better together: a hands-on exploration of family presence policies
TRANSCRIPT
Better Together: A Hands-On Exploration of
Family Presence Policies
BC Quality Forum
Irene Toy, Jessie Checkley, Kate McNamee
February 6, 2017
cfhi-fcass.ca @cfhi_fcass
Disclosure
› Irene Toy is a patient family partner (volunteer) with Providence Health Care and has not received monetary reward for participation in this presentation
› Jessie Checkley is an employee of the Canadian Foundation for Healthcare Improvement
› Kate McNamee is an employee of Providence Health Care
cfhi-fcass.ca @cfhi_fcass
Who are we?
› Irene Toy, Patient Partner, Patient Voices Network
› Jessie Checkley, Senior Improvement Lead, Canadian Foundation for Healthcare Improvement
› Kate McNamee, Practice Consultant – Care Experience, Providence Health Care
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Irene’s experience
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We want to hear from you
› What have your experiences been as either a provider, patient, family member or caregiver?
› How do you feel about the idea of family presence/visiting hours?
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Family Presence: A Policy and a Practice
…enables patients to designate partner(s) in care who are welcome in the hospital 24 hours a day
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Policy elements:
• Family as defined by the patient
• Welcome families 24 hours a day
• Identify preferences for how family will be involved in care planning and decision-making
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Family Presence: Connections to Quality
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The Benefits
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Visitation Policies: One size does NOT fit all
Family Presence Policy Open Visitation Policy
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Are you a…
Designated partner in care?
Visitor?
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Change Package
• Readiness assessment
• Formulation and adoption of policy, translation to practice
• Hospital-level monitoring and evaluation metrics
Better Together e-Collaborative
• 12
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› CFHI developed a change package of free resources that can help your organization implement a family presence policy
› CFHI and ‘IMAGINE CITIZENS Collaborating for Health’ developed a partner and a communication tool for patients and families
› Institute for Patient- and Family- Centered Care developed an online toolkit of resources hospitals can use to support this culture shift, including
• Strategies for Changing Policies
• Strategies for Educating Staff
• Guidance about Family Participation
• Examples of policies in Canadian hospitals
› CFHI developed a Patient Engagement Resource Hub and App
Resources
Challenges in clinical settings
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Questions?
Additional support and information Patient Voices Network Canadian Foundation for Healthcare Improvement [email protected] or [email protected] Providence Health Care [email protected]
Guidelines for families: http://www.providencehealthcare.org/about-us/who-we-are/person-family-centred-care/projects
Thank you!