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Introduction: 1.Introduction to CRM 2.Need of CRM for Various Businesses 3.CRM Modules (Marketing , Sales , Services) Standard Functional Flow) Introduction to Cloud

Computing 4.Introduction to On demand 5.CRM Introduction to SaaS(Software as a Service) 6.Introduction to PaaS(Platform as a Service)

Force.com Platform 7.Architecture Apex

Sales force

Types of Controllers Differences between Controllers Enabling VF for your Organization Creating First VF page Creating First Controller Using Query String

Parameter in VF page Building Page Block Table in VF page Building Form in VF page

Sales Force

1.CRM Basic Salesforce Architecture (Saas, Paas, On Demand, On Premise)

2.Various CRM Elements (Marketing, Sales, Service) 3.Application elements (Tabs, App, Links, Homepage

component) 4.Configuration Basic (Fields, Validation Rules, Record Type,

Page layout, Related list, List View) 5.Advance Configuration(Formula Fields, Relationship

fields,Lookup Master Detail, Cross Object Reference, Workflows and

6.Approvals, Workflow actions: Email, Tasks, Outbound etc) 7.Admin Setup (OWD, Roles and Profiles, User management,

Sharing rule, Groups) 8.Advance Admin setup

Sales Force

Exception Handling Apex as a Web Service Class Security Standard Apex Classes Best Practices Triggers Introduction to Trigger Trigger Definition Trigger Structure Trigger New , Old , New Map , Old Map , Is

Insert , Is delete , Is Update etc Best Practices Visual Force

Sales Force

Sales Force

But to run even a modest-sized sales force with remote sales offices required expensive software product license fees, annual maintenance fees or charges for new releases of the product and, even worse, required the user to maintain the software: install patches and new releases, upgrade hardware if necessary and then then deal with any interface problems where the CRM system touched other systems. This requires a dedicated IT resource to manage the software releases, perform database administration.

Sales Force

Sales Force

IT Hub Online Training

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