ID# Business

process

Application Description,

including

who/what uses

it, and why it's

important to the

business

Services

additional to

the main

system

required for

the business

processes

Business

Owner

Availability

Requirements

for

User/Custom

er Activity

Availability

Requirements

for Non-User

Processing

Cost

impact

Other factors Mitigating

actions

Cost

impact

Other factors Mitigating

actions

Cost

impact

Other factors Mitigating

actions

APP1 Process 1;

Enable

Process 2;

Establish

Process 3;

Execute

Process 4;

Manage

CRM Application used

as historic data.

Only used by

legal entity XX.

Now all data

migrated to SAP

Customers,

Products,

Contracts, Prices,

Deliveries and

Warehouse

Management

Convert Prospect

to Customer

None John Smith

(USA)

24/7 (with

some agreed

downtime

slots if

needed)

None Low Customer

goodwill, legal

& compliance

issues

Check printed

documents

Low Customer

goodwill, legal

& compliance

issues

Check printed

documents

Medium Customer

goodwill, legal

& compliance

issues

Check printed

documents

Manual

operations

must take

place (extra

resources)

APP2 Process 1;

Enable

Optimizator Supply Chain

Optimization

APP4 Thomas Jones

(Canada)

24/7 (with

some agreed

downtime

slots if

needed)

None Low Corporate

image, legal &

compliance

issues

Manual

operations

Low Corporate

image, legal &

compliance

issues

Manual

operations

Medium Corporate

image, legal &

compliance

issues

Manual

operations

APP3 Do not exist SAP Front Office

application for

Corporate

Intranet

Website

Michael

Chang (Japan)

24/7 (with

some agreed

downtime

slots if

needed)

24/7 (with

some agreed

downtime

slots if

needed)

High Corporate

image. Legal &

compliance.

Compromised

patient health

Printed

documents.

Manual

operations. BCP

exist

High Corporate

image. Legal &

compliance.

Compromised

patient health

Printed

documents.

Manual

operations. BCP

exist

High Corporate

image. Legal &

compliance.

Compromised

patient health

Printed

documents.

Manual

operations.

BCP exist

Direct Costs of Downtime - 3 days

Business Impact Analysis and DependenciesUse the table below to record the application, the availability requirements, the impact of downtime, and dependencies.

System/Service Description Availability Requirements Direct Costs of Downtime - 3 weeksDirect Costs of Downtime - 8 hr