bournes relocation brochure
TRANSCRIPT
R E L O C A T I O N S O L U T I O N S
W i t h B o u r n e s , i t ’ s p e r s o n a l .
R E L O C A T I O N S O L U T I O N S
Since 1875 Bournes has been making Relocations special, personal and easy. Today’s generation of Bournes brings professional expertise, innovative systems and a renowned personal touch to worldwide relocation solutions.
Our company is known for the way it looks after customers. I am proud of the feedback we receive from satisfied clients and their assignees for our expertise and the fact that nothing is ever too much trouble.
High service values are in our blood. Bournes’ customer-focused culture has been established over many decades and continues today. Our consistent success is founded in a large knowledgeable team that includes experienced Consultants and Account Managers.
Few of our competitors can claim such expert, long serving and committed staff who enable Bournes to deliver an excellent relocation experience anywhere in the world.
Today Bournes combines modern technology and online systems with traditional service concepts that we still believe in, service with a smile.
I am pleased to say that Bournes people enjoy their work and their biggest reward is our satisfied customers. Our staff have at their disposal leading move management systems, flexible, extensive physical resources and a vast range of relocation services that mean we can meet the individual needs of our customers every time.
As part of the UniGroup Relocation network, Bournes works in partnership with hundreds of global relocation and move experts with local knowledge of their market providing consistent door-to-door service.
Choose Bournes for your relocation requirements and you will be delighted with our ability to interpret your needs, our service and our performance.
Wesley Bourne, Director
Five generations of Bournes – experts who still lead the way
Wesley
W i t h B o u r n e s , i t ’ s p e r s o n a l . T h a t ’ s a p r o m i s e .
Our team works hard to ensure the name Bournes represents the highest standards of service and value for money so that our business is one my family and the whole company can be proud of.
Eric Bourne
W i t h B o u r n e s , i t ’ s p e r s o n a l . T h a t ’ s a p r o m i s e .
The Bournes promise is based on decades of experience, expertise and a wide range of tailored services
• A deep understanding of your company’s objectives
• Practical solutions to your relocation challenges
• Friendly, attentive service from Bournes experts at all times
• Crystal clear pricing and assured SLAs
• Help and advice at every point
• A range of destination services to meet every eventuality
Relocating more than your staff
S K I L L S
C O R P O R A T E C U LT U R E
P E O P L E
K N O W L E D G E
Supporting employee
performance anywhere
in the worldBournes people will help you achieve your relocation objectives by helping
relocate your internationally mobile workforce.
We understand that you manage relocation policies for your
organisations and have to balance the needs of the business with the service
requirements of your employees across different languages,
time zones and cultures.
Bournes consults closely with Department Heads to maximise
resources, and manage compliance and audit risks.
Call your Mobility Specialist on 0845 070 2007
Relocating more than your staff
C O R P O R A T E C U LT U R E
Bournes helps to align global mobility to strategic goals When 140 HR leaders and senior executives were asked*
however only 2% felt these strategies were aligned
*Strategic Moves: A new direction for global mobility. A global survey on today’s workforce mobility challenges carried out by Deloitte in the UK
Bournes works with clients to understand and meet the needs of the Assignment Manager (HR, Compensations and Procurement), the Business and the Assignee, to enable your mobility team to:
1. deliver skills in locations to satisfy immediate resource needs
2. deliver growth in new and emerging markets, and augment local talent strategies
3. maintain talent programmes and leadership development
Bournes moves people and relocates skills, knowledge and corporate culture to other markets in order to help clients meet today’s business needs and deliver tomorrow’s strategic goals.
How important is it to align global mobility strategy with your organisation’s business strategy?
88% responded saying it was important or critically important,
88% 2%
PROCUREMENT
TALENT MANA
GEM
ENT
RECR
UITM
ENT
L I N E M A N A G E R
(in house)Global
Mobility Specialist
AS
SIG
NE E S & FA M I LY
COMPLIAN
CE
& R
EGU
LAT ION
FIN
ANCE
H U M A N RE S
OU
RC
ES
BO
AR
D &
D I R E C T O R S
Bournes helps to manage complexity and maximise scarce resources
At the centre of the role of the in-house Global Mobility Specialist is relocating assignees (and families) to support their company’s current and future business objectives. Yet surrounding this already complicated task are multiple resource, budget, policy, admin and compliance issues.
Bournes adopts a consultative approach to understand your company’s objectives and identify potential risks in order to deliver maximum rewards to the Global Mobility Specialist, the Business and Assignees.
W e ’ r e w i t h y o u e v e r y s t e p o f t h e w a y. W i t h B o u r n e s , i t ’ s p e r s o n a l .
Bournes creates best fit solutions and employs rigorous management processes in order to minimise the risk of costly failed assignments.
Within the UK, Birmingham to Munich, Auckland to Beijing, Rio to Edinburgh… wherever the journey starts and wherever the final destination, Bournes employs meticulous pre-planning, quality control and risk management to ensure successful relocation.
As part of the UniGroup Relocation network, Bournes has more than 1350 locations in 56 countries on 6 continents and is associated with thousands of successful relocations every year. Wherever you need to be we’re already there.
Nothing can get in the way of a successful outcome. Distance, language, documentation, logistics, local customs and relocation practicalities are all taken care of.
• Pre-assignment
• Move services
• Destination services
Bournes invests continually in innovation and technology to facilitate move management for all stakeholders.
Bournes intelligent, secure, web based IT system, RedskyTM, allows everyone involved in a relocation, from the HR manager to the assignee and third parties, to share information and documentation, with appropriate levels of access, to ensure a
timely, accurate flow of information via customised online portals. RedskyTM provides extensive management information to measure and report on any aspect of your programme.
We’d be delighted to demonstrate the value RedskyTM could bring to your global mobility programme. Please arrange a time to suit your schedule.
Whether you need to move one or many assignees in-country or across five time zones, you’re safe in Bournes hands
Leading relocation solutions for leading organisations
Connectivity • Efficiency • Visibility
G l o b a l c a p a b i l i t y , l o c a l s e r v i c e . W i t h B o u r n e s , i t ’ s p e r s o n a l .
On average customers get in touch with us around 3 months before they think they will need to move, but don’t worry, we’ve helped people with very short notice moves too.
Bournes average international customer takes around 700 cubic feet of belongings with them but we can handle moves of any size. Last year we handled moves ranging from single items to more than 5000 cubic feet.
The UniGroup Relocation
network has more than1350 locations in 56
countries on 6 continents
each with experts in the local
area, meaning wherever you’re
going, we’re already there!
Depending on your destination, shipping by sea
can take from a few weeks to several
months, so Bournes also offer air freight
options for the things you need
quickly.
E x p e r i e n c e d e l i v e r s p r e d i c t a b l e o u t c o m e s . W i t h B o u r n e s , i t ’ s p e r s o n a l .
We’ve helped Mobility Managers many times before...
“What success requires is what the Bournes team delivers”
“The detail provided throughout projects is great”
“I feel looked after and that everything is in hand”
“Bournes go to bat for us!”“Bournes soft skills are
sometimes as important as their processes” “The quality never varies”
D e d i c a t e d p r o f e s s i o n a l s . W i t h B o u r n e s , i t ’ s p e r s o n a l .
Achieving 99% customer satisfaction doesn’t happen by accidentWe earn this level of customer feedback by delivering a consistent, expert and friendly service, and because we enjoy what we do!
Every move and home is different, and some are challenging! It’s all part of the work I enjoy, getting customers safely and happily into their new home.
Removals Team
Our team prides itself on speed and clarity. They understand the importance of being able to help whenever a client or assignee needs them.
Leon Bourne
Our international customers know they are in the hands of an experienced expert as soon as they meet one of our move consultants. They make sure I get all the information needed for a successful move.
Shirley Hills, Move Coordinator
A commitment to quality
Bournes is a proud member of the industry’s leading professional bodies and ensures superior service worldwide.
Service guidelPre-Assignment Services
lDestination Services
lGlobal Supplier Management
lInternational Residential Moving
lUK Residential Moving
lLogistics
lCommercial and Office Moving
Bournes, Harbour Road,Rye, East Sussex TN31 7TE
T: +44 (0)1797 228 000F: +44 (0)1797 228 100
W: www.bournesmoves.com/relocationR E L O C A T I O N S O L U T I O N S