best practices - sharepoint success factors
TRANSCRIPT
BEST PRACTICES CONFERENCE SHAREPOINT
Clarity Direction Confidence
THE SEVEN MOST IMPORTANT SHAREPOINT
SUCCESS FACTORSA Focus on the Non-Technical
BPC11 RHarbridgePresented By Richard Harbridge
BEST PRACTICES CONFERENCE SHAREPOINT
Who am I
I
BEST PRACTICES CONFERENCE SHAREPOINT
The Biggest ReasonsSharePoint Projects FailUnderstanding the Non TechnicalIs necessary to avoid poorhellip
Shared Understanding of RequirementsNeedsKnowledge around Limitations of the Software
(When to use itWhen not to)Estimation of Effort and Schedule Accuracy
BEST PRACTICES CONFERENCE SHAREPOINT
Our Goal Todayhellip
From Here To Here
BEST PRACTICES CONFERENCE SHAREPOINT
Understanding the lsquoWhyrsquo and Making a Decision
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Meet Joe
Hi
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
At Joersquos Companyhellip
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Decision Makers donrsquot have Enough Information
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
The CFO needs to Reduce Costs
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
IT Services Struggles to Keep Up
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
People Are Having Trouble Finding What They Need
And
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
So Joe has an Idea
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Sincehellip
Awesome Not as awesome
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
And Everyone in Joersquos Company uses Microsoft Officehellip
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
SharePoint is the Perfect Fit
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Map the needs of the organization to the right
technologyhellip
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Perform in depth product comparisons and evaluations
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Like this onehellip
Excerpt of Product Comparison written by Richard Harbridge courtesy of Concept Interactive
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
This is important as Microsoft alone has a quite a fewhellip
bull Dynamics AXbull Dynamics CRMbull Dynamics GPbull Dynamics NAVbull Dynamics POSbull Dynamics RMSbull Dynamics SL
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Foundation
Standard
Enterprise
Even SharePoint has multiple options
2007
2010
Online
On Site
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Itrsquos not just a feature to feature comparison
People
Process
Technology
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
So Joe does all that good research andhellip
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
SharePoint is a part of his overall Enterprise Technology Plan
BEST PRACTICES CONFERENCE SHAREPOINT
The Outcome
Within the overall enterprise technology plan SharePoint meets specific business
needs
BEST PRACTICES CONFERENCE SHAREPOINT
What to watch out forhellipWe have to define our needs carefully if
we want to pick the right technology
BEST PRACTICES CONFERENCE SHAREPOINT
Achieving Buy In and Setting Expectations
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Before we beginhellip
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Letrsquos Talk About Perceptions
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
People See Different Things
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Perceptions Impact Motivationbull Acceptancebull Curiositybull Hungerbull Familybull Honourbull Idealismbull Independencebull Order
bull Physical Activitybull Powerbull Attractivenessbull Savingbull Social Contactbull Statusbull Securitybull Vengeance
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Two Key Groups Must Buy In and Have The Right Expectations
IT Services Decision Makers
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
What is the most important thing to IT Services
COST OF OWNERSHIP
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
What are some ways we can convince IT Services
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
The Biggest Point to Share is
SharePoint eventually allows Business Users to develop and implement business solutions that use technology without ITrsquos involvement
The Reality
IT doesnrsquot want to learnsupport a new technology
SharePointrsquos integration is invaluable to IT
A unified application delivery platform like SharePoint can greatly reduce costs time and effort for new work
Cost of Ownership (IT)
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Information
Search
Collaboration
ManagementControl
Process
InformationInformationInformationInformation
Explain Information Overload
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Information
Search
Collaboration
Management
Control
ProcessForms Services
Business Intelligence
Personalization
Records Management
Information
Search
Collaboration
ManagementControl
Process
Explain Platform Benefits
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
What is the most important thing to Decision Makers
Add Value To Business
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
What are some ways we can convince Decision Makers
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Add Value (Decision Makers)The Biggest Point to Share is
SharePoint can help achieve business objectives by improving productivity reducing waste and improving visibility to help drive better decision making
The Reality
Business Objectives are often not specific enough to be achievable
It takes time and investment to reach the point all managers and executives want
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Prioritize and Plan
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Map Solutions to ObjectivesCentralize Knowledge and Resources
Enhance Collaboration
Automate and Improve Business Processes
Enhance Governance Model
Reduce Redundancy and Improve Efficiency
Adjust Site Structure and Taxonomy
Migrate File Shares
Create Dashboards
Implement Workflow Solutions
Configure Search Services
Branding
Direct Relationship Indirect Relationship
Objectives should be more specific ndash Example purposes only
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Whatrsquos the expectation we have to set
It Takes Time
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
SharePoint Solutions (Evolution)
Super Simplified
Business Intelligence
Driven
Business Process Driven
Collaboration Driven
Information Driven
Communication Collaboration Workflow Auditing
Reporting
Dashboards
BEST PRACTICES CONFERENCE SHAREPOINT
The Outcome
Joe has achieved momentum and buy in
BEST PRACTICES CONFERENCE SHAREPOINT
What to watch out forhellipJoe must carefully manage expectations
and maintain the momentum
BEST PRACTICES CONFERENCE SHAREPOINT
Determining and Supporting ROI
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
How do we get here
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Show expected cost and return over multiple time periods
Remember to lsquodiscountrsquo values to account for cost of capital impact and the fact $5 dollars today is worth less than $5 in the future
Evaluating With Discounted Cash Flow
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Evaluating with Real Options Analysis
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Evaluating with Monte Carlo Analysis
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
This is kind of boringhellip
There are different ways of calculating ROI
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
There are really only two ways of using ROI
1 For Prioritization
2 To Improve Return
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
The Simplest ROI Formula Ever
Estimated Value
Estimated Difficulty
Even I can do it
1 For Prioritization
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Examples I have a difficult requirement Itrsquos an 8 in difficulty (out of 10)
I have an easy requirement Itrsquos a 2 in difficulty (out of 10)
The expected value of the difficult requirement is 4 (out of 10)
The expected value of the easy requirement is 6 (out of 10)
Estimated ValueEstimated Difficulty
1 For Prioritization
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
ROI (traditionally) Measures Financial Impact
2 To Improve Return
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
ROI analysis often misses non-financial impactrsquo or lsquoincreased potentialrsquo
WebsiteIntranet Visitors
Increased Connections
User Complaints Improved Morale Improved Skills
Improved Know-How
Innovation
Better Reputation
Employment ApplicationsClick-throughs
Comments
Positive Word of Mouth
Negative Word of Mouth
Improved RelationshipsSTILL IMPORTANT
2 To Improve Return
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Example of Non-Financial Measurement
2 To Improve Return
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
IS
Use them
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
SharePoint Deployment Planning Services (SDPS)
httpswwwpartnersdpscomPagesToolsSupportaspx
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Rapid Economic Justification Guide
httpwwwmicrosoftcombusinessenterprisevaluemspx
MEASURE THE RIGHT
THING
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
What you donrsquot want
Donrsquot lose perspective
BEST PRACTICES CONFERENCE SHAREPOINT
The OutcomeJoe is measuring effort effectively to
better prioritize or to improve return on investment
BEST PRACTICES CONFERENCE SHAREPOINT
What to watch out forhellipFear of bad estimation leading to not
estimating at all Vaguely right is better than precisely wrong
BEST PRACTICES CONFERENCE SHAREPOINT
Implementing Successful Governance
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
What is Governance
GOVERNANCE IS REQUIRED
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Without effective governanceorganization performance and
capability are significantly reduced
What does that mean
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Without Governance
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
So how do we do it
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Teamwork is KeyThere are typically 5 teams for SharePoint Governance
Business Strategy TeamInitiativesTechnical Strategy TeamTactical Teams
Tactical Operations Team
Tactical Development Team
Tactical Support Team
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Alternative TeamsIf the organization or implementation is small enough you might only need to start with two and break them apart as you maturegrow
Tactical Team Operations
Development
Support
Strategy Team Business
Technical
Identify patternsPlan for patternsExecute patterns
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
I think I see a Pattern
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Executing Governance
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
No Single ldquoApproachrdquo
Projects
Tasks
Communities
Practices
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
AggregateReference Document or Site (Contains all SharePoint Info ndash Single Point of Reference)
ObjectivesPriorities (TechBusiness)
Governance Deliverables
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Utilized by Business Users to develop and implement business solutions that use technology without ITrsquos direct involvement
Our primary unified application delivery platform
Our primary workflowbusiness process automation platform
Our intranet and communication center for internal corporate communications
hellip
SharePoint will behellip
Our (external) web content management platform
Our primary document management platform
Our contact management platform
hellip
SharePoint will not behellip
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
ObjectivesPriorities Disaster Recovery Plan Storage and Quota Policies Monitoring Plans Maintenance Plans Service Level Agreements Security Policies Deployment Process Policies and Schedule
Operations Deliverables
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
ObjectivesPriorities Branding Guide SharePoint Designer Policy Workflow Policy Development Standards (Including OOTB vs Custom) Development Environment Policy Testing Requirements Deployment Process Policies and Schedule
Development Deliverables
SharePoint Standards Online
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
ObjectivesPriorities Site Classification and Platform Classification Site Provisioning ProcessQuestionnaire User Expectations Agreement Roles and Responsibilities Support Agreement(s) Training and Communication Plans MySite Policies (Pictures)hellip
Support Deliverables
BEST PRACTICES CONFERENCE SHAREPOINT
User Lifecycle Policy Taxonomy Management Social Policies Content Standards Legal and Compliance Policy Search Management
Support Deliverables
SharePoint Standards Online
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
IS
Use them
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Governance Checklist
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
TechNet Community and More
BEST PRACTICES CONFERENCE SHAREPOINT
are
Use them
FRAMEWORKS
BEST PRACTICES CONFERENCE SHAREPOINT
ITIL Framework
BEST PRACTICES CONFERENCE SHAREPOINT
COBIT Framework
BEST PRACTICES CONFERENCE SHAREPOINT
Microsoft Operations Framework (MOF)
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
With Governance
BEST PRACTICES CONFERENCE SHAREPOINT
The OutcomeEveryone Achieves a Shared Understanding
of SharePoint Related Processes
BEST PRACTICES CONFERENCE SHAREPOINT
What to watch out forhellipNot just documents policies and
procedures It is an active and ongoing process
BEST PRACTICES CONFERENCE SHAREPOINT
Approaching and Supporting SharePoint
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
What is the best approach for SharePoint Implementations
ITERATIVE APPROACH
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Why Iterative SharePoint is a very large platform It takes time to understand SharePoint SharePoint is great for rapid prototyping
and for proof of concept work It ensures there is enough time to
review adjust and communicate
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Communication Planning
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Will act as a binding agreement (forces you to carry through)
Helps keep communication focused Helps prevent unwanted surprises
The Communication Plan
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Support Planning
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Donrsquot forget you arenrsquot superman
(Sorry Joe)
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Multiple Tiers for Escalation
Tactical Support Team
Help Desk
Site Administrators
End Users
Learning LibrariesOnlineHelp
(You canrsquot know everything)
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Measure SupportLearn and use data to be proactive
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Diversify Support resourcesmediums
Books and Manuals Online
MSDN
TechNet
Blogs
Cheat Sheets One on One Classroom Training
Forums
Help
Etc
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Useful digestible training sessions (less than an hour)
Workshops gt Presentations
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Avoid too much too fastKeep it simple
Itrsquos like learning to drive
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
IS
Use them
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Productivity Hub
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Support Tiphellip
RESPONDYou never want to give the IT busy
signal or support busy signal
BEST PRACTICES CONFERENCE SHAREPOINT
The OutcomeSharePoint is supported effectively
BEST PRACTICES CONFERENCE SHAREPOINT
What to watch out forhellipThe training and support can be
costly in time and resources
BEST PRACTICES CONFERENCE SHAREPOINT
Improved User Adoption
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
How do we get successful User Adoption
USERS MUST UNDERSTAND
THE VALUE
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Successful User Adoption Requireshellip
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Do a video like this onehellip
BEST PRACTICES CONFERENCE SHAREPOINT
Who am I
I
BEST PRACTICES CONFERENCE SHAREPOINT
The Biggest ReasonsSharePoint Projects FailUnderstanding the Non TechnicalIs necessary to avoid poorhellip
Shared Understanding of RequirementsNeedsKnowledge around Limitations of the Software
(When to use itWhen not to)Estimation of Effort and Schedule Accuracy
BEST PRACTICES CONFERENCE SHAREPOINT
Our Goal Todayhellip
From Here To Here
BEST PRACTICES CONFERENCE SHAREPOINT
Understanding the lsquoWhyrsquo and Making a Decision
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Meet Joe
Hi
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
At Joersquos Companyhellip
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Decision Makers donrsquot have Enough Information
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
The CFO needs to Reduce Costs
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
IT Services Struggles to Keep Up
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
People Are Having Trouble Finding What They Need
And
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
So Joe has an Idea
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Sincehellip
Awesome Not as awesome
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
And Everyone in Joersquos Company uses Microsoft Officehellip
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
SharePoint is the Perfect Fit
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Map the needs of the organization to the right
technologyhellip
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Perform in depth product comparisons and evaluations
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Like this onehellip
Excerpt of Product Comparison written by Richard Harbridge courtesy of Concept Interactive
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
This is important as Microsoft alone has a quite a fewhellip
bull Dynamics AXbull Dynamics CRMbull Dynamics GPbull Dynamics NAVbull Dynamics POSbull Dynamics RMSbull Dynamics SL
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Foundation
Standard
Enterprise
Even SharePoint has multiple options
2007
2010
Online
On Site
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Itrsquos not just a feature to feature comparison
People
Process
Technology
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
So Joe does all that good research andhellip
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
SharePoint is a part of his overall Enterprise Technology Plan
BEST PRACTICES CONFERENCE SHAREPOINT
The Outcome
Within the overall enterprise technology plan SharePoint meets specific business
needs
BEST PRACTICES CONFERENCE SHAREPOINT
What to watch out forhellipWe have to define our needs carefully if
we want to pick the right technology
BEST PRACTICES CONFERENCE SHAREPOINT
Achieving Buy In and Setting Expectations
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Before we beginhellip
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Letrsquos Talk About Perceptions
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
People See Different Things
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Perceptions Impact Motivationbull Acceptancebull Curiositybull Hungerbull Familybull Honourbull Idealismbull Independencebull Order
bull Physical Activitybull Powerbull Attractivenessbull Savingbull Social Contactbull Statusbull Securitybull Vengeance
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Two Key Groups Must Buy In and Have The Right Expectations
IT Services Decision Makers
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
What is the most important thing to IT Services
COST OF OWNERSHIP
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
What are some ways we can convince IT Services
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
The Biggest Point to Share is
SharePoint eventually allows Business Users to develop and implement business solutions that use technology without ITrsquos involvement
The Reality
IT doesnrsquot want to learnsupport a new technology
SharePointrsquos integration is invaluable to IT
A unified application delivery platform like SharePoint can greatly reduce costs time and effort for new work
Cost of Ownership (IT)
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Information
Search
Collaboration
ManagementControl
Process
InformationInformationInformationInformation
Explain Information Overload
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Information
Search
Collaboration
Management
Control
ProcessForms Services
Business Intelligence
Personalization
Records Management
Information
Search
Collaboration
ManagementControl
Process
Explain Platform Benefits
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
What is the most important thing to Decision Makers
Add Value To Business
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
What are some ways we can convince Decision Makers
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Add Value (Decision Makers)The Biggest Point to Share is
SharePoint can help achieve business objectives by improving productivity reducing waste and improving visibility to help drive better decision making
The Reality
Business Objectives are often not specific enough to be achievable
It takes time and investment to reach the point all managers and executives want
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Prioritize and Plan
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Map Solutions to ObjectivesCentralize Knowledge and Resources
Enhance Collaboration
Automate and Improve Business Processes
Enhance Governance Model
Reduce Redundancy and Improve Efficiency
Adjust Site Structure and Taxonomy
Migrate File Shares
Create Dashboards
Implement Workflow Solutions
Configure Search Services
Branding
Direct Relationship Indirect Relationship
Objectives should be more specific ndash Example purposes only
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Whatrsquos the expectation we have to set
It Takes Time
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
SharePoint Solutions (Evolution)
Super Simplified
Business Intelligence
Driven
Business Process Driven
Collaboration Driven
Information Driven
Communication Collaboration Workflow Auditing
Reporting
Dashboards
BEST PRACTICES CONFERENCE SHAREPOINT
The Outcome
Joe has achieved momentum and buy in
BEST PRACTICES CONFERENCE SHAREPOINT
What to watch out forhellipJoe must carefully manage expectations
and maintain the momentum
BEST PRACTICES CONFERENCE SHAREPOINT
Determining and Supporting ROI
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
How do we get here
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Show expected cost and return over multiple time periods
Remember to lsquodiscountrsquo values to account for cost of capital impact and the fact $5 dollars today is worth less than $5 in the future
Evaluating With Discounted Cash Flow
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Evaluating with Real Options Analysis
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Evaluating with Monte Carlo Analysis
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
This is kind of boringhellip
There are different ways of calculating ROI
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
There are really only two ways of using ROI
1 For Prioritization
2 To Improve Return
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
The Simplest ROI Formula Ever
Estimated Value
Estimated Difficulty
Even I can do it
1 For Prioritization
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Examples I have a difficult requirement Itrsquos an 8 in difficulty (out of 10)
I have an easy requirement Itrsquos a 2 in difficulty (out of 10)
The expected value of the difficult requirement is 4 (out of 10)
The expected value of the easy requirement is 6 (out of 10)
Estimated ValueEstimated Difficulty
1 For Prioritization
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
ROI (traditionally) Measures Financial Impact
2 To Improve Return
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
ROI analysis often misses non-financial impactrsquo or lsquoincreased potentialrsquo
WebsiteIntranet Visitors
Increased Connections
User Complaints Improved Morale Improved Skills
Improved Know-How
Innovation
Better Reputation
Employment ApplicationsClick-throughs
Comments
Positive Word of Mouth
Negative Word of Mouth
Improved RelationshipsSTILL IMPORTANT
2 To Improve Return
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Example of Non-Financial Measurement
2 To Improve Return
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
IS
Use them
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
SharePoint Deployment Planning Services (SDPS)
httpswwwpartnersdpscomPagesToolsSupportaspx
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Rapid Economic Justification Guide
httpwwwmicrosoftcombusinessenterprisevaluemspx
MEASURE THE RIGHT
THING
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
What you donrsquot want
Donrsquot lose perspective
BEST PRACTICES CONFERENCE SHAREPOINT
The OutcomeJoe is measuring effort effectively to
better prioritize or to improve return on investment
BEST PRACTICES CONFERENCE SHAREPOINT
What to watch out forhellipFear of bad estimation leading to not
estimating at all Vaguely right is better than precisely wrong
BEST PRACTICES CONFERENCE SHAREPOINT
Implementing Successful Governance
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
What is Governance
GOVERNANCE IS REQUIRED
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Without effective governanceorganization performance and
capability are significantly reduced
What does that mean
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Without Governance
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
So how do we do it
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Teamwork is KeyThere are typically 5 teams for SharePoint Governance
Business Strategy TeamInitiativesTechnical Strategy TeamTactical Teams
Tactical Operations Team
Tactical Development Team
Tactical Support Team
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Alternative TeamsIf the organization or implementation is small enough you might only need to start with two and break them apart as you maturegrow
Tactical Team Operations
Development
Support
Strategy Team Business
Technical
Identify patternsPlan for patternsExecute patterns
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
I think I see a Pattern
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Executing Governance
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
No Single ldquoApproachrdquo
Projects
Tasks
Communities
Practices
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
AggregateReference Document or Site (Contains all SharePoint Info ndash Single Point of Reference)
ObjectivesPriorities (TechBusiness)
Governance Deliverables
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Utilized by Business Users to develop and implement business solutions that use technology without ITrsquos direct involvement
Our primary unified application delivery platform
Our primary workflowbusiness process automation platform
Our intranet and communication center for internal corporate communications
hellip
SharePoint will behellip
Our (external) web content management platform
Our primary document management platform
Our contact management platform
hellip
SharePoint will not behellip
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
ObjectivesPriorities Disaster Recovery Plan Storage and Quota Policies Monitoring Plans Maintenance Plans Service Level Agreements Security Policies Deployment Process Policies and Schedule
Operations Deliverables
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
ObjectivesPriorities Branding Guide SharePoint Designer Policy Workflow Policy Development Standards (Including OOTB vs Custom) Development Environment Policy Testing Requirements Deployment Process Policies and Schedule
Development Deliverables
SharePoint Standards Online
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
ObjectivesPriorities Site Classification and Platform Classification Site Provisioning ProcessQuestionnaire User Expectations Agreement Roles and Responsibilities Support Agreement(s) Training and Communication Plans MySite Policies (Pictures)hellip
Support Deliverables
BEST PRACTICES CONFERENCE SHAREPOINT
User Lifecycle Policy Taxonomy Management Social Policies Content Standards Legal and Compliance Policy Search Management
Support Deliverables
SharePoint Standards Online
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
IS
Use them
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Governance Checklist
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
TechNet Community and More
BEST PRACTICES CONFERENCE SHAREPOINT
are
Use them
FRAMEWORKS
BEST PRACTICES CONFERENCE SHAREPOINT
ITIL Framework
BEST PRACTICES CONFERENCE SHAREPOINT
COBIT Framework
BEST PRACTICES CONFERENCE SHAREPOINT
Microsoft Operations Framework (MOF)
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
With Governance
BEST PRACTICES CONFERENCE SHAREPOINT
The OutcomeEveryone Achieves a Shared Understanding
of SharePoint Related Processes
BEST PRACTICES CONFERENCE SHAREPOINT
What to watch out forhellipNot just documents policies and
procedures It is an active and ongoing process
BEST PRACTICES CONFERENCE SHAREPOINT
Approaching and Supporting SharePoint
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
What is the best approach for SharePoint Implementations
ITERATIVE APPROACH
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Why Iterative SharePoint is a very large platform It takes time to understand SharePoint SharePoint is great for rapid prototyping
and for proof of concept work It ensures there is enough time to
review adjust and communicate
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Communication Planning
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Will act as a binding agreement (forces you to carry through)
Helps keep communication focused Helps prevent unwanted surprises
The Communication Plan
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Support Planning
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Donrsquot forget you arenrsquot superman
(Sorry Joe)
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Multiple Tiers for Escalation
Tactical Support Team
Help Desk
Site Administrators
End Users
Learning LibrariesOnlineHelp
(You canrsquot know everything)
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Measure SupportLearn and use data to be proactive
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Diversify Support resourcesmediums
Books and Manuals Online
MSDN
TechNet
Blogs
Cheat Sheets One on One Classroom Training
Forums
Help
Etc
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Useful digestible training sessions (less than an hour)
Workshops gt Presentations
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Avoid too much too fastKeep it simple
Itrsquos like learning to drive
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
IS
Use them
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Productivity Hub
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Support Tiphellip
RESPONDYou never want to give the IT busy
signal or support busy signal
BEST PRACTICES CONFERENCE SHAREPOINT
The OutcomeSharePoint is supported effectively
BEST PRACTICES CONFERENCE SHAREPOINT
What to watch out forhellipThe training and support can be
costly in time and resources
BEST PRACTICES CONFERENCE SHAREPOINT
Improved User Adoption
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
How do we get successful User Adoption
USERS MUST UNDERSTAND
THE VALUE
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Successful User Adoption Requireshellip
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Do a video like this onehellip
BEST PRACTICES CONFERENCE SHAREPOINT
The Biggest ReasonsSharePoint Projects FailUnderstanding the Non TechnicalIs necessary to avoid poorhellip
Shared Understanding of RequirementsNeedsKnowledge around Limitations of the Software
(When to use itWhen not to)Estimation of Effort and Schedule Accuracy
BEST PRACTICES CONFERENCE SHAREPOINT
Our Goal Todayhellip
From Here To Here
BEST PRACTICES CONFERENCE SHAREPOINT
Understanding the lsquoWhyrsquo and Making a Decision
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Meet Joe
Hi
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
At Joersquos Companyhellip
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Decision Makers donrsquot have Enough Information
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
The CFO needs to Reduce Costs
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
IT Services Struggles to Keep Up
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
People Are Having Trouble Finding What They Need
And
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
So Joe has an Idea
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Sincehellip
Awesome Not as awesome
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
And Everyone in Joersquos Company uses Microsoft Officehellip
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
SharePoint is the Perfect Fit
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Map the needs of the organization to the right
technologyhellip
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Perform in depth product comparisons and evaluations
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Like this onehellip
Excerpt of Product Comparison written by Richard Harbridge courtesy of Concept Interactive
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
This is important as Microsoft alone has a quite a fewhellip
bull Dynamics AXbull Dynamics CRMbull Dynamics GPbull Dynamics NAVbull Dynamics POSbull Dynamics RMSbull Dynamics SL
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Foundation
Standard
Enterprise
Even SharePoint has multiple options
2007
2010
Online
On Site
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Itrsquos not just a feature to feature comparison
People
Process
Technology
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
So Joe does all that good research andhellip
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
SharePoint is a part of his overall Enterprise Technology Plan
BEST PRACTICES CONFERENCE SHAREPOINT
The Outcome
Within the overall enterprise technology plan SharePoint meets specific business
needs
BEST PRACTICES CONFERENCE SHAREPOINT
What to watch out forhellipWe have to define our needs carefully if
we want to pick the right technology
BEST PRACTICES CONFERENCE SHAREPOINT
Achieving Buy In and Setting Expectations
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Before we beginhellip
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Letrsquos Talk About Perceptions
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
People See Different Things
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Perceptions Impact Motivationbull Acceptancebull Curiositybull Hungerbull Familybull Honourbull Idealismbull Independencebull Order
bull Physical Activitybull Powerbull Attractivenessbull Savingbull Social Contactbull Statusbull Securitybull Vengeance
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Two Key Groups Must Buy In and Have The Right Expectations
IT Services Decision Makers
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
What is the most important thing to IT Services
COST OF OWNERSHIP
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
What are some ways we can convince IT Services
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
The Biggest Point to Share is
SharePoint eventually allows Business Users to develop and implement business solutions that use technology without ITrsquos involvement
The Reality
IT doesnrsquot want to learnsupport a new technology
SharePointrsquos integration is invaluable to IT
A unified application delivery platform like SharePoint can greatly reduce costs time and effort for new work
Cost of Ownership (IT)
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Information
Search
Collaboration
ManagementControl
Process
InformationInformationInformationInformation
Explain Information Overload
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Information
Search
Collaboration
Management
Control
ProcessForms Services
Business Intelligence
Personalization
Records Management
Information
Search
Collaboration
ManagementControl
Process
Explain Platform Benefits
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
What is the most important thing to Decision Makers
Add Value To Business
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
What are some ways we can convince Decision Makers
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Add Value (Decision Makers)The Biggest Point to Share is
SharePoint can help achieve business objectives by improving productivity reducing waste and improving visibility to help drive better decision making
The Reality
Business Objectives are often not specific enough to be achievable
It takes time and investment to reach the point all managers and executives want
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Prioritize and Plan
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Map Solutions to ObjectivesCentralize Knowledge and Resources
Enhance Collaboration
Automate and Improve Business Processes
Enhance Governance Model
Reduce Redundancy and Improve Efficiency
Adjust Site Structure and Taxonomy
Migrate File Shares
Create Dashboards
Implement Workflow Solutions
Configure Search Services
Branding
Direct Relationship Indirect Relationship
Objectives should be more specific ndash Example purposes only
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Whatrsquos the expectation we have to set
It Takes Time
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
SharePoint Solutions (Evolution)
Super Simplified
Business Intelligence
Driven
Business Process Driven
Collaboration Driven
Information Driven
Communication Collaboration Workflow Auditing
Reporting
Dashboards
BEST PRACTICES CONFERENCE SHAREPOINT
The Outcome
Joe has achieved momentum and buy in
BEST PRACTICES CONFERENCE SHAREPOINT
What to watch out forhellipJoe must carefully manage expectations
and maintain the momentum
BEST PRACTICES CONFERENCE SHAREPOINT
Determining and Supporting ROI
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
How do we get here
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Show expected cost and return over multiple time periods
Remember to lsquodiscountrsquo values to account for cost of capital impact and the fact $5 dollars today is worth less than $5 in the future
Evaluating With Discounted Cash Flow
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Evaluating with Real Options Analysis
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Evaluating with Monte Carlo Analysis
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
This is kind of boringhellip
There are different ways of calculating ROI
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
There are really only two ways of using ROI
1 For Prioritization
2 To Improve Return
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
The Simplest ROI Formula Ever
Estimated Value
Estimated Difficulty
Even I can do it
1 For Prioritization
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Examples I have a difficult requirement Itrsquos an 8 in difficulty (out of 10)
I have an easy requirement Itrsquos a 2 in difficulty (out of 10)
The expected value of the difficult requirement is 4 (out of 10)
The expected value of the easy requirement is 6 (out of 10)
Estimated ValueEstimated Difficulty
1 For Prioritization
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
ROI (traditionally) Measures Financial Impact
2 To Improve Return
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
ROI analysis often misses non-financial impactrsquo or lsquoincreased potentialrsquo
WebsiteIntranet Visitors
Increased Connections
User Complaints Improved Morale Improved Skills
Improved Know-How
Innovation
Better Reputation
Employment ApplicationsClick-throughs
Comments
Positive Word of Mouth
Negative Word of Mouth
Improved RelationshipsSTILL IMPORTANT
2 To Improve Return
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Example of Non-Financial Measurement
2 To Improve Return
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
IS
Use them
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
SharePoint Deployment Planning Services (SDPS)
httpswwwpartnersdpscomPagesToolsSupportaspx
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Rapid Economic Justification Guide
httpwwwmicrosoftcombusinessenterprisevaluemspx
MEASURE THE RIGHT
THING
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
What you donrsquot want
Donrsquot lose perspective
BEST PRACTICES CONFERENCE SHAREPOINT
The OutcomeJoe is measuring effort effectively to
better prioritize or to improve return on investment
BEST PRACTICES CONFERENCE SHAREPOINT
What to watch out forhellipFear of bad estimation leading to not
estimating at all Vaguely right is better than precisely wrong
BEST PRACTICES CONFERENCE SHAREPOINT
Implementing Successful Governance
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
What is Governance
GOVERNANCE IS REQUIRED
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Without effective governanceorganization performance and
capability are significantly reduced
What does that mean
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Without Governance
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
So how do we do it
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Teamwork is KeyThere are typically 5 teams for SharePoint Governance
Business Strategy TeamInitiativesTechnical Strategy TeamTactical Teams
Tactical Operations Team
Tactical Development Team
Tactical Support Team
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Alternative TeamsIf the organization or implementation is small enough you might only need to start with two and break them apart as you maturegrow
Tactical Team Operations
Development
Support
Strategy Team Business
Technical
Identify patternsPlan for patternsExecute patterns
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
I think I see a Pattern
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Executing Governance
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
No Single ldquoApproachrdquo
Projects
Tasks
Communities
Practices
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
AggregateReference Document or Site (Contains all SharePoint Info ndash Single Point of Reference)
ObjectivesPriorities (TechBusiness)
Governance Deliverables
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Utilized by Business Users to develop and implement business solutions that use technology without ITrsquos direct involvement
Our primary unified application delivery platform
Our primary workflowbusiness process automation platform
Our intranet and communication center for internal corporate communications
hellip
SharePoint will behellip
Our (external) web content management platform
Our primary document management platform
Our contact management platform
hellip
SharePoint will not behellip
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
ObjectivesPriorities Disaster Recovery Plan Storage and Quota Policies Monitoring Plans Maintenance Plans Service Level Agreements Security Policies Deployment Process Policies and Schedule
Operations Deliverables
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
ObjectivesPriorities Branding Guide SharePoint Designer Policy Workflow Policy Development Standards (Including OOTB vs Custom) Development Environment Policy Testing Requirements Deployment Process Policies and Schedule
Development Deliverables
SharePoint Standards Online
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
ObjectivesPriorities Site Classification and Platform Classification Site Provisioning ProcessQuestionnaire User Expectations Agreement Roles and Responsibilities Support Agreement(s) Training and Communication Plans MySite Policies (Pictures)hellip
Support Deliverables
BEST PRACTICES CONFERENCE SHAREPOINT
User Lifecycle Policy Taxonomy Management Social Policies Content Standards Legal and Compliance Policy Search Management
Support Deliverables
SharePoint Standards Online
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
IS
Use them
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Governance Checklist
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
TechNet Community and More
BEST PRACTICES CONFERENCE SHAREPOINT
are
Use them
FRAMEWORKS
BEST PRACTICES CONFERENCE SHAREPOINT
ITIL Framework
BEST PRACTICES CONFERENCE SHAREPOINT
COBIT Framework
BEST PRACTICES CONFERENCE SHAREPOINT
Microsoft Operations Framework (MOF)
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
With Governance
BEST PRACTICES CONFERENCE SHAREPOINT
The OutcomeEveryone Achieves a Shared Understanding
of SharePoint Related Processes
BEST PRACTICES CONFERENCE SHAREPOINT
What to watch out forhellipNot just documents policies and
procedures It is an active and ongoing process
BEST PRACTICES CONFERENCE SHAREPOINT
Approaching and Supporting SharePoint
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
What is the best approach for SharePoint Implementations
ITERATIVE APPROACH
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Why Iterative SharePoint is a very large platform It takes time to understand SharePoint SharePoint is great for rapid prototyping
and for proof of concept work It ensures there is enough time to
review adjust and communicate
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Communication Planning
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Will act as a binding agreement (forces you to carry through)
Helps keep communication focused Helps prevent unwanted surprises
The Communication Plan
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Support Planning
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Donrsquot forget you arenrsquot superman
(Sorry Joe)
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Multiple Tiers for Escalation
Tactical Support Team
Help Desk
Site Administrators
End Users
Learning LibrariesOnlineHelp
(You canrsquot know everything)
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Measure SupportLearn and use data to be proactive
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Diversify Support resourcesmediums
Books and Manuals Online
MSDN
TechNet
Blogs
Cheat Sheets One on One Classroom Training
Forums
Help
Etc
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Useful digestible training sessions (less than an hour)
Workshops gt Presentations
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Avoid too much too fastKeep it simple
Itrsquos like learning to drive
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
IS
Use them
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Productivity Hub
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Support Tiphellip
RESPONDYou never want to give the IT busy
signal or support busy signal
BEST PRACTICES CONFERENCE SHAREPOINT
The OutcomeSharePoint is supported effectively
BEST PRACTICES CONFERENCE SHAREPOINT
What to watch out forhellipThe training and support can be
costly in time and resources
BEST PRACTICES CONFERENCE SHAREPOINT
Improved User Adoption
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
How do we get successful User Adoption
USERS MUST UNDERSTAND
THE VALUE
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Successful User Adoption Requireshellip
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Do a video like this onehellip
BEST PRACTICES CONFERENCE SHAREPOINT
Our Goal Todayhellip
From Here To Here
BEST PRACTICES CONFERENCE SHAREPOINT
Understanding the lsquoWhyrsquo and Making a Decision
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Meet Joe
Hi
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
At Joersquos Companyhellip
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Decision Makers donrsquot have Enough Information
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
The CFO needs to Reduce Costs
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
IT Services Struggles to Keep Up
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
People Are Having Trouble Finding What They Need
And
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
So Joe has an Idea
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Sincehellip
Awesome Not as awesome
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
And Everyone in Joersquos Company uses Microsoft Officehellip
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
SharePoint is the Perfect Fit
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Map the needs of the organization to the right
technologyhellip
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Perform in depth product comparisons and evaluations
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Like this onehellip
Excerpt of Product Comparison written by Richard Harbridge courtesy of Concept Interactive
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
This is important as Microsoft alone has a quite a fewhellip
bull Dynamics AXbull Dynamics CRMbull Dynamics GPbull Dynamics NAVbull Dynamics POSbull Dynamics RMSbull Dynamics SL
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Foundation
Standard
Enterprise
Even SharePoint has multiple options
2007
2010
Online
On Site
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Itrsquos not just a feature to feature comparison
People
Process
Technology
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
So Joe does all that good research andhellip
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
SharePoint is a part of his overall Enterprise Technology Plan
BEST PRACTICES CONFERENCE SHAREPOINT
The Outcome
Within the overall enterprise technology plan SharePoint meets specific business
needs
BEST PRACTICES CONFERENCE SHAREPOINT
What to watch out forhellipWe have to define our needs carefully if
we want to pick the right technology
BEST PRACTICES CONFERENCE SHAREPOINT
Achieving Buy In and Setting Expectations
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Before we beginhellip
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Letrsquos Talk About Perceptions
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
People See Different Things
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Perceptions Impact Motivationbull Acceptancebull Curiositybull Hungerbull Familybull Honourbull Idealismbull Independencebull Order
bull Physical Activitybull Powerbull Attractivenessbull Savingbull Social Contactbull Statusbull Securitybull Vengeance
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Two Key Groups Must Buy In and Have The Right Expectations
IT Services Decision Makers
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
What is the most important thing to IT Services
COST OF OWNERSHIP
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
What are some ways we can convince IT Services
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
The Biggest Point to Share is
SharePoint eventually allows Business Users to develop and implement business solutions that use technology without ITrsquos involvement
The Reality
IT doesnrsquot want to learnsupport a new technology
SharePointrsquos integration is invaluable to IT
A unified application delivery platform like SharePoint can greatly reduce costs time and effort for new work
Cost of Ownership (IT)
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Information
Search
Collaboration
ManagementControl
Process
InformationInformationInformationInformation
Explain Information Overload
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Information
Search
Collaboration
Management
Control
ProcessForms Services
Business Intelligence
Personalization
Records Management
Information
Search
Collaboration
ManagementControl
Process
Explain Platform Benefits
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
What is the most important thing to Decision Makers
Add Value To Business
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
What are some ways we can convince Decision Makers
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Add Value (Decision Makers)The Biggest Point to Share is
SharePoint can help achieve business objectives by improving productivity reducing waste and improving visibility to help drive better decision making
The Reality
Business Objectives are often not specific enough to be achievable
It takes time and investment to reach the point all managers and executives want
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Prioritize and Plan
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Map Solutions to ObjectivesCentralize Knowledge and Resources
Enhance Collaboration
Automate and Improve Business Processes
Enhance Governance Model
Reduce Redundancy and Improve Efficiency
Adjust Site Structure and Taxonomy
Migrate File Shares
Create Dashboards
Implement Workflow Solutions
Configure Search Services
Branding
Direct Relationship Indirect Relationship
Objectives should be more specific ndash Example purposes only
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Whatrsquos the expectation we have to set
It Takes Time
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
SharePoint Solutions (Evolution)
Super Simplified
Business Intelligence
Driven
Business Process Driven
Collaboration Driven
Information Driven
Communication Collaboration Workflow Auditing
Reporting
Dashboards
BEST PRACTICES CONFERENCE SHAREPOINT
The Outcome
Joe has achieved momentum and buy in
BEST PRACTICES CONFERENCE SHAREPOINT
What to watch out forhellipJoe must carefully manage expectations
and maintain the momentum
BEST PRACTICES CONFERENCE SHAREPOINT
Determining and Supporting ROI
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
How do we get here
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Show expected cost and return over multiple time periods
Remember to lsquodiscountrsquo values to account for cost of capital impact and the fact $5 dollars today is worth less than $5 in the future
Evaluating With Discounted Cash Flow
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Evaluating with Real Options Analysis
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Evaluating with Monte Carlo Analysis
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
This is kind of boringhellip
There are different ways of calculating ROI
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
There are really only two ways of using ROI
1 For Prioritization
2 To Improve Return
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
The Simplest ROI Formula Ever
Estimated Value
Estimated Difficulty
Even I can do it
1 For Prioritization
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Examples I have a difficult requirement Itrsquos an 8 in difficulty (out of 10)
I have an easy requirement Itrsquos a 2 in difficulty (out of 10)
The expected value of the difficult requirement is 4 (out of 10)
The expected value of the easy requirement is 6 (out of 10)
Estimated ValueEstimated Difficulty
1 For Prioritization
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
ROI (traditionally) Measures Financial Impact
2 To Improve Return
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
ROI analysis often misses non-financial impactrsquo or lsquoincreased potentialrsquo
WebsiteIntranet Visitors
Increased Connections
User Complaints Improved Morale Improved Skills
Improved Know-How
Innovation
Better Reputation
Employment ApplicationsClick-throughs
Comments
Positive Word of Mouth
Negative Word of Mouth
Improved RelationshipsSTILL IMPORTANT
2 To Improve Return
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Example of Non-Financial Measurement
2 To Improve Return
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
IS
Use them
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
SharePoint Deployment Planning Services (SDPS)
httpswwwpartnersdpscomPagesToolsSupportaspx
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Rapid Economic Justification Guide
httpwwwmicrosoftcombusinessenterprisevaluemspx
MEASURE THE RIGHT
THING
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
What you donrsquot want
Donrsquot lose perspective
BEST PRACTICES CONFERENCE SHAREPOINT
The OutcomeJoe is measuring effort effectively to
better prioritize or to improve return on investment
BEST PRACTICES CONFERENCE SHAREPOINT
What to watch out forhellipFear of bad estimation leading to not
estimating at all Vaguely right is better than precisely wrong
BEST PRACTICES CONFERENCE SHAREPOINT
Implementing Successful Governance
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
What is Governance
GOVERNANCE IS REQUIRED
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Without effective governanceorganization performance and
capability are significantly reduced
What does that mean
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Without Governance
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
So how do we do it
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Teamwork is KeyThere are typically 5 teams for SharePoint Governance
Business Strategy TeamInitiativesTechnical Strategy TeamTactical Teams
Tactical Operations Team
Tactical Development Team
Tactical Support Team
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Alternative TeamsIf the organization or implementation is small enough you might only need to start with two and break them apart as you maturegrow
Tactical Team Operations
Development
Support
Strategy Team Business
Technical
Identify patternsPlan for patternsExecute patterns
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
I think I see a Pattern
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Executing Governance
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
No Single ldquoApproachrdquo
Projects
Tasks
Communities
Practices
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
AggregateReference Document or Site (Contains all SharePoint Info ndash Single Point of Reference)
ObjectivesPriorities (TechBusiness)
Governance Deliverables
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Utilized by Business Users to develop and implement business solutions that use technology without ITrsquos direct involvement
Our primary unified application delivery platform
Our primary workflowbusiness process automation platform
Our intranet and communication center for internal corporate communications
hellip
SharePoint will behellip
Our (external) web content management platform
Our primary document management platform
Our contact management platform
hellip
SharePoint will not behellip
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
ObjectivesPriorities Disaster Recovery Plan Storage and Quota Policies Monitoring Plans Maintenance Plans Service Level Agreements Security Policies Deployment Process Policies and Schedule
Operations Deliverables
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
ObjectivesPriorities Branding Guide SharePoint Designer Policy Workflow Policy Development Standards (Including OOTB vs Custom) Development Environment Policy Testing Requirements Deployment Process Policies and Schedule
Development Deliverables
SharePoint Standards Online
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
ObjectivesPriorities Site Classification and Platform Classification Site Provisioning ProcessQuestionnaire User Expectations Agreement Roles and Responsibilities Support Agreement(s) Training and Communication Plans MySite Policies (Pictures)hellip
Support Deliverables
BEST PRACTICES CONFERENCE SHAREPOINT
User Lifecycle Policy Taxonomy Management Social Policies Content Standards Legal and Compliance Policy Search Management
Support Deliverables
SharePoint Standards Online
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
IS
Use them
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Governance Checklist
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
TechNet Community and More
BEST PRACTICES CONFERENCE SHAREPOINT
are
Use them
FRAMEWORKS
BEST PRACTICES CONFERENCE SHAREPOINT
ITIL Framework
BEST PRACTICES CONFERENCE SHAREPOINT
COBIT Framework
BEST PRACTICES CONFERENCE SHAREPOINT
Microsoft Operations Framework (MOF)
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
With Governance
BEST PRACTICES CONFERENCE SHAREPOINT
The OutcomeEveryone Achieves a Shared Understanding
of SharePoint Related Processes
BEST PRACTICES CONFERENCE SHAREPOINT
What to watch out forhellipNot just documents policies and
procedures It is an active and ongoing process
BEST PRACTICES CONFERENCE SHAREPOINT
Approaching and Supporting SharePoint
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
What is the best approach for SharePoint Implementations
ITERATIVE APPROACH
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Why Iterative SharePoint is a very large platform It takes time to understand SharePoint SharePoint is great for rapid prototyping
and for proof of concept work It ensures there is enough time to
review adjust and communicate
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Communication Planning
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Will act as a binding agreement (forces you to carry through)
Helps keep communication focused Helps prevent unwanted surprises
The Communication Plan
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Support Planning
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Donrsquot forget you arenrsquot superman
(Sorry Joe)
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Multiple Tiers for Escalation
Tactical Support Team
Help Desk
Site Administrators
End Users
Learning LibrariesOnlineHelp
(You canrsquot know everything)
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Measure SupportLearn and use data to be proactive
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Diversify Support resourcesmediums
Books and Manuals Online
MSDN
TechNet
Blogs
Cheat Sheets One on One Classroom Training
Forums
Help
Etc
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Useful digestible training sessions (less than an hour)
Workshops gt Presentations
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Avoid too much too fastKeep it simple
Itrsquos like learning to drive
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
IS
Use them
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Productivity Hub
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Support Tiphellip
RESPONDYou never want to give the IT busy
signal or support busy signal
BEST PRACTICES CONFERENCE SHAREPOINT
The OutcomeSharePoint is supported effectively
BEST PRACTICES CONFERENCE SHAREPOINT
What to watch out forhellipThe training and support can be
costly in time and resources
BEST PRACTICES CONFERENCE SHAREPOINT
Improved User Adoption
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
How do we get successful User Adoption
USERS MUST UNDERSTAND
THE VALUE
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Successful User Adoption Requireshellip
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Do a video like this onehellip
BEST PRACTICES CONFERENCE SHAREPOINT
Understanding the lsquoWhyrsquo and Making a Decision
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Meet Joe
Hi
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
At Joersquos Companyhellip
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Decision Makers donrsquot have Enough Information
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
The CFO needs to Reduce Costs
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
IT Services Struggles to Keep Up
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
People Are Having Trouble Finding What They Need
And
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
So Joe has an Idea
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Sincehellip
Awesome Not as awesome
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
And Everyone in Joersquos Company uses Microsoft Officehellip
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
SharePoint is the Perfect Fit
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Map the needs of the organization to the right
technologyhellip
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Perform in depth product comparisons and evaluations
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Like this onehellip
Excerpt of Product Comparison written by Richard Harbridge courtesy of Concept Interactive
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
This is important as Microsoft alone has a quite a fewhellip
bull Dynamics AXbull Dynamics CRMbull Dynamics GPbull Dynamics NAVbull Dynamics POSbull Dynamics RMSbull Dynamics SL
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Foundation
Standard
Enterprise
Even SharePoint has multiple options
2007
2010
Online
On Site
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Itrsquos not just a feature to feature comparison
People
Process
Technology
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
So Joe does all that good research andhellip
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
SharePoint is a part of his overall Enterprise Technology Plan
BEST PRACTICES CONFERENCE SHAREPOINT
The Outcome
Within the overall enterprise technology plan SharePoint meets specific business
needs
BEST PRACTICES CONFERENCE SHAREPOINT
What to watch out forhellipWe have to define our needs carefully if
we want to pick the right technology
BEST PRACTICES CONFERENCE SHAREPOINT
Achieving Buy In and Setting Expectations
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Before we beginhellip
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Letrsquos Talk About Perceptions
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
People See Different Things
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Perceptions Impact Motivationbull Acceptancebull Curiositybull Hungerbull Familybull Honourbull Idealismbull Independencebull Order
bull Physical Activitybull Powerbull Attractivenessbull Savingbull Social Contactbull Statusbull Securitybull Vengeance
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Two Key Groups Must Buy In and Have The Right Expectations
IT Services Decision Makers
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
What is the most important thing to IT Services
COST OF OWNERSHIP
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
What are some ways we can convince IT Services
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
The Biggest Point to Share is
SharePoint eventually allows Business Users to develop and implement business solutions that use technology without ITrsquos involvement
The Reality
IT doesnrsquot want to learnsupport a new technology
SharePointrsquos integration is invaluable to IT
A unified application delivery platform like SharePoint can greatly reduce costs time and effort for new work
Cost of Ownership (IT)
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Information
Search
Collaboration
ManagementControl
Process
InformationInformationInformationInformation
Explain Information Overload
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Information
Search
Collaboration
Management
Control
ProcessForms Services
Business Intelligence
Personalization
Records Management
Information
Search
Collaboration
ManagementControl
Process
Explain Platform Benefits
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
What is the most important thing to Decision Makers
Add Value To Business
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
What are some ways we can convince Decision Makers
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Add Value (Decision Makers)The Biggest Point to Share is
SharePoint can help achieve business objectives by improving productivity reducing waste and improving visibility to help drive better decision making
The Reality
Business Objectives are often not specific enough to be achievable
It takes time and investment to reach the point all managers and executives want
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Prioritize and Plan
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Map Solutions to ObjectivesCentralize Knowledge and Resources
Enhance Collaboration
Automate and Improve Business Processes
Enhance Governance Model
Reduce Redundancy and Improve Efficiency
Adjust Site Structure and Taxonomy
Migrate File Shares
Create Dashboards
Implement Workflow Solutions
Configure Search Services
Branding
Direct Relationship Indirect Relationship
Objectives should be more specific ndash Example purposes only
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Whatrsquos the expectation we have to set
It Takes Time
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
SharePoint Solutions (Evolution)
Super Simplified
Business Intelligence
Driven
Business Process Driven
Collaboration Driven
Information Driven
Communication Collaboration Workflow Auditing
Reporting
Dashboards
BEST PRACTICES CONFERENCE SHAREPOINT
The Outcome
Joe has achieved momentum and buy in
BEST PRACTICES CONFERENCE SHAREPOINT
What to watch out forhellipJoe must carefully manage expectations
and maintain the momentum
BEST PRACTICES CONFERENCE SHAREPOINT
Determining and Supporting ROI
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
How do we get here
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Show expected cost and return over multiple time periods
Remember to lsquodiscountrsquo values to account for cost of capital impact and the fact $5 dollars today is worth less than $5 in the future
Evaluating With Discounted Cash Flow
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Evaluating with Real Options Analysis
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Evaluating with Monte Carlo Analysis
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
This is kind of boringhellip
There are different ways of calculating ROI
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
There are really only two ways of using ROI
1 For Prioritization
2 To Improve Return
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
The Simplest ROI Formula Ever
Estimated Value
Estimated Difficulty
Even I can do it
1 For Prioritization
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Examples I have a difficult requirement Itrsquos an 8 in difficulty (out of 10)
I have an easy requirement Itrsquos a 2 in difficulty (out of 10)
The expected value of the difficult requirement is 4 (out of 10)
The expected value of the easy requirement is 6 (out of 10)
Estimated ValueEstimated Difficulty
1 For Prioritization
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
ROI (traditionally) Measures Financial Impact
2 To Improve Return
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
ROI analysis often misses non-financial impactrsquo or lsquoincreased potentialrsquo
WebsiteIntranet Visitors
Increased Connections
User Complaints Improved Morale Improved Skills
Improved Know-How
Innovation
Better Reputation
Employment ApplicationsClick-throughs
Comments
Positive Word of Mouth
Negative Word of Mouth
Improved RelationshipsSTILL IMPORTANT
2 To Improve Return
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Example of Non-Financial Measurement
2 To Improve Return
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
IS
Use them
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
SharePoint Deployment Planning Services (SDPS)
httpswwwpartnersdpscomPagesToolsSupportaspx
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Rapid Economic Justification Guide
httpwwwmicrosoftcombusinessenterprisevaluemspx
MEASURE THE RIGHT
THING
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
What you donrsquot want
Donrsquot lose perspective
BEST PRACTICES CONFERENCE SHAREPOINT
The OutcomeJoe is measuring effort effectively to
better prioritize or to improve return on investment
BEST PRACTICES CONFERENCE SHAREPOINT
What to watch out forhellipFear of bad estimation leading to not
estimating at all Vaguely right is better than precisely wrong
BEST PRACTICES CONFERENCE SHAREPOINT
Implementing Successful Governance
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
What is Governance
GOVERNANCE IS REQUIRED
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Without effective governanceorganization performance and
capability are significantly reduced
What does that mean
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Without Governance
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
So how do we do it
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Teamwork is KeyThere are typically 5 teams for SharePoint Governance
Business Strategy TeamInitiativesTechnical Strategy TeamTactical Teams
Tactical Operations Team
Tactical Development Team
Tactical Support Team
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Alternative TeamsIf the organization or implementation is small enough you might only need to start with two and break them apart as you maturegrow
Tactical Team Operations
Development
Support
Strategy Team Business
Technical
Identify patternsPlan for patternsExecute patterns
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
I think I see a Pattern
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Executing Governance
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
No Single ldquoApproachrdquo
Projects
Tasks
Communities
Practices
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
AggregateReference Document or Site (Contains all SharePoint Info ndash Single Point of Reference)
ObjectivesPriorities (TechBusiness)
Governance Deliverables
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Utilized by Business Users to develop and implement business solutions that use technology without ITrsquos direct involvement
Our primary unified application delivery platform
Our primary workflowbusiness process automation platform
Our intranet and communication center for internal corporate communications
hellip
SharePoint will behellip
Our (external) web content management platform
Our primary document management platform
Our contact management platform
hellip
SharePoint will not behellip
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
ObjectivesPriorities Disaster Recovery Plan Storage and Quota Policies Monitoring Plans Maintenance Plans Service Level Agreements Security Policies Deployment Process Policies and Schedule
Operations Deliverables
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
ObjectivesPriorities Branding Guide SharePoint Designer Policy Workflow Policy Development Standards (Including OOTB vs Custom) Development Environment Policy Testing Requirements Deployment Process Policies and Schedule
Development Deliverables
SharePoint Standards Online
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
ObjectivesPriorities Site Classification and Platform Classification Site Provisioning ProcessQuestionnaire User Expectations Agreement Roles and Responsibilities Support Agreement(s) Training and Communication Plans MySite Policies (Pictures)hellip
Support Deliverables
BEST PRACTICES CONFERENCE SHAREPOINT
User Lifecycle Policy Taxonomy Management Social Policies Content Standards Legal and Compliance Policy Search Management
Support Deliverables
SharePoint Standards Online
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
IS
Use them
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Governance Checklist
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
TechNet Community and More
BEST PRACTICES CONFERENCE SHAREPOINT
are
Use them
FRAMEWORKS
BEST PRACTICES CONFERENCE SHAREPOINT
ITIL Framework
BEST PRACTICES CONFERENCE SHAREPOINT
COBIT Framework
BEST PRACTICES CONFERENCE SHAREPOINT
Microsoft Operations Framework (MOF)
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
With Governance
BEST PRACTICES CONFERENCE SHAREPOINT
The OutcomeEveryone Achieves a Shared Understanding
of SharePoint Related Processes
BEST PRACTICES CONFERENCE SHAREPOINT
What to watch out forhellipNot just documents policies and
procedures It is an active and ongoing process
BEST PRACTICES CONFERENCE SHAREPOINT
Approaching and Supporting SharePoint
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
What is the best approach for SharePoint Implementations
ITERATIVE APPROACH
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Why Iterative SharePoint is a very large platform It takes time to understand SharePoint SharePoint is great for rapid prototyping
and for proof of concept work It ensures there is enough time to
review adjust and communicate
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Communication Planning
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Will act as a binding agreement (forces you to carry through)
Helps keep communication focused Helps prevent unwanted surprises
The Communication Plan
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Support Planning
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Donrsquot forget you arenrsquot superman
(Sorry Joe)
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Multiple Tiers for Escalation
Tactical Support Team
Help Desk
Site Administrators
End Users
Learning LibrariesOnlineHelp
(You canrsquot know everything)
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Measure SupportLearn and use data to be proactive
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Diversify Support resourcesmediums
Books and Manuals Online
MSDN
TechNet
Blogs
Cheat Sheets One on One Classroom Training
Forums
Help
Etc
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Useful digestible training sessions (less than an hour)
Workshops gt Presentations
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Avoid too much too fastKeep it simple
Itrsquos like learning to drive
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
IS
Use them
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Productivity Hub
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Support Tiphellip
RESPONDYou never want to give the IT busy
signal or support busy signal
BEST PRACTICES CONFERENCE SHAREPOINT
The OutcomeSharePoint is supported effectively
BEST PRACTICES CONFERENCE SHAREPOINT
What to watch out forhellipThe training and support can be
costly in time and resources
BEST PRACTICES CONFERENCE SHAREPOINT
Improved User Adoption
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
How do we get successful User Adoption
USERS MUST UNDERSTAND
THE VALUE
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Successful User Adoption Requireshellip
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Do a video like this onehellip
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Meet Joe
Hi
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
At Joersquos Companyhellip
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Decision Makers donrsquot have Enough Information
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
The CFO needs to Reduce Costs
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
IT Services Struggles to Keep Up
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
People Are Having Trouble Finding What They Need
And
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
So Joe has an Idea
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Sincehellip
Awesome Not as awesome
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
And Everyone in Joersquos Company uses Microsoft Officehellip
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
SharePoint is the Perfect Fit
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Map the needs of the organization to the right
technologyhellip
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Perform in depth product comparisons and evaluations
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Like this onehellip
Excerpt of Product Comparison written by Richard Harbridge courtesy of Concept Interactive
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
This is important as Microsoft alone has a quite a fewhellip
bull Dynamics AXbull Dynamics CRMbull Dynamics GPbull Dynamics NAVbull Dynamics POSbull Dynamics RMSbull Dynamics SL
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Foundation
Standard
Enterprise
Even SharePoint has multiple options
2007
2010
Online
On Site
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Itrsquos not just a feature to feature comparison
People
Process
Technology
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
So Joe does all that good research andhellip
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
SharePoint is a part of his overall Enterprise Technology Plan
BEST PRACTICES CONFERENCE SHAREPOINT
The Outcome
Within the overall enterprise technology plan SharePoint meets specific business
needs
BEST PRACTICES CONFERENCE SHAREPOINT
What to watch out forhellipWe have to define our needs carefully if
we want to pick the right technology
BEST PRACTICES CONFERENCE SHAREPOINT
Achieving Buy In and Setting Expectations
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Before we beginhellip
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Letrsquos Talk About Perceptions
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
People See Different Things
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Perceptions Impact Motivationbull Acceptancebull Curiositybull Hungerbull Familybull Honourbull Idealismbull Independencebull Order
bull Physical Activitybull Powerbull Attractivenessbull Savingbull Social Contactbull Statusbull Securitybull Vengeance
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Two Key Groups Must Buy In and Have The Right Expectations
IT Services Decision Makers
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
What is the most important thing to IT Services
COST OF OWNERSHIP
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
What are some ways we can convince IT Services
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
The Biggest Point to Share is
SharePoint eventually allows Business Users to develop and implement business solutions that use technology without ITrsquos involvement
The Reality
IT doesnrsquot want to learnsupport a new technology
SharePointrsquos integration is invaluable to IT
A unified application delivery platform like SharePoint can greatly reduce costs time and effort for new work
Cost of Ownership (IT)
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Information
Search
Collaboration
ManagementControl
Process
InformationInformationInformationInformation
Explain Information Overload
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Information
Search
Collaboration
Management
Control
ProcessForms Services
Business Intelligence
Personalization
Records Management
Information
Search
Collaboration
ManagementControl
Process
Explain Platform Benefits
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
What is the most important thing to Decision Makers
Add Value To Business
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
What are some ways we can convince Decision Makers
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Add Value (Decision Makers)The Biggest Point to Share is
SharePoint can help achieve business objectives by improving productivity reducing waste and improving visibility to help drive better decision making
The Reality
Business Objectives are often not specific enough to be achievable
It takes time and investment to reach the point all managers and executives want
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Prioritize and Plan
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Map Solutions to ObjectivesCentralize Knowledge and Resources
Enhance Collaboration
Automate and Improve Business Processes
Enhance Governance Model
Reduce Redundancy and Improve Efficiency
Adjust Site Structure and Taxonomy
Migrate File Shares
Create Dashboards
Implement Workflow Solutions
Configure Search Services
Branding
Direct Relationship Indirect Relationship
Objectives should be more specific ndash Example purposes only
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Whatrsquos the expectation we have to set
It Takes Time
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
SharePoint Solutions (Evolution)
Super Simplified
Business Intelligence
Driven
Business Process Driven
Collaboration Driven
Information Driven
Communication Collaboration Workflow Auditing
Reporting
Dashboards
BEST PRACTICES CONFERENCE SHAREPOINT
The Outcome
Joe has achieved momentum and buy in
BEST PRACTICES CONFERENCE SHAREPOINT
What to watch out forhellipJoe must carefully manage expectations
and maintain the momentum
BEST PRACTICES CONFERENCE SHAREPOINT
Determining and Supporting ROI
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
How do we get here
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Show expected cost and return over multiple time periods
Remember to lsquodiscountrsquo values to account for cost of capital impact and the fact $5 dollars today is worth less than $5 in the future
Evaluating With Discounted Cash Flow
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Evaluating with Real Options Analysis
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Evaluating with Monte Carlo Analysis
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
This is kind of boringhellip
There are different ways of calculating ROI
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
There are really only two ways of using ROI
1 For Prioritization
2 To Improve Return
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
The Simplest ROI Formula Ever
Estimated Value
Estimated Difficulty
Even I can do it
1 For Prioritization
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Examples I have a difficult requirement Itrsquos an 8 in difficulty (out of 10)
I have an easy requirement Itrsquos a 2 in difficulty (out of 10)
The expected value of the difficult requirement is 4 (out of 10)
The expected value of the easy requirement is 6 (out of 10)
Estimated ValueEstimated Difficulty
1 For Prioritization
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
ROI (traditionally) Measures Financial Impact
2 To Improve Return
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
ROI analysis often misses non-financial impactrsquo or lsquoincreased potentialrsquo
WebsiteIntranet Visitors
Increased Connections
User Complaints Improved Morale Improved Skills
Improved Know-How
Innovation
Better Reputation
Employment ApplicationsClick-throughs
Comments
Positive Word of Mouth
Negative Word of Mouth
Improved RelationshipsSTILL IMPORTANT
2 To Improve Return
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Example of Non-Financial Measurement
2 To Improve Return
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
IS
Use them
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
SharePoint Deployment Planning Services (SDPS)
httpswwwpartnersdpscomPagesToolsSupportaspx
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Rapid Economic Justification Guide
httpwwwmicrosoftcombusinessenterprisevaluemspx
MEASURE THE RIGHT
THING
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
What you donrsquot want
Donrsquot lose perspective
BEST PRACTICES CONFERENCE SHAREPOINT
The OutcomeJoe is measuring effort effectively to
better prioritize or to improve return on investment
BEST PRACTICES CONFERENCE SHAREPOINT
What to watch out forhellipFear of bad estimation leading to not
estimating at all Vaguely right is better than precisely wrong
BEST PRACTICES CONFERENCE SHAREPOINT
Implementing Successful Governance
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
What is Governance
GOVERNANCE IS REQUIRED
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Without effective governanceorganization performance and
capability are significantly reduced
What does that mean
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Without Governance
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
So how do we do it
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Teamwork is KeyThere are typically 5 teams for SharePoint Governance
Business Strategy TeamInitiativesTechnical Strategy TeamTactical Teams
Tactical Operations Team
Tactical Development Team
Tactical Support Team
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Alternative TeamsIf the organization or implementation is small enough you might only need to start with two and break them apart as you maturegrow
Tactical Team Operations
Development
Support
Strategy Team Business
Technical
Identify patternsPlan for patternsExecute patterns
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
I think I see a Pattern
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Executing Governance
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
No Single ldquoApproachrdquo
Projects
Tasks
Communities
Practices
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
AggregateReference Document or Site (Contains all SharePoint Info ndash Single Point of Reference)
ObjectivesPriorities (TechBusiness)
Governance Deliverables
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Utilized by Business Users to develop and implement business solutions that use technology without ITrsquos direct involvement
Our primary unified application delivery platform
Our primary workflowbusiness process automation platform
Our intranet and communication center for internal corporate communications
hellip
SharePoint will behellip
Our (external) web content management platform
Our primary document management platform
Our contact management platform
hellip
SharePoint will not behellip
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
ObjectivesPriorities Disaster Recovery Plan Storage and Quota Policies Monitoring Plans Maintenance Plans Service Level Agreements Security Policies Deployment Process Policies and Schedule
Operations Deliverables
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
ObjectivesPriorities Branding Guide SharePoint Designer Policy Workflow Policy Development Standards (Including OOTB vs Custom) Development Environment Policy Testing Requirements Deployment Process Policies and Schedule
Development Deliverables
SharePoint Standards Online
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
ObjectivesPriorities Site Classification and Platform Classification Site Provisioning ProcessQuestionnaire User Expectations Agreement Roles and Responsibilities Support Agreement(s) Training and Communication Plans MySite Policies (Pictures)hellip
Support Deliverables
BEST PRACTICES CONFERENCE SHAREPOINT
User Lifecycle Policy Taxonomy Management Social Policies Content Standards Legal and Compliance Policy Search Management
Support Deliverables
SharePoint Standards Online
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
IS
Use them
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Governance Checklist
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
TechNet Community and More
BEST PRACTICES CONFERENCE SHAREPOINT
are
Use them
FRAMEWORKS
BEST PRACTICES CONFERENCE SHAREPOINT
ITIL Framework
BEST PRACTICES CONFERENCE SHAREPOINT
COBIT Framework
BEST PRACTICES CONFERENCE SHAREPOINT
Microsoft Operations Framework (MOF)
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
With Governance
BEST PRACTICES CONFERENCE SHAREPOINT
The OutcomeEveryone Achieves a Shared Understanding
of SharePoint Related Processes
BEST PRACTICES CONFERENCE SHAREPOINT
What to watch out forhellipNot just documents policies and
procedures It is an active and ongoing process
BEST PRACTICES CONFERENCE SHAREPOINT
Approaching and Supporting SharePoint
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
What is the best approach for SharePoint Implementations
ITERATIVE APPROACH
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Why Iterative SharePoint is a very large platform It takes time to understand SharePoint SharePoint is great for rapid prototyping
and for proof of concept work It ensures there is enough time to
review adjust and communicate
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Communication Planning
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Will act as a binding agreement (forces you to carry through)
Helps keep communication focused Helps prevent unwanted surprises
The Communication Plan
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Support Planning
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Donrsquot forget you arenrsquot superman
(Sorry Joe)
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Multiple Tiers for Escalation
Tactical Support Team
Help Desk
Site Administrators
End Users
Learning LibrariesOnlineHelp
(You canrsquot know everything)
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Measure SupportLearn and use data to be proactive
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Diversify Support resourcesmediums
Books and Manuals Online
MSDN
TechNet
Blogs
Cheat Sheets One on One Classroom Training
Forums
Help
Etc
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Useful digestible training sessions (less than an hour)
Workshops gt Presentations
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Avoid too much too fastKeep it simple
Itrsquos like learning to drive
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
IS
Use them
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Productivity Hub
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Support Tiphellip
RESPONDYou never want to give the IT busy
signal or support busy signal
BEST PRACTICES CONFERENCE SHAREPOINT
The OutcomeSharePoint is supported effectively
BEST PRACTICES CONFERENCE SHAREPOINT
What to watch out forhellipThe training and support can be
costly in time and resources
BEST PRACTICES CONFERENCE SHAREPOINT
Improved User Adoption
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
How do we get successful User Adoption
USERS MUST UNDERSTAND
THE VALUE
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Successful User Adoption Requireshellip
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Do a video like this onehellip
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
At Joersquos Companyhellip
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Decision Makers donrsquot have Enough Information
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
The CFO needs to Reduce Costs
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
IT Services Struggles to Keep Up
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
People Are Having Trouble Finding What They Need
And
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
So Joe has an Idea
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Sincehellip
Awesome Not as awesome
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
And Everyone in Joersquos Company uses Microsoft Officehellip
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
SharePoint is the Perfect Fit
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Map the needs of the organization to the right
technologyhellip
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Perform in depth product comparisons and evaluations
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Like this onehellip
Excerpt of Product Comparison written by Richard Harbridge courtesy of Concept Interactive
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
This is important as Microsoft alone has a quite a fewhellip
bull Dynamics AXbull Dynamics CRMbull Dynamics GPbull Dynamics NAVbull Dynamics POSbull Dynamics RMSbull Dynamics SL
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Foundation
Standard
Enterprise
Even SharePoint has multiple options
2007
2010
Online
On Site
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Itrsquos not just a feature to feature comparison
People
Process
Technology
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
So Joe does all that good research andhellip
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
SharePoint is a part of his overall Enterprise Technology Plan
BEST PRACTICES CONFERENCE SHAREPOINT
The Outcome
Within the overall enterprise technology plan SharePoint meets specific business
needs
BEST PRACTICES CONFERENCE SHAREPOINT
What to watch out forhellipWe have to define our needs carefully if
we want to pick the right technology
BEST PRACTICES CONFERENCE SHAREPOINT
Achieving Buy In and Setting Expectations
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Before we beginhellip
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Letrsquos Talk About Perceptions
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
People See Different Things
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Perceptions Impact Motivationbull Acceptancebull Curiositybull Hungerbull Familybull Honourbull Idealismbull Independencebull Order
bull Physical Activitybull Powerbull Attractivenessbull Savingbull Social Contactbull Statusbull Securitybull Vengeance
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Two Key Groups Must Buy In and Have The Right Expectations
IT Services Decision Makers
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
What is the most important thing to IT Services
COST OF OWNERSHIP
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
What are some ways we can convince IT Services
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
The Biggest Point to Share is
SharePoint eventually allows Business Users to develop and implement business solutions that use technology without ITrsquos involvement
The Reality
IT doesnrsquot want to learnsupport a new technology
SharePointrsquos integration is invaluable to IT
A unified application delivery platform like SharePoint can greatly reduce costs time and effort for new work
Cost of Ownership (IT)
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Information
Search
Collaboration
ManagementControl
Process
InformationInformationInformationInformation
Explain Information Overload
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Information
Search
Collaboration
Management
Control
ProcessForms Services
Business Intelligence
Personalization
Records Management
Information
Search
Collaboration
ManagementControl
Process
Explain Platform Benefits
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
What is the most important thing to Decision Makers
Add Value To Business
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
What are some ways we can convince Decision Makers
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Add Value (Decision Makers)The Biggest Point to Share is
SharePoint can help achieve business objectives by improving productivity reducing waste and improving visibility to help drive better decision making
The Reality
Business Objectives are often not specific enough to be achievable
It takes time and investment to reach the point all managers and executives want
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Prioritize and Plan
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Map Solutions to ObjectivesCentralize Knowledge and Resources
Enhance Collaboration
Automate and Improve Business Processes
Enhance Governance Model
Reduce Redundancy and Improve Efficiency
Adjust Site Structure and Taxonomy
Migrate File Shares
Create Dashboards
Implement Workflow Solutions
Configure Search Services
Branding
Direct Relationship Indirect Relationship
Objectives should be more specific ndash Example purposes only
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Whatrsquos the expectation we have to set
It Takes Time
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
SharePoint Solutions (Evolution)
Super Simplified
Business Intelligence
Driven
Business Process Driven
Collaboration Driven
Information Driven
Communication Collaboration Workflow Auditing
Reporting
Dashboards
BEST PRACTICES CONFERENCE SHAREPOINT
The Outcome
Joe has achieved momentum and buy in
BEST PRACTICES CONFERENCE SHAREPOINT
What to watch out forhellipJoe must carefully manage expectations
and maintain the momentum
BEST PRACTICES CONFERENCE SHAREPOINT
Determining and Supporting ROI
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
How do we get here
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Show expected cost and return over multiple time periods
Remember to lsquodiscountrsquo values to account for cost of capital impact and the fact $5 dollars today is worth less than $5 in the future
Evaluating With Discounted Cash Flow
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Evaluating with Real Options Analysis
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Evaluating with Monte Carlo Analysis
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
This is kind of boringhellip
There are different ways of calculating ROI
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
There are really only two ways of using ROI
1 For Prioritization
2 To Improve Return
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
The Simplest ROI Formula Ever
Estimated Value
Estimated Difficulty
Even I can do it
1 For Prioritization
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Examples I have a difficult requirement Itrsquos an 8 in difficulty (out of 10)
I have an easy requirement Itrsquos a 2 in difficulty (out of 10)
The expected value of the difficult requirement is 4 (out of 10)
The expected value of the easy requirement is 6 (out of 10)
Estimated ValueEstimated Difficulty
1 For Prioritization
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
ROI (traditionally) Measures Financial Impact
2 To Improve Return
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
ROI analysis often misses non-financial impactrsquo or lsquoincreased potentialrsquo
WebsiteIntranet Visitors
Increased Connections
User Complaints Improved Morale Improved Skills
Improved Know-How
Innovation
Better Reputation
Employment ApplicationsClick-throughs
Comments
Positive Word of Mouth
Negative Word of Mouth
Improved RelationshipsSTILL IMPORTANT
2 To Improve Return
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Example of Non-Financial Measurement
2 To Improve Return
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
IS
Use them
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
SharePoint Deployment Planning Services (SDPS)
httpswwwpartnersdpscomPagesToolsSupportaspx
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Rapid Economic Justification Guide
httpwwwmicrosoftcombusinessenterprisevaluemspx
MEASURE THE RIGHT
THING
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
What you donrsquot want
Donrsquot lose perspective
BEST PRACTICES CONFERENCE SHAREPOINT
The OutcomeJoe is measuring effort effectively to
better prioritize or to improve return on investment
BEST PRACTICES CONFERENCE SHAREPOINT
What to watch out forhellipFear of bad estimation leading to not
estimating at all Vaguely right is better than precisely wrong
BEST PRACTICES CONFERENCE SHAREPOINT
Implementing Successful Governance
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
What is Governance
GOVERNANCE IS REQUIRED
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Without effective governanceorganization performance and
capability are significantly reduced
What does that mean
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Without Governance
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
So how do we do it
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Teamwork is KeyThere are typically 5 teams for SharePoint Governance
Business Strategy TeamInitiativesTechnical Strategy TeamTactical Teams
Tactical Operations Team
Tactical Development Team
Tactical Support Team
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Alternative TeamsIf the organization or implementation is small enough you might only need to start with two and break them apart as you maturegrow
Tactical Team Operations
Development
Support
Strategy Team Business
Technical
Identify patternsPlan for patternsExecute patterns
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
I think I see a Pattern
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Executing Governance
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
No Single ldquoApproachrdquo
Projects
Tasks
Communities
Practices
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
AggregateReference Document or Site (Contains all SharePoint Info ndash Single Point of Reference)
ObjectivesPriorities (TechBusiness)
Governance Deliverables
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Utilized by Business Users to develop and implement business solutions that use technology without ITrsquos direct involvement
Our primary unified application delivery platform
Our primary workflowbusiness process automation platform
Our intranet and communication center for internal corporate communications
hellip
SharePoint will behellip
Our (external) web content management platform
Our primary document management platform
Our contact management platform
hellip
SharePoint will not behellip
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
ObjectivesPriorities Disaster Recovery Plan Storage and Quota Policies Monitoring Plans Maintenance Plans Service Level Agreements Security Policies Deployment Process Policies and Schedule
Operations Deliverables
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
ObjectivesPriorities Branding Guide SharePoint Designer Policy Workflow Policy Development Standards (Including OOTB vs Custom) Development Environment Policy Testing Requirements Deployment Process Policies and Schedule
Development Deliverables
SharePoint Standards Online
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
ObjectivesPriorities Site Classification and Platform Classification Site Provisioning ProcessQuestionnaire User Expectations Agreement Roles and Responsibilities Support Agreement(s) Training and Communication Plans MySite Policies (Pictures)hellip
Support Deliverables
BEST PRACTICES CONFERENCE SHAREPOINT
User Lifecycle Policy Taxonomy Management Social Policies Content Standards Legal and Compliance Policy Search Management
Support Deliverables
SharePoint Standards Online
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
IS
Use them
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Governance Checklist
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
TechNet Community and More
BEST PRACTICES CONFERENCE SHAREPOINT
are
Use them
FRAMEWORKS
BEST PRACTICES CONFERENCE SHAREPOINT
ITIL Framework
BEST PRACTICES CONFERENCE SHAREPOINT
COBIT Framework
BEST PRACTICES CONFERENCE SHAREPOINT
Microsoft Operations Framework (MOF)
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
With Governance
BEST PRACTICES CONFERENCE SHAREPOINT
The OutcomeEveryone Achieves a Shared Understanding
of SharePoint Related Processes
BEST PRACTICES CONFERENCE SHAREPOINT
What to watch out forhellipNot just documents policies and
procedures It is an active and ongoing process
BEST PRACTICES CONFERENCE SHAREPOINT
Approaching and Supporting SharePoint
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
What is the best approach for SharePoint Implementations
ITERATIVE APPROACH
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Why Iterative SharePoint is a very large platform It takes time to understand SharePoint SharePoint is great for rapid prototyping
and for proof of concept work It ensures there is enough time to
review adjust and communicate
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Communication Planning
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Will act as a binding agreement (forces you to carry through)
Helps keep communication focused Helps prevent unwanted surprises
The Communication Plan
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Support Planning
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Donrsquot forget you arenrsquot superman
(Sorry Joe)
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Multiple Tiers for Escalation
Tactical Support Team
Help Desk
Site Administrators
End Users
Learning LibrariesOnlineHelp
(You canrsquot know everything)
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Measure SupportLearn and use data to be proactive
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Diversify Support resourcesmediums
Books and Manuals Online
MSDN
TechNet
Blogs
Cheat Sheets One on One Classroom Training
Forums
Help
Etc
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Useful digestible training sessions (less than an hour)
Workshops gt Presentations
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Avoid too much too fastKeep it simple
Itrsquos like learning to drive
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
IS
Use them
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Productivity Hub
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Support Tiphellip
RESPONDYou never want to give the IT busy
signal or support busy signal
BEST PRACTICES CONFERENCE SHAREPOINT
The OutcomeSharePoint is supported effectively
BEST PRACTICES CONFERENCE SHAREPOINT
What to watch out forhellipThe training and support can be
costly in time and resources
BEST PRACTICES CONFERENCE SHAREPOINT
Improved User Adoption
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
How do we get successful User Adoption
USERS MUST UNDERSTAND
THE VALUE
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Successful User Adoption Requireshellip
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Do a video like this onehellip
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Decision Makers donrsquot have Enough Information
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
The CFO needs to Reduce Costs
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
IT Services Struggles to Keep Up
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
People Are Having Trouble Finding What They Need
And
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
So Joe has an Idea
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Sincehellip
Awesome Not as awesome
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
And Everyone in Joersquos Company uses Microsoft Officehellip
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
SharePoint is the Perfect Fit
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Map the needs of the organization to the right
technologyhellip
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Perform in depth product comparisons and evaluations
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Like this onehellip
Excerpt of Product Comparison written by Richard Harbridge courtesy of Concept Interactive
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
This is important as Microsoft alone has a quite a fewhellip
bull Dynamics AXbull Dynamics CRMbull Dynamics GPbull Dynamics NAVbull Dynamics POSbull Dynamics RMSbull Dynamics SL
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Foundation
Standard
Enterprise
Even SharePoint has multiple options
2007
2010
Online
On Site
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Itrsquos not just a feature to feature comparison
People
Process
Technology
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
So Joe does all that good research andhellip
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
SharePoint is a part of his overall Enterprise Technology Plan
BEST PRACTICES CONFERENCE SHAREPOINT
The Outcome
Within the overall enterprise technology plan SharePoint meets specific business
needs
BEST PRACTICES CONFERENCE SHAREPOINT
What to watch out forhellipWe have to define our needs carefully if
we want to pick the right technology
BEST PRACTICES CONFERENCE SHAREPOINT
Achieving Buy In and Setting Expectations
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Before we beginhellip
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Letrsquos Talk About Perceptions
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
People See Different Things
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Perceptions Impact Motivationbull Acceptancebull Curiositybull Hungerbull Familybull Honourbull Idealismbull Independencebull Order
bull Physical Activitybull Powerbull Attractivenessbull Savingbull Social Contactbull Statusbull Securitybull Vengeance
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Two Key Groups Must Buy In and Have The Right Expectations
IT Services Decision Makers
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
What is the most important thing to IT Services
COST OF OWNERSHIP
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
What are some ways we can convince IT Services
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
The Biggest Point to Share is
SharePoint eventually allows Business Users to develop and implement business solutions that use technology without ITrsquos involvement
The Reality
IT doesnrsquot want to learnsupport a new technology
SharePointrsquos integration is invaluable to IT
A unified application delivery platform like SharePoint can greatly reduce costs time and effort for new work
Cost of Ownership (IT)
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Information
Search
Collaboration
ManagementControl
Process
InformationInformationInformationInformation
Explain Information Overload
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Information
Search
Collaboration
Management
Control
ProcessForms Services
Business Intelligence
Personalization
Records Management
Information
Search
Collaboration
ManagementControl
Process
Explain Platform Benefits
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
What is the most important thing to Decision Makers
Add Value To Business
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
What are some ways we can convince Decision Makers
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Add Value (Decision Makers)The Biggest Point to Share is
SharePoint can help achieve business objectives by improving productivity reducing waste and improving visibility to help drive better decision making
The Reality
Business Objectives are often not specific enough to be achievable
It takes time and investment to reach the point all managers and executives want
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Prioritize and Plan
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Map Solutions to ObjectivesCentralize Knowledge and Resources
Enhance Collaboration
Automate and Improve Business Processes
Enhance Governance Model
Reduce Redundancy and Improve Efficiency
Adjust Site Structure and Taxonomy
Migrate File Shares
Create Dashboards
Implement Workflow Solutions
Configure Search Services
Branding
Direct Relationship Indirect Relationship
Objectives should be more specific ndash Example purposes only
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Whatrsquos the expectation we have to set
It Takes Time
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
SharePoint Solutions (Evolution)
Super Simplified
Business Intelligence
Driven
Business Process Driven
Collaboration Driven
Information Driven
Communication Collaboration Workflow Auditing
Reporting
Dashboards
BEST PRACTICES CONFERENCE SHAREPOINT
The Outcome
Joe has achieved momentum and buy in
BEST PRACTICES CONFERENCE SHAREPOINT
What to watch out forhellipJoe must carefully manage expectations
and maintain the momentum
BEST PRACTICES CONFERENCE SHAREPOINT
Determining and Supporting ROI
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
How do we get here
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Show expected cost and return over multiple time periods
Remember to lsquodiscountrsquo values to account for cost of capital impact and the fact $5 dollars today is worth less than $5 in the future
Evaluating With Discounted Cash Flow
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Evaluating with Real Options Analysis
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Evaluating with Monte Carlo Analysis
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
This is kind of boringhellip
There are different ways of calculating ROI
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
There are really only two ways of using ROI
1 For Prioritization
2 To Improve Return
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
The Simplest ROI Formula Ever
Estimated Value
Estimated Difficulty
Even I can do it
1 For Prioritization
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Examples I have a difficult requirement Itrsquos an 8 in difficulty (out of 10)
I have an easy requirement Itrsquos a 2 in difficulty (out of 10)
The expected value of the difficult requirement is 4 (out of 10)
The expected value of the easy requirement is 6 (out of 10)
Estimated ValueEstimated Difficulty
1 For Prioritization
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
ROI (traditionally) Measures Financial Impact
2 To Improve Return
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
ROI analysis often misses non-financial impactrsquo or lsquoincreased potentialrsquo
WebsiteIntranet Visitors
Increased Connections
User Complaints Improved Morale Improved Skills
Improved Know-How
Innovation
Better Reputation
Employment ApplicationsClick-throughs
Comments
Positive Word of Mouth
Negative Word of Mouth
Improved RelationshipsSTILL IMPORTANT
2 To Improve Return
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Example of Non-Financial Measurement
2 To Improve Return
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
IS
Use them
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
SharePoint Deployment Planning Services (SDPS)
httpswwwpartnersdpscomPagesToolsSupportaspx
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Rapid Economic Justification Guide
httpwwwmicrosoftcombusinessenterprisevaluemspx
MEASURE THE RIGHT
THING
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
What you donrsquot want
Donrsquot lose perspective
BEST PRACTICES CONFERENCE SHAREPOINT
The OutcomeJoe is measuring effort effectively to
better prioritize or to improve return on investment
BEST PRACTICES CONFERENCE SHAREPOINT
What to watch out forhellipFear of bad estimation leading to not
estimating at all Vaguely right is better than precisely wrong
BEST PRACTICES CONFERENCE SHAREPOINT
Implementing Successful Governance
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
What is Governance
GOVERNANCE IS REQUIRED
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Without effective governanceorganization performance and
capability are significantly reduced
What does that mean
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Without Governance
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
So how do we do it
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Teamwork is KeyThere are typically 5 teams for SharePoint Governance
Business Strategy TeamInitiativesTechnical Strategy TeamTactical Teams
Tactical Operations Team
Tactical Development Team
Tactical Support Team
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Alternative TeamsIf the organization or implementation is small enough you might only need to start with two and break them apart as you maturegrow
Tactical Team Operations
Development
Support
Strategy Team Business
Technical
Identify patternsPlan for patternsExecute patterns
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
I think I see a Pattern
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Executing Governance
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
No Single ldquoApproachrdquo
Projects
Tasks
Communities
Practices
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
AggregateReference Document or Site (Contains all SharePoint Info ndash Single Point of Reference)
ObjectivesPriorities (TechBusiness)
Governance Deliverables
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Utilized by Business Users to develop and implement business solutions that use technology without ITrsquos direct involvement
Our primary unified application delivery platform
Our primary workflowbusiness process automation platform
Our intranet and communication center for internal corporate communications
hellip
SharePoint will behellip
Our (external) web content management platform
Our primary document management platform
Our contact management platform
hellip
SharePoint will not behellip
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
ObjectivesPriorities Disaster Recovery Plan Storage and Quota Policies Monitoring Plans Maintenance Plans Service Level Agreements Security Policies Deployment Process Policies and Schedule
Operations Deliverables
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
ObjectivesPriorities Branding Guide SharePoint Designer Policy Workflow Policy Development Standards (Including OOTB vs Custom) Development Environment Policy Testing Requirements Deployment Process Policies and Schedule
Development Deliverables
SharePoint Standards Online
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
ObjectivesPriorities Site Classification and Platform Classification Site Provisioning ProcessQuestionnaire User Expectations Agreement Roles and Responsibilities Support Agreement(s) Training and Communication Plans MySite Policies (Pictures)hellip
Support Deliverables
BEST PRACTICES CONFERENCE SHAREPOINT
User Lifecycle Policy Taxonomy Management Social Policies Content Standards Legal and Compliance Policy Search Management
Support Deliverables
SharePoint Standards Online
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
IS
Use them
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Governance Checklist
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
TechNet Community and More
BEST PRACTICES CONFERENCE SHAREPOINT
are
Use them
FRAMEWORKS
BEST PRACTICES CONFERENCE SHAREPOINT
ITIL Framework
BEST PRACTICES CONFERENCE SHAREPOINT
COBIT Framework
BEST PRACTICES CONFERENCE SHAREPOINT
Microsoft Operations Framework (MOF)
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
With Governance
BEST PRACTICES CONFERENCE SHAREPOINT
The OutcomeEveryone Achieves a Shared Understanding
of SharePoint Related Processes
BEST PRACTICES CONFERENCE SHAREPOINT
What to watch out forhellipNot just documents policies and
procedures It is an active and ongoing process
BEST PRACTICES CONFERENCE SHAREPOINT
Approaching and Supporting SharePoint
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
What is the best approach for SharePoint Implementations
ITERATIVE APPROACH
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Why Iterative SharePoint is a very large platform It takes time to understand SharePoint SharePoint is great for rapid prototyping
and for proof of concept work It ensures there is enough time to
review adjust and communicate
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Communication Planning
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Will act as a binding agreement (forces you to carry through)
Helps keep communication focused Helps prevent unwanted surprises
The Communication Plan
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Support Planning
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Donrsquot forget you arenrsquot superman
(Sorry Joe)
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Multiple Tiers for Escalation
Tactical Support Team
Help Desk
Site Administrators
End Users
Learning LibrariesOnlineHelp
(You canrsquot know everything)
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Measure SupportLearn and use data to be proactive
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Diversify Support resourcesmediums
Books and Manuals Online
MSDN
TechNet
Blogs
Cheat Sheets One on One Classroom Training
Forums
Help
Etc
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Useful digestible training sessions (less than an hour)
Workshops gt Presentations
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Avoid too much too fastKeep it simple
Itrsquos like learning to drive
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
IS
Use them
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Productivity Hub
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Support Tiphellip
RESPONDYou never want to give the IT busy
signal or support busy signal
BEST PRACTICES CONFERENCE SHAREPOINT
The OutcomeSharePoint is supported effectively
BEST PRACTICES CONFERENCE SHAREPOINT
What to watch out forhellipThe training and support can be
costly in time and resources
BEST PRACTICES CONFERENCE SHAREPOINT
Improved User Adoption
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
How do we get successful User Adoption
USERS MUST UNDERSTAND
THE VALUE
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Successful User Adoption Requireshellip
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Do a video like this onehellip
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
The CFO needs to Reduce Costs
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
IT Services Struggles to Keep Up
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
People Are Having Trouble Finding What They Need
And
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
So Joe has an Idea
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Sincehellip
Awesome Not as awesome
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
And Everyone in Joersquos Company uses Microsoft Officehellip
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
SharePoint is the Perfect Fit
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Map the needs of the organization to the right
technologyhellip
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Perform in depth product comparisons and evaluations
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Like this onehellip
Excerpt of Product Comparison written by Richard Harbridge courtesy of Concept Interactive
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
This is important as Microsoft alone has a quite a fewhellip
bull Dynamics AXbull Dynamics CRMbull Dynamics GPbull Dynamics NAVbull Dynamics POSbull Dynamics RMSbull Dynamics SL
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Foundation
Standard
Enterprise
Even SharePoint has multiple options
2007
2010
Online
On Site
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Itrsquos not just a feature to feature comparison
People
Process
Technology
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
So Joe does all that good research andhellip
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
SharePoint is a part of his overall Enterprise Technology Plan
BEST PRACTICES CONFERENCE SHAREPOINT
The Outcome
Within the overall enterprise technology plan SharePoint meets specific business
needs
BEST PRACTICES CONFERENCE SHAREPOINT
What to watch out forhellipWe have to define our needs carefully if
we want to pick the right technology
BEST PRACTICES CONFERENCE SHAREPOINT
Achieving Buy In and Setting Expectations
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Before we beginhellip
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Letrsquos Talk About Perceptions
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
People See Different Things
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Perceptions Impact Motivationbull Acceptancebull Curiositybull Hungerbull Familybull Honourbull Idealismbull Independencebull Order
bull Physical Activitybull Powerbull Attractivenessbull Savingbull Social Contactbull Statusbull Securitybull Vengeance
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Two Key Groups Must Buy In and Have The Right Expectations
IT Services Decision Makers
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
What is the most important thing to IT Services
COST OF OWNERSHIP
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
What are some ways we can convince IT Services
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
The Biggest Point to Share is
SharePoint eventually allows Business Users to develop and implement business solutions that use technology without ITrsquos involvement
The Reality
IT doesnrsquot want to learnsupport a new technology
SharePointrsquos integration is invaluable to IT
A unified application delivery platform like SharePoint can greatly reduce costs time and effort for new work
Cost of Ownership (IT)
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Information
Search
Collaboration
ManagementControl
Process
InformationInformationInformationInformation
Explain Information Overload
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Information
Search
Collaboration
Management
Control
ProcessForms Services
Business Intelligence
Personalization
Records Management
Information
Search
Collaboration
ManagementControl
Process
Explain Platform Benefits
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
What is the most important thing to Decision Makers
Add Value To Business
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
What are some ways we can convince Decision Makers
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Add Value (Decision Makers)The Biggest Point to Share is
SharePoint can help achieve business objectives by improving productivity reducing waste and improving visibility to help drive better decision making
The Reality
Business Objectives are often not specific enough to be achievable
It takes time and investment to reach the point all managers and executives want
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Prioritize and Plan
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Map Solutions to ObjectivesCentralize Knowledge and Resources
Enhance Collaboration
Automate and Improve Business Processes
Enhance Governance Model
Reduce Redundancy and Improve Efficiency
Adjust Site Structure and Taxonomy
Migrate File Shares
Create Dashboards
Implement Workflow Solutions
Configure Search Services
Branding
Direct Relationship Indirect Relationship
Objectives should be more specific ndash Example purposes only
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Whatrsquos the expectation we have to set
It Takes Time
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
SharePoint Solutions (Evolution)
Super Simplified
Business Intelligence
Driven
Business Process Driven
Collaboration Driven
Information Driven
Communication Collaboration Workflow Auditing
Reporting
Dashboards
BEST PRACTICES CONFERENCE SHAREPOINT
The Outcome
Joe has achieved momentum and buy in
BEST PRACTICES CONFERENCE SHAREPOINT
What to watch out forhellipJoe must carefully manage expectations
and maintain the momentum
BEST PRACTICES CONFERENCE SHAREPOINT
Determining and Supporting ROI
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
How do we get here
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Show expected cost and return over multiple time periods
Remember to lsquodiscountrsquo values to account for cost of capital impact and the fact $5 dollars today is worth less than $5 in the future
Evaluating With Discounted Cash Flow
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Evaluating with Real Options Analysis
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Evaluating with Monte Carlo Analysis
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
This is kind of boringhellip
There are different ways of calculating ROI
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
There are really only two ways of using ROI
1 For Prioritization
2 To Improve Return
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
The Simplest ROI Formula Ever
Estimated Value
Estimated Difficulty
Even I can do it
1 For Prioritization
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Examples I have a difficult requirement Itrsquos an 8 in difficulty (out of 10)
I have an easy requirement Itrsquos a 2 in difficulty (out of 10)
The expected value of the difficult requirement is 4 (out of 10)
The expected value of the easy requirement is 6 (out of 10)
Estimated ValueEstimated Difficulty
1 For Prioritization
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
ROI (traditionally) Measures Financial Impact
2 To Improve Return
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
ROI analysis often misses non-financial impactrsquo or lsquoincreased potentialrsquo
WebsiteIntranet Visitors
Increased Connections
User Complaints Improved Morale Improved Skills
Improved Know-How
Innovation
Better Reputation
Employment ApplicationsClick-throughs
Comments
Positive Word of Mouth
Negative Word of Mouth
Improved RelationshipsSTILL IMPORTANT
2 To Improve Return
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Example of Non-Financial Measurement
2 To Improve Return
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
IS
Use them
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
SharePoint Deployment Planning Services (SDPS)
httpswwwpartnersdpscomPagesToolsSupportaspx
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Rapid Economic Justification Guide
httpwwwmicrosoftcombusinessenterprisevaluemspx
MEASURE THE RIGHT
THING
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
What you donrsquot want
Donrsquot lose perspective
BEST PRACTICES CONFERENCE SHAREPOINT
The OutcomeJoe is measuring effort effectively to
better prioritize or to improve return on investment
BEST PRACTICES CONFERENCE SHAREPOINT
What to watch out forhellipFear of bad estimation leading to not
estimating at all Vaguely right is better than precisely wrong
BEST PRACTICES CONFERENCE SHAREPOINT
Implementing Successful Governance
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
What is Governance
GOVERNANCE IS REQUIRED
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Without effective governanceorganization performance and
capability are significantly reduced
What does that mean
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Without Governance
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
So how do we do it
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Teamwork is KeyThere are typically 5 teams for SharePoint Governance
Business Strategy TeamInitiativesTechnical Strategy TeamTactical Teams
Tactical Operations Team
Tactical Development Team
Tactical Support Team
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Alternative TeamsIf the organization or implementation is small enough you might only need to start with two and break them apart as you maturegrow
Tactical Team Operations
Development
Support
Strategy Team Business
Technical
Identify patternsPlan for patternsExecute patterns
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
I think I see a Pattern
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Executing Governance
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
No Single ldquoApproachrdquo
Projects
Tasks
Communities
Practices
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
AggregateReference Document or Site (Contains all SharePoint Info ndash Single Point of Reference)
ObjectivesPriorities (TechBusiness)
Governance Deliverables
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Utilized by Business Users to develop and implement business solutions that use technology without ITrsquos direct involvement
Our primary unified application delivery platform
Our primary workflowbusiness process automation platform
Our intranet and communication center for internal corporate communications
hellip
SharePoint will behellip
Our (external) web content management platform
Our primary document management platform
Our contact management platform
hellip
SharePoint will not behellip
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
ObjectivesPriorities Disaster Recovery Plan Storage and Quota Policies Monitoring Plans Maintenance Plans Service Level Agreements Security Policies Deployment Process Policies and Schedule
Operations Deliverables
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
ObjectivesPriorities Branding Guide SharePoint Designer Policy Workflow Policy Development Standards (Including OOTB vs Custom) Development Environment Policy Testing Requirements Deployment Process Policies and Schedule
Development Deliverables
SharePoint Standards Online
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
ObjectivesPriorities Site Classification and Platform Classification Site Provisioning ProcessQuestionnaire User Expectations Agreement Roles and Responsibilities Support Agreement(s) Training and Communication Plans MySite Policies (Pictures)hellip
Support Deliverables
BEST PRACTICES CONFERENCE SHAREPOINT
User Lifecycle Policy Taxonomy Management Social Policies Content Standards Legal and Compliance Policy Search Management
Support Deliverables
SharePoint Standards Online
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
IS
Use them
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Governance Checklist
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
TechNet Community and More
BEST PRACTICES CONFERENCE SHAREPOINT
are
Use them
FRAMEWORKS
BEST PRACTICES CONFERENCE SHAREPOINT
ITIL Framework
BEST PRACTICES CONFERENCE SHAREPOINT
COBIT Framework
BEST PRACTICES CONFERENCE SHAREPOINT
Microsoft Operations Framework (MOF)
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
With Governance
BEST PRACTICES CONFERENCE SHAREPOINT
The OutcomeEveryone Achieves a Shared Understanding
of SharePoint Related Processes
BEST PRACTICES CONFERENCE SHAREPOINT
What to watch out forhellipNot just documents policies and
procedures It is an active and ongoing process
BEST PRACTICES CONFERENCE SHAREPOINT
Approaching and Supporting SharePoint
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
What is the best approach for SharePoint Implementations
ITERATIVE APPROACH
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Why Iterative SharePoint is a very large platform It takes time to understand SharePoint SharePoint is great for rapid prototyping
and for proof of concept work It ensures there is enough time to
review adjust and communicate
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Communication Planning
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Will act as a binding agreement (forces you to carry through)
Helps keep communication focused Helps prevent unwanted surprises
The Communication Plan
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Support Planning
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Donrsquot forget you arenrsquot superman
(Sorry Joe)
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Multiple Tiers for Escalation
Tactical Support Team
Help Desk
Site Administrators
End Users
Learning LibrariesOnlineHelp
(You canrsquot know everything)
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Measure SupportLearn and use data to be proactive
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Diversify Support resourcesmediums
Books and Manuals Online
MSDN
TechNet
Blogs
Cheat Sheets One on One Classroom Training
Forums
Help
Etc
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Useful digestible training sessions (less than an hour)
Workshops gt Presentations
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Avoid too much too fastKeep it simple
Itrsquos like learning to drive
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
IS
Use them
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Productivity Hub
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Support Tiphellip
RESPONDYou never want to give the IT busy
signal or support busy signal
BEST PRACTICES CONFERENCE SHAREPOINT
The OutcomeSharePoint is supported effectively
BEST PRACTICES CONFERENCE SHAREPOINT
What to watch out forhellipThe training and support can be
costly in time and resources
BEST PRACTICES CONFERENCE SHAREPOINT
Improved User Adoption
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
How do we get successful User Adoption
USERS MUST UNDERSTAND
THE VALUE
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Successful User Adoption Requireshellip
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Do a video like this onehellip
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
IT Services Struggles to Keep Up
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
People Are Having Trouble Finding What They Need
And
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
So Joe has an Idea
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Sincehellip
Awesome Not as awesome
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
And Everyone in Joersquos Company uses Microsoft Officehellip
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
SharePoint is the Perfect Fit
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Map the needs of the organization to the right
technologyhellip
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Perform in depth product comparisons and evaluations
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Like this onehellip
Excerpt of Product Comparison written by Richard Harbridge courtesy of Concept Interactive
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
This is important as Microsoft alone has a quite a fewhellip
bull Dynamics AXbull Dynamics CRMbull Dynamics GPbull Dynamics NAVbull Dynamics POSbull Dynamics RMSbull Dynamics SL
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Foundation
Standard
Enterprise
Even SharePoint has multiple options
2007
2010
Online
On Site
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Itrsquos not just a feature to feature comparison
People
Process
Technology
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
So Joe does all that good research andhellip
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
SharePoint is a part of his overall Enterprise Technology Plan
BEST PRACTICES CONFERENCE SHAREPOINT
The Outcome
Within the overall enterprise technology plan SharePoint meets specific business
needs
BEST PRACTICES CONFERENCE SHAREPOINT
What to watch out forhellipWe have to define our needs carefully if
we want to pick the right technology
BEST PRACTICES CONFERENCE SHAREPOINT
Achieving Buy In and Setting Expectations
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Before we beginhellip
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Letrsquos Talk About Perceptions
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
People See Different Things
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Perceptions Impact Motivationbull Acceptancebull Curiositybull Hungerbull Familybull Honourbull Idealismbull Independencebull Order
bull Physical Activitybull Powerbull Attractivenessbull Savingbull Social Contactbull Statusbull Securitybull Vengeance
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Two Key Groups Must Buy In and Have The Right Expectations
IT Services Decision Makers
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
What is the most important thing to IT Services
COST OF OWNERSHIP
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
What are some ways we can convince IT Services
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
The Biggest Point to Share is
SharePoint eventually allows Business Users to develop and implement business solutions that use technology without ITrsquos involvement
The Reality
IT doesnrsquot want to learnsupport a new technology
SharePointrsquos integration is invaluable to IT
A unified application delivery platform like SharePoint can greatly reduce costs time and effort for new work
Cost of Ownership (IT)
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Information
Search
Collaboration
ManagementControl
Process
InformationInformationInformationInformation
Explain Information Overload
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Information
Search
Collaboration
Management
Control
ProcessForms Services
Business Intelligence
Personalization
Records Management
Information
Search
Collaboration
ManagementControl
Process
Explain Platform Benefits
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
What is the most important thing to Decision Makers
Add Value To Business
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
What are some ways we can convince Decision Makers
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Add Value (Decision Makers)The Biggest Point to Share is
SharePoint can help achieve business objectives by improving productivity reducing waste and improving visibility to help drive better decision making
The Reality
Business Objectives are often not specific enough to be achievable
It takes time and investment to reach the point all managers and executives want
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Prioritize and Plan
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Map Solutions to ObjectivesCentralize Knowledge and Resources
Enhance Collaboration
Automate and Improve Business Processes
Enhance Governance Model
Reduce Redundancy and Improve Efficiency
Adjust Site Structure and Taxonomy
Migrate File Shares
Create Dashboards
Implement Workflow Solutions
Configure Search Services
Branding
Direct Relationship Indirect Relationship
Objectives should be more specific ndash Example purposes only
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Whatrsquos the expectation we have to set
It Takes Time
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
SharePoint Solutions (Evolution)
Super Simplified
Business Intelligence
Driven
Business Process Driven
Collaboration Driven
Information Driven
Communication Collaboration Workflow Auditing
Reporting
Dashboards
BEST PRACTICES CONFERENCE SHAREPOINT
The Outcome
Joe has achieved momentum and buy in
BEST PRACTICES CONFERENCE SHAREPOINT
What to watch out forhellipJoe must carefully manage expectations
and maintain the momentum
BEST PRACTICES CONFERENCE SHAREPOINT
Determining and Supporting ROI
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
How do we get here
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Show expected cost and return over multiple time periods
Remember to lsquodiscountrsquo values to account for cost of capital impact and the fact $5 dollars today is worth less than $5 in the future
Evaluating With Discounted Cash Flow
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Evaluating with Real Options Analysis
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Evaluating with Monte Carlo Analysis
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
This is kind of boringhellip
There are different ways of calculating ROI
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
There are really only two ways of using ROI
1 For Prioritization
2 To Improve Return
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
The Simplest ROI Formula Ever
Estimated Value
Estimated Difficulty
Even I can do it
1 For Prioritization
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Examples I have a difficult requirement Itrsquos an 8 in difficulty (out of 10)
I have an easy requirement Itrsquos a 2 in difficulty (out of 10)
The expected value of the difficult requirement is 4 (out of 10)
The expected value of the easy requirement is 6 (out of 10)
Estimated ValueEstimated Difficulty
1 For Prioritization
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
ROI (traditionally) Measures Financial Impact
2 To Improve Return
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
ROI analysis often misses non-financial impactrsquo or lsquoincreased potentialrsquo
WebsiteIntranet Visitors
Increased Connections
User Complaints Improved Morale Improved Skills
Improved Know-How
Innovation
Better Reputation
Employment ApplicationsClick-throughs
Comments
Positive Word of Mouth
Negative Word of Mouth
Improved RelationshipsSTILL IMPORTANT
2 To Improve Return
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Example of Non-Financial Measurement
2 To Improve Return
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
IS
Use them
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
SharePoint Deployment Planning Services (SDPS)
httpswwwpartnersdpscomPagesToolsSupportaspx
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Rapid Economic Justification Guide
httpwwwmicrosoftcombusinessenterprisevaluemspx
MEASURE THE RIGHT
THING
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
What you donrsquot want
Donrsquot lose perspective
BEST PRACTICES CONFERENCE SHAREPOINT
The OutcomeJoe is measuring effort effectively to
better prioritize or to improve return on investment
BEST PRACTICES CONFERENCE SHAREPOINT
What to watch out forhellipFear of bad estimation leading to not
estimating at all Vaguely right is better than precisely wrong
BEST PRACTICES CONFERENCE SHAREPOINT
Implementing Successful Governance
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
What is Governance
GOVERNANCE IS REQUIRED
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Without effective governanceorganization performance and
capability are significantly reduced
What does that mean
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Without Governance
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
So how do we do it
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Teamwork is KeyThere are typically 5 teams for SharePoint Governance
Business Strategy TeamInitiativesTechnical Strategy TeamTactical Teams
Tactical Operations Team
Tactical Development Team
Tactical Support Team
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Alternative TeamsIf the organization or implementation is small enough you might only need to start with two and break them apart as you maturegrow
Tactical Team Operations
Development
Support
Strategy Team Business
Technical
Identify patternsPlan for patternsExecute patterns
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
I think I see a Pattern
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Executing Governance
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
No Single ldquoApproachrdquo
Projects
Tasks
Communities
Practices
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
AggregateReference Document or Site (Contains all SharePoint Info ndash Single Point of Reference)
ObjectivesPriorities (TechBusiness)
Governance Deliverables
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Utilized by Business Users to develop and implement business solutions that use technology without ITrsquos direct involvement
Our primary unified application delivery platform
Our primary workflowbusiness process automation platform
Our intranet and communication center for internal corporate communications
hellip
SharePoint will behellip
Our (external) web content management platform
Our primary document management platform
Our contact management platform
hellip
SharePoint will not behellip
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
ObjectivesPriorities Disaster Recovery Plan Storage and Quota Policies Monitoring Plans Maintenance Plans Service Level Agreements Security Policies Deployment Process Policies and Schedule
Operations Deliverables
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
ObjectivesPriorities Branding Guide SharePoint Designer Policy Workflow Policy Development Standards (Including OOTB vs Custom) Development Environment Policy Testing Requirements Deployment Process Policies and Schedule
Development Deliverables
SharePoint Standards Online
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
ObjectivesPriorities Site Classification and Platform Classification Site Provisioning ProcessQuestionnaire User Expectations Agreement Roles and Responsibilities Support Agreement(s) Training and Communication Plans MySite Policies (Pictures)hellip
Support Deliverables
BEST PRACTICES CONFERENCE SHAREPOINT
User Lifecycle Policy Taxonomy Management Social Policies Content Standards Legal and Compliance Policy Search Management
Support Deliverables
SharePoint Standards Online
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
IS
Use them
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Governance Checklist
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
TechNet Community and More
BEST PRACTICES CONFERENCE SHAREPOINT
are
Use them
FRAMEWORKS
BEST PRACTICES CONFERENCE SHAREPOINT
ITIL Framework
BEST PRACTICES CONFERENCE SHAREPOINT
COBIT Framework
BEST PRACTICES CONFERENCE SHAREPOINT
Microsoft Operations Framework (MOF)
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
With Governance
BEST PRACTICES CONFERENCE SHAREPOINT
The OutcomeEveryone Achieves a Shared Understanding
of SharePoint Related Processes
BEST PRACTICES CONFERENCE SHAREPOINT
What to watch out forhellipNot just documents policies and
procedures It is an active and ongoing process
BEST PRACTICES CONFERENCE SHAREPOINT
Approaching and Supporting SharePoint
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
What is the best approach for SharePoint Implementations
ITERATIVE APPROACH
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Why Iterative SharePoint is a very large platform It takes time to understand SharePoint SharePoint is great for rapid prototyping
and for proof of concept work It ensures there is enough time to
review adjust and communicate
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Communication Planning
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Will act as a binding agreement (forces you to carry through)
Helps keep communication focused Helps prevent unwanted surprises
The Communication Plan
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Support Planning
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Donrsquot forget you arenrsquot superman
(Sorry Joe)
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Multiple Tiers for Escalation
Tactical Support Team
Help Desk
Site Administrators
End Users
Learning LibrariesOnlineHelp
(You canrsquot know everything)
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Measure SupportLearn and use data to be proactive
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Diversify Support resourcesmediums
Books and Manuals Online
MSDN
TechNet
Blogs
Cheat Sheets One on One Classroom Training
Forums
Help
Etc
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Useful digestible training sessions (less than an hour)
Workshops gt Presentations
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Avoid too much too fastKeep it simple
Itrsquos like learning to drive
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
IS
Use them
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Productivity Hub
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Support Tiphellip
RESPONDYou never want to give the IT busy
signal or support busy signal
BEST PRACTICES CONFERENCE SHAREPOINT
The OutcomeSharePoint is supported effectively
BEST PRACTICES CONFERENCE SHAREPOINT
What to watch out forhellipThe training and support can be
costly in time and resources
BEST PRACTICES CONFERENCE SHAREPOINT
Improved User Adoption
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
How do we get successful User Adoption
USERS MUST UNDERSTAND
THE VALUE
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Successful User Adoption Requireshellip
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Do a video like this onehellip
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
People Are Having Trouble Finding What They Need
And
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
So Joe has an Idea
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Sincehellip
Awesome Not as awesome
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
And Everyone in Joersquos Company uses Microsoft Officehellip
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
SharePoint is the Perfect Fit
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Map the needs of the organization to the right
technologyhellip
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Perform in depth product comparisons and evaluations
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Like this onehellip
Excerpt of Product Comparison written by Richard Harbridge courtesy of Concept Interactive
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
This is important as Microsoft alone has a quite a fewhellip
bull Dynamics AXbull Dynamics CRMbull Dynamics GPbull Dynamics NAVbull Dynamics POSbull Dynamics RMSbull Dynamics SL
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Foundation
Standard
Enterprise
Even SharePoint has multiple options
2007
2010
Online
On Site
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Itrsquos not just a feature to feature comparison
People
Process
Technology
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
So Joe does all that good research andhellip
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
SharePoint is a part of his overall Enterprise Technology Plan
BEST PRACTICES CONFERENCE SHAREPOINT
The Outcome
Within the overall enterprise technology plan SharePoint meets specific business
needs
BEST PRACTICES CONFERENCE SHAREPOINT
What to watch out forhellipWe have to define our needs carefully if
we want to pick the right technology
BEST PRACTICES CONFERENCE SHAREPOINT
Achieving Buy In and Setting Expectations
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Before we beginhellip
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Letrsquos Talk About Perceptions
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
People See Different Things
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Perceptions Impact Motivationbull Acceptancebull Curiositybull Hungerbull Familybull Honourbull Idealismbull Independencebull Order
bull Physical Activitybull Powerbull Attractivenessbull Savingbull Social Contactbull Statusbull Securitybull Vengeance
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Two Key Groups Must Buy In and Have The Right Expectations
IT Services Decision Makers
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
What is the most important thing to IT Services
COST OF OWNERSHIP
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
What are some ways we can convince IT Services
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
The Biggest Point to Share is
SharePoint eventually allows Business Users to develop and implement business solutions that use technology without ITrsquos involvement
The Reality
IT doesnrsquot want to learnsupport a new technology
SharePointrsquos integration is invaluable to IT
A unified application delivery platform like SharePoint can greatly reduce costs time and effort for new work
Cost of Ownership (IT)
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Information
Search
Collaboration
ManagementControl
Process
InformationInformationInformationInformation
Explain Information Overload
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Information
Search
Collaboration
Management
Control
ProcessForms Services
Business Intelligence
Personalization
Records Management
Information
Search
Collaboration
ManagementControl
Process
Explain Platform Benefits
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
What is the most important thing to Decision Makers
Add Value To Business
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
What are some ways we can convince Decision Makers
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Add Value (Decision Makers)The Biggest Point to Share is
SharePoint can help achieve business objectives by improving productivity reducing waste and improving visibility to help drive better decision making
The Reality
Business Objectives are often not specific enough to be achievable
It takes time and investment to reach the point all managers and executives want
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Prioritize and Plan
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Map Solutions to ObjectivesCentralize Knowledge and Resources
Enhance Collaboration
Automate and Improve Business Processes
Enhance Governance Model
Reduce Redundancy and Improve Efficiency
Adjust Site Structure and Taxonomy
Migrate File Shares
Create Dashboards
Implement Workflow Solutions
Configure Search Services
Branding
Direct Relationship Indirect Relationship
Objectives should be more specific ndash Example purposes only
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Whatrsquos the expectation we have to set
It Takes Time
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
SharePoint Solutions (Evolution)
Super Simplified
Business Intelligence
Driven
Business Process Driven
Collaboration Driven
Information Driven
Communication Collaboration Workflow Auditing
Reporting
Dashboards
BEST PRACTICES CONFERENCE SHAREPOINT
The Outcome
Joe has achieved momentum and buy in
BEST PRACTICES CONFERENCE SHAREPOINT
What to watch out forhellipJoe must carefully manage expectations
and maintain the momentum
BEST PRACTICES CONFERENCE SHAREPOINT
Determining and Supporting ROI
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
How do we get here
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Show expected cost and return over multiple time periods
Remember to lsquodiscountrsquo values to account for cost of capital impact and the fact $5 dollars today is worth less than $5 in the future
Evaluating With Discounted Cash Flow
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Evaluating with Real Options Analysis
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Evaluating with Monte Carlo Analysis
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
This is kind of boringhellip
There are different ways of calculating ROI
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
There are really only two ways of using ROI
1 For Prioritization
2 To Improve Return
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
The Simplest ROI Formula Ever
Estimated Value
Estimated Difficulty
Even I can do it
1 For Prioritization
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Examples I have a difficult requirement Itrsquos an 8 in difficulty (out of 10)
I have an easy requirement Itrsquos a 2 in difficulty (out of 10)
The expected value of the difficult requirement is 4 (out of 10)
The expected value of the easy requirement is 6 (out of 10)
Estimated ValueEstimated Difficulty
1 For Prioritization
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
ROI (traditionally) Measures Financial Impact
2 To Improve Return
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
ROI analysis often misses non-financial impactrsquo or lsquoincreased potentialrsquo
WebsiteIntranet Visitors
Increased Connections
User Complaints Improved Morale Improved Skills
Improved Know-How
Innovation
Better Reputation
Employment ApplicationsClick-throughs
Comments
Positive Word of Mouth
Negative Word of Mouth
Improved RelationshipsSTILL IMPORTANT
2 To Improve Return
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Example of Non-Financial Measurement
2 To Improve Return
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
IS
Use them
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
SharePoint Deployment Planning Services (SDPS)
httpswwwpartnersdpscomPagesToolsSupportaspx
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Rapid Economic Justification Guide
httpwwwmicrosoftcombusinessenterprisevaluemspx
MEASURE THE RIGHT
THING
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
What you donrsquot want
Donrsquot lose perspective
BEST PRACTICES CONFERENCE SHAREPOINT
The OutcomeJoe is measuring effort effectively to
better prioritize or to improve return on investment
BEST PRACTICES CONFERENCE SHAREPOINT
What to watch out forhellipFear of bad estimation leading to not
estimating at all Vaguely right is better than precisely wrong
BEST PRACTICES CONFERENCE SHAREPOINT
Implementing Successful Governance
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
What is Governance
GOVERNANCE IS REQUIRED
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Without effective governanceorganization performance and
capability are significantly reduced
What does that mean
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Without Governance
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
So how do we do it
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Teamwork is KeyThere are typically 5 teams for SharePoint Governance
Business Strategy TeamInitiativesTechnical Strategy TeamTactical Teams
Tactical Operations Team
Tactical Development Team
Tactical Support Team
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Alternative TeamsIf the organization or implementation is small enough you might only need to start with two and break them apart as you maturegrow
Tactical Team Operations
Development
Support
Strategy Team Business
Technical
Identify patternsPlan for patternsExecute patterns
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
I think I see a Pattern
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Executing Governance
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
No Single ldquoApproachrdquo
Projects
Tasks
Communities
Practices
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
AggregateReference Document or Site (Contains all SharePoint Info ndash Single Point of Reference)
ObjectivesPriorities (TechBusiness)
Governance Deliverables
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Utilized by Business Users to develop and implement business solutions that use technology without ITrsquos direct involvement
Our primary unified application delivery platform
Our primary workflowbusiness process automation platform
Our intranet and communication center for internal corporate communications
hellip
SharePoint will behellip
Our (external) web content management platform
Our primary document management platform
Our contact management platform
hellip
SharePoint will not behellip
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
ObjectivesPriorities Disaster Recovery Plan Storage and Quota Policies Monitoring Plans Maintenance Plans Service Level Agreements Security Policies Deployment Process Policies and Schedule
Operations Deliverables
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
ObjectivesPriorities Branding Guide SharePoint Designer Policy Workflow Policy Development Standards (Including OOTB vs Custom) Development Environment Policy Testing Requirements Deployment Process Policies and Schedule
Development Deliverables
SharePoint Standards Online
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
ObjectivesPriorities Site Classification and Platform Classification Site Provisioning ProcessQuestionnaire User Expectations Agreement Roles and Responsibilities Support Agreement(s) Training and Communication Plans MySite Policies (Pictures)hellip
Support Deliverables
BEST PRACTICES CONFERENCE SHAREPOINT
User Lifecycle Policy Taxonomy Management Social Policies Content Standards Legal and Compliance Policy Search Management
Support Deliverables
SharePoint Standards Online
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
IS
Use them
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Governance Checklist
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
TechNet Community and More
BEST PRACTICES CONFERENCE SHAREPOINT
are
Use them
FRAMEWORKS
BEST PRACTICES CONFERENCE SHAREPOINT
ITIL Framework
BEST PRACTICES CONFERENCE SHAREPOINT
COBIT Framework
BEST PRACTICES CONFERENCE SHAREPOINT
Microsoft Operations Framework (MOF)
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
With Governance
BEST PRACTICES CONFERENCE SHAREPOINT
The OutcomeEveryone Achieves a Shared Understanding
of SharePoint Related Processes
BEST PRACTICES CONFERENCE SHAREPOINT
What to watch out forhellipNot just documents policies and
procedures It is an active and ongoing process
BEST PRACTICES CONFERENCE SHAREPOINT
Approaching and Supporting SharePoint
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
What is the best approach for SharePoint Implementations
ITERATIVE APPROACH
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Why Iterative SharePoint is a very large platform It takes time to understand SharePoint SharePoint is great for rapid prototyping
and for proof of concept work It ensures there is enough time to
review adjust and communicate
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Communication Planning
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Will act as a binding agreement (forces you to carry through)
Helps keep communication focused Helps prevent unwanted surprises
The Communication Plan
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Support Planning
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Donrsquot forget you arenrsquot superman
(Sorry Joe)
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Multiple Tiers for Escalation
Tactical Support Team
Help Desk
Site Administrators
End Users
Learning LibrariesOnlineHelp
(You canrsquot know everything)
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Measure SupportLearn and use data to be proactive
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Diversify Support resourcesmediums
Books and Manuals Online
MSDN
TechNet
Blogs
Cheat Sheets One on One Classroom Training
Forums
Help
Etc
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Useful digestible training sessions (less than an hour)
Workshops gt Presentations
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Avoid too much too fastKeep it simple
Itrsquos like learning to drive
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
IS
Use them
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Productivity Hub
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Support Tiphellip
RESPONDYou never want to give the IT busy
signal or support busy signal
BEST PRACTICES CONFERENCE SHAREPOINT
The OutcomeSharePoint is supported effectively
BEST PRACTICES CONFERENCE SHAREPOINT
What to watch out forhellipThe training and support can be
costly in time and resources
BEST PRACTICES CONFERENCE SHAREPOINT
Improved User Adoption
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
How do we get successful User Adoption
USERS MUST UNDERSTAND
THE VALUE
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Successful User Adoption Requireshellip
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Do a video like this onehellip
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
So Joe has an Idea
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Sincehellip
Awesome Not as awesome
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
And Everyone in Joersquos Company uses Microsoft Officehellip
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
SharePoint is the Perfect Fit
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Map the needs of the organization to the right
technologyhellip
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Perform in depth product comparisons and evaluations
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Like this onehellip
Excerpt of Product Comparison written by Richard Harbridge courtesy of Concept Interactive
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
This is important as Microsoft alone has a quite a fewhellip
bull Dynamics AXbull Dynamics CRMbull Dynamics GPbull Dynamics NAVbull Dynamics POSbull Dynamics RMSbull Dynamics SL
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Foundation
Standard
Enterprise
Even SharePoint has multiple options
2007
2010
Online
On Site
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Itrsquos not just a feature to feature comparison
People
Process
Technology
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
So Joe does all that good research andhellip
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
SharePoint is a part of his overall Enterprise Technology Plan
BEST PRACTICES CONFERENCE SHAREPOINT
The Outcome
Within the overall enterprise technology plan SharePoint meets specific business
needs
BEST PRACTICES CONFERENCE SHAREPOINT
What to watch out forhellipWe have to define our needs carefully if
we want to pick the right technology
BEST PRACTICES CONFERENCE SHAREPOINT
Achieving Buy In and Setting Expectations
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Before we beginhellip
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Letrsquos Talk About Perceptions
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
People See Different Things
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Perceptions Impact Motivationbull Acceptancebull Curiositybull Hungerbull Familybull Honourbull Idealismbull Independencebull Order
bull Physical Activitybull Powerbull Attractivenessbull Savingbull Social Contactbull Statusbull Securitybull Vengeance
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Two Key Groups Must Buy In and Have The Right Expectations
IT Services Decision Makers
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
What is the most important thing to IT Services
COST OF OWNERSHIP
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
What are some ways we can convince IT Services
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
The Biggest Point to Share is
SharePoint eventually allows Business Users to develop and implement business solutions that use technology without ITrsquos involvement
The Reality
IT doesnrsquot want to learnsupport a new technology
SharePointrsquos integration is invaluable to IT
A unified application delivery platform like SharePoint can greatly reduce costs time and effort for new work
Cost of Ownership (IT)
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Information
Search
Collaboration
ManagementControl
Process
InformationInformationInformationInformation
Explain Information Overload
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Information
Search
Collaboration
Management
Control
ProcessForms Services
Business Intelligence
Personalization
Records Management
Information
Search
Collaboration
ManagementControl
Process
Explain Platform Benefits
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
What is the most important thing to Decision Makers
Add Value To Business
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
What are some ways we can convince Decision Makers
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Add Value (Decision Makers)The Biggest Point to Share is
SharePoint can help achieve business objectives by improving productivity reducing waste and improving visibility to help drive better decision making
The Reality
Business Objectives are often not specific enough to be achievable
It takes time and investment to reach the point all managers and executives want
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Prioritize and Plan
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Map Solutions to ObjectivesCentralize Knowledge and Resources
Enhance Collaboration
Automate and Improve Business Processes
Enhance Governance Model
Reduce Redundancy and Improve Efficiency
Adjust Site Structure and Taxonomy
Migrate File Shares
Create Dashboards
Implement Workflow Solutions
Configure Search Services
Branding
Direct Relationship Indirect Relationship
Objectives should be more specific ndash Example purposes only
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Whatrsquos the expectation we have to set
It Takes Time
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
SharePoint Solutions (Evolution)
Super Simplified
Business Intelligence
Driven
Business Process Driven
Collaboration Driven
Information Driven
Communication Collaboration Workflow Auditing
Reporting
Dashboards
BEST PRACTICES CONFERENCE SHAREPOINT
The Outcome
Joe has achieved momentum and buy in
BEST PRACTICES CONFERENCE SHAREPOINT
What to watch out forhellipJoe must carefully manage expectations
and maintain the momentum
BEST PRACTICES CONFERENCE SHAREPOINT
Determining and Supporting ROI
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
How do we get here
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Show expected cost and return over multiple time periods
Remember to lsquodiscountrsquo values to account for cost of capital impact and the fact $5 dollars today is worth less than $5 in the future
Evaluating With Discounted Cash Flow
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Evaluating with Real Options Analysis
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Evaluating with Monte Carlo Analysis
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
This is kind of boringhellip
There are different ways of calculating ROI
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
There are really only two ways of using ROI
1 For Prioritization
2 To Improve Return
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
The Simplest ROI Formula Ever
Estimated Value
Estimated Difficulty
Even I can do it
1 For Prioritization
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Examples I have a difficult requirement Itrsquos an 8 in difficulty (out of 10)
I have an easy requirement Itrsquos a 2 in difficulty (out of 10)
The expected value of the difficult requirement is 4 (out of 10)
The expected value of the easy requirement is 6 (out of 10)
Estimated ValueEstimated Difficulty
1 For Prioritization
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
ROI (traditionally) Measures Financial Impact
2 To Improve Return
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
ROI analysis often misses non-financial impactrsquo or lsquoincreased potentialrsquo
WebsiteIntranet Visitors
Increased Connections
User Complaints Improved Morale Improved Skills
Improved Know-How
Innovation
Better Reputation
Employment ApplicationsClick-throughs
Comments
Positive Word of Mouth
Negative Word of Mouth
Improved RelationshipsSTILL IMPORTANT
2 To Improve Return
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Example of Non-Financial Measurement
2 To Improve Return
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
IS
Use them
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
SharePoint Deployment Planning Services (SDPS)
httpswwwpartnersdpscomPagesToolsSupportaspx
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Rapid Economic Justification Guide
httpwwwmicrosoftcombusinessenterprisevaluemspx
MEASURE THE RIGHT
THING
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
What you donrsquot want
Donrsquot lose perspective
BEST PRACTICES CONFERENCE SHAREPOINT
The OutcomeJoe is measuring effort effectively to
better prioritize or to improve return on investment
BEST PRACTICES CONFERENCE SHAREPOINT
What to watch out forhellipFear of bad estimation leading to not
estimating at all Vaguely right is better than precisely wrong
BEST PRACTICES CONFERENCE SHAREPOINT
Implementing Successful Governance
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
What is Governance
GOVERNANCE IS REQUIRED
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Without effective governanceorganization performance and
capability are significantly reduced
What does that mean
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Without Governance
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
So how do we do it
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Teamwork is KeyThere are typically 5 teams for SharePoint Governance
Business Strategy TeamInitiativesTechnical Strategy TeamTactical Teams
Tactical Operations Team
Tactical Development Team
Tactical Support Team
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Alternative TeamsIf the organization or implementation is small enough you might only need to start with two and break them apart as you maturegrow
Tactical Team Operations
Development
Support
Strategy Team Business
Technical
Identify patternsPlan for patternsExecute patterns
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
I think I see a Pattern
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Executing Governance
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
No Single ldquoApproachrdquo
Projects
Tasks
Communities
Practices
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
AggregateReference Document or Site (Contains all SharePoint Info ndash Single Point of Reference)
ObjectivesPriorities (TechBusiness)
Governance Deliverables
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Utilized by Business Users to develop and implement business solutions that use technology without ITrsquos direct involvement
Our primary unified application delivery platform
Our primary workflowbusiness process automation platform
Our intranet and communication center for internal corporate communications
hellip
SharePoint will behellip
Our (external) web content management platform
Our primary document management platform
Our contact management platform
hellip
SharePoint will not behellip
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
ObjectivesPriorities Disaster Recovery Plan Storage and Quota Policies Monitoring Plans Maintenance Plans Service Level Agreements Security Policies Deployment Process Policies and Schedule
Operations Deliverables
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
ObjectivesPriorities Branding Guide SharePoint Designer Policy Workflow Policy Development Standards (Including OOTB vs Custom) Development Environment Policy Testing Requirements Deployment Process Policies and Schedule
Development Deliverables
SharePoint Standards Online
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
ObjectivesPriorities Site Classification and Platform Classification Site Provisioning ProcessQuestionnaire User Expectations Agreement Roles and Responsibilities Support Agreement(s) Training and Communication Plans MySite Policies (Pictures)hellip
Support Deliverables
BEST PRACTICES CONFERENCE SHAREPOINT
User Lifecycle Policy Taxonomy Management Social Policies Content Standards Legal and Compliance Policy Search Management
Support Deliverables
SharePoint Standards Online
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
IS
Use them
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Governance Checklist
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
TechNet Community and More
BEST PRACTICES CONFERENCE SHAREPOINT
are
Use them
FRAMEWORKS
BEST PRACTICES CONFERENCE SHAREPOINT
ITIL Framework
BEST PRACTICES CONFERENCE SHAREPOINT
COBIT Framework
BEST PRACTICES CONFERENCE SHAREPOINT
Microsoft Operations Framework (MOF)
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
With Governance
BEST PRACTICES CONFERENCE SHAREPOINT
The OutcomeEveryone Achieves a Shared Understanding
of SharePoint Related Processes
BEST PRACTICES CONFERENCE SHAREPOINT
What to watch out forhellipNot just documents policies and
procedures It is an active and ongoing process
BEST PRACTICES CONFERENCE SHAREPOINT
Approaching and Supporting SharePoint
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
What is the best approach for SharePoint Implementations
ITERATIVE APPROACH
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Why Iterative SharePoint is a very large platform It takes time to understand SharePoint SharePoint is great for rapid prototyping
and for proof of concept work It ensures there is enough time to
review adjust and communicate
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Communication Planning
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Will act as a binding agreement (forces you to carry through)
Helps keep communication focused Helps prevent unwanted surprises
The Communication Plan
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Support Planning
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Donrsquot forget you arenrsquot superman
(Sorry Joe)
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Multiple Tiers for Escalation
Tactical Support Team
Help Desk
Site Administrators
End Users
Learning LibrariesOnlineHelp
(You canrsquot know everything)
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Measure SupportLearn and use data to be proactive
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Diversify Support resourcesmediums
Books and Manuals Online
MSDN
TechNet
Blogs
Cheat Sheets One on One Classroom Training
Forums
Help
Etc
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Useful digestible training sessions (less than an hour)
Workshops gt Presentations
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Avoid too much too fastKeep it simple
Itrsquos like learning to drive
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
IS
Use them
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Productivity Hub
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Support Tiphellip
RESPONDYou never want to give the IT busy
signal or support busy signal
BEST PRACTICES CONFERENCE SHAREPOINT
The OutcomeSharePoint is supported effectively
BEST PRACTICES CONFERENCE SHAREPOINT
What to watch out forhellipThe training and support can be
costly in time and resources
BEST PRACTICES CONFERENCE SHAREPOINT
Improved User Adoption
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
How do we get successful User Adoption
USERS MUST UNDERSTAND
THE VALUE
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Successful User Adoption Requireshellip
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Do a video like this onehellip
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Sincehellip
Awesome Not as awesome
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
And Everyone in Joersquos Company uses Microsoft Officehellip
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
SharePoint is the Perfect Fit
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Map the needs of the organization to the right
technologyhellip
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Perform in depth product comparisons and evaluations
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Like this onehellip
Excerpt of Product Comparison written by Richard Harbridge courtesy of Concept Interactive
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
This is important as Microsoft alone has a quite a fewhellip
bull Dynamics AXbull Dynamics CRMbull Dynamics GPbull Dynamics NAVbull Dynamics POSbull Dynamics RMSbull Dynamics SL
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Foundation
Standard
Enterprise
Even SharePoint has multiple options
2007
2010
Online
On Site
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Itrsquos not just a feature to feature comparison
People
Process
Technology
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
So Joe does all that good research andhellip
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
SharePoint is a part of his overall Enterprise Technology Plan
BEST PRACTICES CONFERENCE SHAREPOINT
The Outcome
Within the overall enterprise technology plan SharePoint meets specific business
needs
BEST PRACTICES CONFERENCE SHAREPOINT
What to watch out forhellipWe have to define our needs carefully if
we want to pick the right technology
BEST PRACTICES CONFERENCE SHAREPOINT
Achieving Buy In and Setting Expectations
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Before we beginhellip
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Letrsquos Talk About Perceptions
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
People See Different Things
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Perceptions Impact Motivationbull Acceptancebull Curiositybull Hungerbull Familybull Honourbull Idealismbull Independencebull Order
bull Physical Activitybull Powerbull Attractivenessbull Savingbull Social Contactbull Statusbull Securitybull Vengeance
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Two Key Groups Must Buy In and Have The Right Expectations
IT Services Decision Makers
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
What is the most important thing to IT Services
COST OF OWNERSHIP
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
What are some ways we can convince IT Services
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
The Biggest Point to Share is
SharePoint eventually allows Business Users to develop and implement business solutions that use technology without ITrsquos involvement
The Reality
IT doesnrsquot want to learnsupport a new technology
SharePointrsquos integration is invaluable to IT
A unified application delivery platform like SharePoint can greatly reduce costs time and effort for new work
Cost of Ownership (IT)
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Information
Search
Collaboration
ManagementControl
Process
InformationInformationInformationInformation
Explain Information Overload
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Information
Search
Collaboration
Management
Control
ProcessForms Services
Business Intelligence
Personalization
Records Management
Information
Search
Collaboration
ManagementControl
Process
Explain Platform Benefits
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
What is the most important thing to Decision Makers
Add Value To Business
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
What are some ways we can convince Decision Makers
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Add Value (Decision Makers)The Biggest Point to Share is
SharePoint can help achieve business objectives by improving productivity reducing waste and improving visibility to help drive better decision making
The Reality
Business Objectives are often not specific enough to be achievable
It takes time and investment to reach the point all managers and executives want
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Prioritize and Plan
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Map Solutions to ObjectivesCentralize Knowledge and Resources
Enhance Collaboration
Automate and Improve Business Processes
Enhance Governance Model
Reduce Redundancy and Improve Efficiency
Adjust Site Structure and Taxonomy
Migrate File Shares
Create Dashboards
Implement Workflow Solutions
Configure Search Services
Branding
Direct Relationship Indirect Relationship
Objectives should be more specific ndash Example purposes only
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Whatrsquos the expectation we have to set
It Takes Time
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
SharePoint Solutions (Evolution)
Super Simplified
Business Intelligence
Driven
Business Process Driven
Collaboration Driven
Information Driven
Communication Collaboration Workflow Auditing
Reporting
Dashboards
BEST PRACTICES CONFERENCE SHAREPOINT
The Outcome
Joe has achieved momentum and buy in
BEST PRACTICES CONFERENCE SHAREPOINT
What to watch out forhellipJoe must carefully manage expectations
and maintain the momentum
BEST PRACTICES CONFERENCE SHAREPOINT
Determining and Supporting ROI
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
How do we get here
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Show expected cost and return over multiple time periods
Remember to lsquodiscountrsquo values to account for cost of capital impact and the fact $5 dollars today is worth less than $5 in the future
Evaluating With Discounted Cash Flow
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Evaluating with Real Options Analysis
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Evaluating with Monte Carlo Analysis
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
This is kind of boringhellip
There are different ways of calculating ROI
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
There are really only two ways of using ROI
1 For Prioritization
2 To Improve Return
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
The Simplest ROI Formula Ever
Estimated Value
Estimated Difficulty
Even I can do it
1 For Prioritization
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Examples I have a difficult requirement Itrsquos an 8 in difficulty (out of 10)
I have an easy requirement Itrsquos a 2 in difficulty (out of 10)
The expected value of the difficult requirement is 4 (out of 10)
The expected value of the easy requirement is 6 (out of 10)
Estimated ValueEstimated Difficulty
1 For Prioritization
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
ROI (traditionally) Measures Financial Impact
2 To Improve Return
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
ROI analysis often misses non-financial impactrsquo or lsquoincreased potentialrsquo
WebsiteIntranet Visitors
Increased Connections
User Complaints Improved Morale Improved Skills
Improved Know-How
Innovation
Better Reputation
Employment ApplicationsClick-throughs
Comments
Positive Word of Mouth
Negative Word of Mouth
Improved RelationshipsSTILL IMPORTANT
2 To Improve Return
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Example of Non-Financial Measurement
2 To Improve Return
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
IS
Use them
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
SharePoint Deployment Planning Services (SDPS)
httpswwwpartnersdpscomPagesToolsSupportaspx
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Rapid Economic Justification Guide
httpwwwmicrosoftcombusinessenterprisevaluemspx
MEASURE THE RIGHT
THING
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
What you donrsquot want
Donrsquot lose perspective
BEST PRACTICES CONFERENCE SHAREPOINT
The OutcomeJoe is measuring effort effectively to
better prioritize or to improve return on investment
BEST PRACTICES CONFERENCE SHAREPOINT
What to watch out forhellipFear of bad estimation leading to not
estimating at all Vaguely right is better than precisely wrong
BEST PRACTICES CONFERENCE SHAREPOINT
Implementing Successful Governance
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
What is Governance
GOVERNANCE IS REQUIRED
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Without effective governanceorganization performance and
capability are significantly reduced
What does that mean
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Without Governance
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
So how do we do it
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Teamwork is KeyThere are typically 5 teams for SharePoint Governance
Business Strategy TeamInitiativesTechnical Strategy TeamTactical Teams
Tactical Operations Team
Tactical Development Team
Tactical Support Team
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Alternative TeamsIf the organization or implementation is small enough you might only need to start with two and break them apart as you maturegrow
Tactical Team Operations
Development
Support
Strategy Team Business
Technical
Identify patternsPlan for patternsExecute patterns
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
I think I see a Pattern
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Executing Governance
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
No Single ldquoApproachrdquo
Projects
Tasks
Communities
Practices
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
AggregateReference Document or Site (Contains all SharePoint Info ndash Single Point of Reference)
ObjectivesPriorities (TechBusiness)
Governance Deliverables
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Utilized by Business Users to develop and implement business solutions that use technology without ITrsquos direct involvement
Our primary unified application delivery platform
Our primary workflowbusiness process automation platform
Our intranet and communication center for internal corporate communications
hellip
SharePoint will behellip
Our (external) web content management platform
Our primary document management platform
Our contact management platform
hellip
SharePoint will not behellip
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
ObjectivesPriorities Disaster Recovery Plan Storage and Quota Policies Monitoring Plans Maintenance Plans Service Level Agreements Security Policies Deployment Process Policies and Schedule
Operations Deliverables
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
ObjectivesPriorities Branding Guide SharePoint Designer Policy Workflow Policy Development Standards (Including OOTB vs Custom) Development Environment Policy Testing Requirements Deployment Process Policies and Schedule
Development Deliverables
SharePoint Standards Online
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
ObjectivesPriorities Site Classification and Platform Classification Site Provisioning ProcessQuestionnaire User Expectations Agreement Roles and Responsibilities Support Agreement(s) Training and Communication Plans MySite Policies (Pictures)hellip
Support Deliverables
BEST PRACTICES CONFERENCE SHAREPOINT
User Lifecycle Policy Taxonomy Management Social Policies Content Standards Legal and Compliance Policy Search Management
Support Deliverables
SharePoint Standards Online
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
IS
Use them
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Governance Checklist
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
TechNet Community and More
BEST PRACTICES CONFERENCE SHAREPOINT
are
Use them
FRAMEWORKS
BEST PRACTICES CONFERENCE SHAREPOINT
ITIL Framework
BEST PRACTICES CONFERENCE SHAREPOINT
COBIT Framework
BEST PRACTICES CONFERENCE SHAREPOINT
Microsoft Operations Framework (MOF)
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
With Governance
BEST PRACTICES CONFERENCE SHAREPOINT
The OutcomeEveryone Achieves a Shared Understanding
of SharePoint Related Processes
BEST PRACTICES CONFERENCE SHAREPOINT
What to watch out forhellipNot just documents policies and
procedures It is an active and ongoing process
BEST PRACTICES CONFERENCE SHAREPOINT
Approaching and Supporting SharePoint
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
What is the best approach for SharePoint Implementations
ITERATIVE APPROACH
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Why Iterative SharePoint is a very large platform It takes time to understand SharePoint SharePoint is great for rapid prototyping
and for proof of concept work It ensures there is enough time to
review adjust and communicate
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Communication Planning
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Will act as a binding agreement (forces you to carry through)
Helps keep communication focused Helps prevent unwanted surprises
The Communication Plan
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Support Planning
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Donrsquot forget you arenrsquot superman
(Sorry Joe)
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Multiple Tiers for Escalation
Tactical Support Team
Help Desk
Site Administrators
End Users
Learning LibrariesOnlineHelp
(You canrsquot know everything)
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Measure SupportLearn and use data to be proactive
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Diversify Support resourcesmediums
Books and Manuals Online
MSDN
TechNet
Blogs
Cheat Sheets One on One Classroom Training
Forums
Help
Etc
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Useful digestible training sessions (less than an hour)
Workshops gt Presentations
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Avoid too much too fastKeep it simple
Itrsquos like learning to drive
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
IS
Use them
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Productivity Hub
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Support Tiphellip
RESPONDYou never want to give the IT busy
signal or support busy signal
BEST PRACTICES CONFERENCE SHAREPOINT
The OutcomeSharePoint is supported effectively
BEST PRACTICES CONFERENCE SHAREPOINT
What to watch out forhellipThe training and support can be
costly in time and resources
BEST PRACTICES CONFERENCE SHAREPOINT
Improved User Adoption
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
How do we get successful User Adoption
USERS MUST UNDERSTAND
THE VALUE
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Successful User Adoption Requireshellip
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Do a video like this onehellip
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
And Everyone in Joersquos Company uses Microsoft Officehellip
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
SharePoint is the Perfect Fit
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Map the needs of the organization to the right
technologyhellip
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Perform in depth product comparisons and evaluations
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Like this onehellip
Excerpt of Product Comparison written by Richard Harbridge courtesy of Concept Interactive
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
This is important as Microsoft alone has a quite a fewhellip
bull Dynamics AXbull Dynamics CRMbull Dynamics GPbull Dynamics NAVbull Dynamics POSbull Dynamics RMSbull Dynamics SL
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Foundation
Standard
Enterprise
Even SharePoint has multiple options
2007
2010
Online
On Site
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Itrsquos not just a feature to feature comparison
People
Process
Technology
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
So Joe does all that good research andhellip
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
SharePoint is a part of his overall Enterprise Technology Plan
BEST PRACTICES CONFERENCE SHAREPOINT
The Outcome
Within the overall enterprise technology plan SharePoint meets specific business
needs
BEST PRACTICES CONFERENCE SHAREPOINT
What to watch out forhellipWe have to define our needs carefully if
we want to pick the right technology
BEST PRACTICES CONFERENCE SHAREPOINT
Achieving Buy In and Setting Expectations
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Before we beginhellip
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Letrsquos Talk About Perceptions
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
People See Different Things
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Perceptions Impact Motivationbull Acceptancebull Curiositybull Hungerbull Familybull Honourbull Idealismbull Independencebull Order
bull Physical Activitybull Powerbull Attractivenessbull Savingbull Social Contactbull Statusbull Securitybull Vengeance
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Two Key Groups Must Buy In and Have The Right Expectations
IT Services Decision Makers
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
What is the most important thing to IT Services
COST OF OWNERSHIP
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
What are some ways we can convince IT Services
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
The Biggest Point to Share is
SharePoint eventually allows Business Users to develop and implement business solutions that use technology without ITrsquos involvement
The Reality
IT doesnrsquot want to learnsupport a new technology
SharePointrsquos integration is invaluable to IT
A unified application delivery platform like SharePoint can greatly reduce costs time and effort for new work
Cost of Ownership (IT)
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Information
Search
Collaboration
ManagementControl
Process
InformationInformationInformationInformation
Explain Information Overload
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Information
Search
Collaboration
Management
Control
ProcessForms Services
Business Intelligence
Personalization
Records Management
Information
Search
Collaboration
ManagementControl
Process
Explain Platform Benefits
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
What is the most important thing to Decision Makers
Add Value To Business
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
What are some ways we can convince Decision Makers
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Add Value (Decision Makers)The Biggest Point to Share is
SharePoint can help achieve business objectives by improving productivity reducing waste and improving visibility to help drive better decision making
The Reality
Business Objectives are often not specific enough to be achievable
It takes time and investment to reach the point all managers and executives want
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Prioritize and Plan
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Map Solutions to ObjectivesCentralize Knowledge and Resources
Enhance Collaboration
Automate and Improve Business Processes
Enhance Governance Model
Reduce Redundancy and Improve Efficiency
Adjust Site Structure and Taxonomy
Migrate File Shares
Create Dashboards
Implement Workflow Solutions
Configure Search Services
Branding
Direct Relationship Indirect Relationship
Objectives should be more specific ndash Example purposes only
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Whatrsquos the expectation we have to set
It Takes Time
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
SharePoint Solutions (Evolution)
Super Simplified
Business Intelligence
Driven
Business Process Driven
Collaboration Driven
Information Driven
Communication Collaboration Workflow Auditing
Reporting
Dashboards
BEST PRACTICES CONFERENCE SHAREPOINT
The Outcome
Joe has achieved momentum and buy in
BEST PRACTICES CONFERENCE SHAREPOINT
What to watch out forhellipJoe must carefully manage expectations
and maintain the momentum
BEST PRACTICES CONFERENCE SHAREPOINT
Determining and Supporting ROI
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
How do we get here
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Show expected cost and return over multiple time periods
Remember to lsquodiscountrsquo values to account for cost of capital impact and the fact $5 dollars today is worth less than $5 in the future
Evaluating With Discounted Cash Flow
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Evaluating with Real Options Analysis
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Evaluating with Monte Carlo Analysis
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
This is kind of boringhellip
There are different ways of calculating ROI
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
There are really only two ways of using ROI
1 For Prioritization
2 To Improve Return
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
The Simplest ROI Formula Ever
Estimated Value
Estimated Difficulty
Even I can do it
1 For Prioritization
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Examples I have a difficult requirement Itrsquos an 8 in difficulty (out of 10)
I have an easy requirement Itrsquos a 2 in difficulty (out of 10)
The expected value of the difficult requirement is 4 (out of 10)
The expected value of the easy requirement is 6 (out of 10)
Estimated ValueEstimated Difficulty
1 For Prioritization
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
ROI (traditionally) Measures Financial Impact
2 To Improve Return
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
ROI analysis often misses non-financial impactrsquo or lsquoincreased potentialrsquo
WebsiteIntranet Visitors
Increased Connections
User Complaints Improved Morale Improved Skills
Improved Know-How
Innovation
Better Reputation
Employment ApplicationsClick-throughs
Comments
Positive Word of Mouth
Negative Word of Mouth
Improved RelationshipsSTILL IMPORTANT
2 To Improve Return
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Example of Non-Financial Measurement
2 To Improve Return
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
IS
Use them
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
SharePoint Deployment Planning Services (SDPS)
httpswwwpartnersdpscomPagesToolsSupportaspx
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Rapid Economic Justification Guide
httpwwwmicrosoftcombusinessenterprisevaluemspx
MEASURE THE RIGHT
THING
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
What you donrsquot want
Donrsquot lose perspective
BEST PRACTICES CONFERENCE SHAREPOINT
The OutcomeJoe is measuring effort effectively to
better prioritize or to improve return on investment
BEST PRACTICES CONFERENCE SHAREPOINT
What to watch out forhellipFear of bad estimation leading to not
estimating at all Vaguely right is better than precisely wrong
BEST PRACTICES CONFERENCE SHAREPOINT
Implementing Successful Governance
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
What is Governance
GOVERNANCE IS REQUIRED
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Without effective governanceorganization performance and
capability are significantly reduced
What does that mean
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Without Governance
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
So how do we do it
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Teamwork is KeyThere are typically 5 teams for SharePoint Governance
Business Strategy TeamInitiativesTechnical Strategy TeamTactical Teams
Tactical Operations Team
Tactical Development Team
Tactical Support Team
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Alternative TeamsIf the organization or implementation is small enough you might only need to start with two and break them apart as you maturegrow
Tactical Team Operations
Development
Support
Strategy Team Business
Technical
Identify patternsPlan for patternsExecute patterns
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
I think I see a Pattern
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Executing Governance
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
No Single ldquoApproachrdquo
Projects
Tasks
Communities
Practices
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
AggregateReference Document or Site (Contains all SharePoint Info ndash Single Point of Reference)
ObjectivesPriorities (TechBusiness)
Governance Deliverables
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Utilized by Business Users to develop and implement business solutions that use technology without ITrsquos direct involvement
Our primary unified application delivery platform
Our primary workflowbusiness process automation platform
Our intranet and communication center for internal corporate communications
hellip
SharePoint will behellip
Our (external) web content management platform
Our primary document management platform
Our contact management platform
hellip
SharePoint will not behellip
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
ObjectivesPriorities Disaster Recovery Plan Storage and Quota Policies Monitoring Plans Maintenance Plans Service Level Agreements Security Policies Deployment Process Policies and Schedule
Operations Deliverables
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
ObjectivesPriorities Branding Guide SharePoint Designer Policy Workflow Policy Development Standards (Including OOTB vs Custom) Development Environment Policy Testing Requirements Deployment Process Policies and Schedule
Development Deliverables
SharePoint Standards Online
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
ObjectivesPriorities Site Classification and Platform Classification Site Provisioning ProcessQuestionnaire User Expectations Agreement Roles and Responsibilities Support Agreement(s) Training and Communication Plans MySite Policies (Pictures)hellip
Support Deliverables
BEST PRACTICES CONFERENCE SHAREPOINT
User Lifecycle Policy Taxonomy Management Social Policies Content Standards Legal and Compliance Policy Search Management
Support Deliverables
SharePoint Standards Online
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
IS
Use them
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Governance Checklist
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
TechNet Community and More
BEST PRACTICES CONFERENCE SHAREPOINT
are
Use them
FRAMEWORKS
BEST PRACTICES CONFERENCE SHAREPOINT
ITIL Framework
BEST PRACTICES CONFERENCE SHAREPOINT
COBIT Framework
BEST PRACTICES CONFERENCE SHAREPOINT
Microsoft Operations Framework (MOF)
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
With Governance
BEST PRACTICES CONFERENCE SHAREPOINT
The OutcomeEveryone Achieves a Shared Understanding
of SharePoint Related Processes
BEST PRACTICES CONFERENCE SHAREPOINT
What to watch out forhellipNot just documents policies and
procedures It is an active and ongoing process
BEST PRACTICES CONFERENCE SHAREPOINT
Approaching and Supporting SharePoint
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
What is the best approach for SharePoint Implementations
ITERATIVE APPROACH
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Why Iterative SharePoint is a very large platform It takes time to understand SharePoint SharePoint is great for rapid prototyping
and for proof of concept work It ensures there is enough time to
review adjust and communicate
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Communication Planning
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Will act as a binding agreement (forces you to carry through)
Helps keep communication focused Helps prevent unwanted surprises
The Communication Plan
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Support Planning
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Donrsquot forget you arenrsquot superman
(Sorry Joe)
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Multiple Tiers for Escalation
Tactical Support Team
Help Desk
Site Administrators
End Users
Learning LibrariesOnlineHelp
(You canrsquot know everything)
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Measure SupportLearn and use data to be proactive
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Diversify Support resourcesmediums
Books and Manuals Online
MSDN
TechNet
Blogs
Cheat Sheets One on One Classroom Training
Forums
Help
Etc
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Useful digestible training sessions (less than an hour)
Workshops gt Presentations
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Avoid too much too fastKeep it simple
Itrsquos like learning to drive
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
IS
Use them
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Productivity Hub
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Support Tiphellip
RESPONDYou never want to give the IT busy
signal or support busy signal
BEST PRACTICES CONFERENCE SHAREPOINT
The OutcomeSharePoint is supported effectively
BEST PRACTICES CONFERENCE SHAREPOINT
What to watch out forhellipThe training and support can be
costly in time and resources
BEST PRACTICES CONFERENCE SHAREPOINT
Improved User Adoption
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
How do we get successful User Adoption
USERS MUST UNDERSTAND
THE VALUE
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Successful User Adoption Requireshellip
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Do a video like this onehellip
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
SharePoint is the Perfect Fit
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Map the needs of the organization to the right
technologyhellip
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Perform in depth product comparisons and evaluations
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Like this onehellip
Excerpt of Product Comparison written by Richard Harbridge courtesy of Concept Interactive
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
This is important as Microsoft alone has a quite a fewhellip
bull Dynamics AXbull Dynamics CRMbull Dynamics GPbull Dynamics NAVbull Dynamics POSbull Dynamics RMSbull Dynamics SL
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Foundation
Standard
Enterprise
Even SharePoint has multiple options
2007
2010
Online
On Site
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Itrsquos not just a feature to feature comparison
People
Process
Technology
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
So Joe does all that good research andhellip
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
SharePoint is a part of his overall Enterprise Technology Plan
BEST PRACTICES CONFERENCE SHAREPOINT
The Outcome
Within the overall enterprise technology plan SharePoint meets specific business
needs
BEST PRACTICES CONFERENCE SHAREPOINT
What to watch out forhellipWe have to define our needs carefully if
we want to pick the right technology
BEST PRACTICES CONFERENCE SHAREPOINT
Achieving Buy In and Setting Expectations
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Before we beginhellip
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Letrsquos Talk About Perceptions
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
People See Different Things
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Perceptions Impact Motivationbull Acceptancebull Curiositybull Hungerbull Familybull Honourbull Idealismbull Independencebull Order
bull Physical Activitybull Powerbull Attractivenessbull Savingbull Social Contactbull Statusbull Securitybull Vengeance
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Two Key Groups Must Buy In and Have The Right Expectations
IT Services Decision Makers
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
What is the most important thing to IT Services
COST OF OWNERSHIP
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
What are some ways we can convince IT Services
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
The Biggest Point to Share is
SharePoint eventually allows Business Users to develop and implement business solutions that use technology without ITrsquos involvement
The Reality
IT doesnrsquot want to learnsupport a new technology
SharePointrsquos integration is invaluable to IT
A unified application delivery platform like SharePoint can greatly reduce costs time and effort for new work
Cost of Ownership (IT)
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Information
Search
Collaboration
ManagementControl
Process
InformationInformationInformationInformation
Explain Information Overload
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Information
Search
Collaboration
Management
Control
ProcessForms Services
Business Intelligence
Personalization
Records Management
Information
Search
Collaboration
ManagementControl
Process
Explain Platform Benefits
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
What is the most important thing to Decision Makers
Add Value To Business
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
What are some ways we can convince Decision Makers
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Add Value (Decision Makers)The Biggest Point to Share is
SharePoint can help achieve business objectives by improving productivity reducing waste and improving visibility to help drive better decision making
The Reality
Business Objectives are often not specific enough to be achievable
It takes time and investment to reach the point all managers and executives want
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Prioritize and Plan
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Map Solutions to ObjectivesCentralize Knowledge and Resources
Enhance Collaboration
Automate and Improve Business Processes
Enhance Governance Model
Reduce Redundancy and Improve Efficiency
Adjust Site Structure and Taxonomy
Migrate File Shares
Create Dashboards
Implement Workflow Solutions
Configure Search Services
Branding
Direct Relationship Indirect Relationship
Objectives should be more specific ndash Example purposes only
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Whatrsquos the expectation we have to set
It Takes Time
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
SharePoint Solutions (Evolution)
Super Simplified
Business Intelligence
Driven
Business Process Driven
Collaboration Driven
Information Driven
Communication Collaboration Workflow Auditing
Reporting
Dashboards
BEST PRACTICES CONFERENCE SHAREPOINT
The Outcome
Joe has achieved momentum and buy in
BEST PRACTICES CONFERENCE SHAREPOINT
What to watch out forhellipJoe must carefully manage expectations
and maintain the momentum
BEST PRACTICES CONFERENCE SHAREPOINT
Determining and Supporting ROI
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
How do we get here
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Show expected cost and return over multiple time periods
Remember to lsquodiscountrsquo values to account for cost of capital impact and the fact $5 dollars today is worth less than $5 in the future
Evaluating With Discounted Cash Flow
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Evaluating with Real Options Analysis
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Evaluating with Monte Carlo Analysis
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
This is kind of boringhellip
There are different ways of calculating ROI
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
There are really only two ways of using ROI
1 For Prioritization
2 To Improve Return
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
The Simplest ROI Formula Ever
Estimated Value
Estimated Difficulty
Even I can do it
1 For Prioritization
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Examples I have a difficult requirement Itrsquos an 8 in difficulty (out of 10)
I have an easy requirement Itrsquos a 2 in difficulty (out of 10)
The expected value of the difficult requirement is 4 (out of 10)
The expected value of the easy requirement is 6 (out of 10)
Estimated ValueEstimated Difficulty
1 For Prioritization
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
ROI (traditionally) Measures Financial Impact
2 To Improve Return
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
ROI analysis often misses non-financial impactrsquo or lsquoincreased potentialrsquo
WebsiteIntranet Visitors
Increased Connections
User Complaints Improved Morale Improved Skills
Improved Know-How
Innovation
Better Reputation
Employment ApplicationsClick-throughs
Comments
Positive Word of Mouth
Negative Word of Mouth
Improved RelationshipsSTILL IMPORTANT
2 To Improve Return
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Example of Non-Financial Measurement
2 To Improve Return
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
IS
Use them
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
SharePoint Deployment Planning Services (SDPS)
httpswwwpartnersdpscomPagesToolsSupportaspx
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Rapid Economic Justification Guide
httpwwwmicrosoftcombusinessenterprisevaluemspx
MEASURE THE RIGHT
THING
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
What you donrsquot want
Donrsquot lose perspective
BEST PRACTICES CONFERENCE SHAREPOINT
The OutcomeJoe is measuring effort effectively to
better prioritize or to improve return on investment
BEST PRACTICES CONFERENCE SHAREPOINT
What to watch out forhellipFear of bad estimation leading to not
estimating at all Vaguely right is better than precisely wrong
BEST PRACTICES CONFERENCE SHAREPOINT
Implementing Successful Governance
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
What is Governance
GOVERNANCE IS REQUIRED
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Without effective governanceorganization performance and
capability are significantly reduced
What does that mean
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Without Governance
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
So how do we do it
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Teamwork is KeyThere are typically 5 teams for SharePoint Governance
Business Strategy TeamInitiativesTechnical Strategy TeamTactical Teams
Tactical Operations Team
Tactical Development Team
Tactical Support Team
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Alternative TeamsIf the organization or implementation is small enough you might only need to start with two and break them apart as you maturegrow
Tactical Team Operations
Development
Support
Strategy Team Business
Technical
Identify patternsPlan for patternsExecute patterns
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
I think I see a Pattern
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Executing Governance
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
No Single ldquoApproachrdquo
Projects
Tasks
Communities
Practices
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
AggregateReference Document or Site (Contains all SharePoint Info ndash Single Point of Reference)
ObjectivesPriorities (TechBusiness)
Governance Deliverables
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Utilized by Business Users to develop and implement business solutions that use technology without ITrsquos direct involvement
Our primary unified application delivery platform
Our primary workflowbusiness process automation platform
Our intranet and communication center for internal corporate communications
hellip
SharePoint will behellip
Our (external) web content management platform
Our primary document management platform
Our contact management platform
hellip
SharePoint will not behellip
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
ObjectivesPriorities Disaster Recovery Plan Storage and Quota Policies Monitoring Plans Maintenance Plans Service Level Agreements Security Policies Deployment Process Policies and Schedule
Operations Deliverables
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
ObjectivesPriorities Branding Guide SharePoint Designer Policy Workflow Policy Development Standards (Including OOTB vs Custom) Development Environment Policy Testing Requirements Deployment Process Policies and Schedule
Development Deliverables
SharePoint Standards Online
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
ObjectivesPriorities Site Classification and Platform Classification Site Provisioning ProcessQuestionnaire User Expectations Agreement Roles and Responsibilities Support Agreement(s) Training and Communication Plans MySite Policies (Pictures)hellip
Support Deliverables
BEST PRACTICES CONFERENCE SHAREPOINT
User Lifecycle Policy Taxonomy Management Social Policies Content Standards Legal and Compliance Policy Search Management
Support Deliverables
SharePoint Standards Online
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
IS
Use them
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Governance Checklist
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
TechNet Community and More
BEST PRACTICES CONFERENCE SHAREPOINT
are
Use them
FRAMEWORKS
BEST PRACTICES CONFERENCE SHAREPOINT
ITIL Framework
BEST PRACTICES CONFERENCE SHAREPOINT
COBIT Framework
BEST PRACTICES CONFERENCE SHAREPOINT
Microsoft Operations Framework (MOF)
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
With Governance
BEST PRACTICES CONFERENCE SHAREPOINT
The OutcomeEveryone Achieves a Shared Understanding
of SharePoint Related Processes
BEST PRACTICES CONFERENCE SHAREPOINT
What to watch out forhellipNot just documents policies and
procedures It is an active and ongoing process
BEST PRACTICES CONFERENCE SHAREPOINT
Approaching and Supporting SharePoint
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
What is the best approach for SharePoint Implementations
ITERATIVE APPROACH
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Why Iterative SharePoint is a very large platform It takes time to understand SharePoint SharePoint is great for rapid prototyping
and for proof of concept work It ensures there is enough time to
review adjust and communicate
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Communication Planning
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Will act as a binding agreement (forces you to carry through)
Helps keep communication focused Helps prevent unwanted surprises
The Communication Plan
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Support Planning
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Donrsquot forget you arenrsquot superman
(Sorry Joe)
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Multiple Tiers for Escalation
Tactical Support Team
Help Desk
Site Administrators
End Users
Learning LibrariesOnlineHelp
(You canrsquot know everything)
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Measure SupportLearn and use data to be proactive
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Diversify Support resourcesmediums
Books and Manuals Online
MSDN
TechNet
Blogs
Cheat Sheets One on One Classroom Training
Forums
Help
Etc
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Useful digestible training sessions (less than an hour)
Workshops gt Presentations
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Avoid too much too fastKeep it simple
Itrsquos like learning to drive
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
IS
Use them
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Productivity Hub
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Support Tiphellip
RESPONDYou never want to give the IT busy
signal or support busy signal
BEST PRACTICES CONFERENCE SHAREPOINT
The OutcomeSharePoint is supported effectively
BEST PRACTICES CONFERENCE SHAREPOINT
What to watch out forhellipThe training and support can be
costly in time and resources
BEST PRACTICES CONFERENCE SHAREPOINT
Improved User Adoption
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
How do we get successful User Adoption
USERS MUST UNDERSTAND
THE VALUE
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Successful User Adoption Requireshellip
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Do a video like this onehellip
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Map the needs of the organization to the right
technologyhellip
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Perform in depth product comparisons and evaluations
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Like this onehellip
Excerpt of Product Comparison written by Richard Harbridge courtesy of Concept Interactive
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
This is important as Microsoft alone has a quite a fewhellip
bull Dynamics AXbull Dynamics CRMbull Dynamics GPbull Dynamics NAVbull Dynamics POSbull Dynamics RMSbull Dynamics SL
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Foundation
Standard
Enterprise
Even SharePoint has multiple options
2007
2010
Online
On Site
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Itrsquos not just a feature to feature comparison
People
Process
Technology
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
So Joe does all that good research andhellip
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
SharePoint is a part of his overall Enterprise Technology Plan
BEST PRACTICES CONFERENCE SHAREPOINT
The Outcome
Within the overall enterprise technology plan SharePoint meets specific business
needs
BEST PRACTICES CONFERENCE SHAREPOINT
What to watch out forhellipWe have to define our needs carefully if
we want to pick the right technology
BEST PRACTICES CONFERENCE SHAREPOINT
Achieving Buy In and Setting Expectations
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Before we beginhellip
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Letrsquos Talk About Perceptions
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
People See Different Things
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Perceptions Impact Motivationbull Acceptancebull Curiositybull Hungerbull Familybull Honourbull Idealismbull Independencebull Order
bull Physical Activitybull Powerbull Attractivenessbull Savingbull Social Contactbull Statusbull Securitybull Vengeance
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Two Key Groups Must Buy In and Have The Right Expectations
IT Services Decision Makers
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
What is the most important thing to IT Services
COST OF OWNERSHIP
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
What are some ways we can convince IT Services
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
The Biggest Point to Share is
SharePoint eventually allows Business Users to develop and implement business solutions that use technology without ITrsquos involvement
The Reality
IT doesnrsquot want to learnsupport a new technology
SharePointrsquos integration is invaluable to IT
A unified application delivery platform like SharePoint can greatly reduce costs time and effort for new work
Cost of Ownership (IT)
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Information
Search
Collaboration
ManagementControl
Process
InformationInformationInformationInformation
Explain Information Overload
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Information
Search
Collaboration
Management
Control
ProcessForms Services
Business Intelligence
Personalization
Records Management
Information
Search
Collaboration
ManagementControl
Process
Explain Platform Benefits
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
What is the most important thing to Decision Makers
Add Value To Business
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
What are some ways we can convince Decision Makers
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Add Value (Decision Makers)The Biggest Point to Share is
SharePoint can help achieve business objectives by improving productivity reducing waste and improving visibility to help drive better decision making
The Reality
Business Objectives are often not specific enough to be achievable
It takes time and investment to reach the point all managers and executives want
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Prioritize and Plan
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Map Solutions to ObjectivesCentralize Knowledge and Resources
Enhance Collaboration
Automate and Improve Business Processes
Enhance Governance Model
Reduce Redundancy and Improve Efficiency
Adjust Site Structure and Taxonomy
Migrate File Shares
Create Dashboards
Implement Workflow Solutions
Configure Search Services
Branding
Direct Relationship Indirect Relationship
Objectives should be more specific ndash Example purposes only
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Whatrsquos the expectation we have to set
It Takes Time
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
SharePoint Solutions (Evolution)
Super Simplified
Business Intelligence
Driven
Business Process Driven
Collaboration Driven
Information Driven
Communication Collaboration Workflow Auditing
Reporting
Dashboards
BEST PRACTICES CONFERENCE SHAREPOINT
The Outcome
Joe has achieved momentum and buy in
BEST PRACTICES CONFERENCE SHAREPOINT
What to watch out forhellipJoe must carefully manage expectations
and maintain the momentum
BEST PRACTICES CONFERENCE SHAREPOINT
Determining and Supporting ROI
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
How do we get here
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Show expected cost and return over multiple time periods
Remember to lsquodiscountrsquo values to account for cost of capital impact and the fact $5 dollars today is worth less than $5 in the future
Evaluating With Discounted Cash Flow
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Evaluating with Real Options Analysis
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Evaluating with Monte Carlo Analysis
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
This is kind of boringhellip
There are different ways of calculating ROI
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
There are really only two ways of using ROI
1 For Prioritization
2 To Improve Return
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
The Simplest ROI Formula Ever
Estimated Value
Estimated Difficulty
Even I can do it
1 For Prioritization
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Examples I have a difficult requirement Itrsquos an 8 in difficulty (out of 10)
I have an easy requirement Itrsquos a 2 in difficulty (out of 10)
The expected value of the difficult requirement is 4 (out of 10)
The expected value of the easy requirement is 6 (out of 10)
Estimated ValueEstimated Difficulty
1 For Prioritization
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
ROI (traditionally) Measures Financial Impact
2 To Improve Return
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
ROI analysis often misses non-financial impactrsquo or lsquoincreased potentialrsquo
WebsiteIntranet Visitors
Increased Connections
User Complaints Improved Morale Improved Skills
Improved Know-How
Innovation
Better Reputation
Employment ApplicationsClick-throughs
Comments
Positive Word of Mouth
Negative Word of Mouth
Improved RelationshipsSTILL IMPORTANT
2 To Improve Return
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Example of Non-Financial Measurement
2 To Improve Return
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
IS
Use them
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
SharePoint Deployment Planning Services (SDPS)
httpswwwpartnersdpscomPagesToolsSupportaspx
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Rapid Economic Justification Guide
httpwwwmicrosoftcombusinessenterprisevaluemspx
MEASURE THE RIGHT
THING
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
What you donrsquot want
Donrsquot lose perspective
BEST PRACTICES CONFERENCE SHAREPOINT
The OutcomeJoe is measuring effort effectively to
better prioritize or to improve return on investment
BEST PRACTICES CONFERENCE SHAREPOINT
What to watch out forhellipFear of bad estimation leading to not
estimating at all Vaguely right is better than precisely wrong
BEST PRACTICES CONFERENCE SHAREPOINT
Implementing Successful Governance
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
What is Governance
GOVERNANCE IS REQUIRED
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Without effective governanceorganization performance and
capability are significantly reduced
What does that mean
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Without Governance
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
So how do we do it
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Teamwork is KeyThere are typically 5 teams for SharePoint Governance
Business Strategy TeamInitiativesTechnical Strategy TeamTactical Teams
Tactical Operations Team
Tactical Development Team
Tactical Support Team
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Alternative TeamsIf the organization or implementation is small enough you might only need to start with two and break them apart as you maturegrow
Tactical Team Operations
Development
Support
Strategy Team Business
Technical
Identify patternsPlan for patternsExecute patterns
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
I think I see a Pattern
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Executing Governance
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
No Single ldquoApproachrdquo
Projects
Tasks
Communities
Practices
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
AggregateReference Document or Site (Contains all SharePoint Info ndash Single Point of Reference)
ObjectivesPriorities (TechBusiness)
Governance Deliverables
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Utilized by Business Users to develop and implement business solutions that use technology without ITrsquos direct involvement
Our primary unified application delivery platform
Our primary workflowbusiness process automation platform
Our intranet and communication center for internal corporate communications
hellip
SharePoint will behellip
Our (external) web content management platform
Our primary document management platform
Our contact management platform
hellip
SharePoint will not behellip
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
ObjectivesPriorities Disaster Recovery Plan Storage and Quota Policies Monitoring Plans Maintenance Plans Service Level Agreements Security Policies Deployment Process Policies and Schedule
Operations Deliverables
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
ObjectivesPriorities Branding Guide SharePoint Designer Policy Workflow Policy Development Standards (Including OOTB vs Custom) Development Environment Policy Testing Requirements Deployment Process Policies and Schedule
Development Deliverables
SharePoint Standards Online
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
ObjectivesPriorities Site Classification and Platform Classification Site Provisioning ProcessQuestionnaire User Expectations Agreement Roles and Responsibilities Support Agreement(s) Training and Communication Plans MySite Policies (Pictures)hellip
Support Deliverables
BEST PRACTICES CONFERENCE SHAREPOINT
User Lifecycle Policy Taxonomy Management Social Policies Content Standards Legal and Compliance Policy Search Management
Support Deliverables
SharePoint Standards Online
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
IS
Use them
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Governance Checklist
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
TechNet Community and More
BEST PRACTICES CONFERENCE SHAREPOINT
are
Use them
FRAMEWORKS
BEST PRACTICES CONFERENCE SHAREPOINT
ITIL Framework
BEST PRACTICES CONFERENCE SHAREPOINT
COBIT Framework
BEST PRACTICES CONFERENCE SHAREPOINT
Microsoft Operations Framework (MOF)
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
With Governance
BEST PRACTICES CONFERENCE SHAREPOINT
The OutcomeEveryone Achieves a Shared Understanding
of SharePoint Related Processes
BEST PRACTICES CONFERENCE SHAREPOINT
What to watch out forhellipNot just documents policies and
procedures It is an active and ongoing process
BEST PRACTICES CONFERENCE SHAREPOINT
Approaching and Supporting SharePoint
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
What is the best approach for SharePoint Implementations
ITERATIVE APPROACH
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Why Iterative SharePoint is a very large platform It takes time to understand SharePoint SharePoint is great for rapid prototyping
and for proof of concept work It ensures there is enough time to
review adjust and communicate
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Communication Planning
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Will act as a binding agreement (forces you to carry through)
Helps keep communication focused Helps prevent unwanted surprises
The Communication Plan
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Support Planning
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Donrsquot forget you arenrsquot superman
(Sorry Joe)
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Multiple Tiers for Escalation
Tactical Support Team
Help Desk
Site Administrators
End Users
Learning LibrariesOnlineHelp
(You canrsquot know everything)
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Measure SupportLearn and use data to be proactive
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Diversify Support resourcesmediums
Books and Manuals Online
MSDN
TechNet
Blogs
Cheat Sheets One on One Classroom Training
Forums
Help
Etc
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Useful digestible training sessions (less than an hour)
Workshops gt Presentations
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Avoid too much too fastKeep it simple
Itrsquos like learning to drive
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
IS
Use them
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Productivity Hub
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Support Tiphellip
RESPONDYou never want to give the IT busy
signal or support busy signal
BEST PRACTICES CONFERENCE SHAREPOINT
The OutcomeSharePoint is supported effectively
BEST PRACTICES CONFERENCE SHAREPOINT
What to watch out forhellipThe training and support can be
costly in time and resources
BEST PRACTICES CONFERENCE SHAREPOINT
Improved User Adoption
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
How do we get successful User Adoption
USERS MUST UNDERSTAND
THE VALUE
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Successful User Adoption Requireshellip
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Do a video like this onehellip
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Map the needs of the organization to the right
technologyhellip
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Perform in depth product comparisons and evaluations
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Like this onehellip
Excerpt of Product Comparison written by Richard Harbridge courtesy of Concept Interactive
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
This is important as Microsoft alone has a quite a fewhellip
bull Dynamics AXbull Dynamics CRMbull Dynamics GPbull Dynamics NAVbull Dynamics POSbull Dynamics RMSbull Dynamics SL
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Foundation
Standard
Enterprise
Even SharePoint has multiple options
2007
2010
Online
On Site
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Itrsquos not just a feature to feature comparison
People
Process
Technology
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
So Joe does all that good research andhellip
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
SharePoint is a part of his overall Enterprise Technology Plan
BEST PRACTICES CONFERENCE SHAREPOINT
The Outcome
Within the overall enterprise technology plan SharePoint meets specific business
needs
BEST PRACTICES CONFERENCE SHAREPOINT
What to watch out forhellipWe have to define our needs carefully if
we want to pick the right technology
BEST PRACTICES CONFERENCE SHAREPOINT
Achieving Buy In and Setting Expectations
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Before we beginhellip
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Letrsquos Talk About Perceptions
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
People See Different Things
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Perceptions Impact Motivationbull Acceptancebull Curiositybull Hungerbull Familybull Honourbull Idealismbull Independencebull Order
bull Physical Activitybull Powerbull Attractivenessbull Savingbull Social Contactbull Statusbull Securitybull Vengeance
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Two Key Groups Must Buy In and Have The Right Expectations
IT Services Decision Makers
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
What is the most important thing to IT Services
COST OF OWNERSHIP
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
What are some ways we can convince IT Services
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
The Biggest Point to Share is
SharePoint eventually allows Business Users to develop and implement business solutions that use technology without ITrsquos involvement
The Reality
IT doesnrsquot want to learnsupport a new technology
SharePointrsquos integration is invaluable to IT
A unified application delivery platform like SharePoint can greatly reduce costs time and effort for new work
Cost of Ownership (IT)
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Information
Search
Collaboration
ManagementControl
Process
InformationInformationInformationInformation
Explain Information Overload
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Information
Search
Collaboration
Management
Control
ProcessForms Services
Business Intelligence
Personalization
Records Management
Information
Search
Collaboration
ManagementControl
Process
Explain Platform Benefits
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
What is the most important thing to Decision Makers
Add Value To Business
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
What are some ways we can convince Decision Makers
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Add Value (Decision Makers)The Biggest Point to Share is
SharePoint can help achieve business objectives by improving productivity reducing waste and improving visibility to help drive better decision making
The Reality
Business Objectives are often not specific enough to be achievable
It takes time and investment to reach the point all managers and executives want
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Prioritize and Plan
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Map Solutions to ObjectivesCentralize Knowledge and Resources
Enhance Collaboration
Automate and Improve Business Processes
Enhance Governance Model
Reduce Redundancy and Improve Efficiency
Adjust Site Structure and Taxonomy
Migrate File Shares
Create Dashboards
Implement Workflow Solutions
Configure Search Services
Branding
Direct Relationship Indirect Relationship
Objectives should be more specific ndash Example purposes only
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Whatrsquos the expectation we have to set
It Takes Time
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
SharePoint Solutions (Evolution)
Super Simplified
Business Intelligence
Driven
Business Process Driven
Collaboration Driven
Information Driven
Communication Collaboration Workflow Auditing
Reporting
Dashboards
BEST PRACTICES CONFERENCE SHAREPOINT
The Outcome
Joe has achieved momentum and buy in
BEST PRACTICES CONFERENCE SHAREPOINT
What to watch out forhellipJoe must carefully manage expectations
and maintain the momentum
BEST PRACTICES CONFERENCE SHAREPOINT
Determining and Supporting ROI
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
How do we get here
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Show expected cost and return over multiple time periods
Remember to lsquodiscountrsquo values to account for cost of capital impact and the fact $5 dollars today is worth less than $5 in the future
Evaluating With Discounted Cash Flow
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Evaluating with Real Options Analysis
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Evaluating with Monte Carlo Analysis
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
This is kind of boringhellip
There are different ways of calculating ROI
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
There are really only two ways of using ROI
1 For Prioritization
2 To Improve Return
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
The Simplest ROI Formula Ever
Estimated Value
Estimated Difficulty
Even I can do it
1 For Prioritization
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Examples I have a difficult requirement Itrsquos an 8 in difficulty (out of 10)
I have an easy requirement Itrsquos a 2 in difficulty (out of 10)
The expected value of the difficult requirement is 4 (out of 10)
The expected value of the easy requirement is 6 (out of 10)
Estimated ValueEstimated Difficulty
1 For Prioritization
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
ROI (traditionally) Measures Financial Impact
2 To Improve Return
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
ROI analysis often misses non-financial impactrsquo or lsquoincreased potentialrsquo
WebsiteIntranet Visitors
Increased Connections
User Complaints Improved Morale Improved Skills
Improved Know-How
Innovation
Better Reputation
Employment ApplicationsClick-throughs
Comments
Positive Word of Mouth
Negative Word of Mouth
Improved RelationshipsSTILL IMPORTANT
2 To Improve Return
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Example of Non-Financial Measurement
2 To Improve Return
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
IS
Use them
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
SharePoint Deployment Planning Services (SDPS)
httpswwwpartnersdpscomPagesToolsSupportaspx
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Rapid Economic Justification Guide
httpwwwmicrosoftcombusinessenterprisevaluemspx
MEASURE THE RIGHT
THING
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
What you donrsquot want
Donrsquot lose perspective
BEST PRACTICES CONFERENCE SHAREPOINT
The OutcomeJoe is measuring effort effectively to
better prioritize or to improve return on investment
BEST PRACTICES CONFERENCE SHAREPOINT
What to watch out forhellipFear of bad estimation leading to not
estimating at all Vaguely right is better than precisely wrong
BEST PRACTICES CONFERENCE SHAREPOINT
Implementing Successful Governance
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
What is Governance
GOVERNANCE IS REQUIRED
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Without effective governanceorganization performance and
capability are significantly reduced
What does that mean
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Without Governance
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
So how do we do it
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Teamwork is KeyThere are typically 5 teams for SharePoint Governance
Business Strategy TeamInitiativesTechnical Strategy TeamTactical Teams
Tactical Operations Team
Tactical Development Team
Tactical Support Team
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Alternative TeamsIf the organization or implementation is small enough you might only need to start with two and break them apart as you maturegrow
Tactical Team Operations
Development
Support
Strategy Team Business
Technical
Identify patternsPlan for patternsExecute patterns
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
I think I see a Pattern
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Executing Governance
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
No Single ldquoApproachrdquo
Projects
Tasks
Communities
Practices
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
AggregateReference Document or Site (Contains all SharePoint Info ndash Single Point of Reference)
ObjectivesPriorities (TechBusiness)
Governance Deliverables
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Utilized by Business Users to develop and implement business solutions that use technology without ITrsquos direct involvement
Our primary unified application delivery platform
Our primary workflowbusiness process automation platform
Our intranet and communication center for internal corporate communications
hellip
SharePoint will behellip
Our (external) web content management platform
Our primary document management platform
Our contact management platform
hellip
SharePoint will not behellip
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
ObjectivesPriorities Disaster Recovery Plan Storage and Quota Policies Monitoring Plans Maintenance Plans Service Level Agreements Security Policies Deployment Process Policies and Schedule
Operations Deliverables
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
ObjectivesPriorities Branding Guide SharePoint Designer Policy Workflow Policy Development Standards (Including OOTB vs Custom) Development Environment Policy Testing Requirements Deployment Process Policies and Schedule
Development Deliverables
SharePoint Standards Online
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
ObjectivesPriorities Site Classification and Platform Classification Site Provisioning ProcessQuestionnaire User Expectations Agreement Roles and Responsibilities Support Agreement(s) Training and Communication Plans MySite Policies (Pictures)hellip
Support Deliverables
BEST PRACTICES CONFERENCE SHAREPOINT
User Lifecycle Policy Taxonomy Management Social Policies Content Standards Legal and Compliance Policy Search Management
Support Deliverables
SharePoint Standards Online
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
IS
Use them
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Governance Checklist
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
TechNet Community and More
BEST PRACTICES CONFERENCE SHAREPOINT
are
Use them
FRAMEWORKS
BEST PRACTICES CONFERENCE SHAREPOINT
ITIL Framework
BEST PRACTICES CONFERENCE SHAREPOINT
COBIT Framework
BEST PRACTICES CONFERENCE SHAREPOINT
Microsoft Operations Framework (MOF)
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
With Governance
BEST PRACTICES CONFERENCE SHAREPOINT
The OutcomeEveryone Achieves a Shared Understanding
of SharePoint Related Processes
BEST PRACTICES CONFERENCE SHAREPOINT
What to watch out forhellipNot just documents policies and
procedures It is an active and ongoing process
BEST PRACTICES CONFERENCE SHAREPOINT
Approaching and Supporting SharePoint
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
What is the best approach for SharePoint Implementations
ITERATIVE APPROACH
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Why Iterative SharePoint is a very large platform It takes time to understand SharePoint SharePoint is great for rapid prototyping
and for proof of concept work It ensures there is enough time to
review adjust and communicate
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Communication Planning
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Will act as a binding agreement (forces you to carry through)
Helps keep communication focused Helps prevent unwanted surprises
The Communication Plan
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Support Planning
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Donrsquot forget you arenrsquot superman
(Sorry Joe)
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Multiple Tiers for Escalation
Tactical Support Team
Help Desk
Site Administrators
End Users
Learning LibrariesOnlineHelp
(You canrsquot know everything)
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Measure SupportLearn and use data to be proactive
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Diversify Support resourcesmediums
Books and Manuals Online
MSDN
TechNet
Blogs
Cheat Sheets One on One Classroom Training
Forums
Help
Etc
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Useful digestible training sessions (less than an hour)
Workshops gt Presentations
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Avoid too much too fastKeep it simple
Itrsquos like learning to drive
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
IS
Use them
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Productivity Hub
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Support Tiphellip
RESPONDYou never want to give the IT busy
signal or support busy signal
BEST PRACTICES CONFERENCE SHAREPOINT
The OutcomeSharePoint is supported effectively
BEST PRACTICES CONFERENCE SHAREPOINT
What to watch out forhellipThe training and support can be
costly in time and resources
BEST PRACTICES CONFERENCE SHAREPOINT
Improved User Adoption
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
How do we get successful User Adoption
USERS MUST UNDERSTAND
THE VALUE
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Successful User Adoption Requireshellip
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Do a video like this onehellip
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Perform in depth product comparisons and evaluations
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Like this onehellip
Excerpt of Product Comparison written by Richard Harbridge courtesy of Concept Interactive
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
This is important as Microsoft alone has a quite a fewhellip
bull Dynamics AXbull Dynamics CRMbull Dynamics GPbull Dynamics NAVbull Dynamics POSbull Dynamics RMSbull Dynamics SL
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Foundation
Standard
Enterprise
Even SharePoint has multiple options
2007
2010
Online
On Site
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Itrsquos not just a feature to feature comparison
People
Process
Technology
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
So Joe does all that good research andhellip
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
SharePoint is a part of his overall Enterprise Technology Plan
BEST PRACTICES CONFERENCE SHAREPOINT
The Outcome
Within the overall enterprise technology plan SharePoint meets specific business
needs
BEST PRACTICES CONFERENCE SHAREPOINT
What to watch out forhellipWe have to define our needs carefully if
we want to pick the right technology
BEST PRACTICES CONFERENCE SHAREPOINT
Achieving Buy In and Setting Expectations
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Before we beginhellip
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Letrsquos Talk About Perceptions
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
People See Different Things
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Perceptions Impact Motivationbull Acceptancebull Curiositybull Hungerbull Familybull Honourbull Idealismbull Independencebull Order
bull Physical Activitybull Powerbull Attractivenessbull Savingbull Social Contactbull Statusbull Securitybull Vengeance
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Two Key Groups Must Buy In and Have The Right Expectations
IT Services Decision Makers
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
What is the most important thing to IT Services
COST OF OWNERSHIP
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
What are some ways we can convince IT Services
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
The Biggest Point to Share is
SharePoint eventually allows Business Users to develop and implement business solutions that use technology without ITrsquos involvement
The Reality
IT doesnrsquot want to learnsupport a new technology
SharePointrsquos integration is invaluable to IT
A unified application delivery platform like SharePoint can greatly reduce costs time and effort for new work
Cost of Ownership (IT)
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Information
Search
Collaboration
ManagementControl
Process
InformationInformationInformationInformation
Explain Information Overload
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Information
Search
Collaboration
Management
Control
ProcessForms Services
Business Intelligence
Personalization
Records Management
Information
Search
Collaboration
ManagementControl
Process
Explain Platform Benefits
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
What is the most important thing to Decision Makers
Add Value To Business
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
What are some ways we can convince Decision Makers
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Add Value (Decision Makers)The Biggest Point to Share is
SharePoint can help achieve business objectives by improving productivity reducing waste and improving visibility to help drive better decision making
The Reality
Business Objectives are often not specific enough to be achievable
It takes time and investment to reach the point all managers and executives want
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Prioritize and Plan
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Map Solutions to ObjectivesCentralize Knowledge and Resources
Enhance Collaboration
Automate and Improve Business Processes
Enhance Governance Model
Reduce Redundancy and Improve Efficiency
Adjust Site Structure and Taxonomy
Migrate File Shares
Create Dashboards
Implement Workflow Solutions
Configure Search Services
Branding
Direct Relationship Indirect Relationship
Objectives should be more specific ndash Example purposes only
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Whatrsquos the expectation we have to set
It Takes Time
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
SharePoint Solutions (Evolution)
Super Simplified
Business Intelligence
Driven
Business Process Driven
Collaboration Driven
Information Driven
Communication Collaboration Workflow Auditing
Reporting
Dashboards
BEST PRACTICES CONFERENCE SHAREPOINT
The Outcome
Joe has achieved momentum and buy in
BEST PRACTICES CONFERENCE SHAREPOINT
What to watch out forhellipJoe must carefully manage expectations
and maintain the momentum
BEST PRACTICES CONFERENCE SHAREPOINT
Determining and Supporting ROI
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
How do we get here
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Show expected cost and return over multiple time periods
Remember to lsquodiscountrsquo values to account for cost of capital impact and the fact $5 dollars today is worth less than $5 in the future
Evaluating With Discounted Cash Flow
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Evaluating with Real Options Analysis
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Evaluating with Monte Carlo Analysis
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
This is kind of boringhellip
There are different ways of calculating ROI
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
There are really only two ways of using ROI
1 For Prioritization
2 To Improve Return
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
The Simplest ROI Formula Ever
Estimated Value
Estimated Difficulty
Even I can do it
1 For Prioritization
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Examples I have a difficult requirement Itrsquos an 8 in difficulty (out of 10)
I have an easy requirement Itrsquos a 2 in difficulty (out of 10)
The expected value of the difficult requirement is 4 (out of 10)
The expected value of the easy requirement is 6 (out of 10)
Estimated ValueEstimated Difficulty
1 For Prioritization
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
ROI (traditionally) Measures Financial Impact
2 To Improve Return
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
ROI analysis often misses non-financial impactrsquo or lsquoincreased potentialrsquo
WebsiteIntranet Visitors
Increased Connections
User Complaints Improved Morale Improved Skills
Improved Know-How
Innovation
Better Reputation
Employment ApplicationsClick-throughs
Comments
Positive Word of Mouth
Negative Word of Mouth
Improved RelationshipsSTILL IMPORTANT
2 To Improve Return
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Example of Non-Financial Measurement
2 To Improve Return
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
IS
Use them
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
SharePoint Deployment Planning Services (SDPS)
httpswwwpartnersdpscomPagesToolsSupportaspx
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Rapid Economic Justification Guide
httpwwwmicrosoftcombusinessenterprisevaluemspx
MEASURE THE RIGHT
THING
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
What you donrsquot want
Donrsquot lose perspective
BEST PRACTICES CONFERENCE SHAREPOINT
The OutcomeJoe is measuring effort effectively to
better prioritize or to improve return on investment
BEST PRACTICES CONFERENCE SHAREPOINT
What to watch out forhellipFear of bad estimation leading to not
estimating at all Vaguely right is better than precisely wrong
BEST PRACTICES CONFERENCE SHAREPOINT
Implementing Successful Governance
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
What is Governance
GOVERNANCE IS REQUIRED
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Without effective governanceorganization performance and
capability are significantly reduced
What does that mean
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Without Governance
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
So how do we do it
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Teamwork is KeyThere are typically 5 teams for SharePoint Governance
Business Strategy TeamInitiativesTechnical Strategy TeamTactical Teams
Tactical Operations Team
Tactical Development Team
Tactical Support Team
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Alternative TeamsIf the organization or implementation is small enough you might only need to start with two and break them apart as you maturegrow
Tactical Team Operations
Development
Support
Strategy Team Business
Technical
Identify patternsPlan for patternsExecute patterns
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
I think I see a Pattern
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Executing Governance
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
No Single ldquoApproachrdquo
Projects
Tasks
Communities
Practices
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
AggregateReference Document or Site (Contains all SharePoint Info ndash Single Point of Reference)
ObjectivesPriorities (TechBusiness)
Governance Deliverables
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Utilized by Business Users to develop and implement business solutions that use technology without ITrsquos direct involvement
Our primary unified application delivery platform
Our primary workflowbusiness process automation platform
Our intranet and communication center for internal corporate communications
hellip
SharePoint will behellip
Our (external) web content management platform
Our primary document management platform
Our contact management platform
hellip
SharePoint will not behellip
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
ObjectivesPriorities Disaster Recovery Plan Storage and Quota Policies Monitoring Plans Maintenance Plans Service Level Agreements Security Policies Deployment Process Policies and Schedule
Operations Deliverables
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
ObjectivesPriorities Branding Guide SharePoint Designer Policy Workflow Policy Development Standards (Including OOTB vs Custom) Development Environment Policy Testing Requirements Deployment Process Policies and Schedule
Development Deliverables
SharePoint Standards Online
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
ObjectivesPriorities Site Classification and Platform Classification Site Provisioning ProcessQuestionnaire User Expectations Agreement Roles and Responsibilities Support Agreement(s) Training and Communication Plans MySite Policies (Pictures)hellip
Support Deliverables
BEST PRACTICES CONFERENCE SHAREPOINT
User Lifecycle Policy Taxonomy Management Social Policies Content Standards Legal and Compliance Policy Search Management
Support Deliverables
SharePoint Standards Online
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
IS
Use them
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Governance Checklist
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
TechNet Community and More
BEST PRACTICES CONFERENCE SHAREPOINT
are
Use them
FRAMEWORKS
BEST PRACTICES CONFERENCE SHAREPOINT
ITIL Framework
BEST PRACTICES CONFERENCE SHAREPOINT
COBIT Framework
BEST PRACTICES CONFERENCE SHAREPOINT
Microsoft Operations Framework (MOF)
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
With Governance
BEST PRACTICES CONFERENCE SHAREPOINT
The OutcomeEveryone Achieves a Shared Understanding
of SharePoint Related Processes
BEST PRACTICES CONFERENCE SHAREPOINT
What to watch out forhellipNot just documents policies and
procedures It is an active and ongoing process
BEST PRACTICES CONFERENCE SHAREPOINT
Approaching and Supporting SharePoint
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
What is the best approach for SharePoint Implementations
ITERATIVE APPROACH
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Why Iterative SharePoint is a very large platform It takes time to understand SharePoint SharePoint is great for rapid prototyping
and for proof of concept work It ensures there is enough time to
review adjust and communicate
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Communication Planning
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Will act as a binding agreement (forces you to carry through)
Helps keep communication focused Helps prevent unwanted surprises
The Communication Plan
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Support Planning
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Donrsquot forget you arenrsquot superman
(Sorry Joe)
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Multiple Tiers for Escalation
Tactical Support Team
Help Desk
Site Administrators
End Users
Learning LibrariesOnlineHelp
(You canrsquot know everything)
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Measure SupportLearn and use data to be proactive
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Diversify Support resourcesmediums
Books and Manuals Online
MSDN
TechNet
Blogs
Cheat Sheets One on One Classroom Training
Forums
Help
Etc
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Useful digestible training sessions (less than an hour)
Workshops gt Presentations
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Avoid too much too fastKeep it simple
Itrsquos like learning to drive
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
IS
Use them
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Productivity Hub
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Support Tiphellip
RESPONDYou never want to give the IT busy
signal or support busy signal
BEST PRACTICES CONFERENCE SHAREPOINT
The OutcomeSharePoint is supported effectively
BEST PRACTICES CONFERENCE SHAREPOINT
What to watch out forhellipThe training and support can be
costly in time and resources
BEST PRACTICES CONFERENCE SHAREPOINT
Improved User Adoption
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
How do we get successful User Adoption
USERS MUST UNDERSTAND
THE VALUE
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Successful User Adoption Requireshellip
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Do a video like this onehellip
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Like this onehellip
Excerpt of Product Comparison written by Richard Harbridge courtesy of Concept Interactive
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
This is important as Microsoft alone has a quite a fewhellip
bull Dynamics AXbull Dynamics CRMbull Dynamics GPbull Dynamics NAVbull Dynamics POSbull Dynamics RMSbull Dynamics SL
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Foundation
Standard
Enterprise
Even SharePoint has multiple options
2007
2010
Online
On Site
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Itrsquos not just a feature to feature comparison
People
Process
Technology
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
So Joe does all that good research andhellip
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
SharePoint is a part of his overall Enterprise Technology Plan
BEST PRACTICES CONFERENCE SHAREPOINT
The Outcome
Within the overall enterprise technology plan SharePoint meets specific business
needs
BEST PRACTICES CONFERENCE SHAREPOINT
What to watch out forhellipWe have to define our needs carefully if
we want to pick the right technology
BEST PRACTICES CONFERENCE SHAREPOINT
Achieving Buy In and Setting Expectations
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Before we beginhellip
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Letrsquos Talk About Perceptions
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
People See Different Things
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Perceptions Impact Motivationbull Acceptancebull Curiositybull Hungerbull Familybull Honourbull Idealismbull Independencebull Order
bull Physical Activitybull Powerbull Attractivenessbull Savingbull Social Contactbull Statusbull Securitybull Vengeance
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Two Key Groups Must Buy In and Have The Right Expectations
IT Services Decision Makers
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
What is the most important thing to IT Services
COST OF OWNERSHIP
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
What are some ways we can convince IT Services
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
The Biggest Point to Share is
SharePoint eventually allows Business Users to develop and implement business solutions that use technology without ITrsquos involvement
The Reality
IT doesnrsquot want to learnsupport a new technology
SharePointrsquos integration is invaluable to IT
A unified application delivery platform like SharePoint can greatly reduce costs time and effort for new work
Cost of Ownership (IT)
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Information
Search
Collaboration
ManagementControl
Process
InformationInformationInformationInformation
Explain Information Overload
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Information
Search
Collaboration
Management
Control
ProcessForms Services
Business Intelligence
Personalization
Records Management
Information
Search
Collaboration
ManagementControl
Process
Explain Platform Benefits
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
What is the most important thing to Decision Makers
Add Value To Business
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
What are some ways we can convince Decision Makers
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Add Value (Decision Makers)The Biggest Point to Share is
SharePoint can help achieve business objectives by improving productivity reducing waste and improving visibility to help drive better decision making
The Reality
Business Objectives are often not specific enough to be achievable
It takes time and investment to reach the point all managers and executives want
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Prioritize and Plan
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Map Solutions to ObjectivesCentralize Knowledge and Resources
Enhance Collaboration
Automate and Improve Business Processes
Enhance Governance Model
Reduce Redundancy and Improve Efficiency
Adjust Site Structure and Taxonomy
Migrate File Shares
Create Dashboards
Implement Workflow Solutions
Configure Search Services
Branding
Direct Relationship Indirect Relationship
Objectives should be more specific ndash Example purposes only
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Whatrsquos the expectation we have to set
It Takes Time
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
SharePoint Solutions (Evolution)
Super Simplified
Business Intelligence
Driven
Business Process Driven
Collaboration Driven
Information Driven
Communication Collaboration Workflow Auditing
Reporting
Dashboards
BEST PRACTICES CONFERENCE SHAREPOINT
The Outcome
Joe has achieved momentum and buy in
BEST PRACTICES CONFERENCE SHAREPOINT
What to watch out forhellipJoe must carefully manage expectations
and maintain the momentum
BEST PRACTICES CONFERENCE SHAREPOINT
Determining and Supporting ROI
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
How do we get here
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Show expected cost and return over multiple time periods
Remember to lsquodiscountrsquo values to account for cost of capital impact and the fact $5 dollars today is worth less than $5 in the future
Evaluating With Discounted Cash Flow
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Evaluating with Real Options Analysis
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Evaluating with Monte Carlo Analysis
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
This is kind of boringhellip
There are different ways of calculating ROI
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
There are really only two ways of using ROI
1 For Prioritization
2 To Improve Return
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
The Simplest ROI Formula Ever
Estimated Value
Estimated Difficulty
Even I can do it
1 For Prioritization
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Examples I have a difficult requirement Itrsquos an 8 in difficulty (out of 10)
I have an easy requirement Itrsquos a 2 in difficulty (out of 10)
The expected value of the difficult requirement is 4 (out of 10)
The expected value of the easy requirement is 6 (out of 10)
Estimated ValueEstimated Difficulty
1 For Prioritization
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
ROI (traditionally) Measures Financial Impact
2 To Improve Return
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
ROI analysis often misses non-financial impactrsquo or lsquoincreased potentialrsquo
WebsiteIntranet Visitors
Increased Connections
User Complaints Improved Morale Improved Skills
Improved Know-How
Innovation
Better Reputation
Employment ApplicationsClick-throughs
Comments
Positive Word of Mouth
Negative Word of Mouth
Improved RelationshipsSTILL IMPORTANT
2 To Improve Return
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Example of Non-Financial Measurement
2 To Improve Return
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
IS
Use them
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
SharePoint Deployment Planning Services (SDPS)
httpswwwpartnersdpscomPagesToolsSupportaspx
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Rapid Economic Justification Guide
httpwwwmicrosoftcombusinessenterprisevaluemspx
MEASURE THE RIGHT
THING
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
What you donrsquot want
Donrsquot lose perspective
BEST PRACTICES CONFERENCE SHAREPOINT
The OutcomeJoe is measuring effort effectively to
better prioritize or to improve return on investment
BEST PRACTICES CONFERENCE SHAREPOINT
What to watch out forhellipFear of bad estimation leading to not
estimating at all Vaguely right is better than precisely wrong
BEST PRACTICES CONFERENCE SHAREPOINT
Implementing Successful Governance
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
What is Governance
GOVERNANCE IS REQUIRED
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Without effective governanceorganization performance and
capability are significantly reduced
What does that mean
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Without Governance
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
So how do we do it
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Teamwork is KeyThere are typically 5 teams for SharePoint Governance
Business Strategy TeamInitiativesTechnical Strategy TeamTactical Teams
Tactical Operations Team
Tactical Development Team
Tactical Support Team
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Alternative TeamsIf the organization or implementation is small enough you might only need to start with two and break them apart as you maturegrow
Tactical Team Operations
Development
Support
Strategy Team Business
Technical
Identify patternsPlan for patternsExecute patterns
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
I think I see a Pattern
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Executing Governance
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
No Single ldquoApproachrdquo
Projects
Tasks
Communities
Practices
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
AggregateReference Document or Site (Contains all SharePoint Info ndash Single Point of Reference)
ObjectivesPriorities (TechBusiness)
Governance Deliverables
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Utilized by Business Users to develop and implement business solutions that use technology without ITrsquos direct involvement
Our primary unified application delivery platform
Our primary workflowbusiness process automation platform
Our intranet and communication center for internal corporate communications
hellip
SharePoint will behellip
Our (external) web content management platform
Our primary document management platform
Our contact management platform
hellip
SharePoint will not behellip
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
ObjectivesPriorities Disaster Recovery Plan Storage and Quota Policies Monitoring Plans Maintenance Plans Service Level Agreements Security Policies Deployment Process Policies and Schedule
Operations Deliverables
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
ObjectivesPriorities Branding Guide SharePoint Designer Policy Workflow Policy Development Standards (Including OOTB vs Custom) Development Environment Policy Testing Requirements Deployment Process Policies and Schedule
Development Deliverables
SharePoint Standards Online
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
ObjectivesPriorities Site Classification and Platform Classification Site Provisioning ProcessQuestionnaire User Expectations Agreement Roles and Responsibilities Support Agreement(s) Training and Communication Plans MySite Policies (Pictures)hellip
Support Deliverables
BEST PRACTICES CONFERENCE SHAREPOINT
User Lifecycle Policy Taxonomy Management Social Policies Content Standards Legal and Compliance Policy Search Management
Support Deliverables
SharePoint Standards Online
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
IS
Use them
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Governance Checklist
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
TechNet Community and More
BEST PRACTICES CONFERENCE SHAREPOINT
are
Use them
FRAMEWORKS
BEST PRACTICES CONFERENCE SHAREPOINT
ITIL Framework
BEST PRACTICES CONFERENCE SHAREPOINT
COBIT Framework
BEST PRACTICES CONFERENCE SHAREPOINT
Microsoft Operations Framework (MOF)
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
With Governance
BEST PRACTICES CONFERENCE SHAREPOINT
The OutcomeEveryone Achieves a Shared Understanding
of SharePoint Related Processes
BEST PRACTICES CONFERENCE SHAREPOINT
What to watch out forhellipNot just documents policies and
procedures It is an active and ongoing process
BEST PRACTICES CONFERENCE SHAREPOINT
Approaching and Supporting SharePoint
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
What is the best approach for SharePoint Implementations
ITERATIVE APPROACH
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Why Iterative SharePoint is a very large platform It takes time to understand SharePoint SharePoint is great for rapid prototyping
and for proof of concept work It ensures there is enough time to
review adjust and communicate
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Communication Planning
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Will act as a binding agreement (forces you to carry through)
Helps keep communication focused Helps prevent unwanted surprises
The Communication Plan
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Support Planning
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Donrsquot forget you arenrsquot superman
(Sorry Joe)
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Multiple Tiers for Escalation
Tactical Support Team
Help Desk
Site Administrators
End Users
Learning LibrariesOnlineHelp
(You canrsquot know everything)
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Measure SupportLearn and use data to be proactive
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Diversify Support resourcesmediums
Books and Manuals Online
MSDN
TechNet
Blogs
Cheat Sheets One on One Classroom Training
Forums
Help
Etc
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Useful digestible training sessions (less than an hour)
Workshops gt Presentations
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Avoid too much too fastKeep it simple
Itrsquos like learning to drive
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
IS
Use them
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Productivity Hub
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Support Tiphellip
RESPONDYou never want to give the IT busy
signal or support busy signal
BEST PRACTICES CONFERENCE SHAREPOINT
The OutcomeSharePoint is supported effectively
BEST PRACTICES CONFERENCE SHAREPOINT
What to watch out forhellipThe training and support can be
costly in time and resources
BEST PRACTICES CONFERENCE SHAREPOINT
Improved User Adoption
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
How do we get successful User Adoption
USERS MUST UNDERSTAND
THE VALUE
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Successful User Adoption Requireshellip
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Do a video like this onehellip
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
This is important as Microsoft alone has a quite a fewhellip
bull Dynamics AXbull Dynamics CRMbull Dynamics GPbull Dynamics NAVbull Dynamics POSbull Dynamics RMSbull Dynamics SL
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Foundation
Standard
Enterprise
Even SharePoint has multiple options
2007
2010
Online
On Site
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Itrsquos not just a feature to feature comparison
People
Process
Technology
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
So Joe does all that good research andhellip
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
SharePoint is a part of his overall Enterprise Technology Plan
BEST PRACTICES CONFERENCE SHAREPOINT
The Outcome
Within the overall enterprise technology plan SharePoint meets specific business
needs
BEST PRACTICES CONFERENCE SHAREPOINT
What to watch out forhellipWe have to define our needs carefully if
we want to pick the right technology
BEST PRACTICES CONFERENCE SHAREPOINT
Achieving Buy In and Setting Expectations
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Before we beginhellip
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Letrsquos Talk About Perceptions
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
People See Different Things
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Perceptions Impact Motivationbull Acceptancebull Curiositybull Hungerbull Familybull Honourbull Idealismbull Independencebull Order
bull Physical Activitybull Powerbull Attractivenessbull Savingbull Social Contactbull Statusbull Securitybull Vengeance
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Two Key Groups Must Buy In and Have The Right Expectations
IT Services Decision Makers
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
What is the most important thing to IT Services
COST OF OWNERSHIP
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
What are some ways we can convince IT Services
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
The Biggest Point to Share is
SharePoint eventually allows Business Users to develop and implement business solutions that use technology without ITrsquos involvement
The Reality
IT doesnrsquot want to learnsupport a new technology
SharePointrsquos integration is invaluable to IT
A unified application delivery platform like SharePoint can greatly reduce costs time and effort for new work
Cost of Ownership (IT)
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Information
Search
Collaboration
ManagementControl
Process
InformationInformationInformationInformation
Explain Information Overload
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Information
Search
Collaboration
Management
Control
ProcessForms Services
Business Intelligence
Personalization
Records Management
Information
Search
Collaboration
ManagementControl
Process
Explain Platform Benefits
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
What is the most important thing to Decision Makers
Add Value To Business
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
What are some ways we can convince Decision Makers
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Add Value (Decision Makers)The Biggest Point to Share is
SharePoint can help achieve business objectives by improving productivity reducing waste and improving visibility to help drive better decision making
The Reality
Business Objectives are often not specific enough to be achievable
It takes time and investment to reach the point all managers and executives want
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Prioritize and Plan
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Map Solutions to ObjectivesCentralize Knowledge and Resources
Enhance Collaboration
Automate and Improve Business Processes
Enhance Governance Model
Reduce Redundancy and Improve Efficiency
Adjust Site Structure and Taxonomy
Migrate File Shares
Create Dashboards
Implement Workflow Solutions
Configure Search Services
Branding
Direct Relationship Indirect Relationship
Objectives should be more specific ndash Example purposes only
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Whatrsquos the expectation we have to set
It Takes Time
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
SharePoint Solutions (Evolution)
Super Simplified
Business Intelligence
Driven
Business Process Driven
Collaboration Driven
Information Driven
Communication Collaboration Workflow Auditing
Reporting
Dashboards
BEST PRACTICES CONFERENCE SHAREPOINT
The Outcome
Joe has achieved momentum and buy in
BEST PRACTICES CONFERENCE SHAREPOINT
What to watch out forhellipJoe must carefully manage expectations
and maintain the momentum
BEST PRACTICES CONFERENCE SHAREPOINT
Determining and Supporting ROI
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
How do we get here
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Show expected cost and return over multiple time periods
Remember to lsquodiscountrsquo values to account for cost of capital impact and the fact $5 dollars today is worth less than $5 in the future
Evaluating With Discounted Cash Flow
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Evaluating with Real Options Analysis
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Evaluating with Monte Carlo Analysis
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
This is kind of boringhellip
There are different ways of calculating ROI
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
There are really only two ways of using ROI
1 For Prioritization
2 To Improve Return
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
The Simplest ROI Formula Ever
Estimated Value
Estimated Difficulty
Even I can do it
1 For Prioritization
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Examples I have a difficult requirement Itrsquos an 8 in difficulty (out of 10)
I have an easy requirement Itrsquos a 2 in difficulty (out of 10)
The expected value of the difficult requirement is 4 (out of 10)
The expected value of the easy requirement is 6 (out of 10)
Estimated ValueEstimated Difficulty
1 For Prioritization
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
ROI (traditionally) Measures Financial Impact
2 To Improve Return
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
ROI analysis often misses non-financial impactrsquo or lsquoincreased potentialrsquo
WebsiteIntranet Visitors
Increased Connections
User Complaints Improved Morale Improved Skills
Improved Know-How
Innovation
Better Reputation
Employment ApplicationsClick-throughs
Comments
Positive Word of Mouth
Negative Word of Mouth
Improved RelationshipsSTILL IMPORTANT
2 To Improve Return
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Example of Non-Financial Measurement
2 To Improve Return
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
IS
Use them
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
SharePoint Deployment Planning Services (SDPS)
httpswwwpartnersdpscomPagesToolsSupportaspx
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Rapid Economic Justification Guide
httpwwwmicrosoftcombusinessenterprisevaluemspx
MEASURE THE RIGHT
THING
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
What you donrsquot want
Donrsquot lose perspective
BEST PRACTICES CONFERENCE SHAREPOINT
The OutcomeJoe is measuring effort effectively to
better prioritize or to improve return on investment
BEST PRACTICES CONFERENCE SHAREPOINT
What to watch out forhellipFear of bad estimation leading to not
estimating at all Vaguely right is better than precisely wrong
BEST PRACTICES CONFERENCE SHAREPOINT
Implementing Successful Governance
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
What is Governance
GOVERNANCE IS REQUIRED
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Without effective governanceorganization performance and
capability are significantly reduced
What does that mean
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Without Governance
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
So how do we do it
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Teamwork is KeyThere are typically 5 teams for SharePoint Governance
Business Strategy TeamInitiativesTechnical Strategy TeamTactical Teams
Tactical Operations Team
Tactical Development Team
Tactical Support Team
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Alternative TeamsIf the organization or implementation is small enough you might only need to start with two and break them apart as you maturegrow
Tactical Team Operations
Development
Support
Strategy Team Business
Technical
Identify patternsPlan for patternsExecute patterns
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
I think I see a Pattern
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Executing Governance
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
No Single ldquoApproachrdquo
Projects
Tasks
Communities
Practices
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
AggregateReference Document or Site (Contains all SharePoint Info ndash Single Point of Reference)
ObjectivesPriorities (TechBusiness)
Governance Deliverables
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Utilized by Business Users to develop and implement business solutions that use technology without ITrsquos direct involvement
Our primary unified application delivery platform
Our primary workflowbusiness process automation platform
Our intranet and communication center for internal corporate communications
hellip
SharePoint will behellip
Our (external) web content management platform
Our primary document management platform
Our contact management platform
hellip
SharePoint will not behellip
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
ObjectivesPriorities Disaster Recovery Plan Storage and Quota Policies Monitoring Plans Maintenance Plans Service Level Agreements Security Policies Deployment Process Policies and Schedule
Operations Deliverables
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
ObjectivesPriorities Branding Guide SharePoint Designer Policy Workflow Policy Development Standards (Including OOTB vs Custom) Development Environment Policy Testing Requirements Deployment Process Policies and Schedule
Development Deliverables
SharePoint Standards Online
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
ObjectivesPriorities Site Classification and Platform Classification Site Provisioning ProcessQuestionnaire User Expectations Agreement Roles and Responsibilities Support Agreement(s) Training and Communication Plans MySite Policies (Pictures)hellip
Support Deliverables
BEST PRACTICES CONFERENCE SHAREPOINT
User Lifecycle Policy Taxonomy Management Social Policies Content Standards Legal and Compliance Policy Search Management
Support Deliverables
SharePoint Standards Online
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
IS
Use them
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Governance Checklist
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
TechNet Community and More
BEST PRACTICES CONFERENCE SHAREPOINT
are
Use them
FRAMEWORKS
BEST PRACTICES CONFERENCE SHAREPOINT
ITIL Framework
BEST PRACTICES CONFERENCE SHAREPOINT
COBIT Framework
BEST PRACTICES CONFERENCE SHAREPOINT
Microsoft Operations Framework (MOF)
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
With Governance
BEST PRACTICES CONFERENCE SHAREPOINT
The OutcomeEveryone Achieves a Shared Understanding
of SharePoint Related Processes
BEST PRACTICES CONFERENCE SHAREPOINT
What to watch out forhellipNot just documents policies and
procedures It is an active and ongoing process
BEST PRACTICES CONFERENCE SHAREPOINT
Approaching and Supporting SharePoint
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
What is the best approach for SharePoint Implementations
ITERATIVE APPROACH
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Why Iterative SharePoint is a very large platform It takes time to understand SharePoint SharePoint is great for rapid prototyping
and for proof of concept work It ensures there is enough time to
review adjust and communicate
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Communication Planning
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Will act as a binding agreement (forces you to carry through)
Helps keep communication focused Helps prevent unwanted surprises
The Communication Plan
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Support Planning
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Donrsquot forget you arenrsquot superman
(Sorry Joe)
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Multiple Tiers for Escalation
Tactical Support Team
Help Desk
Site Administrators
End Users
Learning LibrariesOnlineHelp
(You canrsquot know everything)
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Measure SupportLearn and use data to be proactive
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Diversify Support resourcesmediums
Books and Manuals Online
MSDN
TechNet
Blogs
Cheat Sheets One on One Classroom Training
Forums
Help
Etc
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Useful digestible training sessions (less than an hour)
Workshops gt Presentations
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Avoid too much too fastKeep it simple
Itrsquos like learning to drive
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
IS
Use them
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Productivity Hub
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Support Tiphellip
RESPONDYou never want to give the IT busy
signal or support busy signal
BEST PRACTICES CONFERENCE SHAREPOINT
The OutcomeSharePoint is supported effectively
BEST PRACTICES CONFERENCE SHAREPOINT
What to watch out forhellipThe training and support can be
costly in time and resources
BEST PRACTICES CONFERENCE SHAREPOINT
Improved User Adoption
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
How do we get successful User Adoption
USERS MUST UNDERSTAND
THE VALUE
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Successful User Adoption Requireshellip
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Do a video like this onehellip
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Foundation
Standard
Enterprise
Even SharePoint has multiple options
2007
2010
Online
On Site
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Itrsquos not just a feature to feature comparison
People
Process
Technology
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
So Joe does all that good research andhellip
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
SharePoint is a part of his overall Enterprise Technology Plan
BEST PRACTICES CONFERENCE SHAREPOINT
The Outcome
Within the overall enterprise technology plan SharePoint meets specific business
needs
BEST PRACTICES CONFERENCE SHAREPOINT
What to watch out forhellipWe have to define our needs carefully if
we want to pick the right technology
BEST PRACTICES CONFERENCE SHAREPOINT
Achieving Buy In and Setting Expectations
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Before we beginhellip
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Letrsquos Talk About Perceptions
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
People See Different Things
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Perceptions Impact Motivationbull Acceptancebull Curiositybull Hungerbull Familybull Honourbull Idealismbull Independencebull Order
bull Physical Activitybull Powerbull Attractivenessbull Savingbull Social Contactbull Statusbull Securitybull Vengeance
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Two Key Groups Must Buy In and Have The Right Expectations
IT Services Decision Makers
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
What is the most important thing to IT Services
COST OF OWNERSHIP
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
What are some ways we can convince IT Services
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
The Biggest Point to Share is
SharePoint eventually allows Business Users to develop and implement business solutions that use technology without ITrsquos involvement
The Reality
IT doesnrsquot want to learnsupport a new technology
SharePointrsquos integration is invaluable to IT
A unified application delivery platform like SharePoint can greatly reduce costs time and effort for new work
Cost of Ownership (IT)
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Information
Search
Collaboration
ManagementControl
Process
InformationInformationInformationInformation
Explain Information Overload
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Information
Search
Collaboration
Management
Control
ProcessForms Services
Business Intelligence
Personalization
Records Management
Information
Search
Collaboration
ManagementControl
Process
Explain Platform Benefits
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
What is the most important thing to Decision Makers
Add Value To Business
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
What are some ways we can convince Decision Makers
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Add Value (Decision Makers)The Biggest Point to Share is
SharePoint can help achieve business objectives by improving productivity reducing waste and improving visibility to help drive better decision making
The Reality
Business Objectives are often not specific enough to be achievable
It takes time and investment to reach the point all managers and executives want
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Prioritize and Plan
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Map Solutions to ObjectivesCentralize Knowledge and Resources
Enhance Collaboration
Automate and Improve Business Processes
Enhance Governance Model
Reduce Redundancy and Improve Efficiency
Adjust Site Structure and Taxonomy
Migrate File Shares
Create Dashboards
Implement Workflow Solutions
Configure Search Services
Branding
Direct Relationship Indirect Relationship
Objectives should be more specific ndash Example purposes only
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Whatrsquos the expectation we have to set
It Takes Time
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
SharePoint Solutions (Evolution)
Super Simplified
Business Intelligence
Driven
Business Process Driven
Collaboration Driven
Information Driven
Communication Collaboration Workflow Auditing
Reporting
Dashboards
BEST PRACTICES CONFERENCE SHAREPOINT
The Outcome
Joe has achieved momentum and buy in
BEST PRACTICES CONFERENCE SHAREPOINT
What to watch out forhellipJoe must carefully manage expectations
and maintain the momentum
BEST PRACTICES CONFERENCE SHAREPOINT
Determining and Supporting ROI
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
How do we get here
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Show expected cost and return over multiple time periods
Remember to lsquodiscountrsquo values to account for cost of capital impact and the fact $5 dollars today is worth less than $5 in the future
Evaluating With Discounted Cash Flow
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Evaluating with Real Options Analysis
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Evaluating with Monte Carlo Analysis
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
This is kind of boringhellip
There are different ways of calculating ROI
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
There are really only two ways of using ROI
1 For Prioritization
2 To Improve Return
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
The Simplest ROI Formula Ever
Estimated Value
Estimated Difficulty
Even I can do it
1 For Prioritization
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Examples I have a difficult requirement Itrsquos an 8 in difficulty (out of 10)
I have an easy requirement Itrsquos a 2 in difficulty (out of 10)
The expected value of the difficult requirement is 4 (out of 10)
The expected value of the easy requirement is 6 (out of 10)
Estimated ValueEstimated Difficulty
1 For Prioritization
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
ROI (traditionally) Measures Financial Impact
2 To Improve Return
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
ROI analysis often misses non-financial impactrsquo or lsquoincreased potentialrsquo
WebsiteIntranet Visitors
Increased Connections
User Complaints Improved Morale Improved Skills
Improved Know-How
Innovation
Better Reputation
Employment ApplicationsClick-throughs
Comments
Positive Word of Mouth
Negative Word of Mouth
Improved RelationshipsSTILL IMPORTANT
2 To Improve Return
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Example of Non-Financial Measurement
2 To Improve Return
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
IS
Use them
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
SharePoint Deployment Planning Services (SDPS)
httpswwwpartnersdpscomPagesToolsSupportaspx
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Rapid Economic Justification Guide
httpwwwmicrosoftcombusinessenterprisevaluemspx
MEASURE THE RIGHT
THING
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
What you donrsquot want
Donrsquot lose perspective
BEST PRACTICES CONFERENCE SHAREPOINT
The OutcomeJoe is measuring effort effectively to
better prioritize or to improve return on investment
BEST PRACTICES CONFERENCE SHAREPOINT
What to watch out forhellipFear of bad estimation leading to not
estimating at all Vaguely right is better than precisely wrong
BEST PRACTICES CONFERENCE SHAREPOINT
Implementing Successful Governance
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
What is Governance
GOVERNANCE IS REQUIRED
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Without effective governanceorganization performance and
capability are significantly reduced
What does that mean
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Without Governance
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
So how do we do it
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Teamwork is KeyThere are typically 5 teams for SharePoint Governance
Business Strategy TeamInitiativesTechnical Strategy TeamTactical Teams
Tactical Operations Team
Tactical Development Team
Tactical Support Team
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Alternative TeamsIf the organization or implementation is small enough you might only need to start with two and break them apart as you maturegrow
Tactical Team Operations
Development
Support
Strategy Team Business
Technical
Identify patternsPlan for patternsExecute patterns
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
I think I see a Pattern
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Executing Governance
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
No Single ldquoApproachrdquo
Projects
Tasks
Communities
Practices
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
AggregateReference Document or Site (Contains all SharePoint Info ndash Single Point of Reference)
ObjectivesPriorities (TechBusiness)
Governance Deliverables
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Utilized by Business Users to develop and implement business solutions that use technology without ITrsquos direct involvement
Our primary unified application delivery platform
Our primary workflowbusiness process automation platform
Our intranet and communication center for internal corporate communications
hellip
SharePoint will behellip
Our (external) web content management platform
Our primary document management platform
Our contact management platform
hellip
SharePoint will not behellip
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
ObjectivesPriorities Disaster Recovery Plan Storage and Quota Policies Monitoring Plans Maintenance Plans Service Level Agreements Security Policies Deployment Process Policies and Schedule
Operations Deliverables
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
ObjectivesPriorities Branding Guide SharePoint Designer Policy Workflow Policy Development Standards (Including OOTB vs Custom) Development Environment Policy Testing Requirements Deployment Process Policies and Schedule
Development Deliverables
SharePoint Standards Online
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
ObjectivesPriorities Site Classification and Platform Classification Site Provisioning ProcessQuestionnaire User Expectations Agreement Roles and Responsibilities Support Agreement(s) Training and Communication Plans MySite Policies (Pictures)hellip
Support Deliverables
BEST PRACTICES CONFERENCE SHAREPOINT
User Lifecycle Policy Taxonomy Management Social Policies Content Standards Legal and Compliance Policy Search Management
Support Deliverables
SharePoint Standards Online
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
IS
Use them
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Governance Checklist
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
TechNet Community and More
BEST PRACTICES CONFERENCE SHAREPOINT
are
Use them
FRAMEWORKS
BEST PRACTICES CONFERENCE SHAREPOINT
ITIL Framework
BEST PRACTICES CONFERENCE SHAREPOINT
COBIT Framework
BEST PRACTICES CONFERENCE SHAREPOINT
Microsoft Operations Framework (MOF)
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
With Governance
BEST PRACTICES CONFERENCE SHAREPOINT
The OutcomeEveryone Achieves a Shared Understanding
of SharePoint Related Processes
BEST PRACTICES CONFERENCE SHAREPOINT
What to watch out forhellipNot just documents policies and
procedures It is an active and ongoing process
BEST PRACTICES CONFERENCE SHAREPOINT
Approaching and Supporting SharePoint
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
What is the best approach for SharePoint Implementations
ITERATIVE APPROACH
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Why Iterative SharePoint is a very large platform It takes time to understand SharePoint SharePoint is great for rapid prototyping
and for proof of concept work It ensures there is enough time to
review adjust and communicate
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Communication Planning
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Will act as a binding agreement (forces you to carry through)
Helps keep communication focused Helps prevent unwanted surprises
The Communication Plan
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Support Planning
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Donrsquot forget you arenrsquot superman
(Sorry Joe)
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Multiple Tiers for Escalation
Tactical Support Team
Help Desk
Site Administrators
End Users
Learning LibrariesOnlineHelp
(You canrsquot know everything)
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Measure SupportLearn and use data to be proactive
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Diversify Support resourcesmediums
Books and Manuals Online
MSDN
TechNet
Blogs
Cheat Sheets One on One Classroom Training
Forums
Help
Etc
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Useful digestible training sessions (less than an hour)
Workshops gt Presentations
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Avoid too much too fastKeep it simple
Itrsquos like learning to drive
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
IS
Use them
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Productivity Hub
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Support Tiphellip
RESPONDYou never want to give the IT busy
signal or support busy signal
BEST PRACTICES CONFERENCE SHAREPOINT
The OutcomeSharePoint is supported effectively
BEST PRACTICES CONFERENCE SHAREPOINT
What to watch out forhellipThe training and support can be
costly in time and resources
BEST PRACTICES CONFERENCE SHAREPOINT
Improved User Adoption
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
How do we get successful User Adoption
USERS MUST UNDERSTAND
THE VALUE
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Successful User Adoption Requireshellip
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Do a video like this onehellip
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Itrsquos not just a feature to feature comparison
People
Process
Technology
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
So Joe does all that good research andhellip
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
SharePoint is a part of his overall Enterprise Technology Plan
BEST PRACTICES CONFERENCE SHAREPOINT
The Outcome
Within the overall enterprise technology plan SharePoint meets specific business
needs
BEST PRACTICES CONFERENCE SHAREPOINT
What to watch out forhellipWe have to define our needs carefully if
we want to pick the right technology
BEST PRACTICES CONFERENCE SHAREPOINT
Achieving Buy In and Setting Expectations
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Before we beginhellip
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Letrsquos Talk About Perceptions
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
People See Different Things
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Perceptions Impact Motivationbull Acceptancebull Curiositybull Hungerbull Familybull Honourbull Idealismbull Independencebull Order
bull Physical Activitybull Powerbull Attractivenessbull Savingbull Social Contactbull Statusbull Securitybull Vengeance
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Two Key Groups Must Buy In and Have The Right Expectations
IT Services Decision Makers
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
What is the most important thing to IT Services
COST OF OWNERSHIP
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
What are some ways we can convince IT Services
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
The Biggest Point to Share is
SharePoint eventually allows Business Users to develop and implement business solutions that use technology without ITrsquos involvement
The Reality
IT doesnrsquot want to learnsupport a new technology
SharePointrsquos integration is invaluable to IT
A unified application delivery platform like SharePoint can greatly reduce costs time and effort for new work
Cost of Ownership (IT)
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Information
Search
Collaboration
ManagementControl
Process
InformationInformationInformationInformation
Explain Information Overload
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Information
Search
Collaboration
Management
Control
ProcessForms Services
Business Intelligence
Personalization
Records Management
Information
Search
Collaboration
ManagementControl
Process
Explain Platform Benefits
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
What is the most important thing to Decision Makers
Add Value To Business
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
What are some ways we can convince Decision Makers
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Add Value (Decision Makers)The Biggest Point to Share is
SharePoint can help achieve business objectives by improving productivity reducing waste and improving visibility to help drive better decision making
The Reality
Business Objectives are often not specific enough to be achievable
It takes time and investment to reach the point all managers and executives want
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Prioritize and Plan
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Map Solutions to ObjectivesCentralize Knowledge and Resources
Enhance Collaboration
Automate and Improve Business Processes
Enhance Governance Model
Reduce Redundancy and Improve Efficiency
Adjust Site Structure and Taxonomy
Migrate File Shares
Create Dashboards
Implement Workflow Solutions
Configure Search Services
Branding
Direct Relationship Indirect Relationship
Objectives should be more specific ndash Example purposes only
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Whatrsquos the expectation we have to set
It Takes Time
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
SharePoint Solutions (Evolution)
Super Simplified
Business Intelligence
Driven
Business Process Driven
Collaboration Driven
Information Driven
Communication Collaboration Workflow Auditing
Reporting
Dashboards
BEST PRACTICES CONFERENCE SHAREPOINT
The Outcome
Joe has achieved momentum and buy in
BEST PRACTICES CONFERENCE SHAREPOINT
What to watch out forhellipJoe must carefully manage expectations
and maintain the momentum
BEST PRACTICES CONFERENCE SHAREPOINT
Determining and Supporting ROI
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
How do we get here
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Show expected cost and return over multiple time periods
Remember to lsquodiscountrsquo values to account for cost of capital impact and the fact $5 dollars today is worth less than $5 in the future
Evaluating With Discounted Cash Flow
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Evaluating with Real Options Analysis
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Evaluating with Monte Carlo Analysis
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
This is kind of boringhellip
There are different ways of calculating ROI
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
There are really only two ways of using ROI
1 For Prioritization
2 To Improve Return
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
The Simplest ROI Formula Ever
Estimated Value
Estimated Difficulty
Even I can do it
1 For Prioritization
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Examples I have a difficult requirement Itrsquos an 8 in difficulty (out of 10)
I have an easy requirement Itrsquos a 2 in difficulty (out of 10)
The expected value of the difficult requirement is 4 (out of 10)
The expected value of the easy requirement is 6 (out of 10)
Estimated ValueEstimated Difficulty
1 For Prioritization
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
ROI (traditionally) Measures Financial Impact
2 To Improve Return
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
ROI analysis often misses non-financial impactrsquo or lsquoincreased potentialrsquo
WebsiteIntranet Visitors
Increased Connections
User Complaints Improved Morale Improved Skills
Improved Know-How
Innovation
Better Reputation
Employment ApplicationsClick-throughs
Comments
Positive Word of Mouth
Negative Word of Mouth
Improved RelationshipsSTILL IMPORTANT
2 To Improve Return
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Example of Non-Financial Measurement
2 To Improve Return
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
IS
Use them
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
SharePoint Deployment Planning Services (SDPS)
httpswwwpartnersdpscomPagesToolsSupportaspx
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Rapid Economic Justification Guide
httpwwwmicrosoftcombusinessenterprisevaluemspx
MEASURE THE RIGHT
THING
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
What you donrsquot want
Donrsquot lose perspective
BEST PRACTICES CONFERENCE SHAREPOINT
The OutcomeJoe is measuring effort effectively to
better prioritize or to improve return on investment
BEST PRACTICES CONFERENCE SHAREPOINT
What to watch out forhellipFear of bad estimation leading to not
estimating at all Vaguely right is better than precisely wrong
BEST PRACTICES CONFERENCE SHAREPOINT
Implementing Successful Governance
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
What is Governance
GOVERNANCE IS REQUIRED
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Without effective governanceorganization performance and
capability are significantly reduced
What does that mean
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Without Governance
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
So how do we do it
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Teamwork is KeyThere are typically 5 teams for SharePoint Governance
Business Strategy TeamInitiativesTechnical Strategy TeamTactical Teams
Tactical Operations Team
Tactical Development Team
Tactical Support Team
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Alternative TeamsIf the organization or implementation is small enough you might only need to start with two and break them apart as you maturegrow
Tactical Team Operations
Development
Support
Strategy Team Business
Technical
Identify patternsPlan for patternsExecute patterns
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
I think I see a Pattern
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Executing Governance
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
No Single ldquoApproachrdquo
Projects
Tasks
Communities
Practices
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
AggregateReference Document or Site (Contains all SharePoint Info ndash Single Point of Reference)
ObjectivesPriorities (TechBusiness)
Governance Deliverables
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Utilized by Business Users to develop and implement business solutions that use technology without ITrsquos direct involvement
Our primary unified application delivery platform
Our primary workflowbusiness process automation platform
Our intranet and communication center for internal corporate communications
hellip
SharePoint will behellip
Our (external) web content management platform
Our primary document management platform
Our contact management platform
hellip
SharePoint will not behellip
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
ObjectivesPriorities Disaster Recovery Plan Storage and Quota Policies Monitoring Plans Maintenance Plans Service Level Agreements Security Policies Deployment Process Policies and Schedule
Operations Deliverables
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
ObjectivesPriorities Branding Guide SharePoint Designer Policy Workflow Policy Development Standards (Including OOTB vs Custom) Development Environment Policy Testing Requirements Deployment Process Policies and Schedule
Development Deliverables
SharePoint Standards Online
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
ObjectivesPriorities Site Classification and Platform Classification Site Provisioning ProcessQuestionnaire User Expectations Agreement Roles and Responsibilities Support Agreement(s) Training and Communication Plans MySite Policies (Pictures)hellip
Support Deliverables
BEST PRACTICES CONFERENCE SHAREPOINT
User Lifecycle Policy Taxonomy Management Social Policies Content Standards Legal and Compliance Policy Search Management
Support Deliverables
SharePoint Standards Online
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
IS
Use them
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Governance Checklist
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
TechNet Community and More
BEST PRACTICES CONFERENCE SHAREPOINT
are
Use them
FRAMEWORKS
BEST PRACTICES CONFERENCE SHAREPOINT
ITIL Framework
BEST PRACTICES CONFERENCE SHAREPOINT
COBIT Framework
BEST PRACTICES CONFERENCE SHAREPOINT
Microsoft Operations Framework (MOF)
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
With Governance
BEST PRACTICES CONFERENCE SHAREPOINT
The OutcomeEveryone Achieves a Shared Understanding
of SharePoint Related Processes
BEST PRACTICES CONFERENCE SHAREPOINT
What to watch out forhellipNot just documents policies and
procedures It is an active and ongoing process
BEST PRACTICES CONFERENCE SHAREPOINT
Approaching and Supporting SharePoint
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
What is the best approach for SharePoint Implementations
ITERATIVE APPROACH
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Why Iterative SharePoint is a very large platform It takes time to understand SharePoint SharePoint is great for rapid prototyping
and for proof of concept work It ensures there is enough time to
review adjust and communicate
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Communication Planning
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Will act as a binding agreement (forces you to carry through)
Helps keep communication focused Helps prevent unwanted surprises
The Communication Plan
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Support Planning
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Donrsquot forget you arenrsquot superman
(Sorry Joe)
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Multiple Tiers for Escalation
Tactical Support Team
Help Desk
Site Administrators
End Users
Learning LibrariesOnlineHelp
(You canrsquot know everything)
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Measure SupportLearn and use data to be proactive
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Diversify Support resourcesmediums
Books and Manuals Online
MSDN
TechNet
Blogs
Cheat Sheets One on One Classroom Training
Forums
Help
Etc
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Useful digestible training sessions (less than an hour)
Workshops gt Presentations
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Avoid too much too fastKeep it simple
Itrsquos like learning to drive
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
IS
Use them
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Productivity Hub
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Support Tiphellip
RESPONDYou never want to give the IT busy
signal or support busy signal
BEST PRACTICES CONFERENCE SHAREPOINT
The OutcomeSharePoint is supported effectively
BEST PRACTICES CONFERENCE SHAREPOINT
What to watch out forhellipThe training and support can be
costly in time and resources
BEST PRACTICES CONFERENCE SHAREPOINT
Improved User Adoption
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
How do we get successful User Adoption
USERS MUST UNDERSTAND
THE VALUE
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Successful User Adoption Requireshellip
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Do a video like this onehellip
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
So Joe does all that good research andhellip
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
SharePoint is a part of his overall Enterprise Technology Plan
BEST PRACTICES CONFERENCE SHAREPOINT
The Outcome
Within the overall enterprise technology plan SharePoint meets specific business
needs
BEST PRACTICES CONFERENCE SHAREPOINT
What to watch out forhellipWe have to define our needs carefully if
we want to pick the right technology
BEST PRACTICES CONFERENCE SHAREPOINT
Achieving Buy In and Setting Expectations
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Before we beginhellip
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Letrsquos Talk About Perceptions
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
People See Different Things
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Perceptions Impact Motivationbull Acceptancebull Curiositybull Hungerbull Familybull Honourbull Idealismbull Independencebull Order
bull Physical Activitybull Powerbull Attractivenessbull Savingbull Social Contactbull Statusbull Securitybull Vengeance
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Two Key Groups Must Buy In and Have The Right Expectations
IT Services Decision Makers
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
What is the most important thing to IT Services
COST OF OWNERSHIP
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
What are some ways we can convince IT Services
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
The Biggest Point to Share is
SharePoint eventually allows Business Users to develop and implement business solutions that use technology without ITrsquos involvement
The Reality
IT doesnrsquot want to learnsupport a new technology
SharePointrsquos integration is invaluable to IT
A unified application delivery platform like SharePoint can greatly reduce costs time and effort for new work
Cost of Ownership (IT)
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Information
Search
Collaboration
ManagementControl
Process
InformationInformationInformationInformation
Explain Information Overload
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Information
Search
Collaboration
Management
Control
ProcessForms Services
Business Intelligence
Personalization
Records Management
Information
Search
Collaboration
ManagementControl
Process
Explain Platform Benefits
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
What is the most important thing to Decision Makers
Add Value To Business
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
What are some ways we can convince Decision Makers
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Add Value (Decision Makers)The Biggest Point to Share is
SharePoint can help achieve business objectives by improving productivity reducing waste and improving visibility to help drive better decision making
The Reality
Business Objectives are often not specific enough to be achievable
It takes time and investment to reach the point all managers and executives want
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Prioritize and Plan
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Map Solutions to ObjectivesCentralize Knowledge and Resources
Enhance Collaboration
Automate and Improve Business Processes
Enhance Governance Model
Reduce Redundancy and Improve Efficiency
Adjust Site Structure and Taxonomy
Migrate File Shares
Create Dashboards
Implement Workflow Solutions
Configure Search Services
Branding
Direct Relationship Indirect Relationship
Objectives should be more specific ndash Example purposes only
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Whatrsquos the expectation we have to set
It Takes Time
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
SharePoint Solutions (Evolution)
Super Simplified
Business Intelligence
Driven
Business Process Driven
Collaboration Driven
Information Driven
Communication Collaboration Workflow Auditing
Reporting
Dashboards
BEST PRACTICES CONFERENCE SHAREPOINT
The Outcome
Joe has achieved momentum and buy in
BEST PRACTICES CONFERENCE SHAREPOINT
What to watch out forhellipJoe must carefully manage expectations
and maintain the momentum
BEST PRACTICES CONFERENCE SHAREPOINT
Determining and Supporting ROI
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
How do we get here
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Show expected cost and return over multiple time periods
Remember to lsquodiscountrsquo values to account for cost of capital impact and the fact $5 dollars today is worth less than $5 in the future
Evaluating With Discounted Cash Flow
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Evaluating with Real Options Analysis
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Evaluating with Monte Carlo Analysis
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
This is kind of boringhellip
There are different ways of calculating ROI
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
There are really only two ways of using ROI
1 For Prioritization
2 To Improve Return
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
The Simplest ROI Formula Ever
Estimated Value
Estimated Difficulty
Even I can do it
1 For Prioritization
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Examples I have a difficult requirement Itrsquos an 8 in difficulty (out of 10)
I have an easy requirement Itrsquos a 2 in difficulty (out of 10)
The expected value of the difficult requirement is 4 (out of 10)
The expected value of the easy requirement is 6 (out of 10)
Estimated ValueEstimated Difficulty
1 For Prioritization
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
ROI (traditionally) Measures Financial Impact
2 To Improve Return
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
ROI analysis often misses non-financial impactrsquo or lsquoincreased potentialrsquo
WebsiteIntranet Visitors
Increased Connections
User Complaints Improved Morale Improved Skills
Improved Know-How
Innovation
Better Reputation
Employment ApplicationsClick-throughs
Comments
Positive Word of Mouth
Negative Word of Mouth
Improved RelationshipsSTILL IMPORTANT
2 To Improve Return
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Example of Non-Financial Measurement
2 To Improve Return
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
IS
Use them
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
SharePoint Deployment Planning Services (SDPS)
httpswwwpartnersdpscomPagesToolsSupportaspx
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Rapid Economic Justification Guide
httpwwwmicrosoftcombusinessenterprisevaluemspx
MEASURE THE RIGHT
THING
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
What you donrsquot want
Donrsquot lose perspective
BEST PRACTICES CONFERENCE SHAREPOINT
The OutcomeJoe is measuring effort effectively to
better prioritize or to improve return on investment
BEST PRACTICES CONFERENCE SHAREPOINT
What to watch out forhellipFear of bad estimation leading to not
estimating at all Vaguely right is better than precisely wrong
BEST PRACTICES CONFERENCE SHAREPOINT
Implementing Successful Governance
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
What is Governance
GOVERNANCE IS REQUIRED
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Without effective governanceorganization performance and
capability are significantly reduced
What does that mean
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Without Governance
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
So how do we do it
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Teamwork is KeyThere are typically 5 teams for SharePoint Governance
Business Strategy TeamInitiativesTechnical Strategy TeamTactical Teams
Tactical Operations Team
Tactical Development Team
Tactical Support Team
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Alternative TeamsIf the organization or implementation is small enough you might only need to start with two and break them apart as you maturegrow
Tactical Team Operations
Development
Support
Strategy Team Business
Technical
Identify patternsPlan for patternsExecute patterns
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
I think I see a Pattern
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Executing Governance
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
No Single ldquoApproachrdquo
Projects
Tasks
Communities
Practices
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
AggregateReference Document or Site (Contains all SharePoint Info ndash Single Point of Reference)
ObjectivesPriorities (TechBusiness)
Governance Deliverables
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Utilized by Business Users to develop and implement business solutions that use technology without ITrsquos direct involvement
Our primary unified application delivery platform
Our primary workflowbusiness process automation platform
Our intranet and communication center for internal corporate communications
hellip
SharePoint will behellip
Our (external) web content management platform
Our primary document management platform
Our contact management platform
hellip
SharePoint will not behellip
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
ObjectivesPriorities Disaster Recovery Plan Storage and Quota Policies Monitoring Plans Maintenance Plans Service Level Agreements Security Policies Deployment Process Policies and Schedule
Operations Deliverables
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
ObjectivesPriorities Branding Guide SharePoint Designer Policy Workflow Policy Development Standards (Including OOTB vs Custom) Development Environment Policy Testing Requirements Deployment Process Policies and Schedule
Development Deliverables
SharePoint Standards Online
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
ObjectivesPriorities Site Classification and Platform Classification Site Provisioning ProcessQuestionnaire User Expectations Agreement Roles and Responsibilities Support Agreement(s) Training and Communication Plans MySite Policies (Pictures)hellip
Support Deliverables
BEST PRACTICES CONFERENCE SHAREPOINT
User Lifecycle Policy Taxonomy Management Social Policies Content Standards Legal and Compliance Policy Search Management
Support Deliverables
SharePoint Standards Online
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
IS
Use them
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Governance Checklist
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
TechNet Community and More
BEST PRACTICES CONFERENCE SHAREPOINT
are
Use them
FRAMEWORKS
BEST PRACTICES CONFERENCE SHAREPOINT
ITIL Framework
BEST PRACTICES CONFERENCE SHAREPOINT
COBIT Framework
BEST PRACTICES CONFERENCE SHAREPOINT
Microsoft Operations Framework (MOF)
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
With Governance
BEST PRACTICES CONFERENCE SHAREPOINT
The OutcomeEveryone Achieves a Shared Understanding
of SharePoint Related Processes
BEST PRACTICES CONFERENCE SHAREPOINT
What to watch out forhellipNot just documents policies and
procedures It is an active and ongoing process
BEST PRACTICES CONFERENCE SHAREPOINT
Approaching and Supporting SharePoint
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
What is the best approach for SharePoint Implementations
ITERATIVE APPROACH
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Why Iterative SharePoint is a very large platform It takes time to understand SharePoint SharePoint is great for rapid prototyping
and for proof of concept work It ensures there is enough time to
review adjust and communicate
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Communication Planning
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Will act as a binding agreement (forces you to carry through)
Helps keep communication focused Helps prevent unwanted surprises
The Communication Plan
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Support Planning
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Donrsquot forget you arenrsquot superman
(Sorry Joe)
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Multiple Tiers for Escalation
Tactical Support Team
Help Desk
Site Administrators
End Users
Learning LibrariesOnlineHelp
(You canrsquot know everything)
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Measure SupportLearn and use data to be proactive
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Diversify Support resourcesmediums
Books and Manuals Online
MSDN
TechNet
Blogs
Cheat Sheets One on One Classroom Training
Forums
Help
Etc
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Useful digestible training sessions (less than an hour)
Workshops gt Presentations
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Avoid too much too fastKeep it simple
Itrsquos like learning to drive
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
IS
Use them
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Productivity Hub
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Support Tiphellip
RESPONDYou never want to give the IT busy
signal or support busy signal
BEST PRACTICES CONFERENCE SHAREPOINT
The OutcomeSharePoint is supported effectively
BEST PRACTICES CONFERENCE SHAREPOINT
What to watch out forhellipThe training and support can be
costly in time and resources
BEST PRACTICES CONFERENCE SHAREPOINT
Improved User Adoption
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
How do we get successful User Adoption
USERS MUST UNDERSTAND
THE VALUE
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Successful User Adoption Requireshellip
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Do a video like this onehellip
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
SharePoint is a part of his overall Enterprise Technology Plan
BEST PRACTICES CONFERENCE SHAREPOINT
The Outcome
Within the overall enterprise technology plan SharePoint meets specific business
needs
BEST PRACTICES CONFERENCE SHAREPOINT
What to watch out forhellipWe have to define our needs carefully if
we want to pick the right technology
BEST PRACTICES CONFERENCE SHAREPOINT
Achieving Buy In and Setting Expectations
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Before we beginhellip
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Letrsquos Talk About Perceptions
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
People See Different Things
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Perceptions Impact Motivationbull Acceptancebull Curiositybull Hungerbull Familybull Honourbull Idealismbull Independencebull Order
bull Physical Activitybull Powerbull Attractivenessbull Savingbull Social Contactbull Statusbull Securitybull Vengeance
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Two Key Groups Must Buy In and Have The Right Expectations
IT Services Decision Makers
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
What is the most important thing to IT Services
COST OF OWNERSHIP
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
What are some ways we can convince IT Services
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
The Biggest Point to Share is
SharePoint eventually allows Business Users to develop and implement business solutions that use technology without ITrsquos involvement
The Reality
IT doesnrsquot want to learnsupport a new technology
SharePointrsquos integration is invaluable to IT
A unified application delivery platform like SharePoint can greatly reduce costs time and effort for new work
Cost of Ownership (IT)
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Information
Search
Collaboration
ManagementControl
Process
InformationInformationInformationInformation
Explain Information Overload
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Information
Search
Collaboration
Management
Control
ProcessForms Services
Business Intelligence
Personalization
Records Management
Information
Search
Collaboration
ManagementControl
Process
Explain Platform Benefits
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
What is the most important thing to Decision Makers
Add Value To Business
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
What are some ways we can convince Decision Makers
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Add Value (Decision Makers)The Biggest Point to Share is
SharePoint can help achieve business objectives by improving productivity reducing waste and improving visibility to help drive better decision making
The Reality
Business Objectives are often not specific enough to be achievable
It takes time and investment to reach the point all managers and executives want
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Prioritize and Plan
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Map Solutions to ObjectivesCentralize Knowledge and Resources
Enhance Collaboration
Automate and Improve Business Processes
Enhance Governance Model
Reduce Redundancy and Improve Efficiency
Adjust Site Structure and Taxonomy
Migrate File Shares
Create Dashboards
Implement Workflow Solutions
Configure Search Services
Branding
Direct Relationship Indirect Relationship
Objectives should be more specific ndash Example purposes only
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Whatrsquos the expectation we have to set
It Takes Time
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
SharePoint Solutions (Evolution)
Super Simplified
Business Intelligence
Driven
Business Process Driven
Collaboration Driven
Information Driven
Communication Collaboration Workflow Auditing
Reporting
Dashboards
BEST PRACTICES CONFERENCE SHAREPOINT
The Outcome
Joe has achieved momentum and buy in
BEST PRACTICES CONFERENCE SHAREPOINT
What to watch out forhellipJoe must carefully manage expectations
and maintain the momentum
BEST PRACTICES CONFERENCE SHAREPOINT
Determining and Supporting ROI
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
How do we get here
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Show expected cost and return over multiple time periods
Remember to lsquodiscountrsquo values to account for cost of capital impact and the fact $5 dollars today is worth less than $5 in the future
Evaluating With Discounted Cash Flow
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Evaluating with Real Options Analysis
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Evaluating with Monte Carlo Analysis
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
This is kind of boringhellip
There are different ways of calculating ROI
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
There are really only two ways of using ROI
1 For Prioritization
2 To Improve Return
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
The Simplest ROI Formula Ever
Estimated Value
Estimated Difficulty
Even I can do it
1 For Prioritization
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Examples I have a difficult requirement Itrsquos an 8 in difficulty (out of 10)
I have an easy requirement Itrsquos a 2 in difficulty (out of 10)
The expected value of the difficult requirement is 4 (out of 10)
The expected value of the easy requirement is 6 (out of 10)
Estimated ValueEstimated Difficulty
1 For Prioritization
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
ROI (traditionally) Measures Financial Impact
2 To Improve Return
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
ROI analysis often misses non-financial impactrsquo or lsquoincreased potentialrsquo
WebsiteIntranet Visitors
Increased Connections
User Complaints Improved Morale Improved Skills
Improved Know-How
Innovation
Better Reputation
Employment ApplicationsClick-throughs
Comments
Positive Word of Mouth
Negative Word of Mouth
Improved RelationshipsSTILL IMPORTANT
2 To Improve Return
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Example of Non-Financial Measurement
2 To Improve Return
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
IS
Use them
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
SharePoint Deployment Planning Services (SDPS)
httpswwwpartnersdpscomPagesToolsSupportaspx
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Rapid Economic Justification Guide
httpwwwmicrosoftcombusinessenterprisevaluemspx
MEASURE THE RIGHT
THING
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
What you donrsquot want
Donrsquot lose perspective
BEST PRACTICES CONFERENCE SHAREPOINT
The OutcomeJoe is measuring effort effectively to
better prioritize or to improve return on investment
BEST PRACTICES CONFERENCE SHAREPOINT
What to watch out forhellipFear of bad estimation leading to not
estimating at all Vaguely right is better than precisely wrong
BEST PRACTICES CONFERENCE SHAREPOINT
Implementing Successful Governance
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
What is Governance
GOVERNANCE IS REQUIRED
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Without effective governanceorganization performance and
capability are significantly reduced
What does that mean
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Without Governance
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
So how do we do it
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Teamwork is KeyThere are typically 5 teams for SharePoint Governance
Business Strategy TeamInitiativesTechnical Strategy TeamTactical Teams
Tactical Operations Team
Tactical Development Team
Tactical Support Team
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Alternative TeamsIf the organization or implementation is small enough you might only need to start with two and break them apart as you maturegrow
Tactical Team Operations
Development
Support
Strategy Team Business
Technical
Identify patternsPlan for patternsExecute patterns
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
I think I see a Pattern
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Executing Governance
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
No Single ldquoApproachrdquo
Projects
Tasks
Communities
Practices
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
AggregateReference Document or Site (Contains all SharePoint Info ndash Single Point of Reference)
ObjectivesPriorities (TechBusiness)
Governance Deliverables
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Utilized by Business Users to develop and implement business solutions that use technology without ITrsquos direct involvement
Our primary unified application delivery platform
Our primary workflowbusiness process automation platform
Our intranet and communication center for internal corporate communications
hellip
SharePoint will behellip
Our (external) web content management platform
Our primary document management platform
Our contact management platform
hellip
SharePoint will not behellip
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
ObjectivesPriorities Disaster Recovery Plan Storage and Quota Policies Monitoring Plans Maintenance Plans Service Level Agreements Security Policies Deployment Process Policies and Schedule
Operations Deliverables
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
ObjectivesPriorities Branding Guide SharePoint Designer Policy Workflow Policy Development Standards (Including OOTB vs Custom) Development Environment Policy Testing Requirements Deployment Process Policies and Schedule
Development Deliverables
SharePoint Standards Online
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
ObjectivesPriorities Site Classification and Platform Classification Site Provisioning ProcessQuestionnaire User Expectations Agreement Roles and Responsibilities Support Agreement(s) Training and Communication Plans MySite Policies (Pictures)hellip
Support Deliverables
BEST PRACTICES CONFERENCE SHAREPOINT
User Lifecycle Policy Taxonomy Management Social Policies Content Standards Legal and Compliance Policy Search Management
Support Deliverables
SharePoint Standards Online
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
IS
Use them
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Governance Checklist
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
TechNet Community and More
BEST PRACTICES CONFERENCE SHAREPOINT
are
Use them
FRAMEWORKS
BEST PRACTICES CONFERENCE SHAREPOINT
ITIL Framework
BEST PRACTICES CONFERENCE SHAREPOINT
COBIT Framework
BEST PRACTICES CONFERENCE SHAREPOINT
Microsoft Operations Framework (MOF)
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
With Governance
BEST PRACTICES CONFERENCE SHAREPOINT
The OutcomeEveryone Achieves a Shared Understanding
of SharePoint Related Processes
BEST PRACTICES CONFERENCE SHAREPOINT
What to watch out forhellipNot just documents policies and
procedures It is an active and ongoing process
BEST PRACTICES CONFERENCE SHAREPOINT
Approaching and Supporting SharePoint
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
What is the best approach for SharePoint Implementations
ITERATIVE APPROACH
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Why Iterative SharePoint is a very large platform It takes time to understand SharePoint SharePoint is great for rapid prototyping
and for proof of concept work It ensures there is enough time to
review adjust and communicate
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Communication Planning
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Will act as a binding agreement (forces you to carry through)
Helps keep communication focused Helps prevent unwanted surprises
The Communication Plan
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Support Planning
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Donrsquot forget you arenrsquot superman
(Sorry Joe)
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Multiple Tiers for Escalation
Tactical Support Team
Help Desk
Site Administrators
End Users
Learning LibrariesOnlineHelp
(You canrsquot know everything)
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Measure SupportLearn and use data to be proactive
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Diversify Support resourcesmediums
Books and Manuals Online
MSDN
TechNet
Blogs
Cheat Sheets One on One Classroom Training
Forums
Help
Etc
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Useful digestible training sessions (less than an hour)
Workshops gt Presentations
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Avoid too much too fastKeep it simple
Itrsquos like learning to drive
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
IS
Use them
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Productivity Hub
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Support Tiphellip
RESPONDYou never want to give the IT busy
signal or support busy signal
BEST PRACTICES CONFERENCE SHAREPOINT
The OutcomeSharePoint is supported effectively
BEST PRACTICES CONFERENCE SHAREPOINT
What to watch out forhellipThe training and support can be
costly in time and resources
BEST PRACTICES CONFERENCE SHAREPOINT
Improved User Adoption
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
How do we get successful User Adoption
USERS MUST UNDERSTAND
THE VALUE
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Successful User Adoption Requireshellip
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Do a video like this onehellip
BEST PRACTICES CONFERENCE SHAREPOINT
The Outcome
Within the overall enterprise technology plan SharePoint meets specific business
needs
BEST PRACTICES CONFERENCE SHAREPOINT
What to watch out forhellipWe have to define our needs carefully if
we want to pick the right technology
BEST PRACTICES CONFERENCE SHAREPOINT
Achieving Buy In and Setting Expectations
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Before we beginhellip
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Letrsquos Talk About Perceptions
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
People See Different Things
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Perceptions Impact Motivationbull Acceptancebull Curiositybull Hungerbull Familybull Honourbull Idealismbull Independencebull Order
bull Physical Activitybull Powerbull Attractivenessbull Savingbull Social Contactbull Statusbull Securitybull Vengeance
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Two Key Groups Must Buy In and Have The Right Expectations
IT Services Decision Makers
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
What is the most important thing to IT Services
COST OF OWNERSHIP
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
What are some ways we can convince IT Services
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
The Biggest Point to Share is
SharePoint eventually allows Business Users to develop and implement business solutions that use technology without ITrsquos involvement
The Reality
IT doesnrsquot want to learnsupport a new technology
SharePointrsquos integration is invaluable to IT
A unified application delivery platform like SharePoint can greatly reduce costs time and effort for new work
Cost of Ownership (IT)
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Information
Search
Collaboration
ManagementControl
Process
InformationInformationInformationInformation
Explain Information Overload
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Information
Search
Collaboration
Management
Control
ProcessForms Services
Business Intelligence
Personalization
Records Management
Information
Search
Collaboration
ManagementControl
Process
Explain Platform Benefits
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
What is the most important thing to Decision Makers
Add Value To Business
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
What are some ways we can convince Decision Makers
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Add Value (Decision Makers)The Biggest Point to Share is
SharePoint can help achieve business objectives by improving productivity reducing waste and improving visibility to help drive better decision making
The Reality
Business Objectives are often not specific enough to be achievable
It takes time and investment to reach the point all managers and executives want
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Prioritize and Plan
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Map Solutions to ObjectivesCentralize Knowledge and Resources
Enhance Collaboration
Automate and Improve Business Processes
Enhance Governance Model
Reduce Redundancy and Improve Efficiency
Adjust Site Structure and Taxonomy
Migrate File Shares
Create Dashboards
Implement Workflow Solutions
Configure Search Services
Branding
Direct Relationship Indirect Relationship
Objectives should be more specific ndash Example purposes only
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Whatrsquos the expectation we have to set
It Takes Time
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
SharePoint Solutions (Evolution)
Super Simplified
Business Intelligence
Driven
Business Process Driven
Collaboration Driven
Information Driven
Communication Collaboration Workflow Auditing
Reporting
Dashboards
BEST PRACTICES CONFERENCE SHAREPOINT
The Outcome
Joe has achieved momentum and buy in
BEST PRACTICES CONFERENCE SHAREPOINT
What to watch out forhellipJoe must carefully manage expectations
and maintain the momentum
BEST PRACTICES CONFERENCE SHAREPOINT
Determining and Supporting ROI
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
How do we get here
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Show expected cost and return over multiple time periods
Remember to lsquodiscountrsquo values to account for cost of capital impact and the fact $5 dollars today is worth less than $5 in the future
Evaluating With Discounted Cash Flow
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Evaluating with Real Options Analysis
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Evaluating with Monte Carlo Analysis
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
This is kind of boringhellip
There are different ways of calculating ROI
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
There are really only two ways of using ROI
1 For Prioritization
2 To Improve Return
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
The Simplest ROI Formula Ever
Estimated Value
Estimated Difficulty
Even I can do it
1 For Prioritization
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Examples I have a difficult requirement Itrsquos an 8 in difficulty (out of 10)
I have an easy requirement Itrsquos a 2 in difficulty (out of 10)
The expected value of the difficult requirement is 4 (out of 10)
The expected value of the easy requirement is 6 (out of 10)
Estimated ValueEstimated Difficulty
1 For Prioritization
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
ROI (traditionally) Measures Financial Impact
2 To Improve Return
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
ROI analysis often misses non-financial impactrsquo or lsquoincreased potentialrsquo
WebsiteIntranet Visitors
Increased Connections
User Complaints Improved Morale Improved Skills
Improved Know-How
Innovation
Better Reputation
Employment ApplicationsClick-throughs
Comments
Positive Word of Mouth
Negative Word of Mouth
Improved RelationshipsSTILL IMPORTANT
2 To Improve Return
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Example of Non-Financial Measurement
2 To Improve Return
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
IS
Use them
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
SharePoint Deployment Planning Services (SDPS)
httpswwwpartnersdpscomPagesToolsSupportaspx
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Rapid Economic Justification Guide
httpwwwmicrosoftcombusinessenterprisevaluemspx
MEASURE THE RIGHT
THING
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
What you donrsquot want
Donrsquot lose perspective
BEST PRACTICES CONFERENCE SHAREPOINT
The OutcomeJoe is measuring effort effectively to
better prioritize or to improve return on investment
BEST PRACTICES CONFERENCE SHAREPOINT
What to watch out forhellipFear of bad estimation leading to not
estimating at all Vaguely right is better than precisely wrong
BEST PRACTICES CONFERENCE SHAREPOINT
Implementing Successful Governance
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
What is Governance
GOVERNANCE IS REQUIRED
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Without effective governanceorganization performance and
capability are significantly reduced
What does that mean
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Without Governance
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
So how do we do it
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Teamwork is KeyThere are typically 5 teams for SharePoint Governance
Business Strategy TeamInitiativesTechnical Strategy TeamTactical Teams
Tactical Operations Team
Tactical Development Team
Tactical Support Team
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Alternative TeamsIf the organization or implementation is small enough you might only need to start with two and break them apart as you maturegrow
Tactical Team Operations
Development
Support
Strategy Team Business
Technical
Identify patternsPlan for patternsExecute patterns
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
I think I see a Pattern
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Executing Governance
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
No Single ldquoApproachrdquo
Projects
Tasks
Communities
Practices
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
AggregateReference Document or Site (Contains all SharePoint Info ndash Single Point of Reference)
ObjectivesPriorities (TechBusiness)
Governance Deliverables
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Utilized by Business Users to develop and implement business solutions that use technology without ITrsquos direct involvement
Our primary unified application delivery platform
Our primary workflowbusiness process automation platform
Our intranet and communication center for internal corporate communications
hellip
SharePoint will behellip
Our (external) web content management platform
Our primary document management platform
Our contact management platform
hellip
SharePoint will not behellip
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
ObjectivesPriorities Disaster Recovery Plan Storage and Quota Policies Monitoring Plans Maintenance Plans Service Level Agreements Security Policies Deployment Process Policies and Schedule
Operations Deliverables
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
ObjectivesPriorities Branding Guide SharePoint Designer Policy Workflow Policy Development Standards (Including OOTB vs Custom) Development Environment Policy Testing Requirements Deployment Process Policies and Schedule
Development Deliverables
SharePoint Standards Online
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
ObjectivesPriorities Site Classification and Platform Classification Site Provisioning ProcessQuestionnaire User Expectations Agreement Roles and Responsibilities Support Agreement(s) Training and Communication Plans MySite Policies (Pictures)hellip
Support Deliverables
BEST PRACTICES CONFERENCE SHAREPOINT
User Lifecycle Policy Taxonomy Management Social Policies Content Standards Legal and Compliance Policy Search Management
Support Deliverables
SharePoint Standards Online
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
IS
Use them
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Governance Checklist
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
TechNet Community and More
BEST PRACTICES CONFERENCE SHAREPOINT
are
Use them
FRAMEWORKS
BEST PRACTICES CONFERENCE SHAREPOINT
ITIL Framework
BEST PRACTICES CONFERENCE SHAREPOINT
COBIT Framework
BEST PRACTICES CONFERENCE SHAREPOINT
Microsoft Operations Framework (MOF)
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
With Governance
BEST PRACTICES CONFERENCE SHAREPOINT
The OutcomeEveryone Achieves a Shared Understanding
of SharePoint Related Processes
BEST PRACTICES CONFERENCE SHAREPOINT
What to watch out forhellipNot just documents policies and
procedures It is an active and ongoing process
BEST PRACTICES CONFERENCE SHAREPOINT
Approaching and Supporting SharePoint
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
What is the best approach for SharePoint Implementations
ITERATIVE APPROACH
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Why Iterative SharePoint is a very large platform It takes time to understand SharePoint SharePoint is great for rapid prototyping
and for proof of concept work It ensures there is enough time to
review adjust and communicate
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Communication Planning
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Will act as a binding agreement (forces you to carry through)
Helps keep communication focused Helps prevent unwanted surprises
The Communication Plan
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Support Planning
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Donrsquot forget you arenrsquot superman
(Sorry Joe)
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Multiple Tiers for Escalation
Tactical Support Team
Help Desk
Site Administrators
End Users
Learning LibrariesOnlineHelp
(You canrsquot know everything)
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Measure SupportLearn and use data to be proactive
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Diversify Support resourcesmediums
Books and Manuals Online
MSDN
TechNet
Blogs
Cheat Sheets One on One Classroom Training
Forums
Help
Etc
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Useful digestible training sessions (less than an hour)
Workshops gt Presentations
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Avoid too much too fastKeep it simple
Itrsquos like learning to drive
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
IS
Use them
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Productivity Hub
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Support Tiphellip
RESPONDYou never want to give the IT busy
signal or support busy signal
BEST PRACTICES CONFERENCE SHAREPOINT
The OutcomeSharePoint is supported effectively
BEST PRACTICES CONFERENCE SHAREPOINT
What to watch out forhellipThe training and support can be
costly in time and resources
BEST PRACTICES CONFERENCE SHAREPOINT
Improved User Adoption
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
How do we get successful User Adoption
USERS MUST UNDERSTAND
THE VALUE
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Successful User Adoption Requireshellip
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Do a video like this onehellip
BEST PRACTICES CONFERENCE SHAREPOINT
What to watch out forhellipWe have to define our needs carefully if
we want to pick the right technology
BEST PRACTICES CONFERENCE SHAREPOINT
Achieving Buy In and Setting Expectations
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Before we beginhellip
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Letrsquos Talk About Perceptions
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
People See Different Things
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Perceptions Impact Motivationbull Acceptancebull Curiositybull Hungerbull Familybull Honourbull Idealismbull Independencebull Order
bull Physical Activitybull Powerbull Attractivenessbull Savingbull Social Contactbull Statusbull Securitybull Vengeance
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Two Key Groups Must Buy In and Have The Right Expectations
IT Services Decision Makers
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
What is the most important thing to IT Services
COST OF OWNERSHIP
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
What are some ways we can convince IT Services
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
The Biggest Point to Share is
SharePoint eventually allows Business Users to develop and implement business solutions that use technology without ITrsquos involvement
The Reality
IT doesnrsquot want to learnsupport a new technology
SharePointrsquos integration is invaluable to IT
A unified application delivery platform like SharePoint can greatly reduce costs time and effort for new work
Cost of Ownership (IT)
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Information
Search
Collaboration
ManagementControl
Process
InformationInformationInformationInformation
Explain Information Overload
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Information
Search
Collaboration
Management
Control
ProcessForms Services
Business Intelligence
Personalization
Records Management
Information
Search
Collaboration
ManagementControl
Process
Explain Platform Benefits
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
What is the most important thing to Decision Makers
Add Value To Business
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
What are some ways we can convince Decision Makers
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Add Value (Decision Makers)The Biggest Point to Share is
SharePoint can help achieve business objectives by improving productivity reducing waste and improving visibility to help drive better decision making
The Reality
Business Objectives are often not specific enough to be achievable
It takes time and investment to reach the point all managers and executives want
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Prioritize and Plan
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Map Solutions to ObjectivesCentralize Knowledge and Resources
Enhance Collaboration
Automate and Improve Business Processes
Enhance Governance Model
Reduce Redundancy and Improve Efficiency
Adjust Site Structure and Taxonomy
Migrate File Shares
Create Dashboards
Implement Workflow Solutions
Configure Search Services
Branding
Direct Relationship Indirect Relationship
Objectives should be more specific ndash Example purposes only
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Whatrsquos the expectation we have to set
It Takes Time
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
SharePoint Solutions (Evolution)
Super Simplified
Business Intelligence
Driven
Business Process Driven
Collaboration Driven
Information Driven
Communication Collaboration Workflow Auditing
Reporting
Dashboards
BEST PRACTICES CONFERENCE SHAREPOINT
The Outcome
Joe has achieved momentum and buy in
BEST PRACTICES CONFERENCE SHAREPOINT
What to watch out forhellipJoe must carefully manage expectations
and maintain the momentum
BEST PRACTICES CONFERENCE SHAREPOINT
Determining and Supporting ROI
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
How do we get here
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Show expected cost and return over multiple time periods
Remember to lsquodiscountrsquo values to account for cost of capital impact and the fact $5 dollars today is worth less than $5 in the future
Evaluating With Discounted Cash Flow
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Evaluating with Real Options Analysis
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Evaluating with Monte Carlo Analysis
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
This is kind of boringhellip
There are different ways of calculating ROI
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
There are really only two ways of using ROI
1 For Prioritization
2 To Improve Return
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
The Simplest ROI Formula Ever
Estimated Value
Estimated Difficulty
Even I can do it
1 For Prioritization
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Examples I have a difficult requirement Itrsquos an 8 in difficulty (out of 10)
I have an easy requirement Itrsquos a 2 in difficulty (out of 10)
The expected value of the difficult requirement is 4 (out of 10)
The expected value of the easy requirement is 6 (out of 10)
Estimated ValueEstimated Difficulty
1 For Prioritization
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
ROI (traditionally) Measures Financial Impact
2 To Improve Return
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
ROI analysis often misses non-financial impactrsquo or lsquoincreased potentialrsquo
WebsiteIntranet Visitors
Increased Connections
User Complaints Improved Morale Improved Skills
Improved Know-How
Innovation
Better Reputation
Employment ApplicationsClick-throughs
Comments
Positive Word of Mouth
Negative Word of Mouth
Improved RelationshipsSTILL IMPORTANT
2 To Improve Return
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Example of Non-Financial Measurement
2 To Improve Return
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
IS
Use them
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
SharePoint Deployment Planning Services (SDPS)
httpswwwpartnersdpscomPagesToolsSupportaspx
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Rapid Economic Justification Guide
httpwwwmicrosoftcombusinessenterprisevaluemspx
MEASURE THE RIGHT
THING
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
What you donrsquot want
Donrsquot lose perspective
BEST PRACTICES CONFERENCE SHAREPOINT
The OutcomeJoe is measuring effort effectively to
better prioritize or to improve return on investment
BEST PRACTICES CONFERENCE SHAREPOINT
What to watch out forhellipFear of bad estimation leading to not
estimating at all Vaguely right is better than precisely wrong
BEST PRACTICES CONFERENCE SHAREPOINT
Implementing Successful Governance
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
What is Governance
GOVERNANCE IS REQUIRED
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Without effective governanceorganization performance and
capability are significantly reduced
What does that mean
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Without Governance
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
So how do we do it
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Teamwork is KeyThere are typically 5 teams for SharePoint Governance
Business Strategy TeamInitiativesTechnical Strategy TeamTactical Teams
Tactical Operations Team
Tactical Development Team
Tactical Support Team
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Alternative TeamsIf the organization or implementation is small enough you might only need to start with two and break them apart as you maturegrow
Tactical Team Operations
Development
Support
Strategy Team Business
Technical
Identify patternsPlan for patternsExecute patterns
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
I think I see a Pattern
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Executing Governance
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
No Single ldquoApproachrdquo
Projects
Tasks
Communities
Practices
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
AggregateReference Document or Site (Contains all SharePoint Info ndash Single Point of Reference)
ObjectivesPriorities (TechBusiness)
Governance Deliverables
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Utilized by Business Users to develop and implement business solutions that use technology without ITrsquos direct involvement
Our primary unified application delivery platform
Our primary workflowbusiness process automation platform
Our intranet and communication center for internal corporate communications
hellip
SharePoint will behellip
Our (external) web content management platform
Our primary document management platform
Our contact management platform
hellip
SharePoint will not behellip
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
ObjectivesPriorities Disaster Recovery Plan Storage and Quota Policies Monitoring Plans Maintenance Plans Service Level Agreements Security Policies Deployment Process Policies and Schedule
Operations Deliverables
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
ObjectivesPriorities Branding Guide SharePoint Designer Policy Workflow Policy Development Standards (Including OOTB vs Custom) Development Environment Policy Testing Requirements Deployment Process Policies and Schedule
Development Deliverables
SharePoint Standards Online
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
ObjectivesPriorities Site Classification and Platform Classification Site Provisioning ProcessQuestionnaire User Expectations Agreement Roles and Responsibilities Support Agreement(s) Training and Communication Plans MySite Policies (Pictures)hellip
Support Deliverables
BEST PRACTICES CONFERENCE SHAREPOINT
User Lifecycle Policy Taxonomy Management Social Policies Content Standards Legal and Compliance Policy Search Management
Support Deliverables
SharePoint Standards Online
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
IS
Use them
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Governance Checklist
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
TechNet Community and More
BEST PRACTICES CONFERENCE SHAREPOINT
are
Use them
FRAMEWORKS
BEST PRACTICES CONFERENCE SHAREPOINT
ITIL Framework
BEST PRACTICES CONFERENCE SHAREPOINT
COBIT Framework
BEST PRACTICES CONFERENCE SHAREPOINT
Microsoft Operations Framework (MOF)
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
With Governance
BEST PRACTICES CONFERENCE SHAREPOINT
The OutcomeEveryone Achieves a Shared Understanding
of SharePoint Related Processes
BEST PRACTICES CONFERENCE SHAREPOINT
What to watch out forhellipNot just documents policies and
procedures It is an active and ongoing process
BEST PRACTICES CONFERENCE SHAREPOINT
Approaching and Supporting SharePoint
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
What is the best approach for SharePoint Implementations
ITERATIVE APPROACH
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Why Iterative SharePoint is a very large platform It takes time to understand SharePoint SharePoint is great for rapid prototyping
and for proof of concept work It ensures there is enough time to
review adjust and communicate
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Communication Planning
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Will act as a binding agreement (forces you to carry through)
Helps keep communication focused Helps prevent unwanted surprises
The Communication Plan
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Support Planning
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Donrsquot forget you arenrsquot superman
(Sorry Joe)
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Multiple Tiers for Escalation
Tactical Support Team
Help Desk
Site Administrators
End Users
Learning LibrariesOnlineHelp
(You canrsquot know everything)
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Measure SupportLearn and use data to be proactive
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Diversify Support resourcesmediums
Books and Manuals Online
MSDN
TechNet
Blogs
Cheat Sheets One on One Classroom Training
Forums
Help
Etc
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Useful digestible training sessions (less than an hour)
Workshops gt Presentations
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Avoid too much too fastKeep it simple
Itrsquos like learning to drive
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
IS
Use them
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Productivity Hub
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Support Tiphellip
RESPONDYou never want to give the IT busy
signal or support busy signal
BEST PRACTICES CONFERENCE SHAREPOINT
The OutcomeSharePoint is supported effectively
BEST PRACTICES CONFERENCE SHAREPOINT
What to watch out forhellipThe training and support can be
costly in time and resources
BEST PRACTICES CONFERENCE SHAREPOINT
Improved User Adoption
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
How do we get successful User Adoption
USERS MUST UNDERSTAND
THE VALUE
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Successful User Adoption Requireshellip
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Do a video like this onehellip
BEST PRACTICES CONFERENCE SHAREPOINT
Achieving Buy In and Setting Expectations
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Before we beginhellip
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Letrsquos Talk About Perceptions
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
People See Different Things
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Perceptions Impact Motivationbull Acceptancebull Curiositybull Hungerbull Familybull Honourbull Idealismbull Independencebull Order
bull Physical Activitybull Powerbull Attractivenessbull Savingbull Social Contactbull Statusbull Securitybull Vengeance
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Two Key Groups Must Buy In and Have The Right Expectations
IT Services Decision Makers
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
What is the most important thing to IT Services
COST OF OWNERSHIP
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
What are some ways we can convince IT Services
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
The Biggest Point to Share is
SharePoint eventually allows Business Users to develop and implement business solutions that use technology without ITrsquos involvement
The Reality
IT doesnrsquot want to learnsupport a new technology
SharePointrsquos integration is invaluable to IT
A unified application delivery platform like SharePoint can greatly reduce costs time and effort for new work
Cost of Ownership (IT)
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Information
Search
Collaboration
ManagementControl
Process
InformationInformationInformationInformation
Explain Information Overload
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Information
Search
Collaboration
Management
Control
ProcessForms Services
Business Intelligence
Personalization
Records Management
Information
Search
Collaboration
ManagementControl
Process
Explain Platform Benefits
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
What is the most important thing to Decision Makers
Add Value To Business
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
What are some ways we can convince Decision Makers
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Add Value (Decision Makers)The Biggest Point to Share is
SharePoint can help achieve business objectives by improving productivity reducing waste and improving visibility to help drive better decision making
The Reality
Business Objectives are often not specific enough to be achievable
It takes time and investment to reach the point all managers and executives want
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Prioritize and Plan
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Map Solutions to ObjectivesCentralize Knowledge and Resources
Enhance Collaboration
Automate and Improve Business Processes
Enhance Governance Model
Reduce Redundancy and Improve Efficiency
Adjust Site Structure and Taxonomy
Migrate File Shares
Create Dashboards
Implement Workflow Solutions
Configure Search Services
Branding
Direct Relationship Indirect Relationship
Objectives should be more specific ndash Example purposes only
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Whatrsquos the expectation we have to set
It Takes Time
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
SharePoint Solutions (Evolution)
Super Simplified
Business Intelligence
Driven
Business Process Driven
Collaboration Driven
Information Driven
Communication Collaboration Workflow Auditing
Reporting
Dashboards
BEST PRACTICES CONFERENCE SHAREPOINT
The Outcome
Joe has achieved momentum and buy in
BEST PRACTICES CONFERENCE SHAREPOINT
What to watch out forhellipJoe must carefully manage expectations
and maintain the momentum
BEST PRACTICES CONFERENCE SHAREPOINT
Determining and Supporting ROI
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
How do we get here
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Show expected cost and return over multiple time periods
Remember to lsquodiscountrsquo values to account for cost of capital impact and the fact $5 dollars today is worth less than $5 in the future
Evaluating With Discounted Cash Flow
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Evaluating with Real Options Analysis
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Evaluating with Monte Carlo Analysis
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
This is kind of boringhellip
There are different ways of calculating ROI
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
There are really only two ways of using ROI
1 For Prioritization
2 To Improve Return
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
The Simplest ROI Formula Ever
Estimated Value
Estimated Difficulty
Even I can do it
1 For Prioritization
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Examples I have a difficult requirement Itrsquos an 8 in difficulty (out of 10)
I have an easy requirement Itrsquos a 2 in difficulty (out of 10)
The expected value of the difficult requirement is 4 (out of 10)
The expected value of the easy requirement is 6 (out of 10)
Estimated ValueEstimated Difficulty
1 For Prioritization
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
ROI (traditionally) Measures Financial Impact
2 To Improve Return
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
ROI analysis often misses non-financial impactrsquo or lsquoincreased potentialrsquo
WebsiteIntranet Visitors
Increased Connections
User Complaints Improved Morale Improved Skills
Improved Know-How
Innovation
Better Reputation
Employment ApplicationsClick-throughs
Comments
Positive Word of Mouth
Negative Word of Mouth
Improved RelationshipsSTILL IMPORTANT
2 To Improve Return
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Example of Non-Financial Measurement
2 To Improve Return
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
IS
Use them
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
SharePoint Deployment Planning Services (SDPS)
httpswwwpartnersdpscomPagesToolsSupportaspx
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Rapid Economic Justification Guide
httpwwwmicrosoftcombusinessenterprisevaluemspx
MEASURE THE RIGHT
THING
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
What you donrsquot want
Donrsquot lose perspective
BEST PRACTICES CONFERENCE SHAREPOINT
The OutcomeJoe is measuring effort effectively to
better prioritize or to improve return on investment
BEST PRACTICES CONFERENCE SHAREPOINT
What to watch out forhellipFear of bad estimation leading to not
estimating at all Vaguely right is better than precisely wrong
BEST PRACTICES CONFERENCE SHAREPOINT
Implementing Successful Governance
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
What is Governance
GOVERNANCE IS REQUIRED
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Without effective governanceorganization performance and
capability are significantly reduced
What does that mean
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Without Governance
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
So how do we do it
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Teamwork is KeyThere are typically 5 teams for SharePoint Governance
Business Strategy TeamInitiativesTechnical Strategy TeamTactical Teams
Tactical Operations Team
Tactical Development Team
Tactical Support Team
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Alternative TeamsIf the organization or implementation is small enough you might only need to start with two and break them apart as you maturegrow
Tactical Team Operations
Development
Support
Strategy Team Business
Technical
Identify patternsPlan for patternsExecute patterns
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
I think I see a Pattern
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Executing Governance
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
No Single ldquoApproachrdquo
Projects
Tasks
Communities
Practices
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
AggregateReference Document or Site (Contains all SharePoint Info ndash Single Point of Reference)
ObjectivesPriorities (TechBusiness)
Governance Deliverables
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Utilized by Business Users to develop and implement business solutions that use technology without ITrsquos direct involvement
Our primary unified application delivery platform
Our primary workflowbusiness process automation platform
Our intranet and communication center for internal corporate communications
hellip
SharePoint will behellip
Our (external) web content management platform
Our primary document management platform
Our contact management platform
hellip
SharePoint will not behellip
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
ObjectivesPriorities Disaster Recovery Plan Storage and Quota Policies Monitoring Plans Maintenance Plans Service Level Agreements Security Policies Deployment Process Policies and Schedule
Operations Deliverables
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
ObjectivesPriorities Branding Guide SharePoint Designer Policy Workflow Policy Development Standards (Including OOTB vs Custom) Development Environment Policy Testing Requirements Deployment Process Policies and Schedule
Development Deliverables
SharePoint Standards Online
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
ObjectivesPriorities Site Classification and Platform Classification Site Provisioning ProcessQuestionnaire User Expectations Agreement Roles and Responsibilities Support Agreement(s) Training and Communication Plans MySite Policies (Pictures)hellip
Support Deliverables
BEST PRACTICES CONFERENCE SHAREPOINT
User Lifecycle Policy Taxonomy Management Social Policies Content Standards Legal and Compliance Policy Search Management
Support Deliverables
SharePoint Standards Online
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
IS
Use them
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Governance Checklist
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
TechNet Community and More
BEST PRACTICES CONFERENCE SHAREPOINT
are
Use them
FRAMEWORKS
BEST PRACTICES CONFERENCE SHAREPOINT
ITIL Framework
BEST PRACTICES CONFERENCE SHAREPOINT
COBIT Framework
BEST PRACTICES CONFERENCE SHAREPOINT
Microsoft Operations Framework (MOF)
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
With Governance
BEST PRACTICES CONFERENCE SHAREPOINT
The OutcomeEveryone Achieves a Shared Understanding
of SharePoint Related Processes
BEST PRACTICES CONFERENCE SHAREPOINT
What to watch out forhellipNot just documents policies and
procedures It is an active and ongoing process
BEST PRACTICES CONFERENCE SHAREPOINT
Approaching and Supporting SharePoint
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
What is the best approach for SharePoint Implementations
ITERATIVE APPROACH
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Why Iterative SharePoint is a very large platform It takes time to understand SharePoint SharePoint is great for rapid prototyping
and for proof of concept work It ensures there is enough time to
review adjust and communicate
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Communication Planning
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Will act as a binding agreement (forces you to carry through)
Helps keep communication focused Helps prevent unwanted surprises
The Communication Plan
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Support Planning
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Donrsquot forget you arenrsquot superman
(Sorry Joe)
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Multiple Tiers for Escalation
Tactical Support Team
Help Desk
Site Administrators
End Users
Learning LibrariesOnlineHelp
(You canrsquot know everything)
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Measure SupportLearn and use data to be proactive
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Diversify Support resourcesmediums
Books and Manuals Online
MSDN
TechNet
Blogs
Cheat Sheets One on One Classroom Training
Forums
Help
Etc
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Useful digestible training sessions (less than an hour)
Workshops gt Presentations
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Avoid too much too fastKeep it simple
Itrsquos like learning to drive
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
IS
Use them
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Productivity Hub
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Support Tiphellip
RESPONDYou never want to give the IT busy
signal or support busy signal
BEST PRACTICES CONFERENCE SHAREPOINT
The OutcomeSharePoint is supported effectively
BEST PRACTICES CONFERENCE SHAREPOINT
What to watch out forhellipThe training and support can be
costly in time and resources
BEST PRACTICES CONFERENCE SHAREPOINT
Improved User Adoption
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
How do we get successful User Adoption
USERS MUST UNDERSTAND
THE VALUE
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Successful User Adoption Requireshellip
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Do a video like this onehellip
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Before we beginhellip
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Letrsquos Talk About Perceptions
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
People See Different Things
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Perceptions Impact Motivationbull Acceptancebull Curiositybull Hungerbull Familybull Honourbull Idealismbull Independencebull Order
bull Physical Activitybull Powerbull Attractivenessbull Savingbull Social Contactbull Statusbull Securitybull Vengeance
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Two Key Groups Must Buy In and Have The Right Expectations
IT Services Decision Makers
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
What is the most important thing to IT Services
COST OF OWNERSHIP
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
What are some ways we can convince IT Services
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
The Biggest Point to Share is
SharePoint eventually allows Business Users to develop and implement business solutions that use technology without ITrsquos involvement
The Reality
IT doesnrsquot want to learnsupport a new technology
SharePointrsquos integration is invaluable to IT
A unified application delivery platform like SharePoint can greatly reduce costs time and effort for new work
Cost of Ownership (IT)
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Information
Search
Collaboration
ManagementControl
Process
InformationInformationInformationInformation
Explain Information Overload
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Information
Search
Collaboration
Management
Control
ProcessForms Services
Business Intelligence
Personalization
Records Management
Information
Search
Collaboration
ManagementControl
Process
Explain Platform Benefits
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
What is the most important thing to Decision Makers
Add Value To Business
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
What are some ways we can convince Decision Makers
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Add Value (Decision Makers)The Biggest Point to Share is
SharePoint can help achieve business objectives by improving productivity reducing waste and improving visibility to help drive better decision making
The Reality
Business Objectives are often not specific enough to be achievable
It takes time and investment to reach the point all managers and executives want
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Prioritize and Plan
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Map Solutions to ObjectivesCentralize Knowledge and Resources
Enhance Collaboration
Automate and Improve Business Processes
Enhance Governance Model
Reduce Redundancy and Improve Efficiency
Adjust Site Structure and Taxonomy
Migrate File Shares
Create Dashboards
Implement Workflow Solutions
Configure Search Services
Branding
Direct Relationship Indirect Relationship
Objectives should be more specific ndash Example purposes only
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Whatrsquos the expectation we have to set
It Takes Time
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
SharePoint Solutions (Evolution)
Super Simplified
Business Intelligence
Driven
Business Process Driven
Collaboration Driven
Information Driven
Communication Collaboration Workflow Auditing
Reporting
Dashboards
BEST PRACTICES CONFERENCE SHAREPOINT
The Outcome
Joe has achieved momentum and buy in
BEST PRACTICES CONFERENCE SHAREPOINT
What to watch out forhellipJoe must carefully manage expectations
and maintain the momentum
BEST PRACTICES CONFERENCE SHAREPOINT
Determining and Supporting ROI
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
How do we get here
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Show expected cost and return over multiple time periods
Remember to lsquodiscountrsquo values to account for cost of capital impact and the fact $5 dollars today is worth less than $5 in the future
Evaluating With Discounted Cash Flow
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Evaluating with Real Options Analysis
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Evaluating with Monte Carlo Analysis
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
This is kind of boringhellip
There are different ways of calculating ROI
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
There are really only two ways of using ROI
1 For Prioritization
2 To Improve Return
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
The Simplest ROI Formula Ever
Estimated Value
Estimated Difficulty
Even I can do it
1 For Prioritization
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Examples I have a difficult requirement Itrsquos an 8 in difficulty (out of 10)
I have an easy requirement Itrsquos a 2 in difficulty (out of 10)
The expected value of the difficult requirement is 4 (out of 10)
The expected value of the easy requirement is 6 (out of 10)
Estimated ValueEstimated Difficulty
1 For Prioritization
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
ROI (traditionally) Measures Financial Impact
2 To Improve Return
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
ROI analysis often misses non-financial impactrsquo or lsquoincreased potentialrsquo
WebsiteIntranet Visitors
Increased Connections
User Complaints Improved Morale Improved Skills
Improved Know-How
Innovation
Better Reputation
Employment ApplicationsClick-throughs
Comments
Positive Word of Mouth
Negative Word of Mouth
Improved RelationshipsSTILL IMPORTANT
2 To Improve Return
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Example of Non-Financial Measurement
2 To Improve Return
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
IS
Use them
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
SharePoint Deployment Planning Services (SDPS)
httpswwwpartnersdpscomPagesToolsSupportaspx
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Rapid Economic Justification Guide
httpwwwmicrosoftcombusinessenterprisevaluemspx
MEASURE THE RIGHT
THING
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
What you donrsquot want
Donrsquot lose perspective
BEST PRACTICES CONFERENCE SHAREPOINT
The OutcomeJoe is measuring effort effectively to
better prioritize or to improve return on investment
BEST PRACTICES CONFERENCE SHAREPOINT
What to watch out forhellipFear of bad estimation leading to not
estimating at all Vaguely right is better than precisely wrong
BEST PRACTICES CONFERENCE SHAREPOINT
Implementing Successful Governance
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
What is Governance
GOVERNANCE IS REQUIRED
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Without effective governanceorganization performance and
capability are significantly reduced
What does that mean
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Without Governance
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
So how do we do it
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Teamwork is KeyThere are typically 5 teams for SharePoint Governance
Business Strategy TeamInitiativesTechnical Strategy TeamTactical Teams
Tactical Operations Team
Tactical Development Team
Tactical Support Team
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Alternative TeamsIf the organization or implementation is small enough you might only need to start with two and break them apart as you maturegrow
Tactical Team Operations
Development
Support
Strategy Team Business
Technical
Identify patternsPlan for patternsExecute patterns
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
I think I see a Pattern
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Executing Governance
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
No Single ldquoApproachrdquo
Projects
Tasks
Communities
Practices
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
AggregateReference Document or Site (Contains all SharePoint Info ndash Single Point of Reference)
ObjectivesPriorities (TechBusiness)
Governance Deliverables
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Utilized by Business Users to develop and implement business solutions that use technology without ITrsquos direct involvement
Our primary unified application delivery platform
Our primary workflowbusiness process automation platform
Our intranet and communication center for internal corporate communications
hellip
SharePoint will behellip
Our (external) web content management platform
Our primary document management platform
Our contact management platform
hellip
SharePoint will not behellip
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
ObjectivesPriorities Disaster Recovery Plan Storage and Quota Policies Monitoring Plans Maintenance Plans Service Level Agreements Security Policies Deployment Process Policies and Schedule
Operations Deliverables
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
ObjectivesPriorities Branding Guide SharePoint Designer Policy Workflow Policy Development Standards (Including OOTB vs Custom) Development Environment Policy Testing Requirements Deployment Process Policies and Schedule
Development Deliverables
SharePoint Standards Online
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
ObjectivesPriorities Site Classification and Platform Classification Site Provisioning ProcessQuestionnaire User Expectations Agreement Roles and Responsibilities Support Agreement(s) Training and Communication Plans MySite Policies (Pictures)hellip
Support Deliverables
BEST PRACTICES CONFERENCE SHAREPOINT
User Lifecycle Policy Taxonomy Management Social Policies Content Standards Legal and Compliance Policy Search Management
Support Deliverables
SharePoint Standards Online
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
IS
Use them
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Governance Checklist
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
TechNet Community and More
BEST PRACTICES CONFERENCE SHAREPOINT
are
Use them
FRAMEWORKS
BEST PRACTICES CONFERENCE SHAREPOINT
ITIL Framework
BEST PRACTICES CONFERENCE SHAREPOINT
COBIT Framework
BEST PRACTICES CONFERENCE SHAREPOINT
Microsoft Operations Framework (MOF)
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
With Governance
BEST PRACTICES CONFERENCE SHAREPOINT
The OutcomeEveryone Achieves a Shared Understanding
of SharePoint Related Processes
BEST PRACTICES CONFERENCE SHAREPOINT
What to watch out forhellipNot just documents policies and
procedures It is an active and ongoing process
BEST PRACTICES CONFERENCE SHAREPOINT
Approaching and Supporting SharePoint
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
What is the best approach for SharePoint Implementations
ITERATIVE APPROACH
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Why Iterative SharePoint is a very large platform It takes time to understand SharePoint SharePoint is great for rapid prototyping
and for proof of concept work It ensures there is enough time to
review adjust and communicate
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Communication Planning
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Will act as a binding agreement (forces you to carry through)
Helps keep communication focused Helps prevent unwanted surprises
The Communication Plan
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Support Planning
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Donrsquot forget you arenrsquot superman
(Sorry Joe)
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Multiple Tiers for Escalation
Tactical Support Team
Help Desk
Site Administrators
End Users
Learning LibrariesOnlineHelp
(You canrsquot know everything)
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Measure SupportLearn and use data to be proactive
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Diversify Support resourcesmediums
Books and Manuals Online
MSDN
TechNet
Blogs
Cheat Sheets One on One Classroom Training
Forums
Help
Etc
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Useful digestible training sessions (less than an hour)
Workshops gt Presentations
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Avoid too much too fastKeep it simple
Itrsquos like learning to drive
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
IS
Use them
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Productivity Hub
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Support Tiphellip
RESPONDYou never want to give the IT busy
signal or support busy signal
BEST PRACTICES CONFERENCE SHAREPOINT
The OutcomeSharePoint is supported effectively
BEST PRACTICES CONFERENCE SHAREPOINT
What to watch out forhellipThe training and support can be
costly in time and resources
BEST PRACTICES CONFERENCE SHAREPOINT
Improved User Adoption
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
How do we get successful User Adoption
USERS MUST UNDERSTAND
THE VALUE
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Successful User Adoption Requireshellip
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Do a video like this onehellip
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Letrsquos Talk About Perceptions
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
People See Different Things
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Perceptions Impact Motivationbull Acceptancebull Curiositybull Hungerbull Familybull Honourbull Idealismbull Independencebull Order
bull Physical Activitybull Powerbull Attractivenessbull Savingbull Social Contactbull Statusbull Securitybull Vengeance
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Two Key Groups Must Buy In and Have The Right Expectations
IT Services Decision Makers
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
What is the most important thing to IT Services
COST OF OWNERSHIP
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
What are some ways we can convince IT Services
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
The Biggest Point to Share is
SharePoint eventually allows Business Users to develop and implement business solutions that use technology without ITrsquos involvement
The Reality
IT doesnrsquot want to learnsupport a new technology
SharePointrsquos integration is invaluable to IT
A unified application delivery platform like SharePoint can greatly reduce costs time and effort for new work
Cost of Ownership (IT)
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Information
Search
Collaboration
ManagementControl
Process
InformationInformationInformationInformation
Explain Information Overload
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Information
Search
Collaboration
Management
Control
ProcessForms Services
Business Intelligence
Personalization
Records Management
Information
Search
Collaboration
ManagementControl
Process
Explain Platform Benefits
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
What is the most important thing to Decision Makers
Add Value To Business
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
What are some ways we can convince Decision Makers
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Add Value (Decision Makers)The Biggest Point to Share is
SharePoint can help achieve business objectives by improving productivity reducing waste and improving visibility to help drive better decision making
The Reality
Business Objectives are often not specific enough to be achievable
It takes time and investment to reach the point all managers and executives want
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Prioritize and Plan
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Map Solutions to ObjectivesCentralize Knowledge and Resources
Enhance Collaboration
Automate and Improve Business Processes
Enhance Governance Model
Reduce Redundancy and Improve Efficiency
Adjust Site Structure and Taxonomy
Migrate File Shares
Create Dashboards
Implement Workflow Solutions
Configure Search Services
Branding
Direct Relationship Indirect Relationship
Objectives should be more specific ndash Example purposes only
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Whatrsquos the expectation we have to set
It Takes Time
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
SharePoint Solutions (Evolution)
Super Simplified
Business Intelligence
Driven
Business Process Driven
Collaboration Driven
Information Driven
Communication Collaboration Workflow Auditing
Reporting
Dashboards
BEST PRACTICES CONFERENCE SHAREPOINT
The Outcome
Joe has achieved momentum and buy in
BEST PRACTICES CONFERENCE SHAREPOINT
What to watch out forhellipJoe must carefully manage expectations
and maintain the momentum
BEST PRACTICES CONFERENCE SHAREPOINT
Determining and Supporting ROI
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
How do we get here
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Show expected cost and return over multiple time periods
Remember to lsquodiscountrsquo values to account for cost of capital impact and the fact $5 dollars today is worth less than $5 in the future
Evaluating With Discounted Cash Flow
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Evaluating with Real Options Analysis
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Evaluating with Monte Carlo Analysis
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
This is kind of boringhellip
There are different ways of calculating ROI
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
There are really only two ways of using ROI
1 For Prioritization
2 To Improve Return
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
The Simplest ROI Formula Ever
Estimated Value
Estimated Difficulty
Even I can do it
1 For Prioritization
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Examples I have a difficult requirement Itrsquos an 8 in difficulty (out of 10)
I have an easy requirement Itrsquos a 2 in difficulty (out of 10)
The expected value of the difficult requirement is 4 (out of 10)
The expected value of the easy requirement is 6 (out of 10)
Estimated ValueEstimated Difficulty
1 For Prioritization
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
ROI (traditionally) Measures Financial Impact
2 To Improve Return
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
ROI analysis often misses non-financial impactrsquo or lsquoincreased potentialrsquo
WebsiteIntranet Visitors
Increased Connections
User Complaints Improved Morale Improved Skills
Improved Know-How
Innovation
Better Reputation
Employment ApplicationsClick-throughs
Comments
Positive Word of Mouth
Negative Word of Mouth
Improved RelationshipsSTILL IMPORTANT
2 To Improve Return
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Example of Non-Financial Measurement
2 To Improve Return
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
IS
Use them
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
SharePoint Deployment Planning Services (SDPS)
httpswwwpartnersdpscomPagesToolsSupportaspx
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Rapid Economic Justification Guide
httpwwwmicrosoftcombusinessenterprisevaluemspx
MEASURE THE RIGHT
THING
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
What you donrsquot want
Donrsquot lose perspective
BEST PRACTICES CONFERENCE SHAREPOINT
The OutcomeJoe is measuring effort effectively to
better prioritize or to improve return on investment
BEST PRACTICES CONFERENCE SHAREPOINT
What to watch out forhellipFear of bad estimation leading to not
estimating at all Vaguely right is better than precisely wrong
BEST PRACTICES CONFERENCE SHAREPOINT
Implementing Successful Governance
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
What is Governance
GOVERNANCE IS REQUIRED
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Without effective governanceorganization performance and
capability are significantly reduced
What does that mean
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Without Governance
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
So how do we do it
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Teamwork is KeyThere are typically 5 teams for SharePoint Governance
Business Strategy TeamInitiativesTechnical Strategy TeamTactical Teams
Tactical Operations Team
Tactical Development Team
Tactical Support Team
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Alternative TeamsIf the organization or implementation is small enough you might only need to start with two and break them apart as you maturegrow
Tactical Team Operations
Development
Support
Strategy Team Business
Technical
Identify patternsPlan for patternsExecute patterns
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
I think I see a Pattern
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Executing Governance
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
No Single ldquoApproachrdquo
Projects
Tasks
Communities
Practices
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
AggregateReference Document or Site (Contains all SharePoint Info ndash Single Point of Reference)
ObjectivesPriorities (TechBusiness)
Governance Deliverables
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Utilized by Business Users to develop and implement business solutions that use technology without ITrsquos direct involvement
Our primary unified application delivery platform
Our primary workflowbusiness process automation platform
Our intranet and communication center for internal corporate communications
hellip
SharePoint will behellip
Our (external) web content management platform
Our primary document management platform
Our contact management platform
hellip
SharePoint will not behellip
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
ObjectivesPriorities Disaster Recovery Plan Storage and Quota Policies Monitoring Plans Maintenance Plans Service Level Agreements Security Policies Deployment Process Policies and Schedule
Operations Deliverables
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
ObjectivesPriorities Branding Guide SharePoint Designer Policy Workflow Policy Development Standards (Including OOTB vs Custom) Development Environment Policy Testing Requirements Deployment Process Policies and Schedule
Development Deliverables
SharePoint Standards Online
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
ObjectivesPriorities Site Classification and Platform Classification Site Provisioning ProcessQuestionnaire User Expectations Agreement Roles and Responsibilities Support Agreement(s) Training and Communication Plans MySite Policies (Pictures)hellip
Support Deliverables
BEST PRACTICES CONFERENCE SHAREPOINT
User Lifecycle Policy Taxonomy Management Social Policies Content Standards Legal and Compliance Policy Search Management
Support Deliverables
SharePoint Standards Online
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
IS
Use them
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Governance Checklist
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
TechNet Community and More
BEST PRACTICES CONFERENCE SHAREPOINT
are
Use them
FRAMEWORKS
BEST PRACTICES CONFERENCE SHAREPOINT
ITIL Framework
BEST PRACTICES CONFERENCE SHAREPOINT
COBIT Framework
BEST PRACTICES CONFERENCE SHAREPOINT
Microsoft Operations Framework (MOF)
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
With Governance
BEST PRACTICES CONFERENCE SHAREPOINT
The OutcomeEveryone Achieves a Shared Understanding
of SharePoint Related Processes
BEST PRACTICES CONFERENCE SHAREPOINT
What to watch out forhellipNot just documents policies and
procedures It is an active and ongoing process
BEST PRACTICES CONFERENCE SHAREPOINT
Approaching and Supporting SharePoint
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
What is the best approach for SharePoint Implementations
ITERATIVE APPROACH
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Why Iterative SharePoint is a very large platform It takes time to understand SharePoint SharePoint is great for rapid prototyping
and for proof of concept work It ensures there is enough time to
review adjust and communicate
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Communication Planning
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Will act as a binding agreement (forces you to carry through)
Helps keep communication focused Helps prevent unwanted surprises
The Communication Plan
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Support Planning
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Donrsquot forget you arenrsquot superman
(Sorry Joe)
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Multiple Tiers for Escalation
Tactical Support Team
Help Desk
Site Administrators
End Users
Learning LibrariesOnlineHelp
(You canrsquot know everything)
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Measure SupportLearn and use data to be proactive
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Diversify Support resourcesmediums
Books and Manuals Online
MSDN
TechNet
Blogs
Cheat Sheets One on One Classroom Training
Forums
Help
Etc
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Useful digestible training sessions (less than an hour)
Workshops gt Presentations
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Avoid too much too fastKeep it simple
Itrsquos like learning to drive
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
IS
Use them
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Productivity Hub
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Support Tiphellip
RESPONDYou never want to give the IT busy
signal or support busy signal
BEST PRACTICES CONFERENCE SHAREPOINT
The OutcomeSharePoint is supported effectively
BEST PRACTICES CONFERENCE SHAREPOINT
What to watch out forhellipThe training and support can be
costly in time and resources
BEST PRACTICES CONFERENCE SHAREPOINT
Improved User Adoption
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
How do we get successful User Adoption
USERS MUST UNDERSTAND
THE VALUE
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Successful User Adoption Requireshellip
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Do a video like this onehellip
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
People See Different Things
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Perceptions Impact Motivationbull Acceptancebull Curiositybull Hungerbull Familybull Honourbull Idealismbull Independencebull Order
bull Physical Activitybull Powerbull Attractivenessbull Savingbull Social Contactbull Statusbull Securitybull Vengeance
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Two Key Groups Must Buy In and Have The Right Expectations
IT Services Decision Makers
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
What is the most important thing to IT Services
COST OF OWNERSHIP
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
What are some ways we can convince IT Services
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
The Biggest Point to Share is
SharePoint eventually allows Business Users to develop and implement business solutions that use technology without ITrsquos involvement
The Reality
IT doesnrsquot want to learnsupport a new technology
SharePointrsquos integration is invaluable to IT
A unified application delivery platform like SharePoint can greatly reduce costs time and effort for new work
Cost of Ownership (IT)
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Information
Search
Collaboration
ManagementControl
Process
InformationInformationInformationInformation
Explain Information Overload
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Information
Search
Collaboration
Management
Control
ProcessForms Services
Business Intelligence
Personalization
Records Management
Information
Search
Collaboration
ManagementControl
Process
Explain Platform Benefits
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
What is the most important thing to Decision Makers
Add Value To Business
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
What are some ways we can convince Decision Makers
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Add Value (Decision Makers)The Biggest Point to Share is
SharePoint can help achieve business objectives by improving productivity reducing waste and improving visibility to help drive better decision making
The Reality
Business Objectives are often not specific enough to be achievable
It takes time and investment to reach the point all managers and executives want
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Prioritize and Plan
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Map Solutions to ObjectivesCentralize Knowledge and Resources
Enhance Collaboration
Automate and Improve Business Processes
Enhance Governance Model
Reduce Redundancy and Improve Efficiency
Adjust Site Structure and Taxonomy
Migrate File Shares
Create Dashboards
Implement Workflow Solutions
Configure Search Services
Branding
Direct Relationship Indirect Relationship
Objectives should be more specific ndash Example purposes only
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Whatrsquos the expectation we have to set
It Takes Time
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
SharePoint Solutions (Evolution)
Super Simplified
Business Intelligence
Driven
Business Process Driven
Collaboration Driven
Information Driven
Communication Collaboration Workflow Auditing
Reporting
Dashboards
BEST PRACTICES CONFERENCE SHAREPOINT
The Outcome
Joe has achieved momentum and buy in
BEST PRACTICES CONFERENCE SHAREPOINT
What to watch out forhellipJoe must carefully manage expectations
and maintain the momentum
BEST PRACTICES CONFERENCE SHAREPOINT
Determining and Supporting ROI
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
How do we get here
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Show expected cost and return over multiple time periods
Remember to lsquodiscountrsquo values to account for cost of capital impact and the fact $5 dollars today is worth less than $5 in the future
Evaluating With Discounted Cash Flow
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Evaluating with Real Options Analysis
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Evaluating with Monte Carlo Analysis
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
This is kind of boringhellip
There are different ways of calculating ROI
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
There are really only two ways of using ROI
1 For Prioritization
2 To Improve Return
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
The Simplest ROI Formula Ever
Estimated Value
Estimated Difficulty
Even I can do it
1 For Prioritization
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Examples I have a difficult requirement Itrsquos an 8 in difficulty (out of 10)
I have an easy requirement Itrsquos a 2 in difficulty (out of 10)
The expected value of the difficult requirement is 4 (out of 10)
The expected value of the easy requirement is 6 (out of 10)
Estimated ValueEstimated Difficulty
1 For Prioritization
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
ROI (traditionally) Measures Financial Impact
2 To Improve Return
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
ROI analysis often misses non-financial impactrsquo or lsquoincreased potentialrsquo
WebsiteIntranet Visitors
Increased Connections
User Complaints Improved Morale Improved Skills
Improved Know-How
Innovation
Better Reputation
Employment ApplicationsClick-throughs
Comments
Positive Word of Mouth
Negative Word of Mouth
Improved RelationshipsSTILL IMPORTANT
2 To Improve Return
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Example of Non-Financial Measurement
2 To Improve Return
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
IS
Use them
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
SharePoint Deployment Planning Services (SDPS)
httpswwwpartnersdpscomPagesToolsSupportaspx
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Rapid Economic Justification Guide
httpwwwmicrosoftcombusinessenterprisevaluemspx
MEASURE THE RIGHT
THING
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
What you donrsquot want
Donrsquot lose perspective
BEST PRACTICES CONFERENCE SHAREPOINT
The OutcomeJoe is measuring effort effectively to
better prioritize or to improve return on investment
BEST PRACTICES CONFERENCE SHAREPOINT
What to watch out forhellipFear of bad estimation leading to not
estimating at all Vaguely right is better than precisely wrong
BEST PRACTICES CONFERENCE SHAREPOINT
Implementing Successful Governance
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
What is Governance
GOVERNANCE IS REQUIRED
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Without effective governanceorganization performance and
capability are significantly reduced
What does that mean
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Without Governance
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
So how do we do it
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Teamwork is KeyThere are typically 5 teams for SharePoint Governance
Business Strategy TeamInitiativesTechnical Strategy TeamTactical Teams
Tactical Operations Team
Tactical Development Team
Tactical Support Team
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Alternative TeamsIf the organization or implementation is small enough you might only need to start with two and break them apart as you maturegrow
Tactical Team Operations
Development
Support
Strategy Team Business
Technical
Identify patternsPlan for patternsExecute patterns
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
I think I see a Pattern
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Executing Governance
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
No Single ldquoApproachrdquo
Projects
Tasks
Communities
Practices
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
AggregateReference Document or Site (Contains all SharePoint Info ndash Single Point of Reference)
ObjectivesPriorities (TechBusiness)
Governance Deliverables
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Utilized by Business Users to develop and implement business solutions that use technology without ITrsquos direct involvement
Our primary unified application delivery platform
Our primary workflowbusiness process automation platform
Our intranet and communication center for internal corporate communications
hellip
SharePoint will behellip
Our (external) web content management platform
Our primary document management platform
Our contact management platform
hellip
SharePoint will not behellip
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
ObjectivesPriorities Disaster Recovery Plan Storage and Quota Policies Monitoring Plans Maintenance Plans Service Level Agreements Security Policies Deployment Process Policies and Schedule
Operations Deliverables
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
ObjectivesPriorities Branding Guide SharePoint Designer Policy Workflow Policy Development Standards (Including OOTB vs Custom) Development Environment Policy Testing Requirements Deployment Process Policies and Schedule
Development Deliverables
SharePoint Standards Online
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
ObjectivesPriorities Site Classification and Platform Classification Site Provisioning ProcessQuestionnaire User Expectations Agreement Roles and Responsibilities Support Agreement(s) Training and Communication Plans MySite Policies (Pictures)hellip
Support Deliverables
BEST PRACTICES CONFERENCE SHAREPOINT
User Lifecycle Policy Taxonomy Management Social Policies Content Standards Legal and Compliance Policy Search Management
Support Deliverables
SharePoint Standards Online
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
IS
Use them
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Governance Checklist
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
TechNet Community and More
BEST PRACTICES CONFERENCE SHAREPOINT
are
Use them
FRAMEWORKS
BEST PRACTICES CONFERENCE SHAREPOINT
ITIL Framework
BEST PRACTICES CONFERENCE SHAREPOINT
COBIT Framework
BEST PRACTICES CONFERENCE SHAREPOINT
Microsoft Operations Framework (MOF)
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
With Governance
BEST PRACTICES CONFERENCE SHAREPOINT
The OutcomeEveryone Achieves a Shared Understanding
of SharePoint Related Processes
BEST PRACTICES CONFERENCE SHAREPOINT
What to watch out forhellipNot just documents policies and
procedures It is an active and ongoing process
BEST PRACTICES CONFERENCE SHAREPOINT
Approaching and Supporting SharePoint
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
What is the best approach for SharePoint Implementations
ITERATIVE APPROACH
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Why Iterative SharePoint is a very large platform It takes time to understand SharePoint SharePoint is great for rapid prototyping
and for proof of concept work It ensures there is enough time to
review adjust and communicate
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Communication Planning
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Will act as a binding agreement (forces you to carry through)
Helps keep communication focused Helps prevent unwanted surprises
The Communication Plan
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Support Planning
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Donrsquot forget you arenrsquot superman
(Sorry Joe)
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Multiple Tiers for Escalation
Tactical Support Team
Help Desk
Site Administrators
End Users
Learning LibrariesOnlineHelp
(You canrsquot know everything)
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Measure SupportLearn and use data to be proactive
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Diversify Support resourcesmediums
Books and Manuals Online
MSDN
TechNet
Blogs
Cheat Sheets One on One Classroom Training
Forums
Help
Etc
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Useful digestible training sessions (less than an hour)
Workshops gt Presentations
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Avoid too much too fastKeep it simple
Itrsquos like learning to drive
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
IS
Use them
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Productivity Hub
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Support Tiphellip
RESPONDYou never want to give the IT busy
signal or support busy signal
BEST PRACTICES CONFERENCE SHAREPOINT
The OutcomeSharePoint is supported effectively
BEST PRACTICES CONFERENCE SHAREPOINT
What to watch out forhellipThe training and support can be
costly in time and resources
BEST PRACTICES CONFERENCE SHAREPOINT
Improved User Adoption
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
How do we get successful User Adoption
USERS MUST UNDERSTAND
THE VALUE
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Successful User Adoption Requireshellip
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Do a video like this onehellip
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
People See Different Things
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Perceptions Impact Motivationbull Acceptancebull Curiositybull Hungerbull Familybull Honourbull Idealismbull Independencebull Order
bull Physical Activitybull Powerbull Attractivenessbull Savingbull Social Contactbull Statusbull Securitybull Vengeance
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Two Key Groups Must Buy In and Have The Right Expectations
IT Services Decision Makers
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
What is the most important thing to IT Services
COST OF OWNERSHIP
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
What are some ways we can convince IT Services
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
The Biggest Point to Share is
SharePoint eventually allows Business Users to develop and implement business solutions that use technology without ITrsquos involvement
The Reality
IT doesnrsquot want to learnsupport a new technology
SharePointrsquos integration is invaluable to IT
A unified application delivery platform like SharePoint can greatly reduce costs time and effort for new work
Cost of Ownership (IT)
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Information
Search
Collaboration
ManagementControl
Process
InformationInformationInformationInformation
Explain Information Overload
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Information
Search
Collaboration
Management
Control
ProcessForms Services
Business Intelligence
Personalization
Records Management
Information
Search
Collaboration
ManagementControl
Process
Explain Platform Benefits
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
What is the most important thing to Decision Makers
Add Value To Business
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
What are some ways we can convince Decision Makers
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Add Value (Decision Makers)The Biggest Point to Share is
SharePoint can help achieve business objectives by improving productivity reducing waste and improving visibility to help drive better decision making
The Reality
Business Objectives are often not specific enough to be achievable
It takes time and investment to reach the point all managers and executives want
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Prioritize and Plan
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Map Solutions to ObjectivesCentralize Knowledge and Resources
Enhance Collaboration
Automate and Improve Business Processes
Enhance Governance Model
Reduce Redundancy and Improve Efficiency
Adjust Site Structure and Taxonomy
Migrate File Shares
Create Dashboards
Implement Workflow Solutions
Configure Search Services
Branding
Direct Relationship Indirect Relationship
Objectives should be more specific ndash Example purposes only
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Whatrsquos the expectation we have to set
It Takes Time
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
SharePoint Solutions (Evolution)
Super Simplified
Business Intelligence
Driven
Business Process Driven
Collaboration Driven
Information Driven
Communication Collaboration Workflow Auditing
Reporting
Dashboards
BEST PRACTICES CONFERENCE SHAREPOINT
The Outcome
Joe has achieved momentum and buy in
BEST PRACTICES CONFERENCE SHAREPOINT
What to watch out forhellipJoe must carefully manage expectations
and maintain the momentum
BEST PRACTICES CONFERENCE SHAREPOINT
Determining and Supporting ROI
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
How do we get here
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Show expected cost and return over multiple time periods
Remember to lsquodiscountrsquo values to account for cost of capital impact and the fact $5 dollars today is worth less than $5 in the future
Evaluating With Discounted Cash Flow
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Evaluating with Real Options Analysis
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Evaluating with Monte Carlo Analysis
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
This is kind of boringhellip
There are different ways of calculating ROI
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
There are really only two ways of using ROI
1 For Prioritization
2 To Improve Return
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
The Simplest ROI Formula Ever
Estimated Value
Estimated Difficulty
Even I can do it
1 For Prioritization
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Examples I have a difficult requirement Itrsquos an 8 in difficulty (out of 10)
I have an easy requirement Itrsquos a 2 in difficulty (out of 10)
The expected value of the difficult requirement is 4 (out of 10)
The expected value of the easy requirement is 6 (out of 10)
Estimated ValueEstimated Difficulty
1 For Prioritization
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
ROI (traditionally) Measures Financial Impact
2 To Improve Return
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
ROI analysis often misses non-financial impactrsquo or lsquoincreased potentialrsquo
WebsiteIntranet Visitors
Increased Connections
User Complaints Improved Morale Improved Skills
Improved Know-How
Innovation
Better Reputation
Employment ApplicationsClick-throughs
Comments
Positive Word of Mouth
Negative Word of Mouth
Improved RelationshipsSTILL IMPORTANT
2 To Improve Return
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Example of Non-Financial Measurement
2 To Improve Return
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
IS
Use them
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
SharePoint Deployment Planning Services (SDPS)
httpswwwpartnersdpscomPagesToolsSupportaspx
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Rapid Economic Justification Guide
httpwwwmicrosoftcombusinessenterprisevaluemspx
MEASURE THE RIGHT
THING
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
What you donrsquot want
Donrsquot lose perspective
BEST PRACTICES CONFERENCE SHAREPOINT
The OutcomeJoe is measuring effort effectively to
better prioritize or to improve return on investment
BEST PRACTICES CONFERENCE SHAREPOINT
What to watch out forhellipFear of bad estimation leading to not
estimating at all Vaguely right is better than precisely wrong
BEST PRACTICES CONFERENCE SHAREPOINT
Implementing Successful Governance
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
What is Governance
GOVERNANCE IS REQUIRED
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Without effective governanceorganization performance and
capability are significantly reduced
What does that mean
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Without Governance
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
So how do we do it
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Teamwork is KeyThere are typically 5 teams for SharePoint Governance
Business Strategy TeamInitiativesTechnical Strategy TeamTactical Teams
Tactical Operations Team
Tactical Development Team
Tactical Support Team
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Alternative TeamsIf the organization or implementation is small enough you might only need to start with two and break them apart as you maturegrow
Tactical Team Operations
Development
Support
Strategy Team Business
Technical
Identify patternsPlan for patternsExecute patterns
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
I think I see a Pattern
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Executing Governance
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
No Single ldquoApproachrdquo
Projects
Tasks
Communities
Practices
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
AggregateReference Document or Site (Contains all SharePoint Info ndash Single Point of Reference)
ObjectivesPriorities (TechBusiness)
Governance Deliverables
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Utilized by Business Users to develop and implement business solutions that use technology without ITrsquos direct involvement
Our primary unified application delivery platform
Our primary workflowbusiness process automation platform
Our intranet and communication center for internal corporate communications
hellip
SharePoint will behellip
Our (external) web content management platform
Our primary document management platform
Our contact management platform
hellip
SharePoint will not behellip
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
ObjectivesPriorities Disaster Recovery Plan Storage and Quota Policies Monitoring Plans Maintenance Plans Service Level Agreements Security Policies Deployment Process Policies and Schedule
Operations Deliverables
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
ObjectivesPriorities Branding Guide SharePoint Designer Policy Workflow Policy Development Standards (Including OOTB vs Custom) Development Environment Policy Testing Requirements Deployment Process Policies and Schedule
Development Deliverables
SharePoint Standards Online
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
ObjectivesPriorities Site Classification and Platform Classification Site Provisioning ProcessQuestionnaire User Expectations Agreement Roles and Responsibilities Support Agreement(s) Training and Communication Plans MySite Policies (Pictures)hellip
Support Deliverables
BEST PRACTICES CONFERENCE SHAREPOINT
User Lifecycle Policy Taxonomy Management Social Policies Content Standards Legal and Compliance Policy Search Management
Support Deliverables
SharePoint Standards Online
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
IS
Use them
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Governance Checklist
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
TechNet Community and More
BEST PRACTICES CONFERENCE SHAREPOINT
are
Use them
FRAMEWORKS
BEST PRACTICES CONFERENCE SHAREPOINT
ITIL Framework
BEST PRACTICES CONFERENCE SHAREPOINT
COBIT Framework
BEST PRACTICES CONFERENCE SHAREPOINT
Microsoft Operations Framework (MOF)
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
With Governance
BEST PRACTICES CONFERENCE SHAREPOINT
The OutcomeEveryone Achieves a Shared Understanding
of SharePoint Related Processes
BEST PRACTICES CONFERENCE SHAREPOINT
What to watch out forhellipNot just documents policies and
procedures It is an active and ongoing process
BEST PRACTICES CONFERENCE SHAREPOINT
Approaching and Supporting SharePoint
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
What is the best approach for SharePoint Implementations
ITERATIVE APPROACH
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Why Iterative SharePoint is a very large platform It takes time to understand SharePoint SharePoint is great for rapid prototyping
and for proof of concept work It ensures there is enough time to
review adjust and communicate
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Communication Planning
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Will act as a binding agreement (forces you to carry through)
Helps keep communication focused Helps prevent unwanted surprises
The Communication Plan
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Support Planning
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Donrsquot forget you arenrsquot superman
(Sorry Joe)
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Multiple Tiers for Escalation
Tactical Support Team
Help Desk
Site Administrators
End Users
Learning LibrariesOnlineHelp
(You canrsquot know everything)
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Measure SupportLearn and use data to be proactive
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Diversify Support resourcesmediums
Books and Manuals Online
MSDN
TechNet
Blogs
Cheat Sheets One on One Classroom Training
Forums
Help
Etc
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Useful digestible training sessions (less than an hour)
Workshops gt Presentations
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Avoid too much too fastKeep it simple
Itrsquos like learning to drive
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
IS
Use them
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Productivity Hub
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Support Tiphellip
RESPONDYou never want to give the IT busy
signal or support busy signal
BEST PRACTICES CONFERENCE SHAREPOINT
The OutcomeSharePoint is supported effectively
BEST PRACTICES CONFERENCE SHAREPOINT
What to watch out forhellipThe training and support can be
costly in time and resources
BEST PRACTICES CONFERENCE SHAREPOINT
Improved User Adoption
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
How do we get successful User Adoption
USERS MUST UNDERSTAND
THE VALUE
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Successful User Adoption Requireshellip
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Do a video like this onehellip
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Perceptions Impact Motivationbull Acceptancebull Curiositybull Hungerbull Familybull Honourbull Idealismbull Independencebull Order
bull Physical Activitybull Powerbull Attractivenessbull Savingbull Social Contactbull Statusbull Securitybull Vengeance
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Two Key Groups Must Buy In and Have The Right Expectations
IT Services Decision Makers
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
What is the most important thing to IT Services
COST OF OWNERSHIP
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
What are some ways we can convince IT Services
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
The Biggest Point to Share is
SharePoint eventually allows Business Users to develop and implement business solutions that use technology without ITrsquos involvement
The Reality
IT doesnrsquot want to learnsupport a new technology
SharePointrsquos integration is invaluable to IT
A unified application delivery platform like SharePoint can greatly reduce costs time and effort for new work
Cost of Ownership (IT)
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Information
Search
Collaboration
ManagementControl
Process
InformationInformationInformationInformation
Explain Information Overload
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Information
Search
Collaboration
Management
Control
ProcessForms Services
Business Intelligence
Personalization
Records Management
Information
Search
Collaboration
ManagementControl
Process
Explain Platform Benefits
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
What is the most important thing to Decision Makers
Add Value To Business
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
What are some ways we can convince Decision Makers
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Add Value (Decision Makers)The Biggest Point to Share is
SharePoint can help achieve business objectives by improving productivity reducing waste and improving visibility to help drive better decision making
The Reality
Business Objectives are often not specific enough to be achievable
It takes time and investment to reach the point all managers and executives want
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Prioritize and Plan
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Map Solutions to ObjectivesCentralize Knowledge and Resources
Enhance Collaboration
Automate and Improve Business Processes
Enhance Governance Model
Reduce Redundancy and Improve Efficiency
Adjust Site Structure and Taxonomy
Migrate File Shares
Create Dashboards
Implement Workflow Solutions
Configure Search Services
Branding
Direct Relationship Indirect Relationship
Objectives should be more specific ndash Example purposes only
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Whatrsquos the expectation we have to set
It Takes Time
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
SharePoint Solutions (Evolution)
Super Simplified
Business Intelligence
Driven
Business Process Driven
Collaboration Driven
Information Driven
Communication Collaboration Workflow Auditing
Reporting
Dashboards
BEST PRACTICES CONFERENCE SHAREPOINT
The Outcome
Joe has achieved momentum and buy in
BEST PRACTICES CONFERENCE SHAREPOINT
What to watch out forhellipJoe must carefully manage expectations
and maintain the momentum
BEST PRACTICES CONFERENCE SHAREPOINT
Determining and Supporting ROI
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
How do we get here
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Show expected cost and return over multiple time periods
Remember to lsquodiscountrsquo values to account for cost of capital impact and the fact $5 dollars today is worth less than $5 in the future
Evaluating With Discounted Cash Flow
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Evaluating with Real Options Analysis
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Evaluating with Monte Carlo Analysis
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
This is kind of boringhellip
There are different ways of calculating ROI
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
There are really only two ways of using ROI
1 For Prioritization
2 To Improve Return
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
The Simplest ROI Formula Ever
Estimated Value
Estimated Difficulty
Even I can do it
1 For Prioritization
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Examples I have a difficult requirement Itrsquos an 8 in difficulty (out of 10)
I have an easy requirement Itrsquos a 2 in difficulty (out of 10)
The expected value of the difficult requirement is 4 (out of 10)
The expected value of the easy requirement is 6 (out of 10)
Estimated ValueEstimated Difficulty
1 For Prioritization
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
ROI (traditionally) Measures Financial Impact
2 To Improve Return
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
ROI analysis often misses non-financial impactrsquo or lsquoincreased potentialrsquo
WebsiteIntranet Visitors
Increased Connections
User Complaints Improved Morale Improved Skills
Improved Know-How
Innovation
Better Reputation
Employment ApplicationsClick-throughs
Comments
Positive Word of Mouth
Negative Word of Mouth
Improved RelationshipsSTILL IMPORTANT
2 To Improve Return
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Example of Non-Financial Measurement
2 To Improve Return
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
IS
Use them
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
SharePoint Deployment Planning Services (SDPS)
httpswwwpartnersdpscomPagesToolsSupportaspx
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Rapid Economic Justification Guide
httpwwwmicrosoftcombusinessenterprisevaluemspx
MEASURE THE RIGHT
THING
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
What you donrsquot want
Donrsquot lose perspective
BEST PRACTICES CONFERENCE SHAREPOINT
The OutcomeJoe is measuring effort effectively to
better prioritize or to improve return on investment
BEST PRACTICES CONFERENCE SHAREPOINT
What to watch out forhellipFear of bad estimation leading to not
estimating at all Vaguely right is better than precisely wrong
BEST PRACTICES CONFERENCE SHAREPOINT
Implementing Successful Governance
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
What is Governance
GOVERNANCE IS REQUIRED
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Without effective governanceorganization performance and
capability are significantly reduced
What does that mean
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Without Governance
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
So how do we do it
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Teamwork is KeyThere are typically 5 teams for SharePoint Governance
Business Strategy TeamInitiativesTechnical Strategy TeamTactical Teams
Tactical Operations Team
Tactical Development Team
Tactical Support Team
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Alternative TeamsIf the organization or implementation is small enough you might only need to start with two and break them apart as you maturegrow
Tactical Team Operations
Development
Support
Strategy Team Business
Technical
Identify patternsPlan for patternsExecute patterns
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
I think I see a Pattern
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Executing Governance
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
No Single ldquoApproachrdquo
Projects
Tasks
Communities
Practices
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
AggregateReference Document or Site (Contains all SharePoint Info ndash Single Point of Reference)
ObjectivesPriorities (TechBusiness)
Governance Deliverables
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Utilized by Business Users to develop and implement business solutions that use technology without ITrsquos direct involvement
Our primary unified application delivery platform
Our primary workflowbusiness process automation platform
Our intranet and communication center for internal corporate communications
hellip
SharePoint will behellip
Our (external) web content management platform
Our primary document management platform
Our contact management platform
hellip
SharePoint will not behellip
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
ObjectivesPriorities Disaster Recovery Plan Storage and Quota Policies Monitoring Plans Maintenance Plans Service Level Agreements Security Policies Deployment Process Policies and Schedule
Operations Deliverables
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
ObjectivesPriorities Branding Guide SharePoint Designer Policy Workflow Policy Development Standards (Including OOTB vs Custom) Development Environment Policy Testing Requirements Deployment Process Policies and Schedule
Development Deliverables
SharePoint Standards Online
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
ObjectivesPriorities Site Classification and Platform Classification Site Provisioning ProcessQuestionnaire User Expectations Agreement Roles and Responsibilities Support Agreement(s) Training and Communication Plans MySite Policies (Pictures)hellip
Support Deliverables
BEST PRACTICES CONFERENCE SHAREPOINT
User Lifecycle Policy Taxonomy Management Social Policies Content Standards Legal and Compliance Policy Search Management
Support Deliverables
SharePoint Standards Online
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
IS
Use them
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Governance Checklist
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
TechNet Community and More
BEST PRACTICES CONFERENCE SHAREPOINT
are
Use them
FRAMEWORKS
BEST PRACTICES CONFERENCE SHAREPOINT
ITIL Framework
BEST PRACTICES CONFERENCE SHAREPOINT
COBIT Framework
BEST PRACTICES CONFERENCE SHAREPOINT
Microsoft Operations Framework (MOF)
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
With Governance
BEST PRACTICES CONFERENCE SHAREPOINT
The OutcomeEveryone Achieves a Shared Understanding
of SharePoint Related Processes
BEST PRACTICES CONFERENCE SHAREPOINT
What to watch out forhellipNot just documents policies and
procedures It is an active and ongoing process
BEST PRACTICES CONFERENCE SHAREPOINT
Approaching and Supporting SharePoint
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
What is the best approach for SharePoint Implementations
ITERATIVE APPROACH
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Why Iterative SharePoint is a very large platform It takes time to understand SharePoint SharePoint is great for rapid prototyping
and for proof of concept work It ensures there is enough time to
review adjust and communicate
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Communication Planning
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Will act as a binding agreement (forces you to carry through)
Helps keep communication focused Helps prevent unwanted surprises
The Communication Plan
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Support Planning
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Donrsquot forget you arenrsquot superman
(Sorry Joe)
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Multiple Tiers for Escalation
Tactical Support Team
Help Desk
Site Administrators
End Users
Learning LibrariesOnlineHelp
(You canrsquot know everything)
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Measure SupportLearn and use data to be proactive
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Diversify Support resourcesmediums
Books and Manuals Online
MSDN
TechNet
Blogs
Cheat Sheets One on One Classroom Training
Forums
Help
Etc
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Useful digestible training sessions (less than an hour)
Workshops gt Presentations
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Avoid too much too fastKeep it simple
Itrsquos like learning to drive
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
IS
Use them
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Productivity Hub
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Support Tiphellip
RESPONDYou never want to give the IT busy
signal or support busy signal
BEST PRACTICES CONFERENCE SHAREPOINT
The OutcomeSharePoint is supported effectively
BEST PRACTICES CONFERENCE SHAREPOINT
What to watch out forhellipThe training and support can be
costly in time and resources
BEST PRACTICES CONFERENCE SHAREPOINT
Improved User Adoption
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
How do we get successful User Adoption
USERS MUST UNDERSTAND
THE VALUE
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Successful User Adoption Requireshellip
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Do a video like this onehellip
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Two Key Groups Must Buy In and Have The Right Expectations
IT Services Decision Makers
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
What is the most important thing to IT Services
COST OF OWNERSHIP
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
What are some ways we can convince IT Services
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
The Biggest Point to Share is
SharePoint eventually allows Business Users to develop and implement business solutions that use technology without ITrsquos involvement
The Reality
IT doesnrsquot want to learnsupport a new technology
SharePointrsquos integration is invaluable to IT
A unified application delivery platform like SharePoint can greatly reduce costs time and effort for new work
Cost of Ownership (IT)
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Information
Search
Collaboration
ManagementControl
Process
InformationInformationInformationInformation
Explain Information Overload
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Information
Search
Collaboration
Management
Control
ProcessForms Services
Business Intelligence
Personalization
Records Management
Information
Search
Collaboration
ManagementControl
Process
Explain Platform Benefits
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
What is the most important thing to Decision Makers
Add Value To Business
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
What are some ways we can convince Decision Makers
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Add Value (Decision Makers)The Biggest Point to Share is
SharePoint can help achieve business objectives by improving productivity reducing waste and improving visibility to help drive better decision making
The Reality
Business Objectives are often not specific enough to be achievable
It takes time and investment to reach the point all managers and executives want
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Prioritize and Plan
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Map Solutions to ObjectivesCentralize Knowledge and Resources
Enhance Collaboration
Automate and Improve Business Processes
Enhance Governance Model
Reduce Redundancy and Improve Efficiency
Adjust Site Structure and Taxonomy
Migrate File Shares
Create Dashboards
Implement Workflow Solutions
Configure Search Services
Branding
Direct Relationship Indirect Relationship
Objectives should be more specific ndash Example purposes only
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Whatrsquos the expectation we have to set
It Takes Time
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
SharePoint Solutions (Evolution)
Super Simplified
Business Intelligence
Driven
Business Process Driven
Collaboration Driven
Information Driven
Communication Collaboration Workflow Auditing
Reporting
Dashboards
BEST PRACTICES CONFERENCE SHAREPOINT
The Outcome
Joe has achieved momentum and buy in
BEST PRACTICES CONFERENCE SHAREPOINT
What to watch out forhellipJoe must carefully manage expectations
and maintain the momentum
BEST PRACTICES CONFERENCE SHAREPOINT
Determining and Supporting ROI
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
How do we get here
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Show expected cost and return over multiple time periods
Remember to lsquodiscountrsquo values to account for cost of capital impact and the fact $5 dollars today is worth less than $5 in the future
Evaluating With Discounted Cash Flow
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Evaluating with Real Options Analysis
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Evaluating with Monte Carlo Analysis
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
This is kind of boringhellip
There are different ways of calculating ROI
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
There are really only two ways of using ROI
1 For Prioritization
2 To Improve Return
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
The Simplest ROI Formula Ever
Estimated Value
Estimated Difficulty
Even I can do it
1 For Prioritization
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Examples I have a difficult requirement Itrsquos an 8 in difficulty (out of 10)
I have an easy requirement Itrsquos a 2 in difficulty (out of 10)
The expected value of the difficult requirement is 4 (out of 10)
The expected value of the easy requirement is 6 (out of 10)
Estimated ValueEstimated Difficulty
1 For Prioritization
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
ROI (traditionally) Measures Financial Impact
2 To Improve Return
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
ROI analysis often misses non-financial impactrsquo or lsquoincreased potentialrsquo
WebsiteIntranet Visitors
Increased Connections
User Complaints Improved Morale Improved Skills
Improved Know-How
Innovation
Better Reputation
Employment ApplicationsClick-throughs
Comments
Positive Word of Mouth
Negative Word of Mouth
Improved RelationshipsSTILL IMPORTANT
2 To Improve Return
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Example of Non-Financial Measurement
2 To Improve Return
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
IS
Use them
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
SharePoint Deployment Planning Services (SDPS)
httpswwwpartnersdpscomPagesToolsSupportaspx
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Rapid Economic Justification Guide
httpwwwmicrosoftcombusinessenterprisevaluemspx
MEASURE THE RIGHT
THING
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
What you donrsquot want
Donrsquot lose perspective
BEST PRACTICES CONFERENCE SHAREPOINT
The OutcomeJoe is measuring effort effectively to
better prioritize or to improve return on investment
BEST PRACTICES CONFERENCE SHAREPOINT
What to watch out forhellipFear of bad estimation leading to not
estimating at all Vaguely right is better than precisely wrong
BEST PRACTICES CONFERENCE SHAREPOINT
Implementing Successful Governance
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
What is Governance
GOVERNANCE IS REQUIRED
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Without effective governanceorganization performance and
capability are significantly reduced
What does that mean
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Without Governance
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
So how do we do it
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Teamwork is KeyThere are typically 5 teams for SharePoint Governance
Business Strategy TeamInitiativesTechnical Strategy TeamTactical Teams
Tactical Operations Team
Tactical Development Team
Tactical Support Team
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Alternative TeamsIf the organization or implementation is small enough you might only need to start with two and break them apart as you maturegrow
Tactical Team Operations
Development
Support
Strategy Team Business
Technical
Identify patternsPlan for patternsExecute patterns
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
I think I see a Pattern
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Executing Governance
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
No Single ldquoApproachrdquo
Projects
Tasks
Communities
Practices
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
AggregateReference Document or Site (Contains all SharePoint Info ndash Single Point of Reference)
ObjectivesPriorities (TechBusiness)
Governance Deliverables
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Utilized by Business Users to develop and implement business solutions that use technology without ITrsquos direct involvement
Our primary unified application delivery platform
Our primary workflowbusiness process automation platform
Our intranet and communication center for internal corporate communications
hellip
SharePoint will behellip
Our (external) web content management platform
Our primary document management platform
Our contact management platform
hellip
SharePoint will not behellip
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
ObjectivesPriorities Disaster Recovery Plan Storage and Quota Policies Monitoring Plans Maintenance Plans Service Level Agreements Security Policies Deployment Process Policies and Schedule
Operations Deliverables
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
ObjectivesPriorities Branding Guide SharePoint Designer Policy Workflow Policy Development Standards (Including OOTB vs Custom) Development Environment Policy Testing Requirements Deployment Process Policies and Schedule
Development Deliverables
SharePoint Standards Online
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
ObjectivesPriorities Site Classification and Platform Classification Site Provisioning ProcessQuestionnaire User Expectations Agreement Roles and Responsibilities Support Agreement(s) Training and Communication Plans MySite Policies (Pictures)hellip
Support Deliverables
BEST PRACTICES CONFERENCE SHAREPOINT
User Lifecycle Policy Taxonomy Management Social Policies Content Standards Legal and Compliance Policy Search Management
Support Deliverables
SharePoint Standards Online
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
IS
Use them
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Governance Checklist
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
TechNet Community and More
BEST PRACTICES CONFERENCE SHAREPOINT
are
Use them
FRAMEWORKS
BEST PRACTICES CONFERENCE SHAREPOINT
ITIL Framework
BEST PRACTICES CONFERENCE SHAREPOINT
COBIT Framework
BEST PRACTICES CONFERENCE SHAREPOINT
Microsoft Operations Framework (MOF)
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
With Governance
BEST PRACTICES CONFERENCE SHAREPOINT
The OutcomeEveryone Achieves a Shared Understanding
of SharePoint Related Processes
BEST PRACTICES CONFERENCE SHAREPOINT
What to watch out forhellipNot just documents policies and
procedures It is an active and ongoing process
BEST PRACTICES CONFERENCE SHAREPOINT
Approaching and Supporting SharePoint
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
What is the best approach for SharePoint Implementations
ITERATIVE APPROACH
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Why Iterative SharePoint is a very large platform It takes time to understand SharePoint SharePoint is great for rapid prototyping
and for proof of concept work It ensures there is enough time to
review adjust and communicate
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Communication Planning
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Will act as a binding agreement (forces you to carry through)
Helps keep communication focused Helps prevent unwanted surprises
The Communication Plan
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Support Planning
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Donrsquot forget you arenrsquot superman
(Sorry Joe)
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Multiple Tiers for Escalation
Tactical Support Team
Help Desk
Site Administrators
End Users
Learning LibrariesOnlineHelp
(You canrsquot know everything)
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Measure SupportLearn and use data to be proactive
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Diversify Support resourcesmediums
Books and Manuals Online
MSDN
TechNet
Blogs
Cheat Sheets One on One Classroom Training
Forums
Help
Etc
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Useful digestible training sessions (less than an hour)
Workshops gt Presentations
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Avoid too much too fastKeep it simple
Itrsquos like learning to drive
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
IS
Use them
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Productivity Hub
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Support Tiphellip
RESPONDYou never want to give the IT busy
signal or support busy signal
BEST PRACTICES CONFERENCE SHAREPOINT
The OutcomeSharePoint is supported effectively
BEST PRACTICES CONFERENCE SHAREPOINT
What to watch out forhellipThe training and support can be
costly in time and resources
BEST PRACTICES CONFERENCE SHAREPOINT
Improved User Adoption
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
How do we get successful User Adoption
USERS MUST UNDERSTAND
THE VALUE
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Successful User Adoption Requireshellip
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Do a video like this onehellip
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
What is the most important thing to IT Services
COST OF OWNERSHIP
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
What are some ways we can convince IT Services
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
The Biggest Point to Share is
SharePoint eventually allows Business Users to develop and implement business solutions that use technology without ITrsquos involvement
The Reality
IT doesnrsquot want to learnsupport a new technology
SharePointrsquos integration is invaluable to IT
A unified application delivery platform like SharePoint can greatly reduce costs time and effort for new work
Cost of Ownership (IT)
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Information
Search
Collaboration
ManagementControl
Process
InformationInformationInformationInformation
Explain Information Overload
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Information
Search
Collaboration
Management
Control
ProcessForms Services
Business Intelligence
Personalization
Records Management
Information
Search
Collaboration
ManagementControl
Process
Explain Platform Benefits
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
What is the most important thing to Decision Makers
Add Value To Business
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
What are some ways we can convince Decision Makers
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Add Value (Decision Makers)The Biggest Point to Share is
SharePoint can help achieve business objectives by improving productivity reducing waste and improving visibility to help drive better decision making
The Reality
Business Objectives are often not specific enough to be achievable
It takes time and investment to reach the point all managers and executives want
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Prioritize and Plan
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Map Solutions to ObjectivesCentralize Knowledge and Resources
Enhance Collaboration
Automate and Improve Business Processes
Enhance Governance Model
Reduce Redundancy and Improve Efficiency
Adjust Site Structure and Taxonomy
Migrate File Shares
Create Dashboards
Implement Workflow Solutions
Configure Search Services
Branding
Direct Relationship Indirect Relationship
Objectives should be more specific ndash Example purposes only
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Whatrsquos the expectation we have to set
It Takes Time
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
SharePoint Solutions (Evolution)
Super Simplified
Business Intelligence
Driven
Business Process Driven
Collaboration Driven
Information Driven
Communication Collaboration Workflow Auditing
Reporting
Dashboards
BEST PRACTICES CONFERENCE SHAREPOINT
The Outcome
Joe has achieved momentum and buy in
BEST PRACTICES CONFERENCE SHAREPOINT
What to watch out forhellipJoe must carefully manage expectations
and maintain the momentum
BEST PRACTICES CONFERENCE SHAREPOINT
Determining and Supporting ROI
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
How do we get here
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Show expected cost and return over multiple time periods
Remember to lsquodiscountrsquo values to account for cost of capital impact and the fact $5 dollars today is worth less than $5 in the future
Evaluating With Discounted Cash Flow
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Evaluating with Real Options Analysis
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Evaluating with Monte Carlo Analysis
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
This is kind of boringhellip
There are different ways of calculating ROI
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
There are really only two ways of using ROI
1 For Prioritization
2 To Improve Return
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
The Simplest ROI Formula Ever
Estimated Value
Estimated Difficulty
Even I can do it
1 For Prioritization
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Examples I have a difficult requirement Itrsquos an 8 in difficulty (out of 10)
I have an easy requirement Itrsquos a 2 in difficulty (out of 10)
The expected value of the difficult requirement is 4 (out of 10)
The expected value of the easy requirement is 6 (out of 10)
Estimated ValueEstimated Difficulty
1 For Prioritization
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
ROI (traditionally) Measures Financial Impact
2 To Improve Return
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
ROI analysis often misses non-financial impactrsquo or lsquoincreased potentialrsquo
WebsiteIntranet Visitors
Increased Connections
User Complaints Improved Morale Improved Skills
Improved Know-How
Innovation
Better Reputation
Employment ApplicationsClick-throughs
Comments
Positive Word of Mouth
Negative Word of Mouth
Improved RelationshipsSTILL IMPORTANT
2 To Improve Return
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Example of Non-Financial Measurement
2 To Improve Return
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
IS
Use them
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
SharePoint Deployment Planning Services (SDPS)
httpswwwpartnersdpscomPagesToolsSupportaspx
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Rapid Economic Justification Guide
httpwwwmicrosoftcombusinessenterprisevaluemspx
MEASURE THE RIGHT
THING
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
What you donrsquot want
Donrsquot lose perspective
BEST PRACTICES CONFERENCE SHAREPOINT
The OutcomeJoe is measuring effort effectively to
better prioritize or to improve return on investment
BEST PRACTICES CONFERENCE SHAREPOINT
What to watch out forhellipFear of bad estimation leading to not
estimating at all Vaguely right is better than precisely wrong
BEST PRACTICES CONFERENCE SHAREPOINT
Implementing Successful Governance
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
What is Governance
GOVERNANCE IS REQUIRED
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Without effective governanceorganization performance and
capability are significantly reduced
What does that mean
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Without Governance
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
So how do we do it
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Teamwork is KeyThere are typically 5 teams for SharePoint Governance
Business Strategy TeamInitiativesTechnical Strategy TeamTactical Teams
Tactical Operations Team
Tactical Development Team
Tactical Support Team
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Alternative TeamsIf the organization or implementation is small enough you might only need to start with two and break them apart as you maturegrow
Tactical Team Operations
Development
Support
Strategy Team Business
Technical
Identify patternsPlan for patternsExecute patterns
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
I think I see a Pattern
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Executing Governance
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
No Single ldquoApproachrdquo
Projects
Tasks
Communities
Practices
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
AggregateReference Document or Site (Contains all SharePoint Info ndash Single Point of Reference)
ObjectivesPriorities (TechBusiness)
Governance Deliverables
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Utilized by Business Users to develop and implement business solutions that use technology without ITrsquos direct involvement
Our primary unified application delivery platform
Our primary workflowbusiness process automation platform
Our intranet and communication center for internal corporate communications
hellip
SharePoint will behellip
Our (external) web content management platform
Our primary document management platform
Our contact management platform
hellip
SharePoint will not behellip
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
ObjectivesPriorities Disaster Recovery Plan Storage and Quota Policies Monitoring Plans Maintenance Plans Service Level Agreements Security Policies Deployment Process Policies and Schedule
Operations Deliverables
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
ObjectivesPriorities Branding Guide SharePoint Designer Policy Workflow Policy Development Standards (Including OOTB vs Custom) Development Environment Policy Testing Requirements Deployment Process Policies and Schedule
Development Deliverables
SharePoint Standards Online
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
ObjectivesPriorities Site Classification and Platform Classification Site Provisioning ProcessQuestionnaire User Expectations Agreement Roles and Responsibilities Support Agreement(s) Training and Communication Plans MySite Policies (Pictures)hellip
Support Deliverables
BEST PRACTICES CONFERENCE SHAREPOINT
User Lifecycle Policy Taxonomy Management Social Policies Content Standards Legal and Compliance Policy Search Management
Support Deliverables
SharePoint Standards Online
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
IS
Use them
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Governance Checklist
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
TechNet Community and More
BEST PRACTICES CONFERENCE SHAREPOINT
are
Use them
FRAMEWORKS
BEST PRACTICES CONFERENCE SHAREPOINT
ITIL Framework
BEST PRACTICES CONFERENCE SHAREPOINT
COBIT Framework
BEST PRACTICES CONFERENCE SHAREPOINT
Microsoft Operations Framework (MOF)
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
With Governance
BEST PRACTICES CONFERENCE SHAREPOINT
The OutcomeEveryone Achieves a Shared Understanding
of SharePoint Related Processes
BEST PRACTICES CONFERENCE SHAREPOINT
What to watch out forhellipNot just documents policies and
procedures It is an active and ongoing process
BEST PRACTICES CONFERENCE SHAREPOINT
Approaching and Supporting SharePoint
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
What is the best approach for SharePoint Implementations
ITERATIVE APPROACH
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Why Iterative SharePoint is a very large platform It takes time to understand SharePoint SharePoint is great for rapid prototyping
and for proof of concept work It ensures there is enough time to
review adjust and communicate
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Communication Planning
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Will act as a binding agreement (forces you to carry through)
Helps keep communication focused Helps prevent unwanted surprises
The Communication Plan
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Support Planning
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Donrsquot forget you arenrsquot superman
(Sorry Joe)
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Multiple Tiers for Escalation
Tactical Support Team
Help Desk
Site Administrators
End Users
Learning LibrariesOnlineHelp
(You canrsquot know everything)
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Measure SupportLearn and use data to be proactive
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Diversify Support resourcesmediums
Books and Manuals Online
MSDN
TechNet
Blogs
Cheat Sheets One on One Classroom Training
Forums
Help
Etc
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Useful digestible training sessions (less than an hour)
Workshops gt Presentations
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Avoid too much too fastKeep it simple
Itrsquos like learning to drive
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
IS
Use them
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Productivity Hub
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Support Tiphellip
RESPONDYou never want to give the IT busy
signal or support busy signal
BEST PRACTICES CONFERENCE SHAREPOINT
The OutcomeSharePoint is supported effectively
BEST PRACTICES CONFERENCE SHAREPOINT
What to watch out forhellipThe training and support can be
costly in time and resources
BEST PRACTICES CONFERENCE SHAREPOINT
Improved User Adoption
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
How do we get successful User Adoption
USERS MUST UNDERSTAND
THE VALUE
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Successful User Adoption Requireshellip
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Do a video like this onehellip
COST OF OWNERSHIP
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
What are some ways we can convince IT Services
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
The Biggest Point to Share is
SharePoint eventually allows Business Users to develop and implement business solutions that use technology without ITrsquos involvement
The Reality
IT doesnrsquot want to learnsupport a new technology
SharePointrsquos integration is invaluable to IT
A unified application delivery platform like SharePoint can greatly reduce costs time and effort for new work
Cost of Ownership (IT)
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Information
Search
Collaboration
ManagementControl
Process
InformationInformationInformationInformation
Explain Information Overload
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Information
Search
Collaboration
Management
Control
ProcessForms Services
Business Intelligence
Personalization
Records Management
Information
Search
Collaboration
ManagementControl
Process
Explain Platform Benefits
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
What is the most important thing to Decision Makers
Add Value To Business
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
What are some ways we can convince Decision Makers
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Add Value (Decision Makers)The Biggest Point to Share is
SharePoint can help achieve business objectives by improving productivity reducing waste and improving visibility to help drive better decision making
The Reality
Business Objectives are often not specific enough to be achievable
It takes time and investment to reach the point all managers and executives want
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Prioritize and Plan
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Map Solutions to ObjectivesCentralize Knowledge and Resources
Enhance Collaboration
Automate and Improve Business Processes
Enhance Governance Model
Reduce Redundancy and Improve Efficiency
Adjust Site Structure and Taxonomy
Migrate File Shares
Create Dashboards
Implement Workflow Solutions
Configure Search Services
Branding
Direct Relationship Indirect Relationship
Objectives should be more specific ndash Example purposes only
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Whatrsquos the expectation we have to set
It Takes Time
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
SharePoint Solutions (Evolution)
Super Simplified
Business Intelligence
Driven
Business Process Driven
Collaboration Driven
Information Driven
Communication Collaboration Workflow Auditing
Reporting
Dashboards
BEST PRACTICES CONFERENCE SHAREPOINT
The Outcome
Joe has achieved momentum and buy in
BEST PRACTICES CONFERENCE SHAREPOINT
What to watch out forhellipJoe must carefully manage expectations
and maintain the momentum
BEST PRACTICES CONFERENCE SHAREPOINT
Determining and Supporting ROI
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
How do we get here
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Show expected cost and return over multiple time periods
Remember to lsquodiscountrsquo values to account for cost of capital impact and the fact $5 dollars today is worth less than $5 in the future
Evaluating With Discounted Cash Flow
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Evaluating with Real Options Analysis
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Evaluating with Monte Carlo Analysis
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
This is kind of boringhellip
There are different ways of calculating ROI
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
There are really only two ways of using ROI
1 For Prioritization
2 To Improve Return
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
The Simplest ROI Formula Ever
Estimated Value
Estimated Difficulty
Even I can do it
1 For Prioritization
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Examples I have a difficult requirement Itrsquos an 8 in difficulty (out of 10)
I have an easy requirement Itrsquos a 2 in difficulty (out of 10)
The expected value of the difficult requirement is 4 (out of 10)
The expected value of the easy requirement is 6 (out of 10)
Estimated ValueEstimated Difficulty
1 For Prioritization
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
ROI (traditionally) Measures Financial Impact
2 To Improve Return
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
ROI analysis often misses non-financial impactrsquo or lsquoincreased potentialrsquo
WebsiteIntranet Visitors
Increased Connections
User Complaints Improved Morale Improved Skills
Improved Know-How
Innovation
Better Reputation
Employment ApplicationsClick-throughs
Comments
Positive Word of Mouth
Negative Word of Mouth
Improved RelationshipsSTILL IMPORTANT
2 To Improve Return
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Example of Non-Financial Measurement
2 To Improve Return
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
IS
Use them
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
SharePoint Deployment Planning Services (SDPS)
httpswwwpartnersdpscomPagesToolsSupportaspx
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Rapid Economic Justification Guide
httpwwwmicrosoftcombusinessenterprisevaluemspx
MEASURE THE RIGHT
THING
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
What you donrsquot want
Donrsquot lose perspective
BEST PRACTICES CONFERENCE SHAREPOINT
The OutcomeJoe is measuring effort effectively to
better prioritize or to improve return on investment
BEST PRACTICES CONFERENCE SHAREPOINT
What to watch out forhellipFear of bad estimation leading to not
estimating at all Vaguely right is better than precisely wrong
BEST PRACTICES CONFERENCE SHAREPOINT
Implementing Successful Governance
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
What is Governance
GOVERNANCE IS REQUIRED
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Without effective governanceorganization performance and
capability are significantly reduced
What does that mean
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Without Governance
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
So how do we do it
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Teamwork is KeyThere are typically 5 teams for SharePoint Governance
Business Strategy TeamInitiativesTechnical Strategy TeamTactical Teams
Tactical Operations Team
Tactical Development Team
Tactical Support Team
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Alternative TeamsIf the organization or implementation is small enough you might only need to start with two and break them apart as you maturegrow
Tactical Team Operations
Development
Support
Strategy Team Business
Technical
Identify patternsPlan for patternsExecute patterns
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
I think I see a Pattern
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Executing Governance
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
No Single ldquoApproachrdquo
Projects
Tasks
Communities
Practices
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
AggregateReference Document or Site (Contains all SharePoint Info ndash Single Point of Reference)
ObjectivesPriorities (TechBusiness)
Governance Deliverables
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Utilized by Business Users to develop and implement business solutions that use technology without ITrsquos direct involvement
Our primary unified application delivery platform
Our primary workflowbusiness process automation platform
Our intranet and communication center for internal corporate communications
hellip
SharePoint will behellip
Our (external) web content management platform
Our primary document management platform
Our contact management platform
hellip
SharePoint will not behellip
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
ObjectivesPriorities Disaster Recovery Plan Storage and Quota Policies Monitoring Plans Maintenance Plans Service Level Agreements Security Policies Deployment Process Policies and Schedule
Operations Deliverables
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
ObjectivesPriorities Branding Guide SharePoint Designer Policy Workflow Policy Development Standards (Including OOTB vs Custom) Development Environment Policy Testing Requirements Deployment Process Policies and Schedule
Development Deliverables
SharePoint Standards Online
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
ObjectivesPriorities Site Classification and Platform Classification Site Provisioning ProcessQuestionnaire User Expectations Agreement Roles and Responsibilities Support Agreement(s) Training and Communication Plans MySite Policies (Pictures)hellip
Support Deliverables
BEST PRACTICES CONFERENCE SHAREPOINT
User Lifecycle Policy Taxonomy Management Social Policies Content Standards Legal and Compliance Policy Search Management
Support Deliverables
SharePoint Standards Online
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
IS
Use them
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Governance Checklist
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
TechNet Community and More
BEST PRACTICES CONFERENCE SHAREPOINT
are
Use them
FRAMEWORKS
BEST PRACTICES CONFERENCE SHAREPOINT
ITIL Framework
BEST PRACTICES CONFERENCE SHAREPOINT
COBIT Framework
BEST PRACTICES CONFERENCE SHAREPOINT
Microsoft Operations Framework (MOF)
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
With Governance
BEST PRACTICES CONFERENCE SHAREPOINT
The OutcomeEveryone Achieves a Shared Understanding
of SharePoint Related Processes
BEST PRACTICES CONFERENCE SHAREPOINT
What to watch out forhellipNot just documents policies and
procedures It is an active and ongoing process
BEST PRACTICES CONFERENCE SHAREPOINT
Approaching and Supporting SharePoint
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
What is the best approach for SharePoint Implementations
ITERATIVE APPROACH
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Why Iterative SharePoint is a very large platform It takes time to understand SharePoint SharePoint is great for rapid prototyping
and for proof of concept work It ensures there is enough time to
review adjust and communicate
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Communication Planning
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Will act as a binding agreement (forces you to carry through)
Helps keep communication focused Helps prevent unwanted surprises
The Communication Plan
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Support Planning
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Donrsquot forget you arenrsquot superman
(Sorry Joe)
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Multiple Tiers for Escalation
Tactical Support Team
Help Desk
Site Administrators
End Users
Learning LibrariesOnlineHelp
(You canrsquot know everything)
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Measure SupportLearn and use data to be proactive
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Diversify Support resourcesmediums
Books and Manuals Online
MSDN
TechNet
Blogs
Cheat Sheets One on One Classroom Training
Forums
Help
Etc
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Useful digestible training sessions (less than an hour)
Workshops gt Presentations
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Avoid too much too fastKeep it simple
Itrsquos like learning to drive
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
IS
Use them
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Productivity Hub
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Support Tiphellip
RESPONDYou never want to give the IT busy
signal or support busy signal
BEST PRACTICES CONFERENCE SHAREPOINT
The OutcomeSharePoint is supported effectively
BEST PRACTICES CONFERENCE SHAREPOINT
What to watch out forhellipThe training and support can be
costly in time and resources
BEST PRACTICES CONFERENCE SHAREPOINT
Improved User Adoption
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
How do we get successful User Adoption
USERS MUST UNDERSTAND
THE VALUE
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Successful User Adoption Requireshellip
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Do a video like this onehellip
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
What are some ways we can convince IT Services
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
The Biggest Point to Share is
SharePoint eventually allows Business Users to develop and implement business solutions that use technology without ITrsquos involvement
The Reality
IT doesnrsquot want to learnsupport a new technology
SharePointrsquos integration is invaluable to IT
A unified application delivery platform like SharePoint can greatly reduce costs time and effort for new work
Cost of Ownership (IT)
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Information
Search
Collaboration
ManagementControl
Process
InformationInformationInformationInformation
Explain Information Overload
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Information
Search
Collaboration
Management
Control
ProcessForms Services
Business Intelligence
Personalization
Records Management
Information
Search
Collaboration
ManagementControl
Process
Explain Platform Benefits
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
What is the most important thing to Decision Makers
Add Value To Business
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
What are some ways we can convince Decision Makers
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Add Value (Decision Makers)The Biggest Point to Share is
SharePoint can help achieve business objectives by improving productivity reducing waste and improving visibility to help drive better decision making
The Reality
Business Objectives are often not specific enough to be achievable
It takes time and investment to reach the point all managers and executives want
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Prioritize and Plan
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Map Solutions to ObjectivesCentralize Knowledge and Resources
Enhance Collaboration
Automate and Improve Business Processes
Enhance Governance Model
Reduce Redundancy and Improve Efficiency
Adjust Site Structure and Taxonomy
Migrate File Shares
Create Dashboards
Implement Workflow Solutions
Configure Search Services
Branding
Direct Relationship Indirect Relationship
Objectives should be more specific ndash Example purposes only
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Whatrsquos the expectation we have to set
It Takes Time
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
SharePoint Solutions (Evolution)
Super Simplified
Business Intelligence
Driven
Business Process Driven
Collaboration Driven
Information Driven
Communication Collaboration Workflow Auditing
Reporting
Dashboards
BEST PRACTICES CONFERENCE SHAREPOINT
The Outcome
Joe has achieved momentum and buy in
BEST PRACTICES CONFERENCE SHAREPOINT
What to watch out forhellipJoe must carefully manage expectations
and maintain the momentum
BEST PRACTICES CONFERENCE SHAREPOINT
Determining and Supporting ROI
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
How do we get here
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Show expected cost and return over multiple time periods
Remember to lsquodiscountrsquo values to account for cost of capital impact and the fact $5 dollars today is worth less than $5 in the future
Evaluating With Discounted Cash Flow
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Evaluating with Real Options Analysis
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Evaluating with Monte Carlo Analysis
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
This is kind of boringhellip
There are different ways of calculating ROI
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
There are really only two ways of using ROI
1 For Prioritization
2 To Improve Return
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
The Simplest ROI Formula Ever
Estimated Value
Estimated Difficulty
Even I can do it
1 For Prioritization
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Examples I have a difficult requirement Itrsquos an 8 in difficulty (out of 10)
I have an easy requirement Itrsquos a 2 in difficulty (out of 10)
The expected value of the difficult requirement is 4 (out of 10)
The expected value of the easy requirement is 6 (out of 10)
Estimated ValueEstimated Difficulty
1 For Prioritization
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
ROI (traditionally) Measures Financial Impact
2 To Improve Return
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
ROI analysis often misses non-financial impactrsquo or lsquoincreased potentialrsquo
WebsiteIntranet Visitors
Increased Connections
User Complaints Improved Morale Improved Skills
Improved Know-How
Innovation
Better Reputation
Employment ApplicationsClick-throughs
Comments
Positive Word of Mouth
Negative Word of Mouth
Improved RelationshipsSTILL IMPORTANT
2 To Improve Return
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Example of Non-Financial Measurement
2 To Improve Return
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
IS
Use them
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
SharePoint Deployment Planning Services (SDPS)
httpswwwpartnersdpscomPagesToolsSupportaspx
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Rapid Economic Justification Guide
httpwwwmicrosoftcombusinessenterprisevaluemspx
MEASURE THE RIGHT
THING
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
What you donrsquot want
Donrsquot lose perspective
BEST PRACTICES CONFERENCE SHAREPOINT
The OutcomeJoe is measuring effort effectively to
better prioritize or to improve return on investment
BEST PRACTICES CONFERENCE SHAREPOINT
What to watch out forhellipFear of bad estimation leading to not
estimating at all Vaguely right is better than precisely wrong
BEST PRACTICES CONFERENCE SHAREPOINT
Implementing Successful Governance
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
What is Governance
GOVERNANCE IS REQUIRED
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Without effective governanceorganization performance and
capability are significantly reduced
What does that mean
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Without Governance
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
So how do we do it
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Teamwork is KeyThere are typically 5 teams for SharePoint Governance
Business Strategy TeamInitiativesTechnical Strategy TeamTactical Teams
Tactical Operations Team
Tactical Development Team
Tactical Support Team
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Alternative TeamsIf the organization or implementation is small enough you might only need to start with two and break them apart as you maturegrow
Tactical Team Operations
Development
Support
Strategy Team Business
Technical
Identify patternsPlan for patternsExecute patterns
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
I think I see a Pattern
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Executing Governance
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
No Single ldquoApproachrdquo
Projects
Tasks
Communities
Practices
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
AggregateReference Document or Site (Contains all SharePoint Info ndash Single Point of Reference)
ObjectivesPriorities (TechBusiness)
Governance Deliverables
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Utilized by Business Users to develop and implement business solutions that use technology without ITrsquos direct involvement
Our primary unified application delivery platform
Our primary workflowbusiness process automation platform
Our intranet and communication center for internal corporate communications
hellip
SharePoint will behellip
Our (external) web content management platform
Our primary document management platform
Our contact management platform
hellip
SharePoint will not behellip
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
ObjectivesPriorities Disaster Recovery Plan Storage and Quota Policies Monitoring Plans Maintenance Plans Service Level Agreements Security Policies Deployment Process Policies and Schedule
Operations Deliverables
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
ObjectivesPriorities Branding Guide SharePoint Designer Policy Workflow Policy Development Standards (Including OOTB vs Custom) Development Environment Policy Testing Requirements Deployment Process Policies and Schedule
Development Deliverables
SharePoint Standards Online
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
ObjectivesPriorities Site Classification and Platform Classification Site Provisioning ProcessQuestionnaire User Expectations Agreement Roles and Responsibilities Support Agreement(s) Training and Communication Plans MySite Policies (Pictures)hellip
Support Deliverables
BEST PRACTICES CONFERENCE SHAREPOINT
User Lifecycle Policy Taxonomy Management Social Policies Content Standards Legal and Compliance Policy Search Management
Support Deliverables
SharePoint Standards Online
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
IS
Use them
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Governance Checklist
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
TechNet Community and More
BEST PRACTICES CONFERENCE SHAREPOINT
are
Use them
FRAMEWORKS
BEST PRACTICES CONFERENCE SHAREPOINT
ITIL Framework
BEST PRACTICES CONFERENCE SHAREPOINT
COBIT Framework
BEST PRACTICES CONFERENCE SHAREPOINT
Microsoft Operations Framework (MOF)
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
With Governance
BEST PRACTICES CONFERENCE SHAREPOINT
The OutcomeEveryone Achieves a Shared Understanding
of SharePoint Related Processes
BEST PRACTICES CONFERENCE SHAREPOINT
What to watch out forhellipNot just documents policies and
procedures It is an active and ongoing process
BEST PRACTICES CONFERENCE SHAREPOINT
Approaching and Supporting SharePoint
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
What is the best approach for SharePoint Implementations
ITERATIVE APPROACH
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Why Iterative SharePoint is a very large platform It takes time to understand SharePoint SharePoint is great for rapid prototyping
and for proof of concept work It ensures there is enough time to
review adjust and communicate
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Communication Planning
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Will act as a binding agreement (forces you to carry through)
Helps keep communication focused Helps prevent unwanted surprises
The Communication Plan
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Support Planning
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Donrsquot forget you arenrsquot superman
(Sorry Joe)
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Multiple Tiers for Escalation
Tactical Support Team
Help Desk
Site Administrators
End Users
Learning LibrariesOnlineHelp
(You canrsquot know everything)
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Measure SupportLearn and use data to be proactive
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Diversify Support resourcesmediums
Books and Manuals Online
MSDN
TechNet
Blogs
Cheat Sheets One on One Classroom Training
Forums
Help
Etc
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Useful digestible training sessions (less than an hour)
Workshops gt Presentations
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Avoid too much too fastKeep it simple
Itrsquos like learning to drive
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
IS
Use them
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Productivity Hub
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Support Tiphellip
RESPONDYou never want to give the IT busy
signal or support busy signal
BEST PRACTICES CONFERENCE SHAREPOINT
The OutcomeSharePoint is supported effectively
BEST PRACTICES CONFERENCE SHAREPOINT
What to watch out forhellipThe training and support can be
costly in time and resources
BEST PRACTICES CONFERENCE SHAREPOINT
Improved User Adoption
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
How do we get successful User Adoption
USERS MUST UNDERSTAND
THE VALUE
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Successful User Adoption Requireshellip
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Do a video like this onehellip
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
The Biggest Point to Share is
SharePoint eventually allows Business Users to develop and implement business solutions that use technology without ITrsquos involvement
The Reality
IT doesnrsquot want to learnsupport a new technology
SharePointrsquos integration is invaluable to IT
A unified application delivery platform like SharePoint can greatly reduce costs time and effort for new work
Cost of Ownership (IT)
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Information
Search
Collaboration
ManagementControl
Process
InformationInformationInformationInformation
Explain Information Overload
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Information
Search
Collaboration
Management
Control
ProcessForms Services
Business Intelligence
Personalization
Records Management
Information
Search
Collaboration
ManagementControl
Process
Explain Platform Benefits
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
What is the most important thing to Decision Makers
Add Value To Business
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
What are some ways we can convince Decision Makers
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Add Value (Decision Makers)The Biggest Point to Share is
SharePoint can help achieve business objectives by improving productivity reducing waste and improving visibility to help drive better decision making
The Reality
Business Objectives are often not specific enough to be achievable
It takes time and investment to reach the point all managers and executives want
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Prioritize and Plan
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Map Solutions to ObjectivesCentralize Knowledge and Resources
Enhance Collaboration
Automate and Improve Business Processes
Enhance Governance Model
Reduce Redundancy and Improve Efficiency
Adjust Site Structure and Taxonomy
Migrate File Shares
Create Dashboards
Implement Workflow Solutions
Configure Search Services
Branding
Direct Relationship Indirect Relationship
Objectives should be more specific ndash Example purposes only
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Whatrsquos the expectation we have to set
It Takes Time
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
SharePoint Solutions (Evolution)
Super Simplified
Business Intelligence
Driven
Business Process Driven
Collaboration Driven
Information Driven
Communication Collaboration Workflow Auditing
Reporting
Dashboards
BEST PRACTICES CONFERENCE SHAREPOINT
The Outcome
Joe has achieved momentum and buy in
BEST PRACTICES CONFERENCE SHAREPOINT
What to watch out forhellipJoe must carefully manage expectations
and maintain the momentum
BEST PRACTICES CONFERENCE SHAREPOINT
Determining and Supporting ROI
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
How do we get here
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Show expected cost and return over multiple time periods
Remember to lsquodiscountrsquo values to account for cost of capital impact and the fact $5 dollars today is worth less than $5 in the future
Evaluating With Discounted Cash Flow
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Evaluating with Real Options Analysis
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Evaluating with Monte Carlo Analysis
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
This is kind of boringhellip
There are different ways of calculating ROI
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
There are really only two ways of using ROI
1 For Prioritization
2 To Improve Return
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
The Simplest ROI Formula Ever
Estimated Value
Estimated Difficulty
Even I can do it
1 For Prioritization
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Examples I have a difficult requirement Itrsquos an 8 in difficulty (out of 10)
I have an easy requirement Itrsquos a 2 in difficulty (out of 10)
The expected value of the difficult requirement is 4 (out of 10)
The expected value of the easy requirement is 6 (out of 10)
Estimated ValueEstimated Difficulty
1 For Prioritization
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
ROI (traditionally) Measures Financial Impact
2 To Improve Return
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
ROI analysis often misses non-financial impactrsquo or lsquoincreased potentialrsquo
WebsiteIntranet Visitors
Increased Connections
User Complaints Improved Morale Improved Skills
Improved Know-How
Innovation
Better Reputation
Employment ApplicationsClick-throughs
Comments
Positive Word of Mouth
Negative Word of Mouth
Improved RelationshipsSTILL IMPORTANT
2 To Improve Return
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Example of Non-Financial Measurement
2 To Improve Return
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
IS
Use them
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
SharePoint Deployment Planning Services (SDPS)
httpswwwpartnersdpscomPagesToolsSupportaspx
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Rapid Economic Justification Guide
httpwwwmicrosoftcombusinessenterprisevaluemspx
MEASURE THE RIGHT
THING
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
What you donrsquot want
Donrsquot lose perspective
BEST PRACTICES CONFERENCE SHAREPOINT
The OutcomeJoe is measuring effort effectively to
better prioritize or to improve return on investment
BEST PRACTICES CONFERENCE SHAREPOINT
What to watch out forhellipFear of bad estimation leading to not
estimating at all Vaguely right is better than precisely wrong
BEST PRACTICES CONFERENCE SHAREPOINT
Implementing Successful Governance
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
What is Governance
GOVERNANCE IS REQUIRED
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Without effective governanceorganization performance and
capability are significantly reduced
What does that mean
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Without Governance
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
So how do we do it
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Teamwork is KeyThere are typically 5 teams for SharePoint Governance
Business Strategy TeamInitiativesTechnical Strategy TeamTactical Teams
Tactical Operations Team
Tactical Development Team
Tactical Support Team
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Alternative TeamsIf the organization or implementation is small enough you might only need to start with two and break them apart as you maturegrow
Tactical Team Operations
Development
Support
Strategy Team Business
Technical
Identify patternsPlan for patternsExecute patterns
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
I think I see a Pattern
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Executing Governance
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
No Single ldquoApproachrdquo
Projects
Tasks
Communities
Practices
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
AggregateReference Document or Site (Contains all SharePoint Info ndash Single Point of Reference)
ObjectivesPriorities (TechBusiness)
Governance Deliverables
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Utilized by Business Users to develop and implement business solutions that use technology without ITrsquos direct involvement
Our primary unified application delivery platform
Our primary workflowbusiness process automation platform
Our intranet and communication center for internal corporate communications
hellip
SharePoint will behellip
Our (external) web content management platform
Our primary document management platform
Our contact management platform
hellip
SharePoint will not behellip
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
ObjectivesPriorities Disaster Recovery Plan Storage and Quota Policies Monitoring Plans Maintenance Plans Service Level Agreements Security Policies Deployment Process Policies and Schedule
Operations Deliverables
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
ObjectivesPriorities Branding Guide SharePoint Designer Policy Workflow Policy Development Standards (Including OOTB vs Custom) Development Environment Policy Testing Requirements Deployment Process Policies and Schedule
Development Deliverables
SharePoint Standards Online
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
ObjectivesPriorities Site Classification and Platform Classification Site Provisioning ProcessQuestionnaire User Expectations Agreement Roles and Responsibilities Support Agreement(s) Training and Communication Plans MySite Policies (Pictures)hellip
Support Deliverables
BEST PRACTICES CONFERENCE SHAREPOINT
User Lifecycle Policy Taxonomy Management Social Policies Content Standards Legal and Compliance Policy Search Management
Support Deliverables
SharePoint Standards Online
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
IS
Use them
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Governance Checklist
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
TechNet Community and More
BEST PRACTICES CONFERENCE SHAREPOINT
are
Use them
FRAMEWORKS
BEST PRACTICES CONFERENCE SHAREPOINT
ITIL Framework
BEST PRACTICES CONFERENCE SHAREPOINT
COBIT Framework
BEST PRACTICES CONFERENCE SHAREPOINT
Microsoft Operations Framework (MOF)
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
With Governance
BEST PRACTICES CONFERENCE SHAREPOINT
The OutcomeEveryone Achieves a Shared Understanding
of SharePoint Related Processes
BEST PRACTICES CONFERENCE SHAREPOINT
What to watch out forhellipNot just documents policies and
procedures It is an active and ongoing process
BEST PRACTICES CONFERENCE SHAREPOINT
Approaching and Supporting SharePoint
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
What is the best approach for SharePoint Implementations
ITERATIVE APPROACH
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Why Iterative SharePoint is a very large platform It takes time to understand SharePoint SharePoint is great for rapid prototyping
and for proof of concept work It ensures there is enough time to
review adjust and communicate
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Communication Planning
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Will act as a binding agreement (forces you to carry through)
Helps keep communication focused Helps prevent unwanted surprises
The Communication Plan
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Support Planning
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Donrsquot forget you arenrsquot superman
(Sorry Joe)
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Multiple Tiers for Escalation
Tactical Support Team
Help Desk
Site Administrators
End Users
Learning LibrariesOnlineHelp
(You canrsquot know everything)
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Measure SupportLearn and use data to be proactive
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Diversify Support resourcesmediums
Books and Manuals Online
MSDN
TechNet
Blogs
Cheat Sheets One on One Classroom Training
Forums
Help
Etc
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Useful digestible training sessions (less than an hour)
Workshops gt Presentations
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Avoid too much too fastKeep it simple
Itrsquos like learning to drive
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
IS
Use them
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Productivity Hub
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Support Tiphellip
RESPONDYou never want to give the IT busy
signal or support busy signal
BEST PRACTICES CONFERENCE SHAREPOINT
The OutcomeSharePoint is supported effectively
BEST PRACTICES CONFERENCE SHAREPOINT
What to watch out forhellipThe training and support can be
costly in time and resources
BEST PRACTICES CONFERENCE SHAREPOINT
Improved User Adoption
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
How do we get successful User Adoption
USERS MUST UNDERSTAND
THE VALUE
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Successful User Adoption Requireshellip
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Do a video like this onehellip
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Information
Search
Collaboration
ManagementControl
Process
InformationInformationInformationInformation
Explain Information Overload
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Information
Search
Collaboration
Management
Control
ProcessForms Services
Business Intelligence
Personalization
Records Management
Information
Search
Collaboration
ManagementControl
Process
Explain Platform Benefits
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
What is the most important thing to Decision Makers
Add Value To Business
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
What are some ways we can convince Decision Makers
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Add Value (Decision Makers)The Biggest Point to Share is
SharePoint can help achieve business objectives by improving productivity reducing waste and improving visibility to help drive better decision making
The Reality
Business Objectives are often not specific enough to be achievable
It takes time and investment to reach the point all managers and executives want
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Prioritize and Plan
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Map Solutions to ObjectivesCentralize Knowledge and Resources
Enhance Collaboration
Automate and Improve Business Processes
Enhance Governance Model
Reduce Redundancy and Improve Efficiency
Adjust Site Structure and Taxonomy
Migrate File Shares
Create Dashboards
Implement Workflow Solutions
Configure Search Services
Branding
Direct Relationship Indirect Relationship
Objectives should be more specific ndash Example purposes only
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Whatrsquos the expectation we have to set
It Takes Time
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
SharePoint Solutions (Evolution)
Super Simplified
Business Intelligence
Driven
Business Process Driven
Collaboration Driven
Information Driven
Communication Collaboration Workflow Auditing
Reporting
Dashboards
BEST PRACTICES CONFERENCE SHAREPOINT
The Outcome
Joe has achieved momentum and buy in
BEST PRACTICES CONFERENCE SHAREPOINT
What to watch out forhellipJoe must carefully manage expectations
and maintain the momentum
BEST PRACTICES CONFERENCE SHAREPOINT
Determining and Supporting ROI
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
How do we get here
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Show expected cost and return over multiple time periods
Remember to lsquodiscountrsquo values to account for cost of capital impact and the fact $5 dollars today is worth less than $5 in the future
Evaluating With Discounted Cash Flow
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Evaluating with Real Options Analysis
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Evaluating with Monte Carlo Analysis
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
This is kind of boringhellip
There are different ways of calculating ROI
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
There are really only two ways of using ROI
1 For Prioritization
2 To Improve Return
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
The Simplest ROI Formula Ever
Estimated Value
Estimated Difficulty
Even I can do it
1 For Prioritization
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Examples I have a difficult requirement Itrsquos an 8 in difficulty (out of 10)
I have an easy requirement Itrsquos a 2 in difficulty (out of 10)
The expected value of the difficult requirement is 4 (out of 10)
The expected value of the easy requirement is 6 (out of 10)
Estimated ValueEstimated Difficulty
1 For Prioritization
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
ROI (traditionally) Measures Financial Impact
2 To Improve Return
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
ROI analysis often misses non-financial impactrsquo or lsquoincreased potentialrsquo
WebsiteIntranet Visitors
Increased Connections
User Complaints Improved Morale Improved Skills
Improved Know-How
Innovation
Better Reputation
Employment ApplicationsClick-throughs
Comments
Positive Word of Mouth
Negative Word of Mouth
Improved RelationshipsSTILL IMPORTANT
2 To Improve Return
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Example of Non-Financial Measurement
2 To Improve Return
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
IS
Use them
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
SharePoint Deployment Planning Services (SDPS)
httpswwwpartnersdpscomPagesToolsSupportaspx
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Rapid Economic Justification Guide
httpwwwmicrosoftcombusinessenterprisevaluemspx
MEASURE THE RIGHT
THING
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
What you donrsquot want
Donrsquot lose perspective
BEST PRACTICES CONFERENCE SHAREPOINT
The OutcomeJoe is measuring effort effectively to
better prioritize or to improve return on investment
BEST PRACTICES CONFERENCE SHAREPOINT
What to watch out forhellipFear of bad estimation leading to not
estimating at all Vaguely right is better than precisely wrong
BEST PRACTICES CONFERENCE SHAREPOINT
Implementing Successful Governance
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
What is Governance
GOVERNANCE IS REQUIRED
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Without effective governanceorganization performance and
capability are significantly reduced
What does that mean
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Without Governance
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
So how do we do it
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Teamwork is KeyThere are typically 5 teams for SharePoint Governance
Business Strategy TeamInitiativesTechnical Strategy TeamTactical Teams
Tactical Operations Team
Tactical Development Team
Tactical Support Team
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Alternative TeamsIf the organization or implementation is small enough you might only need to start with two and break them apart as you maturegrow
Tactical Team Operations
Development
Support
Strategy Team Business
Technical
Identify patternsPlan for patternsExecute patterns
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
I think I see a Pattern
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Executing Governance
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
No Single ldquoApproachrdquo
Projects
Tasks
Communities
Practices
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
AggregateReference Document or Site (Contains all SharePoint Info ndash Single Point of Reference)
ObjectivesPriorities (TechBusiness)
Governance Deliverables
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Utilized by Business Users to develop and implement business solutions that use technology without ITrsquos direct involvement
Our primary unified application delivery platform
Our primary workflowbusiness process automation platform
Our intranet and communication center for internal corporate communications
hellip
SharePoint will behellip
Our (external) web content management platform
Our primary document management platform
Our contact management platform
hellip
SharePoint will not behellip
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
ObjectivesPriorities Disaster Recovery Plan Storage and Quota Policies Monitoring Plans Maintenance Plans Service Level Agreements Security Policies Deployment Process Policies and Schedule
Operations Deliverables
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
ObjectivesPriorities Branding Guide SharePoint Designer Policy Workflow Policy Development Standards (Including OOTB vs Custom) Development Environment Policy Testing Requirements Deployment Process Policies and Schedule
Development Deliverables
SharePoint Standards Online
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
ObjectivesPriorities Site Classification and Platform Classification Site Provisioning ProcessQuestionnaire User Expectations Agreement Roles and Responsibilities Support Agreement(s) Training and Communication Plans MySite Policies (Pictures)hellip
Support Deliverables
BEST PRACTICES CONFERENCE SHAREPOINT
User Lifecycle Policy Taxonomy Management Social Policies Content Standards Legal and Compliance Policy Search Management
Support Deliverables
SharePoint Standards Online
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
IS
Use them
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Governance Checklist
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
TechNet Community and More
BEST PRACTICES CONFERENCE SHAREPOINT
are
Use them
FRAMEWORKS
BEST PRACTICES CONFERENCE SHAREPOINT
ITIL Framework
BEST PRACTICES CONFERENCE SHAREPOINT
COBIT Framework
BEST PRACTICES CONFERENCE SHAREPOINT
Microsoft Operations Framework (MOF)
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
With Governance
BEST PRACTICES CONFERENCE SHAREPOINT
The OutcomeEveryone Achieves a Shared Understanding
of SharePoint Related Processes
BEST PRACTICES CONFERENCE SHAREPOINT
What to watch out forhellipNot just documents policies and
procedures It is an active and ongoing process
BEST PRACTICES CONFERENCE SHAREPOINT
Approaching and Supporting SharePoint
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
What is the best approach for SharePoint Implementations
ITERATIVE APPROACH
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Why Iterative SharePoint is a very large platform It takes time to understand SharePoint SharePoint is great for rapid prototyping
and for proof of concept work It ensures there is enough time to
review adjust and communicate
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Communication Planning
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Will act as a binding agreement (forces you to carry through)
Helps keep communication focused Helps prevent unwanted surprises
The Communication Plan
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Support Planning
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Donrsquot forget you arenrsquot superman
(Sorry Joe)
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Multiple Tiers for Escalation
Tactical Support Team
Help Desk
Site Administrators
End Users
Learning LibrariesOnlineHelp
(You canrsquot know everything)
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Measure SupportLearn and use data to be proactive
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Diversify Support resourcesmediums
Books and Manuals Online
MSDN
TechNet
Blogs
Cheat Sheets One on One Classroom Training
Forums
Help
Etc
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Useful digestible training sessions (less than an hour)
Workshops gt Presentations
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Avoid too much too fastKeep it simple
Itrsquos like learning to drive
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
IS
Use them
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Productivity Hub
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Support Tiphellip
RESPONDYou never want to give the IT busy
signal or support busy signal
BEST PRACTICES CONFERENCE SHAREPOINT
The OutcomeSharePoint is supported effectively
BEST PRACTICES CONFERENCE SHAREPOINT
What to watch out forhellipThe training and support can be
costly in time and resources
BEST PRACTICES CONFERENCE SHAREPOINT
Improved User Adoption
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
How do we get successful User Adoption
USERS MUST UNDERSTAND
THE VALUE
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Successful User Adoption Requireshellip
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Do a video like this onehellip
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Information
Search
Collaboration
Management
Control
ProcessForms Services
Business Intelligence
Personalization
Records Management
Information
Search
Collaboration
ManagementControl
Process
Explain Platform Benefits
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
What is the most important thing to Decision Makers
Add Value To Business
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
What are some ways we can convince Decision Makers
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Add Value (Decision Makers)The Biggest Point to Share is
SharePoint can help achieve business objectives by improving productivity reducing waste and improving visibility to help drive better decision making
The Reality
Business Objectives are often not specific enough to be achievable
It takes time and investment to reach the point all managers and executives want
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Prioritize and Plan
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Map Solutions to ObjectivesCentralize Knowledge and Resources
Enhance Collaboration
Automate and Improve Business Processes
Enhance Governance Model
Reduce Redundancy and Improve Efficiency
Adjust Site Structure and Taxonomy
Migrate File Shares
Create Dashboards
Implement Workflow Solutions
Configure Search Services
Branding
Direct Relationship Indirect Relationship
Objectives should be more specific ndash Example purposes only
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Whatrsquos the expectation we have to set
It Takes Time
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
SharePoint Solutions (Evolution)
Super Simplified
Business Intelligence
Driven
Business Process Driven
Collaboration Driven
Information Driven
Communication Collaboration Workflow Auditing
Reporting
Dashboards
BEST PRACTICES CONFERENCE SHAREPOINT
The Outcome
Joe has achieved momentum and buy in
BEST PRACTICES CONFERENCE SHAREPOINT
What to watch out forhellipJoe must carefully manage expectations
and maintain the momentum
BEST PRACTICES CONFERENCE SHAREPOINT
Determining and Supporting ROI
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
How do we get here
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Show expected cost and return over multiple time periods
Remember to lsquodiscountrsquo values to account for cost of capital impact and the fact $5 dollars today is worth less than $5 in the future
Evaluating With Discounted Cash Flow
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Evaluating with Real Options Analysis
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Evaluating with Monte Carlo Analysis
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
This is kind of boringhellip
There are different ways of calculating ROI
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
There are really only two ways of using ROI
1 For Prioritization
2 To Improve Return
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
The Simplest ROI Formula Ever
Estimated Value
Estimated Difficulty
Even I can do it
1 For Prioritization
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Examples I have a difficult requirement Itrsquos an 8 in difficulty (out of 10)
I have an easy requirement Itrsquos a 2 in difficulty (out of 10)
The expected value of the difficult requirement is 4 (out of 10)
The expected value of the easy requirement is 6 (out of 10)
Estimated ValueEstimated Difficulty
1 For Prioritization
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
ROI (traditionally) Measures Financial Impact
2 To Improve Return
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
ROI analysis often misses non-financial impactrsquo or lsquoincreased potentialrsquo
WebsiteIntranet Visitors
Increased Connections
User Complaints Improved Morale Improved Skills
Improved Know-How
Innovation
Better Reputation
Employment ApplicationsClick-throughs
Comments
Positive Word of Mouth
Negative Word of Mouth
Improved RelationshipsSTILL IMPORTANT
2 To Improve Return
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Example of Non-Financial Measurement
2 To Improve Return
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
IS
Use them
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
SharePoint Deployment Planning Services (SDPS)
httpswwwpartnersdpscomPagesToolsSupportaspx
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Rapid Economic Justification Guide
httpwwwmicrosoftcombusinessenterprisevaluemspx
MEASURE THE RIGHT
THING
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
What you donrsquot want
Donrsquot lose perspective
BEST PRACTICES CONFERENCE SHAREPOINT
The OutcomeJoe is measuring effort effectively to
better prioritize or to improve return on investment
BEST PRACTICES CONFERENCE SHAREPOINT
What to watch out forhellipFear of bad estimation leading to not
estimating at all Vaguely right is better than precisely wrong
BEST PRACTICES CONFERENCE SHAREPOINT
Implementing Successful Governance
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
What is Governance
GOVERNANCE IS REQUIRED
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Without effective governanceorganization performance and
capability are significantly reduced
What does that mean
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Without Governance
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
So how do we do it
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Teamwork is KeyThere are typically 5 teams for SharePoint Governance
Business Strategy TeamInitiativesTechnical Strategy TeamTactical Teams
Tactical Operations Team
Tactical Development Team
Tactical Support Team
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Alternative TeamsIf the organization or implementation is small enough you might only need to start with two and break them apart as you maturegrow
Tactical Team Operations
Development
Support
Strategy Team Business
Technical
Identify patternsPlan for patternsExecute patterns
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
I think I see a Pattern
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Executing Governance
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
No Single ldquoApproachrdquo
Projects
Tasks
Communities
Practices
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
AggregateReference Document or Site (Contains all SharePoint Info ndash Single Point of Reference)
ObjectivesPriorities (TechBusiness)
Governance Deliverables
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Utilized by Business Users to develop and implement business solutions that use technology without ITrsquos direct involvement
Our primary unified application delivery platform
Our primary workflowbusiness process automation platform
Our intranet and communication center for internal corporate communications
hellip
SharePoint will behellip
Our (external) web content management platform
Our primary document management platform
Our contact management platform
hellip
SharePoint will not behellip
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
ObjectivesPriorities Disaster Recovery Plan Storage and Quota Policies Monitoring Plans Maintenance Plans Service Level Agreements Security Policies Deployment Process Policies and Schedule
Operations Deliverables
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
ObjectivesPriorities Branding Guide SharePoint Designer Policy Workflow Policy Development Standards (Including OOTB vs Custom) Development Environment Policy Testing Requirements Deployment Process Policies and Schedule
Development Deliverables
SharePoint Standards Online
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
ObjectivesPriorities Site Classification and Platform Classification Site Provisioning ProcessQuestionnaire User Expectations Agreement Roles and Responsibilities Support Agreement(s) Training and Communication Plans MySite Policies (Pictures)hellip
Support Deliverables
BEST PRACTICES CONFERENCE SHAREPOINT
User Lifecycle Policy Taxonomy Management Social Policies Content Standards Legal and Compliance Policy Search Management
Support Deliverables
SharePoint Standards Online
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
IS
Use them
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Governance Checklist
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
TechNet Community and More
BEST PRACTICES CONFERENCE SHAREPOINT
are
Use them
FRAMEWORKS
BEST PRACTICES CONFERENCE SHAREPOINT
ITIL Framework
BEST PRACTICES CONFERENCE SHAREPOINT
COBIT Framework
BEST PRACTICES CONFERENCE SHAREPOINT
Microsoft Operations Framework (MOF)
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
With Governance
BEST PRACTICES CONFERENCE SHAREPOINT
The OutcomeEveryone Achieves a Shared Understanding
of SharePoint Related Processes
BEST PRACTICES CONFERENCE SHAREPOINT
What to watch out forhellipNot just documents policies and
procedures It is an active and ongoing process
BEST PRACTICES CONFERENCE SHAREPOINT
Approaching and Supporting SharePoint
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
What is the best approach for SharePoint Implementations
ITERATIVE APPROACH
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Why Iterative SharePoint is a very large platform It takes time to understand SharePoint SharePoint is great for rapid prototyping
and for proof of concept work It ensures there is enough time to
review adjust and communicate
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Communication Planning
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Will act as a binding agreement (forces you to carry through)
Helps keep communication focused Helps prevent unwanted surprises
The Communication Plan
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Support Planning
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Donrsquot forget you arenrsquot superman
(Sorry Joe)
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Multiple Tiers for Escalation
Tactical Support Team
Help Desk
Site Administrators
End Users
Learning LibrariesOnlineHelp
(You canrsquot know everything)
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Measure SupportLearn and use data to be proactive
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Diversify Support resourcesmediums
Books and Manuals Online
MSDN
TechNet
Blogs
Cheat Sheets One on One Classroom Training
Forums
Help
Etc
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Useful digestible training sessions (less than an hour)
Workshops gt Presentations
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Avoid too much too fastKeep it simple
Itrsquos like learning to drive
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
IS
Use them
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Productivity Hub
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Support Tiphellip
RESPONDYou never want to give the IT busy
signal or support busy signal
BEST PRACTICES CONFERENCE SHAREPOINT
The OutcomeSharePoint is supported effectively
BEST PRACTICES CONFERENCE SHAREPOINT
What to watch out forhellipThe training and support can be
costly in time and resources
BEST PRACTICES CONFERENCE SHAREPOINT
Improved User Adoption
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
How do we get successful User Adoption
USERS MUST UNDERSTAND
THE VALUE
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Successful User Adoption Requireshellip
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Do a video like this onehellip
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
What is the most important thing to Decision Makers
Add Value To Business
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
What are some ways we can convince Decision Makers
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Add Value (Decision Makers)The Biggest Point to Share is
SharePoint can help achieve business objectives by improving productivity reducing waste and improving visibility to help drive better decision making
The Reality
Business Objectives are often not specific enough to be achievable
It takes time and investment to reach the point all managers and executives want
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Prioritize and Plan
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Map Solutions to ObjectivesCentralize Knowledge and Resources
Enhance Collaboration
Automate and Improve Business Processes
Enhance Governance Model
Reduce Redundancy and Improve Efficiency
Adjust Site Structure and Taxonomy
Migrate File Shares
Create Dashboards
Implement Workflow Solutions
Configure Search Services
Branding
Direct Relationship Indirect Relationship
Objectives should be more specific ndash Example purposes only
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Whatrsquos the expectation we have to set
It Takes Time
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
SharePoint Solutions (Evolution)
Super Simplified
Business Intelligence
Driven
Business Process Driven
Collaboration Driven
Information Driven
Communication Collaboration Workflow Auditing
Reporting
Dashboards
BEST PRACTICES CONFERENCE SHAREPOINT
The Outcome
Joe has achieved momentum and buy in
BEST PRACTICES CONFERENCE SHAREPOINT
What to watch out forhellipJoe must carefully manage expectations
and maintain the momentum
BEST PRACTICES CONFERENCE SHAREPOINT
Determining and Supporting ROI
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
How do we get here
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Show expected cost and return over multiple time periods
Remember to lsquodiscountrsquo values to account for cost of capital impact and the fact $5 dollars today is worth less than $5 in the future
Evaluating With Discounted Cash Flow
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Evaluating with Real Options Analysis
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Evaluating with Monte Carlo Analysis
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
This is kind of boringhellip
There are different ways of calculating ROI
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
There are really only two ways of using ROI
1 For Prioritization
2 To Improve Return
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
The Simplest ROI Formula Ever
Estimated Value
Estimated Difficulty
Even I can do it
1 For Prioritization
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Examples I have a difficult requirement Itrsquos an 8 in difficulty (out of 10)
I have an easy requirement Itrsquos a 2 in difficulty (out of 10)
The expected value of the difficult requirement is 4 (out of 10)
The expected value of the easy requirement is 6 (out of 10)
Estimated ValueEstimated Difficulty
1 For Prioritization
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
ROI (traditionally) Measures Financial Impact
2 To Improve Return
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
ROI analysis often misses non-financial impactrsquo or lsquoincreased potentialrsquo
WebsiteIntranet Visitors
Increased Connections
User Complaints Improved Morale Improved Skills
Improved Know-How
Innovation
Better Reputation
Employment ApplicationsClick-throughs
Comments
Positive Word of Mouth
Negative Word of Mouth
Improved RelationshipsSTILL IMPORTANT
2 To Improve Return
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Example of Non-Financial Measurement
2 To Improve Return
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
IS
Use them
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
SharePoint Deployment Planning Services (SDPS)
httpswwwpartnersdpscomPagesToolsSupportaspx
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Rapid Economic Justification Guide
httpwwwmicrosoftcombusinessenterprisevaluemspx
MEASURE THE RIGHT
THING
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
What you donrsquot want
Donrsquot lose perspective
BEST PRACTICES CONFERENCE SHAREPOINT
The OutcomeJoe is measuring effort effectively to
better prioritize or to improve return on investment
BEST PRACTICES CONFERENCE SHAREPOINT
What to watch out forhellipFear of bad estimation leading to not
estimating at all Vaguely right is better than precisely wrong
BEST PRACTICES CONFERENCE SHAREPOINT
Implementing Successful Governance
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
What is Governance
GOVERNANCE IS REQUIRED
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Without effective governanceorganization performance and
capability are significantly reduced
What does that mean
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Without Governance
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
So how do we do it
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Teamwork is KeyThere are typically 5 teams for SharePoint Governance
Business Strategy TeamInitiativesTechnical Strategy TeamTactical Teams
Tactical Operations Team
Tactical Development Team
Tactical Support Team
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Alternative TeamsIf the organization or implementation is small enough you might only need to start with two and break them apart as you maturegrow
Tactical Team Operations
Development
Support
Strategy Team Business
Technical
Identify patternsPlan for patternsExecute patterns
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
I think I see a Pattern
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Executing Governance
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
No Single ldquoApproachrdquo
Projects
Tasks
Communities
Practices
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
AggregateReference Document or Site (Contains all SharePoint Info ndash Single Point of Reference)
ObjectivesPriorities (TechBusiness)
Governance Deliverables
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Utilized by Business Users to develop and implement business solutions that use technology without ITrsquos direct involvement
Our primary unified application delivery platform
Our primary workflowbusiness process automation platform
Our intranet and communication center for internal corporate communications
hellip
SharePoint will behellip
Our (external) web content management platform
Our primary document management platform
Our contact management platform
hellip
SharePoint will not behellip
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
ObjectivesPriorities Disaster Recovery Plan Storage and Quota Policies Monitoring Plans Maintenance Plans Service Level Agreements Security Policies Deployment Process Policies and Schedule
Operations Deliverables
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
ObjectivesPriorities Branding Guide SharePoint Designer Policy Workflow Policy Development Standards (Including OOTB vs Custom) Development Environment Policy Testing Requirements Deployment Process Policies and Schedule
Development Deliverables
SharePoint Standards Online
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
ObjectivesPriorities Site Classification and Platform Classification Site Provisioning ProcessQuestionnaire User Expectations Agreement Roles and Responsibilities Support Agreement(s) Training and Communication Plans MySite Policies (Pictures)hellip
Support Deliverables
BEST PRACTICES CONFERENCE SHAREPOINT
User Lifecycle Policy Taxonomy Management Social Policies Content Standards Legal and Compliance Policy Search Management
Support Deliverables
SharePoint Standards Online
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
IS
Use them
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Governance Checklist
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
TechNet Community and More
BEST PRACTICES CONFERENCE SHAREPOINT
are
Use them
FRAMEWORKS
BEST PRACTICES CONFERENCE SHAREPOINT
ITIL Framework
BEST PRACTICES CONFERENCE SHAREPOINT
COBIT Framework
BEST PRACTICES CONFERENCE SHAREPOINT
Microsoft Operations Framework (MOF)
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
With Governance
BEST PRACTICES CONFERENCE SHAREPOINT
The OutcomeEveryone Achieves a Shared Understanding
of SharePoint Related Processes
BEST PRACTICES CONFERENCE SHAREPOINT
What to watch out forhellipNot just documents policies and
procedures It is an active and ongoing process
BEST PRACTICES CONFERENCE SHAREPOINT
Approaching and Supporting SharePoint
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
What is the best approach for SharePoint Implementations
ITERATIVE APPROACH
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Why Iterative SharePoint is a very large platform It takes time to understand SharePoint SharePoint is great for rapid prototyping
and for proof of concept work It ensures there is enough time to
review adjust and communicate
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Communication Planning
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Will act as a binding agreement (forces you to carry through)
Helps keep communication focused Helps prevent unwanted surprises
The Communication Plan
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Support Planning
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Donrsquot forget you arenrsquot superman
(Sorry Joe)
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Multiple Tiers for Escalation
Tactical Support Team
Help Desk
Site Administrators
End Users
Learning LibrariesOnlineHelp
(You canrsquot know everything)
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Measure SupportLearn and use data to be proactive
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Diversify Support resourcesmediums
Books and Manuals Online
MSDN
TechNet
Blogs
Cheat Sheets One on One Classroom Training
Forums
Help
Etc
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Useful digestible training sessions (less than an hour)
Workshops gt Presentations
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Avoid too much too fastKeep it simple
Itrsquos like learning to drive
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
IS
Use them
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Productivity Hub
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Support Tiphellip
RESPONDYou never want to give the IT busy
signal or support busy signal
BEST PRACTICES CONFERENCE SHAREPOINT
The OutcomeSharePoint is supported effectively
BEST PRACTICES CONFERENCE SHAREPOINT
What to watch out forhellipThe training and support can be
costly in time and resources
BEST PRACTICES CONFERENCE SHAREPOINT
Improved User Adoption
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
How do we get successful User Adoption
USERS MUST UNDERSTAND
THE VALUE
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Successful User Adoption Requireshellip
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Do a video like this onehellip
Add Value To Business
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
What are some ways we can convince Decision Makers
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Add Value (Decision Makers)The Biggest Point to Share is
SharePoint can help achieve business objectives by improving productivity reducing waste and improving visibility to help drive better decision making
The Reality
Business Objectives are often not specific enough to be achievable
It takes time and investment to reach the point all managers and executives want
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Prioritize and Plan
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Map Solutions to ObjectivesCentralize Knowledge and Resources
Enhance Collaboration
Automate and Improve Business Processes
Enhance Governance Model
Reduce Redundancy and Improve Efficiency
Adjust Site Structure and Taxonomy
Migrate File Shares
Create Dashboards
Implement Workflow Solutions
Configure Search Services
Branding
Direct Relationship Indirect Relationship
Objectives should be more specific ndash Example purposes only
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Whatrsquos the expectation we have to set
It Takes Time
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
SharePoint Solutions (Evolution)
Super Simplified
Business Intelligence
Driven
Business Process Driven
Collaboration Driven
Information Driven
Communication Collaboration Workflow Auditing
Reporting
Dashboards
BEST PRACTICES CONFERENCE SHAREPOINT
The Outcome
Joe has achieved momentum and buy in
BEST PRACTICES CONFERENCE SHAREPOINT
What to watch out forhellipJoe must carefully manage expectations
and maintain the momentum
BEST PRACTICES CONFERENCE SHAREPOINT
Determining and Supporting ROI
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
How do we get here
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Show expected cost and return over multiple time periods
Remember to lsquodiscountrsquo values to account for cost of capital impact and the fact $5 dollars today is worth less than $5 in the future
Evaluating With Discounted Cash Flow
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Evaluating with Real Options Analysis
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Evaluating with Monte Carlo Analysis
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
This is kind of boringhellip
There are different ways of calculating ROI
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
There are really only two ways of using ROI
1 For Prioritization
2 To Improve Return
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
The Simplest ROI Formula Ever
Estimated Value
Estimated Difficulty
Even I can do it
1 For Prioritization
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Examples I have a difficult requirement Itrsquos an 8 in difficulty (out of 10)
I have an easy requirement Itrsquos a 2 in difficulty (out of 10)
The expected value of the difficult requirement is 4 (out of 10)
The expected value of the easy requirement is 6 (out of 10)
Estimated ValueEstimated Difficulty
1 For Prioritization
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
ROI (traditionally) Measures Financial Impact
2 To Improve Return
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
ROI analysis often misses non-financial impactrsquo or lsquoincreased potentialrsquo
WebsiteIntranet Visitors
Increased Connections
User Complaints Improved Morale Improved Skills
Improved Know-How
Innovation
Better Reputation
Employment ApplicationsClick-throughs
Comments
Positive Word of Mouth
Negative Word of Mouth
Improved RelationshipsSTILL IMPORTANT
2 To Improve Return
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Example of Non-Financial Measurement
2 To Improve Return
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
IS
Use them
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
SharePoint Deployment Planning Services (SDPS)
httpswwwpartnersdpscomPagesToolsSupportaspx
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Rapid Economic Justification Guide
httpwwwmicrosoftcombusinessenterprisevaluemspx
MEASURE THE RIGHT
THING
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
What you donrsquot want
Donrsquot lose perspective
BEST PRACTICES CONFERENCE SHAREPOINT
The OutcomeJoe is measuring effort effectively to
better prioritize or to improve return on investment
BEST PRACTICES CONFERENCE SHAREPOINT
What to watch out forhellipFear of bad estimation leading to not
estimating at all Vaguely right is better than precisely wrong
BEST PRACTICES CONFERENCE SHAREPOINT
Implementing Successful Governance
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
What is Governance
GOVERNANCE IS REQUIRED
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Without effective governanceorganization performance and
capability are significantly reduced
What does that mean
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Without Governance
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
So how do we do it
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Teamwork is KeyThere are typically 5 teams for SharePoint Governance
Business Strategy TeamInitiativesTechnical Strategy TeamTactical Teams
Tactical Operations Team
Tactical Development Team
Tactical Support Team
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Alternative TeamsIf the organization or implementation is small enough you might only need to start with two and break them apart as you maturegrow
Tactical Team Operations
Development
Support
Strategy Team Business
Technical
Identify patternsPlan for patternsExecute patterns
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
I think I see a Pattern
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Executing Governance
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
No Single ldquoApproachrdquo
Projects
Tasks
Communities
Practices
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
AggregateReference Document or Site (Contains all SharePoint Info ndash Single Point of Reference)
ObjectivesPriorities (TechBusiness)
Governance Deliverables
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Utilized by Business Users to develop and implement business solutions that use technology without ITrsquos direct involvement
Our primary unified application delivery platform
Our primary workflowbusiness process automation platform
Our intranet and communication center for internal corporate communications
hellip
SharePoint will behellip
Our (external) web content management platform
Our primary document management platform
Our contact management platform
hellip
SharePoint will not behellip
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
ObjectivesPriorities Disaster Recovery Plan Storage and Quota Policies Monitoring Plans Maintenance Plans Service Level Agreements Security Policies Deployment Process Policies and Schedule
Operations Deliverables
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
ObjectivesPriorities Branding Guide SharePoint Designer Policy Workflow Policy Development Standards (Including OOTB vs Custom) Development Environment Policy Testing Requirements Deployment Process Policies and Schedule
Development Deliverables
SharePoint Standards Online
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
ObjectivesPriorities Site Classification and Platform Classification Site Provisioning ProcessQuestionnaire User Expectations Agreement Roles and Responsibilities Support Agreement(s) Training and Communication Plans MySite Policies (Pictures)hellip
Support Deliverables
BEST PRACTICES CONFERENCE SHAREPOINT
User Lifecycle Policy Taxonomy Management Social Policies Content Standards Legal and Compliance Policy Search Management
Support Deliverables
SharePoint Standards Online
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
IS
Use them
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Governance Checklist
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
TechNet Community and More
BEST PRACTICES CONFERENCE SHAREPOINT
are
Use them
FRAMEWORKS
BEST PRACTICES CONFERENCE SHAREPOINT
ITIL Framework
BEST PRACTICES CONFERENCE SHAREPOINT
COBIT Framework
BEST PRACTICES CONFERENCE SHAREPOINT
Microsoft Operations Framework (MOF)
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
With Governance
BEST PRACTICES CONFERENCE SHAREPOINT
The OutcomeEveryone Achieves a Shared Understanding
of SharePoint Related Processes
BEST PRACTICES CONFERENCE SHAREPOINT
What to watch out forhellipNot just documents policies and
procedures It is an active and ongoing process
BEST PRACTICES CONFERENCE SHAREPOINT
Approaching and Supporting SharePoint
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
What is the best approach for SharePoint Implementations
ITERATIVE APPROACH
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Why Iterative SharePoint is a very large platform It takes time to understand SharePoint SharePoint is great for rapid prototyping
and for proof of concept work It ensures there is enough time to
review adjust and communicate
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Communication Planning
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Will act as a binding agreement (forces you to carry through)
Helps keep communication focused Helps prevent unwanted surprises
The Communication Plan
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Support Planning
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Donrsquot forget you arenrsquot superman
(Sorry Joe)
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Multiple Tiers for Escalation
Tactical Support Team
Help Desk
Site Administrators
End Users
Learning LibrariesOnlineHelp
(You canrsquot know everything)
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Measure SupportLearn and use data to be proactive
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Diversify Support resourcesmediums
Books and Manuals Online
MSDN
TechNet
Blogs
Cheat Sheets One on One Classroom Training
Forums
Help
Etc
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Useful digestible training sessions (less than an hour)
Workshops gt Presentations
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Avoid too much too fastKeep it simple
Itrsquos like learning to drive
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
IS
Use them
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Productivity Hub
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Support Tiphellip
RESPONDYou never want to give the IT busy
signal or support busy signal
BEST PRACTICES CONFERENCE SHAREPOINT
The OutcomeSharePoint is supported effectively
BEST PRACTICES CONFERENCE SHAREPOINT
What to watch out forhellipThe training and support can be
costly in time and resources
BEST PRACTICES CONFERENCE SHAREPOINT
Improved User Adoption
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
How do we get successful User Adoption
USERS MUST UNDERSTAND
THE VALUE
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Successful User Adoption Requireshellip
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Do a video like this onehellip
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
What are some ways we can convince Decision Makers
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Add Value (Decision Makers)The Biggest Point to Share is
SharePoint can help achieve business objectives by improving productivity reducing waste and improving visibility to help drive better decision making
The Reality
Business Objectives are often not specific enough to be achievable
It takes time and investment to reach the point all managers and executives want
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Prioritize and Plan
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Map Solutions to ObjectivesCentralize Knowledge and Resources
Enhance Collaboration
Automate and Improve Business Processes
Enhance Governance Model
Reduce Redundancy and Improve Efficiency
Adjust Site Structure and Taxonomy
Migrate File Shares
Create Dashboards
Implement Workflow Solutions
Configure Search Services
Branding
Direct Relationship Indirect Relationship
Objectives should be more specific ndash Example purposes only
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Whatrsquos the expectation we have to set
It Takes Time
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
SharePoint Solutions (Evolution)
Super Simplified
Business Intelligence
Driven
Business Process Driven
Collaboration Driven
Information Driven
Communication Collaboration Workflow Auditing
Reporting
Dashboards
BEST PRACTICES CONFERENCE SHAREPOINT
The Outcome
Joe has achieved momentum and buy in
BEST PRACTICES CONFERENCE SHAREPOINT
What to watch out forhellipJoe must carefully manage expectations
and maintain the momentum
BEST PRACTICES CONFERENCE SHAREPOINT
Determining and Supporting ROI
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
How do we get here
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Show expected cost and return over multiple time periods
Remember to lsquodiscountrsquo values to account for cost of capital impact and the fact $5 dollars today is worth less than $5 in the future
Evaluating With Discounted Cash Flow
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Evaluating with Real Options Analysis
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Evaluating with Monte Carlo Analysis
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
This is kind of boringhellip
There are different ways of calculating ROI
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
There are really only two ways of using ROI
1 For Prioritization
2 To Improve Return
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
The Simplest ROI Formula Ever
Estimated Value
Estimated Difficulty
Even I can do it
1 For Prioritization
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Examples I have a difficult requirement Itrsquos an 8 in difficulty (out of 10)
I have an easy requirement Itrsquos a 2 in difficulty (out of 10)
The expected value of the difficult requirement is 4 (out of 10)
The expected value of the easy requirement is 6 (out of 10)
Estimated ValueEstimated Difficulty
1 For Prioritization
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
ROI (traditionally) Measures Financial Impact
2 To Improve Return
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
ROI analysis often misses non-financial impactrsquo or lsquoincreased potentialrsquo
WebsiteIntranet Visitors
Increased Connections
User Complaints Improved Morale Improved Skills
Improved Know-How
Innovation
Better Reputation
Employment ApplicationsClick-throughs
Comments
Positive Word of Mouth
Negative Word of Mouth
Improved RelationshipsSTILL IMPORTANT
2 To Improve Return
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Example of Non-Financial Measurement
2 To Improve Return
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
IS
Use them
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
SharePoint Deployment Planning Services (SDPS)
httpswwwpartnersdpscomPagesToolsSupportaspx
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Rapid Economic Justification Guide
httpwwwmicrosoftcombusinessenterprisevaluemspx
MEASURE THE RIGHT
THING
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
What you donrsquot want
Donrsquot lose perspective
BEST PRACTICES CONFERENCE SHAREPOINT
The OutcomeJoe is measuring effort effectively to
better prioritize or to improve return on investment
BEST PRACTICES CONFERENCE SHAREPOINT
What to watch out forhellipFear of bad estimation leading to not
estimating at all Vaguely right is better than precisely wrong
BEST PRACTICES CONFERENCE SHAREPOINT
Implementing Successful Governance
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
What is Governance
GOVERNANCE IS REQUIRED
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Without effective governanceorganization performance and
capability are significantly reduced
What does that mean
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Without Governance
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
So how do we do it
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Teamwork is KeyThere are typically 5 teams for SharePoint Governance
Business Strategy TeamInitiativesTechnical Strategy TeamTactical Teams
Tactical Operations Team
Tactical Development Team
Tactical Support Team
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Alternative TeamsIf the organization or implementation is small enough you might only need to start with two and break them apart as you maturegrow
Tactical Team Operations
Development
Support
Strategy Team Business
Technical
Identify patternsPlan for patternsExecute patterns
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
I think I see a Pattern
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Executing Governance
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
No Single ldquoApproachrdquo
Projects
Tasks
Communities
Practices
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
AggregateReference Document or Site (Contains all SharePoint Info ndash Single Point of Reference)
ObjectivesPriorities (TechBusiness)
Governance Deliverables
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Utilized by Business Users to develop and implement business solutions that use technology without ITrsquos direct involvement
Our primary unified application delivery platform
Our primary workflowbusiness process automation platform
Our intranet and communication center for internal corporate communications
hellip
SharePoint will behellip
Our (external) web content management platform
Our primary document management platform
Our contact management platform
hellip
SharePoint will not behellip
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
ObjectivesPriorities Disaster Recovery Plan Storage and Quota Policies Monitoring Plans Maintenance Plans Service Level Agreements Security Policies Deployment Process Policies and Schedule
Operations Deliverables
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
ObjectivesPriorities Branding Guide SharePoint Designer Policy Workflow Policy Development Standards (Including OOTB vs Custom) Development Environment Policy Testing Requirements Deployment Process Policies and Schedule
Development Deliverables
SharePoint Standards Online
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
ObjectivesPriorities Site Classification and Platform Classification Site Provisioning ProcessQuestionnaire User Expectations Agreement Roles and Responsibilities Support Agreement(s) Training and Communication Plans MySite Policies (Pictures)hellip
Support Deliverables
BEST PRACTICES CONFERENCE SHAREPOINT
User Lifecycle Policy Taxonomy Management Social Policies Content Standards Legal and Compliance Policy Search Management
Support Deliverables
SharePoint Standards Online
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
IS
Use them
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Governance Checklist
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
TechNet Community and More
BEST PRACTICES CONFERENCE SHAREPOINT
are
Use them
FRAMEWORKS
BEST PRACTICES CONFERENCE SHAREPOINT
ITIL Framework
BEST PRACTICES CONFERENCE SHAREPOINT
COBIT Framework
BEST PRACTICES CONFERENCE SHAREPOINT
Microsoft Operations Framework (MOF)
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
With Governance
BEST PRACTICES CONFERENCE SHAREPOINT
The OutcomeEveryone Achieves a Shared Understanding
of SharePoint Related Processes
BEST PRACTICES CONFERENCE SHAREPOINT
What to watch out forhellipNot just documents policies and
procedures It is an active and ongoing process
BEST PRACTICES CONFERENCE SHAREPOINT
Approaching and Supporting SharePoint
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
What is the best approach for SharePoint Implementations
ITERATIVE APPROACH
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Why Iterative SharePoint is a very large platform It takes time to understand SharePoint SharePoint is great for rapid prototyping
and for proof of concept work It ensures there is enough time to
review adjust and communicate
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Communication Planning
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Will act as a binding agreement (forces you to carry through)
Helps keep communication focused Helps prevent unwanted surprises
The Communication Plan
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Support Planning
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Donrsquot forget you arenrsquot superman
(Sorry Joe)
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Multiple Tiers for Escalation
Tactical Support Team
Help Desk
Site Administrators
End Users
Learning LibrariesOnlineHelp
(You canrsquot know everything)
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Measure SupportLearn and use data to be proactive
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Diversify Support resourcesmediums
Books and Manuals Online
MSDN
TechNet
Blogs
Cheat Sheets One on One Classroom Training
Forums
Help
Etc
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Useful digestible training sessions (less than an hour)
Workshops gt Presentations
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Avoid too much too fastKeep it simple
Itrsquos like learning to drive
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
IS
Use them
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Productivity Hub
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Support Tiphellip
RESPONDYou never want to give the IT busy
signal or support busy signal
BEST PRACTICES CONFERENCE SHAREPOINT
The OutcomeSharePoint is supported effectively
BEST PRACTICES CONFERENCE SHAREPOINT
What to watch out forhellipThe training and support can be
costly in time and resources
BEST PRACTICES CONFERENCE SHAREPOINT
Improved User Adoption
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
How do we get successful User Adoption
USERS MUST UNDERSTAND
THE VALUE
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Successful User Adoption Requireshellip
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Do a video like this onehellip
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Add Value (Decision Makers)The Biggest Point to Share is
SharePoint can help achieve business objectives by improving productivity reducing waste and improving visibility to help drive better decision making
The Reality
Business Objectives are often not specific enough to be achievable
It takes time and investment to reach the point all managers and executives want
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Prioritize and Plan
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Map Solutions to ObjectivesCentralize Knowledge and Resources
Enhance Collaboration
Automate and Improve Business Processes
Enhance Governance Model
Reduce Redundancy and Improve Efficiency
Adjust Site Structure and Taxonomy
Migrate File Shares
Create Dashboards
Implement Workflow Solutions
Configure Search Services
Branding
Direct Relationship Indirect Relationship
Objectives should be more specific ndash Example purposes only
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Whatrsquos the expectation we have to set
It Takes Time
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
SharePoint Solutions (Evolution)
Super Simplified
Business Intelligence
Driven
Business Process Driven
Collaboration Driven
Information Driven
Communication Collaboration Workflow Auditing
Reporting
Dashboards
BEST PRACTICES CONFERENCE SHAREPOINT
The Outcome
Joe has achieved momentum and buy in
BEST PRACTICES CONFERENCE SHAREPOINT
What to watch out forhellipJoe must carefully manage expectations
and maintain the momentum
BEST PRACTICES CONFERENCE SHAREPOINT
Determining and Supporting ROI
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
How do we get here
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Show expected cost and return over multiple time periods
Remember to lsquodiscountrsquo values to account for cost of capital impact and the fact $5 dollars today is worth less than $5 in the future
Evaluating With Discounted Cash Flow
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Evaluating with Real Options Analysis
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Evaluating with Monte Carlo Analysis
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
This is kind of boringhellip
There are different ways of calculating ROI
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
There are really only two ways of using ROI
1 For Prioritization
2 To Improve Return
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
The Simplest ROI Formula Ever
Estimated Value
Estimated Difficulty
Even I can do it
1 For Prioritization
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Examples I have a difficult requirement Itrsquos an 8 in difficulty (out of 10)
I have an easy requirement Itrsquos a 2 in difficulty (out of 10)
The expected value of the difficult requirement is 4 (out of 10)
The expected value of the easy requirement is 6 (out of 10)
Estimated ValueEstimated Difficulty
1 For Prioritization
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
ROI (traditionally) Measures Financial Impact
2 To Improve Return
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
ROI analysis often misses non-financial impactrsquo or lsquoincreased potentialrsquo
WebsiteIntranet Visitors
Increased Connections
User Complaints Improved Morale Improved Skills
Improved Know-How
Innovation
Better Reputation
Employment ApplicationsClick-throughs
Comments
Positive Word of Mouth
Negative Word of Mouth
Improved RelationshipsSTILL IMPORTANT
2 To Improve Return
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Example of Non-Financial Measurement
2 To Improve Return
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
IS
Use them
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
SharePoint Deployment Planning Services (SDPS)
httpswwwpartnersdpscomPagesToolsSupportaspx
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Rapid Economic Justification Guide
httpwwwmicrosoftcombusinessenterprisevaluemspx
MEASURE THE RIGHT
THING
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
What you donrsquot want
Donrsquot lose perspective
BEST PRACTICES CONFERENCE SHAREPOINT
The OutcomeJoe is measuring effort effectively to
better prioritize or to improve return on investment
BEST PRACTICES CONFERENCE SHAREPOINT
What to watch out forhellipFear of bad estimation leading to not
estimating at all Vaguely right is better than precisely wrong
BEST PRACTICES CONFERENCE SHAREPOINT
Implementing Successful Governance
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
What is Governance
GOVERNANCE IS REQUIRED
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Without effective governanceorganization performance and
capability are significantly reduced
What does that mean
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Without Governance
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
So how do we do it
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Teamwork is KeyThere are typically 5 teams for SharePoint Governance
Business Strategy TeamInitiativesTechnical Strategy TeamTactical Teams
Tactical Operations Team
Tactical Development Team
Tactical Support Team
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Alternative TeamsIf the organization or implementation is small enough you might only need to start with two and break them apart as you maturegrow
Tactical Team Operations
Development
Support
Strategy Team Business
Technical
Identify patternsPlan for patternsExecute patterns
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
I think I see a Pattern
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Executing Governance
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
No Single ldquoApproachrdquo
Projects
Tasks
Communities
Practices
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
AggregateReference Document or Site (Contains all SharePoint Info ndash Single Point of Reference)
ObjectivesPriorities (TechBusiness)
Governance Deliverables
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Utilized by Business Users to develop and implement business solutions that use technology without ITrsquos direct involvement
Our primary unified application delivery platform
Our primary workflowbusiness process automation platform
Our intranet and communication center for internal corporate communications
hellip
SharePoint will behellip
Our (external) web content management platform
Our primary document management platform
Our contact management platform
hellip
SharePoint will not behellip
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
ObjectivesPriorities Disaster Recovery Plan Storage and Quota Policies Monitoring Plans Maintenance Plans Service Level Agreements Security Policies Deployment Process Policies and Schedule
Operations Deliverables
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
ObjectivesPriorities Branding Guide SharePoint Designer Policy Workflow Policy Development Standards (Including OOTB vs Custom) Development Environment Policy Testing Requirements Deployment Process Policies and Schedule
Development Deliverables
SharePoint Standards Online
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
ObjectivesPriorities Site Classification and Platform Classification Site Provisioning ProcessQuestionnaire User Expectations Agreement Roles and Responsibilities Support Agreement(s) Training and Communication Plans MySite Policies (Pictures)hellip
Support Deliverables
BEST PRACTICES CONFERENCE SHAREPOINT
User Lifecycle Policy Taxonomy Management Social Policies Content Standards Legal and Compliance Policy Search Management
Support Deliverables
SharePoint Standards Online
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
IS
Use them
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Governance Checklist
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
TechNet Community and More
BEST PRACTICES CONFERENCE SHAREPOINT
are
Use them
FRAMEWORKS
BEST PRACTICES CONFERENCE SHAREPOINT
ITIL Framework
BEST PRACTICES CONFERENCE SHAREPOINT
COBIT Framework
BEST PRACTICES CONFERENCE SHAREPOINT
Microsoft Operations Framework (MOF)
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
With Governance
BEST PRACTICES CONFERENCE SHAREPOINT
The OutcomeEveryone Achieves a Shared Understanding
of SharePoint Related Processes
BEST PRACTICES CONFERENCE SHAREPOINT
What to watch out forhellipNot just documents policies and
procedures It is an active and ongoing process
BEST PRACTICES CONFERENCE SHAREPOINT
Approaching and Supporting SharePoint
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
What is the best approach for SharePoint Implementations
ITERATIVE APPROACH
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Why Iterative SharePoint is a very large platform It takes time to understand SharePoint SharePoint is great for rapid prototyping
and for proof of concept work It ensures there is enough time to
review adjust and communicate
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Communication Planning
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Will act as a binding agreement (forces you to carry through)
Helps keep communication focused Helps prevent unwanted surprises
The Communication Plan
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Support Planning
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Donrsquot forget you arenrsquot superman
(Sorry Joe)
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Multiple Tiers for Escalation
Tactical Support Team
Help Desk
Site Administrators
End Users
Learning LibrariesOnlineHelp
(You canrsquot know everything)
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Measure SupportLearn and use data to be proactive
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Diversify Support resourcesmediums
Books and Manuals Online
MSDN
TechNet
Blogs
Cheat Sheets One on One Classroom Training
Forums
Help
Etc
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Useful digestible training sessions (less than an hour)
Workshops gt Presentations
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Avoid too much too fastKeep it simple
Itrsquos like learning to drive
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
IS
Use them
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Productivity Hub
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Support Tiphellip
RESPONDYou never want to give the IT busy
signal or support busy signal
BEST PRACTICES CONFERENCE SHAREPOINT
The OutcomeSharePoint is supported effectively
BEST PRACTICES CONFERENCE SHAREPOINT
What to watch out forhellipThe training and support can be
costly in time and resources
BEST PRACTICES CONFERENCE SHAREPOINT
Improved User Adoption
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
How do we get successful User Adoption
USERS MUST UNDERSTAND
THE VALUE
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Successful User Adoption Requireshellip
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Do a video like this onehellip
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Prioritize and Plan
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Map Solutions to ObjectivesCentralize Knowledge and Resources
Enhance Collaboration
Automate and Improve Business Processes
Enhance Governance Model
Reduce Redundancy and Improve Efficiency
Adjust Site Structure and Taxonomy
Migrate File Shares
Create Dashboards
Implement Workflow Solutions
Configure Search Services
Branding
Direct Relationship Indirect Relationship
Objectives should be more specific ndash Example purposes only
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Whatrsquos the expectation we have to set
It Takes Time
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
SharePoint Solutions (Evolution)
Super Simplified
Business Intelligence
Driven
Business Process Driven
Collaboration Driven
Information Driven
Communication Collaboration Workflow Auditing
Reporting
Dashboards
BEST PRACTICES CONFERENCE SHAREPOINT
The Outcome
Joe has achieved momentum and buy in
BEST PRACTICES CONFERENCE SHAREPOINT
What to watch out forhellipJoe must carefully manage expectations
and maintain the momentum
BEST PRACTICES CONFERENCE SHAREPOINT
Determining and Supporting ROI
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
How do we get here
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Show expected cost and return over multiple time periods
Remember to lsquodiscountrsquo values to account for cost of capital impact and the fact $5 dollars today is worth less than $5 in the future
Evaluating With Discounted Cash Flow
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Evaluating with Real Options Analysis
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Evaluating with Monte Carlo Analysis
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
This is kind of boringhellip
There are different ways of calculating ROI
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
There are really only two ways of using ROI
1 For Prioritization
2 To Improve Return
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
The Simplest ROI Formula Ever
Estimated Value
Estimated Difficulty
Even I can do it
1 For Prioritization
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Examples I have a difficult requirement Itrsquos an 8 in difficulty (out of 10)
I have an easy requirement Itrsquos a 2 in difficulty (out of 10)
The expected value of the difficult requirement is 4 (out of 10)
The expected value of the easy requirement is 6 (out of 10)
Estimated ValueEstimated Difficulty
1 For Prioritization
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
ROI (traditionally) Measures Financial Impact
2 To Improve Return
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
ROI analysis often misses non-financial impactrsquo or lsquoincreased potentialrsquo
WebsiteIntranet Visitors
Increased Connections
User Complaints Improved Morale Improved Skills
Improved Know-How
Innovation
Better Reputation
Employment ApplicationsClick-throughs
Comments
Positive Word of Mouth
Negative Word of Mouth
Improved RelationshipsSTILL IMPORTANT
2 To Improve Return
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Example of Non-Financial Measurement
2 To Improve Return
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
IS
Use them
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
SharePoint Deployment Planning Services (SDPS)
httpswwwpartnersdpscomPagesToolsSupportaspx
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Rapid Economic Justification Guide
httpwwwmicrosoftcombusinessenterprisevaluemspx
MEASURE THE RIGHT
THING
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
What you donrsquot want
Donrsquot lose perspective
BEST PRACTICES CONFERENCE SHAREPOINT
The OutcomeJoe is measuring effort effectively to
better prioritize or to improve return on investment
BEST PRACTICES CONFERENCE SHAREPOINT
What to watch out forhellipFear of bad estimation leading to not
estimating at all Vaguely right is better than precisely wrong
BEST PRACTICES CONFERENCE SHAREPOINT
Implementing Successful Governance
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
What is Governance
GOVERNANCE IS REQUIRED
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Without effective governanceorganization performance and
capability are significantly reduced
What does that mean
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Without Governance
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
So how do we do it
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Teamwork is KeyThere are typically 5 teams for SharePoint Governance
Business Strategy TeamInitiativesTechnical Strategy TeamTactical Teams
Tactical Operations Team
Tactical Development Team
Tactical Support Team
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Alternative TeamsIf the organization or implementation is small enough you might only need to start with two and break them apart as you maturegrow
Tactical Team Operations
Development
Support
Strategy Team Business
Technical
Identify patternsPlan for patternsExecute patterns
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
I think I see a Pattern
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Executing Governance
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
No Single ldquoApproachrdquo
Projects
Tasks
Communities
Practices
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
AggregateReference Document or Site (Contains all SharePoint Info ndash Single Point of Reference)
ObjectivesPriorities (TechBusiness)
Governance Deliverables
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Utilized by Business Users to develop and implement business solutions that use technology without ITrsquos direct involvement
Our primary unified application delivery platform
Our primary workflowbusiness process automation platform
Our intranet and communication center for internal corporate communications
hellip
SharePoint will behellip
Our (external) web content management platform
Our primary document management platform
Our contact management platform
hellip
SharePoint will not behellip
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
ObjectivesPriorities Disaster Recovery Plan Storage and Quota Policies Monitoring Plans Maintenance Plans Service Level Agreements Security Policies Deployment Process Policies and Schedule
Operations Deliverables
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
ObjectivesPriorities Branding Guide SharePoint Designer Policy Workflow Policy Development Standards (Including OOTB vs Custom) Development Environment Policy Testing Requirements Deployment Process Policies and Schedule
Development Deliverables
SharePoint Standards Online
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
ObjectivesPriorities Site Classification and Platform Classification Site Provisioning ProcessQuestionnaire User Expectations Agreement Roles and Responsibilities Support Agreement(s) Training and Communication Plans MySite Policies (Pictures)hellip
Support Deliverables
BEST PRACTICES CONFERENCE SHAREPOINT
User Lifecycle Policy Taxonomy Management Social Policies Content Standards Legal and Compliance Policy Search Management
Support Deliverables
SharePoint Standards Online
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
IS
Use them
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Governance Checklist
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
TechNet Community and More
BEST PRACTICES CONFERENCE SHAREPOINT
are
Use them
FRAMEWORKS
BEST PRACTICES CONFERENCE SHAREPOINT
ITIL Framework
BEST PRACTICES CONFERENCE SHAREPOINT
COBIT Framework
BEST PRACTICES CONFERENCE SHAREPOINT
Microsoft Operations Framework (MOF)
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
With Governance
BEST PRACTICES CONFERENCE SHAREPOINT
The OutcomeEveryone Achieves a Shared Understanding
of SharePoint Related Processes
BEST PRACTICES CONFERENCE SHAREPOINT
What to watch out forhellipNot just documents policies and
procedures It is an active and ongoing process
BEST PRACTICES CONFERENCE SHAREPOINT
Approaching and Supporting SharePoint
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
What is the best approach for SharePoint Implementations
ITERATIVE APPROACH
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Why Iterative SharePoint is a very large platform It takes time to understand SharePoint SharePoint is great for rapid prototyping
and for proof of concept work It ensures there is enough time to
review adjust and communicate
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Communication Planning
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Will act as a binding agreement (forces you to carry through)
Helps keep communication focused Helps prevent unwanted surprises
The Communication Plan
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Support Planning
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Donrsquot forget you arenrsquot superman
(Sorry Joe)
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Multiple Tiers for Escalation
Tactical Support Team
Help Desk
Site Administrators
End Users
Learning LibrariesOnlineHelp
(You canrsquot know everything)
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Measure SupportLearn and use data to be proactive
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Diversify Support resourcesmediums
Books and Manuals Online
MSDN
TechNet
Blogs
Cheat Sheets One on One Classroom Training
Forums
Help
Etc
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Useful digestible training sessions (less than an hour)
Workshops gt Presentations
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Avoid too much too fastKeep it simple
Itrsquos like learning to drive
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
IS
Use them
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Productivity Hub
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Support Tiphellip
RESPONDYou never want to give the IT busy
signal or support busy signal
BEST PRACTICES CONFERENCE SHAREPOINT
The OutcomeSharePoint is supported effectively
BEST PRACTICES CONFERENCE SHAREPOINT
What to watch out forhellipThe training and support can be
costly in time and resources
BEST PRACTICES CONFERENCE SHAREPOINT
Improved User Adoption
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
How do we get successful User Adoption
USERS MUST UNDERSTAND
THE VALUE
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Successful User Adoption Requireshellip
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Do a video like this onehellip
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Map Solutions to ObjectivesCentralize Knowledge and Resources
Enhance Collaboration
Automate and Improve Business Processes
Enhance Governance Model
Reduce Redundancy and Improve Efficiency
Adjust Site Structure and Taxonomy
Migrate File Shares
Create Dashboards
Implement Workflow Solutions
Configure Search Services
Branding
Direct Relationship Indirect Relationship
Objectives should be more specific ndash Example purposes only
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Whatrsquos the expectation we have to set
It Takes Time
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
SharePoint Solutions (Evolution)
Super Simplified
Business Intelligence
Driven
Business Process Driven
Collaboration Driven
Information Driven
Communication Collaboration Workflow Auditing
Reporting
Dashboards
BEST PRACTICES CONFERENCE SHAREPOINT
The Outcome
Joe has achieved momentum and buy in
BEST PRACTICES CONFERENCE SHAREPOINT
What to watch out forhellipJoe must carefully manage expectations
and maintain the momentum
BEST PRACTICES CONFERENCE SHAREPOINT
Determining and Supporting ROI
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
How do we get here
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Show expected cost and return over multiple time periods
Remember to lsquodiscountrsquo values to account for cost of capital impact and the fact $5 dollars today is worth less than $5 in the future
Evaluating With Discounted Cash Flow
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Evaluating with Real Options Analysis
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Evaluating with Monte Carlo Analysis
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
This is kind of boringhellip
There are different ways of calculating ROI
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
There are really only two ways of using ROI
1 For Prioritization
2 To Improve Return
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
The Simplest ROI Formula Ever
Estimated Value
Estimated Difficulty
Even I can do it
1 For Prioritization
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Examples I have a difficult requirement Itrsquos an 8 in difficulty (out of 10)
I have an easy requirement Itrsquos a 2 in difficulty (out of 10)
The expected value of the difficult requirement is 4 (out of 10)
The expected value of the easy requirement is 6 (out of 10)
Estimated ValueEstimated Difficulty
1 For Prioritization
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
ROI (traditionally) Measures Financial Impact
2 To Improve Return
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
ROI analysis often misses non-financial impactrsquo or lsquoincreased potentialrsquo
WebsiteIntranet Visitors
Increased Connections
User Complaints Improved Morale Improved Skills
Improved Know-How
Innovation
Better Reputation
Employment ApplicationsClick-throughs
Comments
Positive Word of Mouth
Negative Word of Mouth
Improved RelationshipsSTILL IMPORTANT
2 To Improve Return
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Example of Non-Financial Measurement
2 To Improve Return
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
IS
Use them
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
SharePoint Deployment Planning Services (SDPS)
httpswwwpartnersdpscomPagesToolsSupportaspx
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Rapid Economic Justification Guide
httpwwwmicrosoftcombusinessenterprisevaluemspx
MEASURE THE RIGHT
THING
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
What you donrsquot want
Donrsquot lose perspective
BEST PRACTICES CONFERENCE SHAREPOINT
The OutcomeJoe is measuring effort effectively to
better prioritize or to improve return on investment
BEST PRACTICES CONFERENCE SHAREPOINT
What to watch out forhellipFear of bad estimation leading to not
estimating at all Vaguely right is better than precisely wrong
BEST PRACTICES CONFERENCE SHAREPOINT
Implementing Successful Governance
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
What is Governance
GOVERNANCE IS REQUIRED
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Without effective governanceorganization performance and
capability are significantly reduced
What does that mean
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Without Governance
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
So how do we do it
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Teamwork is KeyThere are typically 5 teams for SharePoint Governance
Business Strategy TeamInitiativesTechnical Strategy TeamTactical Teams
Tactical Operations Team
Tactical Development Team
Tactical Support Team
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Alternative TeamsIf the organization or implementation is small enough you might only need to start with two and break them apart as you maturegrow
Tactical Team Operations
Development
Support
Strategy Team Business
Technical
Identify patternsPlan for patternsExecute patterns
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
I think I see a Pattern
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Executing Governance
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
No Single ldquoApproachrdquo
Projects
Tasks
Communities
Practices
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
AggregateReference Document or Site (Contains all SharePoint Info ndash Single Point of Reference)
ObjectivesPriorities (TechBusiness)
Governance Deliverables
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Utilized by Business Users to develop and implement business solutions that use technology without ITrsquos direct involvement
Our primary unified application delivery platform
Our primary workflowbusiness process automation platform
Our intranet and communication center for internal corporate communications
hellip
SharePoint will behellip
Our (external) web content management platform
Our primary document management platform
Our contact management platform
hellip
SharePoint will not behellip
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
ObjectivesPriorities Disaster Recovery Plan Storage and Quota Policies Monitoring Plans Maintenance Plans Service Level Agreements Security Policies Deployment Process Policies and Schedule
Operations Deliverables
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
ObjectivesPriorities Branding Guide SharePoint Designer Policy Workflow Policy Development Standards (Including OOTB vs Custom) Development Environment Policy Testing Requirements Deployment Process Policies and Schedule
Development Deliverables
SharePoint Standards Online
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
ObjectivesPriorities Site Classification and Platform Classification Site Provisioning ProcessQuestionnaire User Expectations Agreement Roles and Responsibilities Support Agreement(s) Training and Communication Plans MySite Policies (Pictures)hellip
Support Deliverables
BEST PRACTICES CONFERENCE SHAREPOINT
User Lifecycle Policy Taxonomy Management Social Policies Content Standards Legal and Compliance Policy Search Management
Support Deliverables
SharePoint Standards Online
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
IS
Use them
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Governance Checklist
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
TechNet Community and More
BEST PRACTICES CONFERENCE SHAREPOINT
are
Use them
FRAMEWORKS
BEST PRACTICES CONFERENCE SHAREPOINT
ITIL Framework
BEST PRACTICES CONFERENCE SHAREPOINT
COBIT Framework
BEST PRACTICES CONFERENCE SHAREPOINT
Microsoft Operations Framework (MOF)
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
With Governance
BEST PRACTICES CONFERENCE SHAREPOINT
The OutcomeEveryone Achieves a Shared Understanding
of SharePoint Related Processes
BEST PRACTICES CONFERENCE SHAREPOINT
What to watch out forhellipNot just documents policies and
procedures It is an active and ongoing process
BEST PRACTICES CONFERENCE SHAREPOINT
Approaching and Supporting SharePoint
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
What is the best approach for SharePoint Implementations
ITERATIVE APPROACH
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Why Iterative SharePoint is a very large platform It takes time to understand SharePoint SharePoint is great for rapid prototyping
and for proof of concept work It ensures there is enough time to
review adjust and communicate
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Communication Planning
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Will act as a binding agreement (forces you to carry through)
Helps keep communication focused Helps prevent unwanted surprises
The Communication Plan
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Support Planning
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Donrsquot forget you arenrsquot superman
(Sorry Joe)
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Multiple Tiers for Escalation
Tactical Support Team
Help Desk
Site Administrators
End Users
Learning LibrariesOnlineHelp
(You canrsquot know everything)
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Measure SupportLearn and use data to be proactive
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Diversify Support resourcesmediums
Books and Manuals Online
MSDN
TechNet
Blogs
Cheat Sheets One on One Classroom Training
Forums
Help
Etc
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Useful digestible training sessions (less than an hour)
Workshops gt Presentations
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Avoid too much too fastKeep it simple
Itrsquos like learning to drive
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
IS
Use them
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Productivity Hub
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Support Tiphellip
RESPONDYou never want to give the IT busy
signal or support busy signal
BEST PRACTICES CONFERENCE SHAREPOINT
The OutcomeSharePoint is supported effectively
BEST PRACTICES CONFERENCE SHAREPOINT
What to watch out forhellipThe training and support can be
costly in time and resources
BEST PRACTICES CONFERENCE SHAREPOINT
Improved User Adoption
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
How do we get successful User Adoption
USERS MUST UNDERSTAND
THE VALUE
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Successful User Adoption Requireshellip
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Do a video like this onehellip
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Whatrsquos the expectation we have to set
It Takes Time
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
SharePoint Solutions (Evolution)
Super Simplified
Business Intelligence
Driven
Business Process Driven
Collaboration Driven
Information Driven
Communication Collaboration Workflow Auditing
Reporting
Dashboards
BEST PRACTICES CONFERENCE SHAREPOINT
The Outcome
Joe has achieved momentum and buy in
BEST PRACTICES CONFERENCE SHAREPOINT
What to watch out forhellipJoe must carefully manage expectations
and maintain the momentum
BEST PRACTICES CONFERENCE SHAREPOINT
Determining and Supporting ROI
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
How do we get here
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Show expected cost and return over multiple time periods
Remember to lsquodiscountrsquo values to account for cost of capital impact and the fact $5 dollars today is worth less than $5 in the future
Evaluating With Discounted Cash Flow
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Evaluating with Real Options Analysis
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Evaluating with Monte Carlo Analysis
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
This is kind of boringhellip
There are different ways of calculating ROI
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
There are really only two ways of using ROI
1 For Prioritization
2 To Improve Return
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
The Simplest ROI Formula Ever
Estimated Value
Estimated Difficulty
Even I can do it
1 For Prioritization
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Examples I have a difficult requirement Itrsquos an 8 in difficulty (out of 10)
I have an easy requirement Itrsquos a 2 in difficulty (out of 10)
The expected value of the difficult requirement is 4 (out of 10)
The expected value of the easy requirement is 6 (out of 10)
Estimated ValueEstimated Difficulty
1 For Prioritization
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
ROI (traditionally) Measures Financial Impact
2 To Improve Return
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
ROI analysis often misses non-financial impactrsquo or lsquoincreased potentialrsquo
WebsiteIntranet Visitors
Increased Connections
User Complaints Improved Morale Improved Skills
Improved Know-How
Innovation
Better Reputation
Employment ApplicationsClick-throughs
Comments
Positive Word of Mouth
Negative Word of Mouth
Improved RelationshipsSTILL IMPORTANT
2 To Improve Return
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Example of Non-Financial Measurement
2 To Improve Return
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
IS
Use them
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
SharePoint Deployment Planning Services (SDPS)
httpswwwpartnersdpscomPagesToolsSupportaspx
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Rapid Economic Justification Guide
httpwwwmicrosoftcombusinessenterprisevaluemspx
MEASURE THE RIGHT
THING
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
What you donrsquot want
Donrsquot lose perspective
BEST PRACTICES CONFERENCE SHAREPOINT
The OutcomeJoe is measuring effort effectively to
better prioritize or to improve return on investment
BEST PRACTICES CONFERENCE SHAREPOINT
What to watch out forhellipFear of bad estimation leading to not
estimating at all Vaguely right is better than precisely wrong
BEST PRACTICES CONFERENCE SHAREPOINT
Implementing Successful Governance
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
What is Governance
GOVERNANCE IS REQUIRED
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Without effective governanceorganization performance and
capability are significantly reduced
What does that mean
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Without Governance
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
So how do we do it
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Teamwork is KeyThere are typically 5 teams for SharePoint Governance
Business Strategy TeamInitiativesTechnical Strategy TeamTactical Teams
Tactical Operations Team
Tactical Development Team
Tactical Support Team
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Alternative TeamsIf the organization or implementation is small enough you might only need to start with two and break them apart as you maturegrow
Tactical Team Operations
Development
Support
Strategy Team Business
Technical
Identify patternsPlan for patternsExecute patterns
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
I think I see a Pattern
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Executing Governance
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
No Single ldquoApproachrdquo
Projects
Tasks
Communities
Practices
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
AggregateReference Document or Site (Contains all SharePoint Info ndash Single Point of Reference)
ObjectivesPriorities (TechBusiness)
Governance Deliverables
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Utilized by Business Users to develop and implement business solutions that use technology without ITrsquos direct involvement
Our primary unified application delivery platform
Our primary workflowbusiness process automation platform
Our intranet and communication center for internal corporate communications
hellip
SharePoint will behellip
Our (external) web content management platform
Our primary document management platform
Our contact management platform
hellip
SharePoint will not behellip
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
ObjectivesPriorities Disaster Recovery Plan Storage and Quota Policies Monitoring Plans Maintenance Plans Service Level Agreements Security Policies Deployment Process Policies and Schedule
Operations Deliverables
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
ObjectivesPriorities Branding Guide SharePoint Designer Policy Workflow Policy Development Standards (Including OOTB vs Custom) Development Environment Policy Testing Requirements Deployment Process Policies and Schedule
Development Deliverables
SharePoint Standards Online
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
ObjectivesPriorities Site Classification and Platform Classification Site Provisioning ProcessQuestionnaire User Expectations Agreement Roles and Responsibilities Support Agreement(s) Training and Communication Plans MySite Policies (Pictures)hellip
Support Deliverables
BEST PRACTICES CONFERENCE SHAREPOINT
User Lifecycle Policy Taxonomy Management Social Policies Content Standards Legal and Compliance Policy Search Management
Support Deliverables
SharePoint Standards Online
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
IS
Use them
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Governance Checklist
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
TechNet Community and More
BEST PRACTICES CONFERENCE SHAREPOINT
are
Use them
FRAMEWORKS
BEST PRACTICES CONFERENCE SHAREPOINT
ITIL Framework
BEST PRACTICES CONFERENCE SHAREPOINT
COBIT Framework
BEST PRACTICES CONFERENCE SHAREPOINT
Microsoft Operations Framework (MOF)
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
With Governance
BEST PRACTICES CONFERENCE SHAREPOINT
The OutcomeEveryone Achieves a Shared Understanding
of SharePoint Related Processes
BEST PRACTICES CONFERENCE SHAREPOINT
What to watch out forhellipNot just documents policies and
procedures It is an active and ongoing process
BEST PRACTICES CONFERENCE SHAREPOINT
Approaching and Supporting SharePoint
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
What is the best approach for SharePoint Implementations
ITERATIVE APPROACH
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Why Iterative SharePoint is a very large platform It takes time to understand SharePoint SharePoint is great for rapid prototyping
and for proof of concept work It ensures there is enough time to
review adjust and communicate
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Communication Planning
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Will act as a binding agreement (forces you to carry through)
Helps keep communication focused Helps prevent unwanted surprises
The Communication Plan
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Support Planning
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Donrsquot forget you arenrsquot superman
(Sorry Joe)
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Multiple Tiers for Escalation
Tactical Support Team
Help Desk
Site Administrators
End Users
Learning LibrariesOnlineHelp
(You canrsquot know everything)
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Measure SupportLearn and use data to be proactive
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Diversify Support resourcesmediums
Books and Manuals Online
MSDN
TechNet
Blogs
Cheat Sheets One on One Classroom Training
Forums
Help
Etc
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Useful digestible training sessions (less than an hour)
Workshops gt Presentations
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Avoid too much too fastKeep it simple
Itrsquos like learning to drive
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
IS
Use them
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Productivity Hub
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Support Tiphellip
RESPONDYou never want to give the IT busy
signal or support busy signal
BEST PRACTICES CONFERENCE SHAREPOINT
The OutcomeSharePoint is supported effectively
BEST PRACTICES CONFERENCE SHAREPOINT
What to watch out forhellipThe training and support can be
costly in time and resources
BEST PRACTICES CONFERENCE SHAREPOINT
Improved User Adoption
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
How do we get successful User Adoption
USERS MUST UNDERSTAND
THE VALUE
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Successful User Adoption Requireshellip
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Do a video like this onehellip
It Takes Time
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
SharePoint Solutions (Evolution)
Super Simplified
Business Intelligence
Driven
Business Process Driven
Collaboration Driven
Information Driven
Communication Collaboration Workflow Auditing
Reporting
Dashboards
BEST PRACTICES CONFERENCE SHAREPOINT
The Outcome
Joe has achieved momentum and buy in
BEST PRACTICES CONFERENCE SHAREPOINT
What to watch out forhellipJoe must carefully manage expectations
and maintain the momentum
BEST PRACTICES CONFERENCE SHAREPOINT
Determining and Supporting ROI
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
How do we get here
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Show expected cost and return over multiple time periods
Remember to lsquodiscountrsquo values to account for cost of capital impact and the fact $5 dollars today is worth less than $5 in the future
Evaluating With Discounted Cash Flow
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Evaluating with Real Options Analysis
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Evaluating with Monte Carlo Analysis
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
This is kind of boringhellip
There are different ways of calculating ROI
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
There are really only two ways of using ROI
1 For Prioritization
2 To Improve Return
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
The Simplest ROI Formula Ever
Estimated Value
Estimated Difficulty
Even I can do it
1 For Prioritization
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Examples I have a difficult requirement Itrsquos an 8 in difficulty (out of 10)
I have an easy requirement Itrsquos a 2 in difficulty (out of 10)
The expected value of the difficult requirement is 4 (out of 10)
The expected value of the easy requirement is 6 (out of 10)
Estimated ValueEstimated Difficulty
1 For Prioritization
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
ROI (traditionally) Measures Financial Impact
2 To Improve Return
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
ROI analysis often misses non-financial impactrsquo or lsquoincreased potentialrsquo
WebsiteIntranet Visitors
Increased Connections
User Complaints Improved Morale Improved Skills
Improved Know-How
Innovation
Better Reputation
Employment ApplicationsClick-throughs
Comments
Positive Word of Mouth
Negative Word of Mouth
Improved RelationshipsSTILL IMPORTANT
2 To Improve Return
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Example of Non-Financial Measurement
2 To Improve Return
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
IS
Use them
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
SharePoint Deployment Planning Services (SDPS)
httpswwwpartnersdpscomPagesToolsSupportaspx
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Rapid Economic Justification Guide
httpwwwmicrosoftcombusinessenterprisevaluemspx
MEASURE THE RIGHT
THING
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
What you donrsquot want
Donrsquot lose perspective
BEST PRACTICES CONFERENCE SHAREPOINT
The OutcomeJoe is measuring effort effectively to
better prioritize or to improve return on investment
BEST PRACTICES CONFERENCE SHAREPOINT
What to watch out forhellipFear of bad estimation leading to not
estimating at all Vaguely right is better than precisely wrong
BEST PRACTICES CONFERENCE SHAREPOINT
Implementing Successful Governance
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
What is Governance
GOVERNANCE IS REQUIRED
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Without effective governanceorganization performance and
capability are significantly reduced
What does that mean
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Without Governance
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
So how do we do it
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Teamwork is KeyThere are typically 5 teams for SharePoint Governance
Business Strategy TeamInitiativesTechnical Strategy TeamTactical Teams
Tactical Operations Team
Tactical Development Team
Tactical Support Team
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Alternative TeamsIf the organization or implementation is small enough you might only need to start with two and break them apart as you maturegrow
Tactical Team Operations
Development
Support
Strategy Team Business
Technical
Identify patternsPlan for patternsExecute patterns
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
I think I see a Pattern
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Executing Governance
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
No Single ldquoApproachrdquo
Projects
Tasks
Communities
Practices
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
AggregateReference Document or Site (Contains all SharePoint Info ndash Single Point of Reference)
ObjectivesPriorities (TechBusiness)
Governance Deliverables
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Utilized by Business Users to develop and implement business solutions that use technology without ITrsquos direct involvement
Our primary unified application delivery platform
Our primary workflowbusiness process automation platform
Our intranet and communication center for internal corporate communications
hellip
SharePoint will behellip
Our (external) web content management platform
Our primary document management platform
Our contact management platform
hellip
SharePoint will not behellip
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
ObjectivesPriorities Disaster Recovery Plan Storage and Quota Policies Monitoring Plans Maintenance Plans Service Level Agreements Security Policies Deployment Process Policies and Schedule
Operations Deliverables
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
ObjectivesPriorities Branding Guide SharePoint Designer Policy Workflow Policy Development Standards (Including OOTB vs Custom) Development Environment Policy Testing Requirements Deployment Process Policies and Schedule
Development Deliverables
SharePoint Standards Online
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
ObjectivesPriorities Site Classification and Platform Classification Site Provisioning ProcessQuestionnaire User Expectations Agreement Roles and Responsibilities Support Agreement(s) Training and Communication Plans MySite Policies (Pictures)hellip
Support Deliverables
BEST PRACTICES CONFERENCE SHAREPOINT
User Lifecycle Policy Taxonomy Management Social Policies Content Standards Legal and Compliance Policy Search Management
Support Deliverables
SharePoint Standards Online
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
IS
Use them
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Governance Checklist
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
TechNet Community and More
BEST PRACTICES CONFERENCE SHAREPOINT
are
Use them
FRAMEWORKS
BEST PRACTICES CONFERENCE SHAREPOINT
ITIL Framework
BEST PRACTICES CONFERENCE SHAREPOINT
COBIT Framework
BEST PRACTICES CONFERENCE SHAREPOINT
Microsoft Operations Framework (MOF)
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
With Governance
BEST PRACTICES CONFERENCE SHAREPOINT
The OutcomeEveryone Achieves a Shared Understanding
of SharePoint Related Processes
BEST PRACTICES CONFERENCE SHAREPOINT
What to watch out forhellipNot just documents policies and
procedures It is an active and ongoing process
BEST PRACTICES CONFERENCE SHAREPOINT
Approaching and Supporting SharePoint
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
What is the best approach for SharePoint Implementations
ITERATIVE APPROACH
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Why Iterative SharePoint is a very large platform It takes time to understand SharePoint SharePoint is great for rapid prototyping
and for proof of concept work It ensures there is enough time to
review adjust and communicate
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Communication Planning
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Will act as a binding agreement (forces you to carry through)
Helps keep communication focused Helps prevent unwanted surprises
The Communication Plan
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Support Planning
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Donrsquot forget you arenrsquot superman
(Sorry Joe)
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Multiple Tiers for Escalation
Tactical Support Team
Help Desk
Site Administrators
End Users
Learning LibrariesOnlineHelp
(You canrsquot know everything)
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Measure SupportLearn and use data to be proactive
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Diversify Support resourcesmediums
Books and Manuals Online
MSDN
TechNet
Blogs
Cheat Sheets One on One Classroom Training
Forums
Help
Etc
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Useful digestible training sessions (less than an hour)
Workshops gt Presentations
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Avoid too much too fastKeep it simple
Itrsquos like learning to drive
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
IS
Use them
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Productivity Hub
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Support Tiphellip
RESPONDYou never want to give the IT busy
signal or support busy signal
BEST PRACTICES CONFERENCE SHAREPOINT
The OutcomeSharePoint is supported effectively
BEST PRACTICES CONFERENCE SHAREPOINT
What to watch out forhellipThe training and support can be
costly in time and resources
BEST PRACTICES CONFERENCE SHAREPOINT
Improved User Adoption
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
How do we get successful User Adoption
USERS MUST UNDERSTAND
THE VALUE
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Successful User Adoption Requireshellip
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Do a video like this onehellip
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
SharePoint Solutions (Evolution)
Super Simplified
Business Intelligence
Driven
Business Process Driven
Collaboration Driven
Information Driven
Communication Collaboration Workflow Auditing
Reporting
Dashboards
BEST PRACTICES CONFERENCE SHAREPOINT
The Outcome
Joe has achieved momentum and buy in
BEST PRACTICES CONFERENCE SHAREPOINT
What to watch out forhellipJoe must carefully manage expectations
and maintain the momentum
BEST PRACTICES CONFERENCE SHAREPOINT
Determining and Supporting ROI
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
How do we get here
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Show expected cost and return over multiple time periods
Remember to lsquodiscountrsquo values to account for cost of capital impact and the fact $5 dollars today is worth less than $5 in the future
Evaluating With Discounted Cash Flow
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Evaluating with Real Options Analysis
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Evaluating with Monte Carlo Analysis
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
This is kind of boringhellip
There are different ways of calculating ROI
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
There are really only two ways of using ROI
1 For Prioritization
2 To Improve Return
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
The Simplest ROI Formula Ever
Estimated Value
Estimated Difficulty
Even I can do it
1 For Prioritization
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Examples I have a difficult requirement Itrsquos an 8 in difficulty (out of 10)
I have an easy requirement Itrsquos a 2 in difficulty (out of 10)
The expected value of the difficult requirement is 4 (out of 10)
The expected value of the easy requirement is 6 (out of 10)
Estimated ValueEstimated Difficulty
1 For Prioritization
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
ROI (traditionally) Measures Financial Impact
2 To Improve Return
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
ROI analysis often misses non-financial impactrsquo or lsquoincreased potentialrsquo
WebsiteIntranet Visitors
Increased Connections
User Complaints Improved Morale Improved Skills
Improved Know-How
Innovation
Better Reputation
Employment ApplicationsClick-throughs
Comments
Positive Word of Mouth
Negative Word of Mouth
Improved RelationshipsSTILL IMPORTANT
2 To Improve Return
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Example of Non-Financial Measurement
2 To Improve Return
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
IS
Use them
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
SharePoint Deployment Planning Services (SDPS)
httpswwwpartnersdpscomPagesToolsSupportaspx
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Rapid Economic Justification Guide
httpwwwmicrosoftcombusinessenterprisevaluemspx
MEASURE THE RIGHT
THING
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
What you donrsquot want
Donrsquot lose perspective
BEST PRACTICES CONFERENCE SHAREPOINT
The OutcomeJoe is measuring effort effectively to
better prioritize or to improve return on investment
BEST PRACTICES CONFERENCE SHAREPOINT
What to watch out forhellipFear of bad estimation leading to not
estimating at all Vaguely right is better than precisely wrong
BEST PRACTICES CONFERENCE SHAREPOINT
Implementing Successful Governance
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
What is Governance
GOVERNANCE IS REQUIRED
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Without effective governanceorganization performance and
capability are significantly reduced
What does that mean
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Without Governance
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
So how do we do it
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Teamwork is KeyThere are typically 5 teams for SharePoint Governance
Business Strategy TeamInitiativesTechnical Strategy TeamTactical Teams
Tactical Operations Team
Tactical Development Team
Tactical Support Team
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Alternative TeamsIf the organization or implementation is small enough you might only need to start with two and break them apart as you maturegrow
Tactical Team Operations
Development
Support
Strategy Team Business
Technical
Identify patternsPlan for patternsExecute patterns
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
I think I see a Pattern
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Executing Governance
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
No Single ldquoApproachrdquo
Projects
Tasks
Communities
Practices
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
AggregateReference Document or Site (Contains all SharePoint Info ndash Single Point of Reference)
ObjectivesPriorities (TechBusiness)
Governance Deliverables
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Utilized by Business Users to develop and implement business solutions that use technology without ITrsquos direct involvement
Our primary unified application delivery platform
Our primary workflowbusiness process automation platform
Our intranet and communication center for internal corporate communications
hellip
SharePoint will behellip
Our (external) web content management platform
Our primary document management platform
Our contact management platform
hellip
SharePoint will not behellip
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
ObjectivesPriorities Disaster Recovery Plan Storage and Quota Policies Monitoring Plans Maintenance Plans Service Level Agreements Security Policies Deployment Process Policies and Schedule
Operations Deliverables
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
ObjectivesPriorities Branding Guide SharePoint Designer Policy Workflow Policy Development Standards (Including OOTB vs Custom) Development Environment Policy Testing Requirements Deployment Process Policies and Schedule
Development Deliverables
SharePoint Standards Online
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
ObjectivesPriorities Site Classification and Platform Classification Site Provisioning ProcessQuestionnaire User Expectations Agreement Roles and Responsibilities Support Agreement(s) Training and Communication Plans MySite Policies (Pictures)hellip
Support Deliverables
BEST PRACTICES CONFERENCE SHAREPOINT
User Lifecycle Policy Taxonomy Management Social Policies Content Standards Legal and Compliance Policy Search Management
Support Deliverables
SharePoint Standards Online
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
IS
Use them
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Governance Checklist
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
TechNet Community and More
BEST PRACTICES CONFERENCE SHAREPOINT
are
Use them
FRAMEWORKS
BEST PRACTICES CONFERENCE SHAREPOINT
ITIL Framework
BEST PRACTICES CONFERENCE SHAREPOINT
COBIT Framework
BEST PRACTICES CONFERENCE SHAREPOINT
Microsoft Operations Framework (MOF)
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
With Governance
BEST PRACTICES CONFERENCE SHAREPOINT
The OutcomeEveryone Achieves a Shared Understanding
of SharePoint Related Processes
BEST PRACTICES CONFERENCE SHAREPOINT
What to watch out forhellipNot just documents policies and
procedures It is an active and ongoing process
BEST PRACTICES CONFERENCE SHAREPOINT
Approaching and Supporting SharePoint
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
What is the best approach for SharePoint Implementations
ITERATIVE APPROACH
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Why Iterative SharePoint is a very large platform It takes time to understand SharePoint SharePoint is great for rapid prototyping
and for proof of concept work It ensures there is enough time to
review adjust and communicate
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Communication Planning
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Will act as a binding agreement (forces you to carry through)
Helps keep communication focused Helps prevent unwanted surprises
The Communication Plan
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Support Planning
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Donrsquot forget you arenrsquot superman
(Sorry Joe)
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Multiple Tiers for Escalation
Tactical Support Team
Help Desk
Site Administrators
End Users
Learning LibrariesOnlineHelp
(You canrsquot know everything)
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Measure SupportLearn and use data to be proactive
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Diversify Support resourcesmediums
Books and Manuals Online
MSDN
TechNet
Blogs
Cheat Sheets One on One Classroom Training
Forums
Help
Etc
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Useful digestible training sessions (less than an hour)
Workshops gt Presentations
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Avoid too much too fastKeep it simple
Itrsquos like learning to drive
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
IS
Use them
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Productivity Hub
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Support Tiphellip
RESPONDYou never want to give the IT busy
signal or support busy signal
BEST PRACTICES CONFERENCE SHAREPOINT
The OutcomeSharePoint is supported effectively
BEST PRACTICES CONFERENCE SHAREPOINT
What to watch out forhellipThe training and support can be
costly in time and resources
BEST PRACTICES CONFERENCE SHAREPOINT
Improved User Adoption
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
How do we get successful User Adoption
USERS MUST UNDERSTAND
THE VALUE
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Successful User Adoption Requireshellip
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Do a video like this onehellip
BEST PRACTICES CONFERENCE SHAREPOINT
The Outcome
Joe has achieved momentum and buy in
BEST PRACTICES CONFERENCE SHAREPOINT
What to watch out forhellipJoe must carefully manage expectations
and maintain the momentum
BEST PRACTICES CONFERENCE SHAREPOINT
Determining and Supporting ROI
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
How do we get here
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Show expected cost and return over multiple time periods
Remember to lsquodiscountrsquo values to account for cost of capital impact and the fact $5 dollars today is worth less than $5 in the future
Evaluating With Discounted Cash Flow
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Evaluating with Real Options Analysis
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Evaluating with Monte Carlo Analysis
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
This is kind of boringhellip
There are different ways of calculating ROI
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
There are really only two ways of using ROI
1 For Prioritization
2 To Improve Return
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
The Simplest ROI Formula Ever
Estimated Value
Estimated Difficulty
Even I can do it
1 For Prioritization
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Examples I have a difficult requirement Itrsquos an 8 in difficulty (out of 10)
I have an easy requirement Itrsquos a 2 in difficulty (out of 10)
The expected value of the difficult requirement is 4 (out of 10)
The expected value of the easy requirement is 6 (out of 10)
Estimated ValueEstimated Difficulty
1 For Prioritization
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
ROI (traditionally) Measures Financial Impact
2 To Improve Return
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
ROI analysis often misses non-financial impactrsquo or lsquoincreased potentialrsquo
WebsiteIntranet Visitors
Increased Connections
User Complaints Improved Morale Improved Skills
Improved Know-How
Innovation
Better Reputation
Employment ApplicationsClick-throughs
Comments
Positive Word of Mouth
Negative Word of Mouth
Improved RelationshipsSTILL IMPORTANT
2 To Improve Return
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Example of Non-Financial Measurement
2 To Improve Return
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
IS
Use them
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
SharePoint Deployment Planning Services (SDPS)
httpswwwpartnersdpscomPagesToolsSupportaspx
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Rapid Economic Justification Guide
httpwwwmicrosoftcombusinessenterprisevaluemspx
MEASURE THE RIGHT
THING
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
What you donrsquot want
Donrsquot lose perspective
BEST PRACTICES CONFERENCE SHAREPOINT
The OutcomeJoe is measuring effort effectively to
better prioritize or to improve return on investment
BEST PRACTICES CONFERENCE SHAREPOINT
What to watch out forhellipFear of bad estimation leading to not
estimating at all Vaguely right is better than precisely wrong
BEST PRACTICES CONFERENCE SHAREPOINT
Implementing Successful Governance
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
What is Governance
GOVERNANCE IS REQUIRED
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Without effective governanceorganization performance and
capability are significantly reduced
What does that mean
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Without Governance
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
So how do we do it
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Teamwork is KeyThere are typically 5 teams for SharePoint Governance
Business Strategy TeamInitiativesTechnical Strategy TeamTactical Teams
Tactical Operations Team
Tactical Development Team
Tactical Support Team
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Alternative TeamsIf the organization or implementation is small enough you might only need to start with two and break them apart as you maturegrow
Tactical Team Operations
Development
Support
Strategy Team Business
Technical
Identify patternsPlan for patternsExecute patterns
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
I think I see a Pattern
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Executing Governance
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
No Single ldquoApproachrdquo
Projects
Tasks
Communities
Practices
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
AggregateReference Document or Site (Contains all SharePoint Info ndash Single Point of Reference)
ObjectivesPriorities (TechBusiness)
Governance Deliverables
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Utilized by Business Users to develop and implement business solutions that use technology without ITrsquos direct involvement
Our primary unified application delivery platform
Our primary workflowbusiness process automation platform
Our intranet and communication center for internal corporate communications
hellip
SharePoint will behellip
Our (external) web content management platform
Our primary document management platform
Our contact management platform
hellip
SharePoint will not behellip
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
ObjectivesPriorities Disaster Recovery Plan Storage and Quota Policies Monitoring Plans Maintenance Plans Service Level Agreements Security Policies Deployment Process Policies and Schedule
Operations Deliverables
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
ObjectivesPriorities Branding Guide SharePoint Designer Policy Workflow Policy Development Standards (Including OOTB vs Custom) Development Environment Policy Testing Requirements Deployment Process Policies and Schedule
Development Deliverables
SharePoint Standards Online
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
ObjectivesPriorities Site Classification and Platform Classification Site Provisioning ProcessQuestionnaire User Expectations Agreement Roles and Responsibilities Support Agreement(s) Training and Communication Plans MySite Policies (Pictures)hellip
Support Deliverables
BEST PRACTICES CONFERENCE SHAREPOINT
User Lifecycle Policy Taxonomy Management Social Policies Content Standards Legal and Compliance Policy Search Management
Support Deliverables
SharePoint Standards Online
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
IS
Use them
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Governance Checklist
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
TechNet Community and More
BEST PRACTICES CONFERENCE SHAREPOINT
are
Use them
FRAMEWORKS
BEST PRACTICES CONFERENCE SHAREPOINT
ITIL Framework
BEST PRACTICES CONFERENCE SHAREPOINT
COBIT Framework
BEST PRACTICES CONFERENCE SHAREPOINT
Microsoft Operations Framework (MOF)
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
With Governance
BEST PRACTICES CONFERENCE SHAREPOINT
The OutcomeEveryone Achieves a Shared Understanding
of SharePoint Related Processes
BEST PRACTICES CONFERENCE SHAREPOINT
What to watch out forhellipNot just documents policies and
procedures It is an active and ongoing process
BEST PRACTICES CONFERENCE SHAREPOINT
Approaching and Supporting SharePoint
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
What is the best approach for SharePoint Implementations
ITERATIVE APPROACH
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Why Iterative SharePoint is a very large platform It takes time to understand SharePoint SharePoint is great for rapid prototyping
and for proof of concept work It ensures there is enough time to
review adjust and communicate
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Communication Planning
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Will act as a binding agreement (forces you to carry through)
Helps keep communication focused Helps prevent unwanted surprises
The Communication Plan
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Support Planning
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Donrsquot forget you arenrsquot superman
(Sorry Joe)
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Multiple Tiers for Escalation
Tactical Support Team
Help Desk
Site Administrators
End Users
Learning LibrariesOnlineHelp
(You canrsquot know everything)
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Measure SupportLearn and use data to be proactive
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Diversify Support resourcesmediums
Books and Manuals Online
MSDN
TechNet
Blogs
Cheat Sheets One on One Classroom Training
Forums
Help
Etc
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Useful digestible training sessions (less than an hour)
Workshops gt Presentations
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Avoid too much too fastKeep it simple
Itrsquos like learning to drive
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
IS
Use them
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Productivity Hub
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Support Tiphellip
RESPONDYou never want to give the IT busy
signal or support busy signal
BEST PRACTICES CONFERENCE SHAREPOINT
The OutcomeSharePoint is supported effectively
BEST PRACTICES CONFERENCE SHAREPOINT
What to watch out forhellipThe training and support can be
costly in time and resources
BEST PRACTICES CONFERENCE SHAREPOINT
Improved User Adoption
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
How do we get successful User Adoption
USERS MUST UNDERSTAND
THE VALUE
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Successful User Adoption Requireshellip
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Do a video like this onehellip
BEST PRACTICES CONFERENCE SHAREPOINT
What to watch out forhellipJoe must carefully manage expectations
and maintain the momentum
BEST PRACTICES CONFERENCE SHAREPOINT
Determining and Supporting ROI
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
How do we get here
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Show expected cost and return over multiple time periods
Remember to lsquodiscountrsquo values to account for cost of capital impact and the fact $5 dollars today is worth less than $5 in the future
Evaluating With Discounted Cash Flow
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Evaluating with Real Options Analysis
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Evaluating with Monte Carlo Analysis
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
This is kind of boringhellip
There are different ways of calculating ROI
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
There are really only two ways of using ROI
1 For Prioritization
2 To Improve Return
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
The Simplest ROI Formula Ever
Estimated Value
Estimated Difficulty
Even I can do it
1 For Prioritization
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Examples I have a difficult requirement Itrsquos an 8 in difficulty (out of 10)
I have an easy requirement Itrsquos a 2 in difficulty (out of 10)
The expected value of the difficult requirement is 4 (out of 10)
The expected value of the easy requirement is 6 (out of 10)
Estimated ValueEstimated Difficulty
1 For Prioritization
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
ROI (traditionally) Measures Financial Impact
2 To Improve Return
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
ROI analysis often misses non-financial impactrsquo or lsquoincreased potentialrsquo
WebsiteIntranet Visitors
Increased Connections
User Complaints Improved Morale Improved Skills
Improved Know-How
Innovation
Better Reputation
Employment ApplicationsClick-throughs
Comments
Positive Word of Mouth
Negative Word of Mouth
Improved RelationshipsSTILL IMPORTANT
2 To Improve Return
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Example of Non-Financial Measurement
2 To Improve Return
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
IS
Use them
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
SharePoint Deployment Planning Services (SDPS)
httpswwwpartnersdpscomPagesToolsSupportaspx
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Rapid Economic Justification Guide
httpwwwmicrosoftcombusinessenterprisevaluemspx
MEASURE THE RIGHT
THING
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
What you donrsquot want
Donrsquot lose perspective
BEST PRACTICES CONFERENCE SHAREPOINT
The OutcomeJoe is measuring effort effectively to
better prioritize or to improve return on investment
BEST PRACTICES CONFERENCE SHAREPOINT
What to watch out forhellipFear of bad estimation leading to not
estimating at all Vaguely right is better than precisely wrong
BEST PRACTICES CONFERENCE SHAREPOINT
Implementing Successful Governance
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
What is Governance
GOVERNANCE IS REQUIRED
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Without effective governanceorganization performance and
capability are significantly reduced
What does that mean
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Without Governance
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
So how do we do it
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Teamwork is KeyThere are typically 5 teams for SharePoint Governance
Business Strategy TeamInitiativesTechnical Strategy TeamTactical Teams
Tactical Operations Team
Tactical Development Team
Tactical Support Team
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Alternative TeamsIf the organization or implementation is small enough you might only need to start with two and break them apart as you maturegrow
Tactical Team Operations
Development
Support
Strategy Team Business
Technical
Identify patternsPlan for patternsExecute patterns
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
I think I see a Pattern
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Executing Governance
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
No Single ldquoApproachrdquo
Projects
Tasks
Communities
Practices
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
AggregateReference Document or Site (Contains all SharePoint Info ndash Single Point of Reference)
ObjectivesPriorities (TechBusiness)
Governance Deliverables
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Utilized by Business Users to develop and implement business solutions that use technology without ITrsquos direct involvement
Our primary unified application delivery platform
Our primary workflowbusiness process automation platform
Our intranet and communication center for internal corporate communications
hellip
SharePoint will behellip
Our (external) web content management platform
Our primary document management platform
Our contact management platform
hellip
SharePoint will not behellip
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
ObjectivesPriorities Disaster Recovery Plan Storage and Quota Policies Monitoring Plans Maintenance Plans Service Level Agreements Security Policies Deployment Process Policies and Schedule
Operations Deliverables
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
ObjectivesPriorities Branding Guide SharePoint Designer Policy Workflow Policy Development Standards (Including OOTB vs Custom) Development Environment Policy Testing Requirements Deployment Process Policies and Schedule
Development Deliverables
SharePoint Standards Online
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
ObjectivesPriorities Site Classification and Platform Classification Site Provisioning ProcessQuestionnaire User Expectations Agreement Roles and Responsibilities Support Agreement(s) Training and Communication Plans MySite Policies (Pictures)hellip
Support Deliverables
BEST PRACTICES CONFERENCE SHAREPOINT
User Lifecycle Policy Taxonomy Management Social Policies Content Standards Legal and Compliance Policy Search Management
Support Deliverables
SharePoint Standards Online
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
IS
Use them
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Governance Checklist
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
TechNet Community and More
BEST PRACTICES CONFERENCE SHAREPOINT
are
Use them
FRAMEWORKS
BEST PRACTICES CONFERENCE SHAREPOINT
ITIL Framework
BEST PRACTICES CONFERENCE SHAREPOINT
COBIT Framework
BEST PRACTICES CONFERENCE SHAREPOINT
Microsoft Operations Framework (MOF)
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
With Governance
BEST PRACTICES CONFERENCE SHAREPOINT
The OutcomeEveryone Achieves a Shared Understanding
of SharePoint Related Processes
BEST PRACTICES CONFERENCE SHAREPOINT
What to watch out forhellipNot just documents policies and
procedures It is an active and ongoing process
BEST PRACTICES CONFERENCE SHAREPOINT
Approaching and Supporting SharePoint
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
What is the best approach for SharePoint Implementations
ITERATIVE APPROACH
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Why Iterative SharePoint is a very large platform It takes time to understand SharePoint SharePoint is great for rapid prototyping
and for proof of concept work It ensures there is enough time to
review adjust and communicate
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Communication Planning
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Will act as a binding agreement (forces you to carry through)
Helps keep communication focused Helps prevent unwanted surprises
The Communication Plan
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Support Planning
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Donrsquot forget you arenrsquot superman
(Sorry Joe)
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Multiple Tiers for Escalation
Tactical Support Team
Help Desk
Site Administrators
End Users
Learning LibrariesOnlineHelp
(You canrsquot know everything)
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Measure SupportLearn and use data to be proactive
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Diversify Support resourcesmediums
Books and Manuals Online
MSDN
TechNet
Blogs
Cheat Sheets One on One Classroom Training
Forums
Help
Etc
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Useful digestible training sessions (less than an hour)
Workshops gt Presentations
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Avoid too much too fastKeep it simple
Itrsquos like learning to drive
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
IS
Use them
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Productivity Hub
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Support Tiphellip
RESPONDYou never want to give the IT busy
signal or support busy signal
BEST PRACTICES CONFERENCE SHAREPOINT
The OutcomeSharePoint is supported effectively
BEST PRACTICES CONFERENCE SHAREPOINT
What to watch out forhellipThe training and support can be
costly in time and resources
BEST PRACTICES CONFERENCE SHAREPOINT
Improved User Adoption
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
How do we get successful User Adoption
USERS MUST UNDERSTAND
THE VALUE
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Successful User Adoption Requireshellip
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Do a video like this onehellip
BEST PRACTICES CONFERENCE SHAREPOINT
Determining and Supporting ROI
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
How do we get here
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Show expected cost and return over multiple time periods
Remember to lsquodiscountrsquo values to account for cost of capital impact and the fact $5 dollars today is worth less than $5 in the future
Evaluating With Discounted Cash Flow
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Evaluating with Real Options Analysis
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Evaluating with Monte Carlo Analysis
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
This is kind of boringhellip
There are different ways of calculating ROI
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
There are really only two ways of using ROI
1 For Prioritization
2 To Improve Return
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
The Simplest ROI Formula Ever
Estimated Value
Estimated Difficulty
Even I can do it
1 For Prioritization
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Examples I have a difficult requirement Itrsquos an 8 in difficulty (out of 10)
I have an easy requirement Itrsquos a 2 in difficulty (out of 10)
The expected value of the difficult requirement is 4 (out of 10)
The expected value of the easy requirement is 6 (out of 10)
Estimated ValueEstimated Difficulty
1 For Prioritization
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
ROI (traditionally) Measures Financial Impact
2 To Improve Return
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
ROI analysis often misses non-financial impactrsquo or lsquoincreased potentialrsquo
WebsiteIntranet Visitors
Increased Connections
User Complaints Improved Morale Improved Skills
Improved Know-How
Innovation
Better Reputation
Employment ApplicationsClick-throughs
Comments
Positive Word of Mouth
Negative Word of Mouth
Improved RelationshipsSTILL IMPORTANT
2 To Improve Return
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Example of Non-Financial Measurement
2 To Improve Return
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
IS
Use them
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
SharePoint Deployment Planning Services (SDPS)
httpswwwpartnersdpscomPagesToolsSupportaspx
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Rapid Economic Justification Guide
httpwwwmicrosoftcombusinessenterprisevaluemspx
MEASURE THE RIGHT
THING
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
What you donrsquot want
Donrsquot lose perspective
BEST PRACTICES CONFERENCE SHAREPOINT
The OutcomeJoe is measuring effort effectively to
better prioritize or to improve return on investment
BEST PRACTICES CONFERENCE SHAREPOINT
What to watch out forhellipFear of bad estimation leading to not
estimating at all Vaguely right is better than precisely wrong
BEST PRACTICES CONFERENCE SHAREPOINT
Implementing Successful Governance
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
What is Governance
GOVERNANCE IS REQUIRED
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Without effective governanceorganization performance and
capability are significantly reduced
What does that mean
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Without Governance
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
So how do we do it
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Teamwork is KeyThere are typically 5 teams for SharePoint Governance
Business Strategy TeamInitiativesTechnical Strategy TeamTactical Teams
Tactical Operations Team
Tactical Development Team
Tactical Support Team
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Alternative TeamsIf the organization or implementation is small enough you might only need to start with two and break them apart as you maturegrow
Tactical Team Operations
Development
Support
Strategy Team Business
Technical
Identify patternsPlan for patternsExecute patterns
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
I think I see a Pattern
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Executing Governance
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
No Single ldquoApproachrdquo
Projects
Tasks
Communities
Practices
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
AggregateReference Document or Site (Contains all SharePoint Info ndash Single Point of Reference)
ObjectivesPriorities (TechBusiness)
Governance Deliverables
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Utilized by Business Users to develop and implement business solutions that use technology without ITrsquos direct involvement
Our primary unified application delivery platform
Our primary workflowbusiness process automation platform
Our intranet and communication center for internal corporate communications
hellip
SharePoint will behellip
Our (external) web content management platform
Our primary document management platform
Our contact management platform
hellip
SharePoint will not behellip
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
ObjectivesPriorities Disaster Recovery Plan Storage and Quota Policies Monitoring Plans Maintenance Plans Service Level Agreements Security Policies Deployment Process Policies and Schedule
Operations Deliverables
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
ObjectivesPriorities Branding Guide SharePoint Designer Policy Workflow Policy Development Standards (Including OOTB vs Custom) Development Environment Policy Testing Requirements Deployment Process Policies and Schedule
Development Deliverables
SharePoint Standards Online
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
ObjectivesPriorities Site Classification and Platform Classification Site Provisioning ProcessQuestionnaire User Expectations Agreement Roles and Responsibilities Support Agreement(s) Training and Communication Plans MySite Policies (Pictures)hellip
Support Deliverables
BEST PRACTICES CONFERENCE SHAREPOINT
User Lifecycle Policy Taxonomy Management Social Policies Content Standards Legal and Compliance Policy Search Management
Support Deliverables
SharePoint Standards Online
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
IS
Use them
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Governance Checklist
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
TechNet Community and More
BEST PRACTICES CONFERENCE SHAREPOINT
are
Use them
FRAMEWORKS
BEST PRACTICES CONFERENCE SHAREPOINT
ITIL Framework
BEST PRACTICES CONFERENCE SHAREPOINT
COBIT Framework
BEST PRACTICES CONFERENCE SHAREPOINT
Microsoft Operations Framework (MOF)
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
With Governance
BEST PRACTICES CONFERENCE SHAREPOINT
The OutcomeEveryone Achieves a Shared Understanding
of SharePoint Related Processes
BEST PRACTICES CONFERENCE SHAREPOINT
What to watch out forhellipNot just documents policies and
procedures It is an active and ongoing process
BEST PRACTICES CONFERENCE SHAREPOINT
Approaching and Supporting SharePoint
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
What is the best approach for SharePoint Implementations
ITERATIVE APPROACH
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Why Iterative SharePoint is a very large platform It takes time to understand SharePoint SharePoint is great for rapid prototyping
and for proof of concept work It ensures there is enough time to
review adjust and communicate
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Communication Planning
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Will act as a binding agreement (forces you to carry through)
Helps keep communication focused Helps prevent unwanted surprises
The Communication Plan
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Support Planning
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Donrsquot forget you arenrsquot superman
(Sorry Joe)
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Multiple Tiers for Escalation
Tactical Support Team
Help Desk
Site Administrators
End Users
Learning LibrariesOnlineHelp
(You canrsquot know everything)
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Measure SupportLearn and use data to be proactive
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Diversify Support resourcesmediums
Books and Manuals Online
MSDN
TechNet
Blogs
Cheat Sheets One on One Classroom Training
Forums
Help
Etc
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Useful digestible training sessions (less than an hour)
Workshops gt Presentations
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Avoid too much too fastKeep it simple
Itrsquos like learning to drive
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
IS
Use them
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Productivity Hub
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Support Tiphellip
RESPONDYou never want to give the IT busy
signal or support busy signal
BEST PRACTICES CONFERENCE SHAREPOINT
The OutcomeSharePoint is supported effectively
BEST PRACTICES CONFERENCE SHAREPOINT
What to watch out forhellipThe training and support can be
costly in time and resources
BEST PRACTICES CONFERENCE SHAREPOINT
Improved User Adoption
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
How do we get successful User Adoption
USERS MUST UNDERSTAND
THE VALUE
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Successful User Adoption Requireshellip
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Do a video like this onehellip
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
How do we get here
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Show expected cost and return over multiple time periods
Remember to lsquodiscountrsquo values to account for cost of capital impact and the fact $5 dollars today is worth less than $5 in the future
Evaluating With Discounted Cash Flow
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Evaluating with Real Options Analysis
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Evaluating with Monte Carlo Analysis
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
This is kind of boringhellip
There are different ways of calculating ROI
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
There are really only two ways of using ROI
1 For Prioritization
2 To Improve Return
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
The Simplest ROI Formula Ever
Estimated Value
Estimated Difficulty
Even I can do it
1 For Prioritization
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Examples I have a difficult requirement Itrsquos an 8 in difficulty (out of 10)
I have an easy requirement Itrsquos a 2 in difficulty (out of 10)
The expected value of the difficult requirement is 4 (out of 10)
The expected value of the easy requirement is 6 (out of 10)
Estimated ValueEstimated Difficulty
1 For Prioritization
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
ROI (traditionally) Measures Financial Impact
2 To Improve Return
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
ROI analysis often misses non-financial impactrsquo or lsquoincreased potentialrsquo
WebsiteIntranet Visitors
Increased Connections
User Complaints Improved Morale Improved Skills
Improved Know-How
Innovation
Better Reputation
Employment ApplicationsClick-throughs
Comments
Positive Word of Mouth
Negative Word of Mouth
Improved RelationshipsSTILL IMPORTANT
2 To Improve Return
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Example of Non-Financial Measurement
2 To Improve Return
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
IS
Use them
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
SharePoint Deployment Planning Services (SDPS)
httpswwwpartnersdpscomPagesToolsSupportaspx
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Rapid Economic Justification Guide
httpwwwmicrosoftcombusinessenterprisevaluemspx
MEASURE THE RIGHT
THING
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
What you donrsquot want
Donrsquot lose perspective
BEST PRACTICES CONFERENCE SHAREPOINT
The OutcomeJoe is measuring effort effectively to
better prioritize or to improve return on investment
BEST PRACTICES CONFERENCE SHAREPOINT
What to watch out forhellipFear of bad estimation leading to not
estimating at all Vaguely right is better than precisely wrong
BEST PRACTICES CONFERENCE SHAREPOINT
Implementing Successful Governance
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
What is Governance
GOVERNANCE IS REQUIRED
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Without effective governanceorganization performance and
capability are significantly reduced
What does that mean
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Without Governance
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
So how do we do it
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Teamwork is KeyThere are typically 5 teams for SharePoint Governance
Business Strategy TeamInitiativesTechnical Strategy TeamTactical Teams
Tactical Operations Team
Tactical Development Team
Tactical Support Team
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Alternative TeamsIf the organization or implementation is small enough you might only need to start with two and break them apart as you maturegrow
Tactical Team Operations
Development
Support
Strategy Team Business
Technical
Identify patternsPlan for patternsExecute patterns
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
I think I see a Pattern
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Executing Governance
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
No Single ldquoApproachrdquo
Projects
Tasks
Communities
Practices
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
AggregateReference Document or Site (Contains all SharePoint Info ndash Single Point of Reference)
ObjectivesPriorities (TechBusiness)
Governance Deliverables
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Utilized by Business Users to develop and implement business solutions that use technology without ITrsquos direct involvement
Our primary unified application delivery platform
Our primary workflowbusiness process automation platform
Our intranet and communication center for internal corporate communications
hellip
SharePoint will behellip
Our (external) web content management platform
Our primary document management platform
Our contact management platform
hellip
SharePoint will not behellip
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
ObjectivesPriorities Disaster Recovery Plan Storage and Quota Policies Monitoring Plans Maintenance Plans Service Level Agreements Security Policies Deployment Process Policies and Schedule
Operations Deliverables
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
ObjectivesPriorities Branding Guide SharePoint Designer Policy Workflow Policy Development Standards (Including OOTB vs Custom) Development Environment Policy Testing Requirements Deployment Process Policies and Schedule
Development Deliverables
SharePoint Standards Online
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
ObjectivesPriorities Site Classification and Platform Classification Site Provisioning ProcessQuestionnaire User Expectations Agreement Roles and Responsibilities Support Agreement(s) Training and Communication Plans MySite Policies (Pictures)hellip
Support Deliverables
BEST PRACTICES CONFERENCE SHAREPOINT
User Lifecycle Policy Taxonomy Management Social Policies Content Standards Legal and Compliance Policy Search Management
Support Deliverables
SharePoint Standards Online
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
IS
Use them
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Governance Checklist
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
TechNet Community and More
BEST PRACTICES CONFERENCE SHAREPOINT
are
Use them
FRAMEWORKS
BEST PRACTICES CONFERENCE SHAREPOINT
ITIL Framework
BEST PRACTICES CONFERENCE SHAREPOINT
COBIT Framework
BEST PRACTICES CONFERENCE SHAREPOINT
Microsoft Operations Framework (MOF)
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
With Governance
BEST PRACTICES CONFERENCE SHAREPOINT
The OutcomeEveryone Achieves a Shared Understanding
of SharePoint Related Processes
BEST PRACTICES CONFERENCE SHAREPOINT
What to watch out forhellipNot just documents policies and
procedures It is an active and ongoing process
BEST PRACTICES CONFERENCE SHAREPOINT
Approaching and Supporting SharePoint
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
What is the best approach for SharePoint Implementations
ITERATIVE APPROACH
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Why Iterative SharePoint is a very large platform It takes time to understand SharePoint SharePoint is great for rapid prototyping
and for proof of concept work It ensures there is enough time to
review adjust and communicate
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Communication Planning
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Will act as a binding agreement (forces you to carry through)
Helps keep communication focused Helps prevent unwanted surprises
The Communication Plan
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Support Planning
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Donrsquot forget you arenrsquot superman
(Sorry Joe)
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Multiple Tiers for Escalation
Tactical Support Team
Help Desk
Site Administrators
End Users
Learning LibrariesOnlineHelp
(You canrsquot know everything)
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Measure SupportLearn and use data to be proactive
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Diversify Support resourcesmediums
Books and Manuals Online
MSDN
TechNet
Blogs
Cheat Sheets One on One Classroom Training
Forums
Help
Etc
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Useful digestible training sessions (less than an hour)
Workshops gt Presentations
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Avoid too much too fastKeep it simple
Itrsquos like learning to drive
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
IS
Use them
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Productivity Hub
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Support Tiphellip
RESPONDYou never want to give the IT busy
signal or support busy signal
BEST PRACTICES CONFERENCE SHAREPOINT
The OutcomeSharePoint is supported effectively
BEST PRACTICES CONFERENCE SHAREPOINT
What to watch out forhellipThe training and support can be
costly in time and resources
BEST PRACTICES CONFERENCE SHAREPOINT
Improved User Adoption
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
How do we get successful User Adoption
USERS MUST UNDERSTAND
THE VALUE
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Successful User Adoption Requireshellip
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Do a video like this onehellip
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Show expected cost and return over multiple time periods
Remember to lsquodiscountrsquo values to account for cost of capital impact and the fact $5 dollars today is worth less than $5 in the future
Evaluating With Discounted Cash Flow
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Evaluating with Real Options Analysis
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Evaluating with Monte Carlo Analysis
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
This is kind of boringhellip
There are different ways of calculating ROI
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
There are really only two ways of using ROI
1 For Prioritization
2 To Improve Return
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
The Simplest ROI Formula Ever
Estimated Value
Estimated Difficulty
Even I can do it
1 For Prioritization
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Examples I have a difficult requirement Itrsquos an 8 in difficulty (out of 10)
I have an easy requirement Itrsquos a 2 in difficulty (out of 10)
The expected value of the difficult requirement is 4 (out of 10)
The expected value of the easy requirement is 6 (out of 10)
Estimated ValueEstimated Difficulty
1 For Prioritization
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
ROI (traditionally) Measures Financial Impact
2 To Improve Return
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
ROI analysis often misses non-financial impactrsquo or lsquoincreased potentialrsquo
WebsiteIntranet Visitors
Increased Connections
User Complaints Improved Morale Improved Skills
Improved Know-How
Innovation
Better Reputation
Employment ApplicationsClick-throughs
Comments
Positive Word of Mouth
Negative Word of Mouth
Improved RelationshipsSTILL IMPORTANT
2 To Improve Return
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Example of Non-Financial Measurement
2 To Improve Return
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
IS
Use them
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
SharePoint Deployment Planning Services (SDPS)
httpswwwpartnersdpscomPagesToolsSupportaspx
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Rapid Economic Justification Guide
httpwwwmicrosoftcombusinessenterprisevaluemspx
MEASURE THE RIGHT
THING
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
What you donrsquot want
Donrsquot lose perspective
BEST PRACTICES CONFERENCE SHAREPOINT
The OutcomeJoe is measuring effort effectively to
better prioritize or to improve return on investment
BEST PRACTICES CONFERENCE SHAREPOINT
What to watch out forhellipFear of bad estimation leading to not
estimating at all Vaguely right is better than precisely wrong
BEST PRACTICES CONFERENCE SHAREPOINT
Implementing Successful Governance
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
What is Governance
GOVERNANCE IS REQUIRED
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Without effective governanceorganization performance and
capability are significantly reduced
What does that mean
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Without Governance
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
So how do we do it
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Teamwork is KeyThere are typically 5 teams for SharePoint Governance
Business Strategy TeamInitiativesTechnical Strategy TeamTactical Teams
Tactical Operations Team
Tactical Development Team
Tactical Support Team
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Alternative TeamsIf the organization or implementation is small enough you might only need to start with two and break them apart as you maturegrow
Tactical Team Operations
Development
Support
Strategy Team Business
Technical
Identify patternsPlan for patternsExecute patterns
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
I think I see a Pattern
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Executing Governance
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
No Single ldquoApproachrdquo
Projects
Tasks
Communities
Practices
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
AggregateReference Document or Site (Contains all SharePoint Info ndash Single Point of Reference)
ObjectivesPriorities (TechBusiness)
Governance Deliverables
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Utilized by Business Users to develop and implement business solutions that use technology without ITrsquos direct involvement
Our primary unified application delivery platform
Our primary workflowbusiness process automation platform
Our intranet and communication center for internal corporate communications
hellip
SharePoint will behellip
Our (external) web content management platform
Our primary document management platform
Our contact management platform
hellip
SharePoint will not behellip
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
ObjectivesPriorities Disaster Recovery Plan Storage and Quota Policies Monitoring Plans Maintenance Plans Service Level Agreements Security Policies Deployment Process Policies and Schedule
Operations Deliverables
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
ObjectivesPriorities Branding Guide SharePoint Designer Policy Workflow Policy Development Standards (Including OOTB vs Custom) Development Environment Policy Testing Requirements Deployment Process Policies and Schedule
Development Deliverables
SharePoint Standards Online
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
ObjectivesPriorities Site Classification and Platform Classification Site Provisioning ProcessQuestionnaire User Expectations Agreement Roles and Responsibilities Support Agreement(s) Training and Communication Plans MySite Policies (Pictures)hellip
Support Deliverables
BEST PRACTICES CONFERENCE SHAREPOINT
User Lifecycle Policy Taxonomy Management Social Policies Content Standards Legal and Compliance Policy Search Management
Support Deliverables
SharePoint Standards Online
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
IS
Use them
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Governance Checklist
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
TechNet Community and More
BEST PRACTICES CONFERENCE SHAREPOINT
are
Use them
FRAMEWORKS
BEST PRACTICES CONFERENCE SHAREPOINT
ITIL Framework
BEST PRACTICES CONFERENCE SHAREPOINT
COBIT Framework
BEST PRACTICES CONFERENCE SHAREPOINT
Microsoft Operations Framework (MOF)
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
With Governance
BEST PRACTICES CONFERENCE SHAREPOINT
The OutcomeEveryone Achieves a Shared Understanding
of SharePoint Related Processes
BEST PRACTICES CONFERENCE SHAREPOINT
What to watch out forhellipNot just documents policies and
procedures It is an active and ongoing process
BEST PRACTICES CONFERENCE SHAREPOINT
Approaching and Supporting SharePoint
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
What is the best approach for SharePoint Implementations
ITERATIVE APPROACH
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Why Iterative SharePoint is a very large platform It takes time to understand SharePoint SharePoint is great for rapid prototyping
and for proof of concept work It ensures there is enough time to
review adjust and communicate
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Communication Planning
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Will act as a binding agreement (forces you to carry through)
Helps keep communication focused Helps prevent unwanted surprises
The Communication Plan
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Support Planning
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Donrsquot forget you arenrsquot superman
(Sorry Joe)
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Multiple Tiers for Escalation
Tactical Support Team
Help Desk
Site Administrators
End Users
Learning LibrariesOnlineHelp
(You canrsquot know everything)
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Measure SupportLearn and use data to be proactive
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Diversify Support resourcesmediums
Books and Manuals Online
MSDN
TechNet
Blogs
Cheat Sheets One on One Classroom Training
Forums
Help
Etc
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Useful digestible training sessions (less than an hour)
Workshops gt Presentations
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Avoid too much too fastKeep it simple
Itrsquos like learning to drive
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
IS
Use them
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Productivity Hub
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Support Tiphellip
RESPONDYou never want to give the IT busy
signal or support busy signal
BEST PRACTICES CONFERENCE SHAREPOINT
The OutcomeSharePoint is supported effectively
BEST PRACTICES CONFERENCE SHAREPOINT
What to watch out forhellipThe training and support can be
costly in time and resources
BEST PRACTICES CONFERENCE SHAREPOINT
Improved User Adoption
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
How do we get successful User Adoption
USERS MUST UNDERSTAND
THE VALUE
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Successful User Adoption Requireshellip
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Do a video like this onehellip
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Evaluating with Real Options Analysis
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Evaluating with Monte Carlo Analysis
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
This is kind of boringhellip
There are different ways of calculating ROI
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
There are really only two ways of using ROI
1 For Prioritization
2 To Improve Return
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
The Simplest ROI Formula Ever
Estimated Value
Estimated Difficulty
Even I can do it
1 For Prioritization
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Examples I have a difficult requirement Itrsquos an 8 in difficulty (out of 10)
I have an easy requirement Itrsquos a 2 in difficulty (out of 10)
The expected value of the difficult requirement is 4 (out of 10)
The expected value of the easy requirement is 6 (out of 10)
Estimated ValueEstimated Difficulty
1 For Prioritization
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
ROI (traditionally) Measures Financial Impact
2 To Improve Return
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
ROI analysis often misses non-financial impactrsquo or lsquoincreased potentialrsquo
WebsiteIntranet Visitors
Increased Connections
User Complaints Improved Morale Improved Skills
Improved Know-How
Innovation
Better Reputation
Employment ApplicationsClick-throughs
Comments
Positive Word of Mouth
Negative Word of Mouth
Improved RelationshipsSTILL IMPORTANT
2 To Improve Return
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Example of Non-Financial Measurement
2 To Improve Return
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
IS
Use them
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
SharePoint Deployment Planning Services (SDPS)
httpswwwpartnersdpscomPagesToolsSupportaspx
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Rapid Economic Justification Guide
httpwwwmicrosoftcombusinessenterprisevaluemspx
MEASURE THE RIGHT
THING
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
What you donrsquot want
Donrsquot lose perspective
BEST PRACTICES CONFERENCE SHAREPOINT
The OutcomeJoe is measuring effort effectively to
better prioritize or to improve return on investment
BEST PRACTICES CONFERENCE SHAREPOINT
What to watch out forhellipFear of bad estimation leading to not
estimating at all Vaguely right is better than precisely wrong
BEST PRACTICES CONFERENCE SHAREPOINT
Implementing Successful Governance
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
What is Governance
GOVERNANCE IS REQUIRED
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Without effective governanceorganization performance and
capability are significantly reduced
What does that mean
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Without Governance
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
So how do we do it
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Teamwork is KeyThere are typically 5 teams for SharePoint Governance
Business Strategy TeamInitiativesTechnical Strategy TeamTactical Teams
Tactical Operations Team
Tactical Development Team
Tactical Support Team
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Alternative TeamsIf the organization or implementation is small enough you might only need to start with two and break them apart as you maturegrow
Tactical Team Operations
Development
Support
Strategy Team Business
Technical
Identify patternsPlan for patternsExecute patterns
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
I think I see a Pattern
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Executing Governance
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
No Single ldquoApproachrdquo
Projects
Tasks
Communities
Practices
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
AggregateReference Document or Site (Contains all SharePoint Info ndash Single Point of Reference)
ObjectivesPriorities (TechBusiness)
Governance Deliverables
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Utilized by Business Users to develop and implement business solutions that use technology without ITrsquos direct involvement
Our primary unified application delivery platform
Our primary workflowbusiness process automation platform
Our intranet and communication center for internal corporate communications
hellip
SharePoint will behellip
Our (external) web content management platform
Our primary document management platform
Our contact management platform
hellip
SharePoint will not behellip
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
ObjectivesPriorities Disaster Recovery Plan Storage and Quota Policies Monitoring Plans Maintenance Plans Service Level Agreements Security Policies Deployment Process Policies and Schedule
Operations Deliverables
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
ObjectivesPriorities Branding Guide SharePoint Designer Policy Workflow Policy Development Standards (Including OOTB vs Custom) Development Environment Policy Testing Requirements Deployment Process Policies and Schedule
Development Deliverables
SharePoint Standards Online
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
ObjectivesPriorities Site Classification and Platform Classification Site Provisioning ProcessQuestionnaire User Expectations Agreement Roles and Responsibilities Support Agreement(s) Training and Communication Plans MySite Policies (Pictures)hellip
Support Deliverables
BEST PRACTICES CONFERENCE SHAREPOINT
User Lifecycle Policy Taxonomy Management Social Policies Content Standards Legal and Compliance Policy Search Management
Support Deliverables
SharePoint Standards Online
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
IS
Use them
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Governance Checklist
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
TechNet Community and More
BEST PRACTICES CONFERENCE SHAREPOINT
are
Use them
FRAMEWORKS
BEST PRACTICES CONFERENCE SHAREPOINT
ITIL Framework
BEST PRACTICES CONFERENCE SHAREPOINT
COBIT Framework
BEST PRACTICES CONFERENCE SHAREPOINT
Microsoft Operations Framework (MOF)
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
With Governance
BEST PRACTICES CONFERENCE SHAREPOINT
The OutcomeEveryone Achieves a Shared Understanding
of SharePoint Related Processes
BEST PRACTICES CONFERENCE SHAREPOINT
What to watch out forhellipNot just documents policies and
procedures It is an active and ongoing process
BEST PRACTICES CONFERENCE SHAREPOINT
Approaching and Supporting SharePoint
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
What is the best approach for SharePoint Implementations
ITERATIVE APPROACH
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Why Iterative SharePoint is a very large platform It takes time to understand SharePoint SharePoint is great for rapid prototyping
and for proof of concept work It ensures there is enough time to
review adjust and communicate
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Communication Planning
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Will act as a binding agreement (forces you to carry through)
Helps keep communication focused Helps prevent unwanted surprises
The Communication Plan
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Support Planning
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Donrsquot forget you arenrsquot superman
(Sorry Joe)
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Multiple Tiers for Escalation
Tactical Support Team
Help Desk
Site Administrators
End Users
Learning LibrariesOnlineHelp
(You canrsquot know everything)
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Measure SupportLearn and use data to be proactive
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Diversify Support resourcesmediums
Books and Manuals Online
MSDN
TechNet
Blogs
Cheat Sheets One on One Classroom Training
Forums
Help
Etc
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Useful digestible training sessions (less than an hour)
Workshops gt Presentations
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Avoid too much too fastKeep it simple
Itrsquos like learning to drive
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
IS
Use them
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Productivity Hub
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Support Tiphellip
RESPONDYou never want to give the IT busy
signal or support busy signal
BEST PRACTICES CONFERENCE SHAREPOINT
The OutcomeSharePoint is supported effectively
BEST PRACTICES CONFERENCE SHAREPOINT
What to watch out forhellipThe training and support can be
costly in time and resources
BEST PRACTICES CONFERENCE SHAREPOINT
Improved User Adoption
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
How do we get successful User Adoption
USERS MUST UNDERSTAND
THE VALUE
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Successful User Adoption Requireshellip
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Do a video like this onehellip
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Evaluating with Monte Carlo Analysis
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
This is kind of boringhellip
There are different ways of calculating ROI
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
There are really only two ways of using ROI
1 For Prioritization
2 To Improve Return
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
The Simplest ROI Formula Ever
Estimated Value
Estimated Difficulty
Even I can do it
1 For Prioritization
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Examples I have a difficult requirement Itrsquos an 8 in difficulty (out of 10)
I have an easy requirement Itrsquos a 2 in difficulty (out of 10)
The expected value of the difficult requirement is 4 (out of 10)
The expected value of the easy requirement is 6 (out of 10)
Estimated ValueEstimated Difficulty
1 For Prioritization
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
ROI (traditionally) Measures Financial Impact
2 To Improve Return
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
ROI analysis often misses non-financial impactrsquo or lsquoincreased potentialrsquo
WebsiteIntranet Visitors
Increased Connections
User Complaints Improved Morale Improved Skills
Improved Know-How
Innovation
Better Reputation
Employment ApplicationsClick-throughs
Comments
Positive Word of Mouth
Negative Word of Mouth
Improved RelationshipsSTILL IMPORTANT
2 To Improve Return
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Example of Non-Financial Measurement
2 To Improve Return
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
IS
Use them
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
SharePoint Deployment Planning Services (SDPS)
httpswwwpartnersdpscomPagesToolsSupportaspx
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Rapid Economic Justification Guide
httpwwwmicrosoftcombusinessenterprisevaluemspx
MEASURE THE RIGHT
THING
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
What you donrsquot want
Donrsquot lose perspective
BEST PRACTICES CONFERENCE SHAREPOINT
The OutcomeJoe is measuring effort effectively to
better prioritize or to improve return on investment
BEST PRACTICES CONFERENCE SHAREPOINT
What to watch out forhellipFear of bad estimation leading to not
estimating at all Vaguely right is better than precisely wrong
BEST PRACTICES CONFERENCE SHAREPOINT
Implementing Successful Governance
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
What is Governance
GOVERNANCE IS REQUIRED
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Without effective governanceorganization performance and
capability are significantly reduced
What does that mean
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Without Governance
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
So how do we do it
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Teamwork is KeyThere are typically 5 teams for SharePoint Governance
Business Strategy TeamInitiativesTechnical Strategy TeamTactical Teams
Tactical Operations Team
Tactical Development Team
Tactical Support Team
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Alternative TeamsIf the organization or implementation is small enough you might only need to start with two and break them apart as you maturegrow
Tactical Team Operations
Development
Support
Strategy Team Business
Technical
Identify patternsPlan for patternsExecute patterns
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
I think I see a Pattern
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Executing Governance
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
No Single ldquoApproachrdquo
Projects
Tasks
Communities
Practices
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
AggregateReference Document or Site (Contains all SharePoint Info ndash Single Point of Reference)
ObjectivesPriorities (TechBusiness)
Governance Deliverables
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Utilized by Business Users to develop and implement business solutions that use technology without ITrsquos direct involvement
Our primary unified application delivery platform
Our primary workflowbusiness process automation platform
Our intranet and communication center for internal corporate communications
hellip
SharePoint will behellip
Our (external) web content management platform
Our primary document management platform
Our contact management platform
hellip
SharePoint will not behellip
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
ObjectivesPriorities Disaster Recovery Plan Storage and Quota Policies Monitoring Plans Maintenance Plans Service Level Agreements Security Policies Deployment Process Policies and Schedule
Operations Deliverables
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
ObjectivesPriorities Branding Guide SharePoint Designer Policy Workflow Policy Development Standards (Including OOTB vs Custom) Development Environment Policy Testing Requirements Deployment Process Policies and Schedule
Development Deliverables
SharePoint Standards Online
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
ObjectivesPriorities Site Classification and Platform Classification Site Provisioning ProcessQuestionnaire User Expectations Agreement Roles and Responsibilities Support Agreement(s) Training and Communication Plans MySite Policies (Pictures)hellip
Support Deliverables
BEST PRACTICES CONFERENCE SHAREPOINT
User Lifecycle Policy Taxonomy Management Social Policies Content Standards Legal and Compliance Policy Search Management
Support Deliverables
SharePoint Standards Online
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
IS
Use them
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Governance Checklist
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
TechNet Community and More
BEST PRACTICES CONFERENCE SHAREPOINT
are
Use them
FRAMEWORKS
BEST PRACTICES CONFERENCE SHAREPOINT
ITIL Framework
BEST PRACTICES CONFERENCE SHAREPOINT
COBIT Framework
BEST PRACTICES CONFERENCE SHAREPOINT
Microsoft Operations Framework (MOF)
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
With Governance
BEST PRACTICES CONFERENCE SHAREPOINT
The OutcomeEveryone Achieves a Shared Understanding
of SharePoint Related Processes
BEST PRACTICES CONFERENCE SHAREPOINT
What to watch out forhellipNot just documents policies and
procedures It is an active and ongoing process
BEST PRACTICES CONFERENCE SHAREPOINT
Approaching and Supporting SharePoint
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
What is the best approach for SharePoint Implementations
ITERATIVE APPROACH
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Why Iterative SharePoint is a very large platform It takes time to understand SharePoint SharePoint is great for rapid prototyping
and for proof of concept work It ensures there is enough time to
review adjust and communicate
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Communication Planning
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Will act as a binding agreement (forces you to carry through)
Helps keep communication focused Helps prevent unwanted surprises
The Communication Plan
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Support Planning
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Donrsquot forget you arenrsquot superman
(Sorry Joe)
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Multiple Tiers for Escalation
Tactical Support Team
Help Desk
Site Administrators
End Users
Learning LibrariesOnlineHelp
(You canrsquot know everything)
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Measure SupportLearn and use data to be proactive
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Diversify Support resourcesmediums
Books and Manuals Online
MSDN
TechNet
Blogs
Cheat Sheets One on One Classroom Training
Forums
Help
Etc
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Useful digestible training sessions (less than an hour)
Workshops gt Presentations
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Avoid too much too fastKeep it simple
Itrsquos like learning to drive
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
IS
Use them
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Productivity Hub
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Support Tiphellip
RESPONDYou never want to give the IT busy
signal or support busy signal
BEST PRACTICES CONFERENCE SHAREPOINT
The OutcomeSharePoint is supported effectively
BEST PRACTICES CONFERENCE SHAREPOINT
What to watch out forhellipThe training and support can be
costly in time and resources
BEST PRACTICES CONFERENCE SHAREPOINT
Improved User Adoption
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
How do we get successful User Adoption
USERS MUST UNDERSTAND
THE VALUE
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Successful User Adoption Requireshellip
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Do a video like this onehellip
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
This is kind of boringhellip
There are different ways of calculating ROI
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
There are really only two ways of using ROI
1 For Prioritization
2 To Improve Return
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
The Simplest ROI Formula Ever
Estimated Value
Estimated Difficulty
Even I can do it
1 For Prioritization
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Examples I have a difficult requirement Itrsquos an 8 in difficulty (out of 10)
I have an easy requirement Itrsquos a 2 in difficulty (out of 10)
The expected value of the difficult requirement is 4 (out of 10)
The expected value of the easy requirement is 6 (out of 10)
Estimated ValueEstimated Difficulty
1 For Prioritization
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
ROI (traditionally) Measures Financial Impact
2 To Improve Return
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
ROI analysis often misses non-financial impactrsquo or lsquoincreased potentialrsquo
WebsiteIntranet Visitors
Increased Connections
User Complaints Improved Morale Improved Skills
Improved Know-How
Innovation
Better Reputation
Employment ApplicationsClick-throughs
Comments
Positive Word of Mouth
Negative Word of Mouth
Improved RelationshipsSTILL IMPORTANT
2 To Improve Return
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Example of Non-Financial Measurement
2 To Improve Return
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
IS
Use them
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
SharePoint Deployment Planning Services (SDPS)
httpswwwpartnersdpscomPagesToolsSupportaspx
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Rapid Economic Justification Guide
httpwwwmicrosoftcombusinessenterprisevaluemspx
MEASURE THE RIGHT
THING
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
What you donrsquot want
Donrsquot lose perspective
BEST PRACTICES CONFERENCE SHAREPOINT
The OutcomeJoe is measuring effort effectively to
better prioritize or to improve return on investment
BEST PRACTICES CONFERENCE SHAREPOINT
What to watch out forhellipFear of bad estimation leading to not
estimating at all Vaguely right is better than precisely wrong
BEST PRACTICES CONFERENCE SHAREPOINT
Implementing Successful Governance
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
What is Governance
GOVERNANCE IS REQUIRED
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Without effective governanceorganization performance and
capability are significantly reduced
What does that mean
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Without Governance
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
So how do we do it
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Teamwork is KeyThere are typically 5 teams for SharePoint Governance
Business Strategy TeamInitiativesTechnical Strategy TeamTactical Teams
Tactical Operations Team
Tactical Development Team
Tactical Support Team
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Alternative TeamsIf the organization or implementation is small enough you might only need to start with two and break them apart as you maturegrow
Tactical Team Operations
Development
Support
Strategy Team Business
Technical
Identify patternsPlan for patternsExecute patterns
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
I think I see a Pattern
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Executing Governance
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
No Single ldquoApproachrdquo
Projects
Tasks
Communities
Practices
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
AggregateReference Document or Site (Contains all SharePoint Info ndash Single Point of Reference)
ObjectivesPriorities (TechBusiness)
Governance Deliverables
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Utilized by Business Users to develop and implement business solutions that use technology without ITrsquos direct involvement
Our primary unified application delivery platform
Our primary workflowbusiness process automation platform
Our intranet and communication center for internal corporate communications
hellip
SharePoint will behellip
Our (external) web content management platform
Our primary document management platform
Our contact management platform
hellip
SharePoint will not behellip
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
ObjectivesPriorities Disaster Recovery Plan Storage and Quota Policies Monitoring Plans Maintenance Plans Service Level Agreements Security Policies Deployment Process Policies and Schedule
Operations Deliverables
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
ObjectivesPriorities Branding Guide SharePoint Designer Policy Workflow Policy Development Standards (Including OOTB vs Custom) Development Environment Policy Testing Requirements Deployment Process Policies and Schedule
Development Deliverables
SharePoint Standards Online
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
ObjectivesPriorities Site Classification and Platform Classification Site Provisioning ProcessQuestionnaire User Expectations Agreement Roles and Responsibilities Support Agreement(s) Training and Communication Plans MySite Policies (Pictures)hellip
Support Deliverables
BEST PRACTICES CONFERENCE SHAREPOINT
User Lifecycle Policy Taxonomy Management Social Policies Content Standards Legal and Compliance Policy Search Management
Support Deliverables
SharePoint Standards Online
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
IS
Use them
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Governance Checklist
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
TechNet Community and More
BEST PRACTICES CONFERENCE SHAREPOINT
are
Use them
FRAMEWORKS
BEST PRACTICES CONFERENCE SHAREPOINT
ITIL Framework
BEST PRACTICES CONFERENCE SHAREPOINT
COBIT Framework
BEST PRACTICES CONFERENCE SHAREPOINT
Microsoft Operations Framework (MOF)
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
With Governance
BEST PRACTICES CONFERENCE SHAREPOINT
The OutcomeEveryone Achieves a Shared Understanding
of SharePoint Related Processes
BEST PRACTICES CONFERENCE SHAREPOINT
What to watch out forhellipNot just documents policies and
procedures It is an active and ongoing process
BEST PRACTICES CONFERENCE SHAREPOINT
Approaching and Supporting SharePoint
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
What is the best approach for SharePoint Implementations
ITERATIVE APPROACH
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Why Iterative SharePoint is a very large platform It takes time to understand SharePoint SharePoint is great for rapid prototyping
and for proof of concept work It ensures there is enough time to
review adjust and communicate
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Communication Planning
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Will act as a binding agreement (forces you to carry through)
Helps keep communication focused Helps prevent unwanted surprises
The Communication Plan
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Support Planning
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Donrsquot forget you arenrsquot superman
(Sorry Joe)
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Multiple Tiers for Escalation
Tactical Support Team
Help Desk
Site Administrators
End Users
Learning LibrariesOnlineHelp
(You canrsquot know everything)
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Measure SupportLearn and use data to be proactive
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Diversify Support resourcesmediums
Books and Manuals Online
MSDN
TechNet
Blogs
Cheat Sheets One on One Classroom Training
Forums
Help
Etc
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Useful digestible training sessions (less than an hour)
Workshops gt Presentations
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Avoid too much too fastKeep it simple
Itrsquos like learning to drive
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
IS
Use them
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Productivity Hub
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Support Tiphellip
RESPONDYou never want to give the IT busy
signal or support busy signal
BEST PRACTICES CONFERENCE SHAREPOINT
The OutcomeSharePoint is supported effectively
BEST PRACTICES CONFERENCE SHAREPOINT
What to watch out forhellipThe training and support can be
costly in time and resources
BEST PRACTICES CONFERENCE SHAREPOINT
Improved User Adoption
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
How do we get successful User Adoption
USERS MUST UNDERSTAND
THE VALUE
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Successful User Adoption Requireshellip
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Do a video like this onehellip
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
There are really only two ways of using ROI
1 For Prioritization
2 To Improve Return
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
The Simplest ROI Formula Ever
Estimated Value
Estimated Difficulty
Even I can do it
1 For Prioritization
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Examples I have a difficult requirement Itrsquos an 8 in difficulty (out of 10)
I have an easy requirement Itrsquos a 2 in difficulty (out of 10)
The expected value of the difficult requirement is 4 (out of 10)
The expected value of the easy requirement is 6 (out of 10)
Estimated ValueEstimated Difficulty
1 For Prioritization
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
ROI (traditionally) Measures Financial Impact
2 To Improve Return
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
ROI analysis often misses non-financial impactrsquo or lsquoincreased potentialrsquo
WebsiteIntranet Visitors
Increased Connections
User Complaints Improved Morale Improved Skills
Improved Know-How
Innovation
Better Reputation
Employment ApplicationsClick-throughs
Comments
Positive Word of Mouth
Negative Word of Mouth
Improved RelationshipsSTILL IMPORTANT
2 To Improve Return
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Example of Non-Financial Measurement
2 To Improve Return
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
IS
Use them
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
SharePoint Deployment Planning Services (SDPS)
httpswwwpartnersdpscomPagesToolsSupportaspx
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Rapid Economic Justification Guide
httpwwwmicrosoftcombusinessenterprisevaluemspx
MEASURE THE RIGHT
THING
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
What you donrsquot want
Donrsquot lose perspective
BEST PRACTICES CONFERENCE SHAREPOINT
The OutcomeJoe is measuring effort effectively to
better prioritize or to improve return on investment
BEST PRACTICES CONFERENCE SHAREPOINT
What to watch out forhellipFear of bad estimation leading to not
estimating at all Vaguely right is better than precisely wrong
BEST PRACTICES CONFERENCE SHAREPOINT
Implementing Successful Governance
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
What is Governance
GOVERNANCE IS REQUIRED
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Without effective governanceorganization performance and
capability are significantly reduced
What does that mean
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Without Governance
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
So how do we do it
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Teamwork is KeyThere are typically 5 teams for SharePoint Governance
Business Strategy TeamInitiativesTechnical Strategy TeamTactical Teams
Tactical Operations Team
Tactical Development Team
Tactical Support Team
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Alternative TeamsIf the organization or implementation is small enough you might only need to start with two and break them apart as you maturegrow
Tactical Team Operations
Development
Support
Strategy Team Business
Technical
Identify patternsPlan for patternsExecute patterns
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
I think I see a Pattern
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Executing Governance
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
No Single ldquoApproachrdquo
Projects
Tasks
Communities
Practices
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
AggregateReference Document or Site (Contains all SharePoint Info ndash Single Point of Reference)
ObjectivesPriorities (TechBusiness)
Governance Deliverables
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Utilized by Business Users to develop and implement business solutions that use technology without ITrsquos direct involvement
Our primary unified application delivery platform
Our primary workflowbusiness process automation platform
Our intranet and communication center for internal corporate communications
hellip
SharePoint will behellip
Our (external) web content management platform
Our primary document management platform
Our contact management platform
hellip
SharePoint will not behellip
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
ObjectivesPriorities Disaster Recovery Plan Storage and Quota Policies Monitoring Plans Maintenance Plans Service Level Agreements Security Policies Deployment Process Policies and Schedule
Operations Deliverables
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
ObjectivesPriorities Branding Guide SharePoint Designer Policy Workflow Policy Development Standards (Including OOTB vs Custom) Development Environment Policy Testing Requirements Deployment Process Policies and Schedule
Development Deliverables
SharePoint Standards Online
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
ObjectivesPriorities Site Classification and Platform Classification Site Provisioning ProcessQuestionnaire User Expectations Agreement Roles and Responsibilities Support Agreement(s) Training and Communication Plans MySite Policies (Pictures)hellip
Support Deliverables
BEST PRACTICES CONFERENCE SHAREPOINT
User Lifecycle Policy Taxonomy Management Social Policies Content Standards Legal and Compliance Policy Search Management
Support Deliverables
SharePoint Standards Online
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
IS
Use them
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Governance Checklist
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
TechNet Community and More
BEST PRACTICES CONFERENCE SHAREPOINT
are
Use them
FRAMEWORKS
BEST PRACTICES CONFERENCE SHAREPOINT
ITIL Framework
BEST PRACTICES CONFERENCE SHAREPOINT
COBIT Framework
BEST PRACTICES CONFERENCE SHAREPOINT
Microsoft Operations Framework (MOF)
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
With Governance
BEST PRACTICES CONFERENCE SHAREPOINT
The OutcomeEveryone Achieves a Shared Understanding
of SharePoint Related Processes
BEST PRACTICES CONFERENCE SHAREPOINT
What to watch out forhellipNot just documents policies and
procedures It is an active and ongoing process
BEST PRACTICES CONFERENCE SHAREPOINT
Approaching and Supporting SharePoint
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
What is the best approach for SharePoint Implementations
ITERATIVE APPROACH
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Why Iterative SharePoint is a very large platform It takes time to understand SharePoint SharePoint is great for rapid prototyping
and for proof of concept work It ensures there is enough time to
review adjust and communicate
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Communication Planning
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Will act as a binding agreement (forces you to carry through)
Helps keep communication focused Helps prevent unwanted surprises
The Communication Plan
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Support Planning
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Donrsquot forget you arenrsquot superman
(Sorry Joe)
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Multiple Tiers for Escalation
Tactical Support Team
Help Desk
Site Administrators
End Users
Learning LibrariesOnlineHelp
(You canrsquot know everything)
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Measure SupportLearn and use data to be proactive
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Diversify Support resourcesmediums
Books and Manuals Online
MSDN
TechNet
Blogs
Cheat Sheets One on One Classroom Training
Forums
Help
Etc
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Useful digestible training sessions (less than an hour)
Workshops gt Presentations
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Avoid too much too fastKeep it simple
Itrsquos like learning to drive
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
IS
Use them
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Productivity Hub
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Support Tiphellip
RESPONDYou never want to give the IT busy
signal or support busy signal
BEST PRACTICES CONFERENCE SHAREPOINT
The OutcomeSharePoint is supported effectively
BEST PRACTICES CONFERENCE SHAREPOINT
What to watch out forhellipThe training and support can be
costly in time and resources
BEST PRACTICES CONFERENCE SHAREPOINT
Improved User Adoption
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
How do we get successful User Adoption
USERS MUST UNDERSTAND
THE VALUE
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Successful User Adoption Requireshellip
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Do a video like this onehellip
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
The Simplest ROI Formula Ever
Estimated Value
Estimated Difficulty
Even I can do it
1 For Prioritization
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Examples I have a difficult requirement Itrsquos an 8 in difficulty (out of 10)
I have an easy requirement Itrsquos a 2 in difficulty (out of 10)
The expected value of the difficult requirement is 4 (out of 10)
The expected value of the easy requirement is 6 (out of 10)
Estimated ValueEstimated Difficulty
1 For Prioritization
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
ROI (traditionally) Measures Financial Impact
2 To Improve Return
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
ROI analysis often misses non-financial impactrsquo or lsquoincreased potentialrsquo
WebsiteIntranet Visitors
Increased Connections
User Complaints Improved Morale Improved Skills
Improved Know-How
Innovation
Better Reputation
Employment ApplicationsClick-throughs
Comments
Positive Word of Mouth
Negative Word of Mouth
Improved RelationshipsSTILL IMPORTANT
2 To Improve Return
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Example of Non-Financial Measurement
2 To Improve Return
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
IS
Use them
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
SharePoint Deployment Planning Services (SDPS)
httpswwwpartnersdpscomPagesToolsSupportaspx
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Rapid Economic Justification Guide
httpwwwmicrosoftcombusinessenterprisevaluemspx
MEASURE THE RIGHT
THING
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
What you donrsquot want
Donrsquot lose perspective
BEST PRACTICES CONFERENCE SHAREPOINT
The OutcomeJoe is measuring effort effectively to
better prioritize or to improve return on investment
BEST PRACTICES CONFERENCE SHAREPOINT
What to watch out forhellipFear of bad estimation leading to not
estimating at all Vaguely right is better than precisely wrong
BEST PRACTICES CONFERENCE SHAREPOINT
Implementing Successful Governance
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
What is Governance
GOVERNANCE IS REQUIRED
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Without effective governanceorganization performance and
capability are significantly reduced
What does that mean
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Without Governance
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
So how do we do it
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Teamwork is KeyThere are typically 5 teams for SharePoint Governance
Business Strategy TeamInitiativesTechnical Strategy TeamTactical Teams
Tactical Operations Team
Tactical Development Team
Tactical Support Team
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Alternative TeamsIf the organization or implementation is small enough you might only need to start with two and break them apart as you maturegrow
Tactical Team Operations
Development
Support
Strategy Team Business
Technical
Identify patternsPlan for patternsExecute patterns
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
I think I see a Pattern
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Executing Governance
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
No Single ldquoApproachrdquo
Projects
Tasks
Communities
Practices
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
AggregateReference Document or Site (Contains all SharePoint Info ndash Single Point of Reference)
ObjectivesPriorities (TechBusiness)
Governance Deliverables
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Utilized by Business Users to develop and implement business solutions that use technology without ITrsquos direct involvement
Our primary unified application delivery platform
Our primary workflowbusiness process automation platform
Our intranet and communication center for internal corporate communications
hellip
SharePoint will behellip
Our (external) web content management platform
Our primary document management platform
Our contact management platform
hellip
SharePoint will not behellip
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
ObjectivesPriorities Disaster Recovery Plan Storage and Quota Policies Monitoring Plans Maintenance Plans Service Level Agreements Security Policies Deployment Process Policies and Schedule
Operations Deliverables
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
ObjectivesPriorities Branding Guide SharePoint Designer Policy Workflow Policy Development Standards (Including OOTB vs Custom) Development Environment Policy Testing Requirements Deployment Process Policies and Schedule
Development Deliverables
SharePoint Standards Online
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
ObjectivesPriorities Site Classification and Platform Classification Site Provisioning ProcessQuestionnaire User Expectations Agreement Roles and Responsibilities Support Agreement(s) Training and Communication Plans MySite Policies (Pictures)hellip
Support Deliverables
BEST PRACTICES CONFERENCE SHAREPOINT
User Lifecycle Policy Taxonomy Management Social Policies Content Standards Legal and Compliance Policy Search Management
Support Deliverables
SharePoint Standards Online
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
IS
Use them
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Governance Checklist
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
TechNet Community and More
BEST PRACTICES CONFERENCE SHAREPOINT
are
Use them
FRAMEWORKS
BEST PRACTICES CONFERENCE SHAREPOINT
ITIL Framework
BEST PRACTICES CONFERENCE SHAREPOINT
COBIT Framework
BEST PRACTICES CONFERENCE SHAREPOINT
Microsoft Operations Framework (MOF)
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
With Governance
BEST PRACTICES CONFERENCE SHAREPOINT
The OutcomeEveryone Achieves a Shared Understanding
of SharePoint Related Processes
BEST PRACTICES CONFERENCE SHAREPOINT
What to watch out forhellipNot just documents policies and
procedures It is an active and ongoing process
BEST PRACTICES CONFERENCE SHAREPOINT
Approaching and Supporting SharePoint
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
What is the best approach for SharePoint Implementations
ITERATIVE APPROACH
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Why Iterative SharePoint is a very large platform It takes time to understand SharePoint SharePoint is great for rapid prototyping
and for proof of concept work It ensures there is enough time to
review adjust and communicate
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Communication Planning
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Will act as a binding agreement (forces you to carry through)
Helps keep communication focused Helps prevent unwanted surprises
The Communication Plan
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Support Planning
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Donrsquot forget you arenrsquot superman
(Sorry Joe)
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Multiple Tiers for Escalation
Tactical Support Team
Help Desk
Site Administrators
End Users
Learning LibrariesOnlineHelp
(You canrsquot know everything)
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Measure SupportLearn and use data to be proactive
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Diversify Support resourcesmediums
Books and Manuals Online
MSDN
TechNet
Blogs
Cheat Sheets One on One Classroom Training
Forums
Help
Etc
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Useful digestible training sessions (less than an hour)
Workshops gt Presentations
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Avoid too much too fastKeep it simple
Itrsquos like learning to drive
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
IS
Use them
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Productivity Hub
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Support Tiphellip
RESPONDYou never want to give the IT busy
signal or support busy signal
BEST PRACTICES CONFERENCE SHAREPOINT
The OutcomeSharePoint is supported effectively
BEST PRACTICES CONFERENCE SHAREPOINT
What to watch out forhellipThe training and support can be
costly in time and resources
BEST PRACTICES CONFERENCE SHAREPOINT
Improved User Adoption
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
How do we get successful User Adoption
USERS MUST UNDERSTAND
THE VALUE
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Successful User Adoption Requireshellip
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Do a video like this onehellip
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Examples I have a difficult requirement Itrsquos an 8 in difficulty (out of 10)
I have an easy requirement Itrsquos a 2 in difficulty (out of 10)
The expected value of the difficult requirement is 4 (out of 10)
The expected value of the easy requirement is 6 (out of 10)
Estimated ValueEstimated Difficulty
1 For Prioritization
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
ROI (traditionally) Measures Financial Impact
2 To Improve Return
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
ROI analysis often misses non-financial impactrsquo or lsquoincreased potentialrsquo
WebsiteIntranet Visitors
Increased Connections
User Complaints Improved Morale Improved Skills
Improved Know-How
Innovation
Better Reputation
Employment ApplicationsClick-throughs
Comments
Positive Word of Mouth
Negative Word of Mouth
Improved RelationshipsSTILL IMPORTANT
2 To Improve Return
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Example of Non-Financial Measurement
2 To Improve Return
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
IS
Use them
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
SharePoint Deployment Planning Services (SDPS)
httpswwwpartnersdpscomPagesToolsSupportaspx
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Rapid Economic Justification Guide
httpwwwmicrosoftcombusinessenterprisevaluemspx
MEASURE THE RIGHT
THING
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
What you donrsquot want
Donrsquot lose perspective
BEST PRACTICES CONFERENCE SHAREPOINT
The OutcomeJoe is measuring effort effectively to
better prioritize or to improve return on investment
BEST PRACTICES CONFERENCE SHAREPOINT
What to watch out forhellipFear of bad estimation leading to not
estimating at all Vaguely right is better than precisely wrong
BEST PRACTICES CONFERENCE SHAREPOINT
Implementing Successful Governance
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
What is Governance
GOVERNANCE IS REQUIRED
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Without effective governanceorganization performance and
capability are significantly reduced
What does that mean
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Without Governance
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
So how do we do it
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Teamwork is KeyThere are typically 5 teams for SharePoint Governance
Business Strategy TeamInitiativesTechnical Strategy TeamTactical Teams
Tactical Operations Team
Tactical Development Team
Tactical Support Team
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Alternative TeamsIf the organization or implementation is small enough you might only need to start with two and break them apart as you maturegrow
Tactical Team Operations
Development
Support
Strategy Team Business
Technical
Identify patternsPlan for patternsExecute patterns
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
I think I see a Pattern
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Executing Governance
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
No Single ldquoApproachrdquo
Projects
Tasks
Communities
Practices
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
AggregateReference Document or Site (Contains all SharePoint Info ndash Single Point of Reference)
ObjectivesPriorities (TechBusiness)
Governance Deliverables
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Utilized by Business Users to develop and implement business solutions that use technology without ITrsquos direct involvement
Our primary unified application delivery platform
Our primary workflowbusiness process automation platform
Our intranet and communication center for internal corporate communications
hellip
SharePoint will behellip
Our (external) web content management platform
Our primary document management platform
Our contact management platform
hellip
SharePoint will not behellip
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
ObjectivesPriorities Disaster Recovery Plan Storage and Quota Policies Monitoring Plans Maintenance Plans Service Level Agreements Security Policies Deployment Process Policies and Schedule
Operations Deliverables
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
ObjectivesPriorities Branding Guide SharePoint Designer Policy Workflow Policy Development Standards (Including OOTB vs Custom) Development Environment Policy Testing Requirements Deployment Process Policies and Schedule
Development Deliverables
SharePoint Standards Online
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
ObjectivesPriorities Site Classification and Platform Classification Site Provisioning ProcessQuestionnaire User Expectations Agreement Roles and Responsibilities Support Agreement(s) Training and Communication Plans MySite Policies (Pictures)hellip
Support Deliverables
BEST PRACTICES CONFERENCE SHAREPOINT
User Lifecycle Policy Taxonomy Management Social Policies Content Standards Legal and Compliance Policy Search Management
Support Deliverables
SharePoint Standards Online
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
IS
Use them
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Governance Checklist
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
TechNet Community and More
BEST PRACTICES CONFERENCE SHAREPOINT
are
Use them
FRAMEWORKS
BEST PRACTICES CONFERENCE SHAREPOINT
ITIL Framework
BEST PRACTICES CONFERENCE SHAREPOINT
COBIT Framework
BEST PRACTICES CONFERENCE SHAREPOINT
Microsoft Operations Framework (MOF)
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
With Governance
BEST PRACTICES CONFERENCE SHAREPOINT
The OutcomeEveryone Achieves a Shared Understanding
of SharePoint Related Processes
BEST PRACTICES CONFERENCE SHAREPOINT
What to watch out forhellipNot just documents policies and
procedures It is an active and ongoing process
BEST PRACTICES CONFERENCE SHAREPOINT
Approaching and Supporting SharePoint
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
What is the best approach for SharePoint Implementations
ITERATIVE APPROACH
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Why Iterative SharePoint is a very large platform It takes time to understand SharePoint SharePoint is great for rapid prototyping
and for proof of concept work It ensures there is enough time to
review adjust and communicate
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Communication Planning
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Will act as a binding agreement (forces you to carry through)
Helps keep communication focused Helps prevent unwanted surprises
The Communication Plan
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Support Planning
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Donrsquot forget you arenrsquot superman
(Sorry Joe)
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Multiple Tiers for Escalation
Tactical Support Team
Help Desk
Site Administrators
End Users
Learning LibrariesOnlineHelp
(You canrsquot know everything)
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Measure SupportLearn and use data to be proactive
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Diversify Support resourcesmediums
Books and Manuals Online
MSDN
TechNet
Blogs
Cheat Sheets One on One Classroom Training
Forums
Help
Etc
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Useful digestible training sessions (less than an hour)
Workshops gt Presentations
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Avoid too much too fastKeep it simple
Itrsquos like learning to drive
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
IS
Use them
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Productivity Hub
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Support Tiphellip
RESPONDYou never want to give the IT busy
signal or support busy signal
BEST PRACTICES CONFERENCE SHAREPOINT
The OutcomeSharePoint is supported effectively
BEST PRACTICES CONFERENCE SHAREPOINT
What to watch out forhellipThe training and support can be
costly in time and resources
BEST PRACTICES CONFERENCE SHAREPOINT
Improved User Adoption
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
How do we get successful User Adoption
USERS MUST UNDERSTAND
THE VALUE
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Successful User Adoption Requireshellip
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Do a video like this onehellip
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
ROI (traditionally) Measures Financial Impact
2 To Improve Return
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
ROI analysis often misses non-financial impactrsquo or lsquoincreased potentialrsquo
WebsiteIntranet Visitors
Increased Connections
User Complaints Improved Morale Improved Skills
Improved Know-How
Innovation
Better Reputation
Employment ApplicationsClick-throughs
Comments
Positive Word of Mouth
Negative Word of Mouth
Improved RelationshipsSTILL IMPORTANT
2 To Improve Return
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Example of Non-Financial Measurement
2 To Improve Return
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
IS
Use them
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
SharePoint Deployment Planning Services (SDPS)
httpswwwpartnersdpscomPagesToolsSupportaspx
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Rapid Economic Justification Guide
httpwwwmicrosoftcombusinessenterprisevaluemspx
MEASURE THE RIGHT
THING
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
What you donrsquot want
Donrsquot lose perspective
BEST PRACTICES CONFERENCE SHAREPOINT
The OutcomeJoe is measuring effort effectively to
better prioritize or to improve return on investment
BEST PRACTICES CONFERENCE SHAREPOINT
What to watch out forhellipFear of bad estimation leading to not
estimating at all Vaguely right is better than precisely wrong
BEST PRACTICES CONFERENCE SHAREPOINT
Implementing Successful Governance
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
What is Governance
GOVERNANCE IS REQUIRED
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Without effective governanceorganization performance and
capability are significantly reduced
What does that mean
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Without Governance
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
So how do we do it
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Teamwork is KeyThere are typically 5 teams for SharePoint Governance
Business Strategy TeamInitiativesTechnical Strategy TeamTactical Teams
Tactical Operations Team
Tactical Development Team
Tactical Support Team
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Alternative TeamsIf the organization or implementation is small enough you might only need to start with two and break them apart as you maturegrow
Tactical Team Operations
Development
Support
Strategy Team Business
Technical
Identify patternsPlan for patternsExecute patterns
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
I think I see a Pattern
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Executing Governance
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
No Single ldquoApproachrdquo
Projects
Tasks
Communities
Practices
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
AggregateReference Document or Site (Contains all SharePoint Info ndash Single Point of Reference)
ObjectivesPriorities (TechBusiness)
Governance Deliverables
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Utilized by Business Users to develop and implement business solutions that use technology without ITrsquos direct involvement
Our primary unified application delivery platform
Our primary workflowbusiness process automation platform
Our intranet and communication center for internal corporate communications
hellip
SharePoint will behellip
Our (external) web content management platform
Our primary document management platform
Our contact management platform
hellip
SharePoint will not behellip
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
ObjectivesPriorities Disaster Recovery Plan Storage and Quota Policies Monitoring Plans Maintenance Plans Service Level Agreements Security Policies Deployment Process Policies and Schedule
Operations Deliverables
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
ObjectivesPriorities Branding Guide SharePoint Designer Policy Workflow Policy Development Standards (Including OOTB vs Custom) Development Environment Policy Testing Requirements Deployment Process Policies and Schedule
Development Deliverables
SharePoint Standards Online
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
ObjectivesPriorities Site Classification and Platform Classification Site Provisioning ProcessQuestionnaire User Expectations Agreement Roles and Responsibilities Support Agreement(s) Training and Communication Plans MySite Policies (Pictures)hellip
Support Deliverables
BEST PRACTICES CONFERENCE SHAREPOINT
User Lifecycle Policy Taxonomy Management Social Policies Content Standards Legal and Compliance Policy Search Management
Support Deliverables
SharePoint Standards Online
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
IS
Use them
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Governance Checklist
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
TechNet Community and More
BEST PRACTICES CONFERENCE SHAREPOINT
are
Use them
FRAMEWORKS
BEST PRACTICES CONFERENCE SHAREPOINT
ITIL Framework
BEST PRACTICES CONFERENCE SHAREPOINT
COBIT Framework
BEST PRACTICES CONFERENCE SHAREPOINT
Microsoft Operations Framework (MOF)
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
With Governance
BEST PRACTICES CONFERENCE SHAREPOINT
The OutcomeEveryone Achieves a Shared Understanding
of SharePoint Related Processes
BEST PRACTICES CONFERENCE SHAREPOINT
What to watch out forhellipNot just documents policies and
procedures It is an active and ongoing process
BEST PRACTICES CONFERENCE SHAREPOINT
Approaching and Supporting SharePoint
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
What is the best approach for SharePoint Implementations
ITERATIVE APPROACH
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Why Iterative SharePoint is a very large platform It takes time to understand SharePoint SharePoint is great for rapid prototyping
and for proof of concept work It ensures there is enough time to
review adjust and communicate
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Communication Planning
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Will act as a binding agreement (forces you to carry through)
Helps keep communication focused Helps prevent unwanted surprises
The Communication Plan
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Support Planning
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Donrsquot forget you arenrsquot superman
(Sorry Joe)
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Multiple Tiers for Escalation
Tactical Support Team
Help Desk
Site Administrators
End Users
Learning LibrariesOnlineHelp
(You canrsquot know everything)
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Measure SupportLearn and use data to be proactive
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Diversify Support resourcesmediums
Books and Manuals Online
MSDN
TechNet
Blogs
Cheat Sheets One on One Classroom Training
Forums
Help
Etc
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Useful digestible training sessions (less than an hour)
Workshops gt Presentations
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Avoid too much too fastKeep it simple
Itrsquos like learning to drive
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
IS
Use them
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Productivity Hub
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Support Tiphellip
RESPONDYou never want to give the IT busy
signal or support busy signal
BEST PRACTICES CONFERENCE SHAREPOINT
The OutcomeSharePoint is supported effectively
BEST PRACTICES CONFERENCE SHAREPOINT
What to watch out forhellipThe training and support can be
costly in time and resources
BEST PRACTICES CONFERENCE SHAREPOINT
Improved User Adoption
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
How do we get successful User Adoption
USERS MUST UNDERSTAND
THE VALUE
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Successful User Adoption Requireshellip
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Do a video like this onehellip
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
ROI analysis often misses non-financial impactrsquo or lsquoincreased potentialrsquo
WebsiteIntranet Visitors
Increased Connections
User Complaints Improved Morale Improved Skills
Improved Know-How
Innovation
Better Reputation
Employment ApplicationsClick-throughs
Comments
Positive Word of Mouth
Negative Word of Mouth
Improved RelationshipsSTILL IMPORTANT
2 To Improve Return
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Example of Non-Financial Measurement
2 To Improve Return
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
IS
Use them
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
SharePoint Deployment Planning Services (SDPS)
httpswwwpartnersdpscomPagesToolsSupportaspx
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Rapid Economic Justification Guide
httpwwwmicrosoftcombusinessenterprisevaluemspx
MEASURE THE RIGHT
THING
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
What you donrsquot want
Donrsquot lose perspective
BEST PRACTICES CONFERENCE SHAREPOINT
The OutcomeJoe is measuring effort effectively to
better prioritize or to improve return on investment
BEST PRACTICES CONFERENCE SHAREPOINT
What to watch out forhellipFear of bad estimation leading to not
estimating at all Vaguely right is better than precisely wrong
BEST PRACTICES CONFERENCE SHAREPOINT
Implementing Successful Governance
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
What is Governance
GOVERNANCE IS REQUIRED
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Without effective governanceorganization performance and
capability are significantly reduced
What does that mean
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Without Governance
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
So how do we do it
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Teamwork is KeyThere are typically 5 teams for SharePoint Governance
Business Strategy TeamInitiativesTechnical Strategy TeamTactical Teams
Tactical Operations Team
Tactical Development Team
Tactical Support Team
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Alternative TeamsIf the organization or implementation is small enough you might only need to start with two and break them apart as you maturegrow
Tactical Team Operations
Development
Support
Strategy Team Business
Technical
Identify patternsPlan for patternsExecute patterns
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
I think I see a Pattern
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Executing Governance
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
No Single ldquoApproachrdquo
Projects
Tasks
Communities
Practices
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
AggregateReference Document or Site (Contains all SharePoint Info ndash Single Point of Reference)
ObjectivesPriorities (TechBusiness)
Governance Deliverables
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Utilized by Business Users to develop and implement business solutions that use technology without ITrsquos direct involvement
Our primary unified application delivery platform
Our primary workflowbusiness process automation platform
Our intranet and communication center for internal corporate communications
hellip
SharePoint will behellip
Our (external) web content management platform
Our primary document management platform
Our contact management platform
hellip
SharePoint will not behellip
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
ObjectivesPriorities Disaster Recovery Plan Storage and Quota Policies Monitoring Plans Maintenance Plans Service Level Agreements Security Policies Deployment Process Policies and Schedule
Operations Deliverables
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
ObjectivesPriorities Branding Guide SharePoint Designer Policy Workflow Policy Development Standards (Including OOTB vs Custom) Development Environment Policy Testing Requirements Deployment Process Policies and Schedule
Development Deliverables
SharePoint Standards Online
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
ObjectivesPriorities Site Classification and Platform Classification Site Provisioning ProcessQuestionnaire User Expectations Agreement Roles and Responsibilities Support Agreement(s) Training and Communication Plans MySite Policies (Pictures)hellip
Support Deliverables
BEST PRACTICES CONFERENCE SHAREPOINT
User Lifecycle Policy Taxonomy Management Social Policies Content Standards Legal and Compliance Policy Search Management
Support Deliverables
SharePoint Standards Online
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
IS
Use them
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Governance Checklist
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
TechNet Community and More
BEST PRACTICES CONFERENCE SHAREPOINT
are
Use them
FRAMEWORKS
BEST PRACTICES CONFERENCE SHAREPOINT
ITIL Framework
BEST PRACTICES CONFERENCE SHAREPOINT
COBIT Framework
BEST PRACTICES CONFERENCE SHAREPOINT
Microsoft Operations Framework (MOF)
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
With Governance
BEST PRACTICES CONFERENCE SHAREPOINT
The OutcomeEveryone Achieves a Shared Understanding
of SharePoint Related Processes
BEST PRACTICES CONFERENCE SHAREPOINT
What to watch out forhellipNot just documents policies and
procedures It is an active and ongoing process
BEST PRACTICES CONFERENCE SHAREPOINT
Approaching and Supporting SharePoint
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
What is the best approach for SharePoint Implementations
ITERATIVE APPROACH
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Why Iterative SharePoint is a very large platform It takes time to understand SharePoint SharePoint is great for rapid prototyping
and for proof of concept work It ensures there is enough time to
review adjust and communicate
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Communication Planning
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Will act as a binding agreement (forces you to carry through)
Helps keep communication focused Helps prevent unwanted surprises
The Communication Plan
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Support Planning
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Donrsquot forget you arenrsquot superman
(Sorry Joe)
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Multiple Tiers for Escalation
Tactical Support Team
Help Desk
Site Administrators
End Users
Learning LibrariesOnlineHelp
(You canrsquot know everything)
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Measure SupportLearn and use data to be proactive
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Diversify Support resourcesmediums
Books and Manuals Online
MSDN
TechNet
Blogs
Cheat Sheets One on One Classroom Training
Forums
Help
Etc
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Useful digestible training sessions (less than an hour)
Workshops gt Presentations
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Avoid too much too fastKeep it simple
Itrsquos like learning to drive
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
IS
Use them
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Productivity Hub
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Support Tiphellip
RESPONDYou never want to give the IT busy
signal or support busy signal
BEST PRACTICES CONFERENCE SHAREPOINT
The OutcomeSharePoint is supported effectively
BEST PRACTICES CONFERENCE SHAREPOINT
What to watch out forhellipThe training and support can be
costly in time and resources
BEST PRACTICES CONFERENCE SHAREPOINT
Improved User Adoption
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
How do we get successful User Adoption
USERS MUST UNDERSTAND
THE VALUE
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Successful User Adoption Requireshellip
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Do a video like this onehellip
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Example of Non-Financial Measurement
2 To Improve Return
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
IS
Use them
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
SharePoint Deployment Planning Services (SDPS)
httpswwwpartnersdpscomPagesToolsSupportaspx
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Rapid Economic Justification Guide
httpwwwmicrosoftcombusinessenterprisevaluemspx
MEASURE THE RIGHT
THING
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
What you donrsquot want
Donrsquot lose perspective
BEST PRACTICES CONFERENCE SHAREPOINT
The OutcomeJoe is measuring effort effectively to
better prioritize or to improve return on investment
BEST PRACTICES CONFERENCE SHAREPOINT
What to watch out forhellipFear of bad estimation leading to not
estimating at all Vaguely right is better than precisely wrong
BEST PRACTICES CONFERENCE SHAREPOINT
Implementing Successful Governance
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
What is Governance
GOVERNANCE IS REQUIRED
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Without effective governanceorganization performance and
capability are significantly reduced
What does that mean
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Without Governance
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
So how do we do it
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Teamwork is KeyThere are typically 5 teams for SharePoint Governance
Business Strategy TeamInitiativesTechnical Strategy TeamTactical Teams
Tactical Operations Team
Tactical Development Team
Tactical Support Team
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Alternative TeamsIf the organization or implementation is small enough you might only need to start with two and break them apart as you maturegrow
Tactical Team Operations
Development
Support
Strategy Team Business
Technical
Identify patternsPlan for patternsExecute patterns
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
I think I see a Pattern
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Executing Governance
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
No Single ldquoApproachrdquo
Projects
Tasks
Communities
Practices
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
AggregateReference Document or Site (Contains all SharePoint Info ndash Single Point of Reference)
ObjectivesPriorities (TechBusiness)
Governance Deliverables
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Utilized by Business Users to develop and implement business solutions that use technology without ITrsquos direct involvement
Our primary unified application delivery platform
Our primary workflowbusiness process automation platform
Our intranet and communication center for internal corporate communications
hellip
SharePoint will behellip
Our (external) web content management platform
Our primary document management platform
Our contact management platform
hellip
SharePoint will not behellip
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
ObjectivesPriorities Disaster Recovery Plan Storage and Quota Policies Monitoring Plans Maintenance Plans Service Level Agreements Security Policies Deployment Process Policies and Schedule
Operations Deliverables
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
ObjectivesPriorities Branding Guide SharePoint Designer Policy Workflow Policy Development Standards (Including OOTB vs Custom) Development Environment Policy Testing Requirements Deployment Process Policies and Schedule
Development Deliverables
SharePoint Standards Online
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
ObjectivesPriorities Site Classification and Platform Classification Site Provisioning ProcessQuestionnaire User Expectations Agreement Roles and Responsibilities Support Agreement(s) Training and Communication Plans MySite Policies (Pictures)hellip
Support Deliverables
BEST PRACTICES CONFERENCE SHAREPOINT
User Lifecycle Policy Taxonomy Management Social Policies Content Standards Legal and Compliance Policy Search Management
Support Deliverables
SharePoint Standards Online
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
IS
Use them
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Governance Checklist
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
TechNet Community and More
BEST PRACTICES CONFERENCE SHAREPOINT
are
Use them
FRAMEWORKS
BEST PRACTICES CONFERENCE SHAREPOINT
ITIL Framework
BEST PRACTICES CONFERENCE SHAREPOINT
COBIT Framework
BEST PRACTICES CONFERENCE SHAREPOINT
Microsoft Operations Framework (MOF)
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
With Governance
BEST PRACTICES CONFERENCE SHAREPOINT
The OutcomeEveryone Achieves a Shared Understanding
of SharePoint Related Processes
BEST PRACTICES CONFERENCE SHAREPOINT
What to watch out forhellipNot just documents policies and
procedures It is an active and ongoing process
BEST PRACTICES CONFERENCE SHAREPOINT
Approaching and Supporting SharePoint
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
What is the best approach for SharePoint Implementations
ITERATIVE APPROACH
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Why Iterative SharePoint is a very large platform It takes time to understand SharePoint SharePoint is great for rapid prototyping
and for proof of concept work It ensures there is enough time to
review adjust and communicate
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Communication Planning
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Will act as a binding agreement (forces you to carry through)
Helps keep communication focused Helps prevent unwanted surprises
The Communication Plan
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Support Planning
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Donrsquot forget you arenrsquot superman
(Sorry Joe)
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Multiple Tiers for Escalation
Tactical Support Team
Help Desk
Site Administrators
End Users
Learning LibrariesOnlineHelp
(You canrsquot know everything)
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Measure SupportLearn and use data to be proactive
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Diversify Support resourcesmediums
Books and Manuals Online
MSDN
TechNet
Blogs
Cheat Sheets One on One Classroom Training
Forums
Help
Etc
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Useful digestible training sessions (less than an hour)
Workshops gt Presentations
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Avoid too much too fastKeep it simple
Itrsquos like learning to drive
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
IS
Use them
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Productivity Hub
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Support Tiphellip
RESPONDYou never want to give the IT busy
signal or support busy signal
BEST PRACTICES CONFERENCE SHAREPOINT
The OutcomeSharePoint is supported effectively
BEST PRACTICES CONFERENCE SHAREPOINT
What to watch out forhellipThe training and support can be
costly in time and resources
BEST PRACTICES CONFERENCE SHAREPOINT
Improved User Adoption
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
How do we get successful User Adoption
USERS MUST UNDERSTAND
THE VALUE
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Successful User Adoption Requireshellip
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Do a video like this onehellip
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
IS
Use them
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
SharePoint Deployment Planning Services (SDPS)
httpswwwpartnersdpscomPagesToolsSupportaspx
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Rapid Economic Justification Guide
httpwwwmicrosoftcombusinessenterprisevaluemspx
MEASURE THE RIGHT
THING
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
What you donrsquot want
Donrsquot lose perspective
BEST PRACTICES CONFERENCE SHAREPOINT
The OutcomeJoe is measuring effort effectively to
better prioritize or to improve return on investment
BEST PRACTICES CONFERENCE SHAREPOINT
What to watch out forhellipFear of bad estimation leading to not
estimating at all Vaguely right is better than precisely wrong
BEST PRACTICES CONFERENCE SHAREPOINT
Implementing Successful Governance
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
What is Governance
GOVERNANCE IS REQUIRED
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Without effective governanceorganization performance and
capability are significantly reduced
What does that mean
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Without Governance
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
So how do we do it
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Teamwork is KeyThere are typically 5 teams for SharePoint Governance
Business Strategy TeamInitiativesTechnical Strategy TeamTactical Teams
Tactical Operations Team
Tactical Development Team
Tactical Support Team
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Alternative TeamsIf the organization or implementation is small enough you might only need to start with two and break them apart as you maturegrow
Tactical Team Operations
Development
Support
Strategy Team Business
Technical
Identify patternsPlan for patternsExecute patterns
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
I think I see a Pattern
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Executing Governance
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
No Single ldquoApproachrdquo
Projects
Tasks
Communities
Practices
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
AggregateReference Document or Site (Contains all SharePoint Info ndash Single Point of Reference)
ObjectivesPriorities (TechBusiness)
Governance Deliverables
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Utilized by Business Users to develop and implement business solutions that use technology without ITrsquos direct involvement
Our primary unified application delivery platform
Our primary workflowbusiness process automation platform
Our intranet and communication center for internal corporate communications
hellip
SharePoint will behellip
Our (external) web content management platform
Our primary document management platform
Our contact management platform
hellip
SharePoint will not behellip
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
ObjectivesPriorities Disaster Recovery Plan Storage and Quota Policies Monitoring Plans Maintenance Plans Service Level Agreements Security Policies Deployment Process Policies and Schedule
Operations Deliverables
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
ObjectivesPriorities Branding Guide SharePoint Designer Policy Workflow Policy Development Standards (Including OOTB vs Custom) Development Environment Policy Testing Requirements Deployment Process Policies and Schedule
Development Deliverables
SharePoint Standards Online
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
ObjectivesPriorities Site Classification and Platform Classification Site Provisioning ProcessQuestionnaire User Expectations Agreement Roles and Responsibilities Support Agreement(s) Training and Communication Plans MySite Policies (Pictures)hellip
Support Deliverables
BEST PRACTICES CONFERENCE SHAREPOINT
User Lifecycle Policy Taxonomy Management Social Policies Content Standards Legal and Compliance Policy Search Management
Support Deliverables
SharePoint Standards Online
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
IS
Use them
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Governance Checklist
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
TechNet Community and More
BEST PRACTICES CONFERENCE SHAREPOINT
are
Use them
FRAMEWORKS
BEST PRACTICES CONFERENCE SHAREPOINT
ITIL Framework
BEST PRACTICES CONFERENCE SHAREPOINT
COBIT Framework
BEST PRACTICES CONFERENCE SHAREPOINT
Microsoft Operations Framework (MOF)
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
With Governance
BEST PRACTICES CONFERENCE SHAREPOINT
The OutcomeEveryone Achieves a Shared Understanding
of SharePoint Related Processes
BEST PRACTICES CONFERENCE SHAREPOINT
What to watch out forhellipNot just documents policies and
procedures It is an active and ongoing process
BEST PRACTICES CONFERENCE SHAREPOINT
Approaching and Supporting SharePoint
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
What is the best approach for SharePoint Implementations
ITERATIVE APPROACH
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Why Iterative SharePoint is a very large platform It takes time to understand SharePoint SharePoint is great for rapid prototyping
and for proof of concept work It ensures there is enough time to
review adjust and communicate
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Communication Planning
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Will act as a binding agreement (forces you to carry through)
Helps keep communication focused Helps prevent unwanted surprises
The Communication Plan
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Support Planning
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Donrsquot forget you arenrsquot superman
(Sorry Joe)
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Multiple Tiers for Escalation
Tactical Support Team
Help Desk
Site Administrators
End Users
Learning LibrariesOnlineHelp
(You canrsquot know everything)
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Measure SupportLearn and use data to be proactive
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Diversify Support resourcesmediums
Books and Manuals Online
MSDN
TechNet
Blogs
Cheat Sheets One on One Classroom Training
Forums
Help
Etc
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Useful digestible training sessions (less than an hour)
Workshops gt Presentations
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Avoid too much too fastKeep it simple
Itrsquos like learning to drive
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
IS
Use them
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Productivity Hub
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Support Tiphellip
RESPONDYou never want to give the IT busy
signal or support busy signal
BEST PRACTICES CONFERENCE SHAREPOINT
The OutcomeSharePoint is supported effectively
BEST PRACTICES CONFERENCE SHAREPOINT
What to watch out forhellipThe training and support can be
costly in time and resources
BEST PRACTICES CONFERENCE SHAREPOINT
Improved User Adoption
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
How do we get successful User Adoption
USERS MUST UNDERSTAND
THE VALUE
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Successful User Adoption Requireshellip
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Do a video like this onehellip
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
SharePoint Deployment Planning Services (SDPS)
httpswwwpartnersdpscomPagesToolsSupportaspx
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Rapid Economic Justification Guide
httpwwwmicrosoftcombusinessenterprisevaluemspx
MEASURE THE RIGHT
THING
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
What you donrsquot want
Donrsquot lose perspective
BEST PRACTICES CONFERENCE SHAREPOINT
The OutcomeJoe is measuring effort effectively to
better prioritize or to improve return on investment
BEST PRACTICES CONFERENCE SHAREPOINT
What to watch out forhellipFear of bad estimation leading to not
estimating at all Vaguely right is better than precisely wrong
BEST PRACTICES CONFERENCE SHAREPOINT
Implementing Successful Governance
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
What is Governance
GOVERNANCE IS REQUIRED
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Without effective governanceorganization performance and
capability are significantly reduced
What does that mean
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Without Governance
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
So how do we do it
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Teamwork is KeyThere are typically 5 teams for SharePoint Governance
Business Strategy TeamInitiativesTechnical Strategy TeamTactical Teams
Tactical Operations Team
Tactical Development Team
Tactical Support Team
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Alternative TeamsIf the organization or implementation is small enough you might only need to start with two and break them apart as you maturegrow
Tactical Team Operations
Development
Support
Strategy Team Business
Technical
Identify patternsPlan for patternsExecute patterns
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
I think I see a Pattern
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Executing Governance
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
No Single ldquoApproachrdquo
Projects
Tasks
Communities
Practices
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
AggregateReference Document or Site (Contains all SharePoint Info ndash Single Point of Reference)
ObjectivesPriorities (TechBusiness)
Governance Deliverables
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Utilized by Business Users to develop and implement business solutions that use technology without ITrsquos direct involvement
Our primary unified application delivery platform
Our primary workflowbusiness process automation platform
Our intranet and communication center for internal corporate communications
hellip
SharePoint will behellip
Our (external) web content management platform
Our primary document management platform
Our contact management platform
hellip
SharePoint will not behellip
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
ObjectivesPriorities Disaster Recovery Plan Storage and Quota Policies Monitoring Plans Maintenance Plans Service Level Agreements Security Policies Deployment Process Policies and Schedule
Operations Deliverables
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
ObjectivesPriorities Branding Guide SharePoint Designer Policy Workflow Policy Development Standards (Including OOTB vs Custom) Development Environment Policy Testing Requirements Deployment Process Policies and Schedule
Development Deliverables
SharePoint Standards Online
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
ObjectivesPriorities Site Classification and Platform Classification Site Provisioning ProcessQuestionnaire User Expectations Agreement Roles and Responsibilities Support Agreement(s) Training and Communication Plans MySite Policies (Pictures)hellip
Support Deliverables
BEST PRACTICES CONFERENCE SHAREPOINT
User Lifecycle Policy Taxonomy Management Social Policies Content Standards Legal and Compliance Policy Search Management
Support Deliverables
SharePoint Standards Online
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
IS
Use them
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Governance Checklist
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
TechNet Community and More
BEST PRACTICES CONFERENCE SHAREPOINT
are
Use them
FRAMEWORKS
BEST PRACTICES CONFERENCE SHAREPOINT
ITIL Framework
BEST PRACTICES CONFERENCE SHAREPOINT
COBIT Framework
BEST PRACTICES CONFERENCE SHAREPOINT
Microsoft Operations Framework (MOF)
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
With Governance
BEST PRACTICES CONFERENCE SHAREPOINT
The OutcomeEveryone Achieves a Shared Understanding
of SharePoint Related Processes
BEST PRACTICES CONFERENCE SHAREPOINT
What to watch out forhellipNot just documents policies and
procedures It is an active and ongoing process
BEST PRACTICES CONFERENCE SHAREPOINT
Approaching and Supporting SharePoint
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
What is the best approach for SharePoint Implementations
ITERATIVE APPROACH
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Why Iterative SharePoint is a very large platform It takes time to understand SharePoint SharePoint is great for rapid prototyping
and for proof of concept work It ensures there is enough time to
review adjust and communicate
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Communication Planning
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Will act as a binding agreement (forces you to carry through)
Helps keep communication focused Helps prevent unwanted surprises
The Communication Plan
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Support Planning
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Donrsquot forget you arenrsquot superman
(Sorry Joe)
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Multiple Tiers for Escalation
Tactical Support Team
Help Desk
Site Administrators
End Users
Learning LibrariesOnlineHelp
(You canrsquot know everything)
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Measure SupportLearn and use data to be proactive
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Diversify Support resourcesmediums
Books and Manuals Online
MSDN
TechNet
Blogs
Cheat Sheets One on One Classroom Training
Forums
Help
Etc
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Useful digestible training sessions (less than an hour)
Workshops gt Presentations
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Avoid too much too fastKeep it simple
Itrsquos like learning to drive
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
IS
Use them
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Productivity Hub
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Support Tiphellip
RESPONDYou never want to give the IT busy
signal or support busy signal
BEST PRACTICES CONFERENCE SHAREPOINT
The OutcomeSharePoint is supported effectively
BEST PRACTICES CONFERENCE SHAREPOINT
What to watch out forhellipThe training and support can be
costly in time and resources
BEST PRACTICES CONFERENCE SHAREPOINT
Improved User Adoption
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
How do we get successful User Adoption
USERS MUST UNDERSTAND
THE VALUE
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Successful User Adoption Requireshellip
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Do a video like this onehellip
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Rapid Economic Justification Guide
httpwwwmicrosoftcombusinessenterprisevaluemspx
MEASURE THE RIGHT
THING
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
What you donrsquot want
Donrsquot lose perspective
BEST PRACTICES CONFERENCE SHAREPOINT
The OutcomeJoe is measuring effort effectively to
better prioritize or to improve return on investment
BEST PRACTICES CONFERENCE SHAREPOINT
What to watch out forhellipFear of bad estimation leading to not
estimating at all Vaguely right is better than precisely wrong
BEST PRACTICES CONFERENCE SHAREPOINT
Implementing Successful Governance
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
What is Governance
GOVERNANCE IS REQUIRED
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Without effective governanceorganization performance and
capability are significantly reduced
What does that mean
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Without Governance
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
So how do we do it
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Teamwork is KeyThere are typically 5 teams for SharePoint Governance
Business Strategy TeamInitiativesTechnical Strategy TeamTactical Teams
Tactical Operations Team
Tactical Development Team
Tactical Support Team
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Alternative TeamsIf the organization or implementation is small enough you might only need to start with two and break them apart as you maturegrow
Tactical Team Operations
Development
Support
Strategy Team Business
Technical
Identify patternsPlan for patternsExecute patterns
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
I think I see a Pattern
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Executing Governance
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
No Single ldquoApproachrdquo
Projects
Tasks
Communities
Practices
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
AggregateReference Document or Site (Contains all SharePoint Info ndash Single Point of Reference)
ObjectivesPriorities (TechBusiness)
Governance Deliverables
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Utilized by Business Users to develop and implement business solutions that use technology without ITrsquos direct involvement
Our primary unified application delivery platform
Our primary workflowbusiness process automation platform
Our intranet and communication center for internal corporate communications
hellip
SharePoint will behellip
Our (external) web content management platform
Our primary document management platform
Our contact management platform
hellip
SharePoint will not behellip
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
ObjectivesPriorities Disaster Recovery Plan Storage and Quota Policies Monitoring Plans Maintenance Plans Service Level Agreements Security Policies Deployment Process Policies and Schedule
Operations Deliverables
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
ObjectivesPriorities Branding Guide SharePoint Designer Policy Workflow Policy Development Standards (Including OOTB vs Custom) Development Environment Policy Testing Requirements Deployment Process Policies and Schedule
Development Deliverables
SharePoint Standards Online
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
ObjectivesPriorities Site Classification and Platform Classification Site Provisioning ProcessQuestionnaire User Expectations Agreement Roles and Responsibilities Support Agreement(s) Training and Communication Plans MySite Policies (Pictures)hellip
Support Deliverables
BEST PRACTICES CONFERENCE SHAREPOINT
User Lifecycle Policy Taxonomy Management Social Policies Content Standards Legal and Compliance Policy Search Management
Support Deliverables
SharePoint Standards Online
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
IS
Use them
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Governance Checklist
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
TechNet Community and More
BEST PRACTICES CONFERENCE SHAREPOINT
are
Use them
FRAMEWORKS
BEST PRACTICES CONFERENCE SHAREPOINT
ITIL Framework
BEST PRACTICES CONFERENCE SHAREPOINT
COBIT Framework
BEST PRACTICES CONFERENCE SHAREPOINT
Microsoft Operations Framework (MOF)
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
With Governance
BEST PRACTICES CONFERENCE SHAREPOINT
The OutcomeEveryone Achieves a Shared Understanding
of SharePoint Related Processes
BEST PRACTICES CONFERENCE SHAREPOINT
What to watch out forhellipNot just documents policies and
procedures It is an active and ongoing process
BEST PRACTICES CONFERENCE SHAREPOINT
Approaching and Supporting SharePoint
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
What is the best approach for SharePoint Implementations
ITERATIVE APPROACH
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Why Iterative SharePoint is a very large platform It takes time to understand SharePoint SharePoint is great for rapid prototyping
and for proof of concept work It ensures there is enough time to
review adjust and communicate
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Communication Planning
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Will act as a binding agreement (forces you to carry through)
Helps keep communication focused Helps prevent unwanted surprises
The Communication Plan
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Support Planning
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Donrsquot forget you arenrsquot superman
(Sorry Joe)
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Multiple Tiers for Escalation
Tactical Support Team
Help Desk
Site Administrators
End Users
Learning LibrariesOnlineHelp
(You canrsquot know everything)
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Measure SupportLearn and use data to be proactive
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Diversify Support resourcesmediums
Books and Manuals Online
MSDN
TechNet
Blogs
Cheat Sheets One on One Classroom Training
Forums
Help
Etc
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Useful digestible training sessions (less than an hour)
Workshops gt Presentations
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Avoid too much too fastKeep it simple
Itrsquos like learning to drive
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
IS
Use them
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Productivity Hub
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Support Tiphellip
RESPONDYou never want to give the IT busy
signal or support busy signal
BEST PRACTICES CONFERENCE SHAREPOINT
The OutcomeSharePoint is supported effectively
BEST PRACTICES CONFERENCE SHAREPOINT
What to watch out forhellipThe training and support can be
costly in time and resources
BEST PRACTICES CONFERENCE SHAREPOINT
Improved User Adoption
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
How do we get successful User Adoption
USERS MUST UNDERSTAND
THE VALUE
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Successful User Adoption Requireshellip
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Do a video like this onehellip
MEASURE THE RIGHT
THING
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
What you donrsquot want
Donrsquot lose perspective
BEST PRACTICES CONFERENCE SHAREPOINT
The OutcomeJoe is measuring effort effectively to
better prioritize or to improve return on investment
BEST PRACTICES CONFERENCE SHAREPOINT
What to watch out forhellipFear of bad estimation leading to not
estimating at all Vaguely right is better than precisely wrong
BEST PRACTICES CONFERENCE SHAREPOINT
Implementing Successful Governance
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
What is Governance
GOVERNANCE IS REQUIRED
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Without effective governanceorganization performance and
capability are significantly reduced
What does that mean
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Without Governance
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
So how do we do it
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Teamwork is KeyThere are typically 5 teams for SharePoint Governance
Business Strategy TeamInitiativesTechnical Strategy TeamTactical Teams
Tactical Operations Team
Tactical Development Team
Tactical Support Team
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Alternative TeamsIf the organization or implementation is small enough you might only need to start with two and break them apart as you maturegrow
Tactical Team Operations
Development
Support
Strategy Team Business
Technical
Identify patternsPlan for patternsExecute patterns
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
I think I see a Pattern
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Executing Governance
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
No Single ldquoApproachrdquo
Projects
Tasks
Communities
Practices
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
AggregateReference Document or Site (Contains all SharePoint Info ndash Single Point of Reference)
ObjectivesPriorities (TechBusiness)
Governance Deliverables
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Utilized by Business Users to develop and implement business solutions that use technology without ITrsquos direct involvement
Our primary unified application delivery platform
Our primary workflowbusiness process automation platform
Our intranet and communication center for internal corporate communications
hellip
SharePoint will behellip
Our (external) web content management platform
Our primary document management platform
Our contact management platform
hellip
SharePoint will not behellip
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
ObjectivesPriorities Disaster Recovery Plan Storage and Quota Policies Monitoring Plans Maintenance Plans Service Level Agreements Security Policies Deployment Process Policies and Schedule
Operations Deliverables
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
ObjectivesPriorities Branding Guide SharePoint Designer Policy Workflow Policy Development Standards (Including OOTB vs Custom) Development Environment Policy Testing Requirements Deployment Process Policies and Schedule
Development Deliverables
SharePoint Standards Online
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
ObjectivesPriorities Site Classification and Platform Classification Site Provisioning ProcessQuestionnaire User Expectations Agreement Roles and Responsibilities Support Agreement(s) Training and Communication Plans MySite Policies (Pictures)hellip
Support Deliverables
BEST PRACTICES CONFERENCE SHAREPOINT
User Lifecycle Policy Taxonomy Management Social Policies Content Standards Legal and Compliance Policy Search Management
Support Deliverables
SharePoint Standards Online
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
IS
Use them
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Governance Checklist
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
TechNet Community and More
BEST PRACTICES CONFERENCE SHAREPOINT
are
Use them
FRAMEWORKS
BEST PRACTICES CONFERENCE SHAREPOINT
ITIL Framework
BEST PRACTICES CONFERENCE SHAREPOINT
COBIT Framework
BEST PRACTICES CONFERENCE SHAREPOINT
Microsoft Operations Framework (MOF)
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
With Governance
BEST PRACTICES CONFERENCE SHAREPOINT
The OutcomeEveryone Achieves a Shared Understanding
of SharePoint Related Processes
BEST PRACTICES CONFERENCE SHAREPOINT
What to watch out forhellipNot just documents policies and
procedures It is an active and ongoing process
BEST PRACTICES CONFERENCE SHAREPOINT
Approaching and Supporting SharePoint
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
What is the best approach for SharePoint Implementations
ITERATIVE APPROACH
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Why Iterative SharePoint is a very large platform It takes time to understand SharePoint SharePoint is great for rapid prototyping
and for proof of concept work It ensures there is enough time to
review adjust and communicate
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Communication Planning
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Will act as a binding agreement (forces you to carry through)
Helps keep communication focused Helps prevent unwanted surprises
The Communication Plan
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Support Planning
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Donrsquot forget you arenrsquot superman
(Sorry Joe)
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Multiple Tiers for Escalation
Tactical Support Team
Help Desk
Site Administrators
End Users
Learning LibrariesOnlineHelp
(You canrsquot know everything)
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Measure SupportLearn and use data to be proactive
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Diversify Support resourcesmediums
Books and Manuals Online
MSDN
TechNet
Blogs
Cheat Sheets One on One Classroom Training
Forums
Help
Etc
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Useful digestible training sessions (less than an hour)
Workshops gt Presentations
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Avoid too much too fastKeep it simple
Itrsquos like learning to drive
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
IS
Use them
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Productivity Hub
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Support Tiphellip
RESPONDYou never want to give the IT busy
signal or support busy signal
BEST PRACTICES CONFERENCE SHAREPOINT
The OutcomeSharePoint is supported effectively
BEST PRACTICES CONFERENCE SHAREPOINT
What to watch out forhellipThe training and support can be
costly in time and resources
BEST PRACTICES CONFERENCE SHAREPOINT
Improved User Adoption
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
How do we get successful User Adoption
USERS MUST UNDERSTAND
THE VALUE
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Successful User Adoption Requireshellip
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Do a video like this onehellip
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
What you donrsquot want
Donrsquot lose perspective
BEST PRACTICES CONFERENCE SHAREPOINT
The OutcomeJoe is measuring effort effectively to
better prioritize or to improve return on investment
BEST PRACTICES CONFERENCE SHAREPOINT
What to watch out forhellipFear of bad estimation leading to not
estimating at all Vaguely right is better than precisely wrong
BEST PRACTICES CONFERENCE SHAREPOINT
Implementing Successful Governance
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
What is Governance
GOVERNANCE IS REQUIRED
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Without effective governanceorganization performance and
capability are significantly reduced
What does that mean
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Without Governance
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
So how do we do it
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Teamwork is KeyThere are typically 5 teams for SharePoint Governance
Business Strategy TeamInitiativesTechnical Strategy TeamTactical Teams
Tactical Operations Team
Tactical Development Team
Tactical Support Team
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Alternative TeamsIf the organization or implementation is small enough you might only need to start with two and break them apart as you maturegrow
Tactical Team Operations
Development
Support
Strategy Team Business
Technical
Identify patternsPlan for patternsExecute patterns
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
I think I see a Pattern
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Executing Governance
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
No Single ldquoApproachrdquo
Projects
Tasks
Communities
Practices
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
AggregateReference Document or Site (Contains all SharePoint Info ndash Single Point of Reference)
ObjectivesPriorities (TechBusiness)
Governance Deliverables
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Utilized by Business Users to develop and implement business solutions that use technology without ITrsquos direct involvement
Our primary unified application delivery platform
Our primary workflowbusiness process automation platform
Our intranet and communication center for internal corporate communications
hellip
SharePoint will behellip
Our (external) web content management platform
Our primary document management platform
Our contact management platform
hellip
SharePoint will not behellip
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
ObjectivesPriorities Disaster Recovery Plan Storage and Quota Policies Monitoring Plans Maintenance Plans Service Level Agreements Security Policies Deployment Process Policies and Schedule
Operations Deliverables
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
ObjectivesPriorities Branding Guide SharePoint Designer Policy Workflow Policy Development Standards (Including OOTB vs Custom) Development Environment Policy Testing Requirements Deployment Process Policies and Schedule
Development Deliverables
SharePoint Standards Online
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
ObjectivesPriorities Site Classification and Platform Classification Site Provisioning ProcessQuestionnaire User Expectations Agreement Roles and Responsibilities Support Agreement(s) Training and Communication Plans MySite Policies (Pictures)hellip
Support Deliverables
BEST PRACTICES CONFERENCE SHAREPOINT
User Lifecycle Policy Taxonomy Management Social Policies Content Standards Legal and Compliance Policy Search Management
Support Deliverables
SharePoint Standards Online
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
IS
Use them
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Governance Checklist
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
TechNet Community and More
BEST PRACTICES CONFERENCE SHAREPOINT
are
Use them
FRAMEWORKS
BEST PRACTICES CONFERENCE SHAREPOINT
ITIL Framework
BEST PRACTICES CONFERENCE SHAREPOINT
COBIT Framework
BEST PRACTICES CONFERENCE SHAREPOINT
Microsoft Operations Framework (MOF)
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
With Governance
BEST PRACTICES CONFERENCE SHAREPOINT
The OutcomeEveryone Achieves a Shared Understanding
of SharePoint Related Processes
BEST PRACTICES CONFERENCE SHAREPOINT
What to watch out forhellipNot just documents policies and
procedures It is an active and ongoing process
BEST PRACTICES CONFERENCE SHAREPOINT
Approaching and Supporting SharePoint
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
What is the best approach for SharePoint Implementations
ITERATIVE APPROACH
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Why Iterative SharePoint is a very large platform It takes time to understand SharePoint SharePoint is great for rapid prototyping
and for proof of concept work It ensures there is enough time to
review adjust and communicate
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Communication Planning
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Will act as a binding agreement (forces you to carry through)
Helps keep communication focused Helps prevent unwanted surprises
The Communication Plan
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Support Planning
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Donrsquot forget you arenrsquot superman
(Sorry Joe)
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Multiple Tiers for Escalation
Tactical Support Team
Help Desk
Site Administrators
End Users
Learning LibrariesOnlineHelp
(You canrsquot know everything)
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Measure SupportLearn and use data to be proactive
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Diversify Support resourcesmediums
Books and Manuals Online
MSDN
TechNet
Blogs
Cheat Sheets One on One Classroom Training
Forums
Help
Etc
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Useful digestible training sessions (less than an hour)
Workshops gt Presentations
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Avoid too much too fastKeep it simple
Itrsquos like learning to drive
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
IS
Use them
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Productivity Hub
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Support Tiphellip
RESPONDYou never want to give the IT busy
signal or support busy signal
BEST PRACTICES CONFERENCE SHAREPOINT
The OutcomeSharePoint is supported effectively
BEST PRACTICES CONFERENCE SHAREPOINT
What to watch out forhellipThe training and support can be
costly in time and resources
BEST PRACTICES CONFERENCE SHAREPOINT
Improved User Adoption
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
How do we get successful User Adoption
USERS MUST UNDERSTAND
THE VALUE
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Successful User Adoption Requireshellip
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Do a video like this onehellip
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
What you donrsquot want
Donrsquot lose perspective
BEST PRACTICES CONFERENCE SHAREPOINT
The OutcomeJoe is measuring effort effectively to
better prioritize or to improve return on investment
BEST PRACTICES CONFERENCE SHAREPOINT
What to watch out forhellipFear of bad estimation leading to not
estimating at all Vaguely right is better than precisely wrong
BEST PRACTICES CONFERENCE SHAREPOINT
Implementing Successful Governance
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
What is Governance
GOVERNANCE IS REQUIRED
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Without effective governanceorganization performance and
capability are significantly reduced
What does that mean
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Without Governance
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
So how do we do it
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Teamwork is KeyThere are typically 5 teams for SharePoint Governance
Business Strategy TeamInitiativesTechnical Strategy TeamTactical Teams
Tactical Operations Team
Tactical Development Team
Tactical Support Team
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Alternative TeamsIf the organization or implementation is small enough you might only need to start with two and break them apart as you maturegrow
Tactical Team Operations
Development
Support
Strategy Team Business
Technical
Identify patternsPlan for patternsExecute patterns
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
I think I see a Pattern
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Executing Governance
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
No Single ldquoApproachrdquo
Projects
Tasks
Communities
Practices
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
AggregateReference Document or Site (Contains all SharePoint Info ndash Single Point of Reference)
ObjectivesPriorities (TechBusiness)
Governance Deliverables
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Utilized by Business Users to develop and implement business solutions that use technology without ITrsquos direct involvement
Our primary unified application delivery platform
Our primary workflowbusiness process automation platform
Our intranet and communication center for internal corporate communications
hellip
SharePoint will behellip
Our (external) web content management platform
Our primary document management platform
Our contact management platform
hellip
SharePoint will not behellip
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
ObjectivesPriorities Disaster Recovery Plan Storage and Quota Policies Monitoring Plans Maintenance Plans Service Level Agreements Security Policies Deployment Process Policies and Schedule
Operations Deliverables
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
ObjectivesPriorities Branding Guide SharePoint Designer Policy Workflow Policy Development Standards (Including OOTB vs Custom) Development Environment Policy Testing Requirements Deployment Process Policies and Schedule
Development Deliverables
SharePoint Standards Online
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
ObjectivesPriorities Site Classification and Platform Classification Site Provisioning ProcessQuestionnaire User Expectations Agreement Roles and Responsibilities Support Agreement(s) Training and Communication Plans MySite Policies (Pictures)hellip
Support Deliverables
BEST PRACTICES CONFERENCE SHAREPOINT
User Lifecycle Policy Taxonomy Management Social Policies Content Standards Legal and Compliance Policy Search Management
Support Deliverables
SharePoint Standards Online
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
IS
Use them
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Governance Checklist
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
TechNet Community and More
BEST PRACTICES CONFERENCE SHAREPOINT
are
Use them
FRAMEWORKS
BEST PRACTICES CONFERENCE SHAREPOINT
ITIL Framework
BEST PRACTICES CONFERENCE SHAREPOINT
COBIT Framework
BEST PRACTICES CONFERENCE SHAREPOINT
Microsoft Operations Framework (MOF)
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
With Governance
BEST PRACTICES CONFERENCE SHAREPOINT
The OutcomeEveryone Achieves a Shared Understanding
of SharePoint Related Processes
BEST PRACTICES CONFERENCE SHAREPOINT
What to watch out forhellipNot just documents policies and
procedures It is an active and ongoing process
BEST PRACTICES CONFERENCE SHAREPOINT
Approaching and Supporting SharePoint
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
What is the best approach for SharePoint Implementations
ITERATIVE APPROACH
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Why Iterative SharePoint is a very large platform It takes time to understand SharePoint SharePoint is great for rapid prototyping
and for proof of concept work It ensures there is enough time to
review adjust and communicate
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Communication Planning
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Will act as a binding agreement (forces you to carry through)
Helps keep communication focused Helps prevent unwanted surprises
The Communication Plan
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Support Planning
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Donrsquot forget you arenrsquot superman
(Sorry Joe)
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Multiple Tiers for Escalation
Tactical Support Team
Help Desk
Site Administrators
End Users
Learning LibrariesOnlineHelp
(You canrsquot know everything)
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Measure SupportLearn and use data to be proactive
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Diversify Support resourcesmediums
Books and Manuals Online
MSDN
TechNet
Blogs
Cheat Sheets One on One Classroom Training
Forums
Help
Etc
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Useful digestible training sessions (less than an hour)
Workshops gt Presentations
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Avoid too much too fastKeep it simple
Itrsquos like learning to drive
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
IS
Use them
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Productivity Hub
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Support Tiphellip
RESPONDYou never want to give the IT busy
signal or support busy signal
BEST PRACTICES CONFERENCE SHAREPOINT
The OutcomeSharePoint is supported effectively
BEST PRACTICES CONFERENCE SHAREPOINT
What to watch out forhellipThe training and support can be
costly in time and resources
BEST PRACTICES CONFERENCE SHAREPOINT
Improved User Adoption
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
How do we get successful User Adoption
USERS MUST UNDERSTAND
THE VALUE
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Successful User Adoption Requireshellip
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Do a video like this onehellip
BEST PRACTICES CONFERENCE SHAREPOINT
The OutcomeJoe is measuring effort effectively to
better prioritize or to improve return on investment
BEST PRACTICES CONFERENCE SHAREPOINT
What to watch out forhellipFear of bad estimation leading to not
estimating at all Vaguely right is better than precisely wrong
BEST PRACTICES CONFERENCE SHAREPOINT
Implementing Successful Governance
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
What is Governance
GOVERNANCE IS REQUIRED
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Without effective governanceorganization performance and
capability are significantly reduced
What does that mean
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Without Governance
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
So how do we do it
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Teamwork is KeyThere are typically 5 teams for SharePoint Governance
Business Strategy TeamInitiativesTechnical Strategy TeamTactical Teams
Tactical Operations Team
Tactical Development Team
Tactical Support Team
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Alternative TeamsIf the organization or implementation is small enough you might only need to start with two and break them apart as you maturegrow
Tactical Team Operations
Development
Support
Strategy Team Business
Technical
Identify patternsPlan for patternsExecute patterns
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
I think I see a Pattern
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Executing Governance
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
No Single ldquoApproachrdquo
Projects
Tasks
Communities
Practices
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
AggregateReference Document or Site (Contains all SharePoint Info ndash Single Point of Reference)
ObjectivesPriorities (TechBusiness)
Governance Deliverables
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Utilized by Business Users to develop and implement business solutions that use technology without ITrsquos direct involvement
Our primary unified application delivery platform
Our primary workflowbusiness process automation platform
Our intranet and communication center for internal corporate communications
hellip
SharePoint will behellip
Our (external) web content management platform
Our primary document management platform
Our contact management platform
hellip
SharePoint will not behellip
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
ObjectivesPriorities Disaster Recovery Plan Storage and Quota Policies Monitoring Plans Maintenance Plans Service Level Agreements Security Policies Deployment Process Policies and Schedule
Operations Deliverables
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
ObjectivesPriorities Branding Guide SharePoint Designer Policy Workflow Policy Development Standards (Including OOTB vs Custom) Development Environment Policy Testing Requirements Deployment Process Policies and Schedule
Development Deliverables
SharePoint Standards Online
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
ObjectivesPriorities Site Classification and Platform Classification Site Provisioning ProcessQuestionnaire User Expectations Agreement Roles and Responsibilities Support Agreement(s) Training and Communication Plans MySite Policies (Pictures)hellip
Support Deliverables
BEST PRACTICES CONFERENCE SHAREPOINT
User Lifecycle Policy Taxonomy Management Social Policies Content Standards Legal and Compliance Policy Search Management
Support Deliverables
SharePoint Standards Online
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
IS
Use them
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Governance Checklist
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
TechNet Community and More
BEST PRACTICES CONFERENCE SHAREPOINT
are
Use them
FRAMEWORKS
BEST PRACTICES CONFERENCE SHAREPOINT
ITIL Framework
BEST PRACTICES CONFERENCE SHAREPOINT
COBIT Framework
BEST PRACTICES CONFERENCE SHAREPOINT
Microsoft Operations Framework (MOF)
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
With Governance
BEST PRACTICES CONFERENCE SHAREPOINT
The OutcomeEveryone Achieves a Shared Understanding
of SharePoint Related Processes
BEST PRACTICES CONFERENCE SHAREPOINT
What to watch out forhellipNot just documents policies and
procedures It is an active and ongoing process
BEST PRACTICES CONFERENCE SHAREPOINT
Approaching and Supporting SharePoint
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
What is the best approach for SharePoint Implementations
ITERATIVE APPROACH
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Why Iterative SharePoint is a very large platform It takes time to understand SharePoint SharePoint is great for rapid prototyping
and for proof of concept work It ensures there is enough time to
review adjust and communicate
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Communication Planning
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Will act as a binding agreement (forces you to carry through)
Helps keep communication focused Helps prevent unwanted surprises
The Communication Plan
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Support Planning
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Donrsquot forget you arenrsquot superman
(Sorry Joe)
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Multiple Tiers for Escalation
Tactical Support Team
Help Desk
Site Administrators
End Users
Learning LibrariesOnlineHelp
(You canrsquot know everything)
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Measure SupportLearn and use data to be proactive
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Diversify Support resourcesmediums
Books and Manuals Online
MSDN
TechNet
Blogs
Cheat Sheets One on One Classroom Training
Forums
Help
Etc
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Useful digestible training sessions (less than an hour)
Workshops gt Presentations
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Avoid too much too fastKeep it simple
Itrsquos like learning to drive
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
IS
Use them
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Productivity Hub
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Support Tiphellip
RESPONDYou never want to give the IT busy
signal or support busy signal
BEST PRACTICES CONFERENCE SHAREPOINT
The OutcomeSharePoint is supported effectively
BEST PRACTICES CONFERENCE SHAREPOINT
What to watch out forhellipThe training and support can be
costly in time and resources
BEST PRACTICES CONFERENCE SHAREPOINT
Improved User Adoption
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
How do we get successful User Adoption
USERS MUST UNDERSTAND
THE VALUE
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Successful User Adoption Requireshellip
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Do a video like this onehellip
BEST PRACTICES CONFERENCE SHAREPOINT
What to watch out forhellipFear of bad estimation leading to not
estimating at all Vaguely right is better than precisely wrong
BEST PRACTICES CONFERENCE SHAREPOINT
Implementing Successful Governance
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
What is Governance
GOVERNANCE IS REQUIRED
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Without effective governanceorganization performance and
capability are significantly reduced
What does that mean
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Without Governance
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
So how do we do it
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Teamwork is KeyThere are typically 5 teams for SharePoint Governance
Business Strategy TeamInitiativesTechnical Strategy TeamTactical Teams
Tactical Operations Team
Tactical Development Team
Tactical Support Team
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Alternative TeamsIf the organization or implementation is small enough you might only need to start with two and break them apart as you maturegrow
Tactical Team Operations
Development
Support
Strategy Team Business
Technical
Identify patternsPlan for patternsExecute patterns
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
I think I see a Pattern
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Executing Governance
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
No Single ldquoApproachrdquo
Projects
Tasks
Communities
Practices
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
AggregateReference Document or Site (Contains all SharePoint Info ndash Single Point of Reference)
ObjectivesPriorities (TechBusiness)
Governance Deliverables
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Utilized by Business Users to develop and implement business solutions that use technology without ITrsquos direct involvement
Our primary unified application delivery platform
Our primary workflowbusiness process automation platform
Our intranet and communication center for internal corporate communications
hellip
SharePoint will behellip
Our (external) web content management platform
Our primary document management platform
Our contact management platform
hellip
SharePoint will not behellip
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
ObjectivesPriorities Disaster Recovery Plan Storage and Quota Policies Monitoring Plans Maintenance Plans Service Level Agreements Security Policies Deployment Process Policies and Schedule
Operations Deliverables
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
ObjectivesPriorities Branding Guide SharePoint Designer Policy Workflow Policy Development Standards (Including OOTB vs Custom) Development Environment Policy Testing Requirements Deployment Process Policies and Schedule
Development Deliverables
SharePoint Standards Online
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
ObjectivesPriorities Site Classification and Platform Classification Site Provisioning ProcessQuestionnaire User Expectations Agreement Roles and Responsibilities Support Agreement(s) Training and Communication Plans MySite Policies (Pictures)hellip
Support Deliverables
BEST PRACTICES CONFERENCE SHAREPOINT
User Lifecycle Policy Taxonomy Management Social Policies Content Standards Legal and Compliance Policy Search Management
Support Deliverables
SharePoint Standards Online
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
IS
Use them
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Governance Checklist
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
TechNet Community and More
BEST PRACTICES CONFERENCE SHAREPOINT
are
Use them
FRAMEWORKS
BEST PRACTICES CONFERENCE SHAREPOINT
ITIL Framework
BEST PRACTICES CONFERENCE SHAREPOINT
COBIT Framework
BEST PRACTICES CONFERENCE SHAREPOINT
Microsoft Operations Framework (MOF)
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
With Governance
BEST PRACTICES CONFERENCE SHAREPOINT
The OutcomeEveryone Achieves a Shared Understanding
of SharePoint Related Processes
BEST PRACTICES CONFERENCE SHAREPOINT
What to watch out forhellipNot just documents policies and
procedures It is an active and ongoing process
BEST PRACTICES CONFERENCE SHAREPOINT
Approaching and Supporting SharePoint
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
What is the best approach for SharePoint Implementations
ITERATIVE APPROACH
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Why Iterative SharePoint is a very large platform It takes time to understand SharePoint SharePoint is great for rapid prototyping
and for proof of concept work It ensures there is enough time to
review adjust and communicate
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Communication Planning
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Will act as a binding agreement (forces you to carry through)
Helps keep communication focused Helps prevent unwanted surprises
The Communication Plan
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Support Planning
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Donrsquot forget you arenrsquot superman
(Sorry Joe)
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Multiple Tiers for Escalation
Tactical Support Team
Help Desk
Site Administrators
End Users
Learning LibrariesOnlineHelp
(You canrsquot know everything)
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Measure SupportLearn and use data to be proactive
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Diversify Support resourcesmediums
Books and Manuals Online
MSDN
TechNet
Blogs
Cheat Sheets One on One Classroom Training
Forums
Help
Etc
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Useful digestible training sessions (less than an hour)
Workshops gt Presentations
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Avoid too much too fastKeep it simple
Itrsquos like learning to drive
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
IS
Use them
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Productivity Hub
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Support Tiphellip
RESPONDYou never want to give the IT busy
signal or support busy signal
BEST PRACTICES CONFERENCE SHAREPOINT
The OutcomeSharePoint is supported effectively
BEST PRACTICES CONFERENCE SHAREPOINT
What to watch out forhellipThe training and support can be
costly in time and resources
BEST PRACTICES CONFERENCE SHAREPOINT
Improved User Adoption
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
How do we get successful User Adoption
USERS MUST UNDERSTAND
THE VALUE
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Successful User Adoption Requireshellip
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Do a video like this onehellip
BEST PRACTICES CONFERENCE SHAREPOINT
Implementing Successful Governance
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
What is Governance
GOVERNANCE IS REQUIRED
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Without effective governanceorganization performance and
capability are significantly reduced
What does that mean
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Without Governance
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
So how do we do it
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Teamwork is KeyThere are typically 5 teams for SharePoint Governance
Business Strategy TeamInitiativesTechnical Strategy TeamTactical Teams
Tactical Operations Team
Tactical Development Team
Tactical Support Team
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Alternative TeamsIf the organization or implementation is small enough you might only need to start with two and break them apart as you maturegrow
Tactical Team Operations
Development
Support
Strategy Team Business
Technical
Identify patternsPlan for patternsExecute patterns
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
I think I see a Pattern
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Executing Governance
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
No Single ldquoApproachrdquo
Projects
Tasks
Communities
Practices
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
AggregateReference Document or Site (Contains all SharePoint Info ndash Single Point of Reference)
ObjectivesPriorities (TechBusiness)
Governance Deliverables
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Utilized by Business Users to develop and implement business solutions that use technology without ITrsquos direct involvement
Our primary unified application delivery platform
Our primary workflowbusiness process automation platform
Our intranet and communication center for internal corporate communications
hellip
SharePoint will behellip
Our (external) web content management platform
Our primary document management platform
Our contact management platform
hellip
SharePoint will not behellip
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
ObjectivesPriorities Disaster Recovery Plan Storage and Quota Policies Monitoring Plans Maintenance Plans Service Level Agreements Security Policies Deployment Process Policies and Schedule
Operations Deliverables
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
ObjectivesPriorities Branding Guide SharePoint Designer Policy Workflow Policy Development Standards (Including OOTB vs Custom) Development Environment Policy Testing Requirements Deployment Process Policies and Schedule
Development Deliverables
SharePoint Standards Online
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
ObjectivesPriorities Site Classification and Platform Classification Site Provisioning ProcessQuestionnaire User Expectations Agreement Roles and Responsibilities Support Agreement(s) Training and Communication Plans MySite Policies (Pictures)hellip
Support Deliverables
BEST PRACTICES CONFERENCE SHAREPOINT
User Lifecycle Policy Taxonomy Management Social Policies Content Standards Legal and Compliance Policy Search Management
Support Deliverables
SharePoint Standards Online
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
IS
Use them
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Governance Checklist
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
TechNet Community and More
BEST PRACTICES CONFERENCE SHAREPOINT
are
Use them
FRAMEWORKS
BEST PRACTICES CONFERENCE SHAREPOINT
ITIL Framework
BEST PRACTICES CONFERENCE SHAREPOINT
COBIT Framework
BEST PRACTICES CONFERENCE SHAREPOINT
Microsoft Operations Framework (MOF)
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
With Governance
BEST PRACTICES CONFERENCE SHAREPOINT
The OutcomeEveryone Achieves a Shared Understanding
of SharePoint Related Processes
BEST PRACTICES CONFERENCE SHAREPOINT
What to watch out forhellipNot just documents policies and
procedures It is an active and ongoing process
BEST PRACTICES CONFERENCE SHAREPOINT
Approaching and Supporting SharePoint
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
What is the best approach for SharePoint Implementations
ITERATIVE APPROACH
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Why Iterative SharePoint is a very large platform It takes time to understand SharePoint SharePoint is great for rapid prototyping
and for proof of concept work It ensures there is enough time to
review adjust and communicate
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Communication Planning
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Will act as a binding agreement (forces you to carry through)
Helps keep communication focused Helps prevent unwanted surprises
The Communication Plan
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Support Planning
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Donrsquot forget you arenrsquot superman
(Sorry Joe)
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Multiple Tiers for Escalation
Tactical Support Team
Help Desk
Site Administrators
End Users
Learning LibrariesOnlineHelp
(You canrsquot know everything)
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Measure SupportLearn and use data to be proactive
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Diversify Support resourcesmediums
Books and Manuals Online
MSDN
TechNet
Blogs
Cheat Sheets One on One Classroom Training
Forums
Help
Etc
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Useful digestible training sessions (less than an hour)
Workshops gt Presentations
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Avoid too much too fastKeep it simple
Itrsquos like learning to drive
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
IS
Use them
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Productivity Hub
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Support Tiphellip
RESPONDYou never want to give the IT busy
signal or support busy signal
BEST PRACTICES CONFERENCE SHAREPOINT
The OutcomeSharePoint is supported effectively
BEST PRACTICES CONFERENCE SHAREPOINT
What to watch out forhellipThe training and support can be
costly in time and resources
BEST PRACTICES CONFERENCE SHAREPOINT
Improved User Adoption
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
How do we get successful User Adoption
USERS MUST UNDERSTAND
THE VALUE
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Successful User Adoption Requireshellip
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Do a video like this onehellip
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
What is Governance
GOVERNANCE IS REQUIRED
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Without effective governanceorganization performance and
capability are significantly reduced
What does that mean
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Without Governance
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
So how do we do it
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Teamwork is KeyThere are typically 5 teams for SharePoint Governance
Business Strategy TeamInitiativesTechnical Strategy TeamTactical Teams
Tactical Operations Team
Tactical Development Team
Tactical Support Team
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Alternative TeamsIf the organization or implementation is small enough you might only need to start with two and break them apart as you maturegrow
Tactical Team Operations
Development
Support
Strategy Team Business
Technical
Identify patternsPlan for patternsExecute patterns
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
I think I see a Pattern
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Executing Governance
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
No Single ldquoApproachrdquo
Projects
Tasks
Communities
Practices
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
AggregateReference Document or Site (Contains all SharePoint Info ndash Single Point of Reference)
ObjectivesPriorities (TechBusiness)
Governance Deliverables
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Utilized by Business Users to develop and implement business solutions that use technology without ITrsquos direct involvement
Our primary unified application delivery platform
Our primary workflowbusiness process automation platform
Our intranet and communication center for internal corporate communications
hellip
SharePoint will behellip
Our (external) web content management platform
Our primary document management platform
Our contact management platform
hellip
SharePoint will not behellip
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
ObjectivesPriorities Disaster Recovery Plan Storage and Quota Policies Monitoring Plans Maintenance Plans Service Level Agreements Security Policies Deployment Process Policies and Schedule
Operations Deliverables
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
ObjectivesPriorities Branding Guide SharePoint Designer Policy Workflow Policy Development Standards (Including OOTB vs Custom) Development Environment Policy Testing Requirements Deployment Process Policies and Schedule
Development Deliverables
SharePoint Standards Online
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
ObjectivesPriorities Site Classification and Platform Classification Site Provisioning ProcessQuestionnaire User Expectations Agreement Roles and Responsibilities Support Agreement(s) Training and Communication Plans MySite Policies (Pictures)hellip
Support Deliverables
BEST PRACTICES CONFERENCE SHAREPOINT
User Lifecycle Policy Taxonomy Management Social Policies Content Standards Legal and Compliance Policy Search Management
Support Deliverables
SharePoint Standards Online
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
IS
Use them
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Governance Checklist
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
TechNet Community and More
BEST PRACTICES CONFERENCE SHAREPOINT
are
Use them
FRAMEWORKS
BEST PRACTICES CONFERENCE SHAREPOINT
ITIL Framework
BEST PRACTICES CONFERENCE SHAREPOINT
COBIT Framework
BEST PRACTICES CONFERENCE SHAREPOINT
Microsoft Operations Framework (MOF)
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
With Governance
BEST PRACTICES CONFERENCE SHAREPOINT
The OutcomeEveryone Achieves a Shared Understanding
of SharePoint Related Processes
BEST PRACTICES CONFERENCE SHAREPOINT
What to watch out forhellipNot just documents policies and
procedures It is an active and ongoing process
BEST PRACTICES CONFERENCE SHAREPOINT
Approaching and Supporting SharePoint
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
What is the best approach for SharePoint Implementations
ITERATIVE APPROACH
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Why Iterative SharePoint is a very large platform It takes time to understand SharePoint SharePoint is great for rapid prototyping
and for proof of concept work It ensures there is enough time to
review adjust and communicate
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Communication Planning
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Will act as a binding agreement (forces you to carry through)
Helps keep communication focused Helps prevent unwanted surprises
The Communication Plan
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Support Planning
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Donrsquot forget you arenrsquot superman
(Sorry Joe)
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Multiple Tiers for Escalation
Tactical Support Team
Help Desk
Site Administrators
End Users
Learning LibrariesOnlineHelp
(You canrsquot know everything)
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Measure SupportLearn and use data to be proactive
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Diversify Support resourcesmediums
Books and Manuals Online
MSDN
TechNet
Blogs
Cheat Sheets One on One Classroom Training
Forums
Help
Etc
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Useful digestible training sessions (less than an hour)
Workshops gt Presentations
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Avoid too much too fastKeep it simple
Itrsquos like learning to drive
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
IS
Use them
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Productivity Hub
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Support Tiphellip
RESPONDYou never want to give the IT busy
signal or support busy signal
BEST PRACTICES CONFERENCE SHAREPOINT
The OutcomeSharePoint is supported effectively
BEST PRACTICES CONFERENCE SHAREPOINT
What to watch out forhellipThe training and support can be
costly in time and resources
BEST PRACTICES CONFERENCE SHAREPOINT
Improved User Adoption
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
How do we get successful User Adoption
USERS MUST UNDERSTAND
THE VALUE
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Successful User Adoption Requireshellip
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Do a video like this onehellip
GOVERNANCE IS REQUIRED
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Without effective governanceorganization performance and
capability are significantly reduced
What does that mean
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Without Governance
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
So how do we do it
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Teamwork is KeyThere are typically 5 teams for SharePoint Governance
Business Strategy TeamInitiativesTechnical Strategy TeamTactical Teams
Tactical Operations Team
Tactical Development Team
Tactical Support Team
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Alternative TeamsIf the organization or implementation is small enough you might only need to start with two and break them apart as you maturegrow
Tactical Team Operations
Development
Support
Strategy Team Business
Technical
Identify patternsPlan for patternsExecute patterns
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
I think I see a Pattern
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Executing Governance
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
No Single ldquoApproachrdquo
Projects
Tasks
Communities
Practices
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
AggregateReference Document or Site (Contains all SharePoint Info ndash Single Point of Reference)
ObjectivesPriorities (TechBusiness)
Governance Deliverables
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Utilized by Business Users to develop and implement business solutions that use technology without ITrsquos direct involvement
Our primary unified application delivery platform
Our primary workflowbusiness process automation platform
Our intranet and communication center for internal corporate communications
hellip
SharePoint will behellip
Our (external) web content management platform
Our primary document management platform
Our contact management platform
hellip
SharePoint will not behellip
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
ObjectivesPriorities Disaster Recovery Plan Storage and Quota Policies Monitoring Plans Maintenance Plans Service Level Agreements Security Policies Deployment Process Policies and Schedule
Operations Deliverables
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
ObjectivesPriorities Branding Guide SharePoint Designer Policy Workflow Policy Development Standards (Including OOTB vs Custom) Development Environment Policy Testing Requirements Deployment Process Policies and Schedule
Development Deliverables
SharePoint Standards Online
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
ObjectivesPriorities Site Classification and Platform Classification Site Provisioning ProcessQuestionnaire User Expectations Agreement Roles and Responsibilities Support Agreement(s) Training and Communication Plans MySite Policies (Pictures)hellip
Support Deliverables
BEST PRACTICES CONFERENCE SHAREPOINT
User Lifecycle Policy Taxonomy Management Social Policies Content Standards Legal and Compliance Policy Search Management
Support Deliverables
SharePoint Standards Online
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
IS
Use them
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Governance Checklist
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
TechNet Community and More
BEST PRACTICES CONFERENCE SHAREPOINT
are
Use them
FRAMEWORKS
BEST PRACTICES CONFERENCE SHAREPOINT
ITIL Framework
BEST PRACTICES CONFERENCE SHAREPOINT
COBIT Framework
BEST PRACTICES CONFERENCE SHAREPOINT
Microsoft Operations Framework (MOF)
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
With Governance
BEST PRACTICES CONFERENCE SHAREPOINT
The OutcomeEveryone Achieves a Shared Understanding
of SharePoint Related Processes
BEST PRACTICES CONFERENCE SHAREPOINT
What to watch out forhellipNot just documents policies and
procedures It is an active and ongoing process
BEST PRACTICES CONFERENCE SHAREPOINT
Approaching and Supporting SharePoint
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
What is the best approach for SharePoint Implementations
ITERATIVE APPROACH
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Why Iterative SharePoint is a very large platform It takes time to understand SharePoint SharePoint is great for rapid prototyping
and for proof of concept work It ensures there is enough time to
review adjust and communicate
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Communication Planning
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Will act as a binding agreement (forces you to carry through)
Helps keep communication focused Helps prevent unwanted surprises
The Communication Plan
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Support Planning
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Donrsquot forget you arenrsquot superman
(Sorry Joe)
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Multiple Tiers for Escalation
Tactical Support Team
Help Desk
Site Administrators
End Users
Learning LibrariesOnlineHelp
(You canrsquot know everything)
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Measure SupportLearn and use data to be proactive
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Diversify Support resourcesmediums
Books and Manuals Online
MSDN
TechNet
Blogs
Cheat Sheets One on One Classroom Training
Forums
Help
Etc
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Useful digestible training sessions (less than an hour)
Workshops gt Presentations
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Avoid too much too fastKeep it simple
Itrsquos like learning to drive
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
IS
Use them
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Productivity Hub
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Support Tiphellip
RESPONDYou never want to give the IT busy
signal or support busy signal
BEST PRACTICES CONFERENCE SHAREPOINT
The OutcomeSharePoint is supported effectively
BEST PRACTICES CONFERENCE SHAREPOINT
What to watch out forhellipThe training and support can be
costly in time and resources
BEST PRACTICES CONFERENCE SHAREPOINT
Improved User Adoption
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
How do we get successful User Adoption
USERS MUST UNDERSTAND
THE VALUE
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Successful User Adoption Requireshellip
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Do a video like this onehellip
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Without effective governanceorganization performance and
capability are significantly reduced
What does that mean
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Without Governance
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
So how do we do it
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Teamwork is KeyThere are typically 5 teams for SharePoint Governance
Business Strategy TeamInitiativesTechnical Strategy TeamTactical Teams
Tactical Operations Team
Tactical Development Team
Tactical Support Team
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Alternative TeamsIf the organization or implementation is small enough you might only need to start with two and break them apart as you maturegrow
Tactical Team Operations
Development
Support
Strategy Team Business
Technical
Identify patternsPlan for patternsExecute patterns
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
I think I see a Pattern
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Executing Governance
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
No Single ldquoApproachrdquo
Projects
Tasks
Communities
Practices
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
AggregateReference Document or Site (Contains all SharePoint Info ndash Single Point of Reference)
ObjectivesPriorities (TechBusiness)
Governance Deliverables
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Utilized by Business Users to develop and implement business solutions that use technology without ITrsquos direct involvement
Our primary unified application delivery platform
Our primary workflowbusiness process automation platform
Our intranet and communication center for internal corporate communications
hellip
SharePoint will behellip
Our (external) web content management platform
Our primary document management platform
Our contact management platform
hellip
SharePoint will not behellip
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
ObjectivesPriorities Disaster Recovery Plan Storage and Quota Policies Monitoring Plans Maintenance Plans Service Level Agreements Security Policies Deployment Process Policies and Schedule
Operations Deliverables
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
ObjectivesPriorities Branding Guide SharePoint Designer Policy Workflow Policy Development Standards (Including OOTB vs Custom) Development Environment Policy Testing Requirements Deployment Process Policies and Schedule
Development Deliverables
SharePoint Standards Online
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
ObjectivesPriorities Site Classification and Platform Classification Site Provisioning ProcessQuestionnaire User Expectations Agreement Roles and Responsibilities Support Agreement(s) Training and Communication Plans MySite Policies (Pictures)hellip
Support Deliverables
BEST PRACTICES CONFERENCE SHAREPOINT
User Lifecycle Policy Taxonomy Management Social Policies Content Standards Legal and Compliance Policy Search Management
Support Deliverables
SharePoint Standards Online
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
IS
Use them
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Governance Checklist
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
TechNet Community and More
BEST PRACTICES CONFERENCE SHAREPOINT
are
Use them
FRAMEWORKS
BEST PRACTICES CONFERENCE SHAREPOINT
ITIL Framework
BEST PRACTICES CONFERENCE SHAREPOINT
COBIT Framework
BEST PRACTICES CONFERENCE SHAREPOINT
Microsoft Operations Framework (MOF)
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
With Governance
BEST PRACTICES CONFERENCE SHAREPOINT
The OutcomeEveryone Achieves a Shared Understanding
of SharePoint Related Processes
BEST PRACTICES CONFERENCE SHAREPOINT
What to watch out forhellipNot just documents policies and
procedures It is an active and ongoing process
BEST PRACTICES CONFERENCE SHAREPOINT
Approaching and Supporting SharePoint
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
What is the best approach for SharePoint Implementations
ITERATIVE APPROACH
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Why Iterative SharePoint is a very large platform It takes time to understand SharePoint SharePoint is great for rapid prototyping
and for proof of concept work It ensures there is enough time to
review adjust and communicate
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Communication Planning
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Will act as a binding agreement (forces you to carry through)
Helps keep communication focused Helps prevent unwanted surprises
The Communication Plan
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Support Planning
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Donrsquot forget you arenrsquot superman
(Sorry Joe)
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Multiple Tiers for Escalation
Tactical Support Team
Help Desk
Site Administrators
End Users
Learning LibrariesOnlineHelp
(You canrsquot know everything)
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Measure SupportLearn and use data to be proactive
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Diversify Support resourcesmediums
Books and Manuals Online
MSDN
TechNet
Blogs
Cheat Sheets One on One Classroom Training
Forums
Help
Etc
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Useful digestible training sessions (less than an hour)
Workshops gt Presentations
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Avoid too much too fastKeep it simple
Itrsquos like learning to drive
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
IS
Use them
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Productivity Hub
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Support Tiphellip
RESPONDYou never want to give the IT busy
signal or support busy signal
BEST PRACTICES CONFERENCE SHAREPOINT
The OutcomeSharePoint is supported effectively
BEST PRACTICES CONFERENCE SHAREPOINT
What to watch out forhellipThe training and support can be
costly in time and resources
BEST PRACTICES CONFERENCE SHAREPOINT
Improved User Adoption
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
How do we get successful User Adoption
USERS MUST UNDERSTAND
THE VALUE
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Successful User Adoption Requireshellip
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Do a video like this onehellip
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Without Governance
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
So how do we do it
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Teamwork is KeyThere are typically 5 teams for SharePoint Governance
Business Strategy TeamInitiativesTechnical Strategy TeamTactical Teams
Tactical Operations Team
Tactical Development Team
Tactical Support Team
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Alternative TeamsIf the organization or implementation is small enough you might only need to start with two and break them apart as you maturegrow
Tactical Team Operations
Development
Support
Strategy Team Business
Technical
Identify patternsPlan for patternsExecute patterns
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
I think I see a Pattern
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Executing Governance
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
No Single ldquoApproachrdquo
Projects
Tasks
Communities
Practices
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
AggregateReference Document or Site (Contains all SharePoint Info ndash Single Point of Reference)
ObjectivesPriorities (TechBusiness)
Governance Deliverables
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Utilized by Business Users to develop and implement business solutions that use technology without ITrsquos direct involvement
Our primary unified application delivery platform
Our primary workflowbusiness process automation platform
Our intranet and communication center for internal corporate communications
hellip
SharePoint will behellip
Our (external) web content management platform
Our primary document management platform
Our contact management platform
hellip
SharePoint will not behellip
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
ObjectivesPriorities Disaster Recovery Plan Storage and Quota Policies Monitoring Plans Maintenance Plans Service Level Agreements Security Policies Deployment Process Policies and Schedule
Operations Deliverables
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
ObjectivesPriorities Branding Guide SharePoint Designer Policy Workflow Policy Development Standards (Including OOTB vs Custom) Development Environment Policy Testing Requirements Deployment Process Policies and Schedule
Development Deliverables
SharePoint Standards Online
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
ObjectivesPriorities Site Classification and Platform Classification Site Provisioning ProcessQuestionnaire User Expectations Agreement Roles and Responsibilities Support Agreement(s) Training and Communication Plans MySite Policies (Pictures)hellip
Support Deliverables
BEST PRACTICES CONFERENCE SHAREPOINT
User Lifecycle Policy Taxonomy Management Social Policies Content Standards Legal and Compliance Policy Search Management
Support Deliverables
SharePoint Standards Online
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
IS
Use them
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Governance Checklist
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
TechNet Community and More
BEST PRACTICES CONFERENCE SHAREPOINT
are
Use them
FRAMEWORKS
BEST PRACTICES CONFERENCE SHAREPOINT
ITIL Framework
BEST PRACTICES CONFERENCE SHAREPOINT
COBIT Framework
BEST PRACTICES CONFERENCE SHAREPOINT
Microsoft Operations Framework (MOF)
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
With Governance
BEST PRACTICES CONFERENCE SHAREPOINT
The OutcomeEveryone Achieves a Shared Understanding
of SharePoint Related Processes
BEST PRACTICES CONFERENCE SHAREPOINT
What to watch out forhellipNot just documents policies and
procedures It is an active and ongoing process
BEST PRACTICES CONFERENCE SHAREPOINT
Approaching and Supporting SharePoint
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
What is the best approach for SharePoint Implementations
ITERATIVE APPROACH
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Why Iterative SharePoint is a very large platform It takes time to understand SharePoint SharePoint is great for rapid prototyping
and for proof of concept work It ensures there is enough time to
review adjust and communicate
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Communication Planning
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Will act as a binding agreement (forces you to carry through)
Helps keep communication focused Helps prevent unwanted surprises
The Communication Plan
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Support Planning
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Donrsquot forget you arenrsquot superman
(Sorry Joe)
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Multiple Tiers for Escalation
Tactical Support Team
Help Desk
Site Administrators
End Users
Learning LibrariesOnlineHelp
(You canrsquot know everything)
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Measure SupportLearn and use data to be proactive
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Diversify Support resourcesmediums
Books and Manuals Online
MSDN
TechNet
Blogs
Cheat Sheets One on One Classroom Training
Forums
Help
Etc
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Useful digestible training sessions (less than an hour)
Workshops gt Presentations
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Avoid too much too fastKeep it simple
Itrsquos like learning to drive
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
IS
Use them
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Productivity Hub
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Support Tiphellip
RESPONDYou never want to give the IT busy
signal or support busy signal
BEST PRACTICES CONFERENCE SHAREPOINT
The OutcomeSharePoint is supported effectively
BEST PRACTICES CONFERENCE SHAREPOINT
What to watch out forhellipThe training and support can be
costly in time and resources
BEST PRACTICES CONFERENCE SHAREPOINT
Improved User Adoption
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
How do we get successful User Adoption
USERS MUST UNDERSTAND
THE VALUE
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Successful User Adoption Requireshellip
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Do a video like this onehellip
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
So how do we do it
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Teamwork is KeyThere are typically 5 teams for SharePoint Governance
Business Strategy TeamInitiativesTechnical Strategy TeamTactical Teams
Tactical Operations Team
Tactical Development Team
Tactical Support Team
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Alternative TeamsIf the organization or implementation is small enough you might only need to start with two and break them apart as you maturegrow
Tactical Team Operations
Development
Support
Strategy Team Business
Technical
Identify patternsPlan for patternsExecute patterns
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
I think I see a Pattern
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Executing Governance
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
No Single ldquoApproachrdquo
Projects
Tasks
Communities
Practices
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
AggregateReference Document or Site (Contains all SharePoint Info ndash Single Point of Reference)
ObjectivesPriorities (TechBusiness)
Governance Deliverables
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Utilized by Business Users to develop and implement business solutions that use technology without ITrsquos direct involvement
Our primary unified application delivery platform
Our primary workflowbusiness process automation platform
Our intranet and communication center for internal corporate communications
hellip
SharePoint will behellip
Our (external) web content management platform
Our primary document management platform
Our contact management platform
hellip
SharePoint will not behellip
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
ObjectivesPriorities Disaster Recovery Plan Storage and Quota Policies Monitoring Plans Maintenance Plans Service Level Agreements Security Policies Deployment Process Policies and Schedule
Operations Deliverables
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
ObjectivesPriorities Branding Guide SharePoint Designer Policy Workflow Policy Development Standards (Including OOTB vs Custom) Development Environment Policy Testing Requirements Deployment Process Policies and Schedule
Development Deliverables
SharePoint Standards Online
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
ObjectivesPriorities Site Classification and Platform Classification Site Provisioning ProcessQuestionnaire User Expectations Agreement Roles and Responsibilities Support Agreement(s) Training and Communication Plans MySite Policies (Pictures)hellip
Support Deliverables
BEST PRACTICES CONFERENCE SHAREPOINT
User Lifecycle Policy Taxonomy Management Social Policies Content Standards Legal and Compliance Policy Search Management
Support Deliverables
SharePoint Standards Online
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
IS
Use them
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Governance Checklist
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
TechNet Community and More
BEST PRACTICES CONFERENCE SHAREPOINT
are
Use them
FRAMEWORKS
BEST PRACTICES CONFERENCE SHAREPOINT
ITIL Framework
BEST PRACTICES CONFERENCE SHAREPOINT
COBIT Framework
BEST PRACTICES CONFERENCE SHAREPOINT
Microsoft Operations Framework (MOF)
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
With Governance
BEST PRACTICES CONFERENCE SHAREPOINT
The OutcomeEveryone Achieves a Shared Understanding
of SharePoint Related Processes
BEST PRACTICES CONFERENCE SHAREPOINT
What to watch out forhellipNot just documents policies and
procedures It is an active and ongoing process
BEST PRACTICES CONFERENCE SHAREPOINT
Approaching and Supporting SharePoint
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
What is the best approach for SharePoint Implementations
ITERATIVE APPROACH
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Why Iterative SharePoint is a very large platform It takes time to understand SharePoint SharePoint is great for rapid prototyping
and for proof of concept work It ensures there is enough time to
review adjust and communicate
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Communication Planning
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Will act as a binding agreement (forces you to carry through)
Helps keep communication focused Helps prevent unwanted surprises
The Communication Plan
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Support Planning
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Donrsquot forget you arenrsquot superman
(Sorry Joe)
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Multiple Tiers for Escalation
Tactical Support Team
Help Desk
Site Administrators
End Users
Learning LibrariesOnlineHelp
(You canrsquot know everything)
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Measure SupportLearn and use data to be proactive
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Diversify Support resourcesmediums
Books and Manuals Online
MSDN
TechNet
Blogs
Cheat Sheets One on One Classroom Training
Forums
Help
Etc
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Useful digestible training sessions (less than an hour)
Workshops gt Presentations
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Avoid too much too fastKeep it simple
Itrsquos like learning to drive
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
IS
Use them
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Productivity Hub
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Support Tiphellip
RESPONDYou never want to give the IT busy
signal or support busy signal
BEST PRACTICES CONFERENCE SHAREPOINT
The OutcomeSharePoint is supported effectively
BEST PRACTICES CONFERENCE SHAREPOINT
What to watch out forhellipThe training and support can be
costly in time and resources
BEST PRACTICES CONFERENCE SHAREPOINT
Improved User Adoption
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
How do we get successful User Adoption
USERS MUST UNDERSTAND
THE VALUE
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Successful User Adoption Requireshellip
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Do a video like this onehellip
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Teamwork is KeyThere are typically 5 teams for SharePoint Governance
Business Strategy TeamInitiativesTechnical Strategy TeamTactical Teams
Tactical Operations Team
Tactical Development Team
Tactical Support Team
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Alternative TeamsIf the organization or implementation is small enough you might only need to start with two and break them apart as you maturegrow
Tactical Team Operations
Development
Support
Strategy Team Business
Technical
Identify patternsPlan for patternsExecute patterns
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
I think I see a Pattern
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Executing Governance
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
No Single ldquoApproachrdquo
Projects
Tasks
Communities
Practices
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
AggregateReference Document or Site (Contains all SharePoint Info ndash Single Point of Reference)
ObjectivesPriorities (TechBusiness)
Governance Deliverables
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Utilized by Business Users to develop and implement business solutions that use technology without ITrsquos direct involvement
Our primary unified application delivery platform
Our primary workflowbusiness process automation platform
Our intranet and communication center for internal corporate communications
hellip
SharePoint will behellip
Our (external) web content management platform
Our primary document management platform
Our contact management platform
hellip
SharePoint will not behellip
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
ObjectivesPriorities Disaster Recovery Plan Storage and Quota Policies Monitoring Plans Maintenance Plans Service Level Agreements Security Policies Deployment Process Policies and Schedule
Operations Deliverables
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
ObjectivesPriorities Branding Guide SharePoint Designer Policy Workflow Policy Development Standards (Including OOTB vs Custom) Development Environment Policy Testing Requirements Deployment Process Policies and Schedule
Development Deliverables
SharePoint Standards Online
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
ObjectivesPriorities Site Classification and Platform Classification Site Provisioning ProcessQuestionnaire User Expectations Agreement Roles and Responsibilities Support Agreement(s) Training and Communication Plans MySite Policies (Pictures)hellip
Support Deliverables
BEST PRACTICES CONFERENCE SHAREPOINT
User Lifecycle Policy Taxonomy Management Social Policies Content Standards Legal and Compliance Policy Search Management
Support Deliverables
SharePoint Standards Online
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
IS
Use them
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Governance Checklist
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
TechNet Community and More
BEST PRACTICES CONFERENCE SHAREPOINT
are
Use them
FRAMEWORKS
BEST PRACTICES CONFERENCE SHAREPOINT
ITIL Framework
BEST PRACTICES CONFERENCE SHAREPOINT
COBIT Framework
BEST PRACTICES CONFERENCE SHAREPOINT
Microsoft Operations Framework (MOF)
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
With Governance
BEST PRACTICES CONFERENCE SHAREPOINT
The OutcomeEveryone Achieves a Shared Understanding
of SharePoint Related Processes
BEST PRACTICES CONFERENCE SHAREPOINT
What to watch out forhellipNot just documents policies and
procedures It is an active and ongoing process
BEST PRACTICES CONFERENCE SHAREPOINT
Approaching and Supporting SharePoint
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
What is the best approach for SharePoint Implementations
ITERATIVE APPROACH
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Why Iterative SharePoint is a very large platform It takes time to understand SharePoint SharePoint is great for rapid prototyping
and for proof of concept work It ensures there is enough time to
review adjust and communicate
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Communication Planning
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Will act as a binding agreement (forces you to carry through)
Helps keep communication focused Helps prevent unwanted surprises
The Communication Plan
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Support Planning
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Donrsquot forget you arenrsquot superman
(Sorry Joe)
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Multiple Tiers for Escalation
Tactical Support Team
Help Desk
Site Administrators
End Users
Learning LibrariesOnlineHelp
(You canrsquot know everything)
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Measure SupportLearn and use data to be proactive
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Diversify Support resourcesmediums
Books and Manuals Online
MSDN
TechNet
Blogs
Cheat Sheets One on One Classroom Training
Forums
Help
Etc
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Useful digestible training sessions (less than an hour)
Workshops gt Presentations
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Avoid too much too fastKeep it simple
Itrsquos like learning to drive
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
IS
Use them
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Productivity Hub
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Support Tiphellip
RESPONDYou never want to give the IT busy
signal or support busy signal
BEST PRACTICES CONFERENCE SHAREPOINT
The OutcomeSharePoint is supported effectively
BEST PRACTICES CONFERENCE SHAREPOINT
What to watch out forhellipThe training and support can be
costly in time and resources
BEST PRACTICES CONFERENCE SHAREPOINT
Improved User Adoption
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
How do we get successful User Adoption
USERS MUST UNDERSTAND
THE VALUE
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Successful User Adoption Requireshellip
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Do a video like this onehellip
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Alternative TeamsIf the organization or implementation is small enough you might only need to start with two and break them apart as you maturegrow
Tactical Team Operations
Development
Support
Strategy Team Business
Technical
Identify patternsPlan for patternsExecute patterns
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
I think I see a Pattern
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Executing Governance
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
No Single ldquoApproachrdquo
Projects
Tasks
Communities
Practices
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
AggregateReference Document or Site (Contains all SharePoint Info ndash Single Point of Reference)
ObjectivesPriorities (TechBusiness)
Governance Deliverables
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Utilized by Business Users to develop and implement business solutions that use technology without ITrsquos direct involvement
Our primary unified application delivery platform
Our primary workflowbusiness process automation platform
Our intranet and communication center for internal corporate communications
hellip
SharePoint will behellip
Our (external) web content management platform
Our primary document management platform
Our contact management platform
hellip
SharePoint will not behellip
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
ObjectivesPriorities Disaster Recovery Plan Storage and Quota Policies Monitoring Plans Maintenance Plans Service Level Agreements Security Policies Deployment Process Policies and Schedule
Operations Deliverables
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
ObjectivesPriorities Branding Guide SharePoint Designer Policy Workflow Policy Development Standards (Including OOTB vs Custom) Development Environment Policy Testing Requirements Deployment Process Policies and Schedule
Development Deliverables
SharePoint Standards Online
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
ObjectivesPriorities Site Classification and Platform Classification Site Provisioning ProcessQuestionnaire User Expectations Agreement Roles and Responsibilities Support Agreement(s) Training and Communication Plans MySite Policies (Pictures)hellip
Support Deliverables
BEST PRACTICES CONFERENCE SHAREPOINT
User Lifecycle Policy Taxonomy Management Social Policies Content Standards Legal and Compliance Policy Search Management
Support Deliverables
SharePoint Standards Online
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
IS
Use them
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Governance Checklist
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
TechNet Community and More
BEST PRACTICES CONFERENCE SHAREPOINT
are
Use them
FRAMEWORKS
BEST PRACTICES CONFERENCE SHAREPOINT
ITIL Framework
BEST PRACTICES CONFERENCE SHAREPOINT
COBIT Framework
BEST PRACTICES CONFERENCE SHAREPOINT
Microsoft Operations Framework (MOF)
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
With Governance
BEST PRACTICES CONFERENCE SHAREPOINT
The OutcomeEveryone Achieves a Shared Understanding
of SharePoint Related Processes
BEST PRACTICES CONFERENCE SHAREPOINT
What to watch out forhellipNot just documents policies and
procedures It is an active and ongoing process
BEST PRACTICES CONFERENCE SHAREPOINT
Approaching and Supporting SharePoint
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
What is the best approach for SharePoint Implementations
ITERATIVE APPROACH
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Why Iterative SharePoint is a very large platform It takes time to understand SharePoint SharePoint is great for rapid prototyping
and for proof of concept work It ensures there is enough time to
review adjust and communicate
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Communication Planning
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Will act as a binding agreement (forces you to carry through)
Helps keep communication focused Helps prevent unwanted surprises
The Communication Plan
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Support Planning
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Donrsquot forget you arenrsquot superman
(Sorry Joe)
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Multiple Tiers for Escalation
Tactical Support Team
Help Desk
Site Administrators
End Users
Learning LibrariesOnlineHelp
(You canrsquot know everything)
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Measure SupportLearn and use data to be proactive
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Diversify Support resourcesmediums
Books and Manuals Online
MSDN
TechNet
Blogs
Cheat Sheets One on One Classroom Training
Forums
Help
Etc
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Useful digestible training sessions (less than an hour)
Workshops gt Presentations
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Avoid too much too fastKeep it simple
Itrsquos like learning to drive
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
IS
Use them
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Productivity Hub
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Support Tiphellip
RESPONDYou never want to give the IT busy
signal or support busy signal
BEST PRACTICES CONFERENCE SHAREPOINT
The OutcomeSharePoint is supported effectively
BEST PRACTICES CONFERENCE SHAREPOINT
What to watch out forhellipThe training and support can be
costly in time and resources
BEST PRACTICES CONFERENCE SHAREPOINT
Improved User Adoption
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
How do we get successful User Adoption
USERS MUST UNDERSTAND
THE VALUE
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Successful User Adoption Requireshellip
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Do a video like this onehellip
Identify patternsPlan for patternsExecute patterns
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
I think I see a Pattern
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Executing Governance
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
No Single ldquoApproachrdquo
Projects
Tasks
Communities
Practices
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
AggregateReference Document or Site (Contains all SharePoint Info ndash Single Point of Reference)
ObjectivesPriorities (TechBusiness)
Governance Deliverables
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Utilized by Business Users to develop and implement business solutions that use technology without ITrsquos direct involvement
Our primary unified application delivery platform
Our primary workflowbusiness process automation platform
Our intranet and communication center for internal corporate communications
hellip
SharePoint will behellip
Our (external) web content management platform
Our primary document management platform
Our contact management platform
hellip
SharePoint will not behellip
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
ObjectivesPriorities Disaster Recovery Plan Storage and Quota Policies Monitoring Plans Maintenance Plans Service Level Agreements Security Policies Deployment Process Policies and Schedule
Operations Deliverables
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
ObjectivesPriorities Branding Guide SharePoint Designer Policy Workflow Policy Development Standards (Including OOTB vs Custom) Development Environment Policy Testing Requirements Deployment Process Policies and Schedule
Development Deliverables
SharePoint Standards Online
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
ObjectivesPriorities Site Classification and Platform Classification Site Provisioning ProcessQuestionnaire User Expectations Agreement Roles and Responsibilities Support Agreement(s) Training and Communication Plans MySite Policies (Pictures)hellip
Support Deliverables
BEST PRACTICES CONFERENCE SHAREPOINT
User Lifecycle Policy Taxonomy Management Social Policies Content Standards Legal and Compliance Policy Search Management
Support Deliverables
SharePoint Standards Online
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
IS
Use them
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Governance Checklist
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
TechNet Community and More
BEST PRACTICES CONFERENCE SHAREPOINT
are
Use them
FRAMEWORKS
BEST PRACTICES CONFERENCE SHAREPOINT
ITIL Framework
BEST PRACTICES CONFERENCE SHAREPOINT
COBIT Framework
BEST PRACTICES CONFERENCE SHAREPOINT
Microsoft Operations Framework (MOF)
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
With Governance
BEST PRACTICES CONFERENCE SHAREPOINT
The OutcomeEveryone Achieves a Shared Understanding
of SharePoint Related Processes
BEST PRACTICES CONFERENCE SHAREPOINT
What to watch out forhellipNot just documents policies and
procedures It is an active and ongoing process
BEST PRACTICES CONFERENCE SHAREPOINT
Approaching and Supporting SharePoint
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
What is the best approach for SharePoint Implementations
ITERATIVE APPROACH
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Why Iterative SharePoint is a very large platform It takes time to understand SharePoint SharePoint is great for rapid prototyping
and for proof of concept work It ensures there is enough time to
review adjust and communicate
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Communication Planning
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Will act as a binding agreement (forces you to carry through)
Helps keep communication focused Helps prevent unwanted surprises
The Communication Plan
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Support Planning
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Donrsquot forget you arenrsquot superman
(Sorry Joe)
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Multiple Tiers for Escalation
Tactical Support Team
Help Desk
Site Administrators
End Users
Learning LibrariesOnlineHelp
(You canrsquot know everything)
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Measure SupportLearn and use data to be proactive
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Diversify Support resourcesmediums
Books and Manuals Online
MSDN
TechNet
Blogs
Cheat Sheets One on One Classroom Training
Forums
Help
Etc
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Useful digestible training sessions (less than an hour)
Workshops gt Presentations
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Avoid too much too fastKeep it simple
Itrsquos like learning to drive
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
IS
Use them
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Productivity Hub
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Support Tiphellip
RESPONDYou never want to give the IT busy
signal or support busy signal
BEST PRACTICES CONFERENCE SHAREPOINT
The OutcomeSharePoint is supported effectively
BEST PRACTICES CONFERENCE SHAREPOINT
What to watch out forhellipThe training and support can be
costly in time and resources
BEST PRACTICES CONFERENCE SHAREPOINT
Improved User Adoption
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
How do we get successful User Adoption
USERS MUST UNDERSTAND
THE VALUE
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Successful User Adoption Requireshellip
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Do a video like this onehellip
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
I think I see a Pattern
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Executing Governance
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
No Single ldquoApproachrdquo
Projects
Tasks
Communities
Practices
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
AggregateReference Document or Site (Contains all SharePoint Info ndash Single Point of Reference)
ObjectivesPriorities (TechBusiness)
Governance Deliverables
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Utilized by Business Users to develop and implement business solutions that use technology without ITrsquos direct involvement
Our primary unified application delivery platform
Our primary workflowbusiness process automation platform
Our intranet and communication center for internal corporate communications
hellip
SharePoint will behellip
Our (external) web content management platform
Our primary document management platform
Our contact management platform
hellip
SharePoint will not behellip
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
ObjectivesPriorities Disaster Recovery Plan Storage and Quota Policies Monitoring Plans Maintenance Plans Service Level Agreements Security Policies Deployment Process Policies and Schedule
Operations Deliverables
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
ObjectivesPriorities Branding Guide SharePoint Designer Policy Workflow Policy Development Standards (Including OOTB vs Custom) Development Environment Policy Testing Requirements Deployment Process Policies and Schedule
Development Deliverables
SharePoint Standards Online
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
ObjectivesPriorities Site Classification and Platform Classification Site Provisioning ProcessQuestionnaire User Expectations Agreement Roles and Responsibilities Support Agreement(s) Training and Communication Plans MySite Policies (Pictures)hellip
Support Deliverables
BEST PRACTICES CONFERENCE SHAREPOINT
User Lifecycle Policy Taxonomy Management Social Policies Content Standards Legal and Compliance Policy Search Management
Support Deliverables
SharePoint Standards Online
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
IS
Use them
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Governance Checklist
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
TechNet Community and More
BEST PRACTICES CONFERENCE SHAREPOINT
are
Use them
FRAMEWORKS
BEST PRACTICES CONFERENCE SHAREPOINT
ITIL Framework
BEST PRACTICES CONFERENCE SHAREPOINT
COBIT Framework
BEST PRACTICES CONFERENCE SHAREPOINT
Microsoft Operations Framework (MOF)
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
With Governance
BEST PRACTICES CONFERENCE SHAREPOINT
The OutcomeEveryone Achieves a Shared Understanding
of SharePoint Related Processes
BEST PRACTICES CONFERENCE SHAREPOINT
What to watch out forhellipNot just documents policies and
procedures It is an active and ongoing process
BEST PRACTICES CONFERENCE SHAREPOINT
Approaching and Supporting SharePoint
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
What is the best approach for SharePoint Implementations
ITERATIVE APPROACH
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Why Iterative SharePoint is a very large platform It takes time to understand SharePoint SharePoint is great for rapid prototyping
and for proof of concept work It ensures there is enough time to
review adjust and communicate
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Communication Planning
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Will act as a binding agreement (forces you to carry through)
Helps keep communication focused Helps prevent unwanted surprises
The Communication Plan
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Support Planning
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Donrsquot forget you arenrsquot superman
(Sorry Joe)
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Multiple Tiers for Escalation
Tactical Support Team
Help Desk
Site Administrators
End Users
Learning LibrariesOnlineHelp
(You canrsquot know everything)
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Measure SupportLearn and use data to be proactive
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Diversify Support resourcesmediums
Books and Manuals Online
MSDN
TechNet
Blogs
Cheat Sheets One on One Classroom Training
Forums
Help
Etc
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Useful digestible training sessions (less than an hour)
Workshops gt Presentations
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Avoid too much too fastKeep it simple
Itrsquos like learning to drive
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
IS
Use them
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Productivity Hub
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Support Tiphellip
RESPONDYou never want to give the IT busy
signal or support busy signal
BEST PRACTICES CONFERENCE SHAREPOINT
The OutcomeSharePoint is supported effectively
BEST PRACTICES CONFERENCE SHAREPOINT
What to watch out forhellipThe training and support can be
costly in time and resources
BEST PRACTICES CONFERENCE SHAREPOINT
Improved User Adoption
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
How do we get successful User Adoption
USERS MUST UNDERSTAND
THE VALUE
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Successful User Adoption Requireshellip
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Do a video like this onehellip
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Executing Governance
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
No Single ldquoApproachrdquo
Projects
Tasks
Communities
Practices
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
AggregateReference Document or Site (Contains all SharePoint Info ndash Single Point of Reference)
ObjectivesPriorities (TechBusiness)
Governance Deliverables
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Utilized by Business Users to develop and implement business solutions that use technology without ITrsquos direct involvement
Our primary unified application delivery platform
Our primary workflowbusiness process automation platform
Our intranet and communication center for internal corporate communications
hellip
SharePoint will behellip
Our (external) web content management platform
Our primary document management platform
Our contact management platform
hellip
SharePoint will not behellip
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
ObjectivesPriorities Disaster Recovery Plan Storage and Quota Policies Monitoring Plans Maintenance Plans Service Level Agreements Security Policies Deployment Process Policies and Schedule
Operations Deliverables
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
ObjectivesPriorities Branding Guide SharePoint Designer Policy Workflow Policy Development Standards (Including OOTB vs Custom) Development Environment Policy Testing Requirements Deployment Process Policies and Schedule
Development Deliverables
SharePoint Standards Online
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
ObjectivesPriorities Site Classification and Platform Classification Site Provisioning ProcessQuestionnaire User Expectations Agreement Roles and Responsibilities Support Agreement(s) Training and Communication Plans MySite Policies (Pictures)hellip
Support Deliverables
BEST PRACTICES CONFERENCE SHAREPOINT
User Lifecycle Policy Taxonomy Management Social Policies Content Standards Legal and Compliance Policy Search Management
Support Deliverables
SharePoint Standards Online
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
IS
Use them
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Governance Checklist
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
TechNet Community and More
BEST PRACTICES CONFERENCE SHAREPOINT
are
Use them
FRAMEWORKS
BEST PRACTICES CONFERENCE SHAREPOINT
ITIL Framework
BEST PRACTICES CONFERENCE SHAREPOINT
COBIT Framework
BEST PRACTICES CONFERENCE SHAREPOINT
Microsoft Operations Framework (MOF)
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
With Governance
BEST PRACTICES CONFERENCE SHAREPOINT
The OutcomeEveryone Achieves a Shared Understanding
of SharePoint Related Processes
BEST PRACTICES CONFERENCE SHAREPOINT
What to watch out forhellipNot just documents policies and
procedures It is an active and ongoing process
BEST PRACTICES CONFERENCE SHAREPOINT
Approaching and Supporting SharePoint
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
What is the best approach for SharePoint Implementations
ITERATIVE APPROACH
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Why Iterative SharePoint is a very large platform It takes time to understand SharePoint SharePoint is great for rapid prototyping
and for proof of concept work It ensures there is enough time to
review adjust and communicate
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Communication Planning
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Will act as a binding agreement (forces you to carry through)
Helps keep communication focused Helps prevent unwanted surprises
The Communication Plan
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Support Planning
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Donrsquot forget you arenrsquot superman
(Sorry Joe)
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Multiple Tiers for Escalation
Tactical Support Team
Help Desk
Site Administrators
End Users
Learning LibrariesOnlineHelp
(You canrsquot know everything)
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Measure SupportLearn and use data to be proactive
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Diversify Support resourcesmediums
Books and Manuals Online
MSDN
TechNet
Blogs
Cheat Sheets One on One Classroom Training
Forums
Help
Etc
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Useful digestible training sessions (less than an hour)
Workshops gt Presentations
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Avoid too much too fastKeep it simple
Itrsquos like learning to drive
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
IS
Use them
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Productivity Hub
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Support Tiphellip
RESPONDYou never want to give the IT busy
signal or support busy signal
BEST PRACTICES CONFERENCE SHAREPOINT
The OutcomeSharePoint is supported effectively
BEST PRACTICES CONFERENCE SHAREPOINT
What to watch out forhellipThe training and support can be
costly in time and resources
BEST PRACTICES CONFERENCE SHAREPOINT
Improved User Adoption
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
How do we get successful User Adoption
USERS MUST UNDERSTAND
THE VALUE
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Successful User Adoption Requireshellip
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Do a video like this onehellip
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
No Single ldquoApproachrdquo
Projects
Tasks
Communities
Practices
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
AggregateReference Document or Site (Contains all SharePoint Info ndash Single Point of Reference)
ObjectivesPriorities (TechBusiness)
Governance Deliverables
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Utilized by Business Users to develop and implement business solutions that use technology without ITrsquos direct involvement
Our primary unified application delivery platform
Our primary workflowbusiness process automation platform
Our intranet and communication center for internal corporate communications
hellip
SharePoint will behellip
Our (external) web content management platform
Our primary document management platform
Our contact management platform
hellip
SharePoint will not behellip
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
ObjectivesPriorities Disaster Recovery Plan Storage and Quota Policies Monitoring Plans Maintenance Plans Service Level Agreements Security Policies Deployment Process Policies and Schedule
Operations Deliverables
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
ObjectivesPriorities Branding Guide SharePoint Designer Policy Workflow Policy Development Standards (Including OOTB vs Custom) Development Environment Policy Testing Requirements Deployment Process Policies and Schedule
Development Deliverables
SharePoint Standards Online
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
ObjectivesPriorities Site Classification and Platform Classification Site Provisioning ProcessQuestionnaire User Expectations Agreement Roles and Responsibilities Support Agreement(s) Training and Communication Plans MySite Policies (Pictures)hellip
Support Deliverables
BEST PRACTICES CONFERENCE SHAREPOINT
User Lifecycle Policy Taxonomy Management Social Policies Content Standards Legal and Compliance Policy Search Management
Support Deliverables
SharePoint Standards Online
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
IS
Use them
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Governance Checklist
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
TechNet Community and More
BEST PRACTICES CONFERENCE SHAREPOINT
are
Use them
FRAMEWORKS
BEST PRACTICES CONFERENCE SHAREPOINT
ITIL Framework
BEST PRACTICES CONFERENCE SHAREPOINT
COBIT Framework
BEST PRACTICES CONFERENCE SHAREPOINT
Microsoft Operations Framework (MOF)
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
With Governance
BEST PRACTICES CONFERENCE SHAREPOINT
The OutcomeEveryone Achieves a Shared Understanding
of SharePoint Related Processes
BEST PRACTICES CONFERENCE SHAREPOINT
What to watch out forhellipNot just documents policies and
procedures It is an active and ongoing process
BEST PRACTICES CONFERENCE SHAREPOINT
Approaching and Supporting SharePoint
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
What is the best approach for SharePoint Implementations
ITERATIVE APPROACH
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Why Iterative SharePoint is a very large platform It takes time to understand SharePoint SharePoint is great for rapid prototyping
and for proof of concept work It ensures there is enough time to
review adjust and communicate
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Communication Planning
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Will act as a binding agreement (forces you to carry through)
Helps keep communication focused Helps prevent unwanted surprises
The Communication Plan
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Support Planning
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Donrsquot forget you arenrsquot superman
(Sorry Joe)
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Multiple Tiers for Escalation
Tactical Support Team
Help Desk
Site Administrators
End Users
Learning LibrariesOnlineHelp
(You canrsquot know everything)
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Measure SupportLearn and use data to be proactive
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Diversify Support resourcesmediums
Books and Manuals Online
MSDN
TechNet
Blogs
Cheat Sheets One on One Classroom Training
Forums
Help
Etc
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Useful digestible training sessions (less than an hour)
Workshops gt Presentations
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Avoid too much too fastKeep it simple
Itrsquos like learning to drive
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
IS
Use them
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Productivity Hub
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Support Tiphellip
RESPONDYou never want to give the IT busy
signal or support busy signal
BEST PRACTICES CONFERENCE SHAREPOINT
The OutcomeSharePoint is supported effectively
BEST PRACTICES CONFERENCE SHAREPOINT
What to watch out forhellipThe training and support can be
costly in time and resources
BEST PRACTICES CONFERENCE SHAREPOINT
Improved User Adoption
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
How do we get successful User Adoption
USERS MUST UNDERSTAND
THE VALUE
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Successful User Adoption Requireshellip
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Do a video like this onehellip
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
AggregateReference Document or Site (Contains all SharePoint Info ndash Single Point of Reference)
ObjectivesPriorities (TechBusiness)
Governance Deliverables
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Utilized by Business Users to develop and implement business solutions that use technology without ITrsquos direct involvement
Our primary unified application delivery platform
Our primary workflowbusiness process automation platform
Our intranet and communication center for internal corporate communications
hellip
SharePoint will behellip
Our (external) web content management platform
Our primary document management platform
Our contact management platform
hellip
SharePoint will not behellip
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
ObjectivesPriorities Disaster Recovery Plan Storage and Quota Policies Monitoring Plans Maintenance Plans Service Level Agreements Security Policies Deployment Process Policies and Schedule
Operations Deliverables
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
ObjectivesPriorities Branding Guide SharePoint Designer Policy Workflow Policy Development Standards (Including OOTB vs Custom) Development Environment Policy Testing Requirements Deployment Process Policies and Schedule
Development Deliverables
SharePoint Standards Online
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
ObjectivesPriorities Site Classification and Platform Classification Site Provisioning ProcessQuestionnaire User Expectations Agreement Roles and Responsibilities Support Agreement(s) Training and Communication Plans MySite Policies (Pictures)hellip
Support Deliverables
BEST PRACTICES CONFERENCE SHAREPOINT
User Lifecycle Policy Taxonomy Management Social Policies Content Standards Legal and Compliance Policy Search Management
Support Deliverables
SharePoint Standards Online
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
IS
Use them
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Governance Checklist
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
TechNet Community and More
BEST PRACTICES CONFERENCE SHAREPOINT
are
Use them
FRAMEWORKS
BEST PRACTICES CONFERENCE SHAREPOINT
ITIL Framework
BEST PRACTICES CONFERENCE SHAREPOINT
COBIT Framework
BEST PRACTICES CONFERENCE SHAREPOINT
Microsoft Operations Framework (MOF)
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
With Governance
BEST PRACTICES CONFERENCE SHAREPOINT
The OutcomeEveryone Achieves a Shared Understanding
of SharePoint Related Processes
BEST PRACTICES CONFERENCE SHAREPOINT
What to watch out forhellipNot just documents policies and
procedures It is an active and ongoing process
BEST PRACTICES CONFERENCE SHAREPOINT
Approaching and Supporting SharePoint
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
What is the best approach for SharePoint Implementations
ITERATIVE APPROACH
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Why Iterative SharePoint is a very large platform It takes time to understand SharePoint SharePoint is great for rapid prototyping
and for proof of concept work It ensures there is enough time to
review adjust and communicate
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Communication Planning
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Will act as a binding agreement (forces you to carry through)
Helps keep communication focused Helps prevent unwanted surprises
The Communication Plan
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Support Planning
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Donrsquot forget you arenrsquot superman
(Sorry Joe)
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Multiple Tiers for Escalation
Tactical Support Team
Help Desk
Site Administrators
End Users
Learning LibrariesOnlineHelp
(You canrsquot know everything)
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Measure SupportLearn and use data to be proactive
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Diversify Support resourcesmediums
Books and Manuals Online
MSDN
TechNet
Blogs
Cheat Sheets One on One Classroom Training
Forums
Help
Etc
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Useful digestible training sessions (less than an hour)
Workshops gt Presentations
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Avoid too much too fastKeep it simple
Itrsquos like learning to drive
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
IS
Use them
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Productivity Hub
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Support Tiphellip
RESPONDYou never want to give the IT busy
signal or support busy signal
BEST PRACTICES CONFERENCE SHAREPOINT
The OutcomeSharePoint is supported effectively
BEST PRACTICES CONFERENCE SHAREPOINT
What to watch out forhellipThe training and support can be
costly in time and resources
BEST PRACTICES CONFERENCE SHAREPOINT
Improved User Adoption
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
How do we get successful User Adoption
USERS MUST UNDERSTAND
THE VALUE
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Successful User Adoption Requireshellip
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Do a video like this onehellip
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Utilized by Business Users to develop and implement business solutions that use technology without ITrsquos direct involvement
Our primary unified application delivery platform
Our primary workflowbusiness process automation platform
Our intranet and communication center for internal corporate communications
hellip
SharePoint will behellip
Our (external) web content management platform
Our primary document management platform
Our contact management platform
hellip
SharePoint will not behellip
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
ObjectivesPriorities Disaster Recovery Plan Storage and Quota Policies Monitoring Plans Maintenance Plans Service Level Agreements Security Policies Deployment Process Policies and Schedule
Operations Deliverables
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
ObjectivesPriorities Branding Guide SharePoint Designer Policy Workflow Policy Development Standards (Including OOTB vs Custom) Development Environment Policy Testing Requirements Deployment Process Policies and Schedule
Development Deliverables
SharePoint Standards Online
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
ObjectivesPriorities Site Classification and Platform Classification Site Provisioning ProcessQuestionnaire User Expectations Agreement Roles and Responsibilities Support Agreement(s) Training and Communication Plans MySite Policies (Pictures)hellip
Support Deliverables
BEST PRACTICES CONFERENCE SHAREPOINT
User Lifecycle Policy Taxonomy Management Social Policies Content Standards Legal and Compliance Policy Search Management
Support Deliverables
SharePoint Standards Online
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
IS
Use them
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Governance Checklist
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
TechNet Community and More
BEST PRACTICES CONFERENCE SHAREPOINT
are
Use them
FRAMEWORKS
BEST PRACTICES CONFERENCE SHAREPOINT
ITIL Framework
BEST PRACTICES CONFERENCE SHAREPOINT
COBIT Framework
BEST PRACTICES CONFERENCE SHAREPOINT
Microsoft Operations Framework (MOF)
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
With Governance
BEST PRACTICES CONFERENCE SHAREPOINT
The OutcomeEveryone Achieves a Shared Understanding
of SharePoint Related Processes
BEST PRACTICES CONFERENCE SHAREPOINT
What to watch out forhellipNot just documents policies and
procedures It is an active and ongoing process
BEST PRACTICES CONFERENCE SHAREPOINT
Approaching and Supporting SharePoint
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
What is the best approach for SharePoint Implementations
ITERATIVE APPROACH
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Why Iterative SharePoint is a very large platform It takes time to understand SharePoint SharePoint is great for rapid prototyping
and for proof of concept work It ensures there is enough time to
review adjust and communicate
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Communication Planning
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Will act as a binding agreement (forces you to carry through)
Helps keep communication focused Helps prevent unwanted surprises
The Communication Plan
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Support Planning
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Donrsquot forget you arenrsquot superman
(Sorry Joe)
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Multiple Tiers for Escalation
Tactical Support Team
Help Desk
Site Administrators
End Users
Learning LibrariesOnlineHelp
(You canrsquot know everything)
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Measure SupportLearn and use data to be proactive
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Diversify Support resourcesmediums
Books and Manuals Online
MSDN
TechNet
Blogs
Cheat Sheets One on One Classroom Training
Forums
Help
Etc
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Useful digestible training sessions (less than an hour)
Workshops gt Presentations
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Avoid too much too fastKeep it simple
Itrsquos like learning to drive
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
IS
Use them
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Productivity Hub
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Support Tiphellip
RESPONDYou never want to give the IT busy
signal or support busy signal
BEST PRACTICES CONFERENCE SHAREPOINT
The OutcomeSharePoint is supported effectively
BEST PRACTICES CONFERENCE SHAREPOINT
What to watch out forhellipThe training and support can be
costly in time and resources
BEST PRACTICES CONFERENCE SHAREPOINT
Improved User Adoption
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
How do we get successful User Adoption
USERS MUST UNDERSTAND
THE VALUE
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Successful User Adoption Requireshellip
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Do a video like this onehellip
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
ObjectivesPriorities Disaster Recovery Plan Storage and Quota Policies Monitoring Plans Maintenance Plans Service Level Agreements Security Policies Deployment Process Policies and Schedule
Operations Deliverables
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
ObjectivesPriorities Branding Guide SharePoint Designer Policy Workflow Policy Development Standards (Including OOTB vs Custom) Development Environment Policy Testing Requirements Deployment Process Policies and Schedule
Development Deliverables
SharePoint Standards Online
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
ObjectivesPriorities Site Classification and Platform Classification Site Provisioning ProcessQuestionnaire User Expectations Agreement Roles and Responsibilities Support Agreement(s) Training and Communication Plans MySite Policies (Pictures)hellip
Support Deliverables
BEST PRACTICES CONFERENCE SHAREPOINT
User Lifecycle Policy Taxonomy Management Social Policies Content Standards Legal and Compliance Policy Search Management
Support Deliverables
SharePoint Standards Online
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
IS
Use them
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Governance Checklist
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
TechNet Community and More
BEST PRACTICES CONFERENCE SHAREPOINT
are
Use them
FRAMEWORKS
BEST PRACTICES CONFERENCE SHAREPOINT
ITIL Framework
BEST PRACTICES CONFERENCE SHAREPOINT
COBIT Framework
BEST PRACTICES CONFERENCE SHAREPOINT
Microsoft Operations Framework (MOF)
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
With Governance
BEST PRACTICES CONFERENCE SHAREPOINT
The OutcomeEveryone Achieves a Shared Understanding
of SharePoint Related Processes
BEST PRACTICES CONFERENCE SHAREPOINT
What to watch out forhellipNot just documents policies and
procedures It is an active and ongoing process
BEST PRACTICES CONFERENCE SHAREPOINT
Approaching and Supporting SharePoint
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
What is the best approach for SharePoint Implementations
ITERATIVE APPROACH
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Why Iterative SharePoint is a very large platform It takes time to understand SharePoint SharePoint is great for rapid prototyping
and for proof of concept work It ensures there is enough time to
review adjust and communicate
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Communication Planning
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Will act as a binding agreement (forces you to carry through)
Helps keep communication focused Helps prevent unwanted surprises
The Communication Plan
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Support Planning
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Donrsquot forget you arenrsquot superman
(Sorry Joe)
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Multiple Tiers for Escalation
Tactical Support Team
Help Desk
Site Administrators
End Users
Learning LibrariesOnlineHelp
(You canrsquot know everything)
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Measure SupportLearn and use data to be proactive
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Diversify Support resourcesmediums
Books and Manuals Online
MSDN
TechNet
Blogs
Cheat Sheets One on One Classroom Training
Forums
Help
Etc
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Useful digestible training sessions (less than an hour)
Workshops gt Presentations
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Avoid too much too fastKeep it simple
Itrsquos like learning to drive
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
IS
Use them
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Productivity Hub
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Support Tiphellip
RESPONDYou never want to give the IT busy
signal or support busy signal
BEST PRACTICES CONFERENCE SHAREPOINT
The OutcomeSharePoint is supported effectively
BEST PRACTICES CONFERENCE SHAREPOINT
What to watch out forhellipThe training and support can be
costly in time and resources
BEST PRACTICES CONFERENCE SHAREPOINT
Improved User Adoption
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
How do we get successful User Adoption
USERS MUST UNDERSTAND
THE VALUE
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Successful User Adoption Requireshellip
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Do a video like this onehellip
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
ObjectivesPriorities Branding Guide SharePoint Designer Policy Workflow Policy Development Standards (Including OOTB vs Custom) Development Environment Policy Testing Requirements Deployment Process Policies and Schedule
Development Deliverables
SharePoint Standards Online
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
ObjectivesPriorities Site Classification and Platform Classification Site Provisioning ProcessQuestionnaire User Expectations Agreement Roles and Responsibilities Support Agreement(s) Training and Communication Plans MySite Policies (Pictures)hellip
Support Deliverables
BEST PRACTICES CONFERENCE SHAREPOINT
User Lifecycle Policy Taxonomy Management Social Policies Content Standards Legal and Compliance Policy Search Management
Support Deliverables
SharePoint Standards Online
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
IS
Use them
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Governance Checklist
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
TechNet Community and More
BEST PRACTICES CONFERENCE SHAREPOINT
are
Use them
FRAMEWORKS
BEST PRACTICES CONFERENCE SHAREPOINT
ITIL Framework
BEST PRACTICES CONFERENCE SHAREPOINT
COBIT Framework
BEST PRACTICES CONFERENCE SHAREPOINT
Microsoft Operations Framework (MOF)
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
With Governance
BEST PRACTICES CONFERENCE SHAREPOINT
The OutcomeEveryone Achieves a Shared Understanding
of SharePoint Related Processes
BEST PRACTICES CONFERENCE SHAREPOINT
What to watch out forhellipNot just documents policies and
procedures It is an active and ongoing process
BEST PRACTICES CONFERENCE SHAREPOINT
Approaching and Supporting SharePoint
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
What is the best approach for SharePoint Implementations
ITERATIVE APPROACH
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Why Iterative SharePoint is a very large platform It takes time to understand SharePoint SharePoint is great for rapid prototyping
and for proof of concept work It ensures there is enough time to
review adjust and communicate
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Communication Planning
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Will act as a binding agreement (forces you to carry through)
Helps keep communication focused Helps prevent unwanted surprises
The Communication Plan
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Support Planning
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Donrsquot forget you arenrsquot superman
(Sorry Joe)
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Multiple Tiers for Escalation
Tactical Support Team
Help Desk
Site Administrators
End Users
Learning LibrariesOnlineHelp
(You canrsquot know everything)
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Measure SupportLearn and use data to be proactive
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Diversify Support resourcesmediums
Books and Manuals Online
MSDN
TechNet
Blogs
Cheat Sheets One on One Classroom Training
Forums
Help
Etc
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Useful digestible training sessions (less than an hour)
Workshops gt Presentations
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Avoid too much too fastKeep it simple
Itrsquos like learning to drive
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
IS
Use them
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Productivity Hub
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Support Tiphellip
RESPONDYou never want to give the IT busy
signal or support busy signal
BEST PRACTICES CONFERENCE SHAREPOINT
The OutcomeSharePoint is supported effectively
BEST PRACTICES CONFERENCE SHAREPOINT
What to watch out forhellipThe training and support can be
costly in time and resources
BEST PRACTICES CONFERENCE SHAREPOINT
Improved User Adoption
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
How do we get successful User Adoption
USERS MUST UNDERSTAND
THE VALUE
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Successful User Adoption Requireshellip
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Do a video like this onehellip
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
ObjectivesPriorities Site Classification and Platform Classification Site Provisioning ProcessQuestionnaire User Expectations Agreement Roles and Responsibilities Support Agreement(s) Training and Communication Plans MySite Policies (Pictures)hellip
Support Deliverables
BEST PRACTICES CONFERENCE SHAREPOINT
User Lifecycle Policy Taxonomy Management Social Policies Content Standards Legal and Compliance Policy Search Management
Support Deliverables
SharePoint Standards Online
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
IS
Use them
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Governance Checklist
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
TechNet Community and More
BEST PRACTICES CONFERENCE SHAREPOINT
are
Use them
FRAMEWORKS
BEST PRACTICES CONFERENCE SHAREPOINT
ITIL Framework
BEST PRACTICES CONFERENCE SHAREPOINT
COBIT Framework
BEST PRACTICES CONFERENCE SHAREPOINT
Microsoft Operations Framework (MOF)
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
With Governance
BEST PRACTICES CONFERENCE SHAREPOINT
The OutcomeEveryone Achieves a Shared Understanding
of SharePoint Related Processes
BEST PRACTICES CONFERENCE SHAREPOINT
What to watch out forhellipNot just documents policies and
procedures It is an active and ongoing process
BEST PRACTICES CONFERENCE SHAREPOINT
Approaching and Supporting SharePoint
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
What is the best approach for SharePoint Implementations
ITERATIVE APPROACH
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Why Iterative SharePoint is a very large platform It takes time to understand SharePoint SharePoint is great for rapid prototyping
and for proof of concept work It ensures there is enough time to
review adjust and communicate
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Communication Planning
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Will act as a binding agreement (forces you to carry through)
Helps keep communication focused Helps prevent unwanted surprises
The Communication Plan
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Support Planning
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Donrsquot forget you arenrsquot superman
(Sorry Joe)
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Multiple Tiers for Escalation
Tactical Support Team
Help Desk
Site Administrators
End Users
Learning LibrariesOnlineHelp
(You canrsquot know everything)
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Measure SupportLearn and use data to be proactive
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Diversify Support resourcesmediums
Books and Manuals Online
MSDN
TechNet
Blogs
Cheat Sheets One on One Classroom Training
Forums
Help
Etc
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Useful digestible training sessions (less than an hour)
Workshops gt Presentations
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Avoid too much too fastKeep it simple
Itrsquos like learning to drive
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
IS
Use them
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Productivity Hub
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Support Tiphellip
RESPONDYou never want to give the IT busy
signal or support busy signal
BEST PRACTICES CONFERENCE SHAREPOINT
The OutcomeSharePoint is supported effectively
BEST PRACTICES CONFERENCE SHAREPOINT
What to watch out forhellipThe training and support can be
costly in time and resources
BEST PRACTICES CONFERENCE SHAREPOINT
Improved User Adoption
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
How do we get successful User Adoption
USERS MUST UNDERSTAND
THE VALUE
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Successful User Adoption Requireshellip
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Do a video like this onehellip
BEST PRACTICES CONFERENCE SHAREPOINT
User Lifecycle Policy Taxonomy Management Social Policies Content Standards Legal and Compliance Policy Search Management
Support Deliverables
SharePoint Standards Online
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
IS
Use them
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Governance Checklist
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
TechNet Community and More
BEST PRACTICES CONFERENCE SHAREPOINT
are
Use them
FRAMEWORKS
BEST PRACTICES CONFERENCE SHAREPOINT
ITIL Framework
BEST PRACTICES CONFERENCE SHAREPOINT
COBIT Framework
BEST PRACTICES CONFERENCE SHAREPOINT
Microsoft Operations Framework (MOF)
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
With Governance
BEST PRACTICES CONFERENCE SHAREPOINT
The OutcomeEveryone Achieves a Shared Understanding
of SharePoint Related Processes
BEST PRACTICES CONFERENCE SHAREPOINT
What to watch out forhellipNot just documents policies and
procedures It is an active and ongoing process
BEST PRACTICES CONFERENCE SHAREPOINT
Approaching and Supporting SharePoint
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
What is the best approach for SharePoint Implementations
ITERATIVE APPROACH
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Why Iterative SharePoint is a very large platform It takes time to understand SharePoint SharePoint is great for rapid prototyping
and for proof of concept work It ensures there is enough time to
review adjust and communicate
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Communication Planning
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Will act as a binding agreement (forces you to carry through)
Helps keep communication focused Helps prevent unwanted surprises
The Communication Plan
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Support Planning
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Donrsquot forget you arenrsquot superman
(Sorry Joe)
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Multiple Tiers for Escalation
Tactical Support Team
Help Desk
Site Administrators
End Users
Learning LibrariesOnlineHelp
(You canrsquot know everything)
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Measure SupportLearn and use data to be proactive
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Diversify Support resourcesmediums
Books and Manuals Online
MSDN
TechNet
Blogs
Cheat Sheets One on One Classroom Training
Forums
Help
Etc
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Useful digestible training sessions (less than an hour)
Workshops gt Presentations
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Avoid too much too fastKeep it simple
Itrsquos like learning to drive
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
IS
Use them
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Productivity Hub
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Support Tiphellip
RESPONDYou never want to give the IT busy
signal or support busy signal
BEST PRACTICES CONFERENCE SHAREPOINT
The OutcomeSharePoint is supported effectively
BEST PRACTICES CONFERENCE SHAREPOINT
What to watch out forhellipThe training and support can be
costly in time and resources
BEST PRACTICES CONFERENCE SHAREPOINT
Improved User Adoption
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
How do we get successful User Adoption
USERS MUST UNDERSTAND
THE VALUE
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Successful User Adoption Requireshellip
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Do a video like this onehellip
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
IS
Use them
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Governance Checklist
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
TechNet Community and More
BEST PRACTICES CONFERENCE SHAREPOINT
are
Use them
FRAMEWORKS
BEST PRACTICES CONFERENCE SHAREPOINT
ITIL Framework
BEST PRACTICES CONFERENCE SHAREPOINT
COBIT Framework
BEST PRACTICES CONFERENCE SHAREPOINT
Microsoft Operations Framework (MOF)
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
With Governance
BEST PRACTICES CONFERENCE SHAREPOINT
The OutcomeEveryone Achieves a Shared Understanding
of SharePoint Related Processes
BEST PRACTICES CONFERENCE SHAREPOINT
What to watch out forhellipNot just documents policies and
procedures It is an active and ongoing process
BEST PRACTICES CONFERENCE SHAREPOINT
Approaching and Supporting SharePoint
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
What is the best approach for SharePoint Implementations
ITERATIVE APPROACH
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Why Iterative SharePoint is a very large platform It takes time to understand SharePoint SharePoint is great for rapid prototyping
and for proof of concept work It ensures there is enough time to
review adjust and communicate
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Communication Planning
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Will act as a binding agreement (forces you to carry through)
Helps keep communication focused Helps prevent unwanted surprises
The Communication Plan
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Support Planning
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Donrsquot forget you arenrsquot superman
(Sorry Joe)
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Multiple Tiers for Escalation
Tactical Support Team
Help Desk
Site Administrators
End Users
Learning LibrariesOnlineHelp
(You canrsquot know everything)
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Measure SupportLearn and use data to be proactive
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Diversify Support resourcesmediums
Books and Manuals Online
MSDN
TechNet
Blogs
Cheat Sheets One on One Classroom Training
Forums
Help
Etc
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Useful digestible training sessions (less than an hour)
Workshops gt Presentations
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Avoid too much too fastKeep it simple
Itrsquos like learning to drive
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
IS
Use them
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Productivity Hub
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Support Tiphellip
RESPONDYou never want to give the IT busy
signal or support busy signal
BEST PRACTICES CONFERENCE SHAREPOINT
The OutcomeSharePoint is supported effectively
BEST PRACTICES CONFERENCE SHAREPOINT
What to watch out forhellipThe training and support can be
costly in time and resources
BEST PRACTICES CONFERENCE SHAREPOINT
Improved User Adoption
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
How do we get successful User Adoption
USERS MUST UNDERSTAND
THE VALUE
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Successful User Adoption Requireshellip
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Do a video like this onehellip
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Governance Checklist
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
TechNet Community and More
BEST PRACTICES CONFERENCE SHAREPOINT
are
Use them
FRAMEWORKS
BEST PRACTICES CONFERENCE SHAREPOINT
ITIL Framework
BEST PRACTICES CONFERENCE SHAREPOINT
COBIT Framework
BEST PRACTICES CONFERENCE SHAREPOINT
Microsoft Operations Framework (MOF)
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
With Governance
BEST PRACTICES CONFERENCE SHAREPOINT
The OutcomeEveryone Achieves a Shared Understanding
of SharePoint Related Processes
BEST PRACTICES CONFERENCE SHAREPOINT
What to watch out forhellipNot just documents policies and
procedures It is an active and ongoing process
BEST PRACTICES CONFERENCE SHAREPOINT
Approaching and Supporting SharePoint
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
What is the best approach for SharePoint Implementations
ITERATIVE APPROACH
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Why Iterative SharePoint is a very large platform It takes time to understand SharePoint SharePoint is great for rapid prototyping
and for proof of concept work It ensures there is enough time to
review adjust and communicate
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Communication Planning
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Will act as a binding agreement (forces you to carry through)
Helps keep communication focused Helps prevent unwanted surprises
The Communication Plan
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Support Planning
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Donrsquot forget you arenrsquot superman
(Sorry Joe)
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Multiple Tiers for Escalation
Tactical Support Team
Help Desk
Site Administrators
End Users
Learning LibrariesOnlineHelp
(You canrsquot know everything)
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Measure SupportLearn and use data to be proactive
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Diversify Support resourcesmediums
Books and Manuals Online
MSDN
TechNet
Blogs
Cheat Sheets One on One Classroom Training
Forums
Help
Etc
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Useful digestible training sessions (less than an hour)
Workshops gt Presentations
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Avoid too much too fastKeep it simple
Itrsquos like learning to drive
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
IS
Use them
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Productivity Hub
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Support Tiphellip
RESPONDYou never want to give the IT busy
signal or support busy signal
BEST PRACTICES CONFERENCE SHAREPOINT
The OutcomeSharePoint is supported effectively
BEST PRACTICES CONFERENCE SHAREPOINT
What to watch out forhellipThe training and support can be
costly in time and resources
BEST PRACTICES CONFERENCE SHAREPOINT
Improved User Adoption
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
How do we get successful User Adoption
USERS MUST UNDERSTAND
THE VALUE
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Successful User Adoption Requireshellip
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Do a video like this onehellip
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
TechNet Community and More
BEST PRACTICES CONFERENCE SHAREPOINT
are
Use them
FRAMEWORKS
BEST PRACTICES CONFERENCE SHAREPOINT
ITIL Framework
BEST PRACTICES CONFERENCE SHAREPOINT
COBIT Framework
BEST PRACTICES CONFERENCE SHAREPOINT
Microsoft Operations Framework (MOF)
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
With Governance
BEST PRACTICES CONFERENCE SHAREPOINT
The OutcomeEveryone Achieves a Shared Understanding
of SharePoint Related Processes
BEST PRACTICES CONFERENCE SHAREPOINT
What to watch out forhellipNot just documents policies and
procedures It is an active and ongoing process
BEST PRACTICES CONFERENCE SHAREPOINT
Approaching and Supporting SharePoint
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
What is the best approach for SharePoint Implementations
ITERATIVE APPROACH
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Why Iterative SharePoint is a very large platform It takes time to understand SharePoint SharePoint is great for rapid prototyping
and for proof of concept work It ensures there is enough time to
review adjust and communicate
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Communication Planning
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Will act as a binding agreement (forces you to carry through)
Helps keep communication focused Helps prevent unwanted surprises
The Communication Plan
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Support Planning
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Donrsquot forget you arenrsquot superman
(Sorry Joe)
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Multiple Tiers for Escalation
Tactical Support Team
Help Desk
Site Administrators
End Users
Learning LibrariesOnlineHelp
(You canrsquot know everything)
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Measure SupportLearn and use data to be proactive
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Diversify Support resourcesmediums
Books and Manuals Online
MSDN
TechNet
Blogs
Cheat Sheets One on One Classroom Training
Forums
Help
Etc
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Useful digestible training sessions (less than an hour)
Workshops gt Presentations
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Avoid too much too fastKeep it simple
Itrsquos like learning to drive
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
IS
Use them
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Productivity Hub
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Support Tiphellip
RESPONDYou never want to give the IT busy
signal or support busy signal
BEST PRACTICES CONFERENCE SHAREPOINT
The OutcomeSharePoint is supported effectively
BEST PRACTICES CONFERENCE SHAREPOINT
What to watch out forhellipThe training and support can be
costly in time and resources
BEST PRACTICES CONFERENCE SHAREPOINT
Improved User Adoption
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
How do we get successful User Adoption
USERS MUST UNDERSTAND
THE VALUE
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Successful User Adoption Requireshellip
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Do a video like this onehellip
BEST PRACTICES CONFERENCE SHAREPOINT
are
Use them
FRAMEWORKS
BEST PRACTICES CONFERENCE SHAREPOINT
ITIL Framework
BEST PRACTICES CONFERENCE SHAREPOINT
COBIT Framework
BEST PRACTICES CONFERENCE SHAREPOINT
Microsoft Operations Framework (MOF)
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
With Governance
BEST PRACTICES CONFERENCE SHAREPOINT
The OutcomeEveryone Achieves a Shared Understanding
of SharePoint Related Processes
BEST PRACTICES CONFERENCE SHAREPOINT
What to watch out forhellipNot just documents policies and
procedures It is an active and ongoing process
BEST PRACTICES CONFERENCE SHAREPOINT
Approaching and Supporting SharePoint
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
What is the best approach for SharePoint Implementations
ITERATIVE APPROACH
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Why Iterative SharePoint is a very large platform It takes time to understand SharePoint SharePoint is great for rapid prototyping
and for proof of concept work It ensures there is enough time to
review adjust and communicate
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Communication Planning
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Will act as a binding agreement (forces you to carry through)
Helps keep communication focused Helps prevent unwanted surprises
The Communication Plan
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Support Planning
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Donrsquot forget you arenrsquot superman
(Sorry Joe)
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Multiple Tiers for Escalation
Tactical Support Team
Help Desk
Site Administrators
End Users
Learning LibrariesOnlineHelp
(You canrsquot know everything)
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Measure SupportLearn and use data to be proactive
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Diversify Support resourcesmediums
Books and Manuals Online
MSDN
TechNet
Blogs
Cheat Sheets One on One Classroom Training
Forums
Help
Etc
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Useful digestible training sessions (less than an hour)
Workshops gt Presentations
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Avoid too much too fastKeep it simple
Itrsquos like learning to drive
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
IS
Use them
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Productivity Hub
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Support Tiphellip
RESPONDYou never want to give the IT busy
signal or support busy signal
BEST PRACTICES CONFERENCE SHAREPOINT
The OutcomeSharePoint is supported effectively
BEST PRACTICES CONFERENCE SHAREPOINT
What to watch out forhellipThe training and support can be
costly in time and resources
BEST PRACTICES CONFERENCE SHAREPOINT
Improved User Adoption
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
How do we get successful User Adoption
USERS MUST UNDERSTAND
THE VALUE
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Successful User Adoption Requireshellip
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Do a video like this onehellip
BEST PRACTICES CONFERENCE SHAREPOINT
ITIL Framework
BEST PRACTICES CONFERENCE SHAREPOINT
COBIT Framework
BEST PRACTICES CONFERENCE SHAREPOINT
Microsoft Operations Framework (MOF)
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
With Governance
BEST PRACTICES CONFERENCE SHAREPOINT
The OutcomeEveryone Achieves a Shared Understanding
of SharePoint Related Processes
BEST PRACTICES CONFERENCE SHAREPOINT
What to watch out forhellipNot just documents policies and
procedures It is an active and ongoing process
BEST PRACTICES CONFERENCE SHAREPOINT
Approaching and Supporting SharePoint
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
What is the best approach for SharePoint Implementations
ITERATIVE APPROACH
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Why Iterative SharePoint is a very large platform It takes time to understand SharePoint SharePoint is great for rapid prototyping
and for proof of concept work It ensures there is enough time to
review adjust and communicate
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Communication Planning
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Will act as a binding agreement (forces you to carry through)
Helps keep communication focused Helps prevent unwanted surprises
The Communication Plan
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Support Planning
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Donrsquot forget you arenrsquot superman
(Sorry Joe)
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Multiple Tiers for Escalation
Tactical Support Team
Help Desk
Site Administrators
End Users
Learning LibrariesOnlineHelp
(You canrsquot know everything)
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Measure SupportLearn and use data to be proactive
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Diversify Support resourcesmediums
Books and Manuals Online
MSDN
TechNet
Blogs
Cheat Sheets One on One Classroom Training
Forums
Help
Etc
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Useful digestible training sessions (less than an hour)
Workshops gt Presentations
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Avoid too much too fastKeep it simple
Itrsquos like learning to drive
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
IS
Use them
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Productivity Hub
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Support Tiphellip
RESPONDYou never want to give the IT busy
signal or support busy signal
BEST PRACTICES CONFERENCE SHAREPOINT
The OutcomeSharePoint is supported effectively
BEST PRACTICES CONFERENCE SHAREPOINT
What to watch out forhellipThe training and support can be
costly in time and resources
BEST PRACTICES CONFERENCE SHAREPOINT
Improved User Adoption
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
How do we get successful User Adoption
USERS MUST UNDERSTAND
THE VALUE
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Successful User Adoption Requireshellip
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Do a video like this onehellip
BEST PRACTICES CONFERENCE SHAREPOINT
COBIT Framework
BEST PRACTICES CONFERENCE SHAREPOINT
Microsoft Operations Framework (MOF)
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
With Governance
BEST PRACTICES CONFERENCE SHAREPOINT
The OutcomeEveryone Achieves a Shared Understanding
of SharePoint Related Processes
BEST PRACTICES CONFERENCE SHAREPOINT
What to watch out forhellipNot just documents policies and
procedures It is an active and ongoing process
BEST PRACTICES CONFERENCE SHAREPOINT
Approaching and Supporting SharePoint
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
What is the best approach for SharePoint Implementations
ITERATIVE APPROACH
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Why Iterative SharePoint is a very large platform It takes time to understand SharePoint SharePoint is great for rapid prototyping
and for proof of concept work It ensures there is enough time to
review adjust and communicate
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Communication Planning
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Will act as a binding agreement (forces you to carry through)
Helps keep communication focused Helps prevent unwanted surprises
The Communication Plan
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Support Planning
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Donrsquot forget you arenrsquot superman
(Sorry Joe)
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Multiple Tiers for Escalation
Tactical Support Team
Help Desk
Site Administrators
End Users
Learning LibrariesOnlineHelp
(You canrsquot know everything)
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Measure SupportLearn and use data to be proactive
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Diversify Support resourcesmediums
Books and Manuals Online
MSDN
TechNet
Blogs
Cheat Sheets One on One Classroom Training
Forums
Help
Etc
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Useful digestible training sessions (less than an hour)
Workshops gt Presentations
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Avoid too much too fastKeep it simple
Itrsquos like learning to drive
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
IS
Use them
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Productivity Hub
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Support Tiphellip
RESPONDYou never want to give the IT busy
signal or support busy signal
BEST PRACTICES CONFERENCE SHAREPOINT
The OutcomeSharePoint is supported effectively
BEST PRACTICES CONFERENCE SHAREPOINT
What to watch out forhellipThe training and support can be
costly in time and resources
BEST PRACTICES CONFERENCE SHAREPOINT
Improved User Adoption
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
How do we get successful User Adoption
USERS MUST UNDERSTAND
THE VALUE
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Successful User Adoption Requireshellip
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Do a video like this onehellip
BEST PRACTICES CONFERENCE SHAREPOINT
Microsoft Operations Framework (MOF)
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
With Governance
BEST PRACTICES CONFERENCE SHAREPOINT
The OutcomeEveryone Achieves a Shared Understanding
of SharePoint Related Processes
BEST PRACTICES CONFERENCE SHAREPOINT
What to watch out forhellipNot just documents policies and
procedures It is an active and ongoing process
BEST PRACTICES CONFERENCE SHAREPOINT
Approaching and Supporting SharePoint
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
What is the best approach for SharePoint Implementations
ITERATIVE APPROACH
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Why Iterative SharePoint is a very large platform It takes time to understand SharePoint SharePoint is great for rapid prototyping
and for proof of concept work It ensures there is enough time to
review adjust and communicate
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Communication Planning
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Will act as a binding agreement (forces you to carry through)
Helps keep communication focused Helps prevent unwanted surprises
The Communication Plan
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Support Planning
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Donrsquot forget you arenrsquot superman
(Sorry Joe)
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Multiple Tiers for Escalation
Tactical Support Team
Help Desk
Site Administrators
End Users
Learning LibrariesOnlineHelp
(You canrsquot know everything)
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Measure SupportLearn and use data to be proactive
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Diversify Support resourcesmediums
Books and Manuals Online
MSDN
TechNet
Blogs
Cheat Sheets One on One Classroom Training
Forums
Help
Etc
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Useful digestible training sessions (less than an hour)
Workshops gt Presentations
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Avoid too much too fastKeep it simple
Itrsquos like learning to drive
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
IS
Use them
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Productivity Hub
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Support Tiphellip
RESPONDYou never want to give the IT busy
signal or support busy signal
BEST PRACTICES CONFERENCE SHAREPOINT
The OutcomeSharePoint is supported effectively
BEST PRACTICES CONFERENCE SHAREPOINT
What to watch out forhellipThe training and support can be
costly in time and resources
BEST PRACTICES CONFERENCE SHAREPOINT
Improved User Adoption
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
How do we get successful User Adoption
USERS MUST UNDERSTAND
THE VALUE
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Successful User Adoption Requireshellip
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Do a video like this onehellip
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
With Governance
BEST PRACTICES CONFERENCE SHAREPOINT
The OutcomeEveryone Achieves a Shared Understanding
of SharePoint Related Processes
BEST PRACTICES CONFERENCE SHAREPOINT
What to watch out forhellipNot just documents policies and
procedures It is an active and ongoing process
BEST PRACTICES CONFERENCE SHAREPOINT
Approaching and Supporting SharePoint
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
What is the best approach for SharePoint Implementations
ITERATIVE APPROACH
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Why Iterative SharePoint is a very large platform It takes time to understand SharePoint SharePoint is great for rapid prototyping
and for proof of concept work It ensures there is enough time to
review adjust and communicate
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Communication Planning
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Will act as a binding agreement (forces you to carry through)
Helps keep communication focused Helps prevent unwanted surprises
The Communication Plan
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Support Planning
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Donrsquot forget you arenrsquot superman
(Sorry Joe)
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Multiple Tiers for Escalation
Tactical Support Team
Help Desk
Site Administrators
End Users
Learning LibrariesOnlineHelp
(You canrsquot know everything)
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Measure SupportLearn and use data to be proactive
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Diversify Support resourcesmediums
Books and Manuals Online
MSDN
TechNet
Blogs
Cheat Sheets One on One Classroom Training
Forums
Help
Etc
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Useful digestible training sessions (less than an hour)
Workshops gt Presentations
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Avoid too much too fastKeep it simple
Itrsquos like learning to drive
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
IS
Use them
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Productivity Hub
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Support Tiphellip
RESPONDYou never want to give the IT busy
signal or support busy signal
BEST PRACTICES CONFERENCE SHAREPOINT
The OutcomeSharePoint is supported effectively
BEST PRACTICES CONFERENCE SHAREPOINT
What to watch out forhellipThe training and support can be
costly in time and resources
BEST PRACTICES CONFERENCE SHAREPOINT
Improved User Adoption
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
How do we get successful User Adoption
USERS MUST UNDERSTAND
THE VALUE
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Successful User Adoption Requireshellip
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Do a video like this onehellip
BEST PRACTICES CONFERENCE SHAREPOINT
The OutcomeEveryone Achieves a Shared Understanding
of SharePoint Related Processes
BEST PRACTICES CONFERENCE SHAREPOINT
What to watch out forhellipNot just documents policies and
procedures It is an active and ongoing process
BEST PRACTICES CONFERENCE SHAREPOINT
Approaching and Supporting SharePoint
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
What is the best approach for SharePoint Implementations
ITERATIVE APPROACH
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Why Iterative SharePoint is a very large platform It takes time to understand SharePoint SharePoint is great for rapid prototyping
and for proof of concept work It ensures there is enough time to
review adjust and communicate
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Communication Planning
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Will act as a binding agreement (forces you to carry through)
Helps keep communication focused Helps prevent unwanted surprises
The Communication Plan
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Support Planning
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Donrsquot forget you arenrsquot superman
(Sorry Joe)
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Multiple Tiers for Escalation
Tactical Support Team
Help Desk
Site Administrators
End Users
Learning LibrariesOnlineHelp
(You canrsquot know everything)
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Measure SupportLearn and use data to be proactive
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Diversify Support resourcesmediums
Books and Manuals Online
MSDN
TechNet
Blogs
Cheat Sheets One on One Classroom Training
Forums
Help
Etc
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Useful digestible training sessions (less than an hour)
Workshops gt Presentations
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Avoid too much too fastKeep it simple
Itrsquos like learning to drive
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
IS
Use them
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Productivity Hub
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Support Tiphellip
RESPONDYou never want to give the IT busy
signal or support busy signal
BEST PRACTICES CONFERENCE SHAREPOINT
The OutcomeSharePoint is supported effectively
BEST PRACTICES CONFERENCE SHAREPOINT
What to watch out forhellipThe training and support can be
costly in time and resources
BEST PRACTICES CONFERENCE SHAREPOINT
Improved User Adoption
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
How do we get successful User Adoption
USERS MUST UNDERSTAND
THE VALUE
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Successful User Adoption Requireshellip
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Do a video like this onehellip
BEST PRACTICES CONFERENCE SHAREPOINT
What to watch out forhellipNot just documents policies and
procedures It is an active and ongoing process
BEST PRACTICES CONFERENCE SHAREPOINT
Approaching and Supporting SharePoint
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
What is the best approach for SharePoint Implementations
ITERATIVE APPROACH
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Why Iterative SharePoint is a very large platform It takes time to understand SharePoint SharePoint is great for rapid prototyping
and for proof of concept work It ensures there is enough time to
review adjust and communicate
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Communication Planning
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Will act as a binding agreement (forces you to carry through)
Helps keep communication focused Helps prevent unwanted surprises
The Communication Plan
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Support Planning
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Donrsquot forget you arenrsquot superman
(Sorry Joe)
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Multiple Tiers for Escalation
Tactical Support Team
Help Desk
Site Administrators
End Users
Learning LibrariesOnlineHelp
(You canrsquot know everything)
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Measure SupportLearn and use data to be proactive
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Diversify Support resourcesmediums
Books and Manuals Online
MSDN
TechNet
Blogs
Cheat Sheets One on One Classroom Training
Forums
Help
Etc
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Useful digestible training sessions (less than an hour)
Workshops gt Presentations
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Avoid too much too fastKeep it simple
Itrsquos like learning to drive
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
IS
Use them
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Productivity Hub
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Support Tiphellip
RESPONDYou never want to give the IT busy
signal or support busy signal
BEST PRACTICES CONFERENCE SHAREPOINT
The OutcomeSharePoint is supported effectively
BEST PRACTICES CONFERENCE SHAREPOINT
What to watch out forhellipThe training and support can be
costly in time and resources
BEST PRACTICES CONFERENCE SHAREPOINT
Improved User Adoption
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
How do we get successful User Adoption
USERS MUST UNDERSTAND
THE VALUE
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Successful User Adoption Requireshellip
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Do a video like this onehellip
BEST PRACTICES CONFERENCE SHAREPOINT
Approaching and Supporting SharePoint
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
What is the best approach for SharePoint Implementations
ITERATIVE APPROACH
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Why Iterative SharePoint is a very large platform It takes time to understand SharePoint SharePoint is great for rapid prototyping
and for proof of concept work It ensures there is enough time to
review adjust and communicate
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Communication Planning
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Will act as a binding agreement (forces you to carry through)
Helps keep communication focused Helps prevent unwanted surprises
The Communication Plan
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Support Planning
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Donrsquot forget you arenrsquot superman
(Sorry Joe)
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Multiple Tiers for Escalation
Tactical Support Team
Help Desk
Site Administrators
End Users
Learning LibrariesOnlineHelp
(You canrsquot know everything)
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Measure SupportLearn and use data to be proactive
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Diversify Support resourcesmediums
Books and Manuals Online
MSDN
TechNet
Blogs
Cheat Sheets One on One Classroom Training
Forums
Help
Etc
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Useful digestible training sessions (less than an hour)
Workshops gt Presentations
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Avoid too much too fastKeep it simple
Itrsquos like learning to drive
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
IS
Use them
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Productivity Hub
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Support Tiphellip
RESPONDYou never want to give the IT busy
signal or support busy signal
BEST PRACTICES CONFERENCE SHAREPOINT
The OutcomeSharePoint is supported effectively
BEST PRACTICES CONFERENCE SHAREPOINT
What to watch out forhellipThe training and support can be
costly in time and resources
BEST PRACTICES CONFERENCE SHAREPOINT
Improved User Adoption
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
How do we get successful User Adoption
USERS MUST UNDERSTAND
THE VALUE
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Successful User Adoption Requireshellip
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Do a video like this onehellip
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
What is the best approach for SharePoint Implementations
ITERATIVE APPROACH
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Why Iterative SharePoint is a very large platform It takes time to understand SharePoint SharePoint is great for rapid prototyping
and for proof of concept work It ensures there is enough time to
review adjust and communicate
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Communication Planning
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Will act as a binding agreement (forces you to carry through)
Helps keep communication focused Helps prevent unwanted surprises
The Communication Plan
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Support Planning
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Donrsquot forget you arenrsquot superman
(Sorry Joe)
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Multiple Tiers for Escalation
Tactical Support Team
Help Desk
Site Administrators
End Users
Learning LibrariesOnlineHelp
(You canrsquot know everything)
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Measure SupportLearn and use data to be proactive
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Diversify Support resourcesmediums
Books and Manuals Online
MSDN
TechNet
Blogs
Cheat Sheets One on One Classroom Training
Forums
Help
Etc
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Useful digestible training sessions (less than an hour)
Workshops gt Presentations
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Avoid too much too fastKeep it simple
Itrsquos like learning to drive
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
IS
Use them
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Productivity Hub
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Support Tiphellip
RESPONDYou never want to give the IT busy
signal or support busy signal
BEST PRACTICES CONFERENCE SHAREPOINT
The OutcomeSharePoint is supported effectively
BEST PRACTICES CONFERENCE SHAREPOINT
What to watch out forhellipThe training and support can be
costly in time and resources
BEST PRACTICES CONFERENCE SHAREPOINT
Improved User Adoption
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
How do we get successful User Adoption
USERS MUST UNDERSTAND
THE VALUE
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Successful User Adoption Requireshellip
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Do a video like this onehellip
ITERATIVE APPROACH
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Why Iterative SharePoint is a very large platform It takes time to understand SharePoint SharePoint is great for rapid prototyping
and for proof of concept work It ensures there is enough time to
review adjust and communicate
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Communication Planning
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Will act as a binding agreement (forces you to carry through)
Helps keep communication focused Helps prevent unwanted surprises
The Communication Plan
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Support Planning
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Donrsquot forget you arenrsquot superman
(Sorry Joe)
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Multiple Tiers for Escalation
Tactical Support Team
Help Desk
Site Administrators
End Users
Learning LibrariesOnlineHelp
(You canrsquot know everything)
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Measure SupportLearn and use data to be proactive
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Diversify Support resourcesmediums
Books and Manuals Online
MSDN
TechNet
Blogs
Cheat Sheets One on One Classroom Training
Forums
Help
Etc
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Useful digestible training sessions (less than an hour)
Workshops gt Presentations
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Avoid too much too fastKeep it simple
Itrsquos like learning to drive
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
IS
Use them
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Productivity Hub
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Support Tiphellip
RESPONDYou never want to give the IT busy
signal or support busy signal
BEST PRACTICES CONFERENCE SHAREPOINT
The OutcomeSharePoint is supported effectively
BEST PRACTICES CONFERENCE SHAREPOINT
What to watch out forhellipThe training and support can be
costly in time and resources
BEST PRACTICES CONFERENCE SHAREPOINT
Improved User Adoption
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
How do we get successful User Adoption
USERS MUST UNDERSTAND
THE VALUE
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Successful User Adoption Requireshellip
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Do a video like this onehellip
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Why Iterative SharePoint is a very large platform It takes time to understand SharePoint SharePoint is great for rapid prototyping
and for proof of concept work It ensures there is enough time to
review adjust and communicate
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Communication Planning
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Will act as a binding agreement (forces you to carry through)
Helps keep communication focused Helps prevent unwanted surprises
The Communication Plan
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Support Planning
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Donrsquot forget you arenrsquot superman
(Sorry Joe)
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Multiple Tiers for Escalation
Tactical Support Team
Help Desk
Site Administrators
End Users
Learning LibrariesOnlineHelp
(You canrsquot know everything)
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Measure SupportLearn and use data to be proactive
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Diversify Support resourcesmediums
Books and Manuals Online
MSDN
TechNet
Blogs
Cheat Sheets One on One Classroom Training
Forums
Help
Etc
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Useful digestible training sessions (less than an hour)
Workshops gt Presentations
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Avoid too much too fastKeep it simple
Itrsquos like learning to drive
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
IS
Use them
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Productivity Hub
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Support Tiphellip
RESPONDYou never want to give the IT busy
signal or support busy signal
BEST PRACTICES CONFERENCE SHAREPOINT
The OutcomeSharePoint is supported effectively
BEST PRACTICES CONFERENCE SHAREPOINT
What to watch out forhellipThe training and support can be
costly in time and resources
BEST PRACTICES CONFERENCE SHAREPOINT
Improved User Adoption
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
How do we get successful User Adoption
USERS MUST UNDERSTAND
THE VALUE
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Successful User Adoption Requireshellip
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Do a video like this onehellip
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Communication Planning
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Will act as a binding agreement (forces you to carry through)
Helps keep communication focused Helps prevent unwanted surprises
The Communication Plan
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Support Planning
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Donrsquot forget you arenrsquot superman
(Sorry Joe)
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Multiple Tiers for Escalation
Tactical Support Team
Help Desk
Site Administrators
End Users
Learning LibrariesOnlineHelp
(You canrsquot know everything)
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Measure SupportLearn and use data to be proactive
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Diversify Support resourcesmediums
Books and Manuals Online
MSDN
TechNet
Blogs
Cheat Sheets One on One Classroom Training
Forums
Help
Etc
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Useful digestible training sessions (less than an hour)
Workshops gt Presentations
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Avoid too much too fastKeep it simple
Itrsquos like learning to drive
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
IS
Use them
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Productivity Hub
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Support Tiphellip
RESPONDYou never want to give the IT busy
signal or support busy signal
BEST PRACTICES CONFERENCE SHAREPOINT
The OutcomeSharePoint is supported effectively
BEST PRACTICES CONFERENCE SHAREPOINT
What to watch out forhellipThe training and support can be
costly in time and resources
BEST PRACTICES CONFERENCE SHAREPOINT
Improved User Adoption
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
How do we get successful User Adoption
USERS MUST UNDERSTAND
THE VALUE
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Successful User Adoption Requireshellip
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Do a video like this onehellip
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Will act as a binding agreement (forces you to carry through)
Helps keep communication focused Helps prevent unwanted surprises
The Communication Plan
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Support Planning
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Donrsquot forget you arenrsquot superman
(Sorry Joe)
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Multiple Tiers for Escalation
Tactical Support Team
Help Desk
Site Administrators
End Users
Learning LibrariesOnlineHelp
(You canrsquot know everything)
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Measure SupportLearn and use data to be proactive
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Diversify Support resourcesmediums
Books and Manuals Online
MSDN
TechNet
Blogs
Cheat Sheets One on One Classroom Training
Forums
Help
Etc
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Useful digestible training sessions (less than an hour)
Workshops gt Presentations
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Avoid too much too fastKeep it simple
Itrsquos like learning to drive
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
IS
Use them
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Productivity Hub
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Support Tiphellip
RESPONDYou never want to give the IT busy
signal or support busy signal
BEST PRACTICES CONFERENCE SHAREPOINT
The OutcomeSharePoint is supported effectively
BEST PRACTICES CONFERENCE SHAREPOINT
What to watch out forhellipThe training and support can be
costly in time and resources
BEST PRACTICES CONFERENCE SHAREPOINT
Improved User Adoption
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
How do we get successful User Adoption
USERS MUST UNDERSTAND
THE VALUE
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Successful User Adoption Requireshellip
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Do a video like this onehellip
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Support Planning
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Donrsquot forget you arenrsquot superman
(Sorry Joe)
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Multiple Tiers for Escalation
Tactical Support Team
Help Desk
Site Administrators
End Users
Learning LibrariesOnlineHelp
(You canrsquot know everything)
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Measure SupportLearn and use data to be proactive
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Diversify Support resourcesmediums
Books and Manuals Online
MSDN
TechNet
Blogs
Cheat Sheets One on One Classroom Training
Forums
Help
Etc
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Useful digestible training sessions (less than an hour)
Workshops gt Presentations
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Avoid too much too fastKeep it simple
Itrsquos like learning to drive
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
IS
Use them
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Productivity Hub
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Support Tiphellip
RESPONDYou never want to give the IT busy
signal or support busy signal
BEST PRACTICES CONFERENCE SHAREPOINT
The OutcomeSharePoint is supported effectively
BEST PRACTICES CONFERENCE SHAREPOINT
What to watch out forhellipThe training and support can be
costly in time and resources
BEST PRACTICES CONFERENCE SHAREPOINT
Improved User Adoption
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
How do we get successful User Adoption
USERS MUST UNDERSTAND
THE VALUE
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Successful User Adoption Requireshellip
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Do a video like this onehellip
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Donrsquot forget you arenrsquot superman
(Sorry Joe)
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Multiple Tiers for Escalation
Tactical Support Team
Help Desk
Site Administrators
End Users
Learning LibrariesOnlineHelp
(You canrsquot know everything)
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Measure SupportLearn and use data to be proactive
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Diversify Support resourcesmediums
Books and Manuals Online
MSDN
TechNet
Blogs
Cheat Sheets One on One Classroom Training
Forums
Help
Etc
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Useful digestible training sessions (less than an hour)
Workshops gt Presentations
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Avoid too much too fastKeep it simple
Itrsquos like learning to drive
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
IS
Use them
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Productivity Hub
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Support Tiphellip
RESPONDYou never want to give the IT busy
signal or support busy signal
BEST PRACTICES CONFERENCE SHAREPOINT
The OutcomeSharePoint is supported effectively
BEST PRACTICES CONFERENCE SHAREPOINT
What to watch out forhellipThe training and support can be
costly in time and resources
BEST PRACTICES CONFERENCE SHAREPOINT
Improved User Adoption
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
How do we get successful User Adoption
USERS MUST UNDERSTAND
THE VALUE
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Successful User Adoption Requireshellip
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Do a video like this onehellip
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Multiple Tiers for Escalation
Tactical Support Team
Help Desk
Site Administrators
End Users
Learning LibrariesOnlineHelp
(You canrsquot know everything)
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Measure SupportLearn and use data to be proactive
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Diversify Support resourcesmediums
Books and Manuals Online
MSDN
TechNet
Blogs
Cheat Sheets One on One Classroom Training
Forums
Help
Etc
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Useful digestible training sessions (less than an hour)
Workshops gt Presentations
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Avoid too much too fastKeep it simple
Itrsquos like learning to drive
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
IS
Use them
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Productivity Hub
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Support Tiphellip
RESPONDYou never want to give the IT busy
signal or support busy signal
BEST PRACTICES CONFERENCE SHAREPOINT
The OutcomeSharePoint is supported effectively
BEST PRACTICES CONFERENCE SHAREPOINT
What to watch out forhellipThe training and support can be
costly in time and resources
BEST PRACTICES CONFERENCE SHAREPOINT
Improved User Adoption
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
How do we get successful User Adoption
USERS MUST UNDERSTAND
THE VALUE
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Successful User Adoption Requireshellip
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Do a video like this onehellip
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Measure SupportLearn and use data to be proactive
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Diversify Support resourcesmediums
Books and Manuals Online
MSDN
TechNet
Blogs
Cheat Sheets One on One Classroom Training
Forums
Help
Etc
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Useful digestible training sessions (less than an hour)
Workshops gt Presentations
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Avoid too much too fastKeep it simple
Itrsquos like learning to drive
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
IS
Use them
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Productivity Hub
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Support Tiphellip
RESPONDYou never want to give the IT busy
signal or support busy signal
BEST PRACTICES CONFERENCE SHAREPOINT
The OutcomeSharePoint is supported effectively
BEST PRACTICES CONFERENCE SHAREPOINT
What to watch out forhellipThe training and support can be
costly in time and resources
BEST PRACTICES CONFERENCE SHAREPOINT
Improved User Adoption
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
How do we get successful User Adoption
USERS MUST UNDERSTAND
THE VALUE
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Successful User Adoption Requireshellip
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Do a video like this onehellip
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Diversify Support resourcesmediums
Books and Manuals Online
MSDN
TechNet
Blogs
Cheat Sheets One on One Classroom Training
Forums
Help
Etc
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Useful digestible training sessions (less than an hour)
Workshops gt Presentations
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Avoid too much too fastKeep it simple
Itrsquos like learning to drive
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
IS
Use them
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Productivity Hub
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Support Tiphellip
RESPONDYou never want to give the IT busy
signal or support busy signal
BEST PRACTICES CONFERENCE SHAREPOINT
The OutcomeSharePoint is supported effectively
BEST PRACTICES CONFERENCE SHAREPOINT
What to watch out forhellipThe training and support can be
costly in time and resources
BEST PRACTICES CONFERENCE SHAREPOINT
Improved User Adoption
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
How do we get successful User Adoption
USERS MUST UNDERSTAND
THE VALUE
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Successful User Adoption Requireshellip
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Do a video like this onehellip
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Useful digestible training sessions (less than an hour)
Workshops gt Presentations
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Avoid too much too fastKeep it simple
Itrsquos like learning to drive
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
IS
Use them
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Productivity Hub
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Support Tiphellip
RESPONDYou never want to give the IT busy
signal or support busy signal
BEST PRACTICES CONFERENCE SHAREPOINT
The OutcomeSharePoint is supported effectively
BEST PRACTICES CONFERENCE SHAREPOINT
What to watch out forhellipThe training and support can be
costly in time and resources
BEST PRACTICES CONFERENCE SHAREPOINT
Improved User Adoption
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
How do we get successful User Adoption
USERS MUST UNDERSTAND
THE VALUE
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Successful User Adoption Requireshellip
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Do a video like this onehellip
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Avoid too much too fastKeep it simple
Itrsquos like learning to drive
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
IS
Use them
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Productivity Hub
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Support Tiphellip
RESPONDYou never want to give the IT busy
signal or support busy signal
BEST PRACTICES CONFERENCE SHAREPOINT
The OutcomeSharePoint is supported effectively
BEST PRACTICES CONFERENCE SHAREPOINT
What to watch out forhellipThe training and support can be
costly in time and resources
BEST PRACTICES CONFERENCE SHAREPOINT
Improved User Adoption
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
How do we get successful User Adoption
USERS MUST UNDERSTAND
THE VALUE
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Successful User Adoption Requireshellip
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Do a video like this onehellip
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
IS
Use them
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Productivity Hub
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Support Tiphellip
RESPONDYou never want to give the IT busy
signal or support busy signal
BEST PRACTICES CONFERENCE SHAREPOINT
The OutcomeSharePoint is supported effectively
BEST PRACTICES CONFERENCE SHAREPOINT
What to watch out forhellipThe training and support can be
costly in time and resources
BEST PRACTICES CONFERENCE SHAREPOINT
Improved User Adoption
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
How do we get successful User Adoption
USERS MUST UNDERSTAND
THE VALUE
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Successful User Adoption Requireshellip
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Do a video like this onehellip
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Productivity Hub
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Support Tiphellip
RESPONDYou never want to give the IT busy
signal or support busy signal
BEST PRACTICES CONFERENCE SHAREPOINT
The OutcomeSharePoint is supported effectively
BEST PRACTICES CONFERENCE SHAREPOINT
What to watch out forhellipThe training and support can be
costly in time and resources
BEST PRACTICES CONFERENCE SHAREPOINT
Improved User Adoption
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
How do we get successful User Adoption
USERS MUST UNDERSTAND
THE VALUE
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Successful User Adoption Requireshellip
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Do a video like this onehellip
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Support Tiphellip
RESPONDYou never want to give the IT busy
signal or support busy signal
BEST PRACTICES CONFERENCE SHAREPOINT
The OutcomeSharePoint is supported effectively
BEST PRACTICES CONFERENCE SHAREPOINT
What to watch out forhellipThe training and support can be
costly in time and resources
BEST PRACTICES CONFERENCE SHAREPOINT
Improved User Adoption
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
How do we get successful User Adoption
USERS MUST UNDERSTAND
THE VALUE
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Successful User Adoption Requireshellip
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Do a video like this onehellip
RESPONDYou never want to give the IT busy
signal or support busy signal
BEST PRACTICES CONFERENCE SHAREPOINT
The OutcomeSharePoint is supported effectively
BEST PRACTICES CONFERENCE SHAREPOINT
What to watch out forhellipThe training and support can be
costly in time and resources
BEST PRACTICES CONFERENCE SHAREPOINT
Improved User Adoption
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
How do we get successful User Adoption
USERS MUST UNDERSTAND
THE VALUE
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Successful User Adoption Requireshellip
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Do a video like this onehellip
BEST PRACTICES CONFERENCE SHAREPOINT
The OutcomeSharePoint is supported effectively
BEST PRACTICES CONFERENCE SHAREPOINT
What to watch out forhellipThe training and support can be
costly in time and resources
BEST PRACTICES CONFERENCE SHAREPOINT
Improved User Adoption
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
How do we get successful User Adoption
USERS MUST UNDERSTAND
THE VALUE
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Successful User Adoption Requireshellip
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Do a video like this onehellip
BEST PRACTICES CONFERENCE SHAREPOINT
What to watch out forhellipThe training and support can be
costly in time and resources
BEST PRACTICES CONFERENCE SHAREPOINT
Improved User Adoption
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
How do we get successful User Adoption
USERS MUST UNDERSTAND
THE VALUE
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Successful User Adoption Requireshellip
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Do a video like this onehellip
BEST PRACTICES CONFERENCE SHAREPOINT
Improved User Adoption
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
How do we get successful User Adoption
USERS MUST UNDERSTAND
THE VALUE
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Successful User Adoption Requireshellip
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Do a video like this onehellip
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
How do we get successful User Adoption
USERS MUST UNDERSTAND
THE VALUE
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Successful User Adoption Requireshellip
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Do a video like this onehellip
USERS MUST UNDERSTAND
THE VALUE
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Successful User Adoption Requireshellip
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Do a video like this onehellip
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Successful User Adoption Requireshellip
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Do a video like this onehellip
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
High Availability Mobility and Accessibility also lead to better
User Adoption
SharePoint WorkspaceGroove Outlook Integration (Offlining) Mobile and More
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Cultivate and promote the right culture
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Create an Identity and Brand
Branding should make it easier and more effective
Consistency Across User Environments
Modify Provisioned Site (or Templates) Based on Need
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Focus on those on boardready
People who already want it
Make it Fun
Hold Contests Scavenger Hunts and Other Activities
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Use what they love
If they love using outlook focus on using that as a leveraging point
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Itrsquos okay to be proud
Say ldquoThank Yourdquo
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Reward super users with achievements
Then promote the desire to get rewards
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Create a SharePoint Showcase
Where users submit and show off
their SharePoint ldquoSolutionsrdquo
Good Idea
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Make it Easier to Work With
BEST PRACTICES CONFERENCE SHAREPOINT
The OutcomeSharePoint is successfully adopted by a large
enough group of users to be deemed successful
BEST PRACTICES CONFERENCE SHAREPOINT
What to watch out forhellipThe build it they will come approach
will not work alone
BEST PRACTICES CONFERENCE SHAREPOINT
Planning for New Work and Growth
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
What about New Work amp Growth
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Know your limits
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Grow your team
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Know your team and needs Developers(s)
Administrators(s)
Architect(s)
Business Analyst(s)
Project Manager(s)
Site Administrator(s)
Super Users(s)
Trainer(s)
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Cultivate new work Itrsquos a good thing
This boosts user adoption (More functionality and dependency over time)
BEST PRACTICES CONFERENCE SHAREPOINT
The OutcomeThe SharePoint Implementation continues to
grow expand and provide more value
BEST PRACTICES CONFERENCE SHAREPOINT
What to watch out forhellipYou need to plan support for new
workrequests otherwise people will lose confidence
BEST PRACTICES CONFERENCE SHAREPOINT
So being successful requireshellipUnderstanding the non technical as well as the technical
BEST PRACTICES CONFERENCE SHAREPOINT
1 Understanding the lsquoWhyrsquo amp Making a Decision2 Achieving Buy In and Setting Expectations3 Determining and Supporting ROI4 Implementing Successful Governance5 Approaching and Supporting SharePoint6 Improving User Adoption7 Planning for New Work and Growth
1 Understand Business Needs and Map to Them2 Share Alignment Vision and Expectations3 Use Measurements to Improve and Return More4 Use Team Work And Execute With Patterns5 Be Iterative Leverage Everyone and Respond6 Share the Value and Successes7 Manage your Capability and Priorities
Success Factorshellip
BEST PRACTICES CONFERENCE SHAREPOINT
Thank You Organizers Sponsors and You for Making this Possible
Questions Ideas Feedback Contact me
Twitter rharbridge
Blog wwwrharbridgecom
LinkedIn wwwlinkedincominrharbridge
Email me at richardrharbridgecom
My company wwwAllincom
- The seven most important SharePoint Success Factors
- Slide 2
- Understanding the Non Technical
- Our Goal Todayhellip
- Slide 6
- Slide 7
- Slide 8
- Slide 9
- Slide 10
- Slide 11
- Slide 12
- Slide 13
- Slide 14
- Slide 15
- Slide 16
- Slide 17
- Slide 18
- Slide 19
- Slide 20
- Slide 21
- Slide 22
- Slide 23
- Slide 24
- Slide 25
- Slide 26
- Slide 27
- Slide 28
- Slide 29
- Slide 30
- Slide 31
- Slide 32
- Slide 33
- Slide 34
- Slide 35
- Slide 36
- Slide 37
- Slide 38
- Explain Information Overload
- Explain Platform Benefits
- Slide 41
- Slide 42
- Slide 43
- Add Value (Decision Makers)
- Prioritize and Plan
- Map Solutions to Objectives
- Slide 47
- Slide 48
- SharePoint Solutions (Evolution)
- Slide 50
- Slide 51
- Slide 52
- How do we get here
- Evaluating With Discounted Cash Flow
- Slide 55
- Slide 56
- Slide 57
- Slide 58
- Slide 59
- Examples
- Slide 61
- Slide 62
- Example of Non-Financial Measurement
- Slide 64
- Slide 65
- Slide 66
- Slide 67
- Slide 68
- What you donrsquot want
- Slide 70
- Slide 71
- Slide 72
- Slide 73
- Slide 74
- Slide 75
- Slide 76
- Slide 77
- Teamwork is Key
- Alternative Teams
- Slide 80
- Slide 81
- Executing Governance
- Slide 83
- Governance Deliverables
- Slide 85
- Operations Deliverables
- Development Deliverables
- Support Deliverables
- Support Deliverables (2)
- Slide 90
- Governance Checklist
- TechNet Community and More
- Slide 93
- ITIL Framework
- COBIT Framework
- Microsoft Operations Framework (MOF)
- Slide 97
- Slide 98
- Slide 99
- Slide 100
- Slide 101
- Slide 102
- Slide 103
- Slide 104
- Slide 105
- Slide 106
- Slide 107
- Slide 108
- Slide 109
- Slide 110
- Slide 111
- Slide 112
- Slide 113
- Productivity Hub
- Slide 115
- Slide 116
- Slide 117
- Slide 118
- Slide 119
- Slide 120
- Slide 121
- Slide 122
- Slide 123
- Slide 124
- Slide 125
- Slide 126
- Slide 127
- Slide 128
- Slide 129
- Slide 130
- Slide 131
- Slide 132
- Slide 133
- Slide 134
- Slide 135
- Slide 136
- Slide 137
- Slide 138
- Slide 140
- Slide 141
- Slide 142
- Slide 143
- Slide 144
- Slide 145
- So being successful requireshellip
- Success Factorshellip
- Thank You Organizers Sponsors and You for Making this Possibl
-
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Cultivate and promote the right culture
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Create an Identity and Brand
Branding should make it easier and more effective
Consistency Across User Environments
Modify Provisioned Site (or Templates) Based on Need
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Focus on those on boardready
People who already want it
Make it Fun
Hold Contests Scavenger Hunts and Other Activities
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Use what they love
If they love using outlook focus on using that as a leveraging point
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Itrsquos okay to be proud
Say ldquoThank Yourdquo
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Reward super users with achievements
Then promote the desire to get rewards
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Create a SharePoint Showcase
Where users submit and show off
their SharePoint ldquoSolutionsrdquo
Good Idea
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Make it Easier to Work With
BEST PRACTICES CONFERENCE SHAREPOINT
The OutcomeSharePoint is successfully adopted by a large
enough group of users to be deemed successful
BEST PRACTICES CONFERENCE SHAREPOINT
What to watch out forhellipThe build it they will come approach
will not work alone
BEST PRACTICES CONFERENCE SHAREPOINT
Planning for New Work and Growth
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
What about New Work amp Growth
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Know your limits
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Grow your team
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Know your team and needs Developers(s)
Administrators(s)
Architect(s)
Business Analyst(s)
Project Manager(s)
Site Administrator(s)
Super Users(s)
Trainer(s)
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Cultivate new work Itrsquos a good thing
This boosts user adoption (More functionality and dependency over time)
BEST PRACTICES CONFERENCE SHAREPOINT
The OutcomeThe SharePoint Implementation continues to
grow expand and provide more value
BEST PRACTICES CONFERENCE SHAREPOINT
What to watch out forhellipYou need to plan support for new
workrequests otherwise people will lose confidence
BEST PRACTICES CONFERENCE SHAREPOINT
So being successful requireshellipUnderstanding the non technical as well as the technical
BEST PRACTICES CONFERENCE SHAREPOINT
1 Understanding the lsquoWhyrsquo amp Making a Decision2 Achieving Buy In and Setting Expectations3 Determining and Supporting ROI4 Implementing Successful Governance5 Approaching and Supporting SharePoint6 Improving User Adoption7 Planning for New Work and Growth
1 Understand Business Needs and Map to Them2 Share Alignment Vision and Expectations3 Use Measurements to Improve and Return More4 Use Team Work And Execute With Patterns5 Be Iterative Leverage Everyone and Respond6 Share the Value and Successes7 Manage your Capability and Priorities
Success Factorshellip
BEST PRACTICES CONFERENCE SHAREPOINT
Thank You Organizers Sponsors and You for Making this Possible
Questions Ideas Feedback Contact me
Twitter rharbridge
Blog wwwrharbridgecom
LinkedIn wwwlinkedincominrharbridge
Email me at richardrharbridgecom
My company wwwAllincom
- The seven most important SharePoint Success Factors
- Slide 2
- Understanding the Non Technical
- Our Goal Todayhellip
- Slide 6
- Slide 7
- Slide 8
- Slide 9
- Slide 10
- Slide 11
- Slide 12
- Slide 13
- Slide 14
- Slide 15
- Slide 16
- Slide 17
- Slide 18
- Slide 19
- Slide 20
- Slide 21
- Slide 22
- Slide 23
- Slide 24
- Slide 25
- Slide 26
- Slide 27
- Slide 28
- Slide 29
- Slide 30
- Slide 31
- Slide 32
- Slide 33
- Slide 34
- Slide 35
- Slide 36
- Slide 37
- Slide 38
- Explain Information Overload
- Explain Platform Benefits
- Slide 41
- Slide 42
- Slide 43
- Add Value (Decision Makers)
- Prioritize and Plan
- Map Solutions to Objectives
- Slide 47
- Slide 48
- SharePoint Solutions (Evolution)
- Slide 50
- Slide 51
- Slide 52
- How do we get here
- Evaluating With Discounted Cash Flow
- Slide 55
- Slide 56
- Slide 57
- Slide 58
- Slide 59
- Examples
- Slide 61
- Slide 62
- Example of Non-Financial Measurement
- Slide 64
- Slide 65
- Slide 66
- Slide 67
- Slide 68
- What you donrsquot want
- Slide 70
- Slide 71
- Slide 72
- Slide 73
- Slide 74
- Slide 75
- Slide 76
- Slide 77
- Teamwork is Key
- Alternative Teams
- Slide 80
- Slide 81
- Executing Governance
- Slide 83
- Governance Deliverables
- Slide 85
- Operations Deliverables
- Development Deliverables
- Support Deliverables
- Support Deliverables (2)
- Slide 90
- Governance Checklist
- TechNet Community and More
- Slide 93
- ITIL Framework
- COBIT Framework
- Microsoft Operations Framework (MOF)
- Slide 97
- Slide 98
- Slide 99
- Slide 100
- Slide 101
- Slide 102
- Slide 103
- Slide 104
- Slide 105
- Slide 106
- Slide 107
- Slide 108
- Slide 109
- Slide 110
- Slide 111
- Slide 112
- Slide 113
- Productivity Hub
- Slide 115
- Slide 116
- Slide 117
- Slide 118
- Slide 119
- Slide 120
- Slide 121
- Slide 122
- Slide 123
- Slide 124
- Slide 125
- Slide 126
- Slide 127
- Slide 128
- Slide 129
- Slide 130
- Slide 131
- Slide 132
- Slide 133
- Slide 134
- Slide 135
- Slide 136
- Slide 137
- Slide 138
- Slide 140
- Slide 141
- Slide 142
- Slide 143
- Slide 144
- Slide 145
- So being successful requireshellip
- Success Factorshellip
- Thank You Organizers Sponsors and You for Making this Possibl
-
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Create an Identity and Brand
Branding should make it easier and more effective
Consistency Across User Environments
Modify Provisioned Site (or Templates) Based on Need
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Focus on those on boardready
People who already want it
Make it Fun
Hold Contests Scavenger Hunts and Other Activities
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Use what they love
If they love using outlook focus on using that as a leveraging point
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Itrsquos okay to be proud
Say ldquoThank Yourdquo
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Reward super users with achievements
Then promote the desire to get rewards
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Create a SharePoint Showcase
Where users submit and show off
their SharePoint ldquoSolutionsrdquo
Good Idea
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Make it Easier to Work With
BEST PRACTICES CONFERENCE SHAREPOINT
The OutcomeSharePoint is successfully adopted by a large
enough group of users to be deemed successful
BEST PRACTICES CONFERENCE SHAREPOINT
What to watch out forhellipThe build it they will come approach
will not work alone
BEST PRACTICES CONFERENCE SHAREPOINT
Planning for New Work and Growth
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
What about New Work amp Growth
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Know your limits
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Grow your team
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Know your team and needs Developers(s)
Administrators(s)
Architect(s)
Business Analyst(s)
Project Manager(s)
Site Administrator(s)
Super Users(s)
Trainer(s)
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Cultivate new work Itrsquos a good thing
This boosts user adoption (More functionality and dependency over time)
BEST PRACTICES CONFERENCE SHAREPOINT
The OutcomeThe SharePoint Implementation continues to
grow expand and provide more value
BEST PRACTICES CONFERENCE SHAREPOINT
What to watch out forhellipYou need to plan support for new
workrequests otherwise people will lose confidence
BEST PRACTICES CONFERENCE SHAREPOINT
So being successful requireshellipUnderstanding the non technical as well as the technical
BEST PRACTICES CONFERENCE SHAREPOINT
1 Understanding the lsquoWhyrsquo amp Making a Decision2 Achieving Buy In and Setting Expectations3 Determining and Supporting ROI4 Implementing Successful Governance5 Approaching and Supporting SharePoint6 Improving User Adoption7 Planning for New Work and Growth
1 Understand Business Needs and Map to Them2 Share Alignment Vision and Expectations3 Use Measurements to Improve and Return More4 Use Team Work And Execute With Patterns5 Be Iterative Leverage Everyone and Respond6 Share the Value and Successes7 Manage your Capability and Priorities
Success Factorshellip
BEST PRACTICES CONFERENCE SHAREPOINT
Thank You Organizers Sponsors and You for Making this Possible
Questions Ideas Feedback Contact me
Twitter rharbridge
Blog wwwrharbridgecom
LinkedIn wwwlinkedincominrharbridge
Email me at richardrharbridgecom
My company wwwAllincom
- The seven most important SharePoint Success Factors
- Slide 2
- Understanding the Non Technical
- Our Goal Todayhellip
- Slide 6
- Slide 7
- Slide 8
- Slide 9
- Slide 10
- Slide 11
- Slide 12
- Slide 13
- Slide 14
- Slide 15
- Slide 16
- Slide 17
- Slide 18
- Slide 19
- Slide 20
- Slide 21
- Slide 22
- Slide 23
- Slide 24
- Slide 25
- Slide 26
- Slide 27
- Slide 28
- Slide 29
- Slide 30
- Slide 31
- Slide 32
- Slide 33
- Slide 34
- Slide 35
- Slide 36
- Slide 37
- Slide 38
- Explain Information Overload
- Explain Platform Benefits
- Slide 41
- Slide 42
- Slide 43
- Add Value (Decision Makers)
- Prioritize and Plan
- Map Solutions to Objectives
- Slide 47
- Slide 48
- SharePoint Solutions (Evolution)
- Slide 50
- Slide 51
- Slide 52
- How do we get here
- Evaluating With Discounted Cash Flow
- Slide 55
- Slide 56
- Slide 57
- Slide 58
- Slide 59
- Examples
- Slide 61
- Slide 62
- Example of Non-Financial Measurement
- Slide 64
- Slide 65
- Slide 66
- Slide 67
- Slide 68
- What you donrsquot want
- Slide 70
- Slide 71
- Slide 72
- Slide 73
- Slide 74
- Slide 75
- Slide 76
- Slide 77
- Teamwork is Key
- Alternative Teams
- Slide 80
- Slide 81
- Executing Governance
- Slide 83
- Governance Deliverables
- Slide 85
- Operations Deliverables
- Development Deliverables
- Support Deliverables
- Support Deliverables (2)
- Slide 90
- Governance Checklist
- TechNet Community and More
- Slide 93
- ITIL Framework
- COBIT Framework
- Microsoft Operations Framework (MOF)
- Slide 97
- Slide 98
- Slide 99
- Slide 100
- Slide 101
- Slide 102
- Slide 103
- Slide 104
- Slide 105
- Slide 106
- Slide 107
- Slide 108
- Slide 109
- Slide 110
- Slide 111
- Slide 112
- Slide 113
- Productivity Hub
- Slide 115
- Slide 116
- Slide 117
- Slide 118
- Slide 119
- Slide 120
- Slide 121
- Slide 122
- Slide 123
- Slide 124
- Slide 125
- Slide 126
- Slide 127
- Slide 128
- Slide 129
- Slide 130
- Slide 131
- Slide 132
- Slide 133
- Slide 134
- Slide 135
- Slide 136
- Slide 137
- Slide 138
- Slide 140
- Slide 141
- Slide 142
- Slide 143
- Slide 144
- Slide 145
- So being successful requireshellip
- Success Factorshellip
- Thank You Organizers Sponsors and You for Making this Possibl
-
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Focus on those on boardready
People who already want it
Make it Fun
Hold Contests Scavenger Hunts and Other Activities
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Use what they love
If they love using outlook focus on using that as a leveraging point
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Itrsquos okay to be proud
Say ldquoThank Yourdquo
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Reward super users with achievements
Then promote the desire to get rewards
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Create a SharePoint Showcase
Where users submit and show off
their SharePoint ldquoSolutionsrdquo
Good Idea
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Make it Easier to Work With
BEST PRACTICES CONFERENCE SHAREPOINT
The OutcomeSharePoint is successfully adopted by a large
enough group of users to be deemed successful
BEST PRACTICES CONFERENCE SHAREPOINT
What to watch out forhellipThe build it they will come approach
will not work alone
BEST PRACTICES CONFERENCE SHAREPOINT
Planning for New Work and Growth
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
What about New Work amp Growth
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Know your limits
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Grow your team
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Know your team and needs Developers(s)
Administrators(s)
Architect(s)
Business Analyst(s)
Project Manager(s)
Site Administrator(s)
Super Users(s)
Trainer(s)
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Cultivate new work Itrsquos a good thing
This boosts user adoption (More functionality and dependency over time)
BEST PRACTICES CONFERENCE SHAREPOINT
The OutcomeThe SharePoint Implementation continues to
grow expand and provide more value
BEST PRACTICES CONFERENCE SHAREPOINT
What to watch out forhellipYou need to plan support for new
workrequests otherwise people will lose confidence
BEST PRACTICES CONFERENCE SHAREPOINT
So being successful requireshellipUnderstanding the non technical as well as the technical
BEST PRACTICES CONFERENCE SHAREPOINT
1 Understanding the lsquoWhyrsquo amp Making a Decision2 Achieving Buy In and Setting Expectations3 Determining and Supporting ROI4 Implementing Successful Governance5 Approaching and Supporting SharePoint6 Improving User Adoption7 Planning for New Work and Growth
1 Understand Business Needs and Map to Them2 Share Alignment Vision and Expectations3 Use Measurements to Improve and Return More4 Use Team Work And Execute With Patterns5 Be Iterative Leverage Everyone and Respond6 Share the Value and Successes7 Manage your Capability and Priorities
Success Factorshellip
BEST PRACTICES CONFERENCE SHAREPOINT
Thank You Organizers Sponsors and You for Making this Possible
Questions Ideas Feedback Contact me
Twitter rharbridge
Blog wwwrharbridgecom
LinkedIn wwwlinkedincominrharbridge
Email me at richardrharbridgecom
My company wwwAllincom
- The seven most important SharePoint Success Factors
- Slide 2
- Understanding the Non Technical
- Our Goal Todayhellip
- Slide 6
- Slide 7
- Slide 8
- Slide 9
- Slide 10
- Slide 11
- Slide 12
- Slide 13
- Slide 14
- Slide 15
- Slide 16
- Slide 17
- Slide 18
- Slide 19
- Slide 20
- Slide 21
- Slide 22
- Slide 23
- Slide 24
- Slide 25
- Slide 26
- Slide 27
- Slide 28
- Slide 29
- Slide 30
- Slide 31
- Slide 32
- Slide 33
- Slide 34
- Slide 35
- Slide 36
- Slide 37
- Slide 38
- Explain Information Overload
- Explain Platform Benefits
- Slide 41
- Slide 42
- Slide 43
- Add Value (Decision Makers)
- Prioritize and Plan
- Map Solutions to Objectives
- Slide 47
- Slide 48
- SharePoint Solutions (Evolution)
- Slide 50
- Slide 51
- Slide 52
- How do we get here
- Evaluating With Discounted Cash Flow
- Slide 55
- Slide 56
- Slide 57
- Slide 58
- Slide 59
- Examples
- Slide 61
- Slide 62
- Example of Non-Financial Measurement
- Slide 64
- Slide 65
- Slide 66
- Slide 67
- Slide 68
- What you donrsquot want
- Slide 70
- Slide 71
- Slide 72
- Slide 73
- Slide 74
- Slide 75
- Slide 76
- Slide 77
- Teamwork is Key
- Alternative Teams
- Slide 80
- Slide 81
- Executing Governance
- Slide 83
- Governance Deliverables
- Slide 85
- Operations Deliverables
- Development Deliverables
- Support Deliverables
- Support Deliverables (2)
- Slide 90
- Governance Checklist
- TechNet Community and More
- Slide 93
- ITIL Framework
- COBIT Framework
- Microsoft Operations Framework (MOF)
- Slide 97
- Slide 98
- Slide 99
- Slide 100
- Slide 101
- Slide 102
- Slide 103
- Slide 104
- Slide 105
- Slide 106
- Slide 107
- Slide 108
- Slide 109
- Slide 110
- Slide 111
- Slide 112
- Slide 113
- Productivity Hub
- Slide 115
- Slide 116
- Slide 117
- Slide 118
- Slide 119
- Slide 120
- Slide 121
- Slide 122
- Slide 123
- Slide 124
- Slide 125
- Slide 126
- Slide 127
- Slide 128
- Slide 129
- Slide 130
- Slide 131
- Slide 132
- Slide 133
- Slide 134
- Slide 135
- Slide 136
- Slide 137
- Slide 138
- Slide 140
- Slide 141
- Slide 142
- Slide 143
- Slide 144
- Slide 145
- So being successful requireshellip
- Success Factorshellip
- Thank You Organizers Sponsors and You for Making this Possibl
-
Make it Fun
Hold Contests Scavenger Hunts and Other Activities
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Use what they love
If they love using outlook focus on using that as a leveraging point
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Itrsquos okay to be proud
Say ldquoThank Yourdquo
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Reward super users with achievements
Then promote the desire to get rewards
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Create a SharePoint Showcase
Where users submit and show off
their SharePoint ldquoSolutionsrdquo
Good Idea
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Make it Easier to Work With
BEST PRACTICES CONFERENCE SHAREPOINT
The OutcomeSharePoint is successfully adopted by a large
enough group of users to be deemed successful
BEST PRACTICES CONFERENCE SHAREPOINT
What to watch out forhellipThe build it they will come approach
will not work alone
BEST PRACTICES CONFERENCE SHAREPOINT
Planning for New Work and Growth
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
What about New Work amp Growth
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Know your limits
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Grow your team
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Know your team and needs Developers(s)
Administrators(s)
Architect(s)
Business Analyst(s)
Project Manager(s)
Site Administrator(s)
Super Users(s)
Trainer(s)
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Cultivate new work Itrsquos a good thing
This boosts user adoption (More functionality and dependency over time)
BEST PRACTICES CONFERENCE SHAREPOINT
The OutcomeThe SharePoint Implementation continues to
grow expand and provide more value
BEST PRACTICES CONFERENCE SHAREPOINT
What to watch out forhellipYou need to plan support for new
workrequests otherwise people will lose confidence
BEST PRACTICES CONFERENCE SHAREPOINT
So being successful requireshellipUnderstanding the non technical as well as the technical
BEST PRACTICES CONFERENCE SHAREPOINT
1 Understanding the lsquoWhyrsquo amp Making a Decision2 Achieving Buy In and Setting Expectations3 Determining and Supporting ROI4 Implementing Successful Governance5 Approaching and Supporting SharePoint6 Improving User Adoption7 Planning for New Work and Growth
1 Understand Business Needs and Map to Them2 Share Alignment Vision and Expectations3 Use Measurements to Improve and Return More4 Use Team Work And Execute With Patterns5 Be Iterative Leverage Everyone and Respond6 Share the Value and Successes7 Manage your Capability and Priorities
Success Factorshellip
BEST PRACTICES CONFERENCE SHAREPOINT
Thank You Organizers Sponsors and You for Making this Possible
Questions Ideas Feedback Contact me
Twitter rharbridge
Blog wwwrharbridgecom
LinkedIn wwwlinkedincominrharbridge
Email me at richardrharbridgecom
My company wwwAllincom
- The seven most important SharePoint Success Factors
- Slide 2
- Understanding the Non Technical
- Our Goal Todayhellip
- Slide 6
- Slide 7
- Slide 8
- Slide 9
- Slide 10
- Slide 11
- Slide 12
- Slide 13
- Slide 14
- Slide 15
- Slide 16
- Slide 17
- Slide 18
- Slide 19
- Slide 20
- Slide 21
- Slide 22
- Slide 23
- Slide 24
- Slide 25
- Slide 26
- Slide 27
- Slide 28
- Slide 29
- Slide 30
- Slide 31
- Slide 32
- Slide 33
- Slide 34
- Slide 35
- Slide 36
- Slide 37
- Slide 38
- Explain Information Overload
- Explain Platform Benefits
- Slide 41
- Slide 42
- Slide 43
- Add Value (Decision Makers)
- Prioritize and Plan
- Map Solutions to Objectives
- Slide 47
- Slide 48
- SharePoint Solutions (Evolution)
- Slide 50
- Slide 51
- Slide 52
- How do we get here
- Evaluating With Discounted Cash Flow
- Slide 55
- Slide 56
- Slide 57
- Slide 58
- Slide 59
- Examples
- Slide 61
- Slide 62
- Example of Non-Financial Measurement
- Slide 64
- Slide 65
- Slide 66
- Slide 67
- Slide 68
- What you donrsquot want
- Slide 70
- Slide 71
- Slide 72
- Slide 73
- Slide 74
- Slide 75
- Slide 76
- Slide 77
- Teamwork is Key
- Alternative Teams
- Slide 80
- Slide 81
- Executing Governance
- Slide 83
- Governance Deliverables
- Slide 85
- Operations Deliverables
- Development Deliverables
- Support Deliverables
- Support Deliverables (2)
- Slide 90
- Governance Checklist
- TechNet Community and More
- Slide 93
- ITIL Framework
- COBIT Framework
- Microsoft Operations Framework (MOF)
- Slide 97
- Slide 98
- Slide 99
- Slide 100
- Slide 101
- Slide 102
- Slide 103
- Slide 104
- Slide 105
- Slide 106
- Slide 107
- Slide 108
- Slide 109
- Slide 110
- Slide 111
- Slide 112
- Slide 113
- Productivity Hub
- Slide 115
- Slide 116
- Slide 117
- Slide 118
- Slide 119
- Slide 120
- Slide 121
- Slide 122
- Slide 123
- Slide 124
- Slide 125
- Slide 126
- Slide 127
- Slide 128
- Slide 129
- Slide 130
- Slide 131
- Slide 132
- Slide 133
- Slide 134
- Slide 135
- Slide 136
- Slide 137
- Slide 138
- Slide 140
- Slide 141
- Slide 142
- Slide 143
- Slide 144
- Slide 145
- So being successful requireshellip
- Success Factorshellip
- Thank You Organizers Sponsors and You for Making this Possibl
-
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Use what they love
If they love using outlook focus on using that as a leveraging point
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Itrsquos okay to be proud
Say ldquoThank Yourdquo
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Reward super users with achievements
Then promote the desire to get rewards
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Create a SharePoint Showcase
Where users submit and show off
their SharePoint ldquoSolutionsrdquo
Good Idea
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Make it Easier to Work With
BEST PRACTICES CONFERENCE SHAREPOINT
The OutcomeSharePoint is successfully adopted by a large
enough group of users to be deemed successful
BEST PRACTICES CONFERENCE SHAREPOINT
What to watch out forhellipThe build it they will come approach
will not work alone
BEST PRACTICES CONFERENCE SHAREPOINT
Planning for New Work and Growth
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
What about New Work amp Growth
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Know your limits
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Grow your team
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Know your team and needs Developers(s)
Administrators(s)
Architect(s)
Business Analyst(s)
Project Manager(s)
Site Administrator(s)
Super Users(s)
Trainer(s)
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Cultivate new work Itrsquos a good thing
This boosts user adoption (More functionality and dependency over time)
BEST PRACTICES CONFERENCE SHAREPOINT
The OutcomeThe SharePoint Implementation continues to
grow expand and provide more value
BEST PRACTICES CONFERENCE SHAREPOINT
What to watch out forhellipYou need to plan support for new
workrequests otherwise people will lose confidence
BEST PRACTICES CONFERENCE SHAREPOINT
So being successful requireshellipUnderstanding the non technical as well as the technical
BEST PRACTICES CONFERENCE SHAREPOINT
1 Understanding the lsquoWhyrsquo amp Making a Decision2 Achieving Buy In and Setting Expectations3 Determining and Supporting ROI4 Implementing Successful Governance5 Approaching and Supporting SharePoint6 Improving User Adoption7 Planning for New Work and Growth
1 Understand Business Needs and Map to Them2 Share Alignment Vision and Expectations3 Use Measurements to Improve and Return More4 Use Team Work And Execute With Patterns5 Be Iterative Leverage Everyone and Respond6 Share the Value and Successes7 Manage your Capability and Priorities
Success Factorshellip
BEST PRACTICES CONFERENCE SHAREPOINT
Thank You Organizers Sponsors and You for Making this Possible
Questions Ideas Feedback Contact me
Twitter rharbridge
Blog wwwrharbridgecom
LinkedIn wwwlinkedincominrharbridge
Email me at richardrharbridgecom
My company wwwAllincom
- The seven most important SharePoint Success Factors
- Slide 2
- Understanding the Non Technical
- Our Goal Todayhellip
- Slide 6
- Slide 7
- Slide 8
- Slide 9
- Slide 10
- Slide 11
- Slide 12
- Slide 13
- Slide 14
- Slide 15
- Slide 16
- Slide 17
- Slide 18
- Slide 19
- Slide 20
- Slide 21
- Slide 22
- Slide 23
- Slide 24
- Slide 25
- Slide 26
- Slide 27
- Slide 28
- Slide 29
- Slide 30
- Slide 31
- Slide 32
- Slide 33
- Slide 34
- Slide 35
- Slide 36
- Slide 37
- Slide 38
- Explain Information Overload
- Explain Platform Benefits
- Slide 41
- Slide 42
- Slide 43
- Add Value (Decision Makers)
- Prioritize and Plan
- Map Solutions to Objectives
- Slide 47
- Slide 48
- SharePoint Solutions (Evolution)
- Slide 50
- Slide 51
- Slide 52
- How do we get here
- Evaluating With Discounted Cash Flow
- Slide 55
- Slide 56
- Slide 57
- Slide 58
- Slide 59
- Examples
- Slide 61
- Slide 62
- Example of Non-Financial Measurement
- Slide 64
- Slide 65
- Slide 66
- Slide 67
- Slide 68
- What you donrsquot want
- Slide 70
- Slide 71
- Slide 72
- Slide 73
- Slide 74
- Slide 75
- Slide 76
- Slide 77
- Teamwork is Key
- Alternative Teams
- Slide 80
- Slide 81
- Executing Governance
- Slide 83
- Governance Deliverables
- Slide 85
- Operations Deliverables
- Development Deliverables
- Support Deliverables
- Support Deliverables (2)
- Slide 90
- Governance Checklist
- TechNet Community and More
- Slide 93
- ITIL Framework
- COBIT Framework
- Microsoft Operations Framework (MOF)
- Slide 97
- Slide 98
- Slide 99
- Slide 100
- Slide 101
- Slide 102
- Slide 103
- Slide 104
- Slide 105
- Slide 106
- Slide 107
- Slide 108
- Slide 109
- Slide 110
- Slide 111
- Slide 112
- Slide 113
- Productivity Hub
- Slide 115
- Slide 116
- Slide 117
- Slide 118
- Slide 119
- Slide 120
- Slide 121
- Slide 122
- Slide 123
- Slide 124
- Slide 125
- Slide 126
- Slide 127
- Slide 128
- Slide 129
- Slide 130
- Slide 131
- Slide 132
- Slide 133
- Slide 134
- Slide 135
- Slide 136
- Slide 137
- Slide 138
- Slide 140
- Slide 141
- Slide 142
- Slide 143
- Slide 144
- Slide 145
- So being successful requireshellip
- Success Factorshellip
- Thank You Organizers Sponsors and You for Making this Possibl
-
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Itrsquos okay to be proud
Say ldquoThank Yourdquo
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Reward super users with achievements
Then promote the desire to get rewards
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Create a SharePoint Showcase
Where users submit and show off
their SharePoint ldquoSolutionsrdquo
Good Idea
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Make it Easier to Work With
BEST PRACTICES CONFERENCE SHAREPOINT
The OutcomeSharePoint is successfully adopted by a large
enough group of users to be deemed successful
BEST PRACTICES CONFERENCE SHAREPOINT
What to watch out forhellipThe build it they will come approach
will not work alone
BEST PRACTICES CONFERENCE SHAREPOINT
Planning for New Work and Growth
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
What about New Work amp Growth
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Know your limits
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Grow your team
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Know your team and needs Developers(s)
Administrators(s)
Architect(s)
Business Analyst(s)
Project Manager(s)
Site Administrator(s)
Super Users(s)
Trainer(s)
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Cultivate new work Itrsquos a good thing
This boosts user adoption (More functionality and dependency over time)
BEST PRACTICES CONFERENCE SHAREPOINT
The OutcomeThe SharePoint Implementation continues to
grow expand and provide more value
BEST PRACTICES CONFERENCE SHAREPOINT
What to watch out forhellipYou need to plan support for new
workrequests otherwise people will lose confidence
BEST PRACTICES CONFERENCE SHAREPOINT
So being successful requireshellipUnderstanding the non technical as well as the technical
BEST PRACTICES CONFERENCE SHAREPOINT
1 Understanding the lsquoWhyrsquo amp Making a Decision2 Achieving Buy In and Setting Expectations3 Determining and Supporting ROI4 Implementing Successful Governance5 Approaching and Supporting SharePoint6 Improving User Adoption7 Planning for New Work and Growth
1 Understand Business Needs and Map to Them2 Share Alignment Vision and Expectations3 Use Measurements to Improve and Return More4 Use Team Work And Execute With Patterns5 Be Iterative Leverage Everyone and Respond6 Share the Value and Successes7 Manage your Capability and Priorities
Success Factorshellip
BEST PRACTICES CONFERENCE SHAREPOINT
Thank You Organizers Sponsors and You for Making this Possible
Questions Ideas Feedback Contact me
Twitter rharbridge
Blog wwwrharbridgecom
LinkedIn wwwlinkedincominrharbridge
Email me at richardrharbridgecom
My company wwwAllincom
- The seven most important SharePoint Success Factors
- Slide 2
- Understanding the Non Technical
- Our Goal Todayhellip
- Slide 6
- Slide 7
- Slide 8
- Slide 9
- Slide 10
- Slide 11
- Slide 12
- Slide 13
- Slide 14
- Slide 15
- Slide 16
- Slide 17
- Slide 18
- Slide 19
- Slide 20
- Slide 21
- Slide 22
- Slide 23
- Slide 24
- Slide 25
- Slide 26
- Slide 27
- Slide 28
- Slide 29
- Slide 30
- Slide 31
- Slide 32
- Slide 33
- Slide 34
- Slide 35
- Slide 36
- Slide 37
- Slide 38
- Explain Information Overload
- Explain Platform Benefits
- Slide 41
- Slide 42
- Slide 43
- Add Value (Decision Makers)
- Prioritize and Plan
- Map Solutions to Objectives
- Slide 47
- Slide 48
- SharePoint Solutions (Evolution)
- Slide 50
- Slide 51
- Slide 52
- How do we get here
- Evaluating With Discounted Cash Flow
- Slide 55
- Slide 56
- Slide 57
- Slide 58
- Slide 59
- Examples
- Slide 61
- Slide 62
- Example of Non-Financial Measurement
- Slide 64
- Slide 65
- Slide 66
- Slide 67
- Slide 68
- What you donrsquot want
- Slide 70
- Slide 71
- Slide 72
- Slide 73
- Slide 74
- Slide 75
- Slide 76
- Slide 77
- Teamwork is Key
- Alternative Teams
- Slide 80
- Slide 81
- Executing Governance
- Slide 83
- Governance Deliverables
- Slide 85
- Operations Deliverables
- Development Deliverables
- Support Deliverables
- Support Deliverables (2)
- Slide 90
- Governance Checklist
- TechNet Community and More
- Slide 93
- ITIL Framework
- COBIT Framework
- Microsoft Operations Framework (MOF)
- Slide 97
- Slide 98
- Slide 99
- Slide 100
- Slide 101
- Slide 102
- Slide 103
- Slide 104
- Slide 105
- Slide 106
- Slide 107
- Slide 108
- Slide 109
- Slide 110
- Slide 111
- Slide 112
- Slide 113
- Productivity Hub
- Slide 115
- Slide 116
- Slide 117
- Slide 118
- Slide 119
- Slide 120
- Slide 121
- Slide 122
- Slide 123
- Slide 124
- Slide 125
- Slide 126
- Slide 127
- Slide 128
- Slide 129
- Slide 130
- Slide 131
- Slide 132
- Slide 133
- Slide 134
- Slide 135
- Slide 136
- Slide 137
- Slide 138
- Slide 140
- Slide 141
- Slide 142
- Slide 143
- Slide 144
- Slide 145
- So being successful requireshellip
- Success Factorshellip
- Thank You Organizers Sponsors and You for Making this Possibl
-
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Reward super users with achievements
Then promote the desire to get rewards
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Create a SharePoint Showcase
Where users submit and show off
their SharePoint ldquoSolutionsrdquo
Good Idea
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Make it Easier to Work With
BEST PRACTICES CONFERENCE SHAREPOINT
The OutcomeSharePoint is successfully adopted by a large
enough group of users to be deemed successful
BEST PRACTICES CONFERENCE SHAREPOINT
What to watch out forhellipThe build it they will come approach
will not work alone
BEST PRACTICES CONFERENCE SHAREPOINT
Planning for New Work and Growth
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
What about New Work amp Growth
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Know your limits
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Grow your team
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Know your team and needs Developers(s)
Administrators(s)
Architect(s)
Business Analyst(s)
Project Manager(s)
Site Administrator(s)
Super Users(s)
Trainer(s)
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Cultivate new work Itrsquos a good thing
This boosts user adoption (More functionality and dependency over time)
BEST PRACTICES CONFERENCE SHAREPOINT
The OutcomeThe SharePoint Implementation continues to
grow expand and provide more value
BEST PRACTICES CONFERENCE SHAREPOINT
What to watch out forhellipYou need to plan support for new
workrequests otherwise people will lose confidence
BEST PRACTICES CONFERENCE SHAREPOINT
So being successful requireshellipUnderstanding the non technical as well as the technical
BEST PRACTICES CONFERENCE SHAREPOINT
1 Understanding the lsquoWhyrsquo amp Making a Decision2 Achieving Buy In and Setting Expectations3 Determining and Supporting ROI4 Implementing Successful Governance5 Approaching and Supporting SharePoint6 Improving User Adoption7 Planning for New Work and Growth
1 Understand Business Needs and Map to Them2 Share Alignment Vision and Expectations3 Use Measurements to Improve and Return More4 Use Team Work And Execute With Patterns5 Be Iterative Leverage Everyone and Respond6 Share the Value and Successes7 Manage your Capability and Priorities
Success Factorshellip
BEST PRACTICES CONFERENCE SHAREPOINT
Thank You Organizers Sponsors and You for Making this Possible
Questions Ideas Feedback Contact me
Twitter rharbridge
Blog wwwrharbridgecom
LinkedIn wwwlinkedincominrharbridge
Email me at richardrharbridgecom
My company wwwAllincom
- The seven most important SharePoint Success Factors
- Slide 2
- Understanding the Non Technical
- Our Goal Todayhellip
- Slide 6
- Slide 7
- Slide 8
- Slide 9
- Slide 10
- Slide 11
- Slide 12
- Slide 13
- Slide 14
- Slide 15
- Slide 16
- Slide 17
- Slide 18
- Slide 19
- Slide 20
- Slide 21
- Slide 22
- Slide 23
- Slide 24
- Slide 25
- Slide 26
- Slide 27
- Slide 28
- Slide 29
- Slide 30
- Slide 31
- Slide 32
- Slide 33
- Slide 34
- Slide 35
- Slide 36
- Slide 37
- Slide 38
- Explain Information Overload
- Explain Platform Benefits
- Slide 41
- Slide 42
- Slide 43
- Add Value (Decision Makers)
- Prioritize and Plan
- Map Solutions to Objectives
- Slide 47
- Slide 48
- SharePoint Solutions (Evolution)
- Slide 50
- Slide 51
- Slide 52
- How do we get here
- Evaluating With Discounted Cash Flow
- Slide 55
- Slide 56
- Slide 57
- Slide 58
- Slide 59
- Examples
- Slide 61
- Slide 62
- Example of Non-Financial Measurement
- Slide 64
- Slide 65
- Slide 66
- Slide 67
- Slide 68
- What you donrsquot want
- Slide 70
- Slide 71
- Slide 72
- Slide 73
- Slide 74
- Slide 75
- Slide 76
- Slide 77
- Teamwork is Key
- Alternative Teams
- Slide 80
- Slide 81
- Executing Governance
- Slide 83
- Governance Deliverables
- Slide 85
- Operations Deliverables
- Development Deliverables
- Support Deliverables
- Support Deliverables (2)
- Slide 90
- Governance Checklist
- TechNet Community and More
- Slide 93
- ITIL Framework
- COBIT Framework
- Microsoft Operations Framework (MOF)
- Slide 97
- Slide 98
- Slide 99
- Slide 100
- Slide 101
- Slide 102
- Slide 103
- Slide 104
- Slide 105
- Slide 106
- Slide 107
- Slide 108
- Slide 109
- Slide 110
- Slide 111
- Slide 112
- Slide 113
- Productivity Hub
- Slide 115
- Slide 116
- Slide 117
- Slide 118
- Slide 119
- Slide 120
- Slide 121
- Slide 122
- Slide 123
- Slide 124
- Slide 125
- Slide 126
- Slide 127
- Slide 128
- Slide 129
- Slide 130
- Slide 131
- Slide 132
- Slide 133
- Slide 134
- Slide 135
- Slide 136
- Slide 137
- Slide 138
- Slide 140
- Slide 141
- Slide 142
- Slide 143
- Slide 144
- Slide 145
- So being successful requireshellip
- Success Factorshellip
- Thank You Organizers Sponsors and You for Making this Possibl
-
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Create a SharePoint Showcase
Where users submit and show off
their SharePoint ldquoSolutionsrdquo
Good Idea
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Make it Easier to Work With
BEST PRACTICES CONFERENCE SHAREPOINT
The OutcomeSharePoint is successfully adopted by a large
enough group of users to be deemed successful
BEST PRACTICES CONFERENCE SHAREPOINT
What to watch out forhellipThe build it they will come approach
will not work alone
BEST PRACTICES CONFERENCE SHAREPOINT
Planning for New Work and Growth
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
What about New Work amp Growth
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Know your limits
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Grow your team
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Know your team and needs Developers(s)
Administrators(s)
Architect(s)
Business Analyst(s)
Project Manager(s)
Site Administrator(s)
Super Users(s)
Trainer(s)
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Cultivate new work Itrsquos a good thing
This boosts user adoption (More functionality and dependency over time)
BEST PRACTICES CONFERENCE SHAREPOINT
The OutcomeThe SharePoint Implementation continues to
grow expand and provide more value
BEST PRACTICES CONFERENCE SHAREPOINT
What to watch out forhellipYou need to plan support for new
workrequests otherwise people will lose confidence
BEST PRACTICES CONFERENCE SHAREPOINT
So being successful requireshellipUnderstanding the non technical as well as the technical
BEST PRACTICES CONFERENCE SHAREPOINT
1 Understanding the lsquoWhyrsquo amp Making a Decision2 Achieving Buy In and Setting Expectations3 Determining and Supporting ROI4 Implementing Successful Governance5 Approaching and Supporting SharePoint6 Improving User Adoption7 Planning for New Work and Growth
1 Understand Business Needs and Map to Them2 Share Alignment Vision and Expectations3 Use Measurements to Improve and Return More4 Use Team Work And Execute With Patterns5 Be Iterative Leverage Everyone and Respond6 Share the Value and Successes7 Manage your Capability and Priorities
Success Factorshellip
BEST PRACTICES CONFERENCE SHAREPOINT
Thank You Organizers Sponsors and You for Making this Possible
Questions Ideas Feedback Contact me
Twitter rharbridge
Blog wwwrharbridgecom
LinkedIn wwwlinkedincominrharbridge
Email me at richardrharbridgecom
My company wwwAllincom
- The seven most important SharePoint Success Factors
- Slide 2
- Understanding the Non Technical
- Our Goal Todayhellip
- Slide 6
- Slide 7
- Slide 8
- Slide 9
- Slide 10
- Slide 11
- Slide 12
- Slide 13
- Slide 14
- Slide 15
- Slide 16
- Slide 17
- Slide 18
- Slide 19
- Slide 20
- Slide 21
- Slide 22
- Slide 23
- Slide 24
- Slide 25
- Slide 26
- Slide 27
- Slide 28
- Slide 29
- Slide 30
- Slide 31
- Slide 32
- Slide 33
- Slide 34
- Slide 35
- Slide 36
- Slide 37
- Slide 38
- Explain Information Overload
- Explain Platform Benefits
- Slide 41
- Slide 42
- Slide 43
- Add Value (Decision Makers)
- Prioritize and Plan
- Map Solutions to Objectives
- Slide 47
- Slide 48
- SharePoint Solutions (Evolution)
- Slide 50
- Slide 51
- Slide 52
- How do we get here
- Evaluating With Discounted Cash Flow
- Slide 55
- Slide 56
- Slide 57
- Slide 58
- Slide 59
- Examples
- Slide 61
- Slide 62
- Example of Non-Financial Measurement
- Slide 64
- Slide 65
- Slide 66
- Slide 67
- Slide 68
- What you donrsquot want
- Slide 70
- Slide 71
- Slide 72
- Slide 73
- Slide 74
- Slide 75
- Slide 76
- Slide 77
- Teamwork is Key
- Alternative Teams
- Slide 80
- Slide 81
- Executing Governance
- Slide 83
- Governance Deliverables
- Slide 85
- Operations Deliverables
- Development Deliverables
- Support Deliverables
- Support Deliverables (2)
- Slide 90
- Governance Checklist
- TechNet Community and More
- Slide 93
- ITIL Framework
- COBIT Framework
- Microsoft Operations Framework (MOF)
- Slide 97
- Slide 98
- Slide 99
- Slide 100
- Slide 101
- Slide 102
- Slide 103
- Slide 104
- Slide 105
- Slide 106
- Slide 107
- Slide 108
- Slide 109
- Slide 110
- Slide 111
- Slide 112
- Slide 113
- Productivity Hub
- Slide 115
- Slide 116
- Slide 117
- Slide 118
- Slide 119
- Slide 120
- Slide 121
- Slide 122
- Slide 123
- Slide 124
- Slide 125
- Slide 126
- Slide 127
- Slide 128
- Slide 129
- Slide 130
- Slide 131
- Slide 132
- Slide 133
- Slide 134
- Slide 135
- Slide 136
- Slide 137
- Slide 138
- Slide 140
- Slide 141
- Slide 142
- Slide 143
- Slide 144
- Slide 145
- So being successful requireshellip
- Success Factorshellip
- Thank You Organizers Sponsors and You for Making this Possibl
-
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Make it Easier to Work With
BEST PRACTICES CONFERENCE SHAREPOINT
The OutcomeSharePoint is successfully adopted by a large
enough group of users to be deemed successful
BEST PRACTICES CONFERENCE SHAREPOINT
What to watch out forhellipThe build it they will come approach
will not work alone
BEST PRACTICES CONFERENCE SHAREPOINT
Planning for New Work and Growth
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
What about New Work amp Growth
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Know your limits
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Grow your team
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Know your team and needs Developers(s)
Administrators(s)
Architect(s)
Business Analyst(s)
Project Manager(s)
Site Administrator(s)
Super Users(s)
Trainer(s)
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Cultivate new work Itrsquos a good thing
This boosts user adoption (More functionality and dependency over time)
BEST PRACTICES CONFERENCE SHAREPOINT
The OutcomeThe SharePoint Implementation continues to
grow expand and provide more value
BEST PRACTICES CONFERENCE SHAREPOINT
What to watch out forhellipYou need to plan support for new
workrequests otherwise people will lose confidence
BEST PRACTICES CONFERENCE SHAREPOINT
So being successful requireshellipUnderstanding the non technical as well as the technical
BEST PRACTICES CONFERENCE SHAREPOINT
1 Understanding the lsquoWhyrsquo amp Making a Decision2 Achieving Buy In and Setting Expectations3 Determining and Supporting ROI4 Implementing Successful Governance5 Approaching and Supporting SharePoint6 Improving User Adoption7 Planning for New Work and Growth
1 Understand Business Needs and Map to Them2 Share Alignment Vision and Expectations3 Use Measurements to Improve and Return More4 Use Team Work And Execute With Patterns5 Be Iterative Leverage Everyone and Respond6 Share the Value and Successes7 Manage your Capability and Priorities
Success Factorshellip
BEST PRACTICES CONFERENCE SHAREPOINT
Thank You Organizers Sponsors and You for Making this Possible
Questions Ideas Feedback Contact me
Twitter rharbridge
Blog wwwrharbridgecom
LinkedIn wwwlinkedincominrharbridge
Email me at richardrharbridgecom
My company wwwAllincom
- The seven most important SharePoint Success Factors
- Slide 2
- Understanding the Non Technical
- Our Goal Todayhellip
- Slide 6
- Slide 7
- Slide 8
- Slide 9
- Slide 10
- Slide 11
- Slide 12
- Slide 13
- Slide 14
- Slide 15
- Slide 16
- Slide 17
- Slide 18
- Slide 19
- Slide 20
- Slide 21
- Slide 22
- Slide 23
- Slide 24
- Slide 25
- Slide 26
- Slide 27
- Slide 28
- Slide 29
- Slide 30
- Slide 31
- Slide 32
- Slide 33
- Slide 34
- Slide 35
- Slide 36
- Slide 37
- Slide 38
- Explain Information Overload
- Explain Platform Benefits
- Slide 41
- Slide 42
- Slide 43
- Add Value (Decision Makers)
- Prioritize and Plan
- Map Solutions to Objectives
- Slide 47
- Slide 48
- SharePoint Solutions (Evolution)
- Slide 50
- Slide 51
- Slide 52
- How do we get here
- Evaluating With Discounted Cash Flow
- Slide 55
- Slide 56
- Slide 57
- Slide 58
- Slide 59
- Examples
- Slide 61
- Slide 62
- Example of Non-Financial Measurement
- Slide 64
- Slide 65
- Slide 66
- Slide 67
- Slide 68
- What you donrsquot want
- Slide 70
- Slide 71
- Slide 72
- Slide 73
- Slide 74
- Slide 75
- Slide 76
- Slide 77
- Teamwork is Key
- Alternative Teams
- Slide 80
- Slide 81
- Executing Governance
- Slide 83
- Governance Deliverables
- Slide 85
- Operations Deliverables
- Development Deliverables
- Support Deliverables
- Support Deliverables (2)
- Slide 90
- Governance Checklist
- TechNet Community and More
- Slide 93
- ITIL Framework
- COBIT Framework
- Microsoft Operations Framework (MOF)
- Slide 97
- Slide 98
- Slide 99
- Slide 100
- Slide 101
- Slide 102
- Slide 103
- Slide 104
- Slide 105
- Slide 106
- Slide 107
- Slide 108
- Slide 109
- Slide 110
- Slide 111
- Slide 112
- Slide 113
- Productivity Hub
- Slide 115
- Slide 116
- Slide 117
- Slide 118
- Slide 119
- Slide 120
- Slide 121
- Slide 122
- Slide 123
- Slide 124
- Slide 125
- Slide 126
- Slide 127
- Slide 128
- Slide 129
- Slide 130
- Slide 131
- Slide 132
- Slide 133
- Slide 134
- Slide 135
- Slide 136
- Slide 137
- Slide 138
- Slide 140
- Slide 141
- Slide 142
- Slide 143
- Slide 144
- Slide 145
- So being successful requireshellip
- Success Factorshellip
- Thank You Organizers Sponsors and You for Making this Possibl
-
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Make it Easier to Work With
BEST PRACTICES CONFERENCE SHAREPOINT
The OutcomeSharePoint is successfully adopted by a large
enough group of users to be deemed successful
BEST PRACTICES CONFERENCE SHAREPOINT
What to watch out forhellipThe build it they will come approach
will not work alone
BEST PRACTICES CONFERENCE SHAREPOINT
Planning for New Work and Growth
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
What about New Work amp Growth
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Know your limits
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Grow your team
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Know your team and needs Developers(s)
Administrators(s)
Architect(s)
Business Analyst(s)
Project Manager(s)
Site Administrator(s)
Super Users(s)
Trainer(s)
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Cultivate new work Itrsquos a good thing
This boosts user adoption (More functionality and dependency over time)
BEST PRACTICES CONFERENCE SHAREPOINT
The OutcomeThe SharePoint Implementation continues to
grow expand and provide more value
BEST PRACTICES CONFERENCE SHAREPOINT
What to watch out forhellipYou need to plan support for new
workrequests otherwise people will lose confidence
BEST PRACTICES CONFERENCE SHAREPOINT
So being successful requireshellipUnderstanding the non technical as well as the technical
BEST PRACTICES CONFERENCE SHAREPOINT
1 Understanding the lsquoWhyrsquo amp Making a Decision2 Achieving Buy In and Setting Expectations3 Determining and Supporting ROI4 Implementing Successful Governance5 Approaching and Supporting SharePoint6 Improving User Adoption7 Planning for New Work and Growth
1 Understand Business Needs and Map to Them2 Share Alignment Vision and Expectations3 Use Measurements to Improve and Return More4 Use Team Work And Execute With Patterns5 Be Iterative Leverage Everyone and Respond6 Share the Value and Successes7 Manage your Capability and Priorities
Success Factorshellip
BEST PRACTICES CONFERENCE SHAREPOINT
Thank You Organizers Sponsors and You for Making this Possible
Questions Ideas Feedback Contact me
Twitter rharbridge
Blog wwwrharbridgecom
LinkedIn wwwlinkedincominrharbridge
Email me at richardrharbridgecom
My company wwwAllincom
- The seven most important SharePoint Success Factors
- Slide 2
- Understanding the Non Technical
- Our Goal Todayhellip
- Slide 6
- Slide 7
- Slide 8
- Slide 9
- Slide 10
- Slide 11
- Slide 12
- Slide 13
- Slide 14
- Slide 15
- Slide 16
- Slide 17
- Slide 18
- Slide 19
- Slide 20
- Slide 21
- Slide 22
- Slide 23
- Slide 24
- Slide 25
- Slide 26
- Slide 27
- Slide 28
- Slide 29
- Slide 30
- Slide 31
- Slide 32
- Slide 33
- Slide 34
- Slide 35
- Slide 36
- Slide 37
- Slide 38
- Explain Information Overload
- Explain Platform Benefits
- Slide 41
- Slide 42
- Slide 43
- Add Value (Decision Makers)
- Prioritize and Plan
- Map Solutions to Objectives
- Slide 47
- Slide 48
- SharePoint Solutions (Evolution)
- Slide 50
- Slide 51
- Slide 52
- How do we get here
- Evaluating With Discounted Cash Flow
- Slide 55
- Slide 56
- Slide 57
- Slide 58
- Slide 59
- Examples
- Slide 61
- Slide 62
- Example of Non-Financial Measurement
- Slide 64
- Slide 65
- Slide 66
- Slide 67
- Slide 68
- What you donrsquot want
- Slide 70
- Slide 71
- Slide 72
- Slide 73
- Slide 74
- Slide 75
- Slide 76
- Slide 77
- Teamwork is Key
- Alternative Teams
- Slide 80
- Slide 81
- Executing Governance
- Slide 83
- Governance Deliverables
- Slide 85
- Operations Deliverables
- Development Deliverables
- Support Deliverables
- Support Deliverables (2)
- Slide 90
- Governance Checklist
- TechNet Community and More
- Slide 93
- ITIL Framework
- COBIT Framework
- Microsoft Operations Framework (MOF)
- Slide 97
- Slide 98
- Slide 99
- Slide 100
- Slide 101
- Slide 102
- Slide 103
- Slide 104
- Slide 105
- Slide 106
- Slide 107
- Slide 108
- Slide 109
- Slide 110
- Slide 111
- Slide 112
- Slide 113
- Productivity Hub
- Slide 115
- Slide 116
- Slide 117
- Slide 118
- Slide 119
- Slide 120
- Slide 121
- Slide 122
- Slide 123
- Slide 124
- Slide 125
- Slide 126
- Slide 127
- Slide 128
- Slide 129
- Slide 130
- Slide 131
- Slide 132
- Slide 133
- Slide 134
- Slide 135
- Slide 136
- Slide 137
- Slide 138
- Slide 140
- Slide 141
- Slide 142
- Slide 143
- Slide 144
- Slide 145
- So being successful requireshellip
- Success Factorshellip
- Thank You Organizers Sponsors and You for Making this Possibl
-
BEST PRACTICES CONFERENCE SHAREPOINT
The OutcomeSharePoint is successfully adopted by a large
enough group of users to be deemed successful
BEST PRACTICES CONFERENCE SHAREPOINT
What to watch out forhellipThe build it they will come approach
will not work alone
BEST PRACTICES CONFERENCE SHAREPOINT
Planning for New Work and Growth
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
What about New Work amp Growth
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Know your limits
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Grow your team
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Know your team and needs Developers(s)
Administrators(s)
Architect(s)
Business Analyst(s)
Project Manager(s)
Site Administrator(s)
Super Users(s)
Trainer(s)
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Cultivate new work Itrsquos a good thing
This boosts user adoption (More functionality and dependency over time)
BEST PRACTICES CONFERENCE SHAREPOINT
The OutcomeThe SharePoint Implementation continues to
grow expand and provide more value
BEST PRACTICES CONFERENCE SHAREPOINT
What to watch out forhellipYou need to plan support for new
workrequests otherwise people will lose confidence
BEST PRACTICES CONFERENCE SHAREPOINT
So being successful requireshellipUnderstanding the non technical as well as the technical
BEST PRACTICES CONFERENCE SHAREPOINT
1 Understanding the lsquoWhyrsquo amp Making a Decision2 Achieving Buy In and Setting Expectations3 Determining and Supporting ROI4 Implementing Successful Governance5 Approaching and Supporting SharePoint6 Improving User Adoption7 Planning for New Work and Growth
1 Understand Business Needs and Map to Them2 Share Alignment Vision and Expectations3 Use Measurements to Improve and Return More4 Use Team Work And Execute With Patterns5 Be Iterative Leverage Everyone and Respond6 Share the Value and Successes7 Manage your Capability and Priorities
Success Factorshellip
BEST PRACTICES CONFERENCE SHAREPOINT
Thank You Organizers Sponsors and You for Making this Possible
Questions Ideas Feedback Contact me
Twitter rharbridge
Blog wwwrharbridgecom
LinkedIn wwwlinkedincominrharbridge
Email me at richardrharbridgecom
My company wwwAllincom
- The seven most important SharePoint Success Factors
- Slide 2
- Understanding the Non Technical
- Our Goal Todayhellip
- Slide 6
- Slide 7
- Slide 8
- Slide 9
- Slide 10
- Slide 11
- Slide 12
- Slide 13
- Slide 14
- Slide 15
- Slide 16
- Slide 17
- Slide 18
- Slide 19
- Slide 20
- Slide 21
- Slide 22
- Slide 23
- Slide 24
- Slide 25
- Slide 26
- Slide 27
- Slide 28
- Slide 29
- Slide 30
- Slide 31
- Slide 32
- Slide 33
- Slide 34
- Slide 35
- Slide 36
- Slide 37
- Slide 38
- Explain Information Overload
- Explain Platform Benefits
- Slide 41
- Slide 42
- Slide 43
- Add Value (Decision Makers)
- Prioritize and Plan
- Map Solutions to Objectives
- Slide 47
- Slide 48
- SharePoint Solutions (Evolution)
- Slide 50
- Slide 51
- Slide 52
- How do we get here
- Evaluating With Discounted Cash Flow
- Slide 55
- Slide 56
- Slide 57
- Slide 58
- Slide 59
- Examples
- Slide 61
- Slide 62
- Example of Non-Financial Measurement
- Slide 64
- Slide 65
- Slide 66
- Slide 67
- Slide 68
- What you donrsquot want
- Slide 70
- Slide 71
- Slide 72
- Slide 73
- Slide 74
- Slide 75
- Slide 76
- Slide 77
- Teamwork is Key
- Alternative Teams
- Slide 80
- Slide 81
- Executing Governance
- Slide 83
- Governance Deliverables
- Slide 85
- Operations Deliverables
- Development Deliverables
- Support Deliverables
- Support Deliverables (2)
- Slide 90
- Governance Checklist
- TechNet Community and More
- Slide 93
- ITIL Framework
- COBIT Framework
- Microsoft Operations Framework (MOF)
- Slide 97
- Slide 98
- Slide 99
- Slide 100
- Slide 101
- Slide 102
- Slide 103
- Slide 104
- Slide 105
- Slide 106
- Slide 107
- Slide 108
- Slide 109
- Slide 110
- Slide 111
- Slide 112
- Slide 113
- Productivity Hub
- Slide 115
- Slide 116
- Slide 117
- Slide 118
- Slide 119
- Slide 120
- Slide 121
- Slide 122
- Slide 123
- Slide 124
- Slide 125
- Slide 126
- Slide 127
- Slide 128
- Slide 129
- Slide 130
- Slide 131
- Slide 132
- Slide 133
- Slide 134
- Slide 135
- Slide 136
- Slide 137
- Slide 138
- Slide 140
- Slide 141
- Slide 142
- Slide 143
- Slide 144
- Slide 145
- So being successful requireshellip
- Success Factorshellip
- Thank You Organizers Sponsors and You for Making this Possibl
-
BEST PRACTICES CONFERENCE SHAREPOINT
What to watch out forhellipThe build it they will come approach
will not work alone
BEST PRACTICES CONFERENCE SHAREPOINT
Planning for New Work and Growth
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
What about New Work amp Growth
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Know your limits
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Grow your team
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Know your team and needs Developers(s)
Administrators(s)
Architect(s)
Business Analyst(s)
Project Manager(s)
Site Administrator(s)
Super Users(s)
Trainer(s)
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Cultivate new work Itrsquos a good thing
This boosts user adoption (More functionality and dependency over time)
BEST PRACTICES CONFERENCE SHAREPOINT
The OutcomeThe SharePoint Implementation continues to
grow expand and provide more value
BEST PRACTICES CONFERENCE SHAREPOINT
What to watch out forhellipYou need to plan support for new
workrequests otherwise people will lose confidence
BEST PRACTICES CONFERENCE SHAREPOINT
So being successful requireshellipUnderstanding the non technical as well as the technical
BEST PRACTICES CONFERENCE SHAREPOINT
1 Understanding the lsquoWhyrsquo amp Making a Decision2 Achieving Buy In and Setting Expectations3 Determining and Supporting ROI4 Implementing Successful Governance5 Approaching and Supporting SharePoint6 Improving User Adoption7 Planning for New Work and Growth
1 Understand Business Needs and Map to Them2 Share Alignment Vision and Expectations3 Use Measurements to Improve and Return More4 Use Team Work And Execute With Patterns5 Be Iterative Leverage Everyone and Respond6 Share the Value and Successes7 Manage your Capability and Priorities
Success Factorshellip
BEST PRACTICES CONFERENCE SHAREPOINT
Thank You Organizers Sponsors and You for Making this Possible
Questions Ideas Feedback Contact me
Twitter rharbridge
Blog wwwrharbridgecom
LinkedIn wwwlinkedincominrharbridge
Email me at richardrharbridgecom
My company wwwAllincom
- The seven most important SharePoint Success Factors
- Slide 2
- Understanding the Non Technical
- Our Goal Todayhellip
- Slide 6
- Slide 7
- Slide 8
- Slide 9
- Slide 10
- Slide 11
- Slide 12
- Slide 13
- Slide 14
- Slide 15
- Slide 16
- Slide 17
- Slide 18
- Slide 19
- Slide 20
- Slide 21
- Slide 22
- Slide 23
- Slide 24
- Slide 25
- Slide 26
- Slide 27
- Slide 28
- Slide 29
- Slide 30
- Slide 31
- Slide 32
- Slide 33
- Slide 34
- Slide 35
- Slide 36
- Slide 37
- Slide 38
- Explain Information Overload
- Explain Platform Benefits
- Slide 41
- Slide 42
- Slide 43
- Add Value (Decision Makers)
- Prioritize and Plan
- Map Solutions to Objectives
- Slide 47
- Slide 48
- SharePoint Solutions (Evolution)
- Slide 50
- Slide 51
- Slide 52
- How do we get here
- Evaluating With Discounted Cash Flow
- Slide 55
- Slide 56
- Slide 57
- Slide 58
- Slide 59
- Examples
- Slide 61
- Slide 62
- Example of Non-Financial Measurement
- Slide 64
- Slide 65
- Slide 66
- Slide 67
- Slide 68
- What you donrsquot want
- Slide 70
- Slide 71
- Slide 72
- Slide 73
- Slide 74
- Slide 75
- Slide 76
- Slide 77
- Teamwork is Key
- Alternative Teams
- Slide 80
- Slide 81
- Executing Governance
- Slide 83
- Governance Deliverables
- Slide 85
- Operations Deliverables
- Development Deliverables
- Support Deliverables
- Support Deliverables (2)
- Slide 90
- Governance Checklist
- TechNet Community and More
- Slide 93
- ITIL Framework
- COBIT Framework
- Microsoft Operations Framework (MOF)
- Slide 97
- Slide 98
- Slide 99
- Slide 100
- Slide 101
- Slide 102
- Slide 103
- Slide 104
- Slide 105
- Slide 106
- Slide 107
- Slide 108
- Slide 109
- Slide 110
- Slide 111
- Slide 112
- Slide 113
- Productivity Hub
- Slide 115
- Slide 116
- Slide 117
- Slide 118
- Slide 119
- Slide 120
- Slide 121
- Slide 122
- Slide 123
- Slide 124
- Slide 125
- Slide 126
- Slide 127
- Slide 128
- Slide 129
- Slide 130
- Slide 131
- Slide 132
- Slide 133
- Slide 134
- Slide 135
- Slide 136
- Slide 137
- Slide 138
- Slide 140
- Slide 141
- Slide 142
- Slide 143
- Slide 144
- Slide 145
- So being successful requireshellip
- Success Factorshellip
- Thank You Organizers Sponsors and You for Making this Possibl
-
BEST PRACTICES CONFERENCE SHAREPOINT
Planning for New Work and Growth
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
What about New Work amp Growth
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Know your limits
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Grow your team
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Know your team and needs Developers(s)
Administrators(s)
Architect(s)
Business Analyst(s)
Project Manager(s)
Site Administrator(s)
Super Users(s)
Trainer(s)
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Cultivate new work Itrsquos a good thing
This boosts user adoption (More functionality and dependency over time)
BEST PRACTICES CONFERENCE SHAREPOINT
The OutcomeThe SharePoint Implementation continues to
grow expand and provide more value
BEST PRACTICES CONFERENCE SHAREPOINT
What to watch out forhellipYou need to plan support for new
workrequests otherwise people will lose confidence
BEST PRACTICES CONFERENCE SHAREPOINT
So being successful requireshellipUnderstanding the non technical as well as the technical
BEST PRACTICES CONFERENCE SHAREPOINT
1 Understanding the lsquoWhyrsquo amp Making a Decision2 Achieving Buy In and Setting Expectations3 Determining and Supporting ROI4 Implementing Successful Governance5 Approaching and Supporting SharePoint6 Improving User Adoption7 Planning for New Work and Growth
1 Understand Business Needs and Map to Them2 Share Alignment Vision and Expectations3 Use Measurements to Improve and Return More4 Use Team Work And Execute With Patterns5 Be Iterative Leverage Everyone and Respond6 Share the Value and Successes7 Manage your Capability and Priorities
Success Factorshellip
BEST PRACTICES CONFERENCE SHAREPOINT
Thank You Organizers Sponsors and You for Making this Possible
Questions Ideas Feedback Contact me
Twitter rharbridge
Blog wwwrharbridgecom
LinkedIn wwwlinkedincominrharbridge
Email me at richardrharbridgecom
My company wwwAllincom
- The seven most important SharePoint Success Factors
- Slide 2
- Understanding the Non Technical
- Our Goal Todayhellip
- Slide 6
- Slide 7
- Slide 8
- Slide 9
- Slide 10
- Slide 11
- Slide 12
- Slide 13
- Slide 14
- Slide 15
- Slide 16
- Slide 17
- Slide 18
- Slide 19
- Slide 20
- Slide 21
- Slide 22
- Slide 23
- Slide 24
- Slide 25
- Slide 26
- Slide 27
- Slide 28
- Slide 29
- Slide 30
- Slide 31
- Slide 32
- Slide 33
- Slide 34
- Slide 35
- Slide 36
- Slide 37
- Slide 38
- Explain Information Overload
- Explain Platform Benefits
- Slide 41
- Slide 42
- Slide 43
- Add Value (Decision Makers)
- Prioritize and Plan
- Map Solutions to Objectives
- Slide 47
- Slide 48
- SharePoint Solutions (Evolution)
- Slide 50
- Slide 51
- Slide 52
- How do we get here
- Evaluating With Discounted Cash Flow
- Slide 55
- Slide 56
- Slide 57
- Slide 58
- Slide 59
- Examples
- Slide 61
- Slide 62
- Example of Non-Financial Measurement
- Slide 64
- Slide 65
- Slide 66
- Slide 67
- Slide 68
- What you donrsquot want
- Slide 70
- Slide 71
- Slide 72
- Slide 73
- Slide 74
- Slide 75
- Slide 76
- Slide 77
- Teamwork is Key
- Alternative Teams
- Slide 80
- Slide 81
- Executing Governance
- Slide 83
- Governance Deliverables
- Slide 85
- Operations Deliverables
- Development Deliverables
- Support Deliverables
- Support Deliverables (2)
- Slide 90
- Governance Checklist
- TechNet Community and More
- Slide 93
- ITIL Framework
- COBIT Framework
- Microsoft Operations Framework (MOF)
- Slide 97
- Slide 98
- Slide 99
- Slide 100
- Slide 101
- Slide 102
- Slide 103
- Slide 104
- Slide 105
- Slide 106
- Slide 107
- Slide 108
- Slide 109
- Slide 110
- Slide 111
- Slide 112
- Slide 113
- Productivity Hub
- Slide 115
- Slide 116
- Slide 117
- Slide 118
- Slide 119
- Slide 120
- Slide 121
- Slide 122
- Slide 123
- Slide 124
- Slide 125
- Slide 126
- Slide 127
- Slide 128
- Slide 129
- Slide 130
- Slide 131
- Slide 132
- Slide 133
- Slide 134
- Slide 135
- Slide 136
- Slide 137
- Slide 138
- Slide 140
- Slide 141
- Slide 142
- Slide 143
- Slide 144
- Slide 145
- So being successful requireshellip
- Success Factorshellip
- Thank You Organizers Sponsors and You for Making this Possibl
-
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
What about New Work amp Growth
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Know your limits
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Grow your team
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Know your team and needs Developers(s)
Administrators(s)
Architect(s)
Business Analyst(s)
Project Manager(s)
Site Administrator(s)
Super Users(s)
Trainer(s)
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Cultivate new work Itrsquos a good thing
This boosts user adoption (More functionality and dependency over time)
BEST PRACTICES CONFERENCE SHAREPOINT
The OutcomeThe SharePoint Implementation continues to
grow expand and provide more value
BEST PRACTICES CONFERENCE SHAREPOINT
What to watch out forhellipYou need to plan support for new
workrequests otherwise people will lose confidence
BEST PRACTICES CONFERENCE SHAREPOINT
So being successful requireshellipUnderstanding the non technical as well as the technical
BEST PRACTICES CONFERENCE SHAREPOINT
1 Understanding the lsquoWhyrsquo amp Making a Decision2 Achieving Buy In and Setting Expectations3 Determining and Supporting ROI4 Implementing Successful Governance5 Approaching and Supporting SharePoint6 Improving User Adoption7 Planning for New Work and Growth
1 Understand Business Needs and Map to Them2 Share Alignment Vision and Expectations3 Use Measurements to Improve and Return More4 Use Team Work And Execute With Patterns5 Be Iterative Leverage Everyone and Respond6 Share the Value and Successes7 Manage your Capability and Priorities
Success Factorshellip
BEST PRACTICES CONFERENCE SHAREPOINT
Thank You Organizers Sponsors and You for Making this Possible
Questions Ideas Feedback Contact me
Twitter rharbridge
Blog wwwrharbridgecom
LinkedIn wwwlinkedincominrharbridge
Email me at richardrharbridgecom
My company wwwAllincom
- The seven most important SharePoint Success Factors
- Slide 2
- Understanding the Non Technical
- Our Goal Todayhellip
- Slide 6
- Slide 7
- Slide 8
- Slide 9
- Slide 10
- Slide 11
- Slide 12
- Slide 13
- Slide 14
- Slide 15
- Slide 16
- Slide 17
- Slide 18
- Slide 19
- Slide 20
- Slide 21
- Slide 22
- Slide 23
- Slide 24
- Slide 25
- Slide 26
- Slide 27
- Slide 28
- Slide 29
- Slide 30
- Slide 31
- Slide 32
- Slide 33
- Slide 34
- Slide 35
- Slide 36
- Slide 37
- Slide 38
- Explain Information Overload
- Explain Platform Benefits
- Slide 41
- Slide 42
- Slide 43
- Add Value (Decision Makers)
- Prioritize and Plan
- Map Solutions to Objectives
- Slide 47
- Slide 48
- SharePoint Solutions (Evolution)
- Slide 50
- Slide 51
- Slide 52
- How do we get here
- Evaluating With Discounted Cash Flow
- Slide 55
- Slide 56
- Slide 57
- Slide 58
- Slide 59
- Examples
- Slide 61
- Slide 62
- Example of Non-Financial Measurement
- Slide 64
- Slide 65
- Slide 66
- Slide 67
- Slide 68
- What you donrsquot want
- Slide 70
- Slide 71
- Slide 72
- Slide 73
- Slide 74
- Slide 75
- Slide 76
- Slide 77
- Teamwork is Key
- Alternative Teams
- Slide 80
- Slide 81
- Executing Governance
- Slide 83
- Governance Deliverables
- Slide 85
- Operations Deliverables
- Development Deliverables
- Support Deliverables
- Support Deliverables (2)
- Slide 90
- Governance Checklist
- TechNet Community and More
- Slide 93
- ITIL Framework
- COBIT Framework
- Microsoft Operations Framework (MOF)
- Slide 97
- Slide 98
- Slide 99
- Slide 100
- Slide 101
- Slide 102
- Slide 103
- Slide 104
- Slide 105
- Slide 106
- Slide 107
- Slide 108
- Slide 109
- Slide 110
- Slide 111
- Slide 112
- Slide 113
- Productivity Hub
- Slide 115
- Slide 116
- Slide 117
- Slide 118
- Slide 119
- Slide 120
- Slide 121
- Slide 122
- Slide 123
- Slide 124
- Slide 125
- Slide 126
- Slide 127
- Slide 128
- Slide 129
- Slide 130
- Slide 131
- Slide 132
- Slide 133
- Slide 134
- Slide 135
- Slide 136
- Slide 137
- Slide 138
- Slide 140
- Slide 141
- Slide 142
- Slide 143
- Slide 144
- Slide 145
- So being successful requireshellip
- Success Factorshellip
- Thank You Organizers Sponsors and You for Making this Possibl
-
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Know your limits
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Grow your team
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Know your team and needs Developers(s)
Administrators(s)
Architect(s)
Business Analyst(s)
Project Manager(s)
Site Administrator(s)
Super Users(s)
Trainer(s)
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Cultivate new work Itrsquos a good thing
This boosts user adoption (More functionality and dependency over time)
BEST PRACTICES CONFERENCE SHAREPOINT
The OutcomeThe SharePoint Implementation continues to
grow expand and provide more value
BEST PRACTICES CONFERENCE SHAREPOINT
What to watch out forhellipYou need to plan support for new
workrequests otherwise people will lose confidence
BEST PRACTICES CONFERENCE SHAREPOINT
So being successful requireshellipUnderstanding the non technical as well as the technical
BEST PRACTICES CONFERENCE SHAREPOINT
1 Understanding the lsquoWhyrsquo amp Making a Decision2 Achieving Buy In and Setting Expectations3 Determining and Supporting ROI4 Implementing Successful Governance5 Approaching and Supporting SharePoint6 Improving User Adoption7 Planning for New Work and Growth
1 Understand Business Needs and Map to Them2 Share Alignment Vision and Expectations3 Use Measurements to Improve and Return More4 Use Team Work And Execute With Patterns5 Be Iterative Leverage Everyone and Respond6 Share the Value and Successes7 Manage your Capability and Priorities
Success Factorshellip
BEST PRACTICES CONFERENCE SHAREPOINT
Thank You Organizers Sponsors and You for Making this Possible
Questions Ideas Feedback Contact me
Twitter rharbridge
Blog wwwrharbridgecom
LinkedIn wwwlinkedincominrharbridge
Email me at richardrharbridgecom
My company wwwAllincom
- The seven most important SharePoint Success Factors
- Slide 2
- Understanding the Non Technical
- Our Goal Todayhellip
- Slide 6
- Slide 7
- Slide 8
- Slide 9
- Slide 10
- Slide 11
- Slide 12
- Slide 13
- Slide 14
- Slide 15
- Slide 16
- Slide 17
- Slide 18
- Slide 19
- Slide 20
- Slide 21
- Slide 22
- Slide 23
- Slide 24
- Slide 25
- Slide 26
- Slide 27
- Slide 28
- Slide 29
- Slide 30
- Slide 31
- Slide 32
- Slide 33
- Slide 34
- Slide 35
- Slide 36
- Slide 37
- Slide 38
- Explain Information Overload
- Explain Platform Benefits
- Slide 41
- Slide 42
- Slide 43
- Add Value (Decision Makers)
- Prioritize and Plan
- Map Solutions to Objectives
- Slide 47
- Slide 48
- SharePoint Solutions (Evolution)
- Slide 50
- Slide 51
- Slide 52
- How do we get here
- Evaluating With Discounted Cash Flow
- Slide 55
- Slide 56
- Slide 57
- Slide 58
- Slide 59
- Examples
- Slide 61
- Slide 62
- Example of Non-Financial Measurement
- Slide 64
- Slide 65
- Slide 66
- Slide 67
- Slide 68
- What you donrsquot want
- Slide 70
- Slide 71
- Slide 72
- Slide 73
- Slide 74
- Slide 75
- Slide 76
- Slide 77
- Teamwork is Key
- Alternative Teams
- Slide 80
- Slide 81
- Executing Governance
- Slide 83
- Governance Deliverables
- Slide 85
- Operations Deliverables
- Development Deliverables
- Support Deliverables
- Support Deliverables (2)
- Slide 90
- Governance Checklist
- TechNet Community and More
- Slide 93
- ITIL Framework
- COBIT Framework
- Microsoft Operations Framework (MOF)
- Slide 97
- Slide 98
- Slide 99
- Slide 100
- Slide 101
- Slide 102
- Slide 103
- Slide 104
- Slide 105
- Slide 106
- Slide 107
- Slide 108
- Slide 109
- Slide 110
- Slide 111
- Slide 112
- Slide 113
- Productivity Hub
- Slide 115
- Slide 116
- Slide 117
- Slide 118
- Slide 119
- Slide 120
- Slide 121
- Slide 122
- Slide 123
- Slide 124
- Slide 125
- Slide 126
- Slide 127
- Slide 128
- Slide 129
- Slide 130
- Slide 131
- Slide 132
- Slide 133
- Slide 134
- Slide 135
- Slide 136
- Slide 137
- Slide 138
- Slide 140
- Slide 141
- Slide 142
- Slide 143
- Slide 144
- Slide 145
- So being successful requireshellip
- Success Factorshellip
- Thank You Organizers Sponsors and You for Making this Possibl
-
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Grow your team
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Know your team and needs Developers(s)
Administrators(s)
Architect(s)
Business Analyst(s)
Project Manager(s)
Site Administrator(s)
Super Users(s)
Trainer(s)
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Cultivate new work Itrsquos a good thing
This boosts user adoption (More functionality and dependency over time)
BEST PRACTICES CONFERENCE SHAREPOINT
The OutcomeThe SharePoint Implementation continues to
grow expand and provide more value
BEST PRACTICES CONFERENCE SHAREPOINT
What to watch out forhellipYou need to plan support for new
workrequests otherwise people will lose confidence
BEST PRACTICES CONFERENCE SHAREPOINT
So being successful requireshellipUnderstanding the non technical as well as the technical
BEST PRACTICES CONFERENCE SHAREPOINT
1 Understanding the lsquoWhyrsquo amp Making a Decision2 Achieving Buy In and Setting Expectations3 Determining and Supporting ROI4 Implementing Successful Governance5 Approaching and Supporting SharePoint6 Improving User Adoption7 Planning for New Work and Growth
1 Understand Business Needs and Map to Them2 Share Alignment Vision and Expectations3 Use Measurements to Improve and Return More4 Use Team Work And Execute With Patterns5 Be Iterative Leverage Everyone and Respond6 Share the Value and Successes7 Manage your Capability and Priorities
Success Factorshellip
BEST PRACTICES CONFERENCE SHAREPOINT
Thank You Organizers Sponsors and You for Making this Possible
Questions Ideas Feedback Contact me
Twitter rharbridge
Blog wwwrharbridgecom
LinkedIn wwwlinkedincominrharbridge
Email me at richardrharbridgecom
My company wwwAllincom
- The seven most important SharePoint Success Factors
- Slide 2
- Understanding the Non Technical
- Our Goal Todayhellip
- Slide 6
- Slide 7
- Slide 8
- Slide 9
- Slide 10
- Slide 11
- Slide 12
- Slide 13
- Slide 14
- Slide 15
- Slide 16
- Slide 17
- Slide 18
- Slide 19
- Slide 20
- Slide 21
- Slide 22
- Slide 23
- Slide 24
- Slide 25
- Slide 26
- Slide 27
- Slide 28
- Slide 29
- Slide 30
- Slide 31
- Slide 32
- Slide 33
- Slide 34
- Slide 35
- Slide 36
- Slide 37
- Slide 38
- Explain Information Overload
- Explain Platform Benefits
- Slide 41
- Slide 42
- Slide 43
- Add Value (Decision Makers)
- Prioritize and Plan
- Map Solutions to Objectives
- Slide 47
- Slide 48
- SharePoint Solutions (Evolution)
- Slide 50
- Slide 51
- Slide 52
- How do we get here
- Evaluating With Discounted Cash Flow
- Slide 55
- Slide 56
- Slide 57
- Slide 58
- Slide 59
- Examples
- Slide 61
- Slide 62
- Example of Non-Financial Measurement
- Slide 64
- Slide 65
- Slide 66
- Slide 67
- Slide 68
- What you donrsquot want
- Slide 70
- Slide 71
- Slide 72
- Slide 73
- Slide 74
- Slide 75
- Slide 76
- Slide 77
- Teamwork is Key
- Alternative Teams
- Slide 80
- Slide 81
- Executing Governance
- Slide 83
- Governance Deliverables
- Slide 85
- Operations Deliverables
- Development Deliverables
- Support Deliverables
- Support Deliverables (2)
- Slide 90
- Governance Checklist
- TechNet Community and More
- Slide 93
- ITIL Framework
- COBIT Framework
- Microsoft Operations Framework (MOF)
- Slide 97
- Slide 98
- Slide 99
- Slide 100
- Slide 101
- Slide 102
- Slide 103
- Slide 104
- Slide 105
- Slide 106
- Slide 107
- Slide 108
- Slide 109
- Slide 110
- Slide 111
- Slide 112
- Slide 113
- Productivity Hub
- Slide 115
- Slide 116
- Slide 117
- Slide 118
- Slide 119
- Slide 120
- Slide 121
- Slide 122
- Slide 123
- Slide 124
- Slide 125
- Slide 126
- Slide 127
- Slide 128
- Slide 129
- Slide 130
- Slide 131
- Slide 132
- Slide 133
- Slide 134
- Slide 135
- Slide 136
- Slide 137
- Slide 138
- Slide 140
- Slide 141
- Slide 142
- Slide 143
- Slide 144
- Slide 145
- So being successful requireshellip
- Success Factorshellip
- Thank You Organizers Sponsors and You for Making this Possibl
-
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Know your team and needs Developers(s)
Administrators(s)
Architect(s)
Business Analyst(s)
Project Manager(s)
Site Administrator(s)
Super Users(s)
Trainer(s)
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Cultivate new work Itrsquos a good thing
This boosts user adoption (More functionality and dependency over time)
BEST PRACTICES CONFERENCE SHAREPOINT
The OutcomeThe SharePoint Implementation continues to
grow expand and provide more value
BEST PRACTICES CONFERENCE SHAREPOINT
What to watch out forhellipYou need to plan support for new
workrequests otherwise people will lose confidence
BEST PRACTICES CONFERENCE SHAREPOINT
So being successful requireshellipUnderstanding the non technical as well as the technical
BEST PRACTICES CONFERENCE SHAREPOINT
1 Understanding the lsquoWhyrsquo amp Making a Decision2 Achieving Buy In and Setting Expectations3 Determining and Supporting ROI4 Implementing Successful Governance5 Approaching and Supporting SharePoint6 Improving User Adoption7 Planning for New Work and Growth
1 Understand Business Needs and Map to Them2 Share Alignment Vision and Expectations3 Use Measurements to Improve and Return More4 Use Team Work And Execute With Patterns5 Be Iterative Leverage Everyone and Respond6 Share the Value and Successes7 Manage your Capability and Priorities
Success Factorshellip
BEST PRACTICES CONFERENCE SHAREPOINT
Thank You Organizers Sponsors and You for Making this Possible
Questions Ideas Feedback Contact me
Twitter rharbridge
Blog wwwrharbridgecom
LinkedIn wwwlinkedincominrharbridge
Email me at richardrharbridgecom
My company wwwAllincom
- The seven most important SharePoint Success Factors
- Slide 2
- Understanding the Non Technical
- Our Goal Todayhellip
- Slide 6
- Slide 7
- Slide 8
- Slide 9
- Slide 10
- Slide 11
- Slide 12
- Slide 13
- Slide 14
- Slide 15
- Slide 16
- Slide 17
- Slide 18
- Slide 19
- Slide 20
- Slide 21
- Slide 22
- Slide 23
- Slide 24
- Slide 25
- Slide 26
- Slide 27
- Slide 28
- Slide 29
- Slide 30
- Slide 31
- Slide 32
- Slide 33
- Slide 34
- Slide 35
- Slide 36
- Slide 37
- Slide 38
- Explain Information Overload
- Explain Platform Benefits
- Slide 41
- Slide 42
- Slide 43
- Add Value (Decision Makers)
- Prioritize and Plan
- Map Solutions to Objectives
- Slide 47
- Slide 48
- SharePoint Solutions (Evolution)
- Slide 50
- Slide 51
- Slide 52
- How do we get here
- Evaluating With Discounted Cash Flow
- Slide 55
- Slide 56
- Slide 57
- Slide 58
- Slide 59
- Examples
- Slide 61
- Slide 62
- Example of Non-Financial Measurement
- Slide 64
- Slide 65
- Slide 66
- Slide 67
- Slide 68
- What you donrsquot want
- Slide 70
- Slide 71
- Slide 72
- Slide 73
- Slide 74
- Slide 75
- Slide 76
- Slide 77
- Teamwork is Key
- Alternative Teams
- Slide 80
- Slide 81
- Executing Governance
- Slide 83
- Governance Deliverables
- Slide 85
- Operations Deliverables
- Development Deliverables
- Support Deliverables
- Support Deliverables (2)
- Slide 90
- Governance Checklist
- TechNet Community and More
- Slide 93
- ITIL Framework
- COBIT Framework
- Microsoft Operations Framework (MOF)
- Slide 97
- Slide 98
- Slide 99
- Slide 100
- Slide 101
- Slide 102
- Slide 103
- Slide 104
- Slide 105
- Slide 106
- Slide 107
- Slide 108
- Slide 109
- Slide 110
- Slide 111
- Slide 112
- Slide 113
- Productivity Hub
- Slide 115
- Slide 116
- Slide 117
- Slide 118
- Slide 119
- Slide 120
- Slide 121
- Slide 122
- Slide 123
- Slide 124
- Slide 125
- Slide 126
- Slide 127
- Slide 128
- Slide 129
- Slide 130
- Slide 131
- Slide 132
- Slide 133
- Slide 134
- Slide 135
- Slide 136
- Slide 137
- Slide 138
- Slide 140
- Slide 141
- Slide 142
- Slide 143
- Slide 144
- Slide 145
- So being successful requireshellip
- Success Factorshellip
- Thank You Organizers Sponsors and You for Making this Possibl
-
BEST PRACTICES CONFERENCE SHAREPOINT
BPC11 RHarbridge
Cultivate new work Itrsquos a good thing
This boosts user adoption (More functionality and dependency over time)
BEST PRACTICES CONFERENCE SHAREPOINT
The OutcomeThe SharePoint Implementation continues to
grow expand and provide more value
BEST PRACTICES CONFERENCE SHAREPOINT
What to watch out forhellipYou need to plan support for new
workrequests otherwise people will lose confidence
BEST PRACTICES CONFERENCE SHAREPOINT
So being successful requireshellipUnderstanding the non technical as well as the technical
BEST PRACTICES CONFERENCE SHAREPOINT
1 Understanding the lsquoWhyrsquo amp Making a Decision2 Achieving Buy In and Setting Expectations3 Determining and Supporting ROI4 Implementing Successful Governance5 Approaching and Supporting SharePoint6 Improving User Adoption7 Planning for New Work and Growth
1 Understand Business Needs and Map to Them2 Share Alignment Vision and Expectations3 Use Measurements to Improve and Return More4 Use Team Work And Execute With Patterns5 Be Iterative Leverage Everyone and Respond6 Share the Value and Successes7 Manage your Capability and Priorities
Success Factorshellip
BEST PRACTICES CONFERENCE SHAREPOINT
Thank You Organizers Sponsors and You for Making this Possible
Questions Ideas Feedback Contact me
Twitter rharbridge
Blog wwwrharbridgecom
LinkedIn wwwlinkedincominrharbridge
Email me at richardrharbridgecom
My company wwwAllincom
- The seven most important SharePoint Success Factors
- Slide 2
- Understanding the Non Technical
- Our Goal Todayhellip
- Slide 6
- Slide 7
- Slide 8
- Slide 9
- Slide 10
- Slide 11
- Slide 12
- Slide 13
- Slide 14
- Slide 15
- Slide 16
- Slide 17
- Slide 18
- Slide 19
- Slide 20
- Slide 21
- Slide 22
- Slide 23
- Slide 24
- Slide 25
- Slide 26
- Slide 27
- Slide 28
- Slide 29
- Slide 30
- Slide 31
- Slide 32
- Slide 33
- Slide 34
- Slide 35
- Slide 36
- Slide 37
- Slide 38
- Explain Information Overload
- Explain Platform Benefits
- Slide 41
- Slide 42
- Slide 43
- Add Value (Decision Makers)
- Prioritize and Plan
- Map Solutions to Objectives
- Slide 47
- Slide 48
- SharePoint Solutions (Evolution)
- Slide 50
- Slide 51
- Slide 52
- How do we get here
- Evaluating With Discounted Cash Flow
- Slide 55
- Slide 56
- Slide 57
- Slide 58
- Slide 59
- Examples
- Slide 61
- Slide 62
- Example of Non-Financial Measurement
- Slide 64
- Slide 65
- Slide 66
- Slide 67
- Slide 68
- What you donrsquot want
- Slide 70
- Slide 71
- Slide 72
- Slide 73
- Slide 74
- Slide 75
- Slide 76
- Slide 77
- Teamwork is Key
- Alternative Teams
- Slide 80
- Slide 81
- Executing Governance
- Slide 83
- Governance Deliverables
- Slide 85
- Operations Deliverables
- Development Deliverables
- Support Deliverables
- Support Deliverables (2)
- Slide 90
- Governance Checklist
- TechNet Community and More
- Slide 93
- ITIL Framework
- COBIT Framework
- Microsoft Operations Framework (MOF)
- Slide 97
- Slide 98
- Slide 99
- Slide 100
- Slide 101
- Slide 102
- Slide 103
- Slide 104
- Slide 105
- Slide 106
- Slide 107
- Slide 108
- Slide 109
- Slide 110
- Slide 111
- Slide 112
- Slide 113
- Productivity Hub
- Slide 115
- Slide 116
- Slide 117
- Slide 118
- Slide 119
- Slide 120
- Slide 121
- Slide 122
- Slide 123
- Slide 124
- Slide 125
- Slide 126
- Slide 127
- Slide 128
- Slide 129
- Slide 130
- Slide 131
- Slide 132
- Slide 133
- Slide 134
- Slide 135
- Slide 136
- Slide 137
- Slide 138
- Slide 140
- Slide 141
- Slide 142
- Slide 143
- Slide 144
- Slide 145
- So being successful requireshellip
- Success Factorshellip
- Thank You Organizers Sponsors and You for Making this Possibl
-
BEST PRACTICES CONFERENCE SHAREPOINT
The OutcomeThe SharePoint Implementation continues to
grow expand and provide more value
BEST PRACTICES CONFERENCE SHAREPOINT
What to watch out forhellipYou need to plan support for new
workrequests otherwise people will lose confidence
BEST PRACTICES CONFERENCE SHAREPOINT
So being successful requireshellipUnderstanding the non technical as well as the technical
BEST PRACTICES CONFERENCE SHAREPOINT
1 Understanding the lsquoWhyrsquo amp Making a Decision2 Achieving Buy In and Setting Expectations3 Determining and Supporting ROI4 Implementing Successful Governance5 Approaching and Supporting SharePoint6 Improving User Adoption7 Planning for New Work and Growth
1 Understand Business Needs and Map to Them2 Share Alignment Vision and Expectations3 Use Measurements to Improve and Return More4 Use Team Work And Execute With Patterns5 Be Iterative Leverage Everyone and Respond6 Share the Value and Successes7 Manage your Capability and Priorities
Success Factorshellip
BEST PRACTICES CONFERENCE SHAREPOINT
Thank You Organizers Sponsors and You for Making this Possible
Questions Ideas Feedback Contact me
Twitter rharbridge
Blog wwwrharbridgecom
LinkedIn wwwlinkedincominrharbridge
Email me at richardrharbridgecom
My company wwwAllincom
- The seven most important SharePoint Success Factors
- Slide 2
- Understanding the Non Technical
- Our Goal Todayhellip
- Slide 6
- Slide 7
- Slide 8
- Slide 9
- Slide 10
- Slide 11
- Slide 12
- Slide 13
- Slide 14
- Slide 15
- Slide 16
- Slide 17
- Slide 18
- Slide 19
- Slide 20
- Slide 21
- Slide 22
- Slide 23
- Slide 24
- Slide 25
- Slide 26
- Slide 27
- Slide 28
- Slide 29
- Slide 30
- Slide 31
- Slide 32
- Slide 33
- Slide 34
- Slide 35
- Slide 36
- Slide 37
- Slide 38
- Explain Information Overload
- Explain Platform Benefits
- Slide 41
- Slide 42
- Slide 43
- Add Value (Decision Makers)
- Prioritize and Plan
- Map Solutions to Objectives
- Slide 47
- Slide 48
- SharePoint Solutions (Evolution)
- Slide 50
- Slide 51
- Slide 52
- How do we get here
- Evaluating With Discounted Cash Flow
- Slide 55
- Slide 56
- Slide 57
- Slide 58
- Slide 59
- Examples
- Slide 61
- Slide 62
- Example of Non-Financial Measurement
- Slide 64
- Slide 65
- Slide 66
- Slide 67
- Slide 68
- What you donrsquot want
- Slide 70
- Slide 71
- Slide 72
- Slide 73
- Slide 74
- Slide 75
- Slide 76
- Slide 77
- Teamwork is Key
- Alternative Teams
- Slide 80
- Slide 81
- Executing Governance
- Slide 83
- Governance Deliverables
- Slide 85
- Operations Deliverables
- Development Deliverables
- Support Deliverables
- Support Deliverables (2)
- Slide 90
- Governance Checklist
- TechNet Community and More
- Slide 93
- ITIL Framework
- COBIT Framework
- Microsoft Operations Framework (MOF)
- Slide 97
- Slide 98
- Slide 99
- Slide 100
- Slide 101
- Slide 102
- Slide 103
- Slide 104
- Slide 105
- Slide 106
- Slide 107
- Slide 108
- Slide 109
- Slide 110
- Slide 111
- Slide 112
- Slide 113
- Productivity Hub
- Slide 115
- Slide 116
- Slide 117
- Slide 118
- Slide 119
- Slide 120
- Slide 121
- Slide 122
- Slide 123
- Slide 124
- Slide 125
- Slide 126
- Slide 127
- Slide 128
- Slide 129
- Slide 130
- Slide 131
- Slide 132
- Slide 133
- Slide 134
- Slide 135
- Slide 136
- Slide 137
- Slide 138
- Slide 140
- Slide 141
- Slide 142
- Slide 143
- Slide 144
- Slide 145
- So being successful requireshellip
- Success Factorshellip
- Thank You Organizers Sponsors and You for Making this Possibl
-
BEST PRACTICES CONFERENCE SHAREPOINT
What to watch out forhellipYou need to plan support for new
workrequests otherwise people will lose confidence
BEST PRACTICES CONFERENCE SHAREPOINT
So being successful requireshellipUnderstanding the non technical as well as the technical
BEST PRACTICES CONFERENCE SHAREPOINT
1 Understanding the lsquoWhyrsquo amp Making a Decision2 Achieving Buy In and Setting Expectations3 Determining and Supporting ROI4 Implementing Successful Governance5 Approaching and Supporting SharePoint6 Improving User Adoption7 Planning for New Work and Growth
1 Understand Business Needs and Map to Them2 Share Alignment Vision and Expectations3 Use Measurements to Improve and Return More4 Use Team Work And Execute With Patterns5 Be Iterative Leverage Everyone and Respond6 Share the Value and Successes7 Manage your Capability and Priorities
Success Factorshellip
BEST PRACTICES CONFERENCE SHAREPOINT
Thank You Organizers Sponsors and You for Making this Possible
Questions Ideas Feedback Contact me
Twitter rharbridge
Blog wwwrharbridgecom
LinkedIn wwwlinkedincominrharbridge
Email me at richardrharbridgecom
My company wwwAllincom
- The seven most important SharePoint Success Factors
- Slide 2
- Understanding the Non Technical
- Our Goal Todayhellip
- Slide 6
- Slide 7
- Slide 8
- Slide 9
- Slide 10
- Slide 11
- Slide 12
- Slide 13
- Slide 14
- Slide 15
- Slide 16
- Slide 17
- Slide 18
- Slide 19
- Slide 20
- Slide 21
- Slide 22
- Slide 23
- Slide 24
- Slide 25
- Slide 26
- Slide 27
- Slide 28
- Slide 29
- Slide 30
- Slide 31
- Slide 32
- Slide 33
- Slide 34
- Slide 35
- Slide 36
- Slide 37
- Slide 38
- Explain Information Overload
- Explain Platform Benefits
- Slide 41
- Slide 42
- Slide 43
- Add Value (Decision Makers)
- Prioritize and Plan
- Map Solutions to Objectives
- Slide 47
- Slide 48
- SharePoint Solutions (Evolution)
- Slide 50
- Slide 51
- Slide 52
- How do we get here
- Evaluating With Discounted Cash Flow
- Slide 55
- Slide 56
- Slide 57
- Slide 58
- Slide 59
- Examples
- Slide 61
- Slide 62
- Example of Non-Financial Measurement
- Slide 64
- Slide 65
- Slide 66
- Slide 67
- Slide 68
- What you donrsquot want
- Slide 70
- Slide 71
- Slide 72
- Slide 73
- Slide 74
- Slide 75
- Slide 76
- Slide 77
- Teamwork is Key
- Alternative Teams
- Slide 80
- Slide 81
- Executing Governance
- Slide 83
- Governance Deliverables
- Slide 85
- Operations Deliverables
- Development Deliverables
- Support Deliverables
- Support Deliverables (2)
- Slide 90
- Governance Checklist
- TechNet Community and More
- Slide 93
- ITIL Framework
- COBIT Framework
- Microsoft Operations Framework (MOF)
- Slide 97
- Slide 98
- Slide 99
- Slide 100
- Slide 101
- Slide 102
- Slide 103
- Slide 104
- Slide 105
- Slide 106
- Slide 107
- Slide 108
- Slide 109
- Slide 110
- Slide 111
- Slide 112
- Slide 113
- Productivity Hub
- Slide 115
- Slide 116
- Slide 117
- Slide 118
- Slide 119
- Slide 120
- Slide 121
- Slide 122
- Slide 123
- Slide 124
- Slide 125
- Slide 126
- Slide 127
- Slide 128
- Slide 129
- Slide 130
- Slide 131
- Slide 132
- Slide 133
- Slide 134
- Slide 135
- Slide 136
- Slide 137
- Slide 138
- Slide 140
- Slide 141
- Slide 142
- Slide 143
- Slide 144
- Slide 145
- So being successful requireshellip
- Success Factorshellip
- Thank You Organizers Sponsors and You for Making this Possibl
-
BEST PRACTICES CONFERENCE SHAREPOINT
So being successful requireshellipUnderstanding the non technical as well as the technical
BEST PRACTICES CONFERENCE SHAREPOINT
1 Understanding the lsquoWhyrsquo amp Making a Decision2 Achieving Buy In and Setting Expectations3 Determining and Supporting ROI4 Implementing Successful Governance5 Approaching and Supporting SharePoint6 Improving User Adoption7 Planning for New Work and Growth
1 Understand Business Needs and Map to Them2 Share Alignment Vision and Expectations3 Use Measurements to Improve and Return More4 Use Team Work And Execute With Patterns5 Be Iterative Leverage Everyone and Respond6 Share the Value and Successes7 Manage your Capability and Priorities
Success Factorshellip
BEST PRACTICES CONFERENCE SHAREPOINT
Thank You Organizers Sponsors and You for Making this Possible
Questions Ideas Feedback Contact me
Twitter rharbridge
Blog wwwrharbridgecom
LinkedIn wwwlinkedincominrharbridge
Email me at richardrharbridgecom
My company wwwAllincom
- The seven most important SharePoint Success Factors
- Slide 2
- Understanding the Non Technical
- Our Goal Todayhellip
- Slide 6
- Slide 7
- Slide 8
- Slide 9
- Slide 10
- Slide 11
- Slide 12
- Slide 13
- Slide 14
- Slide 15
- Slide 16
- Slide 17
- Slide 18
- Slide 19
- Slide 20
- Slide 21
- Slide 22
- Slide 23
- Slide 24
- Slide 25
- Slide 26
- Slide 27
- Slide 28
- Slide 29
- Slide 30
- Slide 31
- Slide 32
- Slide 33
- Slide 34
- Slide 35
- Slide 36
- Slide 37
- Slide 38
- Explain Information Overload
- Explain Platform Benefits
- Slide 41
- Slide 42
- Slide 43
- Add Value (Decision Makers)
- Prioritize and Plan
- Map Solutions to Objectives
- Slide 47
- Slide 48
- SharePoint Solutions (Evolution)
- Slide 50
- Slide 51
- Slide 52
- How do we get here
- Evaluating With Discounted Cash Flow
- Slide 55
- Slide 56
- Slide 57
- Slide 58
- Slide 59
- Examples
- Slide 61
- Slide 62
- Example of Non-Financial Measurement
- Slide 64
- Slide 65
- Slide 66
- Slide 67
- Slide 68
- What you donrsquot want
- Slide 70
- Slide 71
- Slide 72
- Slide 73
- Slide 74
- Slide 75
- Slide 76
- Slide 77
- Teamwork is Key
- Alternative Teams
- Slide 80
- Slide 81
- Executing Governance
- Slide 83
- Governance Deliverables
- Slide 85
- Operations Deliverables
- Development Deliverables
- Support Deliverables
- Support Deliverables (2)
- Slide 90
- Governance Checklist
- TechNet Community and More
- Slide 93
- ITIL Framework
- COBIT Framework
- Microsoft Operations Framework (MOF)
- Slide 97
- Slide 98
- Slide 99
- Slide 100
- Slide 101
- Slide 102
- Slide 103
- Slide 104
- Slide 105
- Slide 106
- Slide 107
- Slide 108
- Slide 109
- Slide 110
- Slide 111
- Slide 112
- Slide 113
- Productivity Hub
- Slide 115
- Slide 116
- Slide 117
- Slide 118
- Slide 119
- Slide 120
- Slide 121
- Slide 122
- Slide 123
- Slide 124
- Slide 125
- Slide 126
- Slide 127
- Slide 128
- Slide 129
- Slide 130
- Slide 131
- Slide 132
- Slide 133
- Slide 134
- Slide 135
- Slide 136
- Slide 137
- Slide 138
- Slide 140
- Slide 141
- Slide 142
- Slide 143
- Slide 144
- Slide 145
- So being successful requireshellip
- Success Factorshellip
- Thank You Organizers Sponsors and You for Making this Possibl
-
BEST PRACTICES CONFERENCE SHAREPOINT
1 Understanding the lsquoWhyrsquo amp Making a Decision2 Achieving Buy In and Setting Expectations3 Determining and Supporting ROI4 Implementing Successful Governance5 Approaching and Supporting SharePoint6 Improving User Adoption7 Planning for New Work and Growth
1 Understand Business Needs and Map to Them2 Share Alignment Vision and Expectations3 Use Measurements to Improve and Return More4 Use Team Work And Execute With Patterns5 Be Iterative Leverage Everyone and Respond6 Share the Value and Successes7 Manage your Capability and Priorities
Success Factorshellip
BEST PRACTICES CONFERENCE SHAREPOINT
Thank You Organizers Sponsors and You for Making this Possible
Questions Ideas Feedback Contact me
Twitter rharbridge
Blog wwwrharbridgecom
LinkedIn wwwlinkedincominrharbridge
Email me at richardrharbridgecom
My company wwwAllincom
- The seven most important SharePoint Success Factors
- Slide 2
- Understanding the Non Technical
- Our Goal Todayhellip
- Slide 6
- Slide 7
- Slide 8
- Slide 9
- Slide 10
- Slide 11
- Slide 12
- Slide 13
- Slide 14
- Slide 15
- Slide 16
- Slide 17
- Slide 18
- Slide 19
- Slide 20
- Slide 21
- Slide 22
- Slide 23
- Slide 24
- Slide 25
- Slide 26
- Slide 27
- Slide 28
- Slide 29
- Slide 30
- Slide 31
- Slide 32
- Slide 33
- Slide 34
- Slide 35
- Slide 36
- Slide 37
- Slide 38
- Explain Information Overload
- Explain Platform Benefits
- Slide 41
- Slide 42
- Slide 43
- Add Value (Decision Makers)
- Prioritize and Plan
- Map Solutions to Objectives
- Slide 47
- Slide 48
- SharePoint Solutions (Evolution)
- Slide 50
- Slide 51
- Slide 52
- How do we get here
- Evaluating With Discounted Cash Flow
- Slide 55
- Slide 56
- Slide 57
- Slide 58
- Slide 59
- Examples
- Slide 61
- Slide 62
- Example of Non-Financial Measurement
- Slide 64
- Slide 65
- Slide 66
- Slide 67
- Slide 68
- What you donrsquot want
- Slide 70
- Slide 71
- Slide 72
- Slide 73
- Slide 74
- Slide 75
- Slide 76
- Slide 77
- Teamwork is Key
- Alternative Teams
- Slide 80
- Slide 81
- Executing Governance
- Slide 83
- Governance Deliverables
- Slide 85
- Operations Deliverables
- Development Deliverables
- Support Deliverables
- Support Deliverables (2)
- Slide 90
- Governance Checklist
- TechNet Community and More
- Slide 93
- ITIL Framework
- COBIT Framework
- Microsoft Operations Framework (MOF)
- Slide 97
- Slide 98
- Slide 99
- Slide 100
- Slide 101
- Slide 102
- Slide 103
- Slide 104
- Slide 105
- Slide 106
- Slide 107
- Slide 108
- Slide 109
- Slide 110
- Slide 111
- Slide 112
- Slide 113
- Productivity Hub
- Slide 115
- Slide 116
- Slide 117
- Slide 118
- Slide 119
- Slide 120
- Slide 121
- Slide 122
- Slide 123
- Slide 124
- Slide 125
- Slide 126
- Slide 127
- Slide 128
- Slide 129
- Slide 130
- Slide 131
- Slide 132
- Slide 133
- Slide 134
- Slide 135
- Slide 136
- Slide 137
- Slide 138
- Slide 140
- Slide 141
- Slide 142
- Slide 143
- Slide 144
- Slide 145
- So being successful requireshellip
- Success Factorshellip
- Thank You Organizers Sponsors and You for Making this Possibl
-
BEST PRACTICES CONFERENCE SHAREPOINT
Thank You Organizers Sponsors and You for Making this Possible
Questions Ideas Feedback Contact me
Twitter rharbridge
Blog wwwrharbridgecom
LinkedIn wwwlinkedincominrharbridge
Email me at richardrharbridgecom
My company wwwAllincom
- The seven most important SharePoint Success Factors
- Slide 2
- Understanding the Non Technical
- Our Goal Todayhellip
- Slide 6
- Slide 7
- Slide 8
- Slide 9
- Slide 10
- Slide 11
- Slide 12
- Slide 13
- Slide 14
- Slide 15
- Slide 16
- Slide 17
- Slide 18
- Slide 19
- Slide 20
- Slide 21
- Slide 22
- Slide 23
- Slide 24
- Slide 25
- Slide 26
- Slide 27
- Slide 28
- Slide 29
- Slide 30
- Slide 31
- Slide 32
- Slide 33
- Slide 34
- Slide 35
- Slide 36
- Slide 37
- Slide 38
- Explain Information Overload
- Explain Platform Benefits
- Slide 41
- Slide 42
- Slide 43
- Add Value (Decision Makers)
- Prioritize and Plan
- Map Solutions to Objectives
- Slide 47
- Slide 48
- SharePoint Solutions (Evolution)
- Slide 50
- Slide 51
- Slide 52
- How do we get here
- Evaluating With Discounted Cash Flow
- Slide 55
- Slide 56
- Slide 57
- Slide 58
- Slide 59
- Examples
- Slide 61
- Slide 62
- Example of Non-Financial Measurement
- Slide 64
- Slide 65
- Slide 66
- Slide 67
- Slide 68
- What you donrsquot want
- Slide 70
- Slide 71
- Slide 72
- Slide 73
- Slide 74
- Slide 75
- Slide 76
- Slide 77
- Teamwork is Key
- Alternative Teams
- Slide 80
- Slide 81
- Executing Governance
- Slide 83
- Governance Deliverables
- Slide 85
- Operations Deliverables
- Development Deliverables
- Support Deliverables
- Support Deliverables (2)
- Slide 90
- Governance Checklist
- TechNet Community and More
- Slide 93
- ITIL Framework
- COBIT Framework
- Microsoft Operations Framework (MOF)
- Slide 97
- Slide 98
- Slide 99
- Slide 100
- Slide 101
- Slide 102
- Slide 103
- Slide 104
- Slide 105
- Slide 106
- Slide 107
- Slide 108
- Slide 109
- Slide 110
- Slide 111
- Slide 112
- Slide 113
- Productivity Hub
- Slide 115
- Slide 116
- Slide 117
- Slide 118
- Slide 119
- Slide 120
- Slide 121
- Slide 122
- Slide 123
- Slide 124
- Slide 125
- Slide 126
- Slide 127
- Slide 128
- Slide 129
- Slide 130
- Slide 131
- Slide 132
- Slide 133
- Slide 134
- Slide 135
- Slide 136
- Slide 137
- Slide 138
- Slide 140
- Slide 141
- Slide 142
- Slide 143
- Slide 144
- Slide 145
- So being successful requireshellip
- Success Factorshellip
- Thank You Organizers Sponsors and You for Making this Possibl
-