Blade WorkstationTraining and support

© 2006 Hewlett-Packard Development Company, L.P.The information contained herein is subject to change without notice

Jérôme Bathias

EMEA / Desktop Solutions GBU

Pgm Mgr Jan ‘08

April 18, 2023 2

Presales Support @ InfoCenter

• central presales support team for HP channel partners and the partner business in EMEA

• provides day-to-day support during the design and proposal phase of a deal by providing advice and responses to technical questions and access to pre-sales information required to propose the right products and solutions to customers

• is a one-stop shopping to partners for any ESS, SGBU, PSG Commercial product-related enquiry. InfoCenter coordinates and engages with other resources (BU competence centers, ISV teams, product marketing, etc.) as required

• delivers easy to access services and rapid turn around time for requests, at present, more than 80% of them are resolved within 4 business hours

• serves partners via phone and e-mail in English, German, French, Italian and Spanish

Over 4200 technical enquiries are resolved to per month!

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Benefits

Instant and direct access to a presales resource

Available during local business hours

Predictable response times, accelerating the time required to give information back to the end customer

X-BU coverage of products and solutions

Links to other HP organizations if more or different expertise is needed

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Available today, just use it !

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How to access pre-sales support?

InfoCenter@hp.com

Country Phone Country Phone        Austria 00800-70317031 Netherlands 020-5479019

Belgium 02-7787787 Norway 00800-70317031

Czech Republic

02-61108860 Poland 00800-70317031

Denmark 00800-70317031 Portugal 00800-70317031

Estonia 00800-70317031 Slovakia 00800-70317031

Finland 00800-70317031 South Africa 09800-70317031

France 00800-70317031 Spain 00800-70317031

Germany 01805-235492 Sweden 020-848500 or +800-70317031

Hungary 00800-70317031 Switzerland 00800-70317031

Israel 00800-70317031 UK 00800-70317031

Ireland 00800-70317031    

Italy 00800-70317031 all others +49-7031-4683256 (English)

Luxembourg 00800-70317031    

       

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Support Delivery Process

Parts Supply Chain

HP Solution CentreDiagnose & parts recommend using WFM & KM tools

Determine & lauch Service delivery

Remotewith phone

Solved by phone

Remotewith partsPart shipped to customer

On-siteRepaired by

technician on-site

Cases f

ollow

-up

Call LoggingLog & entitle calls in WFM

HP

Com

pete

ncy C

en

tre E

MEA

(2LS

)

Work

sta

tion

GB

U S

up

port

(3LS

)ITRC

Escalation

Support assistance

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Training ResourcesAs part of HP Channel Services Network, CSN, access to the HP Learning Center : http://www.hp.com/go/onlinelearning

Search for ‘HP Blade Workstation’ on YouTube