blackberry athoc release notes 7 · resolved issues the following issues have been resolved in...

BlackBerry AtHocRelease Notes 7.8

7.8

2019-07-10Z

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Contents

Introduction.......................................................................................................4

New in release 7.8............................................................................................ 5

Management system updates........................................................................... 6Email format validation..........................................................................................................................................6Operator import and export...................................................................................................................................6Organization subscription for temporary relocation of personnel..................................................................... 7Phone device error reporting.................................................................................................................................7Purge ended alerts................................................................................................................................................. 7Attachments in alerts and events.........................................................................................................................7

Self Service.......................................................................................................9Organization subscription for temporary relocation of personnel..................................................................... 9Mobile responsiveness.......................................................................................................................................... 9Email format validation..........................................................................................................................................9WalkMe guided tasks disabled............................................................................................................................. 9

Mobile app 4.4 for iOS and Android................................................................ 10

Integrations..................................................................................................... 11

Cloud and delivery services............................................................................ 12

Documentation................................................................................................ 13

Resolved issues.............................................................................................. 14

Known Issues..................................................................................................15

BlackBerry AtHoc customer portal.................................................................. 24

Legal notice.................................................................................................... 25

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IntroductionThese release notes contain information about new and changed functionality for BlackBerry AtHoc NetworkedCrisis Communication Release 7.8. For more information about BlackBerry AtHoc or its related functionality, seethe BlackBerry AtHoc documentation on docs.blackberry.com at the following URL: https://docs.blackberry.com/en/id-comm-collab/blackberry-athoc.

| Introduction | 4

https://docs.blackberry.com/en/id-comm-collab/blackberry-athoc


New in release 7.8The following sections describe new and changed features in the BlackBerry AtHoc product suite.

| New in release 7.8 | 5

Management system updates

Email format validationBlackBerry AtHoc validates that email addresses are RFC-5322 compliant in the following areas:

• The End User Manager in the management system• The My Profile page in Self Service • Forgot Username• Forgot Password• .csv import• User Sync Client• AtHoc SDK• Swagger

For more information, see "Email format validation" in the BlackBerry AtHoc Create and Publish Alerts Guide.

Operator import and exportThe Operator Import and Export features enable enterprise administrators and organization administrators toadd a large number of operator accounts to their BlackBerry AtHoc organization by using a .csv file. The OperatorImport and Export features are enabled for all organizations by default and can be disabled for any organization ifneeded. The Operator Import and Export features enable administrators to perform the following actions for up to500 operators in a single operation:

• Add operator roles to existing users• Add restrictions to existing users• Remove operator roles and restrictions from existing users• Revoke all operator permissions• Add or remove operator user base restrictions• Add or remove operator access to static distribution lists, dynamic distribution lists, and folders• Update password expiration settings• Update the "User must change password at next login" setting• Add or remove an operator's permissions to manage dependents or publish alerts to dependents

Operator import and export takes place in the context of a specific organization. Users must already have enabledaccounts in the BlackBerry AtHoc system. The export supports the following preset columns:

• Username• Roles• Permission expiration• Folder restrictions• Userbase restrictions• Password never expires• Change password at next login• Password changed date

Partial and parallel imports are not supported.

| Management system updates | 6

Organization subscription for temporary relocation of personnelUse organization subscriptions to enable users in an enterprise organization to receive alerts and accountabilityevents from other suborganizations in their enterprise organization. This feature enables users to subscribe on atemporary basis to up to three suborganizations. The subscribed user can then receive any alerts or events thatare targeted to them in their home organization as well as in their subscribed organizations. The user's homeorganization is the organization where their profile is stored. A user's subscribed organization is an organizationthat a user can be targeted in, but their profile does not get moved to it.

For more information, see "Managing organization subscriptions" in the BlackBerry AtHoc Manage Users Guide.

Phone device error reportingUser tracking reports in BlackBerry AtHoc have been updated to display more detailed information in the DeliveryStatus and Delivery Detail columns for alert responses from phone devices.

Purge ended alertsSystem administrators, enterprise administrators, and organization administrators can enable alert purging byselecting purge criteria for an organization. The purge criteria is the number of days after an alert or event hasended.

Purging ended alerts is disabled by default and can be enabled by configuring the purge criteria in BlackBerryAtHoc at Settings > System Setup > Purge Ended Alerts.

The purge deletes all ended alerts, events, and their related attachments from the system. Purging ended alertsand events is disabled by default and can be enabled per organization. Suborganizations do not inherit purgecriteria from the enterprise organization.

Any changes made to the purge criteria take effect at the next scheduled purge.

Only ended alerts and events are purged. Drafts alerts and events, templates, manual logs, the operator audit trail,scheduled alerts, and recurring alerts are not purged.

For more information, see "Purge ended alerts" in the BlackBerry AtHoc System Administrator Configuration Guide.

Attachments in alerts and eventsThe attachments feature allows users to add images, videos, and audio files to alerts and events. Attachmentsinclude the following key features:

• The attachments feature is enabled in the feature matrix and in alert and event template settings.• A new subsection has been added in the alert or event Content section.• Attachments can be uploaded by browsing or by dropping files.• The following file types are supported:

• Adobe Acrobat document (.pdf)• Microsoft Word document (.doc, .docx)• Microsoft Excel document (.xls, .xlsx)• Text document (.txt)• Image files (jpeg, jpg, tiff, tif, bmp, png, gif)


• Video files (.mp4, .mpeg, .mov, .wmv)• Audio files (.wav, .wma, .mp3)

• All supported audio and video files are converted to universally supported formats (.mp3 and .mp4.) • Attachments are displayed when an alert or event is exported to a PDF.• Attachments can be previewed in templates and the Inbox.

For more information, see "Add attachments to an alert" in the BlackBerry AtHoc Create and Publish Alerts Guide.


Self Service

Organization subscription for temporary relocation of personnelUsers can subscribe to any organization that has been configured for subscription from the My Profile screen inSelf Service.

When a user subscribes to another organization, they can be targeted in alerts and accountability eventsfrom both their home organization and their subscribed organizations. Users can subscribe to up to threeorganizations.

Dependent users cannot be subscribed to organizations. If a user subscribes to an organization, their dependentusers remain in their home organization and are still targetable in alerts and events from the home organization.They cannot be targeted from any subscribed organizations.

Mobile responsivenessMobile responsiveness for Self Service provides a more consistent user experience across all devices. Mobileresponsiveness allows users to respond to alerts and events and manage their profiles in Self Service while usingdevices of any screen size. The following are the key features of mobile responsiveness:

• Self Service mobile responsiveness is enabled by default and can be disabled in the feature matrix.• Error screens and disclaimers, two-factor authentication, and smart card authentication flows can be displayed

on any screen size or device.• Users can perform any of the following tasks on any screen size or device:

• View and respond to alerts and events from the Self Service Inbox• Register for Self Service• Sign in to their accounts• Reset their forgotten passwords or usernames• Select languages• View and update their user profiles, including attributes, devices, and hierarchy• Switch organizations• Add, update, or delete dependents

Email format validationBlackBerry AtHoc validates that email addresses entered in Self Service are RFC-5322 compliant.

For more information, see "Email format validation" in the BlackBerry AtHoc Create and Publish Alerts Guide.

WalkMe guided tasks disabled• WalkMe guided tasks for Self Service are disabled.

| Self Service | 9

Mobile app 4.4 for iOS and AndroidMobile app release 4.4 includes the following new features:

• Support for pairing to the V.ALRT bluetooth button.

• V.ALRT is a wearable bluetooth button by VSN Mobile that can be paired with the BlackBerry AtHoc mobileapp.

• The button can be paired using the Personal Alert Button menu on the BlackBerry AtHoc mobile app.• After it is paired, users can send an Emergency by clicking the paired bluetooth button.• The current flow for sending an Emergency is unchanged.• The user must be part of the group that can send Emergencies to be able to pair and use the bluetooth

button.• For more information about the V.ALRT bluetooth button, see https://vsnmobil.com/.

• Viewing attachments in alerts and events is supported.• The Accountability Officer Manage Users screen now supports both manual and automatic refresh.

| Mobile app 4.4 for iOS and Android | 10

https://vsnmobil.com/

Integrations• A new SiRcom Giant Voice integration has been added.• The option to switch Java Runtime to the OpenJDK JRE on IIM has been added.

| Integrations | 11

Cloud and delivery servicesThe following new services are supported on the BlackBerry AtHoc cloud delivery services:

• Pager devices• Recorded audio • Alert attachments

| Cloud and delivery services | 12

DocumentationThe following new document is available in release 7.8:

• BlackBerry AtHoc SiRcom Installation and Configuration Guide

Access BlackBerry AtHoc documentation at the following URL: https://docs.blackberry.com/en/id-comm-collab/blackberry-athoc.

| Documentation | 13



Resolved issuesThe following issues have been resolved in BlackBerry AtHoc Release 7.8.

Jira ID Description Notes

IWS-28044 When a new organization is created, whena user logs in for the first time, they are notprompted to set up a new password.

—

IWS-42823 Not able to retrieve a user's informationfrom the summary screen of an eventwhen the user's status was updated to "NoStatus."

—

IWS-42920 When an organization is duplicatedusing the Organization Duplicator, theTwo Factor Authentication "Required forOperators" check box is not selected onthe duplicated organization.

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IWS-43394 The Home button link in Self Servicelink is changed when Self Serviceresponsiveness is enabled.

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IWS-43288 The Organization Hierarchy slash (/) forroot node is missing after a query is builtfor dynamic distribution list membershipcriteria.

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IWS-43805 The Distribution List page becomesunresponsive when an operator attemptsto delete a static distribution list that wascreated through an SDK payload.

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IWS-43971 The distribution list and create adistribution list screens are disabled aftercopying and pasting text from an Excelfile.

—

| Resolved issues | 14

Known IssuesThis section lists known issues in BlackBerry AtHoc releases.

The following table describes issues that were first noted in version 7.8. Subsequent tables in this document listall other known issues, organized by the product version that first exhibited the issue.

7.8

Jira ID Product Package

Problem Workaround

Self Service

IWS-44750 Both When viewing Self Service on a tabletdevice, the Advanced Search windowdisplays in the middle of the screen whenauto rotating the tablet from vertical view.

—

IWS-45195 Both On Internet Explorer 11, the confirmationwindow is displayed multiple times whenattempting to exit the Edit Dependentsdialog in Self Service without savingchanges.

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7.7


Problem Workaround

Attachments

IWS-42854 Both After forwarding an alert from the SelfService Inbox, you cannot download arecorded video attachment from the EditAlert page.

—

User sync client

IWS-42818 Both Using non-English characters in a DisplayName or Common Name attribute valuecauses an error when using the User SyncClient.

—

| Known Issues | 15

7.6


Problem Workaround

Management system

IWS-42787 Both An incorrect flag icon is displayed when aKazakhstan phone number is entered.

—

IWS-42788 Both No flag icon is displayed when a Kosovo(+383) phone number is entered.

SDK

IWS-41685 Both The Alert Publish SDK does not supportmore than 10,000 users.

—

7.5

• There are no known issues in Release 7.5.

7.4


Problem Workaround

Alerts and Alert Templates

IWS-35377 Enterprise The IPAWS out-of-the-box templatedoes not get triggered after upgrading torelease 7.4 when a custom template thatwas linked before the upgrade is made notready or gets deleted.

Make a change inthe database toselect the new out-of-the-box alerttemplate to betriggered by IPAWSalerts.

7.3


Problem Workaround


IWS-35084 Enterprise The values for Instruction or Responsetype placeholders are not rendered in anIPAWS custom alert template.

—

| Known Issues | 16


Problem Workaround

IWS-38378 Both On Safari, the Publish button on an alertReview and Publish page falls to thebottom of the screen.

—

7.0.0.2

• There are no known issues in release 7.0.0.2.

7.0.0.1


Problem Workaround


IWS-29312 Both After pressing the browser back button onthe new template page, the user lands onlast surfed page instead of on templatemanager page.

—

6.1.8 Patch 90


Problem Workaround

Reports

IWS-26353 Both When the Security Policy for sessiontimeout is changed, the Activity logand Inbox pages (SignalR) behaveinconsistently.

—

6.1.8 Patch 89


Problem Workaround

Users

IWS-21459 Both An error is displayed when a user searchis performed with the following specialcharacters: ! { } ^

—

| Known Issues | 17


Problem Workaround

Maps

IWS-24180 Enterprise Migration from a release 88 to a release90 template displays broken breadcrumbin Location Summary of the map.

—

Other

IWS-24294 Both In the Schedule section, date time issue onset date and time radio button.

—

IWS-24489 Both In FireFox, the Results Based Targetingpop-up is not displayed when the barchart is clicked in Delivery Distribution byDevices (Chart.)

—

6.1.8 Patch 88


Problem Workaround


IWS-16932 Enterprise Delivery of alerts on a phone device usingthe TAS (AtHoc Cloud East) gateway trimsthe alert body.

—

IWS-17310 Enterprise Escalation using multi-select picklistshould target each user as per attributeorder.

—

IWS-19042 Enterprise Export to PDF file border extends to nextpage in case of Fill count Alert.

—

Maps

IWS-19226 Enterprise The picklist attribute created from theshape layer does not add to the count ofuser attributes.

—

Users

IWS-24620 Enterprise [UAM] The dates specified in min/maxrange for a DateTime attribute are notreflected correctly in Self Service for a VPSwhere the VPS time is different than thesystem time.

—

| Known Issues | 18

6.1.8 Patch 87CP1 CHF3

• There are no known issues in Release 87CP1 CHF3.

6.1.8 Patch 87 CP1


Problem Workaround


IWS-15196 Both On Firefox, the counter jumps from 54seconds to 1 minute while replaying therecorded audio.

—

IWS-17375 Both Scenario quick publish to all connectedorganizations: The Review and Publishpage does not show newly connectedorganizations.

The alert will stillgo to all connectedorganizations. Thisissue does notoccur when editingthe alert first.

Users

IWS-15071 Enterprise After granting an operator the SystemAdministrator role in System Setup, youcan no longer edit permissions for thatuser in their base organization.

Keep all SystemAdministratorsin System Setup,or create theuser in the homeorganization beforegranting SystemAdministratorpermissions.

IWS-17085 Both EUM Search: Search shows invalid resultswhen the searched text contains closingcurly brace (}).

—

Import/Export

IWS-14922 Both Import does not support commas (,) in adevice display name.

—

IWS-14929 Both Import does not support attribute nameswith a period (.).

—

IWS-15216 Both Importing users updates the profile withchanges for the geolocation point, butdoes not update the displayed locationname.

—

| Known Issues | 19


Problem Workaround

Mobile App

IWS-12923 Both The organization logo does not propogateto the Mobile App.

—

Other

IWS-14632 Enterprise Browse - Play does not work the first timethe user uploads the audio if the file is notfully uploaded.

IWS-16766 Enterprise Time Zone in PID 3 System Settings ismisleading or wrong.

—

IWS-17132 Enterprise Multiple active sessions for desktop clientleads to an incorrect record for "responseignored by the system."

—

IWS-17240 Enterprise Slow performance of Home Page with500,000 users - Usercounts.

There havebeen manyimprovements onthe Home Page, butperformance mightbe slow for 500,000users.

6.1.8 Patch 87


Problem Workaround

Alert Templates, Publishing, Inbox, Sent Alerts

IWS-12742 Both The Sent Alert Details view does notshow the selected details for the phone,including Options settings.

—

IWS-13063 Enterprise When targeting mass devices with keyoption and regular endpoints selection,the Review and Publish page appends acomma (,) to the endpoint display name.For example: ,ATI_Pole

—

IWS-13192 Enterprise The Review and Publishing processdoes not validate on Targeting section'sreadiness when publishing the Draft Alert.

—

| Known Issues | 20


Problem Workaround

IWS-13248 Both (Firefox) Alert/Scenario > Personal andMass Devices options: Should not allowapplying the custom text input with lengthvalidation error.

—

IWS-15146 Enterprise Placeholders at Org level cannot havesame name as Placeholders at Enterpriselevel.

—

User Management and Roles

IWS-12079 Enterprise User Attributes: When a shape layer nameis modified, the SP creates a new userattribute instead of renaming the existingattribute. Work around is manually runningthe SP:

1. Log in to BlackBerry AtHoc andnavigate to Settings > Map andLayers > Shape Layers.

2. Click the Add a Layer link.3. Enter a layer name. For example: Cities4. Click the Import Data link.5. Import a shape layer file.6. Select the Predefined Zones check box

and save.7. Log in to the database server and run

the following stored procedure execdbo.UTL_CREATE_ATTRIBUTE_FROM_LAYER< provider id>.

Where <provider id> is the 6-digitidentifier for the organization in whichthis attribute should be created. Forexample “111111”

8. Return to AtHoc and navigateto Settings > User Attributes.

9. Verify that the attribute with the layername is created (attribute should be oftype multi-select picklist).

10.Check the values for the attribute.Thevalues (and the number of values)should match the number of shapesadded in the imported shape layer file.

—

| Known Issues | 21


Problem Workaround

IWS-13247 Enterprise Creating attributes from a shape layerdoes not throw an error if a non multi-picklist custom attribute already exists.

Before uploadinga shape layer,administratorsshould ensure layername uniquenessto avoid this issue.

IWS-13253 Enterprise On running the SP to create an attributefrom a shape layer, the attribute's namesare incorrect when more than one shapelayer exists.

—

SDK

IWS-12930 Enterprise SDK: Telephony extensions (like StopCalling options or Require PIN/Validation)are not applied. Default values are used.

—

Devices

IWS-13021 Enterprise Clean MSI: Out-of-the-box devices (asidefrom MIR3) appear as enabled with anempty device metastore on VPS (3,5,6).

—

Reports and Tracking

IWS-13042 Both If you add the Organization attribute toReport Column Layout, the detailed usersview hides the attribute when you click thepie chart.

—

Import/Export

IWS-18137 Enterprise SDK import: DateTime attribute valuesafter import get converted as per the VPStimezone.

Always importDate Time valuesin the system timezone.

Other

IWS-13614 Enterprise Confusing message on login page whenthe base URL for the system is not valid.

—

6.1.8 Patch 86 R3

• There are no known issues in release 6.1.8 Patch 86 R3.

| Known Issues | 22

6.1.8 Patch 85 R3

• There are no known issues in release 6.1.8 Patch 85 R3.

6.1.8 Patch 85

• There are no known issues in release 6.1.8 Patch 85.

| Known Issues | 23

BlackBerry AtHoc customer portalBlackBerry AtHoc customers can obtain more information about BlackBerry AtHoc products or get answers toquestions about their BlackBerry AtHoc systems through the Customer Portal:

https://support.athoc.com/customer-support-portal.html

The BlackBerry AtHoc Customer Portal also provides support via computer-based training, operator checklists,best practice resources, reference manuals, and users guides.

| BlackBerry AtHoc customer portal | 24

https://support.athoc.com/customer-support-portal.html

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This documentation including all documentation incorporated by reference herein such as documentationprovided or made available on the BlackBerry website provided or made accessible "AS IS" and "AS AVAILABLE"and without condition, endorsement, guarantee, representation, or warranty of any kind by BlackBerry Limited andits affiliated companies ("BlackBerry") and BlackBerry assumes no responsibility for any typographical, technical,or other inaccuracies, errors, or omissions in this documentation. In order to protect BlackBerry proprietary andconfidential information and/or trade secrets, this documentation may describe some aspects of BlackBerrytechnology in generalized terms. BlackBerry reserves the right to periodically change information that is containedin this documentation; however, BlackBerry makes no commitment to provide any such changes, updates,enhancements, or other additions to this documentation to you in a timely manner or at all.

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| Legal notice | 25

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| Legal notice | 26

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