best practices in student services kelly alvarado, martha chan, jacquis watters sdad 575 july 6,...
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Best Practices in Student Services, Summer 2012
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Best Practices in Student ServicesKelly Alvarado, Martha Chan, Jacquis Watters
SDAD 575July 6, 2012
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Jacquisy & Martha
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• Overview of Site Visits• Section 1
• Seattle University, University of Idaho, Central Washington University, South Seattle Community College, Lake Washington Institute of Technology
• Section 2 • Seattle University, University of Puget Sound, The Evergreen State College,
Green River Community College• Best Practice Focus• Review of Literature on Successful Best Practices• Successful Program: University of Idaho• Design of a New Program• Reflective Learning• Questions
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Section 1 Site Visits
• University of Idaho• Located in Moscow, Idaho
• Central Washington University• Located in Ellensburg, Washington
• South Seattle Community College• Located in West Seattle, Washington
• Lake Washington Institute of Technology• Located in Kirkland, Washington
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Section 2 Site Visits
• University of Puget Sound• Private Institution, Liberal Arts College• Located in Tacoma
• The Evergreen State College• Public Institution, Liberal Arts College• Located in Olympia
• Green River Community College• Located in Auburn
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Best Practices Focus:Campus Safety, Mental Health, and Students of Concern
• In a college community, social and emotional wellbeing, as well as, campus safety are seen as core principles of a health campus environment.
• In response to delicate situations affecting sensitive campus climates:• Establishing effective risk management systems using the principles of
good practice
• … developing coherent values and ethical standards, inquiry to improve student and institutional performance and forging educational partnerships that advance student learning to strengthen the services provided to faculty, staff and students (Blimling & Whitt, 1999).
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Review of LiteratureBehavioral Intervention Teams (BIT)
• Created to sustain safe and secure campuses:• A collaborative and thoughtful approach to threats• Tracking student trends over time• Initiating and implementing established protocols• Pursuing “red flags” and stopping them long before a crisis arises
• Come across mental/behavioral health concerns & campus safety issues
• Why are BIT here? • Colleges /Universities are in a unique position to engage, support, and challenge
students while working with them; it is an environment where people can reach out and make a difference.
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Review of Literature
• Sexual misconduct
• Sexual harassment
• Excessive alcohol/Drug use
• Psychological distress
• Student suicide
• Disruptive students
• 1st amendment/Free speech
• Campus shootings/bombings
• Campus deaths
• Campus safety
• Hazing
• Emergency mgmt/assessment
• Gender issues/masculinity
• Thefts/Assault/Criminal acts
Possible high risk campus health and safety issues include:
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Review of LiteratureMental/Behavioral Health & Aggression
• More and more “red flags” are popping up on campuses: • Due to the complexity of managing students with mental health and behavior
issues
• However, assessing for harm to self is only one component of the BIT function
• Aggression• cited as a significant factor in measuring a student’s potential to harm other
community members• In Lewis and Sokolow’s (2009), Threat Assessment in the Campus Setting, two
types of aggression are introduced; primal and cognitive
Best Practices in Student Services, Summer 2012
9The National Behavioral Intervention Team Association (NaBITA) Threat Assessment Tool
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Successful ProgramUniversity of Idaho
• Team Lead by Counseling & Testing Center’s (CTC) Director & Dean of Students
• The University dealt with 11 serious cases that affected the campus wide community• Murder of a Student by a Faculty Member (Fall 2011)• Alcohol Induced Roll Over Accident (Fall 2011) • Unexpected Death of Star Student (Spring 2012)
Strengths Weaknesses
• Strong Campus Partnerships• Provided Strong Support by Dean of
Student’s Office
• Responder Fatigue• Lacking Inquiry for Improvement
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Design of a New Program
• Partnership with key campus members:Student life, counseling center, residence life, fraternities and sororities, campus policy/safety, student conduct, legal counsel and Dean of Students
• Clear goals:(1) Balance the educational needs of the student and the academic mission of the University(2) To provide structure of an effective method of addressing student behaviors that impact the University(3) To manage each case individually(4) To initiate appropriate intervention(5) To eliminate fragmented care(6) To be a resource for students, faculty, administrators, and staff
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Design of a New Program
• Fostering a comprehensive reporting culture• Creating a guide on what is acceptable to report• Creating an accessible and confidential report system• Engage campus community on variety of topics including student mental health,
scenarios, interventions and supporting difficult students.
• Marketing Strategy• Engages students, faculty, administration and staff• Training opportunities – FERPA, recognizing distressed students and concerning
behaviors• Comprehensive website • Early communication at orientation programs
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Reflective Learning
Kelly’s Learning Martha’s Learning Jacquis’ Learning
• Emergency Prevention & Management Should be Part of Every Institutions Culture
• Remembering Circle of Impact
• Flexibility in Reacting to Situations Important
•Diversity of institution emergency notification systems•Institutional system of care•Allocation of resources for emergency prevention and management
•Responsibility to both mental health issues and campus safety•Collaboration with community/open communication•Plan A through Plan Z
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Questions
For more information please feel free to contact us!
Kelly [email protected]
Martha [email protected]
Jacquis [email protected]
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References
• Bonner, J.L. (2011, August 24). Ernesto Bustamante, University of Idaho professor who killed student, had multiple personality disorder, weapons. The Huffington Post. Retrieved from http://www.huffingtonpost.com/2011/08/25/ernesto-bustamante-univer_n_936035.html
• KTBV, (2011, November 12). Two University of Idaho students killed in rollover. KTVB. Retrieved from http://www.ktvb.com/news/Two-University-of-Idaho-students-killed-in-rollover-133750138.html
• Lewis, W.S, & Sokolow, B.A. (2009). Threat assessment in the campus setting. The NaBITA 2009 Whitepaper. Retrieved from http://nabita.org/docs/2009NABITAwhitepaper.pdf