bnh บีเอ็นเอช

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Did you know what you want when doctoring ?

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Page 1: BNH บีเอ็นเอช

Did you know what you want when doctoring ?

Page 2: BNH บีเอ็นเอช

• Existence in 1897 �. 5 �������ก�� ������������ ����������ก����� ����� �

1897 1902 1994-1996 1997 -Present

Background of the hospital

• () 1902 ���,-� ���.�����������/���0�,-� 1223�24�2 567���(82,-� ����2(9::;��2

• () 1994-1996 (����3��<���=;�ก�:4�>ก�������ก��.����������� ���:�����3�����/��,��ก��4�,�5,-�,�2</�� 4�> <�����3��4�����/������������ก��.��� ��4�>ก��4.��.�2,-��;24���2=;�ก�:

• () 1997 :217�(9::;��2 �(�-��2�������������:�ก ���ก�ก�2<6����?/ �(82 �-��@2��� 4�> (9::;��2 ���������A�.����0(4��ก�������ก����2 4�>ก��,��ก�:ก��/ ��� B �����<��3/����� ���2����

Page 3: BNH บีเอ็นเอช

•• Vision Vision

–– Be the most respected international hospitalBe the most respected international hospital–– Have official national and international hospital accreditationHave official national and international hospital accreditation..–– Have close affiliation with university hospitals in the area.Have close affiliation with university hospitals in the area.–– Be one of the leading hospitals in Asia Pacific region.Be one of the leading hospitals in Asia Pacific region.

•• MissionMission

To provide all patients with a comprehensive, professional and To provide all patients with a comprehensive, professional and high quality medical service in a warm, friendly and safe high quality medical service in a warm, friendly and safe environmentenvironment

Vision & Mission

Page 4: BNH บีเอ็นเอช

Current situationCurrent situation• Total staffs=600 people

– 70% Medical staffs– 30% Others

•• Revenue growth in 2005 at 30%Revenue growth in 2005 at 30% avg. 20avg. 20--30% per year, income 130% per year, income 1,,000 million baht000 million baht•• New medical services e.g. New medical services e.g. UninaryUninary Care Care and Spin care and Spin care •• New equipment e.g. New equipment e.g. Ultrasound , EKG telemetry , PET Scan Ultrasound , EKG telemetry , PET Scan

•• Patient statistic Patient statistic –– OPD/ day 721 persons, 14.03% OPD/ day 721 persons, 14.03%

–– IPD/day 50 persons,28.21%IPD/day 50 persons,28.21%

–– Total revenue 919.32 million bath. Total revenue 919.32 million bath.

–– Foreigner 75 % , Thai 25 %Foreigner 75 % , Thai 25 % , , Age 23 Age 23 --50 year old (Man) and up 23 year old (Woman)50 year old (Man) and up 23 year old (Woman)

Page 5: BNH บีเอ็นเอช

SWOT Analysis• Well know both in Thai and foreigner

• Physicians in every field of medicine, and compassionate staff

• combination of modern medical facilities, highly qualified medical practitioners

• A relaxed friend environment

Strength

Weakness

Opportunity

Threat

• Limited area

• High Service price

• Expand services and equipment every year to cover more

• Investing in human development as much as possible to work with dedication

• Technology,internet, healthcare search engines so that you can search for the information

• New technology about healthcare product, self examination and test.

Page 6: BNH บีเอ็นเอช

Paediatrics13%

Check Up15%

Medicine18%

Dental8%

Emergency6%

Obstetrics & Gynaecology

7%

Ear Nose Throat7%

Others6%

Eye3%

Surgery3%

Rehabilitation3%

Haemo3%

Orthopaedics4%

Skin4%

Medical Service Department

Page 7: BNH บีเอ็นเอช

Organization

Page 8: BNH บีเอ็นเอช

RegistrationEntranceEntrance

Search fromPatient Database

Search fromPatient Database

Register counter

Register counter

Patient fillform

Patient fillform

Data base

Issue patientslip

Issue patientslip

Visit DoctorVisit Doctor

New Patient Old Patient

Page 9: BNH บีเอ็นเอช

Check-Up Program Processes

���� ��(5min)���� ��(5min)

������ �� (���� 1)

����������ก�� (4min)����������ก�� (4min) ���� 1

##ก$� visit slip& ��+���� (1min)

##ก$� visit slip& ��+���� (1min)

���� 2

�#��� (5min)�#��� (5min) ��,���-�.��ก,��01���12�,��0���30��,+���1��+�(5min)

��,���-�.��ก,��01���12�,��0���30��,+���1��+�(5min)

+�������ก��40�56�7(5 min.)

+�������ก��40�56�7(5 min.)

�ก8�9:11��,�����;#0(8min)

�ก8�9:11��,�����;#0(8min)

�#<�+���(1 hrs.)

�#<�+���(1 hrs.)

@:�<�+�����ก56�7(10min)

@:�<�+�����ก56�7(10min)

���� 2

�#8กA���7���#ก (10min)�#8กA���7���#ก (10min)

+�����;,�B@@C�.��$�(10min)

+�����;,�B@@C�.��$�(10min)

���� 1

01#�13��DE�6(15min)

01#�13��DE�6(15min)

Total Operating time 138 min.

Page 10: BNH บีเอ็นเอช

Layout and Routing of Check-Up Processes

Doctor

Doctor

Doctor

��,���-�.��ก,��01���12�,��0���30��,+���

1��+��ก8�9:11��,�����;#0

�#8กA���7���#ก+�����;,�B@@C�.��$�01#�13��DE�6

����>��-�2

Cashier

���� ��

�#���

+�������ก��

�#<�+���

@:�<�+�������ก��

�-������

Page 11: BNH บีเอ็นเอช

New Scenario : Layout and Routing

Advisor1 Advisor2 Advisor3Service counter 2

Servicecounter 1

Service counter 3

EKG

Doctor

VIP

Waiting room

Cas

hier

Doctor Doctor Doctor Doctor

Pha

rmac

y

���� �� ��+���� ( 1 min )

�#6� Advisor( 2 min )6� Advisor

( 3 min)��,���-�.��ก,��01���12�,+���1��+� (2 min.)

�ก8�9:11��,�����;#0(1 min.)

�#8กA���7���#ก(5 min.)+�����;,�B@@C�.��$�

(3 min.)6�56�7�6;,#+�������ก�� (7 min.)

�#<�+���(30 min.) @:�<�+�����ก56�7

( 5 min )

����������ก��( 2 min )

WC

WC

Page 12: BNH บีเอ็นเอช

New Check-Up Program Processes

���� ��( 30 sec )

���� ��( 30 sec )

##ก$� visit slip& ��+����( 30 Sec )

##ก$� visit slip& ��+����( 30 Sec )

�#6� Advisor( 2 min )

�#6� Advisor( 2 min )

6� Advisor( 3 min)

6� Advisor( 3 min)

��,���-�.��ก,��01���12�,+���1��+� (2 min.)

��,���-�.��ก,��01���12�,+���1��+� (2 min.)

�ก8�9:11��,�����;#0(1 min.)

�ก8�9:11��,�����;#0(1 min.)

�#8กA���7���#ก(5 min.)

�#8กA���7���#ก(5 min.)

+�����;,�B@@C�.��$�(3 min.)

+�����;,�B@@C�.��$�(3 min.)

6�56�7�6;,#+�������ก�� (7 min.)

6�56�7�6;,#+�������ก�� (7 min.)

�#<�+���(30 min.)

�#<�+���(30 min.)

@:�<�+�����ก56�7( 5 min )

@:�<�+�����ก56�7( 5 min )

����������ก��( 2 min )

����������ก��( 2 min )

(Check-Up Centre)Total Operating time 60 min.

���� 4

Page 13: BNH บีเอ็นเอช

Check-Up Centre

• Manpower – Check up staffs=25 people

• & facilities• Layout & Process

Page 14: BNH บีเอ็นเอช

Medicine Delivery

Doctor Cashier • Paperless

• Fast and correct

• convenientPharmacist

Page 15: BNH บีเอ็นเอช

Medicine Delivery

Page 16: BNH บีเอ็นเอช

Medicine Inventory

• 20 days Minimum stock • Use color tag show Expire date• FIFO• Centralize purchasing• Data sharing

Page 17: BNH บีเอ็นเอช

Room Service

Page 18: BNH บีเอ็นเอช

Customer

focus

BNH SPIRIT 4T’ s3C’ s

Target commi tment

Change

Think innovatively

Communication

Training& learningTeam work

Page 19: BNH บีเอ็นเอช

Training activity

5IC

16External

24Orientation

20Nursing Care

5IT

15Quality

20English program

30On the job training

53Hospital mandatory

Target 2006Title

Training Hours YTD/Staff (2005 ) : 88.38 hrs.

Target Training Hours YTD/Staff (2006 ) : 188 hrs.

20

32

20 20

30

24

Page 20: BNH บีเอ็นเอช

Q4 Activities

Training hours:2006

Hos. Man OJT Nursing. English IT Orien. Quality Ext.

20

32

5 20 2030

5324

Page 21: BNH บีเอ็นเอช

Program Training

1. Management program: Mini master management program (MMM)

2. Orientation program

���� Monthly mini orientation���� Quarterly grand orientation���� Once every two months in nursing orientation

3. IT program ���� Power point for the presenter���� Self Service for new staff���� People soft for new heads of department

Page 22: BNH บีเอ็นเอช

4. Nursing care���� Psychology care���� IC Class���� Narcotic care���� Patient transportation

5. Hospital mandatory

����Service mind���� Hospital policyOne for all & all for oneCore competency���� performance appraisal 2006

Program Training

Page 23: BNH บีเอ็นเอช

6. English program

���� Class room

���� Sound lab

���� Tea party : The charade game

���� Wall street

���� OJT

Program Training

Page 24: BNH บีเอ็นเอช

NEED PROGRAM

Orientation ProgramOrientation ProgramOrientation ProgramOrientation Program• 3 Days for the hospital policy3 Days for the hospital policy3 Days for the hospital policy3 Days for the hospital policy• 3 Days for nursing staff3 Days for nursing staff3 Days for nursing staff3 Days for nursing staff• On the job training for each departmentOn the job training for each departmentOn the job training for each departmentOn the job training for each department

Hospital mandatory training

Page 25: BNH บีเอ็นเอช

Hospital mandatory training• Action Plan SeminarAction Plan SeminarAction Plan SeminarAction Plan Seminar• Professional Service Behavior Professional Service Behavior Professional Service Behavior Professional Service Behavior • Review Basic Life SupportReview Basic Life SupportReview Basic Life SupportReview Basic Life Support• Annual Report Annual Report Annual Report Annual Report tothetothetothetothe Department of Skill DevelopmentDepartment of Skill DevelopmentDepartment of Skill DevelopmentDepartment of Skill Development

•Training Tax RefundTraining Tax RefundTraining Tax RefundTraining Tax Refund

NEED PROGRAM

Page 26: BNH บีเอ็นเอช

• English program for new staffEnglish program for new staffEnglish program for new staffEnglish program for new staff• Improve the sound labImprove the sound labImprove the sound labImprove the sound lab• Monthly report for each departmentMonthly report for each departmentMonthly report for each departmentMonthly report for each department• Tea partyTea partyTea partyTea party• English examination in Basic LevelEnglish examination in Basic LevelEnglish examination in Basic LevelEnglish examination in Basic Level• Set up English program at SNH&SVHSet up English program at SNH&SVHSet up English program at SNH&SVHSet up English program at SNH&SVH

English program

NEED PROGRAM

Page 27: BNH บีเอ็นเอช

Compairision of English Levels 2005/2-2005/1

0102030405060708090

Sub-Basic Basic1 Basic2 Inter 1 Inter 2 Advanced

2005/1 2005/2

Examination results

Page 28: BNH บีเอ็นเอช

Benefit from Check up section• Why we select Check up section?