boost your outsourced telesales channel with leaddesk software
TRANSCRIPT
Boost Your Outsourced Telesales
Channel with LeadDesk Software
CLOSE MORE!
Empower your existing sales partners & access a network of
LeadDesk call centers
Boost Your Outsourced Telesales
Channel with LeadDesk Software
Available Europe-wide!
Europe’s Most Loved Call Center Software
LeadDesk Is the Software to Control & Grow Your Outsourced Telesales Channel
Easy-to-use, confi gurable cloud software accepted by any call center
Scale from one center to 10s of centers
Plug’n play telephony options – new center up and running in few minutes
Predictive, progressive, preview & account dialer modes
Advanced monitoring & reporting
Secure & compliant with EU directives & local regulations
No CAPEX, low OPEX
Do you work with external partners with your telesales? LeadDesk is the way to orchestrate the activities of external partners. LeadDesk brings more effective campaigns, improved transparency, control and data security. Also, tap into the network of all call centers already using LeadDesk Software.
Take Your Telesales Channel to the Next Level
LeadDesk software allows you to
1 Give LeadDesk to your partners, make sure they have the most effective and keep all of them in the same secure environment 2 Observe the performance and activities of your partners3 Manage information exchange and campaigns, collect voicefilesandSMS/emailconfirmations4 Cultivate your data with LeadDesk – no more “Excel in, Excel out” way of working, but continuous cultivation of your leads & customer data
IMPORTANT: Get confi guration as a service, or confi gure LeadDesk yourself. LeadDesk software is easy to use!
How to get started?
Contact us to get a free assessment of the potential benefitsLeadDesksoftwarecouldbringyou!
Or, continue reading to get to the details.
How do you manage your external telesales channel at the moment? Are your partners working with best software, with the most effi cient & secure processes – or are they still in the “Excel in, Excel out” mode? Perhaps LeadDesk software can help.
CONTACT GLOBAL SALESMr. Lauri Pukkinen | +49 151 70226715 [email protected]
Telesales Channel to the Next LevelHow do you manage your external telesales channel at the moment? Are your partners working with best software, with the most effi cient & secure processes – or are they still in the “Excel in, Excel out” mode? Perhaps
CLOSE MORE!
By Rolling Out LeadDesk, You Improve the Life of All Stakeholders …
Call Center ManagerLeadDesk cuts costs with effortless setup & telephony options – and helps increase revenue with more efficientcampaigns.
AgentEnjoy higher earnings and more enjoyable work – LeadDesk helps to make more calls to the right people & achieve better hit rates.
ConsumerCompanies using LeadDesk value your privacy. LeadDesk also makes it easier to receive only those offers consumer wants to hear about.
… Not to Mention Radically Improving Your own Business
Product Owner Improve control & quality of outsourced sales resources. Grow business by using LeadDesk across all your call centers.
• Tight coordination, transparency & data-building• More transparency and control with partner call centers.• Best possible tools for inside sales, external agents and partners.• Less complexity & higher quality through standardized working methods• Better data security as integrated environment for sharing it• Cost-efficientsolutione.g.loweragentcallingcosts and partner system infrastructure costs.• Possibility to favor the best sales people and teams.• Improvedoperationsandsalese.g.email/SMS notificationsandalerts.• Stateoftheartusability–forgetspreadsheets!• Extensive and automatic data collection from contacts duringoperationse.g.presenceanalytics,calllength(sale/ no-sale) to build successful campaigns in the future.
• Improve control & quality of outsourced sales.• Grow your business by using LeadDesk across all call centers.• Lower cost per sale as -Lower barrier of entry for good sales teams -Less operating cost per sale for outsourced sales teams
Campaign distribution (whole or segmented) to inside sales, agents and partners – or even to individual agents at partners.
User storyA pan-European provider of Food Supplements has used
LeadDesk software since 2010
For me, LeadDesk is “Air Traffi c Control” and “data cultivation
machine” into my telesales channel.
My team uses these LeadDesk software features, almost every day
Campaign export to LeadDesk Software – can include products, contacts, subscriber info and due dates.
“Also, I am tapping into LeadDesk’s customer network of call centers to scale up my sales – now already in four European countries”
Contacts cleaned from passive/ inactive numbers.
The logic and special features of each campaign can be controlled as agreed with my partners e.g. automatic email/SMS, predictive calling and alerts.
Call campaignscan be monitored via LeadDesk – including orders and key metrics, such as call attempts and timestamps.
Transfer data back to warehouse automatically or manually at present times or dynamically in real time.
What Does LeadDesk Exactly Provide to Call Centers?These are the 7 main assets you can access, every day.
1. Admin interface
SetupagentmaskbyCampaign – it can be very simple or very advanced. Robust telephone client is built in.
3. Team screenTeam screen
Access with browser or smartphone, setup campaigns & monitor results with few clicks. Highlyconfigurable.
2. Agent interface
Showprogresstothewhole team. Who is the saleskingoftheday?!
4. Client/sponsor view
5. Programming interface
6. Operator service
7. LeadDesk team at your service!
Shareasmuchasyouwant–or as little as you want – with your subcontractors, product owner, sponsor, your own HQ. Uptoyou!
Want to integrate LeadDesk into some other software. No problem. Use our development interface, or rely on our ProfessionalCustomerServiceteam
api.leaddesk.com | developer.leaddesk.com
€/minuteLeadDeskisacertifiedVoIPoperator
in the whole EU area. We can bundle an operator service to LeadDesk offering - optimizedasperyourrequiredtraffic.
Close to 100 professionals in 10 countries. Developers, 24/7support,accountmanagers.Benefitfromourscale& get help where you need it, when you need it.
REQUIREMENTS:• Windows (XP, 7 and 8, etc.) supported. Also Mac and Linux. Contact support for more info• Internet connection• Optimized for the latest Chrome web browser (support for IE8 or later and the latest Firefox release)• Minimum screen resolution: 1280×800• Headphones(USBrecommended)
TELEPHONY AND CALLING:• GSMmodem,Landline,VoIP,PBX,GSMrouter,externalphone• Predictive,PowelDial,Progressive,Semi-Progressive, Preview, Click-to-call, Manual
KEY ELEMENTS:• Agent interface (calling and sales)• Admin interface (campaign management and dashboard)• Central database
INTEGRATION:• Dataimport(XLS,CSV)andexport(reporting)• Web API for 3rd party cloud apps• Contact us for the latest information on Pipedrive, FortnoxandothercustomCRM/billingintegration
LANGUAGES:• ENG/GER/FRA/SPA/POL/SWE/DEN/EST/FIN/HUN/ROM– more introduced on a monthly basis
HOSTING:• Customer data typically stored and hosted as part of the service, in the local cloud• Data storage (number and call data, recordings, statistics) at customer premises possible, requires customer-managed hosting
SERVER LOAD AND CAPACITY:• Servershostedandoperatedbymajorcloudserviceproviders• Large server capacity, auxiliary server available at all times• All data backed up every day, >99.9% service up-time
Datasheet
MORE RESOURCES ONLINE:WEB SITE: LEADDEK.COM • SUPPORT & DOCUMENTATION: SUPPORT.LEADDESK.COM • LIVE SERVICE STATUS: STATUS.LEADDESK.COM • DEVELOPER ACCESS: DEVELOPER.LEADDESK.COM AND API.LEADDESK.COM
PROTOCOLS:• VoIP:protocolsinuse:SIP/H.323(port5060/1720/others can be agreed)• Trafficbetweenclientandserver:HTTP/HTTPS(port80)• Voice:betweenclientGUIandpossibleGSMmodule:UDP (portcanbedefined)• VoicebetweenclientGUIandpossibleintegratedVoIP softphone: TCP
USER RIGHTS:• 5levelsofuserscanbedefined• Installation: Administrator user rights required• Usage: Normal user rights satisfactory
SECURITY:• Personal username and password for each team leader and agent• Data can be stored on our server or customer server• SSLinstalleduponrequest
USER SUPPORT:• 24/7/365servicehotline
PRICING:• Basicservicecomesinthreeeditions,each50€-150€/seat/ month• Contact sales to get your offer
ABOUT LEADDESK:• Product development and user support: Germany, the UK, Poland,Spain,theNetherland,Belgium,Ireland,Finland, Sweden,Denmark,Norway,Estonia.• Channel partners and system integrators used on a case-by- case basis• LeadDesk group mother company LeadDesk Oy, owns own subsidiaries in its priority local markets, such as LeadDesk AB, LeadDesk GmbH,LeadDeskASandLeadDesk Sp.zo.o.
