beyond the culture deck: what you don't already know about netflix
TRANSCRIPT
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BEYOND THE CULTURE DECK:WHAT YOU DON'T ALREADY
KNOW ABOUT NETFLIXMIKE MCGARR @SONOFGARR
MIKEMCGARR.COM
© J. Michael McGarr, 2015
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A YEAR AND A HALF AGO...
© J. Michael McGarr, 2015
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DIRECTOR OF DEVOPS
© J. Michael McGarr, 2015
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© J. Michael McGarr, 2015
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WHAT MAKES NETFLIXSO SPECIAL?
© J. Michael McGarr, 2015
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BEYOND THE CULTURE DECK:WHAT YOU DON'T ALREADY
KNOW ABOUT NETFLIXMIKE MCGARR @SONOFGARR
MIKEMCGARR.COM
© J. Michael McGarr, 2015
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WHAT ENTERPRISES CAN LEARN FROM NETFLIX
© J. Michael McGarr, 2015
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© J. Michael McGarr, 2015
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It may well be the most important document
ever to come out of the Valley.1
— Sheryl Sandberg
1 GQ Magazine, 2013
© J. Michael McGarr, 2015
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OUR CONSTITUTION
© J. Michael McGarr, 2015
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FREEDOM ANDRESPONSIBILITY
© J. Michael McGarr, 2015
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FREEDOM
© J. Michael McGarr, 2015
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RESPONSIBILITY
© J. Michael McGarr, 2015
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YOU BUILD ITYOU OWN IT
© J. Michael McGarr, 2015
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ENGINEERING TOOLS
© J. Michael McGarr, 2015
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© J. Michael McGarr, 2015
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If you want more freedom, you must take on more responsibility.
© J. Michael McGarr, 2015
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DO THOSE WITHTHE RESPONSIBILITY,
ALSO HAVETHE FREEDOM?
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alignment?
© J. Michael McGarr, 2015
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CONTEXT,NOT CONTROL
© J. Michael McGarr, 2015
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Managers focus on the 'what'
Engineers focus on the 'how'
© J. Michael McGarr, 2015
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OUR CLOUD SERVICES SHOULD...
> immutable server pattern> register with Eureka
> red black deployments> rule of 3
© J. Michael McGarr, 2015
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HOW DO WE ENSURE COMPLIANCE?
© J. Michael McGarr, 2015
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we don't
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MAKE DOING THE RIGHT THING EASY
© J. Michael McGarr, 2015
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PROVIDE FAST FEEDBACK
© J. Michael McGarr, 2015
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IF YOU GIVE YOUR EMPLOYEES THERIGHT BUSINESS CONTEXT
CAN YOU TRUST THEM TO MAKE THE
RIGHT DECISIONS?© J. Michael McGarr, 2015
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CENTRALIZED TEAMS
© J. Michael McGarr, 2015
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© J. Michael McGarr, 2015
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© J. Michael McGarr, 2015
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CENTRALIZED OPS OR QA TEAMS
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© J. Michael McGarr, 2015
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CENTRALIZED TOOLS TEAMS
© J. Michael McGarr, 2015
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Centralized teams enable product teams
© J. Michael McGarr, 2015
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Engineering ToolsSecurity Engineering
Performance EngineeringTraffic and Chaos Engineering
Insight Engineering Platform Engineering
© J. Michael McGarr, 2015
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NO OPS TEAMNO QA TEAM
© J. Michael McGarr, 2015
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HOW COUPLED ARE YOUR
CENTRALIZED TEAMSTO YOUR
PRODUCT TEAMS?© J. Michael McGarr, 2015
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PROCESS
© J. Michael McGarr, 2015
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© J. Michael McGarr, 2015
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Netflix has no process?
© J. Michael McGarr, 2015
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Immune system against unnecessary process
© J. Michael McGarr, 2015
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process allergy
© J. Michael McGarr, 2015
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OUR PROCESS
© J. Michael McGarr, 2015
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USE PROCESS TO SOLVE PROBLEMS(THEN AGGRESSIVELY ABANDON IT WHEREVER YOU CAN)
© J. Michael McGarr, 2015
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COMMUNICATION
© J. Michael McGarr, 2015
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FEEDBACK
© J. Michael McGarr, 2015
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COLLABORATIVE CULTURE(NO BRILLIANT JERKS)
© J. Michael McGarr, 2015
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ONE ON ONES
© J. Michael McGarr, 2015
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Managers meet so engineers don't have to
© J. Michael McGarr, 2015
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WASTE
© J. Michael McGarr, 2015
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ELIMINATE WASTE
© J. Michael McGarr, 2015
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WASTE
> duplicate efforts> throwaway code> system rewrites
© J. Michael McGarr, 2015
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ENGINEERING TOOLSVS.
EDGE DEVELOPER EXPERIENCE
© J. Michael McGarr, 2015
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WASTEIS A NECESSARY BYPRODUCT OF
INNOVATION© J. Michael McGarr, 2015
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HOW TOLERANTIS YOUR CULTURE OF
DUPLICATE OR THROWAWAYEFFORTS?
© J. Michael McGarr, 2015
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TAKEAWAYS
© J. Michael McGarr, 2015
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THOSE WITH RESPONSIBILITYSHOULD HAVE THE FREEDOM
© J. Michael McGarr, 2015
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HIGH PERFORMERS WILL DO THE RIGHT THING,GIVEN THE RIGHT CONTEXT
© J. Michael McGarr, 2015
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CENTRALIZED TEAMSENABLE
PRODUCT TEAMS
© J. Michael McGarr, 2015
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USE PROCESS TO SOLVE PROBLEMS,THEN ABANDON IT
© J. Michael McGarr, 2015
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INNOVATION GENERATES WASTE
© J. Michael McGarr, 2015
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QUESTIONS?MIKE MCGARR
@SONOFGARRMIKEMCGARR.COM
© J. Michael McGarr, 2015