better, faster, cheaper connect mann – a case study from the isle of man simon robinson principal...
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Better, Faster, Cheaper
Connect Mann – a case study from the Isle of Man
Simon Robinson
Principal Consultant
Hon D Gelling MHK
Chief Minister
• Crown Dependency / Special relationship with EU• 33 x 11 miles, • World’s oldest continuous parliament• Population c. 77,000, 52% not born on IoM• 0.08% unemployment• GDP expectation – 6%,
• Financial Services make up 42% of GDP• Gross Govt expenditure – c. £700m• No National Debt• 93% satisfied or very satisfied with IoM as a place to live• 70% satisfied or very satisfied with way Govt runs the IoM• Innovation – 3G• 100% broadband coverage (high per capita take-up)• Commitment to reduce taxes
• Corporate – standard to 0% by 2006• Personal – current higher rate is 18%
• Education – wireless broadband / LAN / PC to student ratio • Investment in IoM infrastructure
But first a word from the sponsor …
e-commerce & e-society strategy
(Tynwald 2001)
“We must modernise the business of government itself - achieving joined up working between different parts of government and providing new, efficient and convenient ways for citizens and businesses to communicate with government and to receive its services.”
JoinedUPInformation forTheElectronicResident
“JUPITER will bring about a fundamental change in the way the
Isle of Man Government uses IT.”
The road ahead
Let’s have a look at the directions
Business Change Programme Technology Programme
JUPITERa fundamental improvement in the delivery of policy, processes and services
► e-Government Development Manager
► Re-engineering end-to-end processes and services
► CRM► Enhanced stake-holder involvement► Issue and event driven (not organisation
constrained)► Appropriate “channels to market”
■ One stop shop■ Contact centre
► Time and location independent► Consistent quality
► Pan-government projects
► Realignment of IT responsibilities:■ Strategic IT thought leadership■ Ownership of the core infrastructure
► ISD Strategy■ Governance ■ Market & International Standards
• ISO 17799, ITIL……. ■ Common services■ Development of Government web
services■ Secure & resilient
• 24x7■ Moving IT higher up the value chain■ Focussed supplier roles as systems
integrator
Better, Faster, CheaperBetter, Faster, Cheaper
Why are we going there?
► Projected savings of 22% on call costs
► Video conferencing facilities reduce transport costs and lead to time savings
► Additional savings in maintenance costs
► More to come!
► Potential for new IPT applications, such as electronic voting, enabled
► Nomination for Cisco award raises international profile of IoM as a place to do business
► Deployment of wireless hotspots at key business locations attracts business to IoM
► More to come!
Financial Other
What does it look like?
► Dimension Data / Manx Telecom consortium retained► Cisco-based network infrastructure underpins the entire converged
communications solution► Single infrastructure serving all Government departments and
agencies► Dual data centres connect to the WAN at 10Gbs bandwidth► IoMG sites connect at bandwidths ranging from 2Mbs to 1Gbs► IP Telephony deployed across all IoMG sites► Additional infrastructure services must be provided as and when
required► Video over the network
The Connect Mann Solution
Where are we now?
Better…
►Isle of Man’s profile►Increased resilience
■ Network■ Telephony
►Increased security►Able to meet specific business requirements►Improved customer service►Simpler infrastructure►Free WiFi hotspots
Faster…
►Application integration►Development contingency►Auto attendant►Generic contract development►Increased resilience
Cheaper…
►Reduced call charges■ Economies of scale■ On-net calls
►Reduced circuit costs►Reduced maintenance charges►Reduced connection costs►Prevented costs
■ New buildings■ Reduced risk
Along the way – look out for…
Along the way – look out for…
►Benefits in unlikely places►Benefits need to be managed to be realised►Benefits continue after the project ends►Keep asking, keep searching, keep recording
►Better, Faster, Cheaper■ … but not at any cost