bos manpower overview 2016 - final
TRANSCRIPT
Your trusted everyday back office assistant
Outline
• What is Business Outsourcing
• Philippine IT-BPO
• What is Back-Office Outsourcing• What is Back-Office Outsourcing
• BOS Manpower
• Contact Us
What is Business Outsourcing
What is Business OutsourcingBusiness outsourcing is an arrangement
between one company that provides services for
another company. The outsourcing arrangement
helps companies reduce cost as well as create
new efficiencies by re-aligning some of its
operation to another company. The trend is operation to another company. The trend is
more common in information technology (data
management, analysis, network, etc), but has
now branched into other industries for services
that have usually been regarded as intrinsic to
managing a business (accounting, human
resource, multimedia, etc).
Philippine IT-BPO
IT-BPO Summary
The IT-BPO and global in-housecenter (GIC) industry in the Philippines has grown at an annual rate of 30 percent over a decade, rate of 30 percent over a decade, faster than the growth of the global offshore services market. As it has grown, the industry has diversified significantly in breadth, scale, and maturity of services
IT-BPO SummaryNumber one in voice, number two in non-voice In 2010, the Philippines emerged as the number one provider of voice IT-BPO services in the world, and in the ensuing period its leadership in this segment has been broadly acknowledged. There has been less visibility for the Philippines’ non-voice, complex services capability, and the contribution of global in-house centers (GICs).
These services are delivered in a wide range of functional and vertical areas, and include engineering, health care, legal, financial, creative, and software services—among many engineering, health care, legal, financial, creative, and software services—among many others—for the energy, banking, investment, insurance, shipping, and other industries.
Collectively, the industry provides services for a wide range of prominent FORTUNE 1000 firms in North America, Asia, and EU. IT-BPOs and GICs include small firms with less than 500 employees, mid-size companies with several thousand employees, and large multinationals with 10,000 to more than 20,000 full-time agents and knowledge workers. In 2012, the industry employed approximately 638,000 Filipinos and was expected to expand at least 20 percent before yearend.
IT-BPO SummarySuppliers and captives service a range of verticals and globally prominent logos
Value Proposition
62% of PH population is 15-64 yrs
•28% of workforce has tertiary education•52.5% have degrees in business admin, engineering and IT
3rd largest talent availability
The Philippines is a Top 3 location for talent according to analysts, both at the aggregate graduate pool level as well as among professionals in the finance and accounting areas and in other non-voice, complex services. From a cost perspective, the Philippines is competitively placed to provide the required arbitrage that new and mature buyers of IT-BPO services require. The industry also benefits from an enabling policy environment with impressive government and private-sector support for investors.
is 15-64 yrs
PH Literacy 95.4%
engineering and IT
30% of graduates in the Philippines are employable compared to 10% in India
•English w/ US accent•Cultural Affinity with US•Hospitable Nature
What is Back-Office Outsourcing
What is Back-Office Outsourcing
Historically, the back office and its function are simply defined as the administrative and support personnel in a financial services company. They execute financial services company. They execute the financial operations in the background allowing a company to focus on sales and marketing efforts to generate revenue.
What is Back-Office OutsourcingThe growth in outsourcing industry has widened the scope of services to other specialist companies rather than have people in house to do it to perform the following functions– Managing payroll
– Human Resources– Human Resources
– Accounting services
– Administration
– IT Management
– 3D Animation and asset development
– Data entry
– And more…
BOS Manpower
BOS Manpower was established in the Philippines to provide your efficient & trusted back-office assistance.
We recognize that every business can continue to We recognize that every business can continue to optimize and by outsourcing to BOS Manpower, we will provide functions and services to complete both low and high level tasks that allow your business to focus on essential high value functions to meet your business GOALS!
About BOS ManpowerBOS Manpower is founded and operated by a strong leadership team with over 17 years of IT-BPO experience from Fortune 500 companies namely Procter & Gamble, Accenture, Citibank NA Gamble, Accenture, Citibank NA and Hewlett Packard. The management team brings to its services a strong operational foundation that is grounded on customer experience, security and quality in all its processes.
BOS Manpower provides the following business operation services
• PS - Procurement Support• PS - Procurement Support
• VAA - Virtual Admin Assistant
• HRS - Human Resources Support
Procurement SupportThe procurement support service is setup to augment procurement teams by taking on the high volume repetitive work such as data entry, purchase order creation, database management, etc.
The virtual setup of tools and time zone allows businesses to pass on the work during the evening allowing most of the work to be completed the very allowing most of the work to be completed the very next day.
When you’d likely need this?Throughout the fiscal year, procurement activities progressively increase to a point where productivity is critically impacted.
Procurement Support
• Purchase order (PO) preparation
• System encoding & data entry
• Vendor DB management• Vendor DB management
Virtual Admin Assistant The service allows users to send either generic or specific unique tasks to the VAA during off hours allowing round the clock work.
When you’d likely need this?The Virtual Admin Assistant (VAA) service is offered to people on the go who need important but non-urgent ad-hoc tasks executed and completed.
Virtual Admin Assistant
• Filing
• Data Entry
• Schedule Management• Schedule Management
• Notifications
• Slides/Presentation Creation
Human Resources SupportThe Philippines has become a regional hub for HR services in the past decade for various organizations. The HR Support service functions as an HR black-box to quickly and efficiently turn around specific non-facing HR activities.around specific non-facing HR activities.
When you’d likely need this?For business that need general HR services such as payroll, HR system management, etc
Human Resources Support
Recruitment
CV Collection
Shared Services HR Operations
Employee LifecycleMonitoring and guidance from induction, through probation and beyond
Payroll and benefits administration
Screening & Assessment
from induction, through probation and beyond
Case Management (logging, documentation, etc)
Other Documentation
HR Systems management
Reporting and analysis
Traditional: hiring
…but spend what could’ve
gone to something else
Scenario
Traditional: hiring expensive qualified
resources to do more
Outsource work to skilled workers for significantly less $$
Tasks worked on while you sleep
Invest or repurpose $$
saved
Standard Process Flow
CustomerRequest
BOS MP ReceivesData
Accessed
Request Processed & completed
BOS MP confirms receipt
BOS MP accesses data securely in customer drive
Deletion of customer files (if
copying was necessary)
BOS MP sends
completion notification
Customer review/verification
acceptBOS MP closes
request
If it was necessary to copy files, BOS MP will delete and allow remote access to customer for verification (if requested by customer)
No
Yes
Value of BOS Manpower
Partnering with BOS Manpower, you will experience continuous optimizations and savings when yououtsource your small but important tasks to our
efficient back-office to complete. This efficient back-office to complete. This will allow your business to function
as planned and operate at thehighest capacity and focus
as intended or desired.
