beyond the grave · beyond the grave satisfaction remains high giving everybody a chance future...
TRANSCRIPT
NOVEMBER 2016
WWW.ESOFTFLOW.COM
On the night of Halloween, staff of esoftflow organized a huge Halloween party with more than 1,000 staff, friends and family joining. Due to the number of guests, this year we staged the party outdoors, which not only allowed for more guests to join, but also for more activities to be organized.
Aside from having fun, we still aim to raise funds for our annual charity project. Staff managed to raise more than USD 2,500 to help to fund a playground for Tan Son Primary School in the northern province of Bac Kan.
On Thursday 27th October our HR team joined a job fair for people with disabilities. The Hanoi Centre of Employment Services was the organizer and it was the 4th time that Esoftflow joined. It remains a good source of potential candidate for us.
115 people attended the event and Esoftflow interviewed 10 potential candidates for various positions in our production and customer service team. The interested candidates will now be further tested in Esoftflow before hopefully joining our expanding team.
In September, we carried out our bi-annual client satisfaction survey, and 86% of our clients responded to the survey representing 96% of our turnover.
The overall average satisfaction scored 4.18 out of 5.00 as compared to 4.19 in March 2016. This time, we also measured our net promotor score, and we achieved a score of 51.
We are now following up on the survey and the many constructive inputs and feedback provided, and will be reaching out to clients.
BEYOND THE GRAVE
SATISFACTION REMAINS HIGH GIVING EVERYBODY A CHANCE
FUTURE TEAM LEADERS
In October, our employee of the month is our group of new team leader assistants in our production. The group has joined us within the last two months, but it has been very exciting to see the energy and new perspectives the group brings to the company.
We are still hiring more team leader assistants to ensure a more consistent operation and management approach in all shifts.
The new team leader assistants are (from left to right), Dzung, Thu, Xuyen and Hieu. Congrats to all of you and keep challenging the status quo.