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To better understand how various factors inhibit online interaction and exchange, and thereby constrain economic activity, the internet corporation for assigned names and numbers (icann) commissioned The boston consulting Group to prepare an independent report, Greasing the Wheels of the Internet Economy. This supplement contains data for each of the economies included in the 2013 bcG e-friction index.

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  • The Connected World

    Greasing the Wheels of the Internet EconomyA COUNTRY-BY-COUNTRY E-FRICTION ANALYSIS

  • The Boston Consulting Group (BCG) is a global management consulting firm and the worlds leading advisor on business strategy. We partner with clients from the private, public, and not-for-profit sectors in all regions to identify their highest-value opportunities, address their most critical challenges, and transform their enterprises. Our customized approach combines deep in sight into the dynamics of companies and markets with close collaboration at all levels of the client organization. This ensures that our clients achieve sustainable compet itive advantage, build more capable organizations, and secure lasting results. Founded in 1963, BCG is a private company with 81 offices in 45 countries. For more information, please visit bcg.com.

  • February 2014 | The Boston Consulting Group

    GREASING THE WHEELS OF THE INTERNET ECONOMY

    A COUNTRY-BY-COUNTRY E-FRICTION ANALYSIS

    Paul ZWillenBerG

    DOminiC FielD

    DaviD Dean

    The Connected World

    commissioned by

  • 2 | Greasing the Wheels of the Internet Economy

    CONTENTS

    3 Preface

    4 The STaTe of e-fricTion around The World

    8 a counTry-by-counTry e-fricTion analySiS

    74 noTe To The reader

  • The Boston Consulting Group | 3

    pREFACE

    To better understand how various factors inhibit online interaction and exchange, and thereby constrain economic activity, the internet corporation for assigned names and numbers (icann) commissioned The boston consulting Group to prepare an independent report, Greasing the Wheels of the Internet Economy. This supplement contains data for each of the economies included in the 2013 bcG e-friction index.

  • 4 | Greasing the Wheels of the Internet Economy

    THE STATE OF E-FRICTION AROuNd THE WORLd

    Many factors can inhibit consumers, businesses, and others from fully participating in the internet economy. The bcG e-friction index assesses the impact of 55 such factors on a country-by-country basis. We have grouped these indicators of friction into four components: infrastructure-related friction that limits basic internet access, industry sources that affect the ability of

    companies to maintain an internet presence and engage in online transactions, individual sources that constrain consumer internet activity, and information-related friction that involves the general availability of, and access to, online content. (See exhibits 1, 2, and 3.)

  • The Boston Consulting Group | 5

    1007550250

    NigeriaPakistan

    EgyptBangladesh

    VietnamPeru

    IndonesiaIndia

    KenyaColombia

    VenezuelaMorocco

    China

    BrazilMexico

    South AfricaArgentinaThailand

    PhilippinesKazakhstan

    TurkeySaudi Arabia

    RussiaJordan

    ChileKuwait

    UkraineGreece

    BulgariaItaly

    HungaryPanama

    SpainCzech Republic

    RomaniaPortugal

    PolandMalaysiaBahrain

    SloveniaSouth Korea

    United Arab EmiratesQatarIsraelJapan

    EstoniaFranceIreland

    New ZealandBelgium

    SingaporeAustralia

    AustriaUnited Kingdom

    Low e-friction

    High e-friction

    Infrastructure Industry Individual Information

    GermanyCanada

    NetherlandsNorwayIceland

    United StatesHong Kong

    SwitzerlandDenmark

    FinlandSweden

    Source: BCG e-Friction index model.

    Exhibit 1 | The BCG e-Friction Index

  • 6 | Greasing the Wheels of the Internet Economy

    Infrastructure Industry Individual Information

    100500

    NigeriaKenya

    PeruIndia

    PakistanEgypt

    IndonesiaSouth AfricaBangladesh

    ChinaColombiaMorocco

    Philippines

    VietnamBrazil

    MexicoVenezuelaArgentinaThailand

    ChileKazakhstan

    KuwaitSaudi Arabia

    JordanMalaysia

    Turkey

    QatarRussiaGreece

    HungarySpain

    UkraineUnited Arab Emirates

    PolandPortugal

    ItalyNew Zealand

    PanamaBahrain

    BulgariaFrance

    AustraliaCzech Republic

    IsraelEstonia

    SloveniaBelgium

    IrelandJapan

    CanadaSingaporeRomania

    United KingdomNetherlandsSouth Korea

    GermanyAustriaNorway

    United StatesSwitzerland

    FinlandDenmark

    Hong KongIcelandSweden

    100500

    ArgentinaVenezuela

    BangladeshRomania

    NigeriaUkraine

    EgyptColombia

    KuwaitVietnam

    South KoreaChile

    PortugalBahrain

    IrelandAustria

    PanamaIsrael

    DenmarkSaudi Arabia

    GermanyIcelandFranceJapan

    New ZealandMalaysia

    Canada

    United KingdomBelgiumNorway

    United StatesAustralia

    United Arab EmiratesSwitzerland

    Netherlands

    RussiaPakistan

    Peru

    BulgariaBrazilKenya

    KazakhstanMexicoGreecePoland

    ItalyCzech Republic

    HungaryPhilippines

    TurkeyThailand

    SloveniaMorocco

    ChinaIndonesia

    SpainIndia

    South AfricaJordan

    Estonia

    QatarFinlandSweden

    SingaporeHong Kong

    500 100

    EgyptBangladesh

    PakistanNigeria

    PeruVietnam

    VenezuelaMexico

    BulgariaArgentina

    MoroccoColombiaIndonesia

    UkraineIndia

    BrazilRomania

    KenyaJordanChina

    PhilippinesGreece

    ThailandSouth Africa

    ItalyKazakhstan

    TurkeyHungary

    RussiaPanamaSlovenia

    ChileSaudi Arabia

    KuwaitJapan

    PortugalCzech Republic

    South KoreaSpain

    EstoniaMalaysia

    PolandIsrael

    BahrainIrelandIceland

    United Arab EmiratesUnited Kingdom

    United StatesNew Zealand

    AustraliaFrance

    AustriaSingapore

    QatarBelgium

    Hong KongGermanyDenmark

    NorwayCanada

    NetherlandsSwitzerland

    SwedenFinland

    United Kingdom

    0 10050

    ChileColombia

    BahrainMexicoNigeria

    VenezuelaBulgaria

    PeruEgypt

    Czech RepublicJapan

    BangladeshArgentina

    SpainPortugal

    KenyaUnited Arab Emirates

    IsraelKuwait

    SloveniaQatar

    Greece

    Hong KongPhilippines

    Belgium

    Saudi ArabiaPakistanVietnamThailand

    IndonesiaIndia

    TurkeyKazakhstan

    ChinaMorocco

    JordanSouth Korea

    Brazil

    South AfricaRussia

    SingaporePanama

    ItalyMalaysiaRomaniaUkraineFrancePoland

    HungaryNetherlands

    AustriaSwitzerland

    IrelandNorwayEstonia

    GermanyNew Zealand

    SwedenAustralia

    CanadaFinlandIceland

    United StatesDenmark

    Lowe-friction

    Highe-friction

    Source: BCG e-Friction index model.

    Exhibit 2 | Country Scores, by Component of e-Friction

  • The Boston Consulting Group | 7

    Internet bandwidth per capita (ITU)

    International Internet bandwidth per capita (TeleGeography)

    Consumer broadband penetration (%) (Pyramid Research)

    Business fixed-broadband penetration (%) (Pyramid Research)

    Mobile Internet subscription penetration (%) (Ovum)

    Number of IPv4 registrations per capita (BGP potaroo)

    Number of IPv6 registrations per capita (BGP potaroo)

    Quality of transport infrastructure for physical fulfilment (07) (WEF)

    Quality of electricity and telephony infrastructure (07) (WEF)

    Quality of education system (07) (WEF)

    Adult literacy rate (%) (WEF)

    ICT skills (110) (WCC)

    Number of domains registered to each ccTLD per capita (Google)

    Number of online open-encyclopedia pages in home language (Wikipedia1)

    Number of micromessages made in home language (Twitter2)

    Share of population using social networks (%) (comScore)

    Commitment to open data (01) (Open Knowledge Foundation)

    Press Freedom Index (0100) (Reporters Without Borders)

    Freedom on the Net (0100) (Freedom House)

    Filtering score (115) (OpenNet Initiative)

    Internet users (%) (World Bank)

    Availability of financial services (07) (WEF)

    Affordability of financial services (07) (WEF)

    Market penetration of bank accounts (%) (WEF)

    Population using online personal finance (%) (comScore)

    Debit card penetration (%) (WEF)

    Cyber security being adequately addressed (110) (WCC)

    Trust in privacy of credit card and other financial data (survey score) (BCG)

    Trust in privacy of other personal data (survey score) (BCG)

    ICT skills (110) (WCC) Quality of math and science education (07) (WEF)

    Availability of qualified engineers (07) (WEF)

    Capacity for innovation (07) (WEF)

    Financial-market sophistication (07) (WEF)

    Financing through local equity market (07) (WEF)

    Ease of access to loans (07) (WEF)

    Foreign direct-investment-to-GDP ratio (WEF)

    Venture capital availability (07) (WEF)

    Strength of intellectual property protection (07) (WEF)

    Burden of customs procedures (07) (WEF)

    Prevalence of trade barriers (07) (WEF)

    Number of days to set up a business (WEF)

    Company-level technology absorption (07) (WEF)

    Peak fixed-broadband connection speed (Mbps) (Akamai)

    Average fixed-broadband connection speed (Mbps) (Akamai)

    Peak mobile-connection speed (Mbps) (Akamai)

    Average mobile-connection speed (Mbps) (Akamai)

    Fixed-broadband pricing ($ per month at PPP) (WEF)

    Mobile pricing ($ per minute local call off-net [peak] at PPP) (WCC)

    Traffic volumes per capita (Mbps) (Cisco)

    International traffic volumes per capita (Mbps) (TeleGeography)

    Exchange points per capita (Euro-IX)

    Number of networks (ASNs) per capita (BGP potaroo)

    Content registered to ccTLD hosted onshore (%) (Pingdom)

    Existence of independent regulator (01 score) (ITU, BCG)

    Infrastructure

    Access

    Speed

    Price

    Traffic

    Architecture

    Information

    Sites

    Content

    Data

    Objectivity

    Obstacles

    Industry

    Infrastructure

    Labor

    Capital

    Economy

    Technology

    Individual

    Ability

    Access

    Banking

    Payments

    Trust

    Source: BCG e-Friction index model.Note: iTu = international Telecommunication union; iPv4 = internet Protocol version 4; BGP = Border Gateway Protocol; iPv6 = internet Protocol version 6; mbps = megabits per second; PPP = purchasing power parity; WeF = World economic Forum; WCC = World Competitiveness Center; euro-iX = european internet exchange association; aSn = autonomous system number; ccTlD = country code top-level domain; iCT = information and communications technology.1For China, the number of entries on Hudong and Baidu Baike was used.2For China, the number of messages posted to Sina Weibo and Tencent Weibo per day was used.

    Exhibit 3 | The Four Components of e-Friction Comprise 55 Indicators

  • 8 | Greasing the Wheels of the Internet Economy

    A COuNTRY-bY-COuNTRY E-FRICTION ANALYSIS

    The bcG e-friction index rates coun-tries on a scale of 0 to 100. no economy is entirely frictionless, of course, and sources of friction evolve over time, but a hypotheti-cal country that comes out on top on all 55 friction indicators in our index today would score 0or no e-friction. a country that ranks last across the board would score 100. We scored actual countries against these baselines.

    The 55 indicators are interrelated and work together to determine the overall friction af-fecting the digital economy of a particular

    country. each country can gain an under-standing of how it compares with neighbors and competitors by assessing its rankings across the different types of friction. it can thus determine where its efforts to eliminate sources of friction are best aimed.

    The exhibits on the following pages provide the details of each countrys e-friction score.

  • The Boston Consulting Group | 9

    Speed

    Architecture

    Traffic

    Price

    0 50 7525 100

    Infrastructure

    Labor

    Technology

    Economy

    Capital

    0 50 7525 100

    Ability

    Access

    Trust

    Payments

    Banking

    0 50 7525 100

    Sites

    Content

    Obstacles

    Objectivity

    Data

    0 50 7525 100

    Access

    Internetbandwidthper capita

    Quality of transportinfrastructure for

    physical fulfilmentQuality of

    education system

    Number ofdomains registeredto each ccTLD per

    capita

    Number of onlineopen-encyclopedia

    pages in homelanguage

    Number ofmicromessagesmade in home

    language

    Share ofpopulation using

    social networks(%)

    Commitment toopen data

    Press FreedomIndex

    Freedom onthe Net

    Filteringscore

    Adult literacyrate (%)

    ICT skills

    Internet users (%)

    Availability offinancial services

    Affordability offinancial services

    Market penetrationof bank accounts

    (%)

    Population usingonline personal

    finance (%)

    Debit cardpenetration (%)

    Cyber securitybeing adequately

    addressed

    Trust in privacyof credit card

    and otherfinancial data

    Trust in privacyof other

    personal data

    Quality ofelectricity and

    telephonyinfrastructure

    ICT skills

    Quality ofmath and

    science education

    Availability ofqualified engineers

    Capacity forinnovation

    Financial-marketsophistication

    Financing throughlocal equity market

    Ease of accessto loans

    Foreign direct-investment-to-GDP

    ratio

    Venture capitalavailability

    Strength ofintellectual

    property protection

    Burden of customsprocedures

    Prevalence oftrade barriers

    Number of daysto set up a

    business

    Company-leveltechnologyabsorption

    InternationalInternet bandwidth

    per capita

    Consumerbroadband

    penetration (%)

    Businessfixed-broadbandpenetration (%)

    Mobile Internetsubscription

    penetration (%)

    Number of IPv4registrations

    per capita

    Number of IPv6registrations

    per capita

    Peak fixed-broadband

    connection speed

    Average fixed-broadband

    connection speed

    Peak mobile-connection speed

    Average mobile-connection speed

    Fixed-broadbandpricing ($ per

    month at PPP)

    Mobile pricing($ per minute local

    call off-net [peak]at PPP)

    Traffic volumesper capita

    Internationaltraffic volumes

    per capita

    Exchange pointsper capita

    Number ofnetworks (ASNs)

    per capita

    Content registeredto ccTLD hosted

    onshore (%)

    Existence ofindependent

    regulator

    INFRASTRUCTURE

    Indicator Ranke-Friction score e-Friction score

    INDUSTRY

    Indicator Rank e-Friction score Rank e-Friction score Rank

    INDIVIDUAL

    Indicator

    INFORMATION

    Indicator

    Overall Overall Overall Overall

    43

    26

    45*

    41

    NA

    NA

    28

    22

    44

    32

    33

    17

    53

    38

    4

    56

    58

    57

    NA

    54

    51

    47

    34

    57

    38

    51

    1*

    59

    53

    47

    58

    49

    54

    65

    63

    63

    64

    64

    64

    65

    59

    61

    53

    55

    32

    47

    39

    65

    65

    52

    43

    42

    55

    NA

    NA

    e-Friction Score: 67Rank: 49

    48 65 56 36

    Argentina

    Source: BCG e-Friction index model.Note: iPv4 = internet Protocol version 4; iPv6 = internet Protocol version 6; PPP = purchasing power parity; aSn = autonomous system number; ccTlD = country code top-level domain; iCT = information and communications technology; * = discrete scale, with several countries sharing an equal ranking; na = not available. For definitions and source information for each indicator, please see exhibit 3.

  • 10 | Greasing the Wheels of the Internet Economy

    Speed

    Architecture

    Traffic

    Price

    0 50 7525 100

    Infrastructure

    Labor

    Technology

    Economy

    Capital

    0 50 7525 100

    Ability

    Access

    Trust

    Payments

    Banking

    0 50 7525 100

    Sites

    Content

    Obstacles

    Objectivity

    Data

    0 50 7525 100

    Access

    Internetbandwidthper capita

    Quality of transportinfrastructure for

    physical fulfilmentQuality of

    education system

    Number ofdomains registeredto each ccTLD per

    capita

    Number of onlineopen-encyclopedia

    pages in homelanguage

    Number ofmicromessagesmade in home

    language

    Share ofpopulation using

    social networks(%)

    Commitment toopen data

    Press FreedomIndex

    Freedom onthe Net

    Filteringscore

    Adult literacyrate (%)

    ICT skills

    Internet users (%)

    Availability offinancial services

    Affordability offinancial services

    Market penetrationof bank accounts

    (%)

    Population usingonline personal

    finance (%)

    Debit cardpenetration (%)

    Cyber securitybeing adequately

    addressed

    Trust in privacyof credit card

    and otherfinancial data

    Trust in privacyof other

    personal data

    Quality ofelectricity and

    telephonyinfrastructure

    ICT skills

    Quality ofmath and

    science education

    Availability ofqualified engineers

    Capacity forinnovation

    Financial-marketsophistication

    Financing throughlocal equity market

    Ease of accessto loans

    Foreign direct-investment-to-GDP

    ratio

    Venture capitalavailability

    Strength ofintellectual

    property protection

    Burden of customsprocedures

    Prevalence oftrade barriers

    Number of daysto set up a

    business

    Company-leveltechnologyabsorption

    InternationalInternet bandwidth

    per capita

    Consumerbroadband

    penetration (%)

    Businessfixed-broadbandpenetration (%)

    Mobile Internetsubscription

    penetration (%)

    Number of IPv4registrations

    per capita

    Number of IPv6registrations

    per capita

    Peak fixed-broadband

    connection speed

    Average fixed-broadband

    connection speed

    Peak mobile-connection speed

    Average mobile-connection speed

    Fixed-broadbandpricing ($ per

    month at PPP)

    Mobile pricing($ per minute local

    call off-net [peak]at PPP)

    Traffic volumesper capita

    Internationaltraffic volumes

    per capita

    Exchange pointsper capita

    Number ofnetworks (ASNs)

    per capita

    Content registeredto ccTLD hosted

    onshore (%)

    Existence ofindependent

    regulator

    e-Friction Score: 30Rank: 14

    INFRASTRUCTURE

    Indicator Ranke-Friction score e-Friction score

    INDUSTRY

    Indicator Rank e-Friction score Rank e-Friction score Rank

    INDIVIDUAL

    Indicator

    INFORMATION

    Indicator

    Overall Overall Overall Overall24 9 15 6

    20

    8

    1*

    18

    13

    17

    8

    1*

    23

    34

    20

    20

    5

    10

    1

    36

    38

    34

    34

    57

    62

    19

    37

    9

    11

    35

    1*

    16

    16

    30

    24

    28

    21

    9

    6

    20

    16

    19

    12

    17

    1

    13

    31

    18

    8

    30

    17

    20

    28

    3

    20

    13

    26

    24

    13

    Australia

    Source: BCG e-Friction index model.Note: iPv4 = internet Protocol version 4; iPv6 = internet Protocol version 6; PPP = purchasing power parity; aSn = autonomous system number; ccTlD = country code top-level domain; iCT = information and communications technology; * = discrete scale, with several countries sharing an equal ranking; na = not available. For definitions and source information for each indicator, please see exhibit 3.

  • The Boston Consulting Group | 11

    Speed

    Architecture

    Traffic

    Price

    0 50 7525 100

    Infrastructure

    Labor

    Technology

    Economy

    Capital

    0 50 7525 100

    Ability

    Access

    Trust

    Payments

    Banking

    0 50 7525 100

    Sites

    Content

    Obstacles

    Objectivity

    Data

    0 50 7525 100

    Access

    Internetbandwidthper capita

    Quality of transportinfrastructure for

    physical fulfilmentQuality of

    education system

    Number ofdomains registeredto each ccTLD per

    capita

    Number of onlineopen-encyclopedia

    pages in homelanguage

    Number ofmicromessagesmade in home

    language

    Share ofpopulation using

    social networks(%)

    Commitment toopen data

    Press FreedomIndex

    Freedom onthe Net

    Filteringscore

    Adult literacyrate (%)

    ICT skills

    Internet users (%)

    Availability offinancial services

    Affordability offinancial services

    Market penetrationof bank accounts

    (%)

    Population usingonline personal

    finance (%)

    Debit cardpenetration (%)

    Cyber securitybeing adequately

    addressed

    Trust in privacyof credit card

    and otherfinancial data

    Trust in privacyof other

    personal data

    Quality ofelectricity and

    telephonyinfrastructure

    ICT skills

    Quality ofmath and

    science education

    Availability ofqualified engineers

    Capacity forinnovation

    Financial-marketsophistication

    Financing throughlocal equity market

    Ease of accessto loans

    Foreign direct-investment-to-GDP

    ratio

    Venture capitalavailability

    Strength ofintellectual

    property protection

    Burden of customsprocedures

    Prevalence oftrade barriers

    Number of daysto set up a

    business

    Company-leveltechnologyabsorption

    InternationalInternet bandwidth

    per capita

    Consumerbroadband

    penetration (%)

    Businessfixed-broadbandpenetration (%)

    Mobile Internetsubscription

    penetration (%)

    Number of IPv4registrations

    per capita

    Number of IPv6registrations

    per capita

    Peak fixed-broadband

    connection speed

    Average fixed-broadband

    connection speed

    Peak mobile-connection speed

    Average mobile-connection speed

    Fixed-broadbandpricing ($ per

    month at PPP)

    Mobile pricing($ per minute local

    call off-net [peak]at PPP)

    Traffic volumesper capita

    Internationaltraffic volumes

    per capita

    Exchange pointsper capita

    Number ofnetworks (ASNs)

    per capita

    Content registeredto ccTLD hosted

    onshore (%)

    Existence ofindependent

    regulator

    e-Friction Score: 29Rank: 13

    INFRASTRUCTURE

    Indicator Ranke-Friction score e-Friction score

    INDUSTRY

    Indicator Rank e-Friction score Rank e-Friction score Rank

    INDIVIDUAL

    Indicator

    INFORMATION

    Indicator

    Overall Overall Overall Overall

    30

    4

    NA

    30

    27

    9

    NA

    NA

    13

    5

    23

    27

    8

    15

    18

    28

    16

    19

    8

    49

    12

    NA

    11

    20

    8

    47

    1*

    20

    4

    42

    26

    35

    13

    30

    34

    34

    35

    15

    13

    18

    58

    16

    24

    19

    8

    42

    20

    15

    17

    10

    25

    9

    5

    NA

    NA

    9 25 13 15

    Austria

    Source: BCG e-Friction index model.Note: iPv4 = internet Protocol version 4; iPv6 = internet Protocol version 6; PPP = purchasing power parity; aSn = autonomous system number; ccTlD = country code top-level domain; iCT = information and communications technology; * = discrete scale, with several countries sharing an equal ranking; na = not available. For definitions and source information for each indicator, please see exhibit 3.

  • 12 | Greasing the Wheels of the Internet Economy

    Speed

    Architecture

    Traffic

    Price

    0 50 7525 100

    Infrastructure

    Labor

    Technology

    Economy

    Capital

    0 50 7525 100

    Ability

    Access

    Trust

    Payments

    Banking

    0 50 7525 100

    Sites

    Content

    Obstacles

    Objectivity

    Data

    0 50 7525 100

    Access

    Internetbandwidthper capita

    Quality of transportinfrastructure for

    physical fulfilmentQuality of

    education system

    Number ofdomains registeredto each ccTLD per

    capita

    Number of onlineopen-encyclopedia

    pages in homelanguage

    Number ofmicromessagesmade in home

    language

    Share ofpopulation using

    social networks(%)

    Commitment toopen data

    Press FreedomIndex

    Freedom onthe Net

    Filteringscore

    Adult literacyrate (%)

    ICT skills

    Internet users (%)

    Availability offinancial services

    Affordability offinancial services

    Market penetrationof bank accounts

    (%)

    Population usingonline personal

    finance (%)

    Debit cardpenetration (%)

    Cyber securitybeing adequately

    addressed

    Trust in privacyof credit card

    and otherfinancial data

    Trust in privacyof other

    personal data

    Quality ofelectricity and

    telephonyinfrastructure

    ICT skills

    Quality ofmath and

    science education

    Availability ofqualified engineers

    Capacity forinnovation

    Financial-marketsophistication

    Financing throughlocal equity market

    Ease of accessto loans

    Foreign direct-investment-to-GDP

    ratio

    Venture capitalavailability

    Strength ofintellectual

    property protection

    Burden of customsprocedures

    Prevalence oftrade barriers

    Number of daysto set up a

    business

    Company-leveltechnologyabsorption

    InternationalInternet bandwidth

    per capita

    Consumerbroadband

    penetration (%)

    Businessfixed-broadbandpenetration (%)

    Mobile Internetsubscription

    penetration (%)

    Number of IPv4registrations

    per capita

    Number of IPv6registrations

    per capita

    Peak fixed-broadband

    connection speed

    Average fixed-broadband

    connection speed

    Peak mobile-connection speed

    Average mobile-connection speed

    Fixed-broadbandpricing ($ per

    month at PPP)

    Mobile pricing($ per minute local

    call off-net [peak]at PPP)

    Traffic volumesper capita

    Internationaltraffic volumes

    per capita

    Exchange pointsper capita

    Number ofnetworks (ASNs)

    per capita

    Content registeredto ccTLD hosted

    onshore (%)

    Existence ofindependent

    regulator

    e-Friction Score: 44Rank: 27

    INFRASTRUCTURE

    Indicator Ranke-Friction score e-Friction score

    INDUSTRY

    Indicator Rank e-Friction score Rank e-Friction score Rank

    INDIVIDUAL

    Indicator

    INFORMATION

    Indicator

    Overall Overall Overall Overall

    40

    NA

    29

    29

    NA

    43

    45

    49

    18

    26

    6

    NA

    12

    27

    23

    15

    39

    27 NA

    NA

    NA

    21

    NA

    32

    8

    18

    9

    NA

    52

    30 15

    10

    6*

    NA

    62

    63

    61

    60*

    NA

    NA

    NA

    NA

    NA

    NA

    NA

    NA

    NA

    7

    26

    29

    1*

    45

    39

    NA

    33

    27 27 22 46

    Bahrain

    Source: BCG e-Friction index model.Note: iPv4 = internet Protocol version 4; iPv6 = internet Protocol version 6; PPP = purchasing power parity; aSn = autonomous system number; ccTlD = country code top-level domain; iCT = information and communications technology; * = discrete scale, with several countries sharing an equal ranking; na = not available. For definitions and source information for each indicator, please see exhibit 3.

  • The Boston Consulting Group | 13

    Speed

    Architecture

    Traffic

    Price

    0 50 7525 100

    Infrastructure

    Labor

    Technology

    Economy

    Capital

    0 50 7525 100

    Ability

    Access

    Trust

    Payments

    Banking

    0 50 7525 100

    Sites

    Content

    Obstacles

    Objectivity

    Data

    0 50 7525 100

    Access

    Internetbandwidthper capita

    Quality of transportinfrastructure for

    physical fulfilmentQuality of

    education system

    Number ofdomains registeredto each ccTLD per

    capita

    Number of onlineopen-encyclopedia

    pages in homelanguage

    Number ofmicromessagesmade in home

    language

    Share ofpopulation using

    social networks(%)

    Commitment toopen data

    Press FreedomIndex

    Freedom onthe Net

    Filteringscore

    Adult literacyrate (%)

    ICT skills

    Internet users (%)

    Availability offinancial services

    Affordability offinancial services

    Market penetrationof bank accounts

    (%)

    Population usingonline personal

    finance (%)

    Debit cardpenetration (%)

    Cyber securitybeing adequately

    addressed

    Trust in privacyof credit card

    and otherfinancial data

    Trust in privacyof other

    personal data

    Quality ofelectricity and

    telephonyinfrastructure

    ICT skills

    Quality ofmath and

    science education

    Availability ofqualified engineers

    Capacity forinnovation

    Financial-marketsophistication

    Financing throughlocal equity market

    Ease of accessto loans

    Foreign direct-investment-to-GDP

    ratio

    Venture capitalavailability

    Strength ofintellectual

    property protection

    Burden of customsprocedures

    Prevalence oftrade barriers

    Number of daysto set up a

    business

    Company-leveltechnologyabsorption

    InternationalInternet bandwidth

    per capita

    Consumerbroadband

    penetration (%)

    Businessfixed-broadbandpenetration (%)

    Mobile Internetsubscription

    penetration (%)

    Number of IPv4registrations

    per capita

    Number of IPv6registrations

    per capita

    Peak fixed-broadband

    connection speed

    Average fixed-broadband

    connection speed

    Peak mobile-connection speed

    Average mobile-connection speed

    Fixed-broadbandpricing ($ per

    month at PPP)

    Mobile pricing($ per minute local

    call off-net [peak]at PPP)

    Traffic volumesper capita

    Internationaltraffic volumes

    per capita

    Exchange pointsper capita

    Number ofnetworks (ASNs)

    per capita

    Content registeredto ccTLD hosted

    onshore (%)

    Existence ofindependent

    regulator

    e-Friction Score: 75Rank: 62

    INFRASTRUCTURE

    Indicator Ranke-Friction score e-Friction score

    INDUSTRY

    Indicator Rank e-Friction score Rank e-Friction score Rank

    INDIVIDUAL

    Indicator

    INFORMATION

    Indicator

    Overall Overall Overall Overall

    59

    23

    13*

    NA

    50

    52

    44

    1*

    64

    65

    NA

    NA

    NA

    64

    NA

    NA

    NA

    NA

    NA

    9

    NA

    NA

    NA

    64

    57

    55

    11*

    62

    63

    NA

    56

    55

    62

    63

    32

    54

    61

    62

    57

    37

    53

    57

    65

    53

    63

    NA

    65

    57

    58

    49

    NA

    65

    NA

    NA

    NA

    57 63 64 37

    Bangladesh

    Source: BCG e-Friction index model.Note: iPv4 = internet Protocol version 4; iPv6 = internet Protocol version 6; PPP = purchasing power parity; aSn = autonomous system number; ccTlD = country code top-level domain; iCT = information and communications technology; * = discrete scale, with several countries sharing an equal ranking; na = not available. For definitions and source information for each indicator, please see exhibit 3.

  • 14 | Greasing the Wheels of the Internet Economy

    Speed

    Architecture

    Traffic

    Price

    0 50 7525 100

    Infrastructure

    Labor

    Technology

    Economy

    Capital

    0 50 7525 100

    Ability

    Access

    Trust

    Payments

    Banking

    0 50 7525 100

    Sites

    Content

    Obstacles

    Objectivity

    Data

    0 50 7525 100

    Access

    Internetbandwidthper capita

    Quality of transportinfrastructure for

    physical fulfilmentQuality of

    education system

    Number ofdomains registeredto each ccTLD per

    capita

    Number of onlineopen-encyclopedia

    pages in homelanguage

    Number ofmicromessagesmade in home

    language

    Share ofpopulation using

    social networks(%)

    Commitment toopen data

    Press FreedomIndex

    Freedom onthe Net

    Filteringscore

    Adult literacyrate (%)

    ICT skills

    Internet users (%)

    Availability offinancial services

    Affordability offinancial services

    Market penetrationof bank accounts

    (%)

    Population usingonline personal

    finance (%)

    Debit cardpenetration (%)

    Cyber securitybeing adequately

    addressed

    Trust in privacyof credit card

    and otherfinancial data

    Trust in privacyof other

    personal data

    Quality ofelectricity and

    telephonyinfrastructure

    ICT skills

    Quality ofmath and

    science education

    Availability ofqualified engineers

    Capacity forinnovation

    Financial-marketsophistication

    Financing throughlocal equity market

    Ease of accessto loans

    Foreign direct-investment-to-GDP

    ratio

    Venture capitalavailability

    Strength ofintellectual

    property protection

    Burden of customsprocedures

    Prevalence oftrade barriers

    Number of daysto set up a

    business

    Company-leveltechnologyabsorption

    InternationalInternet bandwidth

    per capita

    Consumerbroadband

    penetration (%)

    Businessfixed-broadbandpenetration (%)

    Mobile Internetsubscription

    penetration (%)

    Number of IPv4registrations

    per capita

    Number of IPv6registrations

    per capita

    Peak fixed-broadband

    connection speed

    Average fixed-broadband

    connection speed

    Peak mobile-connection speed

    Average mobile-connection speed

    Fixed-broadbandpricing ($ per

    month at PPP)

    Mobile pricing($ per minute local

    call off-net [peak]at PPP)

    Traffic volumesper capita

    Internationaltraffic volumes

    per capita

    Exchange pointsper capita

    Number ofnetworks (ASNs)

    per capita

    Content registeredto ccTLD hosted

    onshore (%)

    Existence ofindependent

    regulator

    e-Friction Score: 32Rank: 16

    INFRASTRUCTURE

    Indicator Ranke-Friction score e-Friction score

    INDUSTRY

    Indicator Rank e-Friction score Rank e-Friction score Rank

    INDIVIDUAL

    Indicator

    INFORMATION

    Indicator

    Overall Overall Overall Overall

    6

    11

    60*

    16

    58

    15

    NA

    NA

    10

    11

    15

    15

    38

    22

    40

    10

    10

    31

    32

    17

    42

    NA

    8

    31

    29

    49

    1*

    17

    12

    26

    3

    24

    10

    19

    36

    21

    22

    20

    16

    9

    8

    23

    NA

    6

    8

    26

    18

    14

    15

    14

    26

    10

    19

    NA

    NA

    19 12 10 24

    Belgium

    Source: BCG e-Friction index model.Note: iPv4 = internet Protocol version 4; iPv6 = internet Protocol version 6; PPP = purchasing power parity; aSn = autonomous system number; ccTlD = country code top-level domain; iCT = information and communications technology; * = discrete scale, with several countries sharing an equal ranking; na = not available. For definitions and source information for each indicator, please see exhibit 3.

  • The Boston Consulting Group | 15

    Speed

    Architecture

    Traffic

    Price

    0 50 7525 100

    Infrastructure

    Labor

    Technology

    Economy

    Capital

    0 50 7525 100

    Ability

    Access

    Trust

    Payments

    Banking

    0 50 7525 100

    Sites

    Content

    Obstacles

    Objectivity

    Data

    0 50 7525 100

    Access

    Internetbandwidthper capita

    Quality of transportinfrastructure for

    physical fulfilmentQuality of

    education system

    Number ofdomains registeredto each ccTLD per

    capita

    Number of onlineopen-encyclopedia

    pages in homelanguage

    Number ofmicromessagesmade in home

    language

    Share ofpopulation using

    social networks(%)

    Commitment toopen data

    Press FreedomIndex

    Freedom onthe Net

    Filteringscore

    Adult literacyrate (%)

    ICT skills

    Internet users (%)

    Availability offinancial services

    Affordability offinancial services

    Market penetrationof bank accounts

    (%)

    Population usingonline personal

    finance (%)

    Debit cardpenetration (%)

    Cyber securitybeing adequately

    addressed

    Trust in privacyof credit card

    and otherfinancial data

    Trust in privacyof other

    personal data

    Quality ofelectricity and

    telephonyinfrastructure

    ICT skills

    Quality ofmath and

    science education

    Availability ofqualified engineers

    Capacity forinnovation

    Financial-marketsophistication

    Financing throughlocal equity market

    Ease of accessto loans

    Foreign direct-investment-to-GDP

    ratio

    Venture capitalavailability

    Strength ofintellectual

    property protection

    Burden of customsprocedures

    Prevalence oftrade barriers

    Number of daysto set up a

    business

    Company-leveltechnologyabsorption

    InternationalInternet bandwidth

    per capita

    Consumerbroadband

    penetration (%)

    Businessfixed-broadbandpenetration (%)

    Mobile Internetsubscription

    penetration (%)

    Number of IPv4registrations

    per capita

    Number of IPv6registrations

    per capita

    Peak fixed-broadband

    connection speed

    Average fixed-broadband

    connection speed

    Peak mobile-connection speed

    Average mobile-connection speed

    Fixed-broadbandpricing ($ per

    month at PPP)

    Mobile pricing($ per minute local

    call off-net [peak]at PPP)

    Traffic volumesper capita

    Internationaltraffic volumes

    per capita

    Exchange pointsper capita

    Number ofnetworks (ASNs)

    per capita

    Content registeredto ccTLD hosted

    onshore (%)

    Existence ofindependent

    regulator

    e-Friction Score: 69Rank: 52

    INFRASTRUCTURE

    Indicator Ranke-Friction score e-Friction score

    INDUSTRY

    Indicator Rank e-Friction score Rank e-Friction score Rank

    INDIVIDUAL

    Indicator

    INFORMATION

    Indicator

    Overall Overall Overall Overall

    61

    47

    41*

    46

    46

    38

    29

    NA

    43

    45

    48

    47

    50

    40

    64

    50

    53

    50

    54

    5

    59

    44

    51

    39

    40

    44

    11*

    49

    44

    62

    62

    63

    32

    9=

    37

    38

    37

    49

    62

    56

    65

    39

    33

    61

    54

    62

    46

    25

    33

    37

    46

    30

    58

    48

    53

    51 51 50 53

    Brazil

    Source: BCG e-Friction index model.Note: iPv4 = internet Protocol version 4; iPv6 = internet Protocol version 6; PPP = purchasing power parity; aSn = autonomous system number; ccTlD = country code top-level domain; iCT = information and communications technology; * = discrete scale, with several countries sharing an equal ranking; na = not available. For definitions and source information for each indicator, please see exhibit 3.

  • 16 | Greasing the Wheels of the Internet Economy

    Speed

    Architecture

    Traffic

    Price

    0 50 7525 100

    Infrastructure

    Labor

    Technology

    Economy

    Capital

    0 50 7525 100

    Ability

    Access

    Trust

    Payments

    Banking

    0 50 7525 100

    Sites

    Content

    Obstacles

    Objectivity

    Data

    0 50 7525 100

    Access

    Internetbandwidthper capita

    Quality of transportinfrastructure for

    physical fulfilmentQuality of

    education system

    Number ofdomains registeredto each ccTLD per

    capita

    Number of onlineopen-encyclopedia

    pages in homelanguage

    Number ofmicromessagesmade in home

    language

    Share ofpopulation using

    social networks(%)

    Commitment toopen data

    Press FreedomIndex

    Freedom onthe Net

    Filteringscore

    Adult literacyrate (%)

    ICT skills

    Internet users (%)

    Availability offinancial services

    Affordability offinancial services

    Market penetrationof bank accounts

    (%)

    Population usingonline personal

    finance (%)

    Debit cardpenetration (%)

    Cyber securitybeing adequately

    addressed

    Trust in privacyof credit card

    and otherfinancial data

    Trust in privacyof other

    personal data

    Quality ofelectricity and

    telephonyinfrastructure

    ICT skills

    Quality ofmath and

    science education

    Availability ofqualified engineers

    Capacity forinnovation

    Financial-marketsophistication

    Financing throughlocal equity market

    Ease of accessto loans

    Foreign direct-investment-to-GDP

    ratio

    Venture capitalavailability

    Strength ofintellectual

    property protection

    Burden of customsprocedures

    Prevalence oftrade barriers

    Number of daysto set up a

    business

    Company-leveltechnologyabsorption

    InternationalInternet bandwidth

    per capita

    Consumerbroadband

    penetration (%)

    Businessfixed-broadbandpenetration (%)

    Mobile Internetsubscription

    penetration (%)

    Number of IPv4registrations

    per capita

    Number of IPv6registrations

    per capita

    Peak fixed-broadband

    connection speed

    Average fixed-broadband

    connection speed

    Peak mobile-connection speed

    Average mobile-connection speed

    Fixed-broadbandpricing ($ per

    month at PPP)

    Mobile pricing($ per minute local

    call off-net [peak]at PPP)

    Traffic volumesper capita

    Internationaltraffic volumes

    per capita

    Exchange pointsper capita

    Number ofnetworks (ASNs)

    per capita

    Content registeredto ccTLD hosted

    onshore (%)

    Existence ofindependent

    regulator

    e-Friction Score: 53Rank: 37

    INFRASTRUCTURE

    Indicator Ranke-Friction score e-Friction score

    INDUSTRY

    Indicator Rank e-Friction score Rank e-Friction score Rank

    INDIVIDUAL

    Indicator

    INFORMATION

    Indicator

    Overall Overall Overall Overall

    31

    53

    NA

    NA

    23

    36

    NA

    NA

    24

    19

    46

    34

    NA

    29

    41

    NA

    NA

    NA

    NA

    31

    44

    NA

    35

    22

    5

    6

    1*

    57

    43

    45

    37

    58

    58

    NA

    55

    28

    38

    55

    46

    58

    52

    59

    NA

    49

    31

    45

    40

    60

    63

    NA

    NA

    NA

    60

    NA

    NA

    26 52 57 42

    Bulgaria

    Source: BCG e-Friction index model.Note: iPv4 = internet Protocol version 4; iPv6 = internet Protocol version 6; PPP = purchasing power parity; aSn = autonomous system number; ccTlD = country code top-level domain; iCT = information and communications technology; * = discrete scale, with several countries sharing an equal ranking; na = not available. For definitions and source information for each indicator, please see exhibit 3.

  • The Boston Consulting Group | 17

    Speed

    Architecture

    Traffic

    Price

    0 50 7525 100

    Infrastructure

    Labor

    Technology

    Economy

    Capital

    0 50 7525 100

    Ability

    Access

    Trust

    Payments

    Banking

    0 50 7525 100

    Sites

    Content

    Obstacles

    Objectivity

    Data

    0 50 7525 100

    Access

    Internetbandwidthper capita

    Quality of transportinfrastructure for

    physical fulfilmentQuality of

    education system

    Number ofdomains registeredto each ccTLD per

    capita

    Number of onlineopen-encyclopedia

    pages in homelanguage

    Number ofmicromessagesmade in home

    language

    Share ofpopulation using

    social networks(%)

    Commitment toopen data

    Press FreedomIndex

    Freedom onthe Net

    Filteringscore

    Adult literacyrate (%)

    ICT skills

    Internet users (%)

    Availability offinancial services

    Affordability offinancial services

    Market penetrationof bank accounts

    (%)

    Population usingonline personal

    finance (%)

    Debit cardpenetration (%)

    Cyber securitybeing adequately

    addressed

    Trust in privacyof credit card

    and otherfinancial data

    Trust in privacyof other

    personal data

    Quality ofelectricity and

    telephonyinfrastructure

    ICT skills

    Quality ofmath and

    science education

    Availability ofqualified engineers

    Capacity forinnovation

    Financial-marketsophistication

    Financing throughlocal equity market

    Ease of accessto loans

    Foreign direct-investment-to-GDP

    ratio

    Venture capitalavailability

    Strength ofintellectual

    property protection

    Burden of customsprocedures

    Prevalence oftrade barriers

    Number of daysto set up a

    business

    Company-leveltechnologyabsorption

    InternationalInternet bandwidth

    per capita

    Consumerbroadband

    penetration (%)

    Businessfixed-broadbandpenetration (%)

    Mobile Internetsubscription

    penetration (%)

    Number of IPv4registrations

    per capita

    Number of IPv6registrations

    per capita

    Peak fixed-broadband

    connection speed

    Average fixed-broadband

    connection speed

    Peak mobile-connection speed

    Average mobile-connection speed

    Fixed-broadbandpricing ($ per

    month at PPP)

    Mobile pricing($ per minute local

    call off-net [peak]at PPP)

    Traffic volumesper capita

    Internationaltraffic volumes

    per capita

    Exchange pointsper capita

    Number ofnetworks (ASNs)

    per capita

    Content registeredto ccTLD hosted

    onshore (%)

    Existence ofindependent

    regulator

    e-Friction Score: 25Rank: 10

    INFRASTRUCTURE

    Indicator Ranke-Friction score e-Friction score

    INDUSTRY

    Indicator Rank e-Friction score Rank e-Friction score Rank

    INDIVIDUAL

    Indicator

    INFORMATION

    Indicator

    Overall Overall Overall Overall

    14 11 7 22

    7

    13*

    1

    17

    14

    NA

    1*

    8

    14

    11

    8

    10

    15

    1

    7

    15

    13

    7

    22

    14

    10

    8

    24

    4

    13

    19

    38

    20

    11

    29

    38

    12

    30

    20

    8

    4

    44

    11

    22

    21

    14

    39

    14

    20

    50

    8

    25

    21

    20

    50

    1*

    16 14 5 5

    Canada

    Source: BCG e-Friction index model.Note: iPv4 = internet Protocol version 4; iPv6 = internet Protocol version 6; PPP = purchasing power parity; aSn = autonomous system number; ccTlD = country code top-level domain; iCT = information and communications technology; * = discrete scale, with several countries sharing an equal ranking; na = not available. For definitions and source information for each indicator, please see exhibit 3.

  • 18 | Greasing the Wheels of the Internet Economy

    Speed

    Architecture

    Traffic

    Price

    0 50 7525 100

    Infrastructure

    Labor

    Technology

    Economy

    Capital

    0 50 7525 100

    Ability

    Access

    Trust

    Payments

    Banking

    0 50 7525 100

    Sites

    Content

    Obstacles

    Objectivity

    Data

    0 50 7525 100

    Access

    Internetbandwidthper capita

    Quality of transportinfrastructure for

    physical fulfilmentQuality of

    education system

    Number ofdomains registeredto each ccTLD per

    capita

    Number of onlineopen-encyclopedia

    pages in homelanguage

    Number ofmicromessagesmade in home

    language

    Share ofpopulation using

    social networks(%)

    Commitment toopen data

    Press FreedomIndex

    Freedom onthe Net

    Filteringscore

    Adult literacyrate (%)

    ICT skills

    Internet users (%)

    Availability offinancial services

    Affordability offinancial services

    Market penetrationof bank accounts

    (%)

    Population usingonline personal

    finance (%)

    Debit cardpenetration (%)

    Cyber securitybeing adequately

    addressed

    Trust in privacyof credit card

    and otherfinancial data

    Trust in privacyof other

    personal data

    Quality ofelectricity and

    telephonyinfrastructure

    ICT skills

    Quality ofmath and

    science education

    Availability ofqualified engineers

    Capacity forinnovation

    Financial-marketsophistication

    Financing throughlocal equity market

    Ease of accessto loans

    Foreign direct-investment-to-GDP

    ratio

    Venture capitalavailability

    Strength ofintellectual

    property protection

    Burden of customsprocedures

    Prevalence oftrade barriers

    Number of daysto set up a

    business

    Company-leveltechnologyabsorption

    InternationalInternet bandwidth

    per capita

    Consumerbroadband

    penetration (%)

    Businessfixed-broadbandpenetration (%)

    Mobile Internetsubscription

    penetration (%)

    Number of IPv4registrations

    per capita

    Number of IPv6registrations

    per capita

    Peak fixed-broadband

    connection speed

    Average fixed-broadband

    connection speed

    Peak mobile-connection speed

    Average mobile-connection speed

    Fixed-broadbandpricing ($ per

    month at PPP)

    Mobile pricing($ per minute local

    call off-net [peak]at PPP)

    Traffic volumesper capita

    Internationaltraffic volumes

    per capita

    Exchange pointsper capita

    Number ofnetworks (ASNs)

    per capita

    Content registeredto ccTLD hosted

    onshore (%)

    Existence ofindependent

    regulator

    e-Friction Score: 57Rank: 41

    INFRASTRUCTURE

    Indicator Ranke-Friction score e-Friction score

    INDUSTRY

    Indicator Rank e-Friction score Rank e-Friction score Rank

    INDIVIDUAL

    Indicator

    INFORMATION

    Indicator

    Overall Overall Overall Overall

    41

    39

    45*

    40

    NA

    32

    NA

    NA

    36

    19

    24

    45

    41

    45

    47

    NA

    NA

    37

    40

    36

    54

    21

    43

    20

    21

    15

    26

    38

    21

    19

    6

    35

    34

    34

    26

    36

    53

    54

    35

    55

    48

    48

    37

    54

    21

    52

    33

    29

    51

    37

    40

    11*

    39

    30

    36

    46 29 34 48

    Chile

    Source: BCG e-Friction index model.Note: iPv4 = internet Protocol version 4; iPv6 = internet Protocol version 6; PPP = purchasing power parity; aSn = autonomous system number; ccTlD = country code top-level domain; iCT = information and communications technology; * = discrete scale, with several countries sharing an equal ranking; na = not available. For definitions and source information for each indicator, please see exhibit 3.

  • The Boston Consulting Group | 19

    Speed

    Architecture

    Traffic

    Price

    0 50 7525 100

    Infrastructure

    Labor

    Technology

    Economy

    Capital

    0 50 7525 100

    Ability

    Access

    Trust

    Payments

    Banking

    0 50 7525 100

    Sites

    Content

    Obstacles

    Objectivity

    Data

    0 50 7525 100

    Access

    Internetbandwidthper capita

    Quality of transportinfrastructure for

    physical fulfilmentQuality of

    education system

    Number ofdomains registeredto each ccTLD per

    capita

    Number of onlineopen-encyclopedia

    pages in homelanguage

    Number ofmicromessagesmade in home

    language

    Share ofpopulation using

    social networks(%)

    Commitment toopen data

    Press FreedomIndex

    Freedom onthe Net

    Filteringscore

    Adult literacyrate (%)

    ICT skills

    Internet users (%)

    Availability offinancial services

    Affordability offinancial services

    Market penetrationof bank accounts

    (%)

    Population usingonline personal

    finance (%)

    Debit cardpenetration (%)

    Cyber securitybeing adequately

    addressed

    Trust in privacyof credit card

    and otherfinancial data

    Trust in privacyof other

    personal data

    Quality ofelectricity and

    telephonyinfrastructure

    ICT skills

    Quality ofmath and

    science education

    Availability ofqualified engineers

    Capacity forinnovation

    Financial-marketsophistication

    Financing throughlocal equity market

    Ease of accessto loans

    Foreign direct-investment-to-GDP

    ratio

    Venture capitalavailability

    Strength ofintellectual

    property protection

    Burden of customsprocedures

    Prevalence oftrade barriers

    Number of daysto set up a

    business

    Company-leveltechnologyabsorption

    InternationalInternet bandwidth

    per capita

    Consumerbroadband

    penetration (%)

    Businessfixed-broadbandpenetration (%)

    Mobile Internetsubscription

    penetration (%)

    Number of IPv4registrations

    per capita

    Number of IPv6registrations

    per capita

    Peak fixed-broadband

    connection speed

    Average fixed-broadband

    connection speed

    Peak mobile-connection speed

    Average mobile-connection speed

    Fixed-broadbandpricing ($ per

    month at PPP)

    Mobile pricing($ per minute local

    call off-net [peak]at PPP)

    Traffic volumesper capita

    Internationaltraffic volumes

    per capita

    Exchange pointsper capita

    Number ofnetworks (ASNs)

    per capita

    Content registeredto ccTLD hosted

    onshore (%)

    Existence ofindependent

    regulator

    e-Friction Score: 69Rank: 53

    INFRASTRUCTURE

    Indicator Ranke-Friction score e-Friction score

    INDUSTRY

    Indicator Rank e-Friction score Rank e-Friction score Rank

    INDIVIDUAL

    Indicator

    INFORMATION

    Indicator

    Overall Overall Overall Overall

    65

    1

    38*

    53

    42

    65

    65

    57

    58

    32

    44

    47

    61

    58

    50

    NA

    NA

    30

    4

    54

    61

    64

    20

    24

    49

    35

    30

    33

    27

    52

    30

    23

    13

    34

    39

    44

    63

    45

    49

    32

    42

    35

    51

    47

    35

    34

    48

    31

    44

    53

    65 65*39*

    61

    65

    56 37 46 57

    China

    Source: BCG e-Friction index model.Note: iPv4 = internet Protocol version 4; iPv6 = internet Protocol version 6; PPP = purchasing power parity; aSn = autonomous system number; ccTlD = country code top-level domain; iCT = information and communications technology; * = discrete scale, with several countries sharing an equal ranking; na = not available. For definitions and source information for each indicator, please see exhibit 3.

  • 20 | Greasing the Wheels of the Internet Economy

    Speed

    Architecture

    Traffic

    Price

    0 50 7525 100

    Infrastructure

    Labor

    Technology

    Economy

    Capital

    0 50 7525 100

    Ability

    Access

    Trust

    Payments

    Banking

    0 50 7525 100

    Sites

    Content

    Obstacles

    Objectivity

    Data

    0 50 7525 100

    Access

    Internetbandwidthper capita

    Quality of transportinfrastructure for

    physical fulfilmentQuality of

    education system

    Number ofdomains registeredto each ccTLD per

    capita

    Number of onlineopen-encyclopedia

    pages in homelanguage

    Number ofmicromessagesmade in home

    language

    Share ofpopulation using

    social networks(%)

    Commitment toopen data

    Press FreedomIndex

    Freedom onthe Net

    Filteringscore

    Adult literacyrate (%)

    ICT skills

    Internet users (%)

    Availability offinancial services

    Affordability offinancial services

    Market penetrationof bank accounts

    (%)

    Population usingonline personal

    finance (%)

    Debit cardpenetration (%)

    Cyber securitybeing adequately

    addressed

    Trust in privacyof credit card

    and otherfinancial data

    Trust in privacyof other

    personal data

    Quality ofelectricity and

    telephonyinfrastructure

    ICT skills

    Quality ofmath and

    science education

    Availability ofqualified engineers

    Capacity forinnovation

    Financial-marketsophistication

    Financing throughlocal equity market

    Ease of accessto loans

    Foreign direct-investment-to-GDP

    ratio

    Venture capitalavailability

    Strength ofintellectual

    property protection

    Burden of customsprocedures

    Prevalence oftrade barriers

    Number of daysto set up a

    business

    Company-leveltechnologyabsorption

    InternationalInternet bandwidth

    per capita

    Consumerbroadband

    penetration (%)

    Businessfixed-broadbandpenetration (%)

    Mobile Internetsubscription

    penetration (%)

    Number of IPv4registrations

    per capita

    Number of IPv6registrations

    per capita

    Peak fixed-broadband

    connection speed

    Average fixed-broadband

    connection speed

    Peak mobile-connection speed

    Average mobile-connection speed

    Fixed-broadbandpricing ($ per

    month at PPP)

    Mobile pricing($ per minute local

    call off-net [peak]at PPP)

    Traffic volumesper capita

    Internationaltraffic volumes

    per capita

    Exchange pointsper capita

    Number ofnetworks (ASNs)

    per capita

    Content registeredto ccTLD hosted

    onshore (%)

    Existence ofindependent

    regulator

    e-Friction Score: 71Rank: 56

    INFRASTRUCTURE

    Indicator Ranke-Friction score e-Friction score

    INDUSTRY

    Indicator Rank e-Friction score Rank e-Friction score Rank

    INDIVIDUAL

    Indicator

    INFORMATION

    Indicator

    Overall Overall Overall Overall

    23

    NA

    45*

    50

    NA

    46

    NA

    47

    NA

    35

    47

    44

    32

    52

    48

    62

    61

    46

    32

    NA

    52

    59

    54

    64

    61

    48

    54

    55

    59

    50

    45

    40

    43

    45

    53

    52

    62

    47

    53

    21

    46

    46

    54

    47

    37

    55

    53

    50

    48

    56

    NA

    NA 36*11*

    53

    55 58 54 47

    Colombia

    Source: BCG e-Friction index model.Note: iPv4 = internet Protocol version 4; iPv6 = internet Protocol version 6; PPP = purchasing power parity; aSn = autonomous system number; ccTlD = country code top-level domain; iCT = information and communications technology; * = discrete scale, with several countries sharing an equal ranking; na = not available. For definitions and source information for each indicator, please see exhibit 3.

  • The Boston Consulting Group | 21

    Speed

    Architecture

    Traffic

    Price

    0 50 7525 100

    Infrastructure

    Labor

    Technology

    Economy

    Capital

    0 50 7525 100

    Ability

    Access

    Trust

    Payments

    Banking

    0 50 7525 100

    Sites

    Content

    Obstacles

    Objectivity

    Data

    0 50 7525 100

    Access

    Internetbandwidthper capita

    Quality of transportinfrastructure for

    physical fulfilmentQuality of

    education system

    Number ofdomains registeredto each ccTLD per

    capita

    Number of onlineopen-encyclopedia

    pages in homelanguage

    Number ofmicromessagesmade in home

    language

    Share ofpopulation using

    social networks(%)

    Commitment toopen data

    Press FreedomIndex

    Freedom onthe Net

    Filteringscore

    Adult literacyrate (%)

    ICT skills

    Internet users (%)

    Availability offinancial services

    Affordability offinancial services

    Market penetrationof bank accounts

    (%)

    Population usingonline personal

    finance (%)

    Debit cardpenetration (%)

    Cyber securitybeing adequately

    addressed

    Trust in privacyof credit card

    and otherfinancial data

    Trust in privacyof other

    personal data

    Quality ofelectricity and

    telephonyinfrastructure

    ICT skills

    Quality ofmath and

    science education

    Availability ofqualified engineers

    Capacity forinnovation

    Financial-marketsophistication

    Financing throughlocal equity market

    Ease of accessto loans

    Foreign direct-investment-to-GDP

    ratio

    Venture capitalavailability

    Strength ofintellectual

    property protection

    Burden of customsprocedures

    Prevalence oftrade barriers

    Number of daysto set up a

    business

    Company-leveltechnologyabsorption

    InternationalInternet bandwidth

    per capita

    Consumerbroadband

    penetration (%)

    Businessfixed-broadbandpenetration (%)

    Mobile Internetsubscription

    penetration (%)

    Number of IPv4registrations

    per capita

    Number of IPv6registrations

    per capita

    Peak fixed-broadband

    connection speed

    Average fixed-broadband

    connection speed

    Peak mobile-connection speed

    Average mobile-connection speed

    Fixed-broadbandpricing ($ per

    month at PPP)

    Mobile pricing($ per minute local

    call off-net [peak]at PPP)

    Traffic volumesper capita

    Internationaltraffic volumes

    per capita

    Exchange pointsper capita

    Number ofnetworks (ASNs)

    per capita

    Content registeredto ccTLD hosted

    onshore (%)

    Existence ofindependent

    regulator

    e-Friction Score: 46Rank: 32

    INFRASTRUCTURE

    Indicator Ranke-Friction score e-Friction score

    INDUSTRY

    Indicator Rank e-Friction score Rank e-Friction score Rank

    INDIVIDUAL

    Indicator

    INFORMATION

    Indicator

    Overall Overall Overall Overall

    40

    33

    46

    46

    43

    23

    38

    54

    35

    44

    39

    33

    40

    55

    40

    37

    36

    8

    46

    25

    40

    48

    24

    NA

    23

    29

    NA

    NA

    37

    55

    NA

    NA

    36

    12

    NA

    NA

    16

    45

    57

    27

    25

    48

    18

    8

    27

    5

    61

    45

    NA

    14

    27

    12

    5

    1*

    16

    23 44 29 39

    Czech Republic

    Source: BCG e-Friction index model.Note: iPv4 = internet Protocol version 4; iPv6 = internet Protocol version 6; PPP = purchasing power parity; aSn = autonomous system number; ccTlD = country code top-level domain; iCT = information and communications technology; * = discrete scale, with several countries sharing an equal ranking; na = not available. For definitions and source information for each indicator, please see exhibit 3.

  • 22 | Greasing the Wheels of the Internet Economy

    Speed

    Architecture

    Traffic

    Price

    0 50 7525 100

    Infrastructure

    Labor

    Technology

    Economy

    Capital

    0 50 7525 100

    Ability

    Access

    Trust

    Payments

    Banking

    0 50 7525 100

    Sites

    Content

    Obstacles

    Objectivity

    Data

    0 50 7525 100

    Access

    Internetbandwidthper capita

    Quality of transportinfrastructure for

    physical fulfilmentQuality of

    education system

    Number ofdomains registeredto each ccTLD per

    capita

    Number of onlineopen-encyclopedia

    pages in homelanguage

    Number ofmicromessagesmade in home

    language

    Share ofpopulation using

    social networks(%)

    Commitment toopen data

    Press FreedomIndex

    Freedom onthe Net

    Filteringscore

    Adult literacyrate (%)

    ICT skills

    Internet users (%)

    Availability offinancial services

    Affordability offinancial services

    Market penetrationof bank accounts

    (%)

    Population usingonline personal

    finance (%)

    Debit cardpenetration (%)

    Cyber securitybeing adequately

    addressed

    Trust in privacyof credit card

    and otherfinancial data

    Trust in privacyof other

    personal data

    Quality ofelectricity and

    telephonyinfrastructure

    ICT skills

    Quality ofmath and

    science education

    Availability ofqualified engineers

    Capacity forinnovation

    Financial-marketsophistication

    Financing throughlocal equity market

    Ease of accessto loans

    Foreign direct-investment-to-GDP

    ratio

    Venture capitalavailability

    Strength ofintellectual

    property protection

    Burden of customsprocedures

    Prevalence oftrade barriers

    Number of daysto set up a

    business

    Company-leveltechnologyabsorption

    InternationalInternet bandwidth

    per capita

    Consumerbroadband

    penetration (%)

    Businessfixed-broadbandpenetration (%)

    Mobile Internetsubscription

    penetration (%)

    Number of IPv4registrations

    per capita

    Number of IPv6registrations

    per capita

    Peak fixed-broadband

    connection speed

    Average fixed-broadband

    connection speed

    Peak mobile-connection speed

    Average mobile-connection speed

    Fixed-broadbandpricing ($ per

    month at PPP)

    Mobile pricing($ per minute local

    call off-net [peak]at PPP)

    Traffic volumesper capita

    Internationaltraffic volumes

    per capita

    Exchange pointsper capita

    Number ofnetworks (ASNs)

    per capita

    Content registeredto ccTLD hosted

    onshore (%)

    Existence ofindependent

    regulator

    e-Friction Score: 21Rank: 3

    INFRASTRUCTURE

    Indicator Ranke-Friction score e-Friction score

    INDUSTRY

    Indicator Rank e-Friction score Rank e-Friction score Rank

    INDIVIDUAL

    Indicator

    INFORMATION

    Indicator

    Overall Overall Overall Overall 0

    4

    26

    13*

    4

    4

    4

    NA

    1*

    8

    3

    NA

    NA

    12

    7

    NA

    34

    16

    NA

    NA

    39

    10

    NA

    5

    19

    14

    17

    1*

    26

    9

    5

    28

    29

    12

    22

    46

    39

    52

    22

    20

    25

    21

    18

    17

    16

    8

    5

    4

    28

    30

    1

    4

    3

    6

    NA

    NA

    4 22 7 1

    Denmark

    Source: BCG e-Friction index model.Note: iPv4 = internet Protocol version 4; iPv6 = internet Protocol version 6; PPP = purchasing power parity; aSn = autonomous system number; ccTlD = country code top-level domain; iCT = information and communications technology; * = discrete scale, with several countries sharing an equal ranking; na = not available. For definitions and source information for each indicator, please see exhibit 3.

  • The Boston Consulting Group | 23

    Speed

    Architecture

    Traffic

    Price

    0 50 7525 100

    Infrastructure

    Labor

    Technology

    Economy

    Capital

    0 50 7525 100

    Ability

    Access

    Trust

    Payments

    Banking

    0 50 7525 100

    Sites

    Content

    Obstacles

    Objectivity

    Data

    0 50 7525 100

    Access

    Internetbandwidthper capita

    Quality of transportinfrastructure for

    physical fulfilmentQuality of

    education system

    Number ofdomains registeredto each ccTLD per

    capita

    Number of onlineopen-encyclopedia

    pages in homelanguage

    Number ofmicromessagesmade in home

    language

    Share ofpopulation using

    social networks(%)

    Commitment toopen data

    Press FreedomIndex

    Freedom onthe Net

    Filteringscore

    Adult literacyrate (%)

    ICT skills

    Internet users (%)

    Availability offinancial services

    Affordability offinancial services

    Market penetrationof bank accounts

    (%)

    Population usingonline personal

    finance (%)

    Debit cardpenetration (%)

    Cyber securitybeing adequately

    addressed

    Trust in privacyof credit card

    and otherfinancial data

    Trust in privacyof other

    personal data

    Quality ofelectricity and

    telephonyinfrastructure

    ICT skills

    Quality ofmath and

    science education

    Availability ofqualified engineers

    Capacity forinnovation

    Financial-marketsophistication

    Financing throughlocal equity market

    Ease of accessto loans

    Foreign direct-investment-to-GDP

    ratio

    Venture capitalavailability

    Strength ofintellectual

    property protection

    Burden of customsprocedures

    Prevalence oftrade barriers

    Number of daysto set up a

    business

    Company-leveltechnologyabsorption

    InternationalInternet bandwidth

    per capita

    Consumerbroadband

    penetration (%)

    Businessfixed-broadbandpenetration (%)

    Mobile Internetsubscription

    penetration (%)

    Number of IPv4registrations

    per capita

    Number of IPv6registrations

    per capita

    Peak fixed-broadband

    connection speed

    Average fixed-broadband

    connection speed

    Peak mobile-connection speed

    Average mobile-connection speed

    Fixed-broadbandpricing ($ per

    month at PPP)

    Mobile pricing($ per minute local

    call off-net [peak]at PPP)

    Traffic volumesper capita

    Internationaltraffic volumes

    per capita

    Exchange pointsper capita

    Number ofnetworks (ASNs)

    per capita

    Content registeredto ccTLD hosted

    onshore (%)

    Existence ofindependent

    regulator

    e-Friction Score: 76Rank: 63

    INFRASTRUCTURE

    Indicator Ranke-Friction score e-Friction score

    INDUSTRY

    Indicator Rank e-Friction score Rank e-Friction score Rank

    INDIVIDUAL

    Indicator

    INFORMATION

    Indicator

    Overall Overall Overall Overall

    53

    20

    6*

    NA

    54

    59

    53

    1*

    60

    58

    59

    58

    57

    55

    60

    62

    65

    58

    65

    7

    NA

    NA

    NA

    56

    59

    38

    1*

    51

    59

    NA

    64

    38

    60

    53

    35

    51

    34

    52

    51

    63

    31

    56

    NA

    64

    60

    NA

    50

    62

    57

    65

    NA

    63

    NA

    NA

    NA

    60 59 65 40

    Egypt

    Source: BCG e-Friction index model.Note: iPv4 = internet Protocol version 4; iPv6 = internet Protocol version 6; PPP = purchasing power parity; aSn = autonomous system number; ccTlD = country code top-level domain; iCT = information and communications technology; * = discrete scale, with several countries sharing an equal ranking; na = not available. For definitions and source information for each indicator, please see exhibit 3.

  • 24 | Greasing the Wheels of the Internet Economy

    Speed

    Architecture

    Traffic

    Price

    0 50 7525 100

    Infrastructure

    Labor

    Technology

    Economy

    Capital

    0 50 7525 100

    Ability

    Access

    Trust

    Payments

    Banking

    0 50 7525 100

    Sites

    Content

    Obstacles

    Objectivity

    Data

    0 50 7525 100

    Access

    Internetbandwidthper capita

    Quality of transportinfrastructure for

    physical fulfilmentQuality of

    education system

    Number ofdomains registeredto each ccTLD per

    capita

    Number of onlineopen-encyclopedia

    pages in homelanguage

    Number ofmicromessagesmade in home

    language

    Share ofpopulation using

    social networks(%)

    Commitment toopen data

    Press FreedomIndex

    Freedom onthe Net

    Filteringscore

    Adult literacyrate (%)

    ICT skills

    Internet users (%)

    Availability offinancial services

    Affordability offinancial services

    Market penetrationof bank accounts

    (%)

    Population usingonline personal

    finance (%)

    Debit cardpenetration (%)

    Cyber securitybeing adequately

    addressed

    Trust in privacyof credit card

    and otherfinancial data

    Trust in privacyof other

    personal data

    Quality ofelectricity and

    telephonyinfrastructure

    ICT skills

    Quality ofmath and

    science education

    Availability ofqualified engineers

    Capacity forinnovation

    Financial-marketsophistication

    Financing throughlocal equity market

    Ease of accessto loans

    Foreign direct-investment-to-GDP

    ratio

    Venture capitalavailability

    Strength ofintellectual

    property protection

    Burden of customsprocedures

    Prevalence oftrade barriers

    Number of daysto set up a

    business

    Company-leveltechnologyabsorption

    InternationalInternet bandwidth

    per capita

    Consumerbroadband

    penetration (%)

    Businessfixed-broadbandpenetration (%)

    Mobile Internetsubscription

    penetration (%)

    Number of IPv4registrations

    per capita

    Number of IPv6registrations

    per capita

    Peak fixed-broadband

    connection speed

    Average fixed-broadband

    connection speed

    Peak mobile-connection speed

    Average mobile-connection speed

    Fixed-broadbandpricing ($ per

    month at PPP)

    Mobile pricing($ per minute local

    call off-net [peak]at PPP)

    Traffic volumesper capita

    Internationaltraffic volumes

    per capita

    Exchange pointsper capita

    Number ofnetworks (ASNs)

    per capita

    Content registeredto ccTLD hosted

    onshore (%)

    Existence ofindependent

    regulator

    e-Friction Score: 35Rank: 20

    INFRASTRUCTURE

    Indicator Ranke-Friction score e-Friction score

    INDUSTRY

    Indicator Rank e-Friction score Rank e-Friction score Rank

    INDIVIDUAL

    Indicator

    INFORMATION

    Indicator

    Overall Overall Overall Overall

    37 43 29 5

    37

    NA

    8

    3

    NA

    1

    65

    23

    30

    31

    NA

    NA

    NA

    18

    NA

    NA

    30

    65

    17

    57

    25

    NA

    44

    33

    NA

    25

    26

    10

    10

    31

    32

    7

    NA

    NA

    NA

    21

    NA

    NA

    NA

    60

    54

    33

    22

    NA

    NA

    2

    10

    10

    1*

    NA

    NA

    21 31 26 10

    Estonia

    Source: BCG e-Friction index model.Note: iPv4 = internet Protocol version 4; iPv6 = internet Protocol version 6; PPP = purchasing power parity; aSn = autonomous system number; ccTlD = country code top-level domain; iCT = information and communications technology; * = discrete scale, with several countries sharing an equal ranking; na = not available. For definitions and source information for each indicator, please see exhibit 3.

  • The Boston Consulting Group | 25

    Speed

    Architecture

    Traffic

    Price

    0 50 7525 100

    Infrastructure

    Labor

    Technology

    Economy

    Capital

    0 50 7525 100

    Ability

    Access

    Trust

    Payments

    Banking

    0 50 7525 100

    Sites

    Content

    Obstacles

    Objectivity

    Data

    0 50 7525 100

    Access

    Internetbandwidthper capita

    Quality of transportinfrastructure for

    physical fulfilmentQuality of

    education system

    Number ofdomains registeredto each ccTLD per

    capita

    Number of onlineopen-encyclopedia

    pages in homelanguage

    Number ofmicromessagesmade in home

    language

    Share ofpopulation using

    social networks(%)

    Commitment toopen data

    Press FreedomIndex

    Freedom onthe Net

    Filteringscore

    Adult literacyrate (%)

    ICT skills

    Internet users (%)

    Availability offinancial services

    Affordability offinancial services

    Market penetrationof bank accounts

    (%)

    Population usingonline personal

    finance (%)

    Debit cardpenetration (%)

    Cyber securitybeing adequately

    addressed

    Trust in privacyof credit card

    and otherfinancial data

    Trust in privacyof other

    personal data

    Quality ofelectricity and

    telephonyinfrastructure

    ICT skills

    Quality ofmath and

    science education

    Availability ofqualified engineers

    Capacity forinnovation

    Financial-marketsophistication

    Financing throughlocal equity market

    Ease of accessto loans

    Foreign direct-investment-to-GDP

    ratio

    Venture capitalavailability

    Strength ofintellectual

    property protection

    Burden of customsprocedures

    Prevalence oftrade barriers

    Number of daysto set up a

    business

    Company-leveltechnologyabsorption

    InternationalInternet bandwidth

    per capita

    Consumerbroadband

    penetration (%)

    Businessfixed-broadbandpenetration (%)

    Mobile Internetsubscription

    penetration (%)

    Number of IPv4registrations

    per capita

    Number of IPv6registrations

    per capita

    Peak fixed-broadband

    connection speed

    Average fixed-broadband

    connection speed

    Peak mobile-connection speed

    Average mobile-connection speed

    Fixed-broadbandpricing ($ per

    month at PPP)

    Mobile pricing($ per minute local

    call off-net [peak]at PPP)

    Traffic volumesper capita

    Internationaltraffic volumes

    per capita

    Exchange pointsper capita

    Number ofnetworks (ASNs)

    per capita

    Content registeredto ccTLD hosted

    onshore (%)

    Existence ofindependent

    regulator

    e-Friction Score: 17Rank: 2

    INFRASTRUCTURE

    Indicator Ranke-Friction score e-Friction score

    INDUSTRY

    Indicator Rank e-Friction score Rank e-Friction score Rank

    INDIVIDUAL

    Indicator

    INFORMATION

    Indicator

    Overall Overall Overall Overall

    11

    27

    NA

    11

    9

    1

    NA

    13

    4

    NA

    NA

    6

    25

    29

    16

    NA

    NA

    29

    11

    NA

    17

    8

    19

    17

    14

    28

    4

    2

    1

    2

    13

    15

    11

    10

    1

    2

    6

    48

    7

    NA

    2

    8

    4

    6

    7

    5

    2

    13

    4

    7

    NA

    NA 1*1*

    11

    e-Friction Score: 17Rank: 2

    5 4 1 4

    Finland

    Source: BCG e-Friction index model.Note: iPv4 = internet Protocol version 4; iPv6 = internet Protocol version 6; PPP = purchasing power parity; aSn = autonomous system number; ccTlD = country code top-level domain; iCT = information and communications technology; * = discrete scale, with several countries sharing an equal ranking; na = not available. For definitions and source information for each indicator, please see exhibit 3.

  • 26 | Greasing the Wheels of the Internet Economy

    Speed

    Architecture

    Traffic

    Price

    0 50 7525 100

    Infrastructure

    Labor

    Technology

    Economy

    Capital

    0 50 7525 100

    Ability

    Access

    Trust

    Payments

    Banking

    0 50 7525 100

    Sites

    Content

    Obstacles

    Objectivity

    Data

    0 50 7525 100

    Access

    Internetbandwidthper capita

    Quality of transportinfrastructure for

    physical fulfilmentQuality of

    education system

    Number ofdomains registeredto each ccTLD per

    capita

    Number of onlineopen-encyclopedia

    pages in homelanguage

    Number ofmicromessagesmade in home

    language

    Share ofpopulation using

    social networks(%)

    Commitment toopen data

    Press FreedomIndex

    Freedom onthe Net

    Filteringscore

    Adult literacyrate (%)

    ICT skills

    Internet users (%)

    Availability offinancial services

    Affordability offinancial services

    Market penetrationof bank accounts

    (%)

    Population usingonline personal

    finance (%)

    Debit cardpenetration (%)

    Cyber securitybeing adequately

    addressed

    Trust in privacyof credit card

    and otherfinancial data

    Trust in privacyof other

    personal data

    Quality ofelectricity and

    telephonyinfrastructure

    ICT skills

    Quality ofmath and

    science education

    Availability ofqualified engineers

    Capacity forinnovation

    Financial-marketsophistication

    Financing throughlocal equity market

    Ease of accessto loans

    Foreign direct-investment-to-GDP

    ratio

    Venture capitalavailability

    Strength ofintellectual

    property protection

    Burden of customsprocedures

    Prevalence oftrade barriers

    Number of daysto set up a

    business

    Company-leveltechnologyabsorption

    InternationalInternet bandwidth

    per capita

    Consumerbroadband

    penetration (%)

    Businessfixed-broadbandpenetration (%)

    Mobile Internetsubscription

    penetration (%)

    Number of IPv4registrations

    per capita

    Number of IPv6registrations

    per capita

    Peak fixed-broadband

    connection speed

    Average fixed-broadband

    connection speed

    Peak mobile-connection speed

    Average mobile-connection speed

    Fixed-broadbandpricing ($ per

    month at PPP)

    Mobile pricing($ per minute local

    call off-net [peak]at PPP)

    Traffic volumesper capita

    Internationaltraffic volumes

    per capita

    Exchange pointsper capita

    Number ofnetworks (ASNs)

    per capita

    Content registeredto ccTLD hosted

    onshore (%)

    Existence ofindependent

    regulator

    e-Friction Score: 34Rank: 19

    INFRASTRUCTURE

    Indicator Ranke-Friction score e-Friction score

    INDUSTRY

    Indicator Rank e-Friction score Rank e-Friction score Rank

    INDIVIDUAL

    Indicator

    INFORMATION

    Indicator

    Overall Overall Overall Overall

    40

    34

    NA

    13

    26

    23

    10

    1*

    18

    10

    7

    23

    32

    16

    36

    44

    34

    52

    30

    25

    56

    12

    12

    28

    32

    20

    1*

    4

    10

    20

    9

    20

    15

    12

    23

    29

    33

    10

    31

    22

    31

    28

    56

    27

    8

    20

    16

    27

    27

    11

    8

    17

    10

    18

    24

    25 18 14 19

    France

    Source: BCG e-Friction index model.Note: iPv4 = internet Protocol version 4; iPv6 = internet Protocol version 6; PPP = purchasing power parity; aSn = autonomous system number; ccTlD = country code top-level domain; iCT = information and communications technology; * = discrete scale, with several countries sharing an equal ranking; na = not available. For definitions and source information for each indicator, please see exhibit 3.

  • The Boston Consulting Group | 27

    Speed

    Architecture

    Traffic

    Price

    0 50 7525 100

    Infrastructure

    Labor

    Technology

    Economy

    Capital

    0 50 7525 100

    Ability

    Access

    Trust

    Payments

    Banking

    0 50 7525 100

    Sites

    Content

    Obstacles

    Objectivity

    Data

    0 50 7525 100

    Access

    Internetbandwidthper capita

    Quality of transportinfrastructure for

    physical fulfilmentQuality of

    education system

    Number ofdomains registeredto each ccTLD per

    capita

    Number of onlineopen-encyclopedia

    pages in homelanguage

    Number ofmicromessagesmade in home

    language

    Share ofpopulation using

    social networks(%)

    Commitment toopen data

    Press FreedomIndex

    Freedom onthe Net

    Filteringscore

    Adult literacyrate (%)

    ICT skills

    Internet users (%)

    Availability offinancial services

    Affordability offinancial services

    Market penetrationof bank accounts

    (%)

    Population usingonline personal

    finance (%)

    Debit cardpenetration (%)

    Cyber securitybeing adequately

    addressed

    Trust in privacyof credit card

    and otherfinancial data

    Trust in privacyof other

    personal data

    Quality ofelectricity and

    telephonyinfrastructure

    ICT skills

    Quality ofmath and

    science education

    Availability ofqualified engineers

    Capacity forinnovation

    Financial-marketsophistication

    Financing throughlocal equity market

    Ease of accessto loans

    Foreign direct-investment-to-GDP

    ratio

    Venture capitalavailability

    Strength ofintellectual

    property protection

    Burden of customsprocedures

    Prevalence oftrade barriers

    Number of daysto set up a

    business

    Company-leveltechnologyabsorption

    InternationalInternet bandwidth

    per capita

    Consumerbroadband

    penetration (%)

    Businessfixed-broadbandpenetration (%)

    Mobile Internetsubscription

    penetration (%)

    Number of IPv4registrations

    per capita

    Number of IPv6registrations

    per capita

    Peak fixed-broadband

    connection speed

    Average fixed-broadband

    connection speed

    Peak mobile-connection speed

    Average mobile-connection speed

    Fixed-broadbandpricing ($ per

    month at PPP)

    Mobile pricing($ per minute local

    call off-net [peak]at PPP)

    Traffic volumesper capita

    Internationaltraffic volumes

    per capita

    Exchange pointsper capita

    Number ofnetworks (ASNs)

    per capita

    Content registeredto ccTLD hosted

    onshore (%)

    Existence ofindependent

    regulator

    e-Friction Score: 26Rank: 11

    INFRASTRUCTURE

    Indicator Ranke-Friction score e-Friction score

    INDUSTRY

    Indicator Rank e-Friction score Rank e-Friction score Rank

    INDIVIDUAL

    Indicator

    INFORMATION

    Indicator

    Overall Overall Overall Overall

    2

    29

    13*

    23

    16

    13

    5

    1*

    20

    6

    16

    8

    26

    12

    2

    24

    25

    22

    10

    55

    30

    26

    7

    34

    28

    3

    1*

    5

    6

    31

    14

    15

    3

    21

    27

    31

    27

    12

    24

    34

    49

    15

    10

    8

    31

    15

    16

    16

    8

    14

    6

    17

    1

    1

    63

    10 20 8 9

    Germany

    Source: BCG e-Friction index model.Note: iPv4 = internet Protocol version 4; iPv6 = internet Protocol version 6; PPP = purchasing power parity; aSn = autonomous system number; ccTlD = country code top-level domain; iCT = information and communications technology; * = discrete scale, with several countries sharing an equal ranking; na = not available. For definitions and source information for each indicator, please see exhibit 3.

  • 28 | Greasing the Wheels of the Internet Economy

    Speed

    Architecture

    Traffi