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BoinkKiosk System

AdministrationManual

®

Last updated on May 21st, 2002

(866) GO-BOINK 24 Hour Support Help Desk


Table of ContentsINTRODUCTIONBoink Kiosk System. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2Safety Precautions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3

KIOSK SYSTEM NORMAL OPERATIONSF6 Kiosk

General DescriptionFront. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4Rear Doors. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5Inner Devices . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6

Magnetic Card ReaderGeneral Description . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7

Bill AcceptorGeneral description . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8To Empty Bill Acceptor . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9Bill Acceptor Jamming . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13

Coin AcceptorGeneral description . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17To Empty the Coin Box . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18

PrinterChanging the printer's paper . . . . . . . . . . . . . . . . . . . . . . . . . . . 20

Touch ScreenCleaning the Touch Screen . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24

Back-lit Advertising ModuleChanging the Fluorescent Light . . . . . . . . . . . . . . . . . . . . . . . . . 25

Z3 KioskGeneral Description . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27Bill Dispenser

Refilling the Bill Dispenser . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28Coin Hoppers

Refilling the Coin Hopper . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33

BOINK SERVICE PROCEDURESCoin Acceptor Jamming

Procedure . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35Bill Dispenser Jamming

Physical Procedure . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38HAWK Diagnostic Software procedures . . . . . . . . . . . . . . . . . . 40

Pick Sensor Failure procedure. . . . . . . . . . . . . . . . . . . . 42Lost Bill on Exit procedure . . . . . . . . . . . . . . . . . . . . . . . 43

HAWK HAWK

1


®Boink Kiosk System

BOM(Box Office Manager)- Controls all SF6 kioskthrough the BKCP (Kiosk Control Panel) software- Hosts the Transaction Database Server- Connects to the Movie Database Server

SF-6(Client Kiosk)- Receives the product information from the client through a graphic interface application- Holds all payment devices

Z-3(Dispensing Kiosk)- Controlled by the SF-6 kiosk- Holds al cash dispensing devices

FRONT VIEW SIDE VIEWREAR VIEW REAR VIEW

Change



BOM(Box Office Manager)- Controls all SF6 kioskthrough the BKCP (Kiosk Control Panel) software- Hosts the Transaction Database Server- Connects to the Movie Database Server

SF-6(Client Kiosk)- Receives the product information from the client through a graphic interface application- Holds all payment devices

Z-3(Dispensing Kiosk)- Controlled by the SF-6 kiosk- Holds al cash dispensing devices

FRONT VIEW SIDE VIEWREAR VIEW REAR VIEW

Change

2


Our SF6 Kiosk is built with 16-calibre high security steel complying with ISO9001 quality regulations.

volt outlet 110/120110/120

The removal of the power plate may expose you to live voltage terminals.

To reduce the potential of a shock, our kiosks have a polarized plug (one grounded blade), which will fit only one way in a polarized outlet.

Never use this plug with an extension cord unless it fits properly.

Our kiosks are designed to use 110/120 volt outlets.


Safety Precautions

3


SPEAKERS

TICKETRECEPTACLE

SURVEILLANCECAMERA

BILLACCEPTOR

COINACCEPTOR

CARDREADER

MONITORFRAME

TOUCHSCREEN

BACK-LITADVERTISING

MODULE

TOP MONITOR

BOTTOMMONITOR

SF-6SF-6 General Description

Front

4


SF-6 General Description

Rear Doors

For daily operations &maintenance procedures

Boink ServicePersonnel ONLY!

SF-6

5


PRINTER

FAN

POWER PLATE

BILL ACCEPTOR

COIN ACCEPTOR

COIN BOX

CPU

CARDREADER

TOP MONITOR

BOTTOMMONITOR

SF-6SF-6 General Description

Inner Devices

6


SF-6 General Description

Magnetic Card Reader

The Magnetic Card Reader accepts all credit and debit cards. It has two top mounted reader heads and thus will read any card inserted with its magnetic stripe towards the top.

SF-6

7


The bill acceptor unit is composed of an electronic acceptance unit and a detachable Bill Stacker. It accepts $1, $5,$10, $20, $50 and $100 U.S. dollars bills. They can be inserted four ways, in any direction.

SF-6Bill Acceptor

Bill Stacker

8


Open the Component Access Door1

2

3

Ident i fy t he B i l l Acceptor Tray

Pull out the bill tray

SF-6Bill Acceptor Procedures

To Empty the Bill Acceptor

BILL ACCEPTOR

9


Take the bill stacker with both hands

6

4

5

6

Press the release pegs and take out the bill stacker.

Open the bill stacker by rotating its lock handle counterclock-wise

SF-6

10

Bill Acceptor Procedures



Open the bill stacker door7

8

9

Take out the bills

Close the stacker by rotating its lock handle clockwise

SF-6

11




Re-insert the bill stacker. Push it gently from below until it clicks...

10

11

12

... you should hear a mechanical noise if the stacker is correctly inserted.

Push the tray inside the kiosk until it clicks in place. Make sure it is fully inserted.

SF-6

12





Bill Acceptor Jamming


2

3

Ident i fy t he B i l l Acceptor Tray

Pull out the bill tray

BILL ACCEPTOR

13


Take the bill stacker with both hands

6

4

5

6

Press the release pegs and take out the bill stacker.

14



Open the device by pushing the button on its upper side.




7

8

9

Take the jammed Bill off.

Dry the inside with a compressed air can.

Close the device by pushing the upper button down, and closing gently the doors.

15




Re-insert the bill stacker. Push it gently from below until it clicks...

10

11

12

... you should hear a mechanical noise if the stacker is correctly inserted.

Push the tray inside the kiosk until it clicks in place. Make sure it is fully inserted.

16


The coin acceptor unit is composed of an electronic acceptance unit and a coin box placed underneath the unit. It accepts 5 cents, Dimes, Quarters and 1 dollar coins.

Coin Acceptor SF-6

rejectedcoins

accepted coins

17



2

3

Identify the Coin box

Pull out the Coin box

SF-6Coin Acceptor Procedures

To Empty the Coin Box

18


Empty the Coin box by turning it upside down.

4

5 Push the Coin box back into its original position. Push it all the way in!

SF-6Coin Acceptor Procedures

To Empty the Coin Box

19


Open the Component Access Door.1

2

3

Identify the printer tray and pull it.

Pull up the blue lever found on the left side of the printer. This releases the paper.

SF-6Printer Procedures

Changing the Printer's Paper

20


Pull out the old paper roll.4

5

6

Remove the paper roller from the paper roll.

Get a new paper roll and place the paper roller in it.

SF-6

21

Printer Procedures



Place the paper roll in its original position. 7

8

9

Insert the end of the paper roll into the printer (about 2 inches). Make sure the paper rolls from the top.

Push down the blue lever back to its original position to secure the paper. If properly done, t he pape r w i l l be automatically fed into the printer and cut.

SF-6

22

Printer Procedures



Test the printer by pressing the black test button, located in the left side of the printer.

10

11

12

Take the test paper from the front of the printer .

Push the tray back i n t o i t s o r i g i n a l position.

SF-6

23

Printer Procedures



Touch Screen Procedures

Cleaning the Touch Screen SF-6

1

2

Take a cloth towel and apply a small amount of rubbing alcohol to it. Do not spray the screen directly. Do not use windex or other cleaning supplies.

C lean t he touch screen gently and uniformly until it is completely cleaned.

24


Press the acrylic upwards, until it pops out and remove it from the unit.

1

2

3

Turn the fluorescent light counterclockwise to release it from its socket.

P u t i n a n e w fluorescent light and align its ends with the sockets perforations.

SF-6Back-Lit Advertising Module Procedures

Changing the Fluorescent Light

25


Turn the fluorescent light clockwise to secure it in the socket. Make sure it lights up.

4

5Place the poster back in its original place.

SF-6

26

Back-Lit Advertising Module Procedures

Changing the Fluorescent Light


Z-3 General Description Z-3

BILLREJECT BIN

TOP BILLTRAY

BOTTOM BILLTRAY

LEFTCOIN HOPPER

RIGHTCOIN HOPPER

27


1

2

3

Locate the bill reject bin

Lift the green lever to release the reject bin and pull it out

Empty its contents. and make sure to push it back into position until it clicks in place.

Z-3Bill Dispenser Procedures

Refilling the Bill Dispenser

28


Locate the Bill tray on the Z-3's Back.

Only empty one bill tray at a time. Bill trays must not get placed in the wrong bin, as this would cause the machine to dispense the wrong currency !

Z-3

4

5

6 Lift the green lever with your r ight hand to release the cassette, while at the same time, with your left hand, gently pull out the cassette

XX

29

Bill Dispenser Procedures



Open the tray lid.

Make sure all the bills are in good condition and have no folded edges. If there are bills in bad condition put them in the reject bin.

Z-3

7

8

9 Make sure there aren't any paper clips, staples, taped or torn bills in the stack you are about to insert.

30




Place the bills on the tray by lifting gently and pulling back the pusher to make room for the bills. After the bills are placed, release the pusher.

Z-3

10

11

12

Locate the reject bin on the Z-3 and put all the damaged bills there.

Arrange the bills so they are all properly aligned. Take your t ime to do this carefully!

31




Z-3

13

14

15

The tray's lid can easily jam and not c l o s e p r o p e r l y . Please make sure that it is completely closed before reinserting it.

X

Put the cassette back into its place. Make sure the bill tray goes into its proper denomina-tion slot.

Close the lid

32




Coin Hopper Procedures

Refilling the Coin Hopper Z-3

Open the Z-3 back door1

2

3

Identify the coin hopper.

Insert the coins in the hopper.

Inserting the wrong coins will cause t h e m a c h i n e t o dispense the wrong currency amount and m a y d a m a g e t h e hopper.

33


BoinkService

Procedures

®

34

*Do not do these proceduresunless you have been

previously trained



2

3

Loca te t he co in acceptor

Remove the coin acceptor by pulling up the safety tab of the device. Be very careful, as it can break easily.

Coin Acceptor Jamming SF-6

35


4

5

6

SF-6Coin Acceptor Jamming

Unplug the co in acceptor before taking it out.

Find the cover of the device where the coins are inserted, and pull it to release the jammed coin.

Take out the jammed coin and place the device again in the kiosk.

36


7

8

Coin Acceptor Jamming SF-6

R e - c o n n e c t t h e cable.

Place the device back i n t o i t s o r i g i n a l position.

37


Z-3Bill Dispenser Jamming

1

2

3

Open the Z-3's Back Door

Pull out both bill cassettes and the reject bin

Pull out the bi l l dispenser tray

38


Turn the bill dispenser knob counter clock-wise to extract the jammed bills...

Until they fall in the reject bin.

Check that the rubber bands are completely clear and in place. If the bands fall off their gears STOP! Call (866) GO-BOINK

4

5

6

39



Z-3

Press the Debug Multi Pick Button or the F2 key

Press the Multi Purge Button or the F2 key.

Bill Dispenser Jamming

R u n t h e H A W K diagnostic program7

8

9

40


I f t h e r e p o r t i s Operation Comple-ted Successfully, go to s tep 19 ( tes t dispense)

If the report is Pick Sensor Failure, go to step 13

If the report is Lost Bill on Exit, go to step 16

10

11

12


41


PICK SENSOR FAILURE

Clean the sensors and vacuum pumps w i t h i s o p r o p y l i c alcohol wet towels

Dry the inside with a compressed air can

Repeat the Multi Purge Operation (F2) u n t i l i t r e p o r t s Operation Comple-ted Successfully. Then, go to step 19.

13

14

15


42


16

17

18

LOST BILL ON EXIT

Pull out the Bil l Dispenser tray.

Turn the green knob counter clockwise to send any jammed bill to the reject bin

Remove any jammed bills found on the Bill Dispenser Exit. Then go to step 19.


43


TEST DISPENSE

Press the Dispense Options or the F1 Key

P r e s s t h e Te s t Dispense Button or the F2 Key

Write 1 1 0 0 in the dialog box, which means "Dispense 1 bill from the first cassette, 1 bill from the second, and no bills from third and fourth cassette". Press OK

1 1 0 0

19

20

21


44



If Test Dispense was successful you will find the dispensed bills in the Reject Bin. Check that you got one from each tray.

The report must show Operation Comple-ted Successfully

22

23

24

45

C l o s e t h e B i l l Dispenser Tray and close the Z-3's back door

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