best practices to grow your small business with salesforce

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Best Practices to Grow Your Small Business with Salesforce

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Page 1: Best practices to grow your small business with Salesforce

Best Practices to Grow Your

Small Business with Salesforce

Page 2: Best practices to grow your small business with Salesforce

Action Energy Intro Video

Page 3: Best practices to grow your small business with Salesforce

Best Practices to Grow Your

Small Business with Salesforce

Sanj Bhayro

Senior Area Vice President, EMEA SMB

[email protected]

Page 4: Best practices to grow your small business with Salesforce

Safe Harbor

Safe harbor statement under the Private Securities Litigation Reform Act of 1995:

This presentation may contain forward-looking statements that involve risks, uncertainties, and assumptions. If any such uncertainties

materialize or if any of the assumptions proves incorrect, the results of salesforce.com, inc. could differ materially from the results expressed or

implied by the forward-looking statements we make. All statements other than statements of historical fact could be deemed forward-looking,

including any projections of product or service availability, subscriber growth, earnings, revenues, or other financial items and any statements

regarding strategies or plans of management for future operations, statements of belief, any statements concerning new, planned, or upgraded

services or technology developments and customer contracts or use of our services.

The risks and uncertainties referred to above include – but are not limited to – risks associated with developing and delivering new functionality

for our service, new products and services, our new business model, our past operating losses, possible fluctuations in our operating results and

rate of growth, interruptions or delays in our Web hosting, breach of our security measures, the outcome of any litigation, risks associated with

completed and any possible mergers and acquisitions, the immature market in which we operate, our relatively limited operating history, our

ability to expand, retain, and motivate our employees and manage our growth, new releases of our service and successful customer

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most recent fiscal year and in our quarterly report on Form 10-Q for the most recent fiscal quarter. These documents and others containing

important disclosures are available on the SEC Filings section of the Investor Information section of our Web site.

Any unreleased services or features referenced in this or other presentations, press releases or public statements are not currently available

and may not be delivered on time or at all. Customers who purchase our services should make the purchase decisions based upon features that

are currently available. Salesforce.com, inc. assumes no obligation and does not intend to update these forward-looking statements.

Page 5: Best practices to grow your small business with Salesforce

World’s most admired software company

#1 most

admired in

software

#8 best

company to

work for

2011 • 2012 • 2013 • 2014

World’s most innovative company

4th YEAR IN A ROW!

World’s #1 CRM company *

Celebrating 16 Years of Success

#3 in the UK

Page 6: Best practices to grow your small business with Salesforce

Thousands of Small Businesses Trust

Salesforce to Help Them Find, Win and

Keep Customers.

Page 7: Best practices to grow your small business with Salesforce

Niall BradyArea Vice President, Small & Medium Business

[email protected]

Best Practices to Grow Your

Small Business with Salesforce

Page 8: Best practices to grow your small business with Salesforce

Growing Your Business Requires a Lot of Focus, on a Lot of Things

Page 9: Best practices to grow your small business with Salesforce

Growing Your Business Requires a Lot of Focus, on a Lot of ThingsCustomers Are

What Drive Growth

Page 10: Best practices to grow your small business with Salesforce

Tools Today Aren’t Connected to Give

You a Complete View of the Customer

Page 11: Best practices to grow your small business with Salesforce

Tools Today Aren’t Connected to Give

You a Complete View of the Customer

How do you (re)focus

on the customer?

Page 12: Best practices to grow your small business with Salesforce

Win Customers

Find Customers

KeepCustomers

Grow Your Business

Connect to Your Customers with a Complete CRM Solution

Page 13: Best practices to grow your small business with Salesforce

Turn Your Marketing Team

Into a Marketing Machine

Find Win Keep Grow

Build campaigns

with detailed insights

Find prospects

on any channel

Accelerate buyer journey

with personalized nurturing

41%

more leads

Find

Page 14: Best practices to grow your small business with Salesforce

Give Sales the Power

to Close Every Deal

Find Win Keep Grow

Understand your

sales pipeline

Know everything

about your prospects

Follow a repeatable,

winning sales process

29%more deals

Win

Page 15: Best practices to grow your small business with Salesforce

Deliver Amazing

Customer Experiences

Find Win Keep Grow

Measure

performance

and grow

Help customers

faster

Help customers

help themselves

34 %more customers

Keep

Page 16: Best practices to grow your small business with Salesforce

Be Ready for Growth

Find Win Keep Grow

Go beyond marketing,

sales, & service

Customize to fit

your business

Integrate with

your key systems

30 %

Grow Your Business

Page 17: Best practices to grow your small business with Salesforce

Grow Your Business with

a Complete CRM Solution

Find Customers

KeepCustomers

Win Customers

Page 18: Best practices to grow your small business with Salesforce

Customer Video

Page 19: Best practices to grow your small business with Salesforce
Page 20: Best practices to grow your small business with Salesforce

68% Average

Growth YoY

Award Winning Microchip

Cat Flaps & Feeders

Founded in 2008 with 40

Employees Today

Page 21: Best practices to grow your small business with Salesforce

Dr. Nick HillFounder & CEO

SUREFLAP

Sarah MetcalfeHead of Customer Service

SUREFLAP

Page 22: Best practices to grow your small business with Salesforce

DemonstrationLesley Bell

Senior Solution Engineer

Page 23: Best practices to grow your small business with Salesforce

41%+

SalesLeads

29%+

WinRate

34%+

CustomerRetention

31%+

Growthin Sales

Let Us Help You Grow Your Business

Page 24: Best practices to grow your small business with Salesforce

Visit our

Success Community

Join your local

User Group

Our Commitment

Come see us in the

SMB Zone

Page 25: Best practices to grow your small business with Salesforce
Page 26: Best practices to grow your small business with Salesforce

Thank you