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User Documentation November 2014

BMC Performance ManagerExpress for Dell Compellent

Version 1.1.00

Customer SupportYou can obtain technical support by using the Support page on the BMC Software Web site or bycontacting Customer Support by telephone or e-mail. To expedite your inquiry, please see "BeforeContacting BMC Software."

Support Web Site

You can obtain technical support from BMC Software 24 hours a day, 7 days a week at http://www.bmc.com/support_home. From this Web site, you can

Read overviews about support services and programs that BMC Software offers:

Find the most current information about BMC Software products

Search a database for problems similar to yours and possible solutions

Order or download product documentation

Report a problem or ask a question

Subscribe to receive e-mail notices when new product versions are released

Find worldwide BMC Software support center locations and contact information, including e-mailaddresses, fax numbers, and telephone numbers

You can also access product documents and search the Knowledge Base for help with an issue athttp://www.sentrysoftware.com

Support by Telephone or E-mail

In the United States and Canada, if you need technical support and do not have access to the Web,call 800 537 1813. Outside the United States and Canada, please contact your local support center forassistance. To find telephone and email contact information for the BMC Software support center thatservices your location, refer to the Contact Customer Support section of the Support page on the BMCSoftware Web site at http://www.bmc.com/support_home.

Before Contacting BMC Software

Before you contact BMC Software, have the following information available so that Customer Supportcan begin working on your problem immediately:

Product information

product name

product version (release number)

license number and password (trial or permanent)

Operating system and environment information machine type operating system type, version, andservice pack or other maintenance level such as:

PUT or PTF

system hardware configuration

2

BMC Performance Manager Express for Dell Compellent

Version 1.1.00

http://www.bmc.com/support_home



Table of Contents 3


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Table of Contents...........................................................................................................................10Prerequisites

...........................................................................................................................10Packages and Settings

...........................................................................................................................13Dell Compellent Enterprise Manager

...........................................................................................................................14Installing Enterprise Manager Data Collector

...........................................................................................................................19Installing Enterprise Manager Client

...........................................................................................................................23Installing Enterprise Manager Server Agent

...........................................................................................................................28Connecting to Data Collector

...........................................................................................................................30Configuring Dell Compellent Enterprise Manager

...........................................................................................................................31Supported Platforms

...........................................................................................................................32Installing the Performance Manager

...........................................................................................................................33Adding the Performance Manager to an Element Profile

...........................................................................................................................34Adding the Performance Manager to an Existing Element

...........................................................................................................................35Un-installing

...........................................................................................................................35Deleting Application Classes from an Element

...........................................................................................................................35Deleting Application Classes from an Element Profile

...........................................................................................................................36Removing the Performance Manager from the Portal

...........................................................................................................................39Automatically Enabling the Application Classes

...........................................................................................................................41Creating and Importing an Adapter for a BMC Portal Solution

...........................................................................................................................46Managing Baselines and Key Performance Indicators

...........................................................................................................................50Checking Disks Health

...........................................................................................................................51Detecting High Processor Utilization

...........................................................................................................................52Checking Available Spare Disks

...........................................................................................................................53Detecting Oversubscription Situations (Thin Provisioning)

...........................................................................................................................54Detecting Unbalanced Workload Distribution on Controllers

...........................................................................................................................55Diagnosing Electrical Issues

...........................................................................................................................56Identifying a Controller Overload

...........................................................................................................................57Enabling the Debug Mode

...........................................................................................................................57Reporting a Disk Space Consumption

...........................................................................................................................58Viewing the Overall Activity of a Storage Center

...........................................................................................................................59Managing Cooling Issues

...........................................................................................................................60Setting Thresholds

...........................................................................................................................63Application Classes

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...........................................................................................................................64Enterprise Manager

...........................................................................................................................64Storage Center

...........................................................................................................................66Controller

...........................................................................................................................67Battery

...........................................................................................................................68Fan

...........................................................................................................................69Memory

...........................................................................................................................70Power Supply

...........................................................................................................................71Power Supply (UPS)

...........................................................................................................................72Temperature

...........................................................................................................................73Voltage

...........................................................................................................................74Disk Folder

...........................................................................................................................76Disk Class

...........................................................................................................................77Disk

...........................................................................................................................78Port

...........................................................................................................................79Volume

Release Notes v.1.1.00

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Version 1.1.00

What's NewBMC Performance Manager Express for Dell Compellent is now based on Dell Compellent APIv.1.4.1.10

The Port Count parameter has been added to the Storage Center application class to report onthe number of ports on the storage system.

Changes and ImprovementsThe volume discovery has been improved to avoid 'NullPointerException' exception upon volumediscovery.

Fixed IssuesBPM Express for Dell Compellent collects statistical information even if there is a time differencebetween Dell Compellent Enterprise Manager and the RSM.

Error handling and log tracing have been significantly improved to allow the PM to keep onperforming when an error occurs in a request resolution.

An exception occurred while collecting disk information on the Dell Compellent Storage Center.The discovery could therefore not be performed.

An exception occurred while discovering the disk information of a storage center when the list ofdisk folders was null.

An exception occurred while collecting the bandwidth utilization of a storage center when the listof ports was null.

A display issue (blank spaces and carriage returns) occurred in Portal's string values.

Overview

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BMC Performance Manager Express for Dell Compellent is an agent-less Performance Manager forthe BMC Portal environment. It allows you to automatically discover and monitor every aspect of yourDell Compellent storage environment, from the general health of the device to the performance ofthe volumes and to consolidate diverse monitoring needs within the Portal framework through asingle solution.

Being a Performance Manager specifically designed for BMC Portal, BMC Performance ManagerExpress for Dell Compellent uses the Portal’s web-based interface and features for installing,managing and monitoring your infrastructure.

BMC Performance Manager Express for Dell Compellent — Architecture Diagram

This document refers indifferently to the Performance Manager as BMC Performance Manager Expressfor Dell Compellent or BPM Express for Dell Compellent.

Getting Started

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This chapter describes the prerequisites and the settings you need to configure before installing BMCPerformance Manager Express for Dell Compellent. Please follow the given instructions carefully inorder to ensure a successful integration of the solution within the Portal environment.

Prerequisites

Minimum Requirements

The computer on which you install BPM Express for Dell Compellent should already have:

1. BMC Performance Manager Portal version 2.8.x or higher

2. Access to an RSM i.e. Remote Service Monitor

3. Java 1.6 or higher (provided with BMC Portal 2.8.x or higher )

4. Dell Compellent Enterprise Manager 6.3

The RSM program must be installed on a Windows platform. This can either be same as the serverwhere the Portal is installed or, any other Windows computer on the network.

Once you install BPM Express for Dell Compellent, you can add as many elements as you need inyour monitoring environment.

BMC Performance Manager Express for Dell Compellent only supports Sun or Oracle Java VirtualMachines (JVMs). BMC Portal 2.8.x or higher is provided with a Sun JVM.

Packages and Settings

The BMC Performance Manager Express for DellCompellent package

The file required for:

the installation of BMC Performance Manager Express for Dell Compellent is BPM-Express-for-Dell-Compellent-<version>.par. This file is valid for installation on Windows, UNIX andLinux.

the integration of BMC Performance Manager Express for Dell Compellent with BMC ProactiveNetPerformance Management is BPM-Express-for-Dell-Compellent-1.0.00-PM2BPPM.zip.

Please contact your BMC sales representative to purchase the license to use this product. Theproduct package is to be downloaded from the Sentry Software website on the BMC PerformanceManager Express for Dell Compellent product page.

http://www.sentrysoftware.com/Products/DellCompellentExpress_Downloads.asp

http://www.sentrysoftware.com/Products/DellCompellentExpress_Downloads.asp

11Packages and Settings


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How it works

Once BMC Performance Manager Express for Dell Compellent is installed in your Portal environment:

1. To start up the monitoring, add its corresponding application class to an element or elementprofile. The BMC Performance Manager Express for Dell Compellent application classes are listedunder the Storage category

2. Fill in Properties and Credentials information and click Next

3. Set the threshold parameters

4. Click Finish to validate.

Portal level

BMC Performance Manager Express for Dell Compellent is an agent-less solution designed specificallyfor BMC Portal. Therefore, it uses/shares/offers all the procedures, features and capabilities offeredin the Portal, like Element Profile, Shared credentials, Adding/Editing/Deleting classes etc.

BPPM level

Once installed and configured in your Portal environment, BMC Performance Manager Express forDell Compellent can be integrated into BMC ProactiveNet Performance Management to detectabnormalities on your monitored environment.

Dell Compellent Storage Center level

As described above, you need to enter certain information:

Collection interval

Configuration details depending on the version.

Installation Guide

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This chapter explains how to install and run BMC Performance Manager Express for Dell Compellentfor BMC Portal.

As BPM Express for Dell Compellent is a performance manager specifically designed for the BMCPortal environment, it uses the Portal’s web-based interface and features for installing, managing andmonitoring your Information Technology (IT) infrastructure. The full integration with BMC Portalprovides a single customizable entry point for data from multiple sources and a single view thatenables you to monitor the health and performance of your infrastructure.

The installation procedure consists of two main steps:

Installing and configuring Dell Compellent Enterprise Manager

Installing the package.

Dell Compellent EnterpriseManagerDell Compellent Enterprise Manager allows you to monitor, manage, and analyze Storage Centersfrom a centralized management console. It consists of the following components:

Data Collector: Data Collector is a service that gathers reporting data and alerts from allStorage Centers. There are two types of Data Collectors: Primary and Remote. All installationsmust include one primary Data Collector. Each Data Collector service (primary or remote) ismanaged using a Data Collector Manager.

Database: Data Collector stores data in a database or flat file. The database can run on thesame or a different platform from Data Collector.

Enterprise Manager Clients: An Enterprise Manager Client connects to the Data CollectorService to provide a centralized management console for one or more Storage Centers.Additional clients can be connected to the same Data Collector Service to provide managementfrom more than one location.

Server Agents: By installing a Server Agent for Microsoft Windows on each Windows serverusing a Storage Center, Data Collector can gather local volume information from a Windowsserver. Using this information, Enterprise Manager can free volume storage space from expiredReplays that would otherwise remain locked by Windows. Each Server Agent is managed by aServer Agent Manager.

This guide describes how to install and configure Enterprise Manager components. For moreinformation, please refer to the Dell Compellent Enterprise Manager documentation.

Requirements

Dell Compellent Enterprise Manager requires Java Runtime Environment (JRE) 1.6 or higher (1.6Update 30 or higher recommended). On 64-bit systems both the 32-bit and the 64-bit JRE arerequired

14Dell Compellent Enterprise Manager


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Installing Enterprise Manager Data Collector1. Download the Enterprise Manager Data Collector software:

Go to the Dell Compellent Support Home Page.

Log on to the customer or partner portal.

Click Knowledge Center, then download the Enterprise Manager Data Collector Setup file

Installing Enterprise Manager Data Collector - Setup File

2. Run Compellent Enterprise Manager Data Collector Setup.exe.

Installing Enterprise Manager Data Collector - W elcome



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3. Click Next.

Installing Enterprise Manager Data Collector - License Agreement



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4. Click Yes to accept the license agreement and launch the installation.

Installing Enterprise Manager Data Collector - Installation Complete

5. Once the installation is complete, click Finish. The Enterprise Manager Data Collector Setupwizard appears:



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Installing Enterprise Manager Data Collector - Configuration

6. Configure Enterprise Manager Data Collector:

Select Configure as Primary Data Collector

Set the Data Collector Service and OS Service Information

Click Next.

Installing Enterprise Manager Data Collector - License Activation

7. Enter the Product Key, choose whether you want to activate your license over Internet or overEmail/Phone, and click Next.

Data collector can be used for 30 days without activation.



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Installing Enterprise Manager Data Collector - SMI-S Server Properties

8. Since BPM Express for Dell Compellent leverages the Dell Compellent API, there's no need toenable the SMI-S Server. Leave the fields blank and click Next.

Installing Enterprise Manager Data Collector - Administrator User



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9. Create the Administrator User that will be used to log on to the Enterprise Manager and clickNext.

Installing Enterprise Manager Data Collector - Setup Complete

10. The Enterprise Manager Data Collector setup is now complete. Click the URL to go to the DataCollector Website. Click Finish.

Installing Enterprise Manager ClientThe Enterprise Manager Client is a Windows application that connects to the Data Collector, allowingyou to view and manage multiple Storage Centers. You can install the client on the Data Collectorserver or a computer that has network connectivity to the Data Collector server.

To install Enterprise Manager Client:

1. Go to Data Collector Website. The default location for the website is: https://<emdc_hostname_ip>:<emdc_web_server_port> where:

<emdc_hostname_ip> is the host name or IP address of the server that hosts the DataCollector.

<emdc_web_server_port> is the Data Collector web service port; the default port is 3033.

The URL of the Data Collector Website is displayed in the Enterprise Manager Data Collector wizard when theinstallation is complete.



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Installing the Enterprise Manager Client - Security Certificate

2. Click Continue to this website.

Installing the Enterprise Manager Client - Dow nload



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3. Download the Client Installer

4. When the download is complete, double-click the downloaded file. A Security Warning dialog boxappears.

Installing the Enterprise Manager Client - Security W arning

5. Click Run to start the installation.

Installing the Enterprise Manager Client - W elcome



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6. Click Next.

Installing the Enterprise Manager Client - License Agreement



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7. Click Yes to accept the license agreement and start the installation.

Installing the Enterprise Manager Client - Installation Complete

8. Click Finish. The Enterprise Manager icon appears on the desktop.

Installing Enterprise Manager Server AgentThe Enterprise Manager Server Agent is a service for Windows that allows you to see serverinformation, recover unused storage space from Windows NTFS, and monitor and control DellCompellent ANS and zNAS servers.

To install Enterprise Manager Server Agent:

1. Go to Data Collector Website. The default location for the website is: https://<emdc_hostname_ip>:<emdc_web_server_port> where:

<emdc_hostname_ip> is the host name or IP address of the server that hosts the DataCollector.

<emdc_web_server_port> is the Data Collector web service port; the default is 3033.

The URL of the Data Collector Website is displayed in the Enterprise Manager Data Collector wizard when theinstallation is complete.



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Installing the Server Agent - Security Certificate

2. Click Continue to this website.

Installing the Server Agent - Dow nload



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3. Download the Server Agent Installer.

4. When the download is complete, double-click the downloaded file. A Security Warning dialog boxappears.

Installing the Server Agent - Security W arning

5. Click Run.

Installing the Server Agent - W elcome



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6. Click Next.

Installing the Server Agent - License Agreement

7. Select I Accept the terms in the license agreement and click Next.

Installing the Server Agent - Properties

8. Register the Server Agent with Enterprise Manager Data Collector:

Enter the socket listening port. By default, 27355



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Enter the host name or IP address of the Data Collector

Enter the web services port. By default, 8080

Check the box Automatically Manage on Storage Center

Click OK.

Installing the Server Agent - Installation Complete

9. Once the installation is complete, click Finish.



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Connecting to Data CollectorThe Enterprise Manager Client can be used to connect to the Data Collector to view and managemultiple Storage Centers:

1. On the desktop, double-click the Enterprise Manager Client shortcut. The Login toCompellent Enterprise Manager Client window appears.

Configuring Enterprise Manager Client - Login Page

2. Complete the following fields:

User Name: Enterprise Manager user that was created while installing Data Collector

Password: User's password

Host/IP: host name or IP address of the server that hosts the Data Collector.

Web Server Port: If you changed the Web Server Port during installation, enter the updatedport.



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3. Click Log In. The Client connects to the Data Collector and displays the Storage (SAN/ANS) view.

Configuring Enterprise Manager Client

4. Click Add Storage Center

5. Complete the following fields:

Host Name: Host name or IP address of the Storage Center.

User Name: Name of an administrator user on the Storage Center.

Password: Password for the Storage Center user.

6. Click Finish. The Storage Center appears in the list of Storage Centers.



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Configuring Dell Compellent Enterprise Manager1. On the desktop, double-click the Enterprise Data Collector Manager shortcut. The Login to

Data Collector window appears.

Configuring Enterprise Manager Data Collector - Login Page



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2. Enter your credentials and click Log In.

Configuring Enterprise Manager Data Collector

3. From Dell Compellent Enterprise Manager, you can:

Add Enterprise Manager users

Add Storage Center volumes

Add servers to Storage Centers

Add FluidFS clusters to Enterprise Manager

Configure email notifications

Set up remote Storage Centers and QoS

Configure replications and Live Volumes

Predefine your disaster recovery plan.

For more information, please refer to the Enterprise Manager Administrator’s Guide.

Supported Platforms

BMC Performance Manager Express for Dell Compellent supports the any Dell Compellent modelssupported by Dell Compellent Enterprise Manager 6.3.

32Installing BMC Performance Manager Expressfor Dell Compellent


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Installing BMC PerformanceManager Express for DellCompellentUploading BMC Performance Manager Express for DellCompellent to BMC Portal1. Place the BPM-Express-for-Dell-Compellent-<version>.par file in a known location on

your file system. Log in to the Portal with administration rights.

2. Click on Portal, then under Tasks click Performance Managers.

3. Click Upload and then click Browse to open a file selection dialog box.

4. Select BPM-Express-for-Dell-Compellent-<version>.par and click Upload.

5. The Portal installs the PAR file to the database, and BPM Express for Dell Compellent appears inthe list of Performance Managers.

6. The status Published next to BMC PM Express for Dell Compellent by Sentry Software inthe Performance Manager list indicates that the product is successfully installed. You are nowready to start using the product.

7. To begin using the new application classes, log on as a user, add an infrastructure element andselect the new application classes, or add the new application classes to existing elements.

33Installing BMC Performance Manager Expressfor Dell Compellent


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Adding the Performance Manager toan Element Profile1. Log in to the Portal with normal user credentials.

2. Click Configure tab > Element Profiles. The Available Profiles page appears. Select theProfile to which you wish to add the Storage class > Edit.

3. The selected Element Profile’s Properties page appears. Go to Application Classes > Add.

4. The Element Profile Properties – Add Application Classes page appears. Choose Storagefrom the Select Category drop-down list.

5. Select the application class applicable to your system and click Next.

6. On the Properties and Credentials page, enter the information required for monitoring the

disk array:

Input Properties Description

Collection interval Select the polling interval from the drop-down list. Unit: Minutes.

The collection interval should be equal to or higher than the SMI-Sprovider refresh rate to prevent "No Data" values to be displayed in Portal.

Credentials Enter the login and password used to connect to the Dell Compellent EntrepriseManager

Hostname Enter the Hostname or IP address of the machine where the Dell CompellentEntreprise Manager is running.

Port Indicates the port number to connect to the Dell Compellent Entreprise Manager(default: 3033).

Oversubscription SituationThreshold (%)

Enter a threshold value (%) for the consumed capacity percentage that will set thesituation parameter to 1 (TRUE) and trigger a warning for thin and oversubscribedstorage pools. This parameter applies only to thin Storage Pool (An Alarm is triggeredwhen the subscribed capacity percent is greater than 100 % and the consumedcapacity is higher than 75 %).

Missing Device Detection By default, the missing device(s) will be detected and monitored. Setting the optionto No will deactivate the detection and the monitoring of the missing device(s).

Disable Volumes Monitoring Select an option [Yes|No] to enable/disable the monitoring of all volumes. When thevolumes monitoring is disabled, discovery and collect requests and operations are nolonger performed. By default, this option is not checked.

Disabling the monitoring of volumes impacts several other parameters forwhich values may no longer be available, such as Subscribed Capacity,Subscribed Capacity Percentage, Oversubscription Situation, and Volume Countof the Disk Folder application class.

Debug Mode "Yes" enables the debug mode. The debug output produced is stored on the RSMserver in a file located at"%RSM_HOME%\RSM(xx)\server\rsm\log\sen*_debug.log"on Windows systems or at "%RSM_HOME%/RSM(xx)/server/rsm/log/sen*_debug.log" on UNIX systems.

34Adding the Performance Manager to anElement Profile


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Input Properties Description

Please do not leave the debug mode enabled for too long as the debug file may growindefinitely.

7. Click Next. You arrive at the final step for adding the BPM Express for Dell Compellentapplication class: Thresholds, Properties and Credentials.

8. Thresholds are automatically set by BPM Express for Dell Compellent. It is recommended to keepthe default thresholds (or see the Thresholds section). Click Finish.

9. Click Done to save the changes made. The BPM Express for Dell Compellent application class isnow added to all the elements in the selected Element Profile.

Adding the Dell CompellentApplication Class to an ExistingElement1. Log in to the Portal with normal user credentials.

2. In the Configure tab, click the Element to which you wish to add the solution and theElement Properties page appears. Scroll down to Application Classes > Add. Make surethat the element's platform is defined as Storage.

3. On the Properties – <Element> – Add Application Classes page > Select Category >Storage.

4. In the available Application Class list, select the application class applicable to the element andclick Next.

4. The Properties and Credentials page appears asking for the information required formonitoring the disk array. Enter the username and password valid on the Dell CompellentEntreprise Manager.

5. Thresholds are automatically set by BPM Express for Dell Compellent. It is recommended thatyou leave the default thresholds as they are. Click Finish. Details on how to modify thresholdsare given in the Setting Thresholds chapter.

You can now return to the Status tab to view the monitoring of the element by BPM Express for DellCompellent.

35Un-installing BMC Performance ManagerExpress for Dell Compellent


Version 1.1.00

Un-installing BMC PerformanceManager Express for DellCompellentThe procedure is the same as for any other Performance Manager installed on the Portal:

1. Delete all BPM Express for Dell Compellent application classes from all elements and elementprofiles

2. Remove BPM Express for Dell Compellent from the Performance Manager list of the Portal.

BMC Performance Manager Express for Dell Compellent cannot be un-installed unless all its applicationclasses are removed from each element.

Deleting Application Classes from an ElementAn application class can be deleted from an element in two ways, just as it could be added throughtwo routes: through Elements or through Element Profile.

If the element was created directly through Elements:

1. Click in the Configure tab > Properties > click on the element.

2. In the Application classes section > click Delete.

3. The Available Application Classes for Removal page appears.

4. Select the BMC Performance Manager Express for Dell Compellent application classes and clickNext. It is possible to select more than one at a time.

5. A Changes Saved message appears, confirming that the deletion has been done.

Repeat this procedure on all elements to which BPM Express for Dell Compellent application classes are added.

Deleting Application Classes from an ElementProfileAn application class can be deleted from an element in two ways, just as it could be added throughtwo routes: through Elements or through Element Profile.

If the Element Profile route was used click on Configure tab > Element Profile > selectProfile > Edit.

36Un-installing BMC Performance ManagerExpress for Dell Compellent


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1. Once in the Element Profile Properties page, scroll down to the Application Classes sectionand click on Delete.

2. On the Available Application Classes for Removal page, select all the BPM Express for DellCompellent classes and click Next.

3. Confirm the deletion of the selected classes by clicking on Delete.

4. A Changes Saved message pops up confirming the deletion of the application classes from thiselement profile.

The selected application classes will be deleted from all elements that were created using this element profile.

Removing BMC Performance Manager Express forDell Compellent from the PortalTo un-install or remove BMC Performance Manager Express for Dell Compellent from the Portal, youfollow the same steps as for any PM on the Portal.

1. Log in with super-administrator credentials and click on Portal > Performance Managers.

2. Ensure the Performance Managers list shows “0” Elements next to the name: BPM Express forDell Compellent.

3. Select BPM Express for Dell Compellent and click Delete.

4. Confirm deletion of the selected Performance Manager by clicking on Delete.

5. A message displaying successful deletion appears.

For a complete un-installation, it is recommended to remove all traces of the performance managerfrom the Portal. Delete the BPM Express for Dell Compellent PAR file from each RSM used by thesolution. To do so:

1. Stop the RSM service

2. Go to %RSM_HOME%\RSMxx\server\rsm\solutions

3. Delete the file: BPM-Express-for-Dell-Compellent-<version>.par

4. Restart the RSM service

The BPM Express for Dell Compellent is then completely removed from your BMC Portal environment.

Integrating with BPPM

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Overview

To integrate a Performance Manager into BMC ProactiveNet Performance Management (BPPM), youneed to first install and configure the solution in BMC Portal, automatically enable the applicationclasses and create a specific adapter. An adapter for BMC PATROL is a software component designedto facilitate the integration of metrics collected by a BMC PATROL KM into BMC ProactiveNet. Theadapter allows you to import application classes from a BMC Portal PM into BMC ProactiveNet anddisplays the performance metrics into your BMC ProactiveNet Performance Managementenvironment. It also ensures a periodical synchronization with the PM in order to provide updatedand accurate data.

Integration w ith BMC ProactiveNet Performance Management

39Automatically Enabling the Application Classes


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Automatically Enabling theApplication ClassesAutomatically enabling application classes when performing a firstinstallation

1. Uncompress the BPM-Express-for-Dell-Compellent-1.0.00-PM2BPPM.zip file

2. Copy all the BPM_SENTRYSOFTWARE_DELL_COMPELLENT_SOLUTIONSEN_CMPL_MAIN xml filesinto: <BPPM install dir>\ProactiveNet\pw\pronto\systdata\adapter-defaults

3. Restart the BMC ProactiveNet server.

You will then have to create and import an adapter for a BMC Portal PM

Automatically enabling application classes when performing an upgradeof a Performance Manager

1. Uncompress the BPM-Express-for-Dell-Compellent-1.0.00-PM2BPPM.zip file in <BPPMinstall dir>\ProactiveNet\pw\pronto\systdata\adapter-defaults

2. Restart the BMC ProactiveNet server

3. Remove all previously installed Dell Compellent Portal adapters from your BPPM environment:

a. Open the BMC ProactiveNet Administration Console. Right-click the Adapters folder andselect Import Monitor Types and Add Adapter > BMC Portal.

b. In the Configuration tab, set the connection parameters



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In the Instance Name field, enter a name for this instance of the Adapter that will

perform the integration of the ‘targeted PM’ into BMC ProactiveNet.

Select the Agent where this instance of the Adapter will be executed

Enter the required information to connect to BMC Portal: BMC Portal Host Name or IP

address, Port, BMC Portal User Name and Password

Enter the required information to connect to BMC Portal Datastore: BMC Portal Datastore

Host Name or IP address, Port, and credentials

c. Select only the Dell monitor

d. Click Continue to validate the list of application classes to remove

e. Click Next to validate the list of removed application classes

f. Click Close to terminate the procedure without adding a new adapter.



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Creating and Importing an Adapterfor a BMC Portal Solution

Creating an Adapter for a BMC Portal Solution1. Open the BMC ProactiveNet Administration Console. The BMC ProactiveNet Administration

Console is displayed as shown in the following figure:

Accessing the Administration tab in the Administration Console

42Creating and Importing an Adapter for a BMCPortal Solution


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2. Right-click the Adapters folder and select Import Monitor Types and Add Adapter > BMCPortal.

Importing Monitor Types and Adding Adapter



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3. In the Configuration tab, enter the required information:

Setting the connection parameters

In the Instance Name field, enter a name for this instance of the Adapter that will performthe integration of the ‘targeted PM’ into BMC ProactiveNet.

Select the Agent where this instance of the Adapter will be executed

Enter the required information to connect to BMC Portal: BMC Portal Host Name or IPaddress, Port, BMC Portal User Name and Password

To successfully integrate the PM with BMC ProactiveNet, the BMC Portal User Account specified musthave at least been used once to log in to BMC Portal and have the Dell Compellent Application Classadded to an existing element.

Enter the required information to connect to BMC Portal Datastore: BMC Portal DatastoreHost Name or IP address, Port, and credentials



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4. Click Next to continue

5. Select the application class to import and click Next

6. Set the Filter details if needed.

Setting filter details



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7. Click Next to Continue.

8. Set the Auto-sync poll scheduling, if needed.

Scheduling Auto-sync polls



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9. Click Next to continue. The system displays a summary of your settings, click Finish to confirm.The Adapter has been added to the Adapters folder of the Administration Console.

Adapter added to the Adapters folder

10. To see the class instances that have been imported by the Adapter, expand the Adapters folder,right-click the Adapter and select Details.

We strongly recommend that you create a specific adapter for each PM you need to integrate into BMCProactiveNet to enable the update of a single PM independently.

Once created and imported, the Adapter will be displayed in the Devices folder of the BMCProactiveNet Operations Console.

Managing Baselines and KeyPerformance IndicatorsIn order to facilitate the detection of abnormalities on your monitored environment, BMCProactiveNet calculates baselines per parameter (metrics or attributes) based on values collectedover a specified period of time to determine a normal operating range. When the collected values forthese parameters are out of range, an alert is triggered.

Some parameters are identified by default as Key Performance Indicators and therefore automaticallyincluded in the base lining calculation.

47Managing Baselines and Key PerformanceIndicators


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Managing baselines

The baseline is the expected normal operating range for a metric or attribute of a monitor.

The baseline is calculated by collecting the values for a monitor’s attributes and metrics over aspecified time period and establishing a low baseline value (consisting of the 10th percentile of all thevalues for a given time period) and a high baseline value (consisting of the 90th percentile of all thevalues for a given time period), taking a weighted average of these values over time. A higher weightis given to the latest data being factored into the baseline average. The accuracy of the baselineimproves over time.

Requirements for baseline generation

For baselines to be generated for an attribute, that abnormality threshold means that the thresholdexists and is not suppressed. Additionally, if the Key Performance Indicator (KPI) mode is active, only those attributes that have anactive abnormality threshold and are also KPI attributes will have baselines generated for them.

Absolute thresholds (with "outside baseline") or signature thresholds do not satisfy these requirements.

Managing Key Performance Indicators

The KPI attribute of a parameter can be activated or deactivated manually through the BMCProactiveNet Administration Console. In this PM, some parameters or attributes have beendesignated as important indicators of performance (KPIs). We do not recommend that these defaultsettings are modified.

However, advanced users may activate or deactivate KPIs from the BMC ProactiveNet AdministrationConsole.

Adding or removing Key Performance Indicator (KPI) attributes for amonitor type

1. In the Administration Console, from the menu bar, choose Tools > KPI Administration.The KPI Administration dialog box is displayed.

2. From the Monitor Type list, choose the monitor type for which you want to add or remove KPIattributes. A list of attributes for the selected monitor type is displayed.

3. In the KPI column for the attributes that you want to add or remove as Key PerformanceIndicators:

select the KPI check box to add the corresponding attribute as a KPI

deselect the KPI check box to remove the corresponding attribute from the KPIs for thatmonitor type

For complete and detailed information on this procedure, please refer to the BMC ProactiveNet documentation availablefrom BMC Web site.

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Parameters for which the system by default calculates baselines as well as parameters considered asKPIs are respectively identified by the following icons:

Baselining

KPI

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BMC Performance Manager Express for Dell Compellent monitors all of the performance metrics,usage statistics, as well as some physical aspect of your Dell Compellent Storage Center, such as filedisk space usage, storage controller utilization, I/Os on the disks/controllers/volumes, etc. Itcontinuously monitors the activity of each array and is also able to build reports on past utilizationstatistics.

This chapter explains how to use each monitoring tool i.e. a separate application class within the BPMExpress for Dell Compellent by Sentry Software solution.

BMC Performance Manager Express for Dell Compellent is a Performance Manager specifically designedfor BMC Portal; consequently, it uses the same common features and procedures of BMC Portal. Thisdocument assumes that the user knows how to use the Portal and therefore explains procedures onlyrelated to BPM Express for Dell Compellent and not on how to add Elements, Element Profiles etc.Please refer to the BMC Portal documentation for details on how to use the Portal.

Checking Disks Health

Even when a reliable backup solution is implemented in a SAN, a hard-drive failure can be a majorinconvenience. Indeed, a disk failure can result in loss of data, unavailability and performancedegradation. It is therefore highly recommended to monitor disks health, that is mainly monitoringdisk controllers and disks.

Monitoring Disk Controllers

A disk controller is a card inside a computer that connects one or several physical disk drives to thecomputer and write cache. To avoid this write from being lost if power is interrupted, the card mustbe configured with a battery. It is thus recommended to closely monitor this battery.

1. In the Portal console, click the Status parameter of the Battery application class to verify thedisk controller battery is able to support the controller in the event of a power failure.

2. You can also double-click the Status parameter of the Controller application class to make surethe controller is not degraded or has not failed.

Monitoring DisksPhysical disks must be monitored to avoid loss of data, unavailability and performance degradation.Contrary to other solutions, BPM Express for Dell Compellent monitors the actual physical disksbehind the controller and not only the disks as seen by the operating system. The application classused is Disk.

In the Portal Console, click the Status parameter to verify that it has not failed or is not degraded.

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Detecting High Processor Utilization

Detecting a high processor utilization is essential to prevent controller overloading that can lead tounpredictable performance degradations. To prevent such problems administrators need to identifythe controller that has become a bottleneck.

Verifying the Processor Utilization Parameter for a Controller

1. In the Portal, click the history chart icon of the Processor Utilization parameter of a controller

2. A graph is automatically displayed providing useful information about the processor utilization ofthe controller for a specific period

View ing a Controller's Processor Utilization as a graph

By default, an alert is automatically triggered when the processor utilization reaches 80% for itindicates that the controller is overloaded and may rapidly constitutes a bottleneck for the storagesystem.

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Verifying the Transfer Byte Rate of a Controller

1. In the Portal, click the history chart icon of the Transfer Byte Rate parameter

2. A graph is automatically displayed providing collected read and written data traffic on thecontroller for a specific period

Controller's TransferByteRate Parameter as a Graph

If this value stays low – while the overall processor utilization is high – it indicates that the controlleris performing "non productive" tasks. It then may become critical to determine the source of activitythat generates the high processor utilization.

Checking Available Spare Disks

To avoid any loss of critical data, it is essential for a storage center to always maintain a pool ofspare disks that can replace the faulty disk when a disk failure occurs. A storage center without anyleft spare disk will not be able to keep the level of data safety and performance in case of a diskfailure.

The Spare Disk Count parameter of the Storage Center class reports the number of spare disksavailable for each storage center monitored with the solution.

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Detecting OversubscriptionSituations (Thin Provisioning)We call an oversubscription situation when:

1. The storage pool is configured for thin provisioning (“thin storage pool”)

2. The storage pool is oversubscribed, i.e. the total disk space visible to the hosts (subscribers) isgreater than its actual capacity (this situation is normal for a thin pool since it is its very purpose)

3. The storage pool actual consumed capacity is nearing 75%

Such a situation is highly critical because the inability to allocate additional space to a LUN whenrequested by the subscriber host will lead to catastrophic data loss and corruption.

When the conditions described above are met, the solution sets the Oversubscription Situationparameter of the related disk to 1, automatically raising a warning. By default, the threshold for the Consumed Capacity Percentage parameter is set to 75%. This threshold can be configured in theinput properties of the solution.

Configuring Oversubscription Threshold

1. Click the Dell Compellent Storage Center icon and then the Configure tab.

2. Edit the Oversubscription Situation Threshold (%) property to the appropriate value. Whenthe Oversubscription Situation parameter triggers a warning, it is highly recommended thatthe SAN administrators add capacity to the storage pool as soon as possible.

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Detecting Unbalanced WorkloadDistribution on ControllersA storage controller manages the flow of information between the server and the data, assigning twopaths, in case one of the paths fails or is overloaded. For the best levels of performance andavailability, every layer of technology must be balanced.

Comparing the Processor Utilization of your Controllers

1. In the Portal, click the history chart icon of the Processor Utilization parameter of the firstcontroller for which you need to compare the activity. A graph is automatically displayed.

2. click the history chart icon of the Processor Utilization parameter of the second controller andcompare the values of both graph to evaluate the workload distribution.

Comparing Controllers Processor Utilization

For example, if the Processor Utilization on one controller goes above 80% while the othercontroller stays almost idle, it indicates that one on the controllers constitutes a bottleneck for thedisk array that could be alleviated by better sharing the load between the controllers.

Administrators should pay close attention to which logical drive is handled by which controller,depending on the activity of this logical drives to be able to reallocate controller to drive I/O activityso that neither controller is overloaded.

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Diagnosing Electrical Issues

Understanding the basics of the electrical distribution system will help IT administrators diagnosedata center electrical issues. Power is delivered to a data center by the local utility company. Onceinside the building, the utility power goes to the Automatic Transfer Switch and to the uninterruptiblepower supply (UPS) units. These units clean the incoming utility system before passing it to powerdistribution units (PDUs) for conversion. Power will finally be distributed to electrical outlets andservers. During the distribution, power loss or instability can occur. It can be caused by voltage orAC/DC conversion, hence the importance to monitor voltage and power supplies.

Monitoring VoltageMonitoring voltage will help you verify the quality of your power supplies. In fact, if the power supplyis weak, the voltage level on the motherboard will not be steady, which could lead to random crashesor to errors at the processor or memory levels.

1. In the Portal, click the history chart icon of the Voltage parameter of Voltage application class. Agraph is automatically displayed providing

Monitoring Voltage

2. Verify the voltage is not fluctuating.

Higher voltage and fewer fluctuations in voltage will always guarantee better efficiency. If you noticevoltage fluctuations, verify your electrical connections and wiring.

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Monitoring Power supplies

After hard drives, the power supply is the device that is most likely to fail. The proper operation ofthis device highly depends on the quality of the data center electrical distribution. Indeed, voltagefluctuations are detrimental to power supplies: they can shorten their life span or impair them.

In the console, double-click the Status parameter of the Power Supply application class to verify thepower supply has not failed or is not degraded. Several power supply failures may reveal an issue onthe data center electrical distribution.

Identifying a Controller Overload

To visualize the activity of a controller in a Dell Compellent Storage Center, use the ProcessorUtilization parameter of the Controller class. A warning is issued when the processor utilization goesabove 80 %, which means that the controllers cannot keep up with the load on the storage center. Itis then important to identify what is overloading the controllers.

The Response Time parameter of the Controller class represents the average time it took thecontroller to process the read and write requests of the hosts. The higher the Response Time goes,the slower I/Os the servers will get. By default, the solution triggers a warning when the controllertakes more than 30 milliseconds on average to complete the I/O requests and an alarm when theresponse time reaches 100 milliseconds.

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Graph - Controller Response Time

Enabling the Debug Mode

By default, BMC Performance Manager Express for Dell Compellent sends only the most criticalinformation, warning and error messages to the Application Collection Status parameter. Mostoften, this information is accurate enough to ensure that BPM Express for Dell Compellent isfunctioning properly. If you encounter an issue and wish to report it to customer support, you will beasked to enable the Debug Mode and provide the debug output to the support team.

1. In the Configure tab >, under Tasks, click Elements

2. Select the Element whose debug output you require and click Edit.

3. Scroll down to Application Classes > click the Application class for which you want toenable the debug mode > click Edit.

4. Select Yes from the drop-down Debug Mode list > Save. By default, BPM Express for DellCompellent sends its debug output to: %RSM_HOME%\RSM(xx)\server\rsm\log\sen*_debug.log".

5. Wait for 15 minutes and then disable the debug mode by selecting No.

6. Send the debug file to the support team.

Pay attention to the file size -the debug output of BPM Express for Dell Compellent could be very large if enabled forseveral days.

Reporting a Disk SpaceConsumptionMaking sure that a storage center has enough remaining disk space available is critical for severalreasons:

SAN administrators want to make sure to be able to provision disk space for new servers whenrequested, as quickly as possible.

The storage center itself may need additional disk space for specific features to work properly,like automatic snapshots, mirroring, etc.

If thin provisioning is used, the remaining disk space becomes dramatically critical since theinability to allocate additional space to a volume when requested by the subscriber host will leadto catastrophic data loss and corruption.

The disk space used is permanently monitored for each storage pool. The Subscribed Capacityparameter of the Disk Folder class represents the amount of disk space that has been madeavailable to the subscriber hosts, or in other words, the amount of disk space that is seen by theservers connected to the storage center.

The Consumed Capacity parameter of the Disk Folder class represents the actual space usage in

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the disk folders. For thin pools (when thin provisioning is enabled on the storage center), this value isnormally lower than the Subscribed Capacity, as it is the main purpose of thin provisioning. Fortraditional disk folders, the Consumed Capacity parameters has the same value as theSubscribed Capacity parameter, as the entirety of the subscribed disk space is fully allocated inthe disk folders.

The Consumed Capacity Percentage parameter is the most critical one as a storage pool usagenearing 100% means that SAN administrators will not be able to create new volume in the storagecenter. By default, no alarm or warning threshold is set on this parameter as the fullness of a storagepool may be a normal situation. However, you can set alert thresholds on this parameter as it fitsyour needs.

Viewing the Overall Activity of aStorage CenterIn order to visualize the activity of a storage Center, use the Front End Read Byte Rate/BackEnd Read Byte Rate and Front End Write Byte Rate/Back End Write Byte Rate of theStorage Center class. These parameters represent the overall traffic in megabytes per second foreach monitored storage center, or more precisely, each Dell Compellent storage center that isexposed through the Dell Compellent Enterprise Manager (see the Dell Compellent EnterpriseManager section of the Installation Guide for more information about the Dell Compellent EnterpriseManager).

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Viewing a Storage Center Activity

1. Click the Status tab in Portal

2. Click the storage center icon in the tree view to visualize its current activity

3. Click the Front End Read Byte Rate/Back End Read Byte Rate or the Front End WriteByte Rate/Back End Write Byte Rate graph icons to visualize the activity of the disk array inthe past hours or days.

Storage Center - Front End Read Byte Rate

Managing Cooling issues

Even though data centers and servers are cooled with air conditioning and fans, computing systemsmay be overheated. Because overheating will lead to a general instability, BMC Performance ManagerExpress for Dell Compellent monitors the fans present and all the temperature sensors. Automaticthresholds are set according to the manufacturers' recommendation and the location of temperaturesensor. There is no need to customize the alert thresholds for temperature sensors and fan speeds.

The temperature thresholds set by BPM Express for Dell Compellent should not be customized ormodified.

The temperature of the interior of the case of a storage center is controlled with fans. To preventambient temperature to get too high, ensure the fan is properly working:

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1. First verify the fan is available and spinning by respectively checking the Present and Statusparameters of the Fan application class.

2. Then verify the:

Speed parameter to make sure its speed is not too fast or too low.

Speed Percentage parameter to make sure the fan has not reached its maximum speed.

Cooling might not be sufficient if the fan speed is too low or if maximum speed is reached.

A fan which is not spinning anymore or is turning too slowly should be replaced immediately.

Setting thresholds

Whenever relevant, BMC Performance Manager Express for Dell Compellent automatically setsthresholds for parameters. If you prefer a more fault-tolerant monitoring, you can modify thethresholds of each parameter through the Configure tab > Edit Thresholds.

It is strongly recommended to wait for all the storage objects to be discovered before setting threshold values to avoidhaving to enter thresholds for each occurrence of the application class.

To modify the parameter thresholds of several storage objects of an element:

1. In the Configure tab, click on the Storage (<platform>) or the instance icon > Edit

� Any modification to the thresholds or any other properties of elements created using the "Element

Profile" mode is to be done using the Element Profile route or by clicking "Override Profile"

2. Uncheck the Warning and Alarm boxes for all the parameters for which you want to disablethe alert conditions

Disabling the default alert thresholds

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3. Check the Warning and Alarm boxes for all the parameters for which you want to enable thealert conditions. You will then have to manually enter the threshold values and check the Activebox. In the example below, a Warning will be triggered if Status is greater than 1, an alarm willbe triggered when greater than 2

Modifying threshold values

4. Click Save

5. The Success, changes have been saved� message indicates that the modifications have beenregistered.

Alerts are displayed by the parameter whose thresholds are modified.

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This chapter provides detailed information regarding BMC Performance Manager Express for DellCompellent Application Classes.

Application Classes

This section familiarizes you with all the Application Classes used by BPM Express for Dell Compellenton the Portal. It gives a detailed view of each application class describing its function andparameters.

The available Application Classes for BPM Express for Dell Compellent are:

Enterprise Manager

Storage Center

Controller

Battery

Fan

Memory

Power Supply

Temperature

Voltage

Disk Folder

Disk Class

Disk

Power Supply (UPS)

Volume

Baselines and Key Performance Indicators

Some parameters are identified by default as Key Performance Indicators (KPIs) and thereforeautomatically included in the base lining calculation. To learn more about auto baselining and KPIs,please refer to the Managing Baselines and Key Performance Indicators chapter.

In this guide, parameters flagged as KPIs and included by default in the baseline calculation processare respectively identified by the following icons:

Baselining

KPI

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Enterprise Manager

Parameters

Name Description Units Default AlertConditions

Hostname Name of the host monitored through the EnterpriseManager.

n/a n/a

Managed StorageCenter

Name of the managed storage center. n/a n/a

Storage Center

Parameters


Available Capacity Total capacity not consumed in the storage system(unused raw space plus available capacity in storagepools).

Terabytes (TB) None

Back End Read ByteRate

Read data traffic through the back-end. Megabytes perseconds (MB/s)

None

Back End ReadOperation Rate

Rate of read operations through the back-end. Operations/s None

Back End Write ByteRate

Written data traffic through the back-end. Megabytes perseconds (MB/s)

None

Back End WriteOperation Rate

Rate of write operations through the back-end. Operations/s None

Capacity Total space in the storage system (unused raw spaceplus sum of the capacity for all storage pools).

Terabytes (TB) None

Consumed CapacityPercentage

Percentage of the capacity that is actually consumedin the storage center.

Percentage (%) None

Consumed Capacity Number of bytes actually consumed in the storagecenter.

Terabytes (TB) None

Disk Count Number of disks in the Storage Center. Disks None

Front End Read ByteRate

Read data traffic through the front-end. Megabytes perseconds (MB/s)

None

Front End ReadOperation Rate

Rate of read operations through the front-end. Operations/s None

Front End Write ByteRate

Written data traffic through the front-end. Megabytes perseconds (MB/s)

None

Front End WriteOperation Rate

Rate of write operations through the front-end. Operations/s None

Hostname Hostname or IP address. n/a n/a



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Port Count Reports the number of ports on the storage system.Note: This value can be used to know the number ofrequired licenses for the monitoring system.

Ports None

Serial Number Serial number of the Storage Center. n/a n/a

Size Sum of the raw size of all disks Terabytes (TB) n/a

Spare Disk Count Number of unassigned disks, excluding the externaldisks, in the Storage Center.

Note: To avoid multiple useless alerts on absence ofspare disk, a warning is only triggered on theDisk Folder class when the parameter value isequal to 0.

Disks None

Status Information Detailed information about the storage center status. n/a n/a

Status Status of the Storage Center. (0 = OK; 1 =Degraded; 2 =Failed)

1 = Warning2 = Alarm

Subscribed CapacityPercentage

Ratio between the subscribed capacity and thestorage pool capacity. Can exceed 100% for thinpools, therefore called oversubscribed.

Percentage (%) None

Subscribed Capacity Sum of the host visible capacity for all volumes in thestorage pool. Can be greater than the actual capacityof the storage pool for over-subscribed thin pools.

Terabytes (TB) None

Transfer Byte Rate

Read and written data traffic (front end). Megabytes perseconds (MB/s)

None

Transfer Bytes Amount of read and written data since the last collect(front end).

Gigabytes (GB) None

Version Version of the Storage Center. n/a n/a

For detailed information about Baselining and KPI, see Managing Baselines and Key Performance Indicators.



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Controller

Parameters


Consumed MemoryPercentage

Percentage of used memory. Percentage (%) None

Controller Index Index of the controller. n/a n/a

IP Address IP Address of the controller. n/a n/a

Port Count Number of ports on the controller. ports n/a

Processor Utilization Utilization percentage of processor time. Percentage (%) Warning ≥ 80%Alarm ≥ 90%

Read Byte Rate Read data traffic through the controller. Megabytes perseconds (MB/s)

None

Read Bytes Amount of data read by the controller since the lastcollect.

Gigabytes (GB) None

Read Operation Rate Total number of read operations per second. Operations/s None

Read Response Time Average response time for read operations. Milliseconds (ms) Warning ≥ 30 msAlarm ≥ 100 ms

Response Time Average response time for all operations. Milliseconds (ms) Warning ≥ 30 msAlarm ≥ 100 ms

Status Information Detailed information about the controller status. n/a n/a

Status Status of the controller. (0 = OK; 1 =Degraded; 2 =Failed)

Warning = 1Alarm = 2

Transfer Byte Rate Read and written data traffic. Megabytes perseconds (MB/s)

None

Transfer Bytes Amount of read and written data since the lastcollect.

Gigabytes (GB) None

Version Version of the controller. n/a n/a

Write Byte Rate Amount of read and written data since the lastcollect.

Megabytes perseconds (MB/s)

None

Write Bytes Amount of data written by the controller since thelast collect.

Gigabytes (GB) None

Write Operation Rate Total number of write operations per second Operations/s None

Write Response Time Average response time for write operations. Milliseconds (ms) Warning ≥ 30 msAlarm ≥ 100 ms




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Battery

Parameters


Battery ExpirationDate

Date upon which the cache card battery will expire. n/a n/a

Battery Index Number used by Dell Technical Support Services toassist with battery identification.

n/a n/a

Charge The charge level of the cache card battery as apercentage.

Percentage (%) None

Present Indicates whether the device is missing or not sincethe last discovery.

(0 = No; 1 = Yes) Alarm = 0

Status Information Detailed information about the battery status. n/a n/a

Status Status of the battery. (0 = OK; 1 =Degraded; 2 =Failed)




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Fan

Parameters


Fan Index Number used by Dell Technical Support Servicesto assist with fan identification.

n/a n/a

Present Indicates whether the device is missing or notsince the last discovery.

(0 = No; 1 = Yes) Alarm = 0

Speed Percentage Percentage of the Fan speed compared to the ‘Normal Maximum RPM’.

Percentage (%) None

Speed StatusInformation

Detailed information about the fan status. n/a n/a

Speed Status Status of the fan according to the thresholdssettings.

(0 = OK; 1 =Degraded; 2 =Failed)


Speed Speed of the fan. Revolutions perminutes (RPM)

None

Status Information Detailed information about the fan status. n/a n/a

Status Status of the fan. (0 = OK; 1 =Degraded; 2 =Failed)




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Memory

Parameters


Memory Index Number used by Dell Technical Support Services toassist with memory identification.

n/a n/a

Model Model of the memory. n/a n/a


(0 = No; 1 = Yes) Alarm = 0

Size Size of the memory. Gigabytes (GB) None

Status Information Detailed information about the memory status. n/a n/a

Status Status of the memory. (0 = OK; 1 =Degraded; 2 =Failed)




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Power Supply

Parameters


Power Supply Index Number used by Dell TechnicalSupport Services to assist withpower supply identification.

n/a n/a

Present Indicates whether the device ismissing or not since the lastdiscovery.

(0 = No; 1 = Yes) Alarm = 0

Status Information Detailed information about thepower supply status.

n/a n/a

Status Status of the power supply. (0 = OK; 1 = Degraded;2 = Failed)




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Power Supply (UPS)

Parameters


Community SNMP community string to connect to the UPS. n/a n/a

IP Address IP address of the UPS. n/a n/a

Model Number Model number of the UPS. n/a n/a


(0 = No; 1 = Yes) Alarm = 0

Serial Number Serial number of the UPS. n/a n/a

Status Information Detailed information about the UPS status. n/a n/a

Status Status of the UPS. (0 = OK; 1 =Degraded; 2 =Failed)


Type Type of the UPS (APC | Liebert). n/a n/a

UPS Index Number used by Dell Technical Support Services toassist with the UPS identification.

n/a n/a



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Temperature

Parameters

Name Description Units Default Alert Conditions


(0 = No; 1 =Yes)

Alarm = 0

Status Information Detailed information about the temperaturesensor status.

n/a n/a

Status Status of the temperature sensor. (0 = OK; 1 =Degraded; 2 =Failed)


TemperatureIndex

Number used by Dell Technical Support Servicesto assist with temperature sensor identification.

n/a n/a

TemperatureStatus Information

Detailed information about the temperaturestatus parameter.

n/a n/a

TemperatureStatus

Status of the temperature sensor according tothe temperature thresholds settings.

(0 = OK; 1 =Degraded; 2 =Failed)


Temperature Temperature reported by the temperaturesensor.

Degrees Celsius

None



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Voltage

Parameters


Present Indicates whether the device ismissing or not since the lastdiscovery.

(0 = No; 1 = Yes) Alarm = 0

Status Information Detailed information about thevoltage sensor status.

n/a n/a

Status Status of the voltage sensor. (0 = OK; 1 = Degraded;2 = Failed)


Voltage Index Number used by Dell TechnicalSupport Services to assist withvoltage sensor identification.

n/a n/a

Voltage Status Information Detailed information about thevoltage status parameter.

n/a n/a

Voltage Status Status of the voltage sensoraccording to the voltage thresholdssettings.

(0 = OK; 1 = Degraded;2 = Failed; )


Voltage Voltage reported by the voltagesensor.

Millivolt (mV) None



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Disk Folder

Parameters


Capacity The total amount of space for all the disks in the diskfolder.

Terabytes (TB) None


Percentage of pace actually consumed in the diskfolder.

Percentage (%) Warning ≥ 80%Alarm ≥ 90%

Consumed Capacity Number of bytes actually consumed in the disk folder. Terabytes (TB) None

Disk Count Number of disks in the disk folder. Disks n/a

Managed Disk Count Number of managed disks in the disk folder. Disks n/a

OversubscriptionSituation

This metric reports an oversubscription situation, thatis when:

1. The storage pool is configured for thin provisioning(“thin storage pool”)

2. The storage pool is oversubscribed, i.e. the totaldisk space visible to the hosts (subscribers) isgreater than its actual capacity (this situation isnormal for a thin pool since it is its very purpose)

3. The storage pool actual consumed capacity isnearing 100%

Such situation is highly critical because the inability toallocate additional space to a LUN when requested bythe subscriber host will lead to catastrophic data lossand corruption.

(0 = No; 1 = Yes) Alarm = 1An alarm is triggeredwhen theoversubscriptionconditions are met.

Read Byte Rate Data traffic read on the disk folder. Megabytes perseconds (MB/s)

None

Read Bytes Amount of data read on the disk folder since the lastcollect.

Gigabytes (GB) None


Read Response Time Average response time for read operations. Milliseconds (ms) Warning ≥ 30 msAlarm ≥ 100 ms


Size Overall size of the disk folder. Terabytes (TB) n/a

Spare Disk Count Number of spare disks in the disk folder.

Note: No warning is triggered for Spare Disk Countparameters in unassigned Disk Folders.

Disks Warning ≥ 0

Status Information Detailed information about the disk folder status. n/a n/a

Status Status of the disk folder. (0 = OK; 1 =Degraded; 2 =Failed)


Subscribed CapacityPercentage

Ratio between the subscribed capacity and thestorage pool capacity. Can exceed 100% for thinpools, therefore called oversubscribed.

Percentage (%) None



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Subscribed Capacity Sum of the host visible capacity for all volumes. Canbe greater than the actual capacity of the disk folderwhen using thing provisioning.

Terabytes (TB) None

Transfer Byte Rate

Read and written data traffic. Megabytes perseconds (MB/s)

None


Gigabytes (GB) None

Type Type of the disk folder (External | Managed|Portable| Unassigned).

n/a n/a

Volume Count Number of logical disks presented to the hosts. Volumes n/a

Write Byte Rate Data traffic written on the disk folder. Megabytes perseconds (MB/s)

None

Write Bytes Amount of data written on the disk folder since thelast collect.

Gigabytes (GB) None

Write Operation Rate Total number of write operations per second. Operations/s None





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Disk Class

Parameters


Disk Count The number of disks in the disk class. Disks None

Managed Disk Count Number of disks that are managed in thedisk class.

Disks None

Spare Disk Count Number of disks that are spares in thedisk class.

Note: To avoid multiple useless alerts onabsence of spare disk, a warningis only triggered on the DiskFolder class when the parametervalue is equal to 0.

Disks None

Total Size Total space of all the disks in the diskclass.

Terabytes (TB) None

Unhealthy Disk Count Number of disks that are unhealthy inthe disk class.

Disks None



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Disk

Parameters


Control Type Control type of the disk (Managed | Spare |Unmanaged).

n/a n/a

Disk Index Number used by Dell Technical Support Servicesto assist with disk identification.

n/a n/a

Enclosure Position Position of the disk in the enclosure. n/a n/a

ManufacturerCapacity

Capacity of the disk as indicated by themanufacturer.

Gigabytes (GB) n/a

Model Model of the disk as specified by themanufacturer.

n/a n/a


(0 = No; 1 = Yes) Alarm = 0

Read Byte Rate Data traffic read on the disk. Megabytes per seconds(MB/s)

None

Read Bytes Amount of data read on the disk since the lastcollect.

Gigabytes (GB) None

Read Error Count Number of read errors on the disk. Errors None

Read OperationRate

Total number of read operations per second. Operations/s None

Read ResponseTime

Average response time for read operations. Milliseconds (ms) Warning ≥ 30 msAlarm ≥ 100 ms


Revision Revision of the disk. n/a n/a

Size Size of the disk. Gigabytes (GB) None

Status Information Detailed information about the disk status. n/a n/a

Status Status of the disk (combination of the diskstatus and the disk health).

(0 = OK; 1 = Degraded; 2 =Failed)


Transfer Byte Rate

Read and written data traffic. Megabytes per seconds(MB/s)

None

Transfer Bytes Amount of write/read accumulated data for thedisk.

Gigabytes (GB) None

Vendor Name of the device manufacturer. n/a n/a

Write Byte Rate Data traffic written on the disk. Megabytes per seconds(MB/s)

None

Write Bytes Amount of data written on the disk since the lastcollect.

Gigabytes (GB) None

Write Error Count Number of write errors on the disk. Errors None



Version 1.1.00


Write OperationRate

Total number of write operations per second. Operations/s None

Write ResponseTime

Average response time for write operations. Milliseconds (ms) Warning ≥ 30 msAlarm ≥ 100 ms


Port

Parameters

Name Description Units DefaultAlertConditions

iSCSI IP Address iSCSI address of the Port (available only for iSCSI ports). n/a n/a

iSCSI Name iSCSI name of the Port (available only for iSCSI ports). n/a n/a

Present Indicates whether the device is missing or not since the lastdiscovery.

(0 = No; 1 =Yes)

Alarm = 0

Purpose Purpose of the Controller Port (BackEnd| Control| DirectConnect|FrontEnd| FrontEndPrimary| FrontEndReserved | Unknown).

n/a n/a

Received Byte Rate Amount of bytes received by seconds. Megabytesper seconds(MB/s)

n/a

Received Bytes Amount of received bytes. Gigabytes(GB)

n/a

Received OperationRate

Amount of operations received by seconds. Operations/s n/a

Received ResponseTime

Received network traffic latency. Milliseconds(ms)

Warning ≥ 30msAlarm ≥ 100ms

Response Time Average time taken to write/read data. Milliseconds(ms)


Sent Byte Rate Amount of bytes sent by seconds. Megabytesper seconds(MB/s)

n/a

Sent OperationRate

Amount of operations sent by seconds. Operations/s n/a

Sent ResponseTime

Sent network traffic latency. Milliseconds(ms)




Version 1.1.00

Name Description Units DefaultAlertConditions

Speed Speed of the port. Gigabytes perseconds (GB/s)

None

Status Information Detailed information about the disk folder status. n/a n/a

Status Status of the port. (0 = OK; 1 =Degraded; 2= Failed)


Transfer Byte Rate Amount of data transferred per second by the Port. Megabytesper seconds(MB/s)

n/a

Transfer Bytes Amount of write/read accumulated data for the port. Gigabytes(GB)

n/a

Type The Controller Port transport type (FibreChannel|FibreChannelOverEthernet| iSCSI| Sas).

n/a n/a

WWN The WWN of the port. n/a n/a

Volume

Parameters


Associated Ports List of controller ports associated to the volume. n/a n/a


Percentage of the capacity that is actually consumedin the volume.

Percentage (%) Warning ≥ 80%Alarm ≥ 90%

Consumed Capacity Number of bytes actually consumed in the volume. Gigabytes (GB) Warning ≥ 80%Alarm ≥ 90%

Current Controller Controller currently associated to the volume. n/a n/a

Device ID Volume unique identifier. n/a n/a

Disk Folder Name Name of the disk folder associated to the volume. n/a n/a

Host Visible Capacity Amount of capacity exposed to the host (i.e.subscribed capacity).

Gigabytes (GB) None

Hosts List of the hosts to which the volume is attached. n/a n/a

Mapped Indicates whether the volume is mapped to a server. (0 = Mapped; 1 =Unmapped)

None

Read Byte Rate Data traffic read on the volume. Megabytes perseconds (MB/s)

None

Read Bytes Amount of data read on the volume since the lastcollect.

Gigabytes (GB) None


Read Response Time Average response time for read operations. Milliseconds (ms) Warning ≥ 30 ms



Version 1.1.00


Alarm ≥ 100 ms


Serial Number Serial number of the volume. n/a n/a

Status Information Status of the volume. n/a n/a

Status Detailed information about the volume status. (0 = OK; 1 =Degraded; 2 =Failed)


Storage Profile Name Profile attached to this volume. n/a n/a

Storage Type Storage type of the volume. n/a n/a

Time Since LastActivity

Number of days since any activity occurred on thevolume.

Note: The value collected for this parameter upon thefirst collect reflects the number of days sinceany activity occurred on the volume for thetime observed by the KM, i.e. this firstcollected metric might not reflect the actualabsence of activity on the volume.

days None

Transfer Byte Rate Data traffic written on the volume. Megabytes perseconds (MB/s)

None


Gigabytes (GB) None

Volume Index Number used by Dell Technical Support Services toassist with volume identification.

n/a n/a

Write Byte Rate Data traffic written on the volume. Megabytes perseconds (MB/s)

None

Write Bytes Amount of data written on the volume since the lastcollect.

Gigabytes (GB) None

Write Operation Rate Total number of write operations per second. Operations/s None


Index 81


Version 1.1.00

Index

- A -Abnormalities 46

Adapter

Add 41

Create 41Alarm 60

Application Classes 33, 34, 63

Battery 67

Controller 66

Disk 77

Disk Class 76

Disk Folder 74

Enterprise Managers 64

Fan 68

Memory 69

MS_HW_CAPACITYREPORT 59

MS_HW_TEMPERATURE 59

Pool 57

Port 78

Power Supply 70

Power Supply (UPS) 71

SEN_CMPL_POWERSUPPLY 55

SEN_CMPL_VOLTAGE 55

Storage Center 64

Temperature 72

Voltage 73

Volume 79

- B -Baselines

BMC ProactiveNet Performance Management 46

Generation 46

Manage 46

Requirements 46BMC

ProactiveNet Performance Management 41

BMC ProactiveNet 10

BMC ProactiveNet Performance Management

Abnormalities 46

Baselines 46

Key Performance Indicators 46

KPI 46

- C -Category 33, 34

Cooling

Issues 59

Server 59

- D -Datacenter

Electrical Issues 55

Temperature 59Debug Mode

Enable 57Devices

Controller 56

Fans 59

Power supplies 55

Storage Processor 56Diagnosis

Datacenter Electrical Issues 55Disable Volumes Monitoring 33

Disk Array

Overall Activity 58Disk Space

Available 57

Consumption 57Distribution

Workload 54

- E -Element Profile Properties 33

Element Properties 34

EMC Disk Arrays level 10

- F -File Systems 8

Filer Configuration 8

Files

.par file 32

Index 82


Version 1.1.00

- G -Generate

Baselines 46Getting started 10

How it works 10

- H -Heating

Issues 59High Processor

Utilization 51HTTP 33

HTTPS 33

- I -Install / Un-install 35

Application classes 35

Delete 35, 36

Element Profile 35

Performance Managers 36

Removal 35Integration Service Agent 41

Issues

Bottleneck 51, 54

Cooling 59

Heating 59

- J -Java 10

JVM 10

- K -Key Performance Indicators


Manage 46KPI


Manage 46

- L -LUN 8

- M -Main 8

Manage

Baselines 46

Key Performance Indicators 46

KPI 46Metrics

Available Disk Space 57

Available Spare Disks 52

Disk Space Consumption 57

Overall Activity 58

Oversubscription Situations 53Monitor Type 41

Monitoring

Datacenter 59

Power supplies 55

Temperature 59

Voltage 55

- O -Overview 8

- P -Package 10

Parameters

Associated Ports 79

Available Capacity 64

Back End Read Byte Rate 64

Back End Read Operation Rate 64

Back End Write Byte Rate 64

Back End Write Operation Rate 64

Battery Expiration Date 67

Battery Index 67

Capacity 64, 74

CapacityReport 59

Charge 67

Community 71

Consumed Capacity 57, 64, 74, 79

Index 83


Version 1.1.00

Parameters

Consumed Capacity Percentage 57, 64,74, 79

Consumed Memory Percentage 66

Control Type 77

Controller Index 66

Current Controller 79

DegreesBelowWarning 59

Device ID 79

Disk Count 64, 74, 76

Disk Folder Name 79

Disk Index 77

Edit Thresholds 60

Enclosure Position 77

Fan Index 68

Front End Read Byte Rate 64

Front End Read Operation Rate 64

Front End Write Byte Rate 64

Front End Write Operation Rate 64

Host Name 64

Host Visible Capacity 79

Hostname 64

Hosts 79

IP Address 66, 71

iSCSI IP Address 78

iSCSI Name 78

Managed Disk Count 74, 76

Managed Storage Center 64

Manufacturer Capacity 77

Mapped 79

Memory Index 69

Missing 59

Model 69, 77

Model Number 71

Oversubscription Situation 53, 74

Port Count 64, 66

Power Supply Index 70

Present 67, 68, 69, 70, 71, 72, 73, 77, 78

Processor Utilization 66

ProcessorUtilization 51, 54, 56

Purpose 78

Read Byte Rate 58, 66, 74, 77, 79

Read Bytes 66, 74, 77, 79

Read Error Count 77

Read Operation Rate 66, 74, 77, 79

Read Response Time 66, 74, 77, 79

Received Byte Rate 78

Received Bytes 78

Received Operation Rate 78

Received Response Time 78

Response Time 66, 74, 77, 78, 79

ResponseTime 56

Revision 77

Sent Byte Rate 78

Sent Operation Rate 78

Sent Response Time 78

Serial Number 64, 71, 79

Size 64, 69, 74, 77

Spare Disk Count 52, 64, 74, 76

Speed 59, 68, 78

Speed Percentage 68

Speed Status 68

SpeedPercent 59

Status 55, 59, 64, 66, 67, 68, 69, 70, 71,72, 73, 74, 77, 78, 79

Status Information 64, 66, 67, 68, 69, 70,71, 72, 73, 74, 77, 78, 79

Storage Profile Name 79

Storage Type 79

Subscribed Capacity 57, 64, 74

Subscribed Capacity Percentage 64, 74

Temperature 72

Temperature Index 72

Temperature Status 72

Temperature Status Information 72

Time Since Last Activity 79

Total Size 76

Transfer Byte Rate 64, 66, 74, 77, 78, 79

Transfer Bytes 64, 66, 74, 77, 78, 79

TransferByteRate 51

Type 71, 74, 78

Unhealthy Disk Count 76

UPS Index 71

UsedCapacity 55

Vendor 77

Version 64, 66

Voltage 55, 73

Voltage Index 73

Voltage Status 73

Voltage Status Information 73

Volume Count 74

Volume Index 79

Write Byte Rate 58, 66, 74, 77, 79

Write Bytes 66, 74, 77, 79

Write Error Count 77

Write Operation Rate 66, 74, 77, 79

Write Response Time 66, 74, 77, 79

WWN 78

Index 84


Version 1.1.00

Performance

Degradations 51Platforms

CLARiiON 31

Supported 31

Symmetrix 31Port 33

Portal level 10

Prerequisites 10

Processor

Utilization 51, 54Profile 33

Properties

Collection interval 33

Credentials 33

Debug Mode 33

Disable Volumes Monitoring 33

Hostname 33

Oversubscription Situation Threshold (%) 33

Port 33

Transport Protocol 33Properties and Credentials 34

Published 32

- R -Reference Guide 63

Requirements 10

- S -Servers

Cooling 59Storage 33, 34

System 8

Systems

Windows 33

- T -Tasks 32

Temperature

Computing Issues 59

Data Center 59Thin Provisioning 53

Threshold

Disk Space 57

Edit 60

Oversubscription Situation 53

Setting 60Transport protocol 33

- U -Upload 32

Utilization

High Processor 51

Processor 51, 54

- V -Voltage

Fluctuations 55

Monitoring 55

- W -Warning 60

Workload

Distribution 54

About BMC® SoftwareBMC Software helps leading companies around the world put technology at theforefront of business transformation, improving the delivery and consumption of digitalservices. From mainframe to cloud to mobile, BMC delivers innovative IT managementsolutions that have enabled more than 20,000 customers to leverage complextechnology into extraordinary business performance—increasing their agility andexceeding anything they previously thought possible. For more information about BMC

Software, visit www.bmc.com.

About Sentry Software™Sentry Software, a strategic Technology Alliance Partner of BMC Software, providescomprehensive multi-platform monitoring solutions that enable management of thehardware and software aspects of all servers and SANs and covering up to 100 % ofcustom applications within the BMC ProactiveNet Performance Managementenvironment. Sentry Software also develops adapters for BMC Atrium Orchestrator thatenables IT administrators to automate the execution of common requests and tasksthat occur in the daily course of IT operations. Combined with BMC’s servers andnetwork automation tools, the adapters allow IT administrators to implementprovisioning and decommissioning workflows that cover all layers of their ITinfrastructure. Finally, Sentry Software designs connectors that bring storage capacitymetrics into BMC Capacity Optimization to ensure IT administrators that their storageinfrastructure is properly sized for their current and future needs.The combination of its monitoring, automation, and capacity optimization capabilitiesfor IT infrastructures, makes Sentry Software a key-partner in the storage managementmarketplace. For more information about Sentry Software, please visitwww.sentrysoftware.com.

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