best practices presentation: going from good to great

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Perception is Everything: Reinventing Our HTM Department Genevieve Redman & Chif Umejei Biomedical Engineering Department NewYork-Presbyterian Hospital

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Page 1: Best Practices Presentation: Going from Good to Great

Perception is Everything: Reinventing Our HTM Department

Genevieve Redman & Chif Umejei

Biomedical Engineering DepartmentNewYork-Presbyterian Hospital

Page 2: Best Practices Presentation: Going from Good to Great

NYP at a GlanceUniversity Hospital of Columbia and CornellRated #1 in New York State & #6 in the USONE Hospital– Six Major Campuses– 70+ Remote Locations

6,000 Physicians; 19,600+ Employees2,600 Licensed Beds70,000 clinical devices managed by the Biomed/HTM team

Page 3: Best Practices Presentation: Going from Good to Great

The NYP Biomed Team

•Technology Architecture • Interoperability•New Technology Research•Application Support for Biomedical Software systems

•Facility Project Management

•New Technology Research•New Technology Integration•Purchasing Contract Negotiations

•Regulatory Compliance•Dialysis•Work Order and Inventory Database QA

• Corrective Maintenance• Preventative Maintenance • Service Management•Vendor Management • Operation Budget Control• 71,000 Work order services Annually

Operations

(General and

Imaging)

Performance Excellence

Medical Technology

Systems

Medical Technology Integration

Page 4: Best Practices Presentation: Going from Good to Great

PerceptionThe act or faculty of perceiving, or apprehending by means of the senses or of the mind; cognition; understanding.

Page 5: Best Practices Presentation: Going from Good to Great

Biomed at NYPCirca 2012

Hoarders ReclusiveThe proverbial black holeStrictly a break and fix shopTactical and not strategicAliens

Page 6: Best Practices Presentation: Going from Good to Great

Our view of everyone else

Page 7: Best Practices Presentation: Going from Good to Great

The PressureFinance Facilities I.T Nursing

Service line/Operati

ons

Customer

Staff

Page 8: Best Practices Presentation: Going from Good to Great

The achievements of an organization are the results of the combined effort

of each individual.

-Vince Lombardi

Page 9: Best Practices Presentation: Going from Good to Great

The Journey

Image becomes a Strategic Objective

• Internal : Creating a Cohesive Organization

• External: Unleashing the Cohesive Organization

Page 10: Best Practices Presentation: Going from Good to Great

Creating a Cohesive OrganizationCulture Change/Developing a Brand

Creating shared visionHolding individual teams accountable to shared goalsFostering and rewarding team interactionsEnsuring that the independent Biomed teams were exposed to each otherEmphasis on generic customer service metrics

Page 11: Best Practices Presentation: Going from Good to Great

Internal Campaign

Page 12: Best Practices Presentation: Going from Good to Great

Do the right thing, do the best you can, and always show people you care.

-Lou Holtz

Page 13: Best Practices Presentation: Going from Good to Great

External: Unleashing the Cohesive Organization

Marketing the DepartmentCatalog Service PortfolioRun a bottoms up engagement campaign to rebuild broken relationshipsBecome more transparentFocus on solutions not excusesUtilizing Social Media Target new strategic relationships

Page 14: Best Practices Presentation: Going from Good to Great

Selling a Value Proposition Tailoring each conversation to the strategic and tactical needs of the areaPatient Satisfaction scoresOp-ex and Cap-ex opportunitiesCreating new value Take Risks

Page 15: Best Practices Presentation: Going from Good to Great

Our Successful Image campaign, made the Nursing leadership our champions on social media

Page 16: Best Practices Presentation: Going from Good to Great

Sustaining Change

Communicate

Communicate

Communicate

Page 17: Best Practices Presentation: Going from Good to Great

Sample Projects Extensive Healthcare Operations optimization projects with RTLS(Bluetooth, beacons etc)Lead I.T integration projects for the enterprise.Integrate disparate Biomed systems into unified architectures

Page 18: Best Practices Presentation: Going from Good to Great

Current Gains

2011 2012 2013 201436,000,000

37,000,000

38,000,000

39,000,000

40,000,000

41,000,000

42,000,000

43,000,000

42.3 M

38.6 M

Biomed Budget

2011 2012 2013 2014500

550

600

650

700

750

$715

$597

Cost per Device (Actual)

Page 19: Best Practices Presentation: Going from Good to Great

Gains

A core part of hospital operations management.Leading I.T Integration projects – RTLS(Beacons, Bluetooth etc)Successfully lead business case to justify selling diagnostic imaging services to other institutionsStrategic contributor in merger and acquisitionsImproved Employee engagement and productivity

Page 20: Best Practices Presentation: Going from Good to Great

Perfection is not attainable, but if we chase perfection we can catch excellence.

-Vince Lombardi

Page 21: Best Practices Presentation: Going from Good to Great

Questions

Page 22: Best Practices Presentation: Going from Good to Great

Contact Details

Genevieve D RedmanBiomedical Engineering

NewYork-Presbyterian Hospital [email protected]

Chif Umejei Biomedical Engineering

NewYork-Presbyterian Hospital [email protected]