Best Practices

For

Using Technology To

Deliver Instructional Support Services

Dr. Steven G. Sachs

Northern Virginia Community College

Copyright Steven G. Sachs (2005). This work is the intellectual property of the author. Permission is granted for this material to be shared for non-commercial, educational purposes, provided that this copyright statement appears on the reproduced materials and notice is given that the copying is by permission of the author. To disseminate otherwise or to republish requires written permission from the author.

Agenda

• Context

• Problem

• Goals

• Solution

• Best Practices

• Putting it together !

6509_0110.XX.254.6

6509_0210.XX.252.7

1/1 TO 1/1

XX7206_01164.106.XX.1

XX1010_01164.106.XX.252

XXPIX-1

XX3524-1

PIX-1 FirewallOUT:10.XX.253.4IN:10.XX.252.4 V2

DMZ:10.XX.251.1 V3NAT Pool: 164.106.254.[2-254]

3512-1 SwitchMgmt: 10.XX.254.5

MSFC-2 Router:MGMT VLAN1:10.XX.254.3

Backbone VLAN2:10.XX.252.3DMZ VLAN3 not routed

Closet VLANs:10.[Bldg].[Closet/Type].3Route of last resort set to: 10.XX.252.4

Set as primary PC router

VG248-1Bbone V2: 10.XX.252.10

SD

POWER NETWORKACT

VG-248CISCO SYSTEMS

3640-1 RouterBbone V2: 10.XX.252.9

MGMT VLAN1: 10.XX.254.1Backbone VLAN2:10.XX.252.1

Closet VLANs - 10.[Bldg].[Closet/Type].1DMZ V3 not routed

HSRPVirtual Router

MSFC-1 Router:MGMT VLAN1:10.XX.254.2

Backbone VLAN2: 10.XX.252.2DMZ VLAN3 not routed

Closet VLANs:10.[Bldg].[Closet/Type].2Route of Last resort set to: 10.XX.252.4

Set as primary Phone router

MSFC-1Router MSFC-2

Router

  

Northern Virginia Community College 

College Technology Plan

2005-2006 

So we’ve spent all this money, and have all this stuff…..

What are we doing with it ?

Yes, but . . .

Do we need it ?

Is it worth it ?

Can we afford it ?

Can we even do it ?

Goals

• Not technology – specific

• Flexible for departments/colleges

• Common language for “application” of technology

• Provided Roadmap

Tutorial and Mentoring Services Basic Level Service Delivery

Students may get information by phone, fax, email or the Web. Communication is primarily by phone or email. General information provided on a Web site. No dedicated staff to respond to distance learning or students seeking assistance without coming

to campus; instead, all staff respond to inquiries along with their other duties. Staff are primarily available during regular daytime working hours only; evening and weekend

hours for responding immediately to students not on-campus are extremely limited. Intermediate Level Service Delivery

All the services provided at the Basic Service Delivery Level plus the following. Expanded evening and weekend hours for responding to students not-on campus. Dedicated staff to provide tutoring support to students electronically. Ability to complete forms and submit them by email or online on the Web. Online fixed portal (not customizable by users) that links to information on college tutoring

services and to other useful Web sites. Self-assessment tools and copies of all resource handouts available on the Web. Online calendar of live activities. Web site with answers to frequently asked questions. Students have access through the Web to information on foundation skills, career exploration, and

occupational skills such as observation, teamwork, and listening. Ability to schedule appointments online for live tutoring. Students have access to Writing Center support from off-campus. Link(s) are provided to commercial tutoring services available evenings and weekends such as

SmartThinking. Links are provided to existing online homework help sites. Online tutorials are provided on technology tools such as email and BlackBoard. Online tutorials on writing papers and citing sources. Access to writing style guide(s) available on the Web. Live practice with coaching available on technology tools such as email, chat and BlackBoard BlackBoard is used for tutoring. Videotape, CD, or DVD instructional materials are available for home use on a variety of subjects

where students need extra instruction. Technical support available to students during regular business hours, with very limited support

available evenings and weekends. Students can get some personal counseling without coming to campus. Students have access to a formal online peer-mentoring program through a discussion board. Students have access to peer-to-peer chat and threaded message boards.

Advanced Level Service Delivery

All the services provided at the Basic and Intermediate Service Delivery Levels plus the following.

Expanded hours to include evenings and weekends. Students have access to real-time computer chat with tutors and tutoring staff. Tutoring information on the Web is linked through a portal that students can customize. Tutoring help is available on the Web through multimedia presentations rather than just static

pages. Web cams and appropriate software are available to tutors, and students can easily download or do

not need special receiving software. Real-time tutoring sessions are offered through web conferencing. Students have access to a Math Tutoring Center or on-call math tutors from off-campus.

Students have interactive access through the Web to information and online tutorials on foundation skills.

Pre-paid accounts for students with commercial online tutoring services available evenings and weekends such as SmartThinking.

College-produced special homework help Web sites created covering specific topics known to be problems for students.

College-produced special homework help video materials created covering specific topics known to be problems for students.

Senior tutors monitor tutoring chat rooms and discussion boards evenings and weekends and intervene as necessary.

Staff monitor mentoring chat rooms and discussion boards evenings and weekends, and intervene as necessary. Expanded hours to include evenings and weekends.

College tutoring and mentoring news is pushed to students through email or on the Web in a multi-media, newsletter, or newspaper format.

Activities such as outside speakers and special presentations are offered to students online. Easy file uploading separate from email attachments for ready access to the files at any time. Simultaneous viewing of documents, application sharing, and live online chat for students to use

with tutors. Ability for students to create personal portfolios on the Web. Online services and a single point of contact for students with special needs and disability

services.

Orientation

Tutorial & Mentoring

Learning & Information Resources

Enrollment & Student Records

Financial Aid

Advising

Help Desk

Bookstore

Coordination

• BASIC Level Service Delivery

• INTERMEDIATE Level Service Delivery

• ADVANCED Level Service Delivery

• Static, one-way information delivery

• Traditional hours

• No dedicated staff

Basic Level

Intermediate Level

• Interactive Web sites

• Online tutorials and assessments

• Expanded hours

• Dedicated staff

• Expanded information

Advanced Level

• Two-way interaction

• Student-to-student linkages

• Customizable information

• Expanded technology use

• Greatly expanded information

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Best Practices

Where to find Checklist on the Web

www.nvcc.edu/oit/presentations_pubs.htm

or

www.nvcc.edu/oit