bombay chamber review

For P

rivat

e Ci

rcul

atio

n on

ly

BOMBAYCHAMBERREVIEW

Vol. XVII No. 4 August 2021

PROFIT Business Accelerator Programme for Internationalisation of SMEs

Vol XVII No. 4 August 2021Contents

Editorial Team

- Mr. Sandeep Khosla, Director General

- Mr. Sunil Nair, Joint Director

- Ms. Suchita Rale, Manager

Published and Printed by Bombay Chamber of Commerce and Industry

Admin.Office : The Ruby, 4th Floor, N.W., Senapati Bapat Marg, 29, (Tulsi Pipe Road), Dadar (W), Mumbai 400 028. Tel. 022-6120 0200 Fax. 022-6120 0213 www.bombaychamber.com

Regd. Office : Mackinnon Mackenzie Building, 3rd Floor, Ballard Estate, Mumbai 400 001. Tel. 022-4910 0200 Fax. 022-4910 0213

Note : General articles published in this Review do not necessarily reflect the view of the Bombay Chamber of Commerce and Industry.

Design and Printed at : Uchitha Graphic Printers Pvt. Ltd.

Chamber Happenings

♦ PROFIT Business Accelerator Programme for Internationalisation of SMEs .............................................................. 5-8

♦ Market Linkages for FPOs through NeML .......................................... 09

♦ Digital Payments: The Way Forward .................................................. 10

♦ Monitoring and Evaluation. ................................................................ 11

♦ Floor Leadership ............................................................................... 13

♦ Writing Effective Business Emails .................................................... 14

♦ CAFTA's (Certificate in Applied Finance, Treasury and Analytics) Treasury Training Programs in collaboration with EY ......................... 15

♦ Consumer Protection Act, 2019 & Consumer Protection (E-Commerce) Rules, 2020 .............................................................. 15

♦ Marketing Analytics ........................................................................... 18

♦ Awakening Innovation Techniques. .................................................... 18

♦ How to Thrive as First Time Manager / Supervisor ............................ 19

♦ Customer Relationship & Selling Techniques ..................................... 20

♦ Certificate Course on Data Storytelling with Tableau .......................... 21

♦ Classroom Training on Excel ............................................................. 21

♦ Export Procedure & Payment Settlement ........................................... 21

♦ Primer on Arbitration ......................................................................... 22

♦ How to become a Profitable Personal Brand on Social Media ............ 23

♦ Power of Branding yourself through Micro Videos ............................. 23

♦ Preamble of ISO Certification ............................................................ 25

♦ Production Linked Incentives: Opportunity to Leverage for Your Business Growth through Manufacturing ................................... 26

♦ Ergonomics Recommendations to Work Pain free ! ........................... 27

♦ Certified Industrial Electrical Safety Training ...................................... 28

♦ Understanding Body Language .......................................................... 29

♦ Mentorship and Coaching within Leadership ..................................... 30

August 2021 3

Registered office: 1001, 10th Floor, Lodha Supremus, Wing - E, I Think Techno Campus, Kanjurmarg (East), Mumbai - 400 042

For enquiries

or+91 11 4288 5508

[email protected]

Progility is a mul�-domain, system integrator of choice for majority of the large, medium and leading enterprises, to design, deploy and maintain their cri�cal communica�on solu�ons 24x7 with a highly skilled field force deployed across the country that is backed up by state of the art Remote support center round the clock. Opera�ng with 4 robust pillars of being innova�ve, flexible, responsive & customer focused, drives our passion to see every project from concept to realiza�on

Video Conferencing

Solutions

Smart AV Solutions

Innovative | Flexible | Responsive | Customer Focusedwww.progilitytech.com

Ahmedabad I Aurangabad I Bengaluru I Bhopal I Bhubaneswar I Chandigarh I Chennai I Cochin I Coimbatore I Dehradun Delhi I Goa I Gurgaon I Guwahati I Hyderabad I Jaipur I Jammu I Kolkata I Kota I Lucknow I Madurai I Mumbai I Nagpur Patna I Pune I Raipur I Ranchi I Vadodara I Vijayawada IVisakhapatnam

Our Reach

IP telephony &

Communication

Networking & Security Solutions

IP surveillance Data Center

Infrastructure

Innovative Ideas that work for our customer 24x7

Healthcare & Hospitality Solutions

About the Project:Bombay Chamber is involved with a project on the Internationalisation of SMEs across the Great Mekong Subregion (Cambodia, Thailand, and Vietnam) and India. The project is themed as PROFIT– Promoting Regional Opportunities for Investment and Trade. It is a programme funded by the Asian Development Bank to support small and growing businesses to grow through trade and investment.

Offerings:Training - We have six training modules covering topics such as planning to export, researching the market, export market entry strategies, developing an international trade strategy, planning, accessing trade credit and sources of further information. These will all be delivered through a mix of video presentation, reading and live webinar facilitated by an international trade expert.

Mentoring - Once the clients have completed the first training module, we introduce them to a mentor who will provide advice and guidance as you develop your international trade plan.

B2B Matchmaking- Through our direct partnership and our wider networks, we will help you identify

PROFIT Business Accelerator Programme for Internationalisation of SMEs

Chamber Happenings

potential partners, Businesses looking for customers or suppliers, or businesses with whom to work in these countries.

Progress of the Project:Till date, 460 Clients have registered for the PROFIT Programme, out of which 234 Registered are Indian Clients. Mentors are assigned to the clients for guidance and help achieve the international dream. For the project there are 43 mentors in total, and 73 Indian Clients are assigned with mentors and everyday new clients are assigned with few.

As mentioned above, there are 6 training modules and more than 230 clients have attended training/ intro sessions. Also to mention there are 10+ Financial partners, to help smoothen out the project's scope.

Cham

ber

Happ

enin

gs

The first session was facilitated by Mr. Mihir Shah, International Trade Expert and the second session was facilitated by Dr. David Irwin, Team Leader, Profit Accelerator.

Mr. Shah mentioned the trade trends and various Bilateral Free Trade Agreements facilitating the trade and also the major Export incentives of

The gist of the Past Events is given below:

India. He briefly went through the whole process and key steps of the project where he made the participants aware of the information and material available in the form of fact sheets and introductory modules. To facilitate the partners, PROFIT has video presentations and specially curated six training modules to prepare and help the clients in their internationalisation process.

Introductory Webinar on Growing Businesses Through International Trade & InvestmentBatch 1: June 11, 2021 | Batch 2: July 9, 2021

August 2021 5

Training 1- Thinking about InternationalisationBatch 1: June 16, 2021 | Batch 2: July 16, 2021

The seminar was facilitated by Mr. Mihir Shah, International Trade Expert. This seminar was targeted at the clients who have completed the

first stage of the program i.e. PROFIT Accelerator introductory webinar. The first module is intended to help clients think clearly about the opportunities to trade or invest.

Started the session by asking the question ‘WHY Internationalisation’ to which many participants responded showing interest and building interaction in the session. There are many ways that clients can begin to trade with or invest in foreign markets. Later, he talked about planning where he discussed the selection of the product on the basis of types of product, range of the products, relevance in the overseas market, product capacity etc.

Training 3 - Preparing for International TradeBatch 1: June 3, 2021 | Batch 2: July 1, 2021 | Batch 3: July 29, 2021

The session was facilitated by Mr. Mihir Shah, International Trade Expert. This session was targeted at the clients who have completed the first and second stage of the program. He started the session by introducing various market entry options that are available for the clients like Direct export, Joint ventures, Direct selling, Franchising, Licensing, Agents & Distributors.

Some countries require that you undertake ‘Know Your Customer’ checks before you can send them goods. Towards the end, he mentioned about the innumerable risks in business and trading internationally increases those risks considerably though, managed well, international trade can also reduce some of the more existential risks and build resilience.

The first batch was facilitated by Mr. Mihir Shah, International Trade Expert and the second session by Mr. Sudhakar Kasture, International Trade Consultant.

Advised cl ients to undertake research on parameters such as -

1. How to research existing customers; 2. How

to find new customers; 3. Establishing customer requirements; and 4. Assessing market volume & price 5. Market environment for their products. He explained the factors which need to be taken into consideration while researching market e.g. market entry options, marketing mix strategy, marketing plan.

Training 2 - Researching the MarketBatch 1: June 25, 2021 | Batch 2: July 23, 2021

BomBay ChamBer review6

Training 4 - Preparing for FDIBatch 1: June 9, 2021

The seminar was facilitated by Dr. David Irwin, Team Leader, Profit accelerator.

Bombay Chamber organised a virtual training Session on Preparing for FDI under the project on "Internationalisation of SMEs" funded by Asian Development Bank. This seminar aimed at assisting to prepare and plan to invest internationally. This seminar is focused on helping our clients to get more information and insights on Foreign Direct Investment. He discussed the basics of FDI - foreign direct investment occurs when you invest in, and assume a measure of control, of a business in a country other than your own. He also explained in detail the strategies for Foreign Direct Investment.

He curated the whole structure into a step-by-step process for the better understanding of the clients.

Training 6 - Trade MissionBatch 1: June 30, 2021

The seminar was facilitated by Mr. Mihir Shah, International Trade Expert. He explained that the trade mission is the most exciting part of the journey to internationalise. However, the current covid pandemic makes it unlikely that there will be scope for physical trade missions this year. Though one can continue with a virtual approach. He briefed about the most important aspect of Networking in

Internationalization. During the mission, or very soon after that, the client will want to confirm their suitable partner and require them to negotiate terms for trading or investing. This should enable clients to finalise costs and prices, their financial forecast and structured internationalisation action plan as well.

The seminar was facilitated by Mr. Mihir Shah, International Trade Expert. He explained the key differences between cost and price in a concise manner. Later, he discussed the factors such as business model, cost of raw materials and manufacturing cost etc. which one should consider while deciding on a costing model. He introduced “Incoterms” which is a set of rules used

Training 5 - Session on ‘Finance’Batch 1: June 18, 2021

in international trade. He discussed strategies that clients can use to assess financial conditions of the firms and get a broader perspective of what the world holds for them.

Cham

ber

Happ

enin

gs

August 2021 7

The seminar was facilitated by Mr. K. V .Rao, Resident Director - ASEAN, Tata Sons Board Member & Chairman of Tata Regional Subsidiaries.

Mr. Rao shared a few insights on the learnings one gains in their journey of entrepreneurship. He briefly emphasized on the concepts of communication and interactions between cultures across borders supporting it with examples of cultural diversity and its impact on the business. He quoted Peter Drucker who says “Culture eats strategy for breakfast.” He curated the whole presentation in 17 Sutras i.e., principles that every entrepreneur would follow when it comes to cross culture trade. Mr. Rao concluded by saying that communication is not the only aspect in Cross Cultural Marketing, it's more of understanding the cultures and getting involved in

Upcoming Events:

1) Training session on “The Trade Mission" - August 18, 2021

2) Introductory Seminar on "Growing Businesses Through International Trade & Investment- August 19, 2021 and September 15, 2021

3) Training session on “Preparing for International trade" – September 8, 2021

4) Virtual training session 5 on “Finance" - 24 September 2021

Contact Details:Mr. Pravin Rane, India Business Acceleration Manager, [email protected]

Ms. Minal Khadilkar, India Accelerator Facilitator, [email protected]

Masterclass with Mr. K. V. Rao on Cross Cultural Marketing in India & the GMS Region (Thailand, Cambodia & Vietnam)July 30, 2021

it to understand better and benefit from the trade even more.


Cham

ber

Happ

enin

gs

Market Linkages for FPOs through NeMLJune 22, 2021

The Agriculture & Food Processing Committee of the Bombay Chamber conducted a webinar on Market Linkages for FPOs through NeML.

The session was conducted for FPOs focused mainly on Increasing market accessibility, and enabling smallholders to attract and negotiate with larger buyers, access certifications, and grow their businesses in an appropriate manner.

Mr. Sandeep Khosla, Director General, Bombay Chamber delivered a welcome address and briefed about the Chamber. Mr. Sunil Nair, Joint Director, Bombay Chamber welcomed Mr. Rajan Raje, CEO, Nichem Solutions.

The FPO session started with the introduction of the Agriculture and Food Processing Committee by Mr. Rajan Raje. He explained the objective of the committee is to bring in all stakeholders which include corporate, SMEs’, farmers/Farmer groups, and govt. officials on a single platform and bring in inclusive economic development. He spoke about the activities which are performed under the committee such as flagship conference - Agricorp, workshops, webinars, industrial visits, various promotional activities, etc. Mr. Sunil Nair introduced the Agri Committee Mentor Dr. Sudhir Kumar Goel, I.A.S., Former Additional Chief Secretary (Agriculture and Marketing), Govt of Maharashtra. Dr. S. K. Goel presented the Preamble for FPOs. He shared his views about the necessity of market linkages for FPOs. He addressed the participants with his thoughts about the webinar topic. He said Market Access or connect continues to be the critical aspect for the farmers for better realization of their produce and better bargaining power. Farmer producer organizations continue to play the vital

role of connecting the individual farmers with the market at large by bringing the much-needed quality aspects, logistics support and power of collection.

Mr. Praveen Hiremath, Executive Vice President NeML shared a presentation about market linkages FPO’s through NeML. He introduced NeML as a delivery-based market platform for all the agri Commodities. He shared the salient services given by NeML like funds clearance and settlements, price and supply risk mitigation, continual market development etc. Mr. Hiremath spoke on various topics like spread of FPO’s commodity wise, NeML business model connecting Buyers and Sellers, opportunities, challenges, NeML direct market application etc.

The webinar concluded with an interactive Q&A session where the participants interacted actively and exchanged their views and suggestions with the speaker. Around 80 participants from various sectors had attended the webinar and the overall feedback was encouraging. At the end Mr. Sunil Nair, Joint Director, Bombay Chamber of Commerce and Industry delivered a vote of thanks to the speakers and delegates.

Agriculture & Food Processing

August 2021 9

Digital Payments: The Way ForwardJune 3, 2021

Banking, Finance & Capital Markets Committee of Bombay Chamber of Commerce and Industry had organized a Virtual Session on Digital Payments: The Way Forward with Mr. Sharad Sharma. Mr. Sudhir Kapadia, President, Bombay Chamber & Partner & National Tax Leader, Ernst & Young LLP welcomed the speaker.

The webinar was continued with a fireside chat by Mr. Sharad Sharma, the co-founder and Governing Council Member of iSPIRT on Digital Payments, the Way Forward.

He highlighted on various matter, and also covered the following points –

• India Stack is a collection of building blocks. These building blocks are all owned by the government. India Stack has three foundational layers -

o Identity Layer – Giving every resident a unique ID - Aadhar, eKYC, eSign

o Payments Layer – Allowing anyone to pay anyone else! interoperable, fast and cheap - not just smartphones - UPI, Aadhaar Payments Bridge. Aadhaar Enabled Payment Service

o Data Empowerment - To enable secure sharing of data - Account Aggregator (DEPA), Consent Artefact, DigiLocker.

• Some of the Touch Points experienced by India Stack are – eKYC, DigiLocker, UPI, Account Aggregator (AA) for data. UPI transactions have overtaken credit and debit card payments. MSMEs can get credit using data - Information Collateral will play a critical role as the economy re-leverages.

• The Hidden Innovation Pyramid –

o Service Providers - Deliver a Specific Service: IT, Banking, Healthcare

o Products - Provide Tools & Software Products: ERP, BankTech, HealthTech

o Plumbing aka Platforms - Supports Innovation Players on top

o Protocol’s aka Standards - Makes Platforms Possible

• iSpirit is building the bottom two layers i.e., platforms and standards and lending the product companies come up and helping them. It is done by –

o iSPIRT helps create standards: eKYC for Identity, UPI protocols for payments, DEPA for data

o iSPIRT helps create platforms: eKYC, eSign, Digi-Locker

o iSPIRT helps promising product player’s win

• We can approach this by picking up a problem and building a playground, in which all the 4 players Service Providers, Products, Platforms and Standards are there.

• We build the infrastructure – Shape the Policy and Help the Market Players – and bring all three together.

• iSpirit goal is to focus on three areas - Credit Democratization, Health Inclusion and Pull Logistics.

The session was moderated and ended with an interesting Q&A Session with over 180 registered participants, and Vote of Thanks by Ms. Anjali Bansal, Sr. Vice President, Bombay Chamber and Founder, Avaana Capital. The webinar was supported by Jackstien Practices & Consulting International LLP.

Banking, Finance & Capital Markets


Corporate Social Responsibility

Bombay Chamber of Commerce & Industry organised three days training on Monitoring and Evaluation. Ms. Vijaya Balaji, Founding Partner and CEO, Social Lens, Ms. Ruchika Hiranandani, Lead Associate - Capacity Building, SocialLens & Ms. Meemansa Bhandari, Lead Associate - Impact, Social Lens was the trainers.

In three days of training they touched upon different aspects of Monitoring and Evaluation (M&E) starting with understanding M&E. They spoke about three aspects of developing a monitoring system :

1. Developing an Annual Action Plan such as preparing a list of activities, identifying responsible persons, setting a timeline and Determining expected outcomes and smart indicators.

2. Management Meetings.

3. Action Report - Analysis and feedback of all the activities completed aid in understanding the work that needs to be done ahead, i.e., for providing futuristic direction to the organization.

They also explained the Role of funders in monitoring which are Due Diligence, Developing an Action Plan, Developing Monitoring Framework, quarterly reporting from partner organization and at least six-monthly review meetings with partner. They stated that Both monitoring and evaluation are equally important and simultaneous processes that are essential for successful implementation of any development programme. It is essential for all kinds of stakeholders involved in any development programme.

Further they spoke about M&E stage wise processes during programme Lifecycle, Measuring Impact Effectively, Theory of Change, Logical Framework Analysis, Ongoing M&E data for Impact measurement, Understanding Impact Measurement, Dimensions of Impact etc.

Next day they touched upon the philanthropic organisation’s role in M&E and they explained steps for Creating impact measurement systems which are :

1. Engage in participative planning.2. Decide the focus of impact measurement.3. Develop the indicators.4. Develop the data collection plan, methods, and

tools.5. Collecting and managing data.6. Use the data- Drawing insights and learning from

the data and understanding the impact of their

intervention by identifying positive and negative changes. Drawing conclusions and presenting them to their and your teams.

They also explained about the factors organisation needs to consider at corporate, portfolio and at programme level for impact of the project. Further they touched upon following topics :

● M&E Challenges encountered by Funders and how to overcome those challenges.

● Role of data and impact considerations.● Data-driven Decision Making (DDDM) - its Role and

Advantages.● Guiding Questions for Funders which gives Insights

to ask more questions, Details about the extent of work being done and these questions are means to greater social impact.

On a last day of training trainers touched upon the Reimagined Approach to M&E and Impact Measurement and its pillars.

1. MEANINGFUL IMPACT - Develop purpose-driven insights that allow organisations to make more effective strategic, operational and program level decisions.

2. MEASURABLE IMPACT - Benchmarking impact indicators to standardized measures defined by leading organisations in the sector (UN, WHO etc.)

3. RELEVANT IMPACT - Designing indicators that capture impact that is pertinent to the beneficiary community.

4. BEHAVIOURAL CHANGE - The extent to which the intervention has been successful in introducing and instilling the desired habits, actions, and mindsets among the intended beneficiaries.

5. UNINTENDED EFFECTS- Identification of any unintended effects (primary, secondary, short term and long term effects) of the program on the direct and indirect beneficiaries.

6. MULTI STAKEHOLDER VIEW - The extent to which the intervention has been able to involve multiple, relevant stakeholders and stakeholders to address the multiple facets of the principle social issue.

At the end of the training, they also touched upon Linking SDGs to Impact and M&E, and three steps for aligning with the SDGs which are plan, Assess Progress and report and use of data. As well as steps and tools of behaviour change and measurement of behaviour change. The training was very interactive and received very good feedback.

Monitoring and EvaluationJune 28 to June 30, 2021

Cham

ber

Happ

enin

gs

August 2021 11

Membership Privileges, Benefits & Services

Exclusive Privileges for “Member (0)” members

• RighttoAttendtheGeneralMeetings

• RighttoVoteforAnyPurpose

• RighttoholdAnyOfficeintheChamber

• RepresenttheChamberonpublicorsemi-publicbodiessubjecttotheprovisionsoftheArticles

Benefits for “Member (O) & Associate (A)” members

• ComplimentarycopyoftheBombayChamberReview

• OpportunitytoparticipateinMeetings,Seminars,WorkshopsorganizedbytheChamber

• Participateinlecturesanddiscussionmeetingsonsubjectoftopicalinterest

• ParticipateEmployeesTraining&DevelopmentProgrammes

• ParticipateinmeetingswithvisitingDelegations,ConsularCorpsanddignitariesfromabroad

• VisaRecommendationlettertoEmbassiesandConsulatesforgrantofvisaforoverseasbusinesstravel

• Certificateofexportdocumentationandendorsement(CertificateofOrigin)

• LabourAdvisoryservices

• BoardRoom/MeetingRoomatConcessionalRates

• ArbitrationandConciliationServices

• MediationServices(underprogression)

• ComplimentaryCopyofMembersDirectory(DigitalEdition)

Services for Associates Limited (AL) Members

• CertificateofExportdocumentationandendorsement(CertificateofOrigin)Online

• AttestationServices

• VisaRecommendationlettertoEmbassiesandConsulatesforgrantofvisaforoverseasbusinesstravel

• BoardRoom/MeetingRoomatConcessionalRates

Fordetailscontact:[email protected]/9820631452

[email protected]/9930986224

The coronavirus pandemic and the ensuing lockdown has severely disrupted the Indian economy and the manufacturing sector. Most of the manufacturers have resumed operations with a limited workforce and vigilant guidelines. With the well-being of the workforce on the shop floor becoming a key priority for organizations, it is important to exercise extreme caution during this gradual return to normalcy. It is also important to plan for this ‘new normal’ by preparing agile contingency plans. This will help ensure business continuity in case the existing situation deteriorates in the near future.

To prepare businesses to deal with shop floor operations effectively and maximize productivity, the Education and Skill Development Committee of the Bombay Chamber of Commerce & Industry organized a virtual training course on Shop Floor Leadership. The program included 20 participants in each batch. The workshop was conducted by Mrs. Archana Shastry, who is a Behavioral Facilitator and Transformational Coach, with 21 years of corporate experience.

The workshop started with a welcome note and a brief introduction of the speaker. The program included a high-impact customised learning module for production floor supervisors. This program aimed to impart knowledge on the skills to manage the daily work of their teams by using the Daily Management System. This system enables leaders to effectively lead their teams with effective communication methods for daily problem solving. This unique program is even more effective at developing the manufacturing leadership team. Mrs. Shastry discussed different topics, such as managing ‘oneself and others’ and ‘increasing productivity’.

Floor LeadershipBatch 1: June 10 to 12, 2020 | Batch 2: June 15 to 17, 2020

Education and Skill Development

The participants learned to identify shop floor problems and production process failures arising out of lack of interpersonal skills. They developed a corrective action plan to effectively communicate with their team and develop techniques to motivate their employees. This program incorporated different aspects, including effective rapport building, feedback, and conflict management.

In the first half of the program, participants identified their leadership style and traits on the shop floor. They identified the challenges encountered with their styles and discovered strategies to overcome these challenges. The participants shared their experiences and expertise, thus making the discussions vibrant. Furthermore, discussion included aspects, such as walking the talk and the necessity of an executive presence. During the second half of the program, the speakers discussed management perspectives. The discussion included approaches for forming an effective team and utilizing the resources from the team members, with an emphasis on trust building exercises.

The interactions helped participants in defining the difference between energy and enthusiasm and its importance on the shopfloor. Conflict resolution and effective leadership were introduced in the discussion, and all participants showed a keen interest in self-development. The primary understating imparted was that employees and skill leaders adopt different roles and contribute to efficient day-to-day functioning.

All participants shared an action plan and successful implementation of the skills in their job role. The program ended with a positive note and a vote of thanks.

Cham

ber

Happ

enin

gs

August 2021 13

Writing Effective Business Emails

Batch 1: July 20 to 22, 2021 | Batch 2: July 27 to 29, 2021

B usiness Email Writing is a High impact custom learning module for all levels of working professionals. Good writing skills are essential for success in the workplace, whether it’s emails, project reports, or sales proposals etc. Hence, to prepare the participants to improve their communication and to create an understanding of the significance of writing skills at the workplace, the Education and Skill Development Committee of the Bombay Chamber of Commerce & Industry organized virtual session on Writing Effective Business Emails.

The session started with a welcome note and a brief introduction of the speaker by Ms. Divya Pongde. The session was facilitated by Ms. Archana Shastry, who is a post graduate in English and she carries almost two decades work experience including international training.

The workshop module was curated to help our participants get familiar with the basic email etiquette, formalise the structure of the mail, Importance of proofreading with special emphasis on grammar, typo errors, tone of the mail etc. Additionally, the session focused on standard mail formatting, the importance of branding and consistent subject headings while broadcasting the mail, how to manage overload of emails etc. During the session, the trainer highlighted various techniques such as STAR technique for smart and effective communication. She carried out various exercises in order to practice the skills learnt in the session. It was ensured that by the end of this course, participants have better understanding of:

• Vital skills for written English

• Differences and similarities among the different email formats

• Effective subject lines and email text

• Language styles suitable for diverse set of audience and purpose

• Common errors such as punctuation and capitalization

• Appropriate tone and level of formality in emails

• Cultural context in business emails

Towards the end of session, all participants shared an action plan for implementation of the skills acquired in their existing job role. The program ended with a positive note and a vote of thanks.

Helping yoube a

step aheadof

uncertainties,always

Tata AIG General Insurance Company Limitedensures your peace of mind and protection with its range of solutions that caters to everyneed in your life.

Registered Office: Peninsula Business Park, Tower A, 15th Floor, G.K. Marg, Lower Parel, Mumbai - 400013. 24X7 Toll Free No: 1800 266 7780 or 1800 229 966 (For Senior Citizens) I Fax: 022 6693 8170 Email:

[email protected] I Website: www.tataaig.com I IRDA of India Registration No: 108 CIN:U85110MH2000PLC128425 | Auto Secure - Private Car Package Policy UIN - IRDAN108RP0002V01200001 | Tata AIG MediCare UIN - TATHLIP21224V022021

| Business Guard - Commercial Policy Package (Small Business Solutions) – Commercial - UIN - IRDAN108CP0015V01201819 | Accident Guard Plus UIN - TATPAIP21187V022021

| Standard Fire and Special Perils - Retail UIN - IRDAN108RP0004V01200607 | Travel Guard Policy UIN - TATTIOP21207V022021

Personal AccidentInsurance

Personal PropertyInsurance

MotorInsurance

HealthInsurance

BusinessInsurance

TravelInsurance

TAGIC/MagAd/Generic/Dec 20/23 Ver 1/All 2321

Tata AIG General Insurance Company Limited

Disclaimer: Insurance is the subject matter of solicitation. For more details on benefits, exclusions,limitations, terms and conditions, please refer sales brochure/policy wordings before concluding a sale.


CAFTA's (Certificate in Applied Finance, Treasury and Analytics) Treasury Training Programs in collaboration with EYJuly 4 to August 21, 2021

B usiness Email Writing is a High impact custom learning module for all levels of working professionals. Good writing skills are essential for success in the workplace, whether it’s emails, project reports, or sales proposals etc. Hence, to prepare the participants to improve their communication and to create an understanding of the significance of writing skills at the workplace, the Education and Skill Development Committee of the Bombay Chamber of Commerce & Industry organized virtual session on Writing Effective Business Emails.

The session started with a welcome note and a brief introduction of the speaker by Ms. Divya Pongde. The session was facilitated by Ms. Archana Shastry, who is a post graduate in English and she carries almost two decades work experience including international training.

The workshop module was curated to help our participants get familiar with the basic email etiquette, formalise the structure of the mail, Importance of proofreading with special emphasis on grammar, typo errors, tone of the mail etc. Additionally, the session focused on standard mail formatting, the importance of branding and

Governance

consistent subject headings while broadcasting the mail, how to manage overload of emails etc. During the session, the trainer highlighted various techniques such as STAR technique for smart and effective communication. She carried out various exercises in order to practice the skills learnt in the session. It was ensured that by the end of this course, participants have better understanding of:

• Vital skills for written English

• Differences and similarities among the different email formats

• Effective subject lines and email text

• Language styles suitable for diverse set of audience and purpose

• Common errors such as punctuation and capitalization

• Appropriate tone and level of formality in emails

• Cultural context in business emails

Towards the end of session, all participants shared an action plan for implementation of the skills acquired in their existing job role. The program ended with a positive note and a vote of thanks.

Cham

ber

Happ

enin

gs

Consumer Protection Act, 2019 & Consumer Protection (E-Commerce) Rules, 2020July 23, 2021

The E-commerce Rules have primarily been formulated with the objective to regulate the E-commerce sector in India and protect consumers from unfair trade practices on such platforms. The rules are set out for levelling the playing field for all e-commerce players and are a significant step towards better digital governance.

With a view to update our members on the said Rules, Bombay Chamber, under the auspices of its Governance Committee organized the said webinar. Mr. Sandeep Khosla, Director General, Bombay Chamber delivered the welcome address and Mr. Bharat Vasani, Chairman, Legal Affairs & IPR

Committee and Partner, Cyril Amarchand Mangaldas set the Theme for the webinar.

Mr. Suhas Tuljapurkar, Managing Partner, Legasis Partners and Founder-Director, Legasis Services Pvt. Ltd. addressed our members on the said Rules. In his presentation, Mr. Tuljapurkar briefed on the scope of Rules; duties of E-commerce entities; duties of sellers on marketplace; duties and liabilities of inventory E-commerce entities and summarised on the key takeaways from the Rules; Mr. Sandeep Khosla thanked Mr. Suhas Tuljapurkar for his detailed presentation.

August 2021 15

Indus Business Academy

Excellent Industry Association - 2020-21, IBA Bangalore

Disclaimer: ‘Past record is no guarantee of future job prospects’

PGDMTwo Year Full Time Residential Programme

Approved by AICTE (Ministry of Education, GOI), Accredited by NBA (National Board of Accreditation) & Equivalent to MBA (Equivalence by AIU)

For Campus Engagements Contact:E-mail: [email protected] • Call: +91 93435 18946, +91 97418 11100

Website: www.iba.ac.in


Under the able Leadership

IBA Bangalore is

19th among the 56 B-Schools

(out of 5000+ B-Schools

in India) to get an

International AccreditationRecognized by CHEA, (USA)

INTERNATIONALLY ACCREDITED

IBA Ranked among Top 1% Institutes in India with Track Record of

Excellent Placements

Post Graduate Diploma in Management - PGDMDual Specialization

Course*Marketing Finance Human Resource Management Business Analytics & E-Business

Retail Operations International Business Entrepreneurship Management

* Student can choose combination from above mentioned specializations before beginning of 3rd Trimester.

We invite you to invest two years at IBA and gain a world of knowledge and experience. Under supervision of our renowned faculty with vast experience in teaching and consulting (in India and Abroad), and Governing Council comprising of a distinguished panel of industry veterans and academicians, you will have the opportunity to network with the Senior Management of Top Companies through Industry visits and Seminars. To be precise, we provide you an excellent platform for a great and exciting Professional Career.

Dr. Subhash SharmaAn Alumnus of University of Southern California (USC)-USA & IIM Ahmedabad, Ph.D., PGDMDean

Dr. Subhendu DeyAn Alumnus of AMU & IIM KozhikodePh.D., PGCPMProgramme Director

Dr. Manish JainAn Alumnus of IIM AhmedabadPh.D., MBA (Marketing), PGDBM (Finance)Founder & Chairman

Academy 21

Chosen among Best Education Brand 2020 by

Economic Times

Peregrine Academic

Certifi cation, USA (Globally

recognized Programme Entry Test)

CPDP - Career & Personality Development ProgrammeAPTP - Advanced Placement and Training Programme

1

3

4

6

78

9 10

11

12

14

15

Yes+ Programme (AOL – Stress buster

programme)Opportunity to do

Live Projects Networking & Career Strategy (CPDP)

APTP (Comprehensive)

Foreign Language

(Facilitates Long Term

International Opportunities)

Capstone Business Strategy Course

– Certifi ed by Management

Simulation Inc. (USA)

Six Sigma –

Green Belt Certifi cation

by KPMG

Transition Management & Leading Change

(CPDP)

Peregrine Academic


recognized Programme Exit Test)13

Social Entrepreneurship

(CPDP)

2 5Critical Thinking &

EQ (CPDP)

Entrepreneurship Programme – Level 1 and 2

Relationships & Confl ict

Management (CPDP)

Team Management

(CPDP)

Guw

ahat

i, As

sam

Ankita Saikia

Tena

li, A

P

Sai Jithin Kalyanam

New

Del

hi, D

elhi

Arushi Sachdeva

Panv

el, M

ahar

astra

Vini Satra

Kolk

ata,

WB

Pratap Sarkhel

Chen

nai,

TN

V. Nagarjuna Reddy

Patn

a, B

ihar

Priya Rani

Durg

, Chh

attis

garh

Priyank Rawat

Fiaz

abad

, UP

Raj Nandini Pundir

Raip

ur, C

hhat

tisga

rh

Pratiksha Dugar

Coim

bato

re, T

NAravinda Seshadri

Guna

, MP

Ankit Mathur

Jam

shed

pur, J

hark

hand

Vishakha Singh

Kam

rup,

Ass

am

Ipshita Das

Jaip

ur, R

ajas

than

Shreya Nair

Mee

rut,

UP

Tanya Alexander

Tara

kesw

ar, W

B

Hasina Khatun

Nan

dyal

, AP

Desineni Durga SreekanthBe

tul,

MP

Ankit Kumar PatneBh

ilai,

Chha

ttisg

arh

Monali Monson

Mum

bai,

Mah

aras

htra

Anju Nambiar

Gurg

aon,

Har

yana

Mamta Joshi

New

Del

hi, D

elhi

Roshni Bisht

Dam

oh, M

P

Suyash FattaGh

atsh

ila, J

hark

hand

Shriya Raj

Mum

bai,

Mah

aras

tra

Susmita Jaywant Chopadekar

Kala

nwal

i, Ha

ryan

a

Mohit Goyal

Farid

abad

, Har

yana

Kanika Saini

Mad

urai

, TN

Jones Aro Vimal

Mor

adab

ad, U

P

Dawar Mohd Tabish


Excellent Industry Association - 2020-21, IBA Bangalore

Disclaimer: ‘Past record is no guarantee of future job prospects’

PGDMTwo Year Full Time Residential Programme

Approved by AICTE (Ministry of Education, GOI), Accredited by NBA (National Board of Accreditation) & Equivalent to MBA (Equivalence by AIU)

For Campus Engagements Contact:E-mail: [email protected] • Call: +91 93435 18946, +91 97418 11100

Website: www.iba.ac.in


Under the able Leadership

IBA Bangalore is

19th among the 56 B-Schools

(out of 5000+ B-Schools

in India) to get an

International AccreditationRecognized by CHEA, (USA)

INTERNATIONALLY ACCREDITED

IBA Ranked among Top 1% Institutes in India with Track Record of

Excellent Placements

Post Graduate Diploma in Management - PGDMDual Specialization

Course*Marketing Finance Human Resource Management Business Analytics & E-Business

Retail Operations International Business Entrepreneurship Management

* Student can choose combination from above mentioned specializations before beginning of 3rd Trimester.

We invite you to invest two years at IBA and gain a world of knowledge and experience. Under supervision of our renowned faculty with vast experience in teaching and consulting (in India and Abroad), and Governing Council comprising of a distinguished panel of industry veterans and academicians, you will have the opportunity to network with the Senior Management of Top Companies through Industry visits and Seminars. To be precise, we provide you an excellent platform for a great and exciting Professional Career.

Dr. Subhash SharmaAn Alumnus of University of Southern California (USC)-USA & IIM Ahmedabad, Ph.D., PGDMDean

Dr. Subhendu DeyAn Alumnus of AMU & IIM KozhikodePh.D., PGCPMProgramme Director

Dr. Manish JainAn Alumnus of IIM AhmedabadPh.D., MBA (Marketing), PGDBM (Finance)Founder & Chairman

Academy 21

Chosen among Best Education Brand 2020 by

Economic Times

Peregrine Academic


recognized Programme Entry Test)

CPDP - Career & Personality Development ProgrammeAPTP - Advanced Placement and Training Programme

1

3

4

6

78

9 10

11

12

14

15

Yes+ Programme (AOL – Stress buster

programme)Opportunity to do

Live Projects Networking & Career Strategy (CPDP)

APTP (Comprehensive)

Foreign Language

(Facilitates Long Term

International Opportunities)

Capstone Business Strategy Course

– Certifi ed by Management

Simulation Inc. (USA)

Six Sigma –

Green Belt Certifi cation

by KPMG

Transition Management & Leading Change

(CPDP)

Peregrine Academic


recognized Programme Exit Test)13

Social Entrepreneurship

(CPDP)

2 5Critical Thinking &

EQ (CPDP)

Entrepreneurship Programme – Level 1 and 2

Relationships & Confl ict

Management (CPDP)

Team Management

(CPDP)

Guw

ahat

i, As

sam

Ankita Saikia

Tena

li, A

P

Sai Jithin Kalyanam

New

Del

hi, D

elhi

Arushi Sachdeva

Panv

el, M

ahar

astra

Vini Satra

Kolk

ata,

WB

Pratap Sarkhel

Chen

nai,

TN

V. Nagarjuna Reddy

Patn

a, B

ihar

Priya Rani

Durg

, Chh

attis

garh

Priyank Rawat

Fiaz

abad

, UP

Raj Nandini Pundir

Raip

ur, C

hhat

tisga

rh

Pratiksha Dugar

Coim

bato

re, T

N

Aravinda Seshadri

Guna

, MP

Ankit Mathur

Jam

shed

pur, J

hark

hand

Vishakha Singh

Kam

rup,

Ass

am

Ipshita Das

Jaip

ur, R

ajas

than

Shreya Nair

Mee

rut,

UP

Tanya Alexander

Tara

kesw

ar, W

B

Hasina Khatun

Nan

dyal

, AP

Desineni Durga Sreekanth

Betu

l, M

P

Ankit Kumar Patne

Bhila

i, Ch

hatti

sgar

h

Monali Monson

Mum

bai,

Mah

aras

htra

Anju Nambiar

Gurg

aon,

Har

yana

Mamta Joshi

New

Del

hi, D

elhi

Roshni Bisht

Dam

oh, M

P

Suyash Fatta

Ghat

shila

, Jha

rkha

nd

Shriya Raj

Mum

bai,

Mah

aras

tra

Susmita Jaywant Chopadekar

Kala

nwal

i, Ha

ryan

a

Mohit Goyal

Farid

abad

, Har

yana

Kanika Saini

Mad

urai

, TN

Jones Aro Vimal

Mor

adab

ad, U

P

Dawar Mohd Tabish

The HRM of the Bombay Chamber conducted a three days webinar on Marketing Analytics. The speaker was Dr. Bishram, B.Tech., PGDBM(XLRI), CFA, Ph.D.

On the first day, Dr. ishram gave an introduction about Marketing Analytics and said that Marketing Analytics is the application of analytics tools to solve marketing problems. He spoke about its benefits and discussed the types of analytics which are descriptive, predictive and prescriptive. He used excel to explain different types of analytics. He spoke about various charts used in analytics. The speaker explained about six phases of life cycle of Marketing Analytics namely Discovery, Preparation, Model Planning, Model Building, Communicate Results, Operationalise. He discussed each phase thoroughly. At the end of the first session the participants were given exercises to solve with various organisational problems.

On the second day the 24th June, the speaker covered Descriptive Analytics with examples. He spoke about descriptive analytics with the help of a

Human Resource Management

retailing problem, excel and statistics. He explained about predictive analytics, its characteristics and also its evaluation. Dr. Bishram introduced forecasting and it’s characteristics and different methods of forecasting too. He covered regression analysis with excel and thoroughly discussed about prescriptive analytics. Dr. Bishram spoke about mean and standard deviation with different scenarios, discrete and continuous random variables and its’ examples. He covered Probability Distribution of Dice Rolls. The participants solved the problems for better understanding.

On the third day the 25th June, Dr. Bishram covered about Prescriptive Analytics. He gave an industry example to explain the topic. He discussed about prescriptive analytics under low uncertainty and under risk. He also spoke about simulation analysis. He explained the model of customer acquisition and customer retention. He made the different concepts clear by giving examples. He discussed various case studies and allowed the participants to come up with their analysis.

Marketing AnalyticsJune 23 to 25, 2021

The HRM of the Bombay Chamber conducted a webinar on Awakening Innovation Techniques. The creativity and problem solving session aimed to provide opportunities for all the participants to understand and enhance their understanding and abilities to become more innovative and positively different in their thinking and their action towards their respective tasks and responsibilities. This webinar was focused upon ways to enhance creative and innovative thinking thereby help each participant to find solutions for their various challenges.

The speaker Mr. Mayur Kalbag discussed with live professional and personal examples that doing things differently is the need of the hour. He spoke about advantages of being creative and innovative at work and the role of the 3 Ps – Provoke, Project and Progress. He discussed about how to provoke and project one’s ideas and its importance. He mentioned about the role of

effective communication and projection of one’s creative and innovative ideas to an organization.

The speaker spoke about visualization and imagining out of the box, stress management and creativity through art and painting abstract. Mr. Kalbag conducted creativity enhancing activities in the session like the ACRONYM game in order to awaken creative thinking. He discussed about meditation on music and silence to enhance imagination. He advised the participants to break the monotony of actions and thoughts.

The webinar was designed to enable the participants to think out of box which will help them in situations of crisis. He discussed about real life examples of creativity and how one can bring the same in one’s work. The speaker taught the techniques to communicate the creativity and ways to manage stress. He said that creativity can be enhanced through art and poetry writing. Each participant was asked to write poem in the session.

Awakening Innovation TechniquesJune 29, 2021


How to Thrive as First Time Manager / SupervisorJuly 24, 2021

The Bombay Chamber under the aegis of HRM Committee conducted a webinar on How to Thrive as First Time Manager / Supervisor.

Newly promoted Managers/Executives/ Supervisor need a different skill set and attitude to perform managerial functions. They now have to experience a paradigm shift from a follower to a leader mind set. On getting elevated to a managerial position from junior executive status he first needs to develop managerial attitude & skills. The new manager needs to acquire a macro perspective, a broad vision of his role as a manager. If he has to manage former peers, he needs special skills and transition tips. He/she has to be aware and overcome some common mistakes like: Still trying to do things yourself, focusing on details rather than goals, refusing to make decisions, making promises you can’t keep, holding back and such others.

Man management skills like ability to delegate, to develop people, getting work done; professional leadership, problem solving and time and stress management skills are a must.

From being implementer to getting the work done is the important aspect for newly promoted Managers/ Supervisor. Managerial skills are as important as technical skills to get work done. The new Manager/ Supervisor needs to be equipped with these management skills like dealing with staff and customers, and motivating staff. They can run their departments effectively with these skills.

The workshop covered the Managerial & Leadership Skills with Professional Mindset; acquiring a leadership mindset to a follower mind set, developing managerial attitude to get work done, result oriented approach, to increase productivity.

1. Smooth transition by avoiding Six Unforgivable Mistakes – treating individuals unequally, no trust, losing cool, engaging in personal relationships with whom we supervise.

2. Motivating employees & creating extraordinary energy.

3. Leadership sk i l l s ; developing people, delegating, positive influencing skills.

4. Effective Communication & Team Building Skills; maintaining ‘savvy’ interpersonal and decision making skills.

5. Coping with stress through practical tools.

Objectives:

• To provide man management skills like developing macro perspective, getting work done instead of doing on own, setting targets, motivating, communicating with juniors and seniors.

• To develop a professional and managerial mindset when dealing with juniors & to ensure smooth transition to managerial position.

• To give them skills to develop capabilities, to delegate after coaching & counselling juniors in their team.

• To equip participants with skills to plan, to use time productively & conduct meetings effectively.

• To enhance team building skills, to fulfil team expectations; savvy interpersonal relationship and decision making skills.

FACULTY: Dr. Lata Shetty - Director, Mainstream Training Centre. Qualifications: B.Sc., M.S.W., Ph.D., a gold medalist throughout her academic career and holds a Doctorate from the prestigious Tata Institute of Social Sciences (TISS).

August 2021 19 Cham

ber

Happ

enin

gs

Customer Relationship & Selling TechniquesJuly 27, 2021

The Bombay Chamber under the aegis of HRM Committee conducted a webinar on Customer Relationship & Selling Techniques. Building a strong relationship with customers is the foundation to successful selling, and a great relationship begins with developing rapport. When you have a strong relationship with a customer, you tend to have more influence with that customer. That means the customer respects your experience and advice, they are more likely to value your contribution to the decision process, and there is a greater chance of such customers becoming “long-term” customers. Top sales people have certain qualities which differentiate them from an average one. Building and strengthening relationships with customers makes a difference to sales and results in increased goodwill. Loyal customers are more critical than ever to enhance sales. Through such customers’ recommendations and references great sales become possible. They generate repeat sales. The purpose of the salesperson today is to build the business and to influence customer loyalty. Increase in sales happens with vibrant customer relationships, coming up with win-win situations, and providing value adds whenever possible.

The workshop covered the most important step in the sales process like;

• Importance of Relationship in selling – Relationship a key factor in selling, creative ways o f b u i l d i n g a n d st re n gt h e n i n g relationship; uncovering customer needs.

• Control of sales process- Avoiding common mistakes like quoting price before presenting the value, leaving “will calls” when calling a prospect, overcoming personal prejudices and others.

• Thorough Preparation & Approach- Pre Sales approach: customer’s likely needs, competitor’s rate and offering; During sales: correct timing

and duration of presentation, listening more to uncover customer’s needs and desires, handling objections; After Sales: Creative follow up to ensure a close.

• Qualities of result oriented salesperson – Passion, focus, result oriented, smart use of time to strengthen customer relationship and generate more and more business, good judgment and ability to negotiate in a proactively prepared manner.

• Closing sales strategies – Knowing the decision makers and people who can influence him, creating a sense of urgency, anticipating possible objections and handling them with confidence e.g. about price: know and communicate how your service is better than your competitor, proactively knowing how much leeway is possible to negotiate, focus on close or at least coming closer to the close.

Objectives:

To sensitize participants about how critical relationship building is to increase sales.

To develop and strengthen selling techniques so that they become skilled in the areas like building rapport through mirroring, matching, pacing; providing value adds.

To provide skills to control the Sales Process.

To help participants develop and strengthen qualit ies required to become a superstar salesperson.

To develop mastery in presenting for sales by asking enough relevant questions, active listening; making an impressive opening.

To sensitize about the importance of closing sales besides presenting, handling objections; asking for business and referrals with panache.

FACULTY: Dr. Lata Shetty - Director, Mainstream Training Centre.


Export Procedure & Payment Settlement May 29, 2021

Bombay Chamber of Commerce and Industry organized a Webinar on Export Procedure & Payment Settlement. On behalf of Bombay Chamber, Ms. Revati welcomed Ms. Smita Santoki, Speaker and the participants.

Ms. Smita talked about the deciding factors for picking up the product/s for Export and a particular region Country/ies, also on How to Export (Actual Procedures- IEC, RCMC, Export Incentives,

International Trade & Commerce

Documentation, Role of a Freight Forwarder etc.) She further enlightened the participants on the Advance Payment Method, Open Account Method, Bills for Collection Method, Consignment Sale Method and the Letter of Credit (LC)

The program ended with a vote of thanks to the speaker and participants. There were 11 delegates participated from different organizations.

Bombay Chamber of Commerce and Industry organized a Certificate Course on Data Storytelling with Tableau. On behalf of Bombay Chamber, Ms. Revati welcomed Dr. Manish Kumar Jain, Speaker and the participants.

Manish talked about the Visualisation and Power of Tableau, Architecture of Tableau, Working with Metadata and Data Blending, Working with Filters, Organising Data and Visual Analytics, Working with Mapping, Working with parameters, Charts and

Graphs. He further enlightened the participants on the Dashboard and stories, Tableau Preparation, Integration of Tableau with R and Hadoop and various projects on Working with Tableau Interactive Dashboard, Tableau for Crime Statistics Analysis, Analyzing Economic Data, and Analyzing Market Performance.

The program ended with a vote of thanks to the speaker and participants.

Information & Communication Technology

Certificate Course on Data Storytelling with TableauJune 24-25, 2021

Classroom Training on ExcelJuly 8 & 9, 2021

Bombay Chamber of Commerce and Industry organized a Classroom Training on Excel. Mr Altaf Karimi conducted the session for Galderma India Employees. Mr Altaf talked about the Excel Interface, Modifying a Worksheet, Formatting Cells, Formulas and Functions, Sorting and Filling,

Charts etc. He further enlightened the participants Quick Access Toolbar, Reference and the Keyboard Shortcuts.

The program ended with a vote of thanks. Twenty delegates participated in the training.

Cham

ber

Happ

enin

gs

August 2021 21

T he c losure of the courts created an unprecedented backlog particularly in commercial matters in a city like Mumbai. Medium enterprises are likely to be impacted the most as they will be struggling to get dates and hearings. In such a situation, arbitration will become the only alternate dispute resolution mechanism available as an immediate resort to get reliefs.

To familiarize and update our members, especially the MSMEs, with the entire arbitration process, its various steps, the pros and cons, which will enable them to effectively utilize the same, the Bombay Chamber, under the auspices of its Legal Affairs & IPR Committee, organized this webinar.

Mr. Sandeep Khosla, Director General, Bombay Chamber delivered the welcome address and Mr. Bharat Vasani, Chairman, Legal Affairs & IPR

Committee and Partner, Cyril Amarchand Mangaldas set the Theme for the webinar.

Mr. Ashok Barat, Past President, Bombay Chamber and Mr. Zarir Bharucha, Managing Partner, ZBA addressed the members at the webinar. They briefed on the (i) advantages and limitations of arbitration, (ii) stage of considering arbitration; (iii) choice of jurisdiction, seat, rules – what do they mean and determining best fit, with illustrations, jurisprudence and precedents; (iv) choice of arbitrator/s – composition of tribunal, criteria, costs and typical terms and conditions; (v) tips for commencement of arbitration; (vi) reliefs and awards; (vii) enforcement of arbitral awards – practical problems associated with execution; and (viii) future of Indian arbitration – trends and forecasts. Mr. Sandeep Khosla delivered the vote of thanks.

Legal Affairs & IPR

Primer on ArbitrationJune 19, 2021

Bombay Chamber's Legal and Labour Advisory Services depar tment has been regularly suppor ting members by providing opinion and advisory to our members on recent issues. All Advisories and Notifications relating to COVID-19 issued by the Centre, State Governments and other Regulatory Authorities are regularly uploaded on our website -

http://www.bombaychamber.com/service?labourAdvisory.html

Government Notifications / OrdersCovid-19: Updates and Notifications CLICK HERE

Legal Updates CLICK HERE

Latest News CLICK HERE


The Media, Corporate Communication & Public Relations (MCCPR) Committee of Bombay Chamber had organized a Webinar on How to become a Profitable Personal Brand on Social Media. Ms. Shruti Rathod, Bombay Chamber welcomed the speaker and delegates. She introduced and briefly spoke on historical milestones of Bombay Chamber and Young Bombay Forum. There were 10 delegates participated from different organizations.

Mr. Pavan Prakash Badllani was the speaker. He is a celebrity handwriting and signature analyst, motivational speaker and author.

This webinar covered in detail all about how an individual can use social media to create a personal brand, build awareness and generate sales for the business. Another segment is about social media strategies, content ideas and powerful strategies which can help an individual to build a sales funnel for their brand.

Mr. Pavan stressed on key topics about How to create a powerful personal brand which helps in building authority, Increase awareness and connecting with

people all over the world, The science of creating high conversion captions which engage and creating hashtags, which increase the reach and makes prospective audiences hooked to their social media pages, Exclusive personal branding templates and tips which people good at personal branding never speak about, How and why should an individual create their own niche to build a strong personal brand and online presence, How to create videos and present the story online to connect with the audience?, Benefits of creating a personal brand, Benefits of video marketing and Creative ways to present the story online and increase the fan following, How to write a book & start a podcast to build a strong personal brand and online presence?, Secrets of utilizing content marketing for the business and how to increase traffic to the pages by collaborating with other creators online on various social media platforms.

Overall, the entire webinar was highly interactive where delegates discussed their challenges with the speakers and got practical meaningful responses on the subject. The webinar received an excellent feedback.

Media, Corporate Communication & Public Relations

How to become a Profitable Personal Brand on Social MediaJuly 1, 2021

The Media, Corporate Communication & Public Relations (MCCPR) Committee of Bombay Chamber had organized a Webinar on Power of Branding yourself through Micro Videos. Ms. Shruti Rathod, Bombay Chamber welcomed the speaker and delegates. She introduced and briefly spoke on historical milestones of Bombay Chamber and Young Bombay Forum. There were 13 delegates participated from different organizations.

Mr. Pavan Prakash Badllani was the speaker. He is a celebrity handwriting and signature analyst, motivational speaker and author.

This webinar covered in detail about how to use micro videos to build the personal brand online which can help to build awareness, generate leads and lead to high ticket sales for the various products and services.

The objective of the webinar was to share secrets about how to build a powerful brand online and how to harness the power of video marketing.

Mr. Pavan stressed on key topics about How to create powerful micro videos which helps to build authority, increase awareness, connect with people all over the world, The science of converting cold audiences to prospective clients for the business /personal brand, Exclusive video scripts and templates to utilize to create powerful videos which help in automating the efforts and saves time so that an individual don’t have to convince people repeatedly to purchase the product or service, How to create own niche to build a strong personal brand and online presence, Secrets of utilizing video marketing for the business and how to increase urgency amongst the audience for higher sales, How to introduce yourself on video?. He explained the concept with the help of various case studies, examples and activities.


Power of Branding yourself through Micro VideosJuly 15, 2021

Cham

ber

Happ

enin

gs

August 2021 23

GIVE YOUR BUSINESS THEATTENTION IT DESERVES

For placing your Organisation’s Advertisement

in our prestigious & popular bi-monthly magazine -

"Bombay Chamber Review"

Contact :

Suchita Rale / Nawaal Sunke

022 6120 0242 / 022 6120 0249

[email protected]

[email protected]

Please ask for your complimentary copy.

Bombay Chamber Review

For P

rivat

e Ci

rcul

atio

n on

ly

BOMBAY

CHAMBERREVIEWVol. XVI No. 5 October 2020

For P

rivat

e Ci

rcul

atio

n on

ly

BOMBAY

CHAMBERREVIEW

Vol. XVI No. 5 October 2020

GIVE YOUR BUSINESS THE ATTENTION IT DESERVES

For placing your Organisation’s Advertisement

in our prestigious & popular bi-monthly magazine

"Bombay Chamber Review"Contact : Suchita Rale

022 6120 0242 / [email protected]

Preamble of ISO CertificationJuly 30, 2021

The MSME Committee of the Bombay Chamber conducted a Webinar on the Preamble of ISO Certification.

Mr. Sandeep Khosla, Director General, Bombay Chamber delivered a welcome address and briefed about the chamber. Mr. Sunil Nair, Joint Director, Bombay Chamber welcomed MSME Committee Chairperson - Mr. Rajan Raje, CEO, Nichem Solutions.

The session started with the introduction of the MSME Committee by Mr. Rajan Raje. He explained the objective of the committee offer credible service in every business aspect to the members, for which the committee organizes various training programs, webinars to facilitate this need.

Dr. Ashis Arun Palkhiwale - ISO Consultant shared his presentation about the introduction of ISO Certification. In his presentation he shared a detailed information about various ISO standards under which the certification can be obtained such as:

1). If Your Industry is facing problems like low Productivity & lack of efficiency & You are having lot of customer complaints then You will have to go for ISO 9001:2015. Quality Management System. This standard takes care of increasing efficiency / productivity, handling customer complaints & taking corrective actions.

2). If Your Industry is leading to Pollution of Air / Water / Land then you will have to go for ISO 14001:2015. Environment Management System. This recommends reducstion in Pollution, Optimum Utilization of All Resources, Safe disposal of hazardous materials. It is the need of the hour to protect our environment so that we have a cleaner environment for Our children.

3). If Your Industry has hazardous activities & workers are subject to hazardous work then

MSME

You will have to go for ISO 45001:2018. Occupational Health & Safety Management System. This standard takes care of the Occupational Health & Safety of Your workers. You have to make the work place an enjoyable area so that Productivity can be increased. Also, the Physical & Psychological Health of the workers is to be monitored.

4). If Your Industry is related to Food sector then You will have to go for ISO 22000:2018. Food Safety Management System. This covers all the activities & products from Farm to Fork. So, if you’re doing any activity in the Food Chain then this standard becomes applicable. It says about avoiding Chemical / Biological / Physical Contamination.

He also mentioned the advantages of obtaining the certification under ISO standards which are: to be legally compliant, beneficial for exports, trust in the minds of the customers, key for survival in difficult times, stepping stone to attainment of six sigma, Sean management, TQM, TPM, systematized style of working that will increase the productivity & profitability, no problem if workers / staff change – since all procedures are documented the newly joined person will start working with ease.

Around 12 participants from various sectors had attended the webinar. The webinar was concluded by delivering the vote of thanks by Mr. Sunil Nair, Joint Director, Bombay Chamber to the speaker and participants.

August 2021 25 Cham

ber

Happ

enin

gs

Production Linked Incentives: Opportunity to Leverage for Your Business Growth through ManufacturingJune 11, 2021

The Government of India under its Atmanirbhar Bharat Init iative aims to boost domestic manufacturing through introduction of Production Linked Incentives (PLI) Schemes in 10 ‘Champion’ sectors that have been identified as drivers of manufacturing growth in India. The schemes provide incentives to companies for enhancing their domestic manufacturing apart from focusing on reducing import bills and improving the cost competitiveness of local goods.

The webinar aimed to guide the participants on the eligibility, selection and disbursement criteria under various PLI Schemes. Sectors like Food processing, Pharmaceuticals, Solar PV, Telecom equipment, AC and LEDs were the main focus of discussion.

The Private Equity and Venture Capital Committee of the Bombay Chamber of Commerce and Industry in collaboration with Nangia Andersen LLP organised the Webinar on Production Linked Incentives. The panel discussion was conducted by Mr. Rakesh Nangia, Founder & Chairman, Nangia Andersen India Pvt. Ltd., Mr. Nischal Arora, Partner, Nangia Andersen LLP and Mr. Mayank Arora, Director, Nangia Andersen LLP. The session was moderated by

Mr. Ashith Kampani, Chairman, CosmicMandala15 Securities.

The session started with the welcome note by Mr. Pravin Rane, Joint Director, Bombay Chamber along with a brief introduction about Bombay Chamber by Mr. Ashith Kampani. Mr. Rakesh Nangia set the tone of the session by giving a brief overview of the PLI initiative by the Government of India. He also discussed the 10 champion sectors which the PLI scheme has emphasised for key growth in the manufacturing sector. Mr. Nischal Arora along with Mr. Mayank Arora laid out the PLI scheme nuances through a macro perspective at how the PLI scheme is devised by the government. They discussed the operational aspects on the 6 schemes currently open for making applications. Further the Q&A session was moderated by Mr. Ashith Kampani wherein major doubts and queries by the participants regarding the scheme were addressed by the Panel members.

Mr. Sandeep Khosla, Director general, Bombay Chamber offered a Vote of Thanks. The webinar was informative and received a very positive response from participants from varied sectors.

Private Equity and Venture Capital


Ergonomics Recommendations to Work Pain free !June 18, 2021

Bombay Chamber of Commerce & Industry Jointly with Godrej Interio organised a Webinar on Ergonomics Recommendations to Work Pain free. Ms. Aneeha Neeraja Rajan, Manager, Bombay Chamber welcomed speakers and delegates. She briefed about the Bombay Chamber and explained the objectives of the webinar.

Dr Reena L. Valecha, Principal Ergonomic Consultant, Godrej Interio started the session by speaking about benefits and challenges of working from home scenario. Benefits of working from home helps in saving commute time, getting more family time, flexibility etc. and challenges are like distractions, less motivation, extra work hours, extra household duties, back pain, mental health as you work isolated etc. She also stated that more than 33% of the people working from home do not have formal work set up, 36% have little or no exercise and 23% tend to work longer hours while at home which leads to more than 41% of the people experience pain like headache, neck pain, lower & upper back pain, shoulder pain, eye strain etc. Further she gave guideline to improve overall comfort while working from home.

1. Organise your home and day for work

● Follow a Schedule

● Say no to distractions

● Stay in touch with people

2. Follow a healthy work from home lifestyle

● Avoid junk food

● Make a mealtime schedule

● Don’t overdose on caffeine

● Regular workout

3. Posture care

● Office table- chair arrangements & dining table sitting arrangements - Adap neutral sitting posture ie. lebow, hip joint and knee joint keeping well supported in. 90- 90 -90 angle, feet palace on floor, neck straight etc (dining table arrangement), Focus on maintaining neutral pelvic alignment, Take posture break after 30 minutes for minimum 30 seconds to 2 minutes, Accessorize your laptop etc.

● Casual Postures (Sitting on sofa, on bed or on floor and working) - Adopting casual posture at home is ok to relax or take a break but need to make sure that you alternate your posture after every 15 minutes and get back to your neutral sitting posture to support your hip and spine.

● Standing and working - One can use storage cabinet as a standing workstation at home

Ms. Reena also explained 4 things to keep in mind working i.e.

1. Define your workstation

2. Create time for Activity

3. Routine is good

4. Take time to Meditate

At the end she took a live yonomics session with all delegates and demonstrated all the postures and how to take various stretch brakes. The webinar was very useful and interactive. At the end Ms. Aneeha Neeraja Rajan delivered a vote of thanks to speaker and all delegates.

Sustainability

Cham

ber

Happ

enin

gs

August 2021 27

The Sustainability Committee of the Bombay Chamber in partnership with Siemens Ltd., had organised 10th batch of Certified Industrial Electrical Safety Training with 70% practical assignments and 30% theory. There were 23 delegates participated from different organizations.

Mr. A. R. Davies was the speaker. He is an Electrical Engineer with more than 35 years of experience in Engineering, Installation, Commissioning Maintenance and Project Management. Mr. Davies is part of Siemens Ltd., co-operate EHS and currently heading Electrical Safety training portfolio as a principal trainer and coach with Siemens-SITRUST Training Centre. He is a certified trainer from BGETEM, ISSA, Dresden, Germany.

He explained in detail the training components of Electrical Safety such as Safety management, Zero harm culture, Dangers from electricity, Basic Principal of Electrical Accident Prevention, Fundamentals of electricity, Golden rules of electrical safety - Siemens video based interactions, Electrical emergency handling, Rescue and incident reporting, Learning from past incidents and Route causes, Case studies & Importance of safe work method statement (SWMS), Storyboard and assignments for preparation of SWMS, Importance of single line diagram, Temporary power supply distribution earthing / grounding system.

On day two, he explained about RCCB – Residual Current Circuit breakers, MCB – Miniature Circuit Breakers, AFDD – Arc Fault Detector Device,

Importance of Single Line Diagram (SLD), Importance of Protection in Electrical S y s t e m s , P e r s o n a l Protective Equipment’s, IE Rules, Switchyard-Outdoor E q u i p m e n t ’s , I n d o o r Equipment’s, Panels, HV Panels, Transformers, Motors, Cables, Battery, Capacitors, IP protection and its importance, Static Electricity, Hazardous area Classification, Working near live parts under partial shutdown conditions, Arc Flash study & its importance, assignments - SWMS discussion & review, Safety commitment, Feedback and assessment.

In this training delegates got hands on experience through various group assignments, discussions and case studies.

Mr. Davies used several methodologies for the training such as case studies, video clips, practical assignments and group discussions.

On day two delegates appeared for an examination and the certificates valid for 3 years were presented to the delegates. Overall, the entire training was very informative, useful as well as interactive. The feedback of the delegates was encouraging and received an overwhelming response from the delegates.

Certified Industrial Electrical Safety TrainingJuly 29-30 2021


Understanding Body Language15th June 2021

The Young Bombay Forum of Bombay Chamber had organized a Webinar on Understanding Body Language. Ms. Shruti Rathod, Bombay Chamber welcomed the speaker and delegates. She introduced and briefly spoke on historical milestones of Bombay Chamber and Young Bombay Forum. There were 17 delegates participated from different organizations.

Ms. Supal Talati was the speaker of the webinar. She is a soft skills trainer and has her expertise in Interpersonal skills, Leadership skills, Body language, Public speaking, Time & stress management, etc. She shared an interesting and practical insights to a small, cohesive group of delegates.

We all have aspirations and we all want to climb that ladder of success. The basket full of achievements has communication at its base which would be our catalyst while we endeavor to reach the pinnacle of success. Well, it is rightly said by Peter Drucker – “The most important thing in communication is to hear what isn’t being said. ”Yes, we are talking about the non-verbal aspect of communication viz. BODY LANGUAGE which is more powerful than a word. In fact, Body language is the first language even before the spoken words and it speaks much more succinctly and honestly. Body language which depicts the communication with our gestures, postures, facial expressions and body movements also helps us to identify different emotional states an individual goes through.

Body language in business and in personal communication is proven to have a significant impact on the way that we perceive others. The body language you use with your consumers, stakeholders and employees can even form a part of your brand communication strategy and alter your

Young Bombay Forum

business identity The way you present yourself, both to your consumers and your employees will change how they feel about you. According to scientists and psychologists, nonverbal communications and body language in business are components of a social language that’s often much richer than mere words. The chances are you’ve felt upset or hurt by someone in the past, not because of the words they said, but “how” they said them

Ms. Supa l exp la ined in deta i led about the Introduction to the world of non-verbal communication & Core Aspects of body language, Importance of Body language pertaining to the areas of its application, connecting with people via body language, Personal space for social interaction, the impact of self-image towards developing a confident and positive body language, The power of First Impression and Open body language versus closed body language.

Overall, the entire webinar was highly interactive where delegates discussed their challenges with the speakers and got practical insights on the subject. The webinar received an excellent feedback from the delegates.

Cham

ber

Happ

enin

gs

August 2021 29

The Young Bombay forum of Bombay Chamber had organized a Webinar on Mentorship and Coaching within Leadership. Ms. Shruti Rathod, Bombay Chamber welcomed the speaker and delegates. She introduced and briefly spoke on historical milestones of Bombay Chamber and Young Bombay Forum. There were 48 delegates participated from different organizations.

Ms. Charu Sabnavis, Director, Delta Learning was the speaker. She shared a thought-provoking and practical insights with delegates which covered the detailed concept of Mentorship and Coaching.

Primarily, she introduced and explained the topic and connected with the delegates for the challenges and expectations about the mentorship and coaching. She also asked delegates to share their experiences about the best managers they have worked with and What is it about them which they admire? Voluntarily everyone shared their experiences with the trainer. She explained The GROW Model which stands for GOAL, REALITY, OPTIONS and WILL. It is a coaching framework used in conversations, meetings and everyday leadership to unlock potential and possibilities.

The model was originally developed in the 1980s by business coaches Graham Alexander, Alan Fine, and Sir John Whitmore. A good way of thinking about the GROW Model is to think about how you'd plan a journey. First, you decide where you are going (the goal), and establish where you currently are

Mentorship and Coaching within LeadershipJune 24, 2021

(your current reality). You then explore various routes (the options) to your destination. In the final step, establishing the will, you ensure that you're committed to making the journey, and are prepared for the obstacles that you could meet on the way.

She stated that Coaching is all about facilitating, questioning, challenging, encouraging reflective thinking and goal setting. Get the person to arrive at solutions, can be from a different background. Mentoring is about sharing experience, being a sounding board, drawing on one’s own journey to encourage and equip another on theirs. She explained the concept of coaching and mentoring with the help of various activities, tasks and case studies.



Mumbai

AZB House Peninsula Corporate Park Ganpatrao Kadam Marg

Lower Parel Mumbai 400013

TEL +91 22 40729999 | FAX +91 22 66396888 | E-MAIL [email protected]

One Forbes · 5th Floor VB Gandhi Marg

Kala Ghoda Mumbai 400001


Delhi

AZB House Plot No. A8

Sector 4 Noida 201301


Gurgaon

Unitech Cyber Park 602 Tower-B · 6th floor

Sector 39 Gurgaon 122001


Bangalore

Embassy Icon · 7th Floor Infantry Road

Bangalore 560 001 TEL +91 80 42400500 | FAX +91 80 22213947 | E-MAIL [email protected]

Pune

Onyx Towers 1101-B · 11th floor North Main Road

Koregaon Park Pune 411001


www.azbpartners.com

Bombay Chamber offers you modern meeting rooms that are kitted out with the latest technology and beautifully designed furniture. We have a variety of halls including smaller space that caters for one-to-one meetings all the way up to large full-sized boardrooms.

Your Safety is Our Priority

We are ready to greet you again with COVID-19 Protocols being followed: Guests are required to have the Aarogya Setu app on

their phones Temperature Screening of Guests and Staff is done Sanitizers placed at common areas Masks and Disposable gloves are given to all our staff Contactless Catering available Frequent Sanitization and Cleaning of Common Areas Seating arrangements as per social distancing norms

BOMBAY CHAMBER OF COMMERCE AND INDUSTRY

Registered office: Mackinnon Mackenzie Building, 3rd Floor, Shoorji Vallabhdas Marg, Ballard Estate, Mumbai 400 001. Ph.022-4910 0215 / 0200 Admin office - ‘The Ruby’, 4th Floor, NW, 29, Senapati Bapat Marg, Dadar (West), Mumbai 400 028. Ph.022-6120 0232

The right place for Conferences, Seminars, Arbitrations, Mediations and Board Meetings -------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- Venue - ‘ The Ruby ’, Dadar (W)

Kindly visit our website www.bombaychamber.com for more details.

COVID-19 Protocols followed

Email us at [email protected] / [email protected]

Video Conferencing and Catering Services available as per requirement

*terms and conditions apply

Attractive discounts for

bulk bookings*

[email protected]

[email protected]

bombay chamber review

Documents