bill folder overview
TRANSCRIPT
Use wireless feedback padsto make sure your patrons are having great experiences, even when you're not there.
www.servicesystems.co.za | [email protected]
My Tasty Restaurant4 members
Customer Service SystemTable 7 rated question 4 poorly "Food was on time"
13:12
Jane ThomasVisited the table and spoke tothe customer. He was irate becausetheir order took a while longer thanusual. I apologised and explained the delay, and offered him and hisfamily desert on the house.
13:15
Create a group for your managers and stay informed about customer experiences in your restaurant. This real-time feedback link gives youthe opportunity to swoop in and implement immediate customer service recovery.
www.servicesystems.co.za | [email protected]
How it works
www.servicesystems.co.za | [email protected]
A patron is handed a feedback pad at the end of their meal. They rate their experience using a three point metric.
Receive optional alerts if a patron experiences poor service. Telegram, an Instant Messaging app similar to WhatsApp, lets managers stay connected to one another and their customers, giving them the tools to immediately implement customer service recovery.
Daily, weekly and monthly PDF reports are delivered to your inbox. You'll get loads of analytical data from your restaurant, helping you identify trends and potential staff training shortfalls.