better team building
TRANSCRIPT
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Prof (Dr) Nitin Zaware(Director, Rajiv Gandhi Business School, Pune)
+91 9860121311
Better Teams Building…
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Team
• "A team is a small number of people withcomplementary skills who are committed to acommon purpose, performance goals, andapproach for which they hold themselvesmutually accountable”.
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i. Not clear on individual rolesii. The mission is not owned by the
groupiii. Wondering where we are goingiv. No trust yetv. High learningvi. No group history, unfamiliar with
membersvii. Norms of the team are not
establishedviii. People check one another out
ix. People are not committed to the team
x. Attendance generally goodxi. Roles and responsibilities are
articulatedxii. Agendas are displayedxiii. Problem solving does not work
well
xiv. People want to modify the team’s mission
xv. Trying new ideasxvi. Splinter groups form
Team Building: Forming
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1. Provide structure to the team by assigning and
2. clarifying task/role3. Encourage participation4. Share all relevant information5. Encourage open, honest communication
among team members
Key Solutions
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i. People set boundariesii. Anxiety aboundsiii. People push for position and poweriv. Competition is highv. Cliques drive the teamvi. Little team spiritvii. Lots of personal attacks
Team Building: Storming
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1. Assist the team members to establish methods that support the communication of their different points of view.
2. Determine within the team how the team will make decisions
3. Encourage members to share their ideas about issues
4. Facilitate methods to resolve conflicts
Key Solutions
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i. Success occursii. Team has all the resources for doing the jobiii. Appreciation and trust buildiv. Purpose is well definedv. Feedback is high, well received and
objectivevi. Leader reinforces team behaviourvii. Members beginning to reinforce team
behaviourviii.Conflict resolving effectively through group
proceduresix. Attendance and participation highx. Equal level of influencexi. Okay to risk confrontations
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Team Building: Norming
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1. Talk openly and honestly about team issues and the members’ concerns
2. Encourage feedback3. Assign tasks for consensus decision making
Key Solutions
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i. Team members feel motivatedii. Individuals defer to team needsiii. Good planning and contingency needsiv. Ability to modify and evolve practices and proceduresv. High pride in the teamvi. We versus I orientationvii. High openness, support, empathy and trustviii. Superior team performanceix. Conflict and confrontation happen but the other’s
point of view consideredx. Roles rotated for leverage and development and there
is capacity for flexibilityxi. Innovation at its highest
Team Building: Performing
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1. Jointly set goals that are challenging and accepted to all
2. members3. Continue to look for ways to promote the
team’s chances to excel4. Keep an ongoing assessment of the team5. Acknowledge each member’s contribution6. Develop members to their fullest potential
Key Tasks
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Team ideal and reality over time
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Belbin’s Team Roles :
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When Teams Work Best …..
…Research by Frank LaFasto and Carl Larson
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When Teams Work Best:
When Teams Work BestBackground on the research600 teams and 6000 team members
were interviewed. Over 35,000 assessments were
completed. Both qualitative and quantitative data
was gathered.Types of teams interviewed were very
diverse.15Prof (Dr) Nitin Zaware
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When Teams Work Best:
LaFasto & Larson Research uncovered 5 Key Dynamics:1. Attributes, Behavior, Skill of Team Members. 2. Strengths, Weaknesses and Dynamics of Team
Relationships. 3. Strengths, Weaknesses and Effectiveness of
Team Decision Making & Problem Solving.4. Attributes, behaviors and Skills of the Team
Leader.5. Impact and Influence of Organizational
Environment on team success.16Prof (Dr) Nitin Zaware
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What makes a good Team Member?
1. Core Competency: experience, problem-solving ability, decision-making ability, interpersonal awareness and skill.
2. Personal Attributes: openness, supportiveness, action orientation, positive personal style.
When Teams Work Best:
Team Members
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What makes positive Team Relationships?
1. Constructive for all team members.2. Productive: brings out the best thinking in
all team members. 3. Mutual Understanding: seeking to
understand others’ perspectives.4. Self Corrective. in 4,500 interviews, people
rated themselves far more favorably at relationships than they were rated by others
When Teams Work Best:Team Relationships
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What makes effective Team Problem Solving & Decision Making?
FOCUS: “Effective teams are very clear about what they are doing at each phase of the problem solving and collaborative process.”
CLIMATE: Positive, inclusive, focus on the issue (not the person).
COMMUNICATION: Open communications – issues and sub-issues are identified, discussed, prioritized and acted on.
When Teams Work Best:Team Problem Solving & Decision Making
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What makes a good Team Leader?
1. Focus: Focuses on the team purpose and goals.
2. Collaboration: Ensures a collaborative climate.
3. Confidence: Builds confidence in team members.
4. Technical Knowledge: Demonstrates technical ‘know-how’.
5. Priorities: Sets priorities effectively.6. Performance: Manages performance of
the team.
When Teams Work Best:Team Leader
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What makes a positive Organisational Environment?
1. Management Practices that:Set direction.Align efforts.Deliver results.
2. Structure & Processes that ensure the best decisions are made, as quickly as possible, by the right people.
3. Systems that provide Useful information.Accurate data for decision making.
When Teams Work Best:Organizational Environment
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What Are the Symptoms of Team Conflict?
Not completing work on-time or to quality goals
Not returning phone calls or e-mails
Not responding to requests for information
Verbal abuse Not attending
required meetings Absenteeism
Gossip Passive/aggressive
behaviour Hostility Complaining Finger pointing Filing grievances or
lawsuits Physical violence
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What Causes Team Conflict? Poor or no
communication Lack of problem
solving skills or getting to “root cause”
Lack of clarity in purpose, goals, objectives, team and individual roles
Uncertainty about or lack of resources and sources for help and support
Lack of leadership and management
Team members bored, not challenged, not really interested
Lack of skills and abilities in team members
Personality conflicts Personal problems Turnover Poor time
management23Prof (Dr) Nitin Zaware
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Define the problemGather dataAnalyse the dataChoose the best solutionImplement the solution and continue to refine
it
How to Address Team Conflict?
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Einstein said you cannot solve a problem until you define it.
Defining a problem is frequently the hardest part of the solution, and most of us jump into solving the problem rather than defining the
problem.
Define the problem?
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Tools for choosing the Solution Clearly articulate
thoughts and ideas Active listening Paraphrasing Clarify and question
effectively Give effective feedback Think and analyze in a
methodical and systematic way
Set clear, reasonable, achievable objectives
Identify risks and assumptions
Time management
Build contingencies to counter risks and assumptions
Stick to facts and issues, not personalities or personal issues
Take turns Develop the ability to
work effectively as a team member
Cross training Use of ‘rules of
engagement’ where helpful or necessary
Delegating and mentoring for senior employees
Conflict resolution
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1. Attack the problem, not the person2. Focus on what can be done, not on what can't be
done3. Encourage different points of view and honest
dialogue4. Express feelings in a way that does not blame5. Accept ownership appropriately for all or part of
the problem6. Listen to understand the other person's point of
view before giving your own7. Show respect for the other person's point of view8. Solve the problem while building the relationship
Tools To Help the Team Deal withConflict Quickly and Effectively
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o Tuckman, B. W. (1965). Developmental sequence in small groups. Psychological Bulletin
o Katzenbach, J. R., & Smith, D. K. (1993). The wisdom of teams: Creating the high performance organization. Boston: Harvard Business School
o In Meredith Belbin's 1981 book Management Teams, nine types of person in a team
o Effectively Managing team ConflictsBarbara Bulleit, BS/BA, MBA, PMP
References....
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Coming together is a beginning
Keeping together is progress
Working together is Success …
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