bnh บีเอ็นเอช
DESCRIPTION
TRANSCRIPT
Did you know what you want when doctoring ?
• Existence in 1897 �. 5 �������ก�� ������������ ����������ก����� ����� �
1897 1902 1994-1996 1997 -Present
Background of the hospital
• () 1902 ���,-� ���.�����������/���0�,-� 1223�24�2 567���(82,-� ����2(9::;��2
• () 1994-1996 (����3��<���=;�ก�:4�>ก�������ก��.����������� ���:�����3�����/��,��ก��4�,�5,-�,�2</�� 4�> <�����3��4�����/������������ก��.��� ��4�>ก��4.��.�2,-��;24���2=;�ก�:
• () 1997 :217�(9::;��2 �(�-��2�������������:�ก ���ก�ก�2<6����?/ �(82 �-��@2��� 4�> (9::;��2 ���������A�.����0(4��ก�������ก����2 4�>ก��,��ก�:ก��/ ��� B �����<��3/����� ���2����
•• Vision Vision
–– Be the most respected international hospitalBe the most respected international hospital–– Have official national and international hospital accreditationHave official national and international hospital accreditation..–– Have close affiliation with university hospitals in the area.Have close affiliation with university hospitals in the area.–– Be one of the leading hospitals in Asia Pacific region.Be one of the leading hospitals in Asia Pacific region.
•• MissionMission
To provide all patients with a comprehensive, professional and To provide all patients with a comprehensive, professional and high quality medical service in a warm, friendly and safe high quality medical service in a warm, friendly and safe environmentenvironment
Vision & Mission
Current situationCurrent situation• Total staffs=600 people
– 70% Medical staffs– 30% Others
•• Revenue growth in 2005 at 30%Revenue growth in 2005 at 30% avg. 20avg. 20--30% per year, income 130% per year, income 1,,000 million baht000 million baht•• New medical services e.g. New medical services e.g. UninaryUninary Care Care and Spin care and Spin care •• New equipment e.g. New equipment e.g. Ultrasound , EKG telemetry , PET Scan Ultrasound , EKG telemetry , PET Scan
•• Patient statistic Patient statistic –– OPD/ day 721 persons, 14.03% OPD/ day 721 persons, 14.03%
–– IPD/day 50 persons,28.21%IPD/day 50 persons,28.21%
–– Total revenue 919.32 million bath. Total revenue 919.32 million bath.
–– Foreigner 75 % , Thai 25 %Foreigner 75 % , Thai 25 % , , Age 23 Age 23 --50 year old (Man) and up 23 year old (Woman)50 year old (Man) and up 23 year old (Woman)
SWOT Analysis• Well know both in Thai and foreigner
• Physicians in every field of medicine, and compassionate staff
• combination of modern medical facilities, highly qualified medical practitioners
• A relaxed friend environment
Strength
Weakness
Opportunity
Threat
• Limited area
• High Service price
• Expand services and equipment every year to cover more
• Investing in human development as much as possible to work with dedication
• Technology,internet, healthcare search engines so that you can search for the information
• New technology about healthcare product, self examination and test.
Paediatrics13%
Check Up15%
Medicine18%
Dental8%
Emergency6%
Obstetrics & Gynaecology
7%
Ear Nose Throat7%
Others6%
Eye3%
Surgery3%
Rehabilitation3%
Haemo3%
Orthopaedics4%
Skin4%
Medical Service Department
Organization
RegistrationEntranceEntrance
Search fromPatient Database
Search fromPatient Database
Register counter
Register counter
Patient fillform
Patient fillform
Data base
Issue patientslip
Issue patientslip
Visit DoctorVisit Doctor
New Patient Old Patient
Check-Up Program Processes
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Total Operating time 138 min.
Layout and Routing of Check-Up Processes
Doctor
Doctor
Doctor
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New Scenario : Layout and Routing
Advisor1 Advisor2 Advisor3Service counter 2
Servicecounter 1
Service counter 3
EKG
Doctor
VIP
Waiting room
Cas
hier
Doctor Doctor Doctor Doctor
Pha
rmac
y
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WC
WC
New Check-Up Program Processes
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(Check-Up Centre)Total Operating time 60 min.
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Check-Up Centre
• Manpower – Check up staffs=25 people
• & facilities• Layout & Process
Medicine Delivery
Doctor Cashier • Paperless
• Fast and correct
• convenientPharmacist
Medicine Delivery
Medicine Inventory
• 20 days Minimum stock • Use color tag show Expire date• FIFO• Centralize purchasing• Data sharing
Room Service
Customer
focus
BNH SPIRIT 4T’ s3C’ s
Target commi tment
Change
Think innovatively
Communication
Training& learningTeam work
Training activity
5IC
16External
24Orientation
20Nursing Care
5IT
15Quality
20English program
30On the job training
53Hospital mandatory
Target 2006Title
Training Hours YTD/Staff (2005 ) : 88.38 hrs.
Target Training Hours YTD/Staff (2006 ) : 188 hrs.
20
32
20 20
30
24
Q4 Activities
Training hours:2006
Hos. Man OJT Nursing. English IT Orien. Quality Ext.
20
32
5 20 2030
5324
Program Training
1. Management program: Mini master management program (MMM)
2. Orientation program
���� Monthly mini orientation���� Quarterly grand orientation���� Once every two months in nursing orientation
3. IT program ���� Power point for the presenter���� Self Service for new staff���� People soft for new heads of department
4. Nursing care���� Psychology care���� IC Class���� Narcotic care���� Patient transportation
5. Hospital mandatory
����Service mind���� Hospital policyOne for all & all for oneCore competency���� performance appraisal 2006
Program Training
6. English program
���� Class room
���� Sound lab
���� Tea party : The charade game
���� Wall street
���� OJT
Program Training
NEED PROGRAM
Orientation ProgramOrientation ProgramOrientation ProgramOrientation Program• 3 Days for the hospital policy3 Days for the hospital policy3 Days for the hospital policy3 Days for the hospital policy• 3 Days for nursing staff3 Days for nursing staff3 Days for nursing staff3 Days for nursing staff• On the job training for each departmentOn the job training for each departmentOn the job training for each departmentOn the job training for each department
Hospital mandatory training
Hospital mandatory training• Action Plan SeminarAction Plan SeminarAction Plan SeminarAction Plan Seminar• Professional Service Behavior Professional Service Behavior Professional Service Behavior Professional Service Behavior • Review Basic Life SupportReview Basic Life SupportReview Basic Life SupportReview Basic Life Support• Annual Report Annual Report Annual Report Annual Report tothetothetothetothe Department of Skill DevelopmentDepartment of Skill DevelopmentDepartment of Skill DevelopmentDepartment of Skill Development
•Training Tax RefundTraining Tax RefundTraining Tax RefundTraining Tax Refund
NEED PROGRAM
• English program for new staffEnglish program for new staffEnglish program for new staffEnglish program for new staff• Improve the sound labImprove the sound labImprove the sound labImprove the sound lab• Monthly report for each departmentMonthly report for each departmentMonthly report for each departmentMonthly report for each department• Tea partyTea partyTea partyTea party• English examination in Basic LevelEnglish examination in Basic LevelEnglish examination in Basic LevelEnglish examination in Basic Level• Set up English program at SNH&SVHSet up English program at SNH&SVHSet up English program at SNH&SVHSet up English program at SNH&SVH
English program
NEED PROGRAM
Compairision of English Levels 2005/2-2005/1
0102030405060708090
Sub-Basic Basic1 Basic2 Inter 1 Inter 2 Advanced
2005/1 2005/2
Examination results
Benefit from Check up section• Why we select Check up section?