All With A Little Help From Our Friend MobileTech

Jennifer Williams

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The Who

Novant Health is a not for profit healthcare system made up of 15 Medical Centers that cover NC, SC, GA and Virginia. Not to mention the hundreds of clinics, outpatient surgery centers, and physician practices.Novant Health has 15 plant engineering groups, and three shared services teams. Many are hundreds of miles away from each other. Novant Health employs roughly 200 technicians, supervisors, managers and directors all using Mainspring and Mobiletech

The Why

Multiple groups needing to accomplish the same goal efficiently and effectively.Multiple locations needing a single effective method to receive and close out work orders. Reduce the number of calls that the central dispatchers were receiving

The How

It took a lot of begging, pleading and tears.Turned on and began using auto dispatchingWorked with information technology to identify a single device that they would support and at minimal cost.

The Big Picture

Communication between technicians, vendors, and management has increasedDispatchers have seen their workload decrease and have a quick view of the stage each work order is in.Technicians have a single device that they can carry where they can both receive and complete work orders.