best practices presentation: building a foundation with master data management

www.MainspringHealth.com

Global Data Standardization & Master Data Management

Al Gresch, VP Client SuccessMainspring Healthcare Solutions

Clifford Rough, Asset Manager Technical AnalystISS Solutions

Using Data to Create Value and Recognition for Your Organization

Operational Effectiveness(Productivity)

Va

lue

Cre

atio

n &

Re

cog

niti

on

(S

afe

ty,

Co

mp

lian

ce,

Co

st S

avi

ng

s)

2. Centralization & Standardization

1. Data Structure & Integrity

3. Key Performance Indicators

4. Visibility & Accountability

5. Customer Satisfaction

Clinical Engineering/Facilities Maturity Curve

Taking the Next Step

Operational Effectiveness(Productivity)

Val

ue C

reat

ion

& R

ecog

nitio

n (S

afet

y, C

ompl

ianc

e, C

ost

Sav

ings

)

2. Centralization & Standardization

1. Data Structure & Integrity

3. Key Performance Indicators

4. Visibility & Accountability

5. Customer Satisfaction

Current State

• Customer Focused Service “Business”• Recognized as valuable part of organization• Predictive and Proactive• Total Life Cycle Management• Integration of

+ Engineering+ Safety

+ Logistics+ Finance

Future State

Clinical Engineering/Facilities Maturity Curve

• Cost Center (necessary evil)• Maintenance & Repair Focused• Reactive / Fire Fighting• “Point” Solutions


Why is Standardization Important?

• Accuracy• Appearance

– Reports• Reduce Manpower

– Inventory Searches


Why is Standardization Important?

• Increase Functionality– Risk Assessment Scoring– Recalls/Hazard Alerts– Scheduling– Technology Assessment– Client Portal

Data Management & Sustainability

6

• Begin with the end in mind (where do you want to go?)– 5 year Business Plan?

“Skate to where the puck is going to be”– Data Needed to Support?– Change Control Process

• Create a Plan to Achieve– Policy & Procedure

Data Management & Sustainability

7

• Share with team– Help them understand the why– WIIFM?

• Set expectations & Create Accountability– Policy & Procedure Acknowledgement– APR’s

• Make it as easy as possible• Audits & Ongoing Training


How Has ISS Achieved Standardization?

• Created Policies– Manufacturer– Device Category– Model

• New Records– User Requests– New Client Conversions


How Has ISS Achieved Standardization?

• Appearance– Employed Mainspring to run a script to

convert selected fields to proper case (the first letter of each word will be capitalized, the rest is lower case).

• Audit Data– Audit Reports– Users. It is their inventory too!


Questions?