BILBOROUGH AND ASSARTS FARM

MEDICAL CENTRE

PATIENT SURVEY 2013/14

PRACTICE QUESTIONAIRRE

500 APPROX DISTRIBUTED AT BOTH SITES AND THE WEBSITE

71 COMPLETED AND RETURNED FORMS AT BMC AND 20 AT AFMC

1 INCOMPLETE FORM RECEIVED

Question 1When telephoning what greeting options would you

find useful to have available for you to choose?

Question 2If you are registered at Assarts Farm Medical Centre would you like to have the option of a late

evening surgery? Please indicate which…

Question 3Are you are carer or know a carer that

would like to attend a coffee morning and have an opportunity to meet other

carers?

Question 3 Continued…Which site are you registered at?

Question 4If you have children under 5 would you like a drop

in clinic led by the Health Visiting team at Assarts Farm?

Question 5 The practice is looking to get the following services

at the practice. Would this be of interest to you?

Question 6Would you consider using local Wellbeing for

mental health class within the community? e.g. local church?

Question 7When you visit the practice do you use the car park?

Question 7 Continued…If the answer is yes are you generally able to find a

parking space?

GENERAL COMMENTS Automated telephone choices ‘saves time bothering

the reception staff.

‘Appt line only’

Consider ‘massage and chiropractor’

‘Dr Khalique is very good’, ‘reception staff are lovely’ AF patient

‘I would like a doctor to stay permanently so there would be continuity of service’

GENERAL COMMENTS CONTINUED..

‘would like an answer phone and return call’

‘need more receptionists like (JO), very nice and helpful’

‘at present the telephones can be very busy and it can be difficult to get a reply’

‘generally we find the service from everyone at Bilborough very good and helpful under sometimes very difficult circumstances’