better updated emails - british council · better emails are you drowning in emails? are you still...

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Better Emails Are you drowning in emails? Are you still waiting for important information you requested last week? This informative workshop develops the email writing skills you need to efficiently manage your day-to-day workload and achieve your long-term professional goals. You will participate in fun and informative multi-media based learning activities. You will write emails and receive feedback from your trainer and other course participants on how to improve. You will learn techniques to help you write emails people want to read. Who should attend? Anyone who wants to write emails more effectively and efficiently. COURSE OUTLINE Introduction • Developing a writing process - POWER • Understanding email etiquette • Managing your inbox Getting Started • Having a clear purpose • Adapting your writing to your audience • Knowing what you want to achieve Choosing a Structure • Deciding on BLADE or ODAC • Aligning structure to purpose and audience Making Initial Contact • Using appropriate levels of formality • Creating subject headings Writing Replies/ Follow-up Emails • Getting the tone right • Managing email threads • Summarizing information Getting the Action you Want • Writing persuasively • Knowing the power of positive language Editing • Applying the 6Cs of email writing • Feel more confident in your ability to write effective and professional emails • Understand how to use emails to develop better working relationships • Know your own strengths and weaknesses and have some specific strategies to improve • Adapt your emails and letters to different audiences and situations • Plan and organise your writing to fit your purpose • Write and edit your work to make it clear, concise and easy to understand BENEFITS LEARNING OBJECTIVES REGISTER ONLINE AT BRITISHCOUNCIL.SG/PDC2015 JAN 12-13 SEP 3-4 FEB 5-6 OCT 1-2 MAR 2-3 NOV 2-3 PUBLIC TRAINING DATES VENUE LENGTH MAXIMUM GROUP SIZE COURSE FEES APR 6-7 DEC 3-4 MAY 7-8 JUN 4-5 JUL 2-3 AUG 6-7 Professional Development Centre, Toa Payoh 2 Days, 9:00 am to 5:00 pm $849 (excluding GST) Maximum group size of 16 UPDATED BRITISH COUNCIL WRITTEN COMMUNICATION

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Page 1: Better UPDATED Emails - British Council · Better Emails Are you drowning in emails? Are you still waiting for important information you requested last week? This informative workshop

BetterEmails

Areyoudrowninginemails?Areyoustillwaitingforimportantinformationyourequestedlastweek?

This informative workshop develops the email writing skills you need to efficiently manage your day-to-day workload and achieve your long-term professional goals.

You will participate in fun and informative multi-media based learning activities. You will write emails and receive feedback from your trainer and other course participants on how to improve. You will learn techniques to help you write emails people want to read.

Who should attend?Anyone who wants to write emails more effectively and efficiently.

COURSE OUTLINE

Introduction •Developingawriting

process - POWER

•Understanding email etiquette

•Managingyourinbox

Getting Started•Havingaclearpurpose

•Adaptingyourwritingto your audience

•Knowingwhatyouwant to achieve

Choosing a Structure•DecidingonBLADEorODAC

•Aligningstructuretopurpose and audience

Making Initial Contact•Usingappropriatelevels

of formality

•Creatingsubjectheadings

Writing Replies/ Follow-up Emails•Gettingthetoneright

•Managingemailthreads

•Summarizinginformation

Getting the Action you Want•Writingpersuasively

•Knowingthepowerof positive language

Editing•Applyingthe6Csof

email writing

•Feelmoreconfidentinyourability to write effective and professional emails

•Understandhowtouseemails to develop better working relationships

•Knowyourownstrengthsand weaknesses and have some specific strategies to improve

•Adaptyouremailsandletters to different audiences and situations

•Planandorganiseyourwriting to fit your purpose

•Writeandedityourworktomake it clear, concise and easy to understand

BENEFITS LEARNINGOBJECTIVES

REGISTERONLINEATBRITISHCOUNCIL.SG/PDC2015

JAN

12-13

SEP

3-4

FEB

5-6

OCT

1-2

MAR

2-3

NOV

2-3

PUBLICTRAININGDATES

VENUE

LENGTH

MAXIMUMGROUPSIZE

COURSEFEES

APR

6-7

DEC

3-4

MAY

7-8

JUN

4-5

JUL

2-3

AUG

6-7

ProfessionalDevelopment

Centre, Toa Payoh

2Days,9:00amto5:00pm $849(excludingGST)

Maximumgroupsizeof16

UPDATED

BRITISHCOUNCIL

WRIT TEN COMMUNICATION