beyond the survey: innovative techniques for learning about your patrons presented by: nicolle...
TRANSCRIPT
Beyond the Survey: Innovative Techniques for Learning About Your Patrons
Presented by: Nicolle Steffen, Linda Hofschire, & Lisa Boyd Library Research Service, Colorado State Library
October 14, 201111:00 AM—12:00 PM
Resources
http://www.lrs.org/cal2011resources.php
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Available Data
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Facilitated Group Discussion
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Unfacilitated Group Discussion
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Quick Polls
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Quick Polls
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Interviews
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Example: Douglas County Libraries
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Example: Douglas County LibrariesIssues with consensus Library plan of action Larger themes and questions
Building business (small, local, non-profit, home based)
Stabilize local economy by partnering w/local Chamber of Commerce organizations
Support growth BizInfo program assists small and start-up businesses; 2012 small business resource fair
Connect community w/local businesses
Proposed: Unified adoption of already existing online directory
Community Library as center of community; building community from within
Be a source of accurate info on local issues
Community Rumor Control: post rumor of the week on FB, linked to accurate info about the topic
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Card Sorting
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Photo credit: University of Michigan Library http://www.lib.umich.edu/files/usability_reports/libs-svces-depts-card-sort-report.pdf
Unobtrusive Observation
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Filming
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Collage
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Diary
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Your Ideas?
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Scenarios
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Scenarios
• Programming (One Book, One Community)• Search Behavior• Physical Space• Staff/Internal Development
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Questions?
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Resources
http://www.lrs.org/cal2011resources.php
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Thank You!
www.lrs.org |[email protected] | 303.866.6900Twitter: @lrs_co |Facebook: LibraryResearchService
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