blended kaizen training-
TRANSCRIPT
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Blended Kaizen Training-Enabling Continuous Improvement
Whitney Mantonya
Collaborative Lean Solutions
November 2015
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What Is Kaizen?
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WA
STE
WA
STE Measure
Analyze
Improve
Control
DefineKaizen eventKaizen event
Quick HitQuick Hit
VAR
IATI
ON
VAR
IATI
ON
Problem Solving Leveraging Data Analysis
Rapid Implementation of Simple, Visible Solutions
Small Improvements to Individual Daily Work
GB/BB ProjectGB/BB Project
Continuous Improvement Continuum
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Kaizen- the Rugby of Process Improvement
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Guiding Principles of Kaizen Training Design
Participants need to know more than just lean tools
Use Inbox simulation as a Kaizen event
Provide multiple opportunities to practice facilitating the common Kaizen activities
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Step 1: Building the Kaizen Model
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Kaizen Activities
Pre-event Prep ( 8-12 hrs)
Event Week- 5 days
Follow up actions- 15 days
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Kaizen Event Flow – 4 ½ days
Day 1 D/M
•Team Training•Charter/SIPOC Review•VSM/Process Mapping•NVA/Pain Point Identification
Day 2 A
•Root Cause Analysis•Brainstorm and Select Solutions•Future State Mapping
Day 3I
•Kaizen Week Action Plan•Midweek pitchout preparation and presentation•Pilot and/or Implementation of Solutions
Day 4 I
•Implementation of Solutions
Day 5C
•30 day action plan•Final Financial Calculations•Final Pitchout Preparation and Presentation
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Certification Requirements
•Completion of on-line and classroom training curriculum
Training
•Participate/observe a minimum of 1 kaizen event
Observation
•Lead 2 events
Event Lead
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Considerations
Timing of participation
Prior to training
Sponsored event week
Coaching support
Experienced resources to support
Leverage short term external support to build capability
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Step 2: Building a Blended Program
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Training Goals
Tool Knowledge
•Commonly used lean tools
•What they tell you•When they are used
Kaizen Execution
•Flow of the Kaizen event
•Picking the right tools for the problem at hand
•Sequence of activities
Facilitation
•Build confidence in facilitation skills
•Provide multiple opportunities to facilitate and observe others in the facilitation of specific tools
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Training Design
•Kaizen Model•Project Definition•Metrics•Lean Tools
On-line Curriculum
(10-12 hrs)
•Brief tool review with practice exercises
•Leverage simulation as a proxy for actual Kaizen event
•Provide multiple opportunities to practice facilitation
Classroom Session(2 days)
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Classroom Sessions: Keeping it Interactive
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Tennis Ball: Setting the Stage
Image courtesy of http://wardrounds.northwestern.edu
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Shapes: Build understanding of the impact of lean tools
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Standard Pig: Demonstrating Impact of Standard Work
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Inbox: Experience Facilitating a Kaizen Event
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Standard Pig Exercise
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Round 1
Using the grid provided draw a side profile of a pig, centered on the page
Make sure the pig’s head is facing left
Pig must be large enough so that a piece of it is in every box EXCEPT the top right
You have 2 minutes to draw your pig- we will post each one on the wall
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Round 2:
Use distributed work instructions to draw a pig on the grid
You have 2 minutes to draw your pig- we will post each one on the wall
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Round 3:
Use newly distributed work instructions to draw a pig on the grid
You have 2 minutes to draw your pig- we will post each one on the wall
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Piloting the Program
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Pilot Lessons Learned
Blended training model effective and efficient way to train kaizen leaders
Classroom session should be interactive and provide participants with multiple opportunities to practice facilitation
Demand for training should be balanced with ability to provide coaching support and opportunities to observe or co-lead prior to independently leading kaizen events.
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Questions?