bia preso for gandamar wholesale (2)
DESCRIPTION
TRANSCRIPT
How People Affect Retail Performance
Grow Into The Future$
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Why People For Retail Performance
Intense people to people interaction
Why People For Retail Performance
Intense people to people interaction
Inventory management
Why People For Retail Performance
Intense people to people interaction
Inventory management
Display & Variety
Why People For Retail Performance
Intense people to people interaction
Inventory management
Display & Variety
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Why People For Retail Performance
Motivated Employees
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Why People For Retail Performance
Motivated Employees
Happy Customers
Why People For Retail Performance
Motivated Employees
Happy Customers
Happy Shareholders
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Why People For Retail Performance
Motivated Employees
Happy Customers
Happy Shareholders
FAIL
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Retail People’s Voice
“Undertrained and overworked”
Retail People’s Voice
“Constantly pressured and behind in their tasks”
Retail People’s Voice
“Super demanding customers that call on the phone”
What Management Should Do
1
Optimize Staffing
What Management Should Do
Optimize Training (especially on Customer Service)
2
What Management Should Do
3
Optimize Ownership
What Management Should Do
1
2
3
OUR PEOPLE PRACTICES HAVE BEEN
OPTIMIZED. NOW WHAT?
Retail Revenue Cycle Modeler
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!?
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New Customer Engaged Staff
Extra-mile Service
Unhappy Staff
Ordinary Service
No Service
No Staff
Lost
Happy Customer
Friends Peers Family
PREPARE TO CHANGE
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