billing solutions direct debit wlr3 & cps data ... · experience of wholesale line rental. you...

Enabling the Channel to Focus

BILLING SOLUTIONS

DIRECT DEBIT

WLR3 & CPS

DATA CONNECTIVITY

BROADBAND

HOSTED TELEPHONY

CLOUD SERVICES

CUSTOMER PROVISIONING

What is TMS Hosted Voice?More and more UK businesses are considering a hosted PBX solution when looking at their communication requirements. They may be start- - up businesses not wanting to invest heavily in an on premises system, or companies needing to replace their current phone system, but all are looking for something simple yet effective in the telephony market.

Our product can offer the perfect solution, an off premise phone system located in the cloud designed to make the deployment of a comprehensive phone system as hassle free as possible. TMS Hosted Voice is easy to deploy and is suitable for small to medium sized businesses.

Instead of having a physical phone system and hardware on site, our phone system is located in data centres, accessed by data IP connections. Users benefit from their familiar telephone features plus new capabilities that significantly impact productivity and teamwork.

Why host your communications with TMS No associated line costs

Users can have a telephone number from another city or country

Wider range of functions & features

Integration with MS-Exchange, click-to-dial, video conferencing, Instant Messaging and databases

Built- -in fraud protection with the latest security updates applied centrally with no need for your intervention

Latest software updates at the datacentre improving performance and adding features

Automatic redirection to any chosen number should phones be unavailable

Scalable from just 2 to 100,000 users

No need for a physical PBX at each office with mutiple devices to configure and maintain

Improved call management

Quick installation

Disaster recovery

Free of charge application updates

Enabling the Channel to Focustmshostedvoice

Migrate your telephony solution to the cloud with TMS Hosted Voice Platform

Benefits No or very low capital

expenditure

Low financial Risk

Highly scalable

Hosted in secure, UK based data centres – ISO27001 certified

Key Features

Latest software updates always provided

Exclusive handset designs

Easy deployment

Unifies communications

Tel: 01235 526600 [email protected] www.tms.co.uk

Exclusive TMS Hosted Voice Handsets

The handsets have been designed to offer fantastic features and call quality at a very affordable price point.


What does it include?

Hunt Groups

Call Queues

Call Parking / Call pickup

Call Directory

Presence

Call Waiting

Caller ID

Call Hold

Fax-to-Email

Group Pickup

Auto Attendant / Auto Attendant with Night-mode / Time-based

Call Return (last dialled number)

Music On Hold, Marketing Messages for Individual Departments

Selective Call Acceptance / Forward / Reject

Speed Dial

Three-way Conference / Three-way Calling

Voicemail/Voicemail-to-Email

Fully White Labelled Solution

Call Recording by Default and On Demand (additional charge applies)

Call Logging

Why TMS?

TMS provides converged voice and data products and managed billing solutions and prides itself on offering the best independent service in the UK telecoms industry.

We call it ‘Enabling the Channel to Focus’.

Everything we do is designed to help our partners focus on and grow their own business. We are a ‘one-stop’ shop for IT and Telecoms resellers integrating and managing services from customer order to cash collection.

Our difference is undoubtedly our people. There are plenty of billing and channel services companies out there, all with their own capabilities, but time and time again our partners tell us that we are expert, highly responsive and easy to do business with – making a positive difference to their performance every day.

Full HD Voice POE

PC port 2 year warranty

Head set option Back lit displays Dss keys 4BLF

GS5200

Full HD Voice POE


Head set option Back lit displays Dss keys 4 4BLF up to 5

GS5800

GS6200

Full HD Voice POE


Head set option Back lit displays Dss keys 4 8BLF up to 5

tmsWLR3

What is TMS WLR3?WLR3 was introduced to enable Telecoms and IT Re-sellers to compete more effectively and provide better service to their customers. The protocol significantly improves the speed, accuracy and ease of placing orders for access products from BT. Channel Partners are given full control of the ordering process, including the ability to log faults and obtain order status in real-time.

TMS have been a WLR3 provider since its launch and were the first to go live on the WLR3 platform in 2007. Our WLR3 platform is recognised by the industry as ‘market-leading’ and our dedicated staff are experts for managing the whole process from end-to-end.

Access to the WLR3 system is provided via our own highly secure, password-protected web-based platform, ‘CLick’. You can utilise the Click portal 24/7 from any device connected to the internet. Each user is set-up with their requirements and job role in mind, for example an engineer at site can perform a line test.

Why use TMS WLR3?In our opinion WLR3 can only enhance your customers’ and your own experience of Wholesale Line Rental. You can use the solution in whichever way best suits your company requirements.

You may choose to leave the order, fault-placing and management with TMS. Alternatively, you may just want us to manage the faults, whilst you place and manage all of your own orders. Our WLR3 solution is flexible to meet your needs.

You can even choose to use our platform to place WLR3 orders on your own existing Openreach Account, so you retain the direct relationship you have with BT Openreach. We will help you through product establishment and will fast-track you onto WLR3.

Our platform is totally flexible, user-friendly and a single interface for all line ordering and fault-management.


Our WLR3 platform is totally flexible, user-friendly and a single interface for line ordering and fault management

Benefits Obtaining line installation

details

Rapid start of stopped line

Number selection

Better expectation of lead times via the address key system

Access to engineer notes and appointment books

Fault and Order management in one portal

Smooth transfer of existing WLR3 services between CPs

One portal management of number transfer to fixed line services


Find the best connections for your Customers Today’s businesses, large or small, increasingly depend on data connectivity to enable their customers, employees and partners to achieve their goals.

Whether in the form of real-time communication by voice or video, shared information through messaging and applications, or as a means to do business via e-commerce, data connectivity that is affordable, reliable and secure is a pre-requisite for most organisations to be effective.

This need for connectivity has seen an explosion in the variety of data networking services on offer and in the number of potential suppliers.

So why choose TMS and our Data Services? Wide range of options to suit all

your specific customer needs From copper to fibre to basic

braodbans to dedicated ethernet and MPLS

We can provide a whole diverse suite of connectivity options and help you unravel the myriad of products including ADSL, EFM, GEA, FTTC, MPLS, Leased line and Ethernet. This variety of choice allows you to match the ideal solution for any size, shape or type of business from sole trader to a data intensive enterprise.

Fully managedTMS is able to flexibly and competitively provide its Channel Partners with a cost-effective, managed wholesale data portfolio. Choose from an array of different supplier options and ensure best in breed solutions for your customers.

Carrier-management, provisioning and installation processesLet us manage the time-consuming carrier liaison including delivery updates, wayleaves and fibre capacity issues so that you can concentrate on delivering a great service to your customers and ultimately focus on more sales.

FlexibilityOur carrier–independence ensures we can offer the full range of data services from an impressive list of operators. This guarantees that you will always be able to choose the most suitable product , price and delivery timescales to suit .

PricingOur buying power and long-term carrier relationships ensure you can enjoy a wholesale cost advantage over and above dealing with each operator directly.

Training and supportTMS provides regular training, updates and support from our highly experienced Account managers and in-house Support team.

BillingAll the services can be billed through our cloud–based billing platform providing your customers with a single and fully integrated bill.

datatms Enabling the Channel to Focus

High speed bandwidthsMulti-carrier solutionsBusiness-grade reliabilityFully-managed to wires-only options

Key Benefits to Partnering with TMS Long established business since 2001

Dedicated to the Channel

Full end to end support from Supply to Bill

Carrier Independence

Pricing Flexibility

Training and Support

Complete range of services

Highly reliable connections

SLAs

Scalability

Whether you are selling basic broadband for a home–worker or a complex MPLS solution we can deliver that end–to–end support you need


tmsbroadband

Our wide variety of ADSL, GEA and fibre-based FTTC Broadband products will suit any of your customers needs whether at home or in the office.

Our services are designed specifically for Channel Partners and importantly the business markets they address.

Portals Our Portals, depending on supplier, provide easy and intuitive interfaces for you to utilise with a white-labelled version enabling you to quickly manage your customer expectations from quotation to order to bill.

Geographically resilient Our network independence and extensive carrier partnerships mean that our network solutions can be built and maintained to deal with any eventuality enabling you to concentrate fully on your customers.

FlexibleYour customers can enable rapid file transfer, run online business and software applications, video streaming, video conferencing, web or email server hosting.

Assured rates We can provide a range of assured rates, ideal for businesses that have heavier downstream (rather than upstream) requirements. Customers will always receive a guaranteed minimum download speed whatever the time.

High priorityWith priority for business customers over other users, your customers will find that their emails, data transfers and web searches are sent first.

Future-proofAs your customers move towards new ways of communicating, our next generation broadband is VoIP ready and supports interoperable standards like SIP trunking. This means that customers with compatible systems can use the extra bandwidth to create coherent inter-site networks.


We offer a wide range of Broadband services from many of the leading UK Carriers and Service Providers.


Key Benefits to Partnering with TMS

Dedicated to the Channel

Carrier Independence

Training and Technical Support

Wide range of product options

Pricing flexibility

End-to-end support

horizontms

The service allows administrators to easily manage your environment whilst enabling employees to maximise their productivity. The service includes many smart features and an emphasis on control and administration through the web that takes the burden away from the IT team. Administrators can quickly configure the system according to their organisation’s changing requirements, while employees can manage calls easily and effectively.

With only a minimal capital outlay required, a jargon free approach to telephony and communications, Horizon is a reliable and proven service, suitable for any sized business looking to improve their productivity and image.

The winning formula Horizon combines handsets from a range of manufacturers, an easy-to-use web interface, TMS’s network resilience and service wrap, and the world’s leading communications platform from Broadsoft.

Who is Horizon aimed at? Horizon is ideal for any size of business and is highly effective in organisations that have more than one site that work together. The system is capable of serving hundreds of employees.


A complete communications service for businesses which provides an extensive range of fixed and mobile telephony capabilities via an easy-to-use web portal.


Key benefits of Horizon

Another reliable TMS service - full support wrap from training to number porting, provisioning and 24/7 support from the leaders in IP Telephony.

End-to-end single solution - from handset to access to core network.

Grow your sales with a bigger market opportunity - solutions for mobile and home workers. Horizon is future proof and feature rich with a long term UC roadmap that TMS is in control of.

Fixed and mobile integration - with extremely competitive on-net rates over a business grade network.

Price flexibility with differing price points to match all customer types (seats and hardware), high margins and overall a very sticky service.

tmsbi

The perfect billing solutionTMS Billing offers a complete and unique e-billing solution with extensive functionality and capability. It has full identity branding, multiple portal security, full provisioning facility and management reporting. Set-up is easy via our Implementation team who assist Channel Partners directly andprovide comprehensive training ensuring the on-boarding process is quick and efficient.

Partners are able to produce invoices in their own brand, logo and style. You have the ability to raise invoices daily, weekly and monthly. From manual input or automatic data feeds, you are able to authorise Direct Debit collections, raise commission statements and margin reports for your dealers or agents.

We provide Partners with web based training on our products and have current short training videos for all types of transactions online. Partners can manage this in-house or opt for the assisted administration packages from TMS.

Our mantra is “Enabling the Channel to Focus”. This means you are able to put your trust in us to manage production of your invoices, order your products and assist in their delivery. We also make sure your cash is safe, secure and collected promptly. We have been offering this service to the Channel since 2001 and have some wonderful endorsements and testimonials to support this. We are 100% committed to high levels of service, delivery and accuracy to the channel community.

CLIck and i-BillWe provide a web-based interface called CLIck which is where you add, edit and maintain your customer database. You can view all your customer information, current and historical, order products and raise invoices for any product on any given day.

In parallel to CLick we provide an interface called i-bill a white-labeled end-user interface for your customers’ web billing. This keeps your customers fully informed of their site inventory and detailed invoices.


A unique billing system with unlimited capabilities, integrated products including WLR3, Mobile, Voice & Data connectivity all from our single portal TMSCLIck


CLIck Home Screen

i-bill Home Screen


A unique billing system with unlimited capabilities, integrated products including WLR3, Mobile, Voice & Data connectivity all from our single portal TMSCLIck


Features of CLIck and i-Bill

You are able to add or amend details on customers’ accounts, create instant invoices and add recurring monthly charges. You can change tariffs, addresses and Direct Debit details, move or remove numbers and also change customers’ account settings.

TMS can offer CPS from all major carriers, we offer competitive rates and have an auto provisioning engine which means you only have to add your CLI into one portal – CLIck – it is then added to the billing platform and sent to the carrier on your behalf.

We collect CDRs for you twice daily they are priced and then loaded onto your CLIck by 3pm the same day. This enables you to monitor your traffic and recognise any BT leakage or unusual call volumes.

TMS were the first non-BT reseller to go live with WLR3. Our Resellers benefit from access to engineering notes, additional information, online details and real time engineer appointing. Our interface is accessible via CLIck.

Your end-user customer has access to i-bill at anytime. CDR data is uploaded daily, giving your customer fast access to their up-to date billing information. All this data is held on a web server at TMS and is accessible 24 hours a day. All information supplied is unbranded. The package will give copy invoices, itemisation, graphical information, bar-charts, top ten analysis and the ability to download raw data to csv.

TMS alerts show irregular call traffic and simultaneously send emails or SMS to the customer and the CP during the billing process to advise on expensive or unusual call traffic activity. This provides the best opportunity to control any potential problems or any financial exposure.

CDRs are downloaded 365 days a year, daily or twice daily dependent on the carrier. TMS rate these at your cost price and upload them onto CLIck . We simultaneously rate them at your customer rates and load them onto the customers i-bill account. Through the collection of CDRs TMS minimises the month-end impact on the CP manages any missing CLIs and allows daily detection of pricing or routing anomalies.

Your logo and colour scheme are added to i-bill and your customer accesses via your website.

Key benefits of TMS Billing

Fully automated processes

Bill anything, anytime

Daily CDR Loading

Direct Debit Collection

BT leakage alerts

White labelling

Full training and support

tmsbi

billing solutions direct debit wlr3 & cps data ... · experience of wholesale line rental. you...

Documents