Boost your knowledge, career

and expertise to stand out from

the crowd!

LEADERSHIP AND

MANAGEMENT COURSES

• Award in Leadership & Management Skills for Emerging Managers

(INSPIRE) – MQF Level 4

• Award in Leadership & Management Skills for Middle Managers

(APEX) – MQF Level 5

• Award in Essential Skills for Emerging Leaders – MQF Level 4

• Award in Leadership Skills for Emerging Managers (IMPACT 360) –

MQF Level 5

• Award in Coaching Skills for the Workplace – MQF Level 5

• Award in Train the Trainer – MQF Level 4

• Award in Advanced Train the Trainer – MQF Level 5

• An Introduction to Leadership

• Leading with Emotional Intelligence

• Thinking Strategically Like a Leader

• Negotiating Skills for Leaders

• Building your Personal Leadership Brand

• Managing a Diverse Workforce

• Managing Projects Successfully

• Managing and developing talent

o Coaching Sessions

• Managing Up

• An Introduction to Teams

• Motivating Your Team for Peak Performance

• Coaching Your Team for Performance

• Hiring the Team

• Overcoming Team Dysfunctions

• Developing Team Culture

• Boosting your Team’s Productivity

• Leading Remote Teams Successfully

• Achieving Quick Changeover

• Managing Performance and Behaviour through Feedback

• Boosting Your Productivity

• Conducting Effective Performance Appraisals

• An Introduction to Local Employment Law

• Understanding Finance for the Non-Accountant

• Resolving Conflict at Work

• Problem-Solving and Decision-Making Techniques

• Handling Difficult Conversations at Work

• Facilitating Successful Meetings

• Managing Anger and Other Challenging Behaviours in the

Workplace

• Reviving Employee Trust and Commitment

• Developing Creativity – Techniques for Releasing Creativity at Work

• Dealing with and Managing Change

• Developing Accurate Self-Awareness – Understanding One’s OWN

Personality

• Managing Stress at the Workplace

• Communicating Effectively at the Workplace

SALES AND CUSTOMER

SERVICE SKILLS

• Award in Sales Skills and Techniques – IMPRESS+ – MQF Level 4

• Award in Delivering Outstanding Customer Service – WOW! – MQF

Level 4

• Upselling Skills for Front of House Employees

• Upselling Skills for Food and Beverage Employees

• IMPRESSive Sales Management

• Telesales

• Essential Elements for Delivering Outstanding Customer Service

• Communication Skills for Outstanding Customer Service

• Complaint Handling and Managing Complex Customers

Experiences

• Developing a Branded Customer Service Programme

• Developing Impactful Customer Relationships for a Positive

Customer Experience

ORGANISATIONAL SKILLS

• Award in Business English Writing Skills -MQF Level 4

• Telephone Answering Skills

• Basic Business English Writing Skills

• Professional Email and Letter Writing

• Business Report Writing

• Business Meeting Minute-Taking Skills

• Business and Workplace Etiquette and Courtesies

• Business Ethics, Social Responsibility and Values

INTERPERSONAL SKILLS

• Award in Influential Dialogue – MQF Level 5

• Award in Presentation and Public Speaking Skills – MQF Level 5

• Effective Communication Skills

• Advanced Communication Skills

• The Psychology of Body Language

• Understanding and Working with Group Dynamics

• The Skills of Active Listening and Questioning Techniques

• Giving and Receiving Effective Feedback

• The Power of Assertiveness

• Resolving Conflict at Work

• Negotiating Skills for Leaders

• Managing Anger and Other Challenging Behaviours in the

Workplace

SELF-DEVELOPMENT SKILLS

• Award in Emotional Intelligence at Work – MQF Level 5

• Leading from Within – Aligning Yourself for Full Potential

• Stress Management and Achieving Work-Life Balance

• Developing Personal Power – Building Self-Confidence and

Personal Potential

• Developing Personal Goals and Strategies

• Time Management Skills- Getting (the Right) Things Done

• Developing Accurate Self-Awareness – Understanding One’s OWN

Personality

• Developing Creativity – Techniques for Releasing Creativity at Work

• BOOST YOUR Self

• BOOST YOUR Career

HR-RELATED SKILLS

• Recruitment & Selection Techniques

• Interviewing with Impact

• Developing a Training and Development Strategy

• Developing an Employee Induction Programme

• Becoming an Employer of Choice

• Harnessing Social Media for Employee Resourcing and Recruitment

SPECIALISED SKILLS

• Award in Skills for Enforcement Officers -MQF Level 5

ACCREDITED PROGRAMMES

• Award in Leadership & Management Skills for Emerging Managers

(INSPIRE) – MQF Level 4

• Award in Leadership & Management Skills for Middle Managers

(APEX) – MQF Level 5

• Award in Essential Skills for Emerging Leaders – MQF Level 4

• Award in Leadership Skills for Emerging Managers (IMPACT 360) –

MQF Level 5

• Award in Coaching Skills for the Workplace – MQF Level 5

• Award in Train the Trainer – MQF Level 4

• Award in Advanced Train the Trainer – MQF Level 5

• Award in Sales Skills and Techniques – IMPRESS+ – MQF Level 4

• Award in Delivering Outstanding Customer Service – WOW! – MQF

Level 4

• Award in Business English Writing Skills -MQF Level 4

• Award in Influential Dialogue – MQF Level 5

• Award in Presentation and Public Speaking Skills – MQF Level 5

• Award in Emotional Intelligence at Work – MQF Level 5

• Award in Skills for Enforcement Officers -MQF Level 5