best practices in leveraging virtual environments for learning

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Frequently Asked Questions 1. Will I receive a copy of the slides after the webinar? YES 2. Will I receive a copy of the webinar recording? YES Please allow up to 2 business days to receive these materials #CLOwebinar

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Hear how ACS (a Xerox company) is being more cost effective and engaging by leveraging virtual environments and find out how they effectively aligned with corporate initiatives to drive business forward by enabling instant access to content, subject matter experts and peers. You’ll learn how ACS was able to leverage virtual environments to provide an array of opportunities to facilitate formal, informal and social learning and give attendees control. Thanks to interactivity, the ACS attendees learn real applied examples, not just theories. • During this interactive session you will learn: • An outline of a six step process in launching a virtual learning environment.• How to track more than just attendance and tests, but actual learners’ behavior.• How learning occurs in synchronous and asynchronous modes inside virtual environments.• Challenges and successes with launching a virtual learning environment.

TRANSCRIPT

Page 1: Best Practices in Leveraging Virtual Environments for Learning

Frequently Asked Questions 1. Will I receive a copy of the slides after the webinar?

YES

2. Will I receive a copy of the webinar recording? YES

Please allow up to 2 business days to receive these materials

#CLOwebinar

Page 2: Best Practices in Leveraging Virtual Environments for Learning

#CLOwebinar

Mike Prokopeak Vice President, Editorial Director Chief Learning Officer magazine

Best Practices in Leveraging Virtual Environments for Learning

Page 3: Best Practices in Leveraging Virtual Environments for Learning

HCM Advisory Research

Page 4: Best Practices in Leveraging Virtual Environments for Learning

What do you believe will be the most beneficial application of VLEs?

Page 5: Best Practices in Leveraging Virtual Environments for Learning

Most Beneficial Features of VLE’s

Page 6: Best Practices in Leveraging Virtual Environments for Learning

#CLOwebinar

Caroline C. Avey Learning Strategist and Director, Innovative Learning Solutions ACS Learning Services, a Xerox company Eric Vidal Director of Product Marketing InterCall

Best Practices in Leveraging Virtual Environments for Learning

Page 7: Best Practices in Leveraging Virtual Environments for Learning
Page 8: Best Practices in Leveraging Virtual Environments for Learning

•  Program launch to 15,000 learners in a single day

•  Project to enroll and engage employees for innovation.

•  Why innovation, how are we innovating, how can you innovate

•  High-touch, collaborate environment

•  Links to LMS and idea system

•  Six week development

What was the issue?

Page 9: Best Practices in Leveraging Virtual Environments for Learning

Dynamic Learning Portal

Link to LMS

Email launch

Webcast

Link to ACS Innovations

Idea System

What was the solution?

Social Networking

Page 10: Best Practices in Leveraging Virtual Environments for Learning

Dynamic Portal: Log On

Page 11: Best Practices in Leveraging Virtual Environments for Learning

Dynamic Portal: Home Page

Page 12: Best Practices in Leveraging Virtual Environments for Learning

Dynamic Portal: Webcast Introduction

Page 13: Best Practices in Leveraging Virtual Environments for Learning

Dynamic Portal: Site Map

Page 14: Best Practices in Leveraging Virtual Environments for Learning

Dynamic Portal: Kiosk Floor

Page 15: Best Practices in Leveraging Virtual Environments for Learning

Dynamic Portal: Kiosk Interface

Page 16: Best Practices in Leveraging Virtual Environments for Learning

Dynamic Portal: Asset Link

Page 17: Best Practices in Leveraging Virtual Environments for Learning

Dynamic Portal: Asset Preview or Download

Page 18: Best Practices in Leveraging Virtual Environments for Learning

Dynamic Portal: Main Navigation

Page 19: Best Practices in Leveraging Virtual Environments for Learning

Dynamic Portal: Link to LMS

Page 20: Best Practices in Leveraging Virtual Environments for Learning

Dynamic Portal: Social Networking

Page 21: Best Practices in Leveraging Virtual Environments for Learning

Dynamic Portal: Chat and FAQs

Page 22: Best Practices in Leveraging Virtual Environments for Learning

• The Project • Above 100% on new ideas • Above 100% on diversity of ideas • Above 100% on ideas per business unit to bring to fruition

• The Tool • Cost savings in millions from on site launches • Launched 3 times zones • Interface was highly intuitive and appealed to learners • Tracked user clicks- 90% of site • Project became evergreen

What were the results?

Page 23: Best Practices in Leveraging Virtual Environments for Learning

Dynamic Learning Portal

Games

Personal LMS

Tablets & Mobile

Virtual Classroom

QR Codes

Xerox Mail to Tag

Augmented Reality

FUTURE USE: For improved performance, connecting employees with “What” they need, “When” they need it

Page 24: Best Practices in Leveraging Virtual Environments for Learning

Dynamic Learning Portal

Microblogging

3D environments

Dynamic Database

YouTube Video

Learner Contributions

FUTURE USE: For enabling collaboration to capture and share knowledge

Page 25: Best Practices in Leveraging Virtual Environments for Learning

Administrative Control manage content | track users | generate reports

Recruiting Environment

HR and Benefits Environment Virtual University Environment

Product Showcase Environment

Virtual Campus

Page 26: Best Practices in Leveraging Virtual Environments for Learning

l  Doctors, patients and providers are using new media to connect, network and collaborate – Novartis wants to harness this trend

l  Novartis trained 1000 sales and marketing employees on social media tools, guidelines, and compliance

l  The exhibition hall hosted partners like McCann, Nielsen, Sermo, PatientsLikeMe, TNS Healthcare and more

Internal Training

Page 27: Best Practices in Leveraging Virtual Environments for Learning

•  3.36 cost per attendee • 20,719 registrants (400% of target) • 10,903 attendees • 34,302 booth visits • 40 countries represented

Job Fair Attracts 10,000 Attendees

Page 28: Best Practices in Leveraging Virtual Environments for Learning

l  Educated 2,000 partners in 2 days across 82 countries. l  Over 4,000 information downloads l  5,000 booth visits l  900 chats

Partner Education – Global Reach

Page 29: Best Practices in Leveraging Virtual Environments for Learning

#CLOwebinar

Question & Answer

Caroline C. Avey Learning Strategist and Director, Innovative Learning Solutions ACS Learning Services, a Xerox company [email protected] Eric Vidal Director of Product Marketing InterCall [email protected]