bmc atrium orchestrator 20-11-01 content release notes

Release Notes

BMC Atrium Orchestrator ContentVersion 20.11.01March 22, 2010

BMC Software is releasing version 20.11.01 of the BMC Atrium Orchestrator content. This release includes changes to base and application adapters and run books only, and not the platform.

BMC Atrium Orchestrator content version 20.11.01 is certified with BMC Atrium Orchestrator platform version 7.6.02.00 only. BMC Atrium Orchestrator content version 20.11.01 is not supported on platform versions earlier than 7.6.02.00.

This document provides information about corrected problems and known issues in this release. These release notes supplement the information in the BMC Atrium Orchestrator product manuals.

The following topics are discussed:

Release versioning scheme . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3Change in location of compatibility and operating system support information . . . . 3What’s new . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3

BMC Atrium Orchestrator Application Adapter for Microsoft System Center Configuration Manager . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3

BMC Atrium Orchestrator Run Book for Discovery Synchronization . . . . . . . . . . 4What’s changed . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4

Attribute support in the form view for adapter configuration. . . . . . . . . . . . . . . . . 4Enhancements to the base adapters . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5

HTTP adapter . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5IMAP and POP adapters . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5Telnet, SSH, and Command Line adapters . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6

Form view for adapter configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6BMC Atrium Orchestrator Application Adapter for VMware vCloud. . . . . . . . . . 7

NOTE Before you install the product, check the Customer Support website at http://www.bmc.com/support for:

■ Updated documentation (for example, flashes and technical bulletins)■ Product downloads, patches, and fixes■ Product availability and compatibility (PAC) data

*186216**186216*

*186216*

http://www.bmc.com/support

New operations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7New monitor adapter . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7Dynamic adapter configuration support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7Compose vApp operation enhancements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8

BMC Atrium Orchestrator Application Adapter for BMC BladeLogic Network Automation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8New configuration element . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8Application version support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8Renamed element in Perform Custom Action operation . . . . . . . . . . . . . . . . . . 8

BMC Atrium Orchestrator Application Adapter for BMC Event Manager and BMC ProactiveNet Performance Manager . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9Integration of BMC EM with BMC ProactiveNet Performance Manager. . . . . 9Change in the book title . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9Application version support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9

BMC Atrium Orchestrator Application Adapter for Amazon EC2 . . . . . . . . . . . . 10Adapter configuration enhancement . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10Dynamic mode for signing. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10

BMC Atrium Orchestrator Application Adapter for BMC BladeLogic Server Automation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10Support for BMC BladeLogic Web Services interface . . . . . . . . . . . . . . . . . . . . 10Application version support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11

BMC Atrium Orchestrator Application Adapter for VMware Infrastructure . . . 11New operations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11Application version support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11

BMC Atrium Orchestrator Application Adapter for BMC Remedy AR System . 12Set and Update operations enhancement . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12Application version support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12New configuration element . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12

BMC Atrium Orchestrator Application Adapter for Cisco LAN Management Solutions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12

Run book names updated in the content installation program. . . . . . . . . . . . . . . . 12BMC Continuous Compliance for Servers Run Books . . . . . . . . . . . . . . . . . . . . . . . 13

Closed Loop Server Audit Run Book . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13Server Incident Enrichment . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13

Operations Actions Configuration Management Module . . . . . . . . . . . . . . . . . . . . 13Adapters, modules, run books, and solutions included in the content installation

program. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14License entitlements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15Corrected problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16

Issues resolved in the 7.6.05.01 content patch . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17Known issues. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18

Workarounds for INSTALL-1273 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29Installing BMC Atrium Orchestrator content. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31

Downloading the licensed product from the EPD website . . . . . . . . . . . . . . . . . . . 31Prerequisites for installation. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32Silent installation names for adapters . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34

Where to view the latest product information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35Product documents . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35

Customer support. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36Support website . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37

2 Release Notes March 22, 2010

Release versioning scheme

Support by telephone or e-mail . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37

Release versioning schemeThe version number format for BMC Atrium Orchestrator content has changed. The version number now depicts the year, with a period separating two of the four digits, (20.11) followed by the release number (01) of the content release.

Change in location of compatibility and operating system support information

You can now find information about operating system support for the base and applications adapters on the following Product Availability and Compatibility website: http://www.bmc.com/support/reg/remedy-compatibility-tables.html?c=n.

What’s newThis release introduces the following new application adapter and new run book.

BMC Atrium Orchestrator Application Adapter for Microsoft System Center Configuration Manager

The BMC Atrium Orchestrator Application Adapter for Microsoft System Center Configuration Manager consists of an actor and a monitor adapter. The actor adapter executes operations on the Microsoft System Center Configuration Manager application by running VBScripts from the command line. The monitor adapter polls the Microsoft System Center Configuration Manager application for events after a preconfigured interval. Based on the search criteria defined in the monitor configuration, the monitor adapter generates events for the BMC Atrium Orchestrator adapter manager. The events are then used by workflows. The BMC Atrium Orchestrator Application Adapter for Microsoft System Center Configuration Manager supports the software deployment use case.

BMC Atrium Orchestrator Content Version 20.11.01 3

http://www.bmc.com/support/reg/remedy-compatibility-tables.html?c=n

http://www.bmc.com/support/reg/remedy-compatibility-tables.html?c=n

BMC Atrium Orchestrator Run Book for Discovery Synchronization

The actor adapter supports the following categories of operations:

■ Advertisement■ Collection■ Site

For more information about the Microsoft System Center Configuration Manager adapter, see the BMC Atrium Orchestrator Application Adapter for Microsoft System Center Configuration Manager User Guide.

BMC Atrium Orchestrator Run Book for Discovery Synchronization

The BMC Atrium Orchestrator Run Book for Discovery Synchronization enables real- time tracking of virtual infrastructure and ensures configuration information is kept up to date.

The BMC Discovery Synchronization solution tracks the movement of VMware virtual machine hosts across VMware ESX servers (enabled by vMotion) and then communicates with the BMC Atrium Dependency and Discovery Mapping solution to advise it that a change in configuration has occurred. BMC Atrium Dependency and Discovery Mapping then does a targeted rescan of the virtual environment and updates the BMC Atrium Configuration Management Database (CMDB) to maintain up-to-date configuration information.

For more information about this run book, see the BMC Atrium Orchestrator Run Book for Discovery Synchronization Getting Started Guide.

What’s changedThis section describes enhancements and changes in base and application adapters, run books, and modules.

Attribute support in the form view for adapter configuration

Many base and application adapters now support attributes in the form view when you configure the adapter. This feature works on BMC Atrium Orchestrator platform version 7.6.02 only.


Enhancements to the base adapters

Base and application adapters now support the encryption-type attribute, which indicates whether the password or the pass phrase specified is encrypted and is an attribute of the <password> or the <passphrase> element.

The following base adapters support attributes in the form view:

The following application adapters support attributes in the form view:

For more information about the attribute support enhancement, see the BMC Atrium Orchestrator Base Adapters User Guide or the corresponding BMC Atrium Orchestrator application adapter user guide.

Enhancements to the base adapters

This section describes the enhancements to the base adapters. For more information about these enhancements, see the BMC Atrium Orchestrator Base Adapters User Guide.

HTTP adapter

The HTTP adapter now has a new configuration element, <proxy-ntlm-authentication> that specifies the type of authentication to support NTLMv2. The adapter now supports both NTLMv1 and NTLMv2 authentication for the proxy server and the target server.

IMAP and POP adapters

The IMAP adapter has a new configuration element, <process-all-unread-mails>, that specifies whether to read unread messages that are received when the adapter is inactive.

■ FTP ■ SFTP■ Kerberised SSH ■ SSH■ PowerShell ■ Telnet■ SCP ■ Windows Command Line

■ EMC CLARiiON Storage ■ HP Service Manager■ HP AssetCenter ■ IBM® Tivoli® Storage Manager■ HP Operations Manager ■ Microsoft System Center Operations Manager

■ HP Service Center ■ NetApp Storage■ HP Service Desk ■ Service-now■ HP Network Node Manager ■ Solaris Zones


Form view for adapter configuration

The form view for the IMAP adapter configuration now contains the Ignore Peer Name In Attachment field that adds or removes the peer name from an email event XML.

The IMAP and POP adapters now each have the following new configuration elements:

■ <expand-htmltext-attachment>: Specifies whether the HTML data content of a message that is sent as an attachment appears in the <bodypart> element in an adapter event.

■ <expand-plaintext-attachment>: Specifies whether the plain text content of a message that is sent as an attachment appears in the <bodypart> element in an adapter event.

Also, these adapters support nested (forwarded) emails. The adapter event XML contains the following elements, which are added as child elements to one of the <bodypart> elements in the header:

■ <to>■ <cc>■ <bcc>■ <from>■ <subject>■ <date>

Telnet, SSH, and Command Line adapters

Telnet, SSH, and Command Line adapters contain a new configuration element, <read-buffer-size>, which specifies the buffer size, in bytes, that is used to read from I/O streams. This element is also supported at the request level for Telnet and SSH adapters.

Form view for adapter configuration

The form view provides an easy-to-use interface for configuring adapters. The following application adapters now support the form view, XML view, or both:

■ HP AssetCenter■ HP Network Node Manager■ HP Service Desk


BMC Atrium Orchestrator Application Adapter for VMware vCloud

BMC Atrium Orchestrator Application Adapter for VMware vCloud

This section describes the enhancements for the BMC Atrium Orchestrator Application Adapter for VMware vCloud. For more information about these enhancements, see the BMC Atrium Orchestrator Application Adapter for VMware vCloud User Guide.

New operations

The BMC Atrium Orchestrator Application Adapter for VMware vCloud now supports the following operations:

■ Template Management operations— Clone vApp Template— Get vApp Template OVF Descriptor— Import OVF as vApp Template— Delete vApp Template— Export vApp Template as OVF

■ Network Management operations— Create Organization Network— Delete Organization Network— Modify Organization Network

■ Organization Management operations— Create Organization— Delete Organization— Modify Organization

New monitor adapter

The monitor adapter retrieves the latest tasks from the organization's tasks list.

Dynamic adapter configuration support

You can now specify the following elements dynamically in the adapter request:

■ <vcloudorganization>■ <user-name>■ <password>


BMC Atrium Orchestrator Application Adapter for BMC BladeLogic Network Automation

Compose vApp operation enhancements

The Compose vApp operation now has additional network-related elements to support enhanced functionality.

BMC Atrium Orchestrator Application Adapter for BMC BladeLogic Network Automation

This section describes the enhancements for the BMC Atrium Orchestrator Application Adapter for BMC BladeLogic Network Automation. For more information about these enhancements, see the BMC Atrium Orchestrator Application Adapter for BMC BladeLogic Network Automation User Guide.

New configuration element

The BMC Atrium Orchestrator Application Adapter for BMC BladeLogic Network Automation now supports a new configuration element, <allow-unsigned-certificate>, which specifies whether to allow unsigned certificates from trusted zones.

Application version support

The adapter now also supports BMC BladeLogic Network Automation version 8.1.

Table 1 maps the Version directory information with the BMC BladeLogic Network Automation versions.

Renamed element in Perform Custom Action operation

In the Perform Custom Action operation, the <id> element is renamed to <guid> starting with BMC BladeLogic Network Automation application version 5.3.01.

Table 1 Mapping of version directory information with BMC BladeLogic Network Automation application versions

Version directory

Compatible with application version 5.2?




v5.2 Yes Yes Yes Yes

v5.3 No Yes Yes Yes

v5.4 No No Yes Yes


BMC Atrium Orchestrator Application Adapter for BMC Event Manager and BMC ProactiveNet Performance Manager

BMC Atrium Orchestrator Application Adapter for BMC Event Manager and BMC ProactiveNet Performance Manager

This section describes the enhancements for the BMC Atrium Orchestrator Application Adapter for BMC Event Manager and BMC ProactiveNet Performance Manager. For more information about these enhancements, see the BMC Atrium Orchestrator Application Adapter for BMC Event Manager and BMC ProactiveNet Performance Manager User Guide.

Integration of BMC EM with BMC ProactiveNet Performance Manager

BMC Event Manager is now a core component of BMC ProactiveNet Performance Manager solution. BMC Atrium Orchestrator can integrate and orchestrate with BMC ProactiveNet Performance Manager through this component.

Change in the book title

The book title for BMC Atrium Orchestrator Application Adapter for BMC Event Manager and ProactiveNet User Guide has changed to BMC Atrium Orchestrator Application Adapter for BMC Event Manager and BMC ProactiveNet Performance Manager User Guide.


The adapter now also supports versions 7.2.01 and 7.4 of BMC Event Manager and the embedded BMC Event Manager version 7.4 in the BMC ProactiveNet Performance Manager 8.5 and 8.5.01 solutions.

Table 2 maps the Version directory information with the BMC Event Manager and BMC ProactiveNet Performance Manager application versions.

Table 2 Mapping of version directory information with BMC Event Manager and BMC ProactiveNet Performance Manager application versions

Version directory

Compatible with BMC Event Manager 7.1?

Compatible with BMC Event Manager 7.2.01?

Compatible with BMC Event Manager 7.3?

Compatible with BMC Event Manager 7.4, BMC ProactiveNet Performance Manager 8.5, or BMC ProactiveNet Performance Manager 8.5.01?

v7.1 Yes Yes Yes Yes

v7.3 No No Yes Yes


BMC Atrium Orchestrator Application Adapter for Amazon EC2

BMC Atrium Orchestrator Application Adapter for Amazon EC2

This section describes the enhancements for the BMC Atrium Orchestrator Application Adapter for Amazon EC2. For more information about these enhancements, see the BMC Atrium Orchestrator Application Adapter for Amazon EC2 User Guide.

Adapter configuration enhancement

You can now enable the BMC Atrium Orchestrator Application adapter for Amazon EC2 with an empty configuration.

Dynamic mode for signing

Also, you now dynamically specify the <signature-properties> element in the adapter request.

BMC Atrium Orchestrator Application Adapter for BMC BladeLogic Server Automation

This section describes the enhancements for the BMC BladeLogic Server Automation adapter. For more information about these enhancements, see the BMC Atrium Orchestrator Application Adapter for BMC BladeLogic Server Automation User Guide.

Support for BMC BladeLogic Web Services interface

The BMC Atrium Orchestrator Application Adapter for BMC BladeLogic Server Automation now supports execution of adapter requests using the BMC BladeLogic Web Services interface (CLI tunnel). To use the BMC BladeLogic Web Services interface for executing adapter requests, you must set the <is-cli-tunnel-enabled> element to true in the adapter configuration. This new web services interface enables significant performance benefits above and beyond the previous integration mechanism.

You can use the BMC BladeLogic Web Services interface for executing Command Line interface (CLI) commands only. The BMC BladeLogic Web Services interface cannot execute NSH scripts, NSH commands, or Jython scripts.


BMC Atrium Orchestrator Application Adapter for VMware Infrastructure


The adapter now also supports BMC BladeLogic Server Automation version 8.1.

BMC Atrium Orchestrator Application Adapter for VMware Infrastructure

This section describes the enhancements for the VMware Infrastructure adapter. For more information about these enhancements, see the BMC Atrium Orchestrator Application Adapter for VMware Infrastructure User Guide.

New operations

The VMware Infrastructure actor adapter now supports the following new operations:

■ vApp Configuration operations— Import OVF Template As vApp— Export vApp As OVF Template

■ VM Configuration operations— Create vApp— Clone vApp— Update vApp Configuration— Import OVF Template As VM— Export VM As OVF Template

■ Basic vApp operations— Power On vApp— Power Off vApp— Unregister vApp


The adapter now also supports VMware vSphere version 4.1.

NOTE The BMC BladeLogic Web Services interface supports authentication based on Secure Remote Protocol (SRP) only and is available in BMC BladeLogic Server Automation version 8.1 only.


BMC Atrium Orchestrator Application Adapter for BMC Remedy AR System

BMC Atrium Orchestrator Application Adapter for BMC Remedy AR System

This section describes the enhancements for the BMC Atrium Orchestrator Application Adapter for BMC Remedy AR System. For more information about these enhancements, see the BMC Atrium Orchestrator Application Adapter for BMC Remedy AR System User Guide.

Set and Update operations enhancement

You can now provide both a field ID or a field name in the id attribute of the <field> element in the adapter requests for the Set and Update operations.


The adapter now also supports BMC Remedy AR System 7.6.04.

New configuration element

The adapter contains a new configuration element, <query-response-contains-id-or-name>, that specifies whether the value of the name attribute in the adapter response is a field ID or a field name.

BMC Atrium Orchestrator Application Adapter for Cisco LAN Management Solutions

The BMC Atrium Orchestrator Application Adapter for Cisco LAN Management Solutions will no longer be supported and support is withdrawn.

Run book names updated in the content installation program

This section describes how some run books changed in this release.


BMC Continuous Compliance for Servers Run Books

Table 3 lists the run books that have been deleted or renamed in the 20.11.01 content installation program.

BMC Continuous Compliance for Servers Run Books

This section describes the changes to the BMC Continuous Compliance for Servers run books.

Closed Loop Server Audit Run Book

In the BMC Atrium Orchestrator Closed Loop Server Audit run book, the BMC BladeLogic job getFullyResolvedPropertyValue executes correctly and the workflow now finishes as expected.

Server Incident Enrichment

In Grid Manager or BMC Atrium Orchestrator Development Studio, navigate to Module Configuration: BDSSA configuration > Report_View_URL_Settings > Configuration Item > Server_Name specifies the BMC BladeLogic Decision Support for Server Automation server where the reports are hosted.

Operations Actions Configuration Management Module

The OA-Configuration Management module now provides Axis 2 support.

Table 3 Run books updated in the 20.11.01 content installation program

Run book name in the 7.6.05 content installation program

Run book name in 20.11.01 content installation program

Server Instance SA Placement Engine Removed (now available only in the BMC Cloud Lifecycle Management solution)

Closed Loop Change Management Continuous Compliance for Network (renamed)

Continuous Compliance for BladeLogic Continuous Compliance for Server (renamed)

NOTE If BMC BladeLogic Decision Support for Server Automation is installed with a non-default port number, update the Server Name item as ServerName:portNumber.


Adapters, modules, run books, and solutions included in the content installation program

Adapters, modules, run books, and solutions included in the content installation program

The following adapters are included in the BMC Atrium Orchestrator content installation program:

The following run books are included in the BMC Atrium Orchestrator content installation program:

■ Base Adapters ■ HP Operations Manager (for Windows and UNIX)

■ Microsoft Exchange 2007

■ Amazon EC2 ■ HP Service Center ■ Microsoft Operations Manager 2005

■ Atrium CMDB ■ HP Service Desk ■ Microsoft System Center Configuration Manager

■ BMC BladeLogic Network Automation

■ HP Service Manager ■ Microsoft System Center Operations Manager

■ BMC BladeLogic Server Automation

■ HP Storage Essentials ■ NetApp Rapid Cloning Utility

■ BMC Event Manager and ProactiveNet

■ IBM Tivoli Netcool® OMNIbus

■ NetApp Storage

■ BMC Performance Manager Portal

■ IBM Tivoli Storage Manager

■ VMware Infrastructure

■ BMC Remedy Action Request (AR) System

■ Service-now ■ VMware Lifecycle Manager

■ EMC CLARiiON Storage ■ Solaris Zones ■ VMware vCloud

■ HP Asset Center ■ Microsoft Active Directory

■ HP Network Node Manager

■ Microsoft Exchange 2003

■ Continuous compliance for Network ■ Discovery Synchronization

■ Continuous compliance for Server

— BladeLogic ITSM Integration— Closed Loop Server Audit— Closed Loop Server Compliance— Server Incident Enrichment

■ NetApp Solutions

■ Triage and Remediation


License entitlements

The following Operations Actions (OA) management modules are included in the BMC Atrium Orchestrator content installation program:

The following core modules are included in the BMC Atrium Orchestrator content installation program:

The following solutions are included in the BMC Atrium Orchestrator content installation program:

License entitlementsTable 4 lists the license entitlements for the BMC Atrium Orchestrator version 20.11.01 product content.

■ AutoPilot OA Change Management ■ AutoPilot OA Incident Management

■ AutoPilot OA Configuration Management

■ AutoPilot OA Problem Management

■ AutoPilot OA Configuration Utilities ■ AutoPilot OA Task Management

■ AutoPilot OA Credentials Store ■ AutoPilot OA Storage Management

■ AutoPilot OA Event Management ■ AutoPilot OA Virtual Server Management

■ AutoPilot AD Utilities ■ AutoPilot OA File Utilities

■ AutoPilot OA Applications Utilities ■ AutoPilot OA Network Utilities

■ AutoPilot OA Common Utilities ■ AutoPilot OA Operating System Utilities

■ AutoPilot OA Directory Services Utilities ■ AutoPilot OA Physical Device Utilities

■ BMC Continuous Compliance for Networks

■ BMC Triage and Remediation

■ BMC Continuous Compliance for Servers ■ BMC Discovery Synchronization

■ BMC NetApp Solutions

Table 4 License entitlements for the BMC Atrium Orchestrator version 20.11.01 product content (part 1 of 2)

BMC product name BMC product descriptions and license rights

BMC Atrium Orchestrator Base Adapters

Base adapters are system interfaces, gateways, or connectors used to talk to third-party systems by using a standard protocol (SNMP, command line, SSH, Telnet, JMS, SOAP, and so forth.). This component is licensed per adapter, with each unique adapter requiring a separate license.


Corrected problems

Corrected problemsThe following problems were reported earlier and were corrected in this version.

BMC Atrium Orchestrator Application Adapters

Application adapters are predeveloped, out-of-the-box system interfaces, gateways, or connectors used to talk to vendor-specific (but not BMC) applications (HP Storage Essentials, Microsoft Active Directory, VMware Virtual Infrastructure, and so forth). This component is licensed per adapter, with each unique adapter requiring a separate license.

BMC Atrium Orchestrator run books

Run books are collections of prebuilt workflows that automate end-to-end processes in a particular domain. Each run book is licensed per instance, with each unique run book requiring a separate license.

Table 5 Corrected problems in 20.11.01 content release

Support ID Tracking ID Description

None ADAPTER-1400 The BMC Atrium Orchestrator Application Adapter for Amazon EC2 did not support authentication information at the request level.

None ADAPTER-4652 In the BMC Atrium Orchestrator Application Adapter for BMC Event Manager and BMC ProactiveNet Performance Manager User Guide, the steps to configure the monitor adapter were incorrect.

ISS03681327 ADAPTER-4411 After executing an FTP adapter request with the get command, the local file got locked and you could not rename or delete the file.

ISS03702185 ADAPTER-4473 and ADAPTER-4516

The IMAP adapter did not support nested (forwarded) emails.

ADAPTER-4496 The IMAP monitor adapter event did not include the MIME type (HTML or plain text) of an attachment.

None ADAPTER-4502 In the BMC Atrium Orchestrator Application Adapter for BMC BladeLogic Server Automation, when you executed an NSH script from the default directory, the script failed.

ISS03711077 ADAPTER-4511 The POP adapter did not process the queue of emails when it resumed from a fault state or when it was restarted.

ISS03718548 MODULE-2743 The Update Incidents workflow in the OA-Incident Management module reorganized the description fields.

Table 4 License entitlements for the BMC Atrium Orchestrator version 20.11.01 product content (part 2 of 2)

BMC product name BMC product descriptions and license rights


Issues resolved in the 7.6.05.01 content patch

Issues resolved in the 7.6.05.01 content patch

The following issues were resolved in the 7.6.05.01 content patch and are included in this release.

Table 6 Corrected problems in 7.6.05.01 content patch


ISS03683687 ADAPTER-4475 The time taken to execute concurrent requests with large amounts of data degraded the performance of the Telnet adapter.

ISS03713518 ADAPTER-4540 The SQL adapter failed to return information from a stored procedure.

None ADAPTER-4366 When you enabled multiple instances of the Web Services adapter using SSL configuration on the same peer, for the second instance the adapter failed to load a valid certificate in the keystore even though the certificate was installed.

This issue affected Web Services-based adapters like those for VMware Infrastructure and BMC BladeLogic Network Automation.

None ADAPTER-4571 The BMC Atrium Orchestrator Application Adapter for BMC BladeLogic Network Automation did not support the <allow-unsigned-certificate> element that was required for certificate installation.

None ADAPTER-4490 The <vcenter-server-version> element in the BMC Atrium Orchestrator Application Adapter for VMware Infrastructure that specified the target vCenter server version was not supported at the adapter request level. This caused dynamic target functionality to fail if the target environment contained vCenter servers with different versions.


Known issues

Known issuesThe following issues remain open in this release.

Table 7 Known issues in 20.11.01 content release (part 1 of 11)


Installation issues

None INSTALL-1235 The BMC Atrium Orchestrator content installer fails to install the Continuous Compliance for Networks solution, displaying Failed to install ITSM extensions.

Workaround:

1. Using an account with administrative privileges, log on to BMC Remedy AR System.

2. In the Quick Links section, click AR System Administration Console.

3. Select the System > General > Server Information > Configuration tab.

4. Select the Development Cache Mode and Enable Multiple Assign Groups check boxes.

5. Click Apply.

6. Install the Continuous Compliance for Networks solution.

None INSTALL-1273 When you create a change request (CR) with invalid assignment details in the task template, the following message is displayed:

The Assignment Information is not valid. Use the menus provided on the 'Assignee Company', 'Assignee Organization' and 'Assignee Group' or the type ahead return function on the 'Assignee Group' or 'Assignee fields' fields to select this information.

Also, assignment issues occur for the following solutions:

■ Continuous Compliance for Servers■ Triage and Remediation■ NetApp

Workaround: For detailed instructions, see “Workarounds for INSTALL-1273” on page 29.


Known issues

None INSTALL-1288 When you execute the BMC Atrium Orchestrator content installation program repetitively, the installation program does not display the Installation Type panel, which allows you to select BSM Solutions. Instead, the installation program proceeds with the installation, and then fails with the message, Remedy ITSM error.

Workaround:

1. Navigate to the directory in which the BMC Atrium Orchestrator content is installed.

2. Delete the ContentInstalledConfiguration.xml file located in the directory in which the BMC Atrium Orchestrator content is installed.

3. Rerun the content installation program.

Upgrade issues

None AMP-17536 The BMC Atrium Orchestrator Application Adapter for VMware Infrastructure, which requires a certificate does not work when you upgrade from platform version 7.6.01.04 to 7.6.02.

Base adapter issues

None ADAPTER-64 The Windows Command adapter response displays The handle is invalid. <command>commandName</command> intermittently when you specify a request with multiple targets.

None ADAPTER-293 For base adapters in a Linux® environment, if an error occurs in the OS close() operation, subsequent calls re-attempt the close() operation.

None ADAPTER-753 The SQL monitor adapter cannot invoke a stored procedure containing an OUT parameter in MY SQL.

None ADAPTER-876 and ADAPTER-2048

When you use the form view to configure the base and application adapters, the description is not consistent and contains punctuation errors.

ISS03617538 ADAPTER-894 The Web Services adapter displays two lines of unnecessary warning messages, which correspond to each outbound web service message.

None ADAPTER-963 If you specify invalid values in the form view when configuring an adapter, switching to the XML view does not populate these incorrect values within the respective elements.




Known issues

None ADAPTER-4405 Web services using the keystore file for SSL connection are not accessed using the Web Services adapter.

This issue impacts Web Services-based adapters like those for VMware Infrastructure and BMC BladeLogic Network Automation.

Workaround: Use the JVM that permits SSL renegotiation as follows:

1. Set Dsun.security.ssl.allowUnsafeRenegotiation=true in the installDirectory/bin/ BMC Atrium Orchestrator CDP.lax (peer) file located in the LAX.NL.JAVA.LAUNCHER.MAIN.METHOD section.

2. Restart the peer.

None ADAPTER-4418 When you specify the soap URL without specifying the port number using the Web Services adapter, the CertificateManagement instance is not created. A NullPointerException is displayed and the certificate is not installed in the cacerts file.

Workaround: Specify the soap URL with the port number even if you use the default port.

For example, specify:

https://hostName:portNumber (for any other port other than default)

https://hostName:443 (for default port)

None ADAPTER-4455 For the Poll Asynchronous method in the JAX-WS approach, concurrent Web Services adapter requests do not work using different user credentials.

None ADAPTER-4713 The <verify-os> element does not work as expected for SCP, FTP, and SFTP adapters.

None ADAPTER-4721 When you execute the get-dir command using the SFTP adapter, the adapter response displays an error and the operation is unsuccessful.

None ADAPTER-4722 When you execute the put-dir command specifying an incorrect path for a local folder or both, local and remote folders, using the SFTP adapter, the adapter response displays success without an error message.

None ADAPTER-4733 The <ktgt-cache-file-name> element is incorrectly accepted as <ktgt-cache-filename> when you configure the KSSH adapter using the form view.

Workaround: Switch to the XML view and modify the <ktgt-cache-filename> element.

None ADAPTER-4744 For the Telnet adapter, the form view displays the default value of Login Prompt as "login" instead of "login:" and the default value of Password Prompt as "Password" instead of "Password:."




Known issues

None ADAPTER-4769 The KSSH adapters display Exception occurred in Adapter: kssh2. Error occurred parsing command results message when you execute proxy commands.

BMC Remedy AR System adapter issues

None ADAPTER-4397 For create, delete, and update operations, if the input parameter version is not 7.0 or 7.5, the adapter response terminates without displaying an appropriate error message.

None ADAPTER-4399 The responses for the Delete Items and Delete Entry operations are not displayed on the console window.

ISS03722504 ADAPTER-4588 The monitor adapter fails to pick up new alerts upon initialization.

VMware Infrastructure adapter issues

ISS03621008 ADAPTER-2639 The workflows that create a VM ignore the folder where the VM is created even if you provide the folder name in the <folder> element.

None ADAPTER-4384 The Update_CD_ROM_Configuration operation does not update any of the following elements within the <connectable> element:

■ <start-connected>■ <allow-guest-control>■ <connected>

None ADAPTER-4642 The Create_VApp operation does not create a vApp under a resource pool where the resource pool exists under a vApp.

Solaris Zones adapter issues

None ADAPTER-3015 The valid values in the description for the Preferred PK Algorithm field should be ssh-dss and ssh-rsa instead of ssh Dss and ssh Rsa.

BMC BladeLogic Server Automation adapter issues

None ADAPTER-4286 With version 8.0 (SP4) and later releases of the BMC BladeLogic Server Automation application, the adapter does not select the correct executable with the desired extension and displays the Could not find jvm_path message.

Workaround:

1. Create a system variable named NSHDIR and set its value to C:\Program Files\BMC Software\BladeLogic\8.0\NSH.

2. Add %NSHDIR%\bin to the system’s path variable (if it does not already exist).

3. Restart the CDP server.




Known issues

None ADAPTER-4321 Multiple spaces provided in NSH script arguments are replaced by a single space in the adapter response.

Workaround: Declare the script variables in double quotes to preserve multiple spaces.

For example, if you specify echo "a3:" "$3" instead of echo "a3:" $3 in the script, the output displays the arguments with the correct number of spaces.

None ADAPTER-4322 The nexec command does not correctly handle NSH scripts with arguments that have empty values when executed on a remote computer.

Workaround: When executing NSH scripts on a remote computer, specify arguments that have empty values as single quotes within double quotes ("''").

None ADAPTER-4323 A single NSH script or command executed on a 64-bit computer opens multiple sessions.

None ADAPTER-4324 The <exit-code> and <status> elements are incorrectly set for Jython scripts in the adapter response.

None ADAPTER-4325 NSH commands do not execute correctly when the <timeout-secs> element specified in the configuration or request is equal to the command execution time.

None ADAPTER-4704 If the arguments for a script have leading or trailing spaces for multiple arguments, the spaces are not retained in the response for all the arguments. However, for a single argument, spaces are retained.

Microsoft Exchange 2007 adapter issues

None ADAPTER-3376 The Get Message operation does not support the <recipientsinfo> element because the value of this element is first stored in a variable and then extracted to display information about recipients.

None ADAPTER-3380 You must specify the <name> element within the <parameter> element to execute adapter requests. If you specify only the <value> element without the <parameter> element, the adapter does not use the <value> element because it does not support positional parameters.

None ADAPTER-3381 The Get Distribution Group Member operation does not support the <credential> element.

None ADAPTER-3382 The <server> element is required for the New Receive Connector operation when the Microsoft Exchange server is installed on a 32-bit computer.

None ADAPTER-3386 If you specify the distinguished name within single quotes in adapter requests, an error message is displayed.

None ADAPTER-3393 The <RecipientFilter> element in the Set Dynamic Distribution Group operation does not work.

None ADAPTER-3395 The <SourceTransportServers> element is required in the New Send Connector operation to define a send connector.




Known issues

None ADAPTER-3397 If you specify invalid values for the Target Os Bit Version and Timeout Secs fields when you use the form view to configure the Microsoft Exchange 2007 adapter, an error message is displayed intermittently, and the configuration is saved.

None ADAPTER-3403 The <LogFolderPath> element is required in the New Storage Group operation when the Microsoft Exchange server is installed on a different 64-bit computer.

None ADAPTER-3405 You must specify the <Enabled> element when you set the <Force> element to $true in the Set Send Connector operation.

None ADAPTER-3408 You must specify the distinguished name without any quotes (single or double) in the Enable Mail Contact operation.

Microsoft Exchange 2003 adapter issues

None ADAPTER-3404 The Delete-All-Messages-In-Queue operation response displays error messages intermittently.

None ADAPTER-3407 If you specify an invalid value for the Timeout Secs field when you use the form view to configure the adapter, an error message is displayed intermittently, and the configuration is saved.

None ADAPTER-3409 If you specify an incorrect <DomainName> element in the Move User Mailbox operation request, an error message is displayed.

Amazon EC2 adapter issues

None ADAPTER-1368 The revoke-security-group-ingress operation response displays success when the <items> XML element contains a permission that is not a part of the specified security group or is already revoked.

None ADAPTER-1370 For the bundle-instance operation, if you specify an incorrect value for the <aws-access-key-id> element, the bundle task starts, but does not complete. The Incorrect access key specified message is displayed.

You observe similar behavior when you specify incorrect values for the following elements:

■ <secret-access-key>■ <bucket>■ <prefix>

None ADAPTER-1371 The register-image operation does not add root device and block device mapping information to the Amazon Machine Image (AMI).

None ADAPTER-1374 The describe-image-attribute operation response does not retrieve kernel, ramdisk, and block-device-mapping information of the created image.

None ADAPTER-1378 The <groups> element in the authorize-security-group-ingress operation request does not work.

None ADAPTER-1379 The delete-key-pair operation response displays success when you specify a nonexistent key pair in the request.

None ADAPTER-1380 The describe-image-attribute operation displays success when you specify more than one conditional parameter.




Known issues

None ADAPTER-1382 The detach-volume operation request containing the <force> element accepts invalid values and successfully detaches the volume from the specified instance.

None ADAPTER-1383 The describe-images operation response does not display information about the images when <executable-by-set>, <owners-set>, and <images-set> elements are present in the request.

None ADAPTER-1388 The <no-device> element in the run-instances operation request does not work.

None ADAPTER-1394 The describe-instances operation response does not return the architecture of the launched AMI.

None ADAPTER-1398 The <block-device-mapping> element in the modify-instance-attribute operation request does not work.

BMC Event Manager and BMC ProactiveNet Performance Manager adapter issues

None ADAPTER-1679 The adapter displays a wrong error message when you specify a large numeric value as an input for the Port Number field.

None ADAPTER-1733 If the cell stops before executing the set-action-result operation request, the cell loses its action-result-id state. When the cell restarts, the request reaches the cell after being buffered. Therefore, the cell does not identify the action-result-id and generates an error response.

None ADAPTER-1756 The adapter restricts you from applying any filter criteria (for example, greater_than, less_than, not_equals, and so on) against the unlisted slots.

VMware vCloud adapter issues

None ADAPTER-4351 The adapter response does not contain the <status> element when a required element is missing from the adapter request.

None ADAPTER-4436 The Power_Off_vApp operation partially powers off the VMs contained in the vApp.

None ADAPTER-4441 The Clone_vApp operation does not work when the <deploy> and <power-on> elements are set to true.

None ADAPTER-4463 The Compose_vApp operation does not work when the request contains child elements which in turn have the same child names.

For example, compose a vApp, TestUser, which contains vApp1 as <vapp-id> and TestTemplate as <vapp-template>. If vApp1 has a VM named Test1 and TestTemplate creates a VM called Test1, the adapter tries to compose a vApp having two instances of Test1 and the request fails.




Known issues

None ADAPTER-4611 The Add Organization Network operation does not use the value specified in the <is-inherited> element.

For example, if you specify <is-inherited>true</is-inherited> for an isolated network, the network is created but the value of <is-inherited> is false. Also, if you specify <is-inherited>false</is-inherited> for a bridged network, the network is created but the value of <is-inherited> is true.

None ADAPTER-4612 The Add Organization Network operation does not create a NAT-routed network. However, the adapter response shows successful execution.

None ADAPTER-4621 The Add Organization Network operation does not add multiple IP ranges when creating a new network.

None ADAPTER-4623 The Modify Organization Network operation displays Cannot update-undeploy the network first when you update the network's fence mode.

None ADAPTER-4624 The Modify Organization Network operation does not update the modified network with the value specified in the <network-pool-id> element.

A similar issue occurs with the <parent-network-id> element for a bridged network.

None ADAPTER-4662 The Create Organization operation does not support MD5DIGEST and NTLM values for the <authentication-mechanism> element.

None ADAPTER-4663 The Create Organization operation does not add the following elements specified in the adapter request to the newly created organization:

■ <back-linkidentifier>■ <realm>■ <alert-email-to>

None ADAPTER-4673 The Create Organization operation does not allow you to specify the SMTP server port.

None ADAPTER-4717 The <vm-startup-details> element does not work when the vApp template is specified in the Compose_vApp operation.

VMware Lifecycle Manager adapter issues

None ADAPTER-2562 In the BMC Atrium Orchestrator Application Adapter for VMware Lifecycle Manager User Guide information for the Apply Placement operation, the <comment> element is incorrectly marked as required. This element is optional.

None ADAPTER-2564 In the BMC Atrium Orchestrator Application Adapter for VMware Lifecycle Manager User Guide information for the Apply Placement operation, the <shapingTemplate> element is incorrectly marked as required. This element is optional.




Known issues

None ADAPTER-2566 In the BMC Atrium Orchestrator Application Adapter for VMware Lifecycle Manager User Guide information for the Request Virtual Machine operation, the <groupControl> and <groupView> elements are incorrectly marked as required. These elements are optional.

Service-now adapter issues

ISS03659129 ADAPTER-4296 The adapter cannot handle complex target URLs (for example, abc/xyz).

IBM Tivoli Storage Manager adapter issues

None ADAPTER-363 The following operations do not work on the Linux OS:

■ Preview Archive■ Preview Backup■ Delete Access■ Delete Filespace

Microsoft System Center Configuration Manager adapter issues

None BMCCAT-2684 The actor and monitor adapters cannot be enabled on a peer installed on the same computer as the Microsoft System Center Configuration Manager application.

Modules issues

None MODULE-2654 The Windows 2008 server systeminfo command does not return the System Up Time parameter value in its output. Without the System Up Time value, the validation phase of the Server Restart and Server Start workflows fails.

Workaround:

1. Download the uptime.exe utility from the Microsoft Support website at http://support.microsoft.com/kb/232243.

2. Install the uptime.exe utility in the Windows\System32 directory or in the directory of your choice.

Make sure that the Windows\System32 directory, or whatever directory you save the utility to, is defined in the system path variable of the Windows 2008 server host computer.

The Server Restart and Server Start workflows automatically invoke the uptime.exe utility and parse its output to extract the system uptime value.

None MODULE-2704 The AutoPilot-OA-Operating_System_Utilities:Service_Controller:Create SC workflow fails if the binary path contains a space.

For example, the command, C:\Users\Administrator>sc \\10.20.88.45 create TestService binpath= C:\Program Files\BMC BladeLogic\NSH\bin\awk.exe displayname= myService fails because there is a space between the words Program and Files.




http://support.microsoft.com/kb/232243

Known issues

None MODULE-2719 The AutoPilot-OA-Directory_Services_Utilities:Groups:Get Group Policy workflow fails, displaying Invalid syntax on Windows 2008.

None MODULE-2720 The following workflows in the AutoPilot-OA-Network_Utilities are not supported on Windows 2008:

■ Get Interface Duplex■ Get Interface Queue Drops■ Get Interface Speed■ Get Interface Status

None MODULE-2758 The Problem Management module cannot create a new known issue.

ISS03730094, QM001698612

MODULE-2744 Using the Operator Initiated Change in the BMC Continuous Compliance for Servers Run Book after BMC BladeLogic starts to run the requested job, the IT Service Management (ITSM) Task status does not change from Assigned to Work In Progress. The task remains in the Assigned status.




Known issues

ISS03728336 MODULE-2742 If you include an apostrophe in the comments section of the workflow, the BMC BladeLogic ITSM integration workflow Submit ITSM Ticket compensates.

Workaround: Remove the apostrophe character from the comments section of the workflow.

None MODULE-2770 In the Triage and Remediation run books, an incident is not closed after a change request is completed in ITSM 7.6.04. Use the following BMC Remedy AR System configuration steps as a workaround to resolve the issue.

Workaround using BMC Remedy AR System Developer Studio:

1. Launch BMC Remedy AR System Developer Studio.

2. Log in as an administrator.

3. Navigate to All Objects > Filters and then double-click Filters.

4. In the window listing all the filters, search for AO:TR:Common:Change filter.

5. Open the filter and in Execution Options, change the execution order from 500 to 912.

6. Click Save.

Workaround using BMC Remedy AR System User Tool:

1. Launch BMC Remedy AR System User Tool.

2. Log in as an administrator.

3. In the Quick Links panel, click Application Administration Console.

4. In Application Administration Console, click the Custom Configuration tab.

5. Expand Incident Management > Advanced Options and then double-click Rules.

6. In the Incident Rules windows, for Assignment Engine Integration, select Yes.

7. Click Save.




Workarounds for INSTALL-1273


This section describes the workarounds for issue INSTALL-1273.

To create a change request with valid assignment details in the task template for the Continuous Compliance for Servers solution

1 Navigate to the BMC Remedy AR System home page.

2 In the Quick Links section, click Application Administration Console.

3 Click the Custom Configuration tab and then select Task Management System > Template.

4 Open the BladeLogic Audit Task Template task template.

5 Click the Assignment tab.

6 Select the same values from the list that you specified at installation for the following fields, and then click Save:

■ Assignee Company

■ Assignee Organization

■ Assignee Group

■ Assignee

■ Notify Assignee

7 Repeat step 1 through step 6 for the following task templates:

■ BladeLogic Compliance Task Template

■ Operator Initiated Change Task Template

■ BladeLogic Audit Task Template

To create a change request (CR) with valid assignment details in the task template for the Triage and Remediation solution






4 Open the Triage Remediation DB Tablespace Full task template.





■ Assignee Group

■ Assignee

■ Notify Assignee


■ Triage Remediation ESX Host Not Responding

■ Triage Remediation Failed Backup Recovery

■ Triage Remediation OS Disk Space Full Clean Temp

■ Triage Remediation OS Disk Space Full Compress Logs

■ Triage Remediation OS Disk Space Full Delete Cache

■ Triage Remediation Server Actions

■ Triage Remediation Service Actions

■ Triage Remediation DB Tablespace Full

To create a change request (CR) with valid Assignment Details in the task template for the NetApp solution




4 Open the Storage Provisioning Provision Storage Task task template.




Installing BMC Atrium Orchestrator content



■ Assignee Group

■ Assignee

■ Notify Assignee


■ Storage Provisioning Provision Virtual Server Task

■ Storage Provisioning Provision Storage Task

Installing BMC Atrium Orchestrator content The content installation program installs BMC base adapters, BMC application adapters, BMC Atrium Orchestrator run books, and modules in Microsoft Windows, Red Hat Linux, and Oracle® Solaris environments. When downloading the content installation program files, verify that you download the right installation program for your environment as shown in Table 8.

Downloading the licensed product from the EPD website

This section provides the information that you need to download the licensed product from the BMC Electronic Product Distribution (EPD) website.

To download the licensed product from the EPD website

1 Create a directory in which to place the downloaded files.

Table 8 BMC Atrium Orchestrator content installation program files

File name Platform

bao_content_installer_20_11_01_00.exe Windows

bao_content_installer_20_11_01_00.bin Linux and Solaris

NOTE On Windows computers, ensure that the directory is only one level into the directory structure. The EPD package creates a directory in the temporary directory when you extract the files, and the directory that contains the installation image should not be in a directory deeper than two levels into the directory structure.


Prerequisites for installation

2 Go to https://webapps.bmc.com/signon/content/logon.jsp.

3 Enter your user ID and password, and click Submit.

4 Click Download Product.

5 On the Export Compliance and Access Terms page, provide the required information, agree to the terms of the agreements, and click Continue.

6 If you are accessing this site for the first time, create an EPD profile; otherwise, skip to step 7 on page 32:

A Under Localized Languages, select the language for the licensed product release.

B Under Install Platforms, select the platforms to download for the licensed product.

C Click Save Profile.

7 Verify that the correct profile is displayed for your download purpose, and select the Licensed Product tab.

8 Locate the licensed product:

A Locate the product name and expand its entries to show the available version numbers.

B Select the check box next to the licensed product and documents to download.

9 To download the selected items, click Download (FTP) or Download Manager:

■ Download (FTP) places the selected items in an FTP directory, and the credentials and FTP instructions are sent to you in an e-mail message.

■ Download Manager enables you to download multiple files consecutively, and to resume an interrupted download if the connection is lost.

This method requires a one-time installation of the AkamiNetSession Client program on the target computer and is usually the faster and more reliable way to transfer files. A checksum is used to verify file integrity automatically.


■ You must have the Access Manager and repository platform components installed and running.


https://webapps.bmc.com/signon/content/logon.jsp


You can find the complete instructions for installing and configuring the BMC Atrium Orchestrator platform components in the BMC Atrium Orchestrator Installation Guide. This guide is located on the BMC Customer Support website at http://webapps.bmc.com/support/faces/az/prodversion.jsp?prodverseqid=190115.

■ The computer from which you run the installation program must have network access to the repository.

To install BMC Atrium Orchestrator content with the GUI installation program

1 Navigate to and start the installation program.

■ Windows: bao_content_installer_20.11.01.exe

■ Linux or Solaris: bao_content_installer_20.11.01.bin

2 On the Welcome panel, click Next.

3 On the license agreement panel, select I agree to the terms of the license agreement then click Next.

4 On the Directory Selection panel, accept the default location, or click Browse to select a different location and click Next.

5 On the Installation Type panel, select Custom feature set, and click Next.

Do not select BSM Solutions unless you have purchased a BMC solution and have reviewed the applicable documentation for that solution.

6 On the Repository Communications Settings panel, enter the repository settings, and click Next.

NOTE If you select existing application adapters or base adapters, they will be updated to the current version when you click Install.

Table 9 Repository communication settings

Setting Default value Your value

Web Server Protocol http

Host Name or IP Address

Web Server Port Number 8080

Repository User

Repository Password


http://webapps.bmc.com/support/faces/az/prodversion.jsp?prodverseqid=190115

Silent installation names for adapters

7 On the Adapter feature selection panel, select the adapters to install, and click Next:

■ To select all adapters, select Adapters.■ To select all the adapters in a group, select Base adapters, BMC application

adapters, or Third party adapters.

8 On the Module feature selection panel, select the run books, management modules, and core modules to install, and click Next:

■ To you select all modules, select Modules.■ To select all the modules in a group, select Run books, Management modules, or

Core modules.

9 On the Installation Preview panel, review the features. When you have finished reviewing the summary, click Install.

10 When the installation is finished, click Done.

Silent installation names for adapters

This section lists the silent installation names needed for the following application adapters:

For a complete list of silent installation names for adapters, see the BMC Atrium Orchestrator Installation Guide.

NOTE You can find additional logging for BMC Remedy ITSM artifacts in the installationHome/import-logs folder only when you install a solution.

TIP The BAO_content_install_log file contains the logs of the content installation, which you can use for troubleshooting installation problems.

Table 10 Silent installation files for application adapters

Installable feature name Adapter name

adapter-ms-sccm Microsoft System Center Configuration Manager


Where to view the latest product information

Where to view the latest product informationYou can view the latest product documentation, including notices, on the BMC Customer Support site.

To receive e-mail messages when BMC issues new notices, subscribe to proactive alerts on the Customer Support site (http://www.bmc.com/support). You can also use this site to search for additional product resolutions and frequently asked questions (FAQs).

Product documents

The following documents support the product and are introduced in this release:

■ BMC Atrium Orchestrator Application Adapter for Microsoft System Center Configuration Manager User Guide

■ BMC Atrium Orchestrator Run Book for BMC Discovery Synchronization Getting Started Guide

Also, the following documents support the product:

■ BMC Atrium Orchestrator Application Adapter for HP Network Node Manager User Guide

■ BMC Atrium Orchestrator Application Adapter for HP Service Desk User Guide■ BMC Atrium Orchestrator Application Adapter for HP ServiceCenter User Guide■ BMC Atrium Orchestrator Application Adapter for Microsoft Exchange 2003 User Guide■ BMC Atrium Orchestrator Application Adapter for Microsoft Exchange 2007 User Guide■ BMC Atrium Orchestrator Application Adapter for Microsoft Active Directory User

Guide■ BMC Atrium Orchestrator Application Adapter for Microsoft Operations Manager 2005

User Guide■ BMC Atrium Orchestrator Application Adapter for VMware Lifecycle Manager User

Guide■ BMC Atrium Orchestrator Application Adapter for VMware Infrastructure User Guide■ BMC Atrium Orchestrator Application Adapter for Microsoft System Center Operations

Manager 2007 User Guide■ BMC Atrium Orchestrator Application Adapter for BMC Event Manager and BMC

ProactiveNet Performance Manager User Guide■ BMC Atrium Orchestrator Application Adapter for BMC BladeLogic Server Automation

User Guide




Customer support

■ BMC Atrium Orchestrator Application Adapter for BMC Performance Manager Portal User Guide

■ BMC Atrium Orchestrator Application Adapter for BMC BladeLogic Network Automation User Guide

■ BMC Atrium Orchestrator Application Adapter for BMC Remedy AR System User Guide■ BMC Atrium Orchestrator Application Adapter for BMC Atrium CMDB User Guide ■ BMC Atrium Orchestrator Application Adapter for HP Asset Center User Guide■ BMC Atrium Orchestrator Application Adapter for HP Operations Manager User Guide ■ BMC Atrium Orchestrator Application Adapter for IBM Tivoli Storage Manager User

Guide■ BMC Atrium Orchestrator Application Adapter for IBM Tivoli Netcool OMNIbus User

Guide■ BMC Atrium Orchestrator Application Adapter for HP Storage Essentials User Guide■ BMC Atrium Orchestrator Application Adapter for HP Service Manager User Guide■ BMC Atrium Orchestrator Application Adapter for NetApp Storage User Guide■ BMC Atrium Orchestrator Application Adapter for Amazon EC2 User Guide■ BMC Atrium Orchestrator Application Adapter for EMC CLARiiON Storage Adapter

User Guide■ BMC Atrium Orchestrator Application Adapter for NetApp Rapid Cloning Utility User

Guide■ BMC Atrium Orchestrator Application Adapter for VMware vCloud User Guide■ BMC Atrium Orchestrator Application Adapter for Solaris Zones User Guide■ BMC Atrium Orchestrator Application Adapter for Service-Now USer Guide■ BMC Atrium Orchestrator Base Adapters User Guide■ BMC Atrium Orchestrator Operations Actions Management Modules User Guide■ BMC Atrium Orchestrator Run Book for NetApp Solutions Getting Started Guide

To view the latest BMC documents, see the Customer Support website at http://www.bmc.com/support. Notices, such as flashes, technical bulletins, and release notes, are available on the website. You can subscribe to proactive alerts to receive e-mail messages when notices are issued or updated. For more information about proactive alerts, see the Customer Support website.

Customer supportYou can obtain technical support by using the BMC Software Customer Support website or by contacting Customer Support by telephone or e-mail.



Support website

Support website

You can obtain technical support from BMC at http://www.bmc.com/support. From this website, you can:

■ Read overviews about the different levels of support services and other programs that BMC offers

■ Find current information about BMC products

■ Search the knowledge base for issues similar to yours and possible solutions, or for articles about the product

■ Order or download product documentation

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Support by telephone or e-mail

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