botsplash deep dive
TRANSCRIPT
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Give consumers a platform to interact
with agents and bots seamlessly!
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Live Chat or Chat Bot ?LIVE CHAT CHAT BOT
Time consuming & expensive One Time build/automate/train
Easy to switch context or topic Simple workflow based. Cannot change path or
switch context easily.
Can provide necessary training, expensive but
doable and effective.
Lack of natural language understanding and
business domain.
Easy to switch context or topic Constraint to one channel.
A fixed % of work is too manual and redundant Bot (service) are great for redundant, repetitive
tasks
So a suitable solution: Live Chat + Bot
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Our Solution
Chat Platform
Bot PlatformEngage customers over
web, facebook and text
(sms) channels
Agents chat
Customer profiles
Call to action triggers
Bot Platform
Automated interactions
with switching between
bot and agent
Form driven flows
Campaigns
Integrations
Off-Hour Support
Analytics
Intelligence
Domain focused bots to
understand context and
language
Natural language
Context Aware
Business Domain
KPI based model training
Self learning
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Request for
Demobotplash.com/contact
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How it works
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Features
• Setup a new account with chat features in less than a minute!
• Fluent conversation for existing domains using ML + deep learning trained
models
• Complement prevailing helpdesk and customer management solutions
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New domain learning
Explore
Domain Gathering
Explore various forms of
data to understand and
train topic, entities, user
intents and knowledge
base using NLP and
machine learning tools.
Build Flows
Develop Flows
Create the flows with
retrieval based rules and
trained models to predict
the context, intent and
generate answers
accurately
Release
Business Integration
Integrate with business
process to engage the
bot & agent.
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Vertical
IndustriesTarget Audience
Real Estate Agencies
Insurance Companies
Car Dealerships
SAAS Companies
