BETTER HEALTHCARE THROUGH COMMUNITY &

STAKEHOLDER ENGAGEMENTBrief slide excerpt from this live webinar presented through

The Conference Board of Canada April 30, 2015

Paul W. Gallant, CHE, PhD(c), MHK, BRec(TR)

www.GallantHealthWorks.comThe complete webinar presentation is available for purchase. Contact Paul. Details on last slide.

© 2015 Gallant HealthWorksAll Rights Reserved

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Overview (based upon the complete presentation, strategic plan or workshop)

• Community engagement & stakeholder engagement• Assessing needs of multi-stakeholder communities• Prioritizing the needs of multi-stakeholder communities• Tools that support engagement• Mitigating risks• Lessons learned• Resources• Questions

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Speaking from experience in…• Acute care• Hospice• Senior’s

• Mental health • Community• Education • Research• Governance• As a patient• Business development

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Roles include:Past• Allied health clinician (multiple areas), Operations Leader Provincial Mental Health (acute)• Founding Chair, Task Force on Understanding Community Diversity, urban hospital Present• Specialty consulting in Canada, China, USA & beyond

-project leadership, strategic planning/advising, needs assessments, B2B• Partner in creating patient generated health data & applications (pain)• Patient experience advocate & conduit• Advisory Board, Canadian Association for People Centred Health• Chair & 2014 Distinguished Service Award

CCHL, BC Lower Mainland Chapter • Member:

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Context:The Triple Aim, IHI & Our Experiences

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Example: Community Diversity Task Force

• Where: Large urban Canadian hospital

• Need: create more culturally sensitive approaches to care-Response to concerns voiced by patients, local community, staff

• What/How: Comprehensive needs assessment & planning processes weaved throughout hospital departments & services

-outreach focus groups, internal surveys/multiple languages

• Results: 80+ % response rate with ALL staff & patients (excluding ICU).

• Lessons Learned: omitted from this version and part of the complete presentation

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Task Force Highlights (excerpt) / Time period : mid 1990s• Issues discussed at multi-stakeholder task force reporting to VP• Focus groups, neighbourhood advisory committee, First Nations

communities, others• Increased sensitivity• Established trust • Greater openness to health/wellness practices of First Nations & non-

Western medicine• Increased mutual respect • Incorporated needs/improved services for many stigmatized patients & staff• Teamwork & immense sense of accomplishment by staff & community

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Example: Your Voice Counts: Why we’re here

AIM: To provide patients and those who work in healthcare (providers) with the support, information and skills they need to better work together as partners in their health and healthcare.

Prototype workshop

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“Meaningful engagement is needed.”

Meaningful change in the health system - that will ensure an affordable system with the best patient experiences and best health outcomes, can only happen when we all work together. (Example large primary health community. Explained in webinar).

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Visual Recording Example

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Decision-making Criteria Include:• Sustainability

• Organizational capacity

(Excerpt only)

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Example: Assessing Level of Support

• Family doctors: example of level of support for initiative(Brief Excerpt only)

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Mitigating

(Details omitted in this version)

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Lessons Learned – Across MultipleExperiencesMeaningfully engage

(Details of others omitted in this version)

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Thanks for previewing this brief sampleThe complete presentation/webinar is available for purchase or training. Contact or connect with me if you have a question about our community & stakeholder engagement services.

https://www.linkedin.com/in/paulwgallant

https://twitter.com/HealthWorksBC

Paul@GallantHealthWorks.comDirect: 604.999.9164www.GALLANTHEALTHWORKS.com

https://www.facebook.com/GallantHealthWorks