bpm eai integration

Infosys BPM-EAI Service Offerings

Business Integration has become a critical enterprise IT domains that is capable of providing agile and scalablebackbone to an enterprise’s information system. Enterprises need an integration framework that can adopt theenvironmental and business changes and simultaneously achieve their business objectives. Hence, businessintegration should not only focus on integrating internal enterprise assets like business functions, people,infrastructure etc, but also encompass the extended enterprise environment that includes the B2B eco-system.

Infosys BPM-EAI practice has successfully provided Technology Consulting, Application Integration services andBusiness Process Management services to world’s leading corporations. Our service offerings are equipped withnew-generation solutions, frameworks and methodology. These offerings are powered by industry best-practicesand extensive knowledge repositories that help us deliver unique value to our clients.

Infosys has created a strong services portfolio that includes consulting, product development, implementation,upgrade and support services to clients across industry verticals from all geographies. These offerings arepowered by industry best-practices and an extensive knowledge-base created that helps us deliver unique valueto our clients - helping them win in the flat world!win in the flat world!win in the flat world!win in the flat world!win in the flat world!

Infosys service offering has evolved over the years based on strong foundations of Knowledge Management, extensive training,domain and technical competencies, integrated delivery model and robust quality management.

Infosys BPM-EAI Service Footprint

CONSULTINGSERVICES

PRODUCTDEVELOPMENT

IMPLEMENTATIONSERVICES

UPGRADESERVICES

SUPPORTSERVICES

24 x 7 SupportService Level Mgmt.

Product Migration

Solution Upgrades

Business ProcessModelling

ProgramManagement

BPM-EAI PackageImplementation

Product Management

Release Management

Technical Framework

Custom AdaptorDevelopment

ICC Definition &Set Up

Change Management

Architecture Advisory

Package Evaluation

Integration Strategy/Roadmap

KnowledgeManagement

OPERATIONAL FOUNDATION FOR SERVICE DELIVERY

Trainings &Certifications

Integrated DeliveryModel

Domain & TechnicalCompetencies

Quality ManagementService levels

Win in the flat world

BPM-EAI Practice SnapshotSolutions

Infosys’ BPM-EAI Practice has successfully executed more than

120 engagements in past three years. Having more than 1500

integration consultants, Infosys has extensive experience and

vast knowledge base on nearly all leading enterprise

integration and BPM products in the market:

• BizTalk • DataStage

• Fujitsu iBPM • WBI

• Oracle Fusion • Pega PRPC

• SAP XI • Savvion

• SeeBeyond • TIBCO

• Vitria • webMethods

• WebLogic Integration

Infosys excels on creating best value for its customers through

cross-technology best-practices and solution innovations based

on technology evolution. Infosys’ value proposition lies in the

strong strategic alliances with the market leaders like TIBCO,

Oracle, webMethods, IBM, Fujitsu, Savvion and SAP.

North America

Atlanta, Bellevue, Bridgewater,Charlotte, Detroit, Fremont, Houston,Lake Forest, Lisle, New York, Phoenix,Plano, Quincy, Reston, Toronto

Europe

Brussels, Copenhagen, Frankfurt,Geneva, Helsinki, London, Milano,Oslo, Paris, Stockholm, Stuttgart,Utrecht, Zurich

Asia Pacific

Beijing, Hong Kong, Mauritius,Melbourne, Shanghai, Sharjah,Sydney, Tokyo

India

Bangalore, Bhubaneswar,Chandigarh, Chennai,Hyderabad, Mangalore, Mumbai,Mysore, New Delhi, Pune,Thiruvananthapuram

Infosys Technologies Ltd. (NASDAQ: INFY) defines, designs and deliversIT-enabled business solutions that help Global 2000 companies win in aflat world. These solutions focus on providing strategic differentiationand operational superiority to clients. Infosys creates these solutions forits clients by leveraging its domain and business expertise along with acomplete range of services.

With Infosys, clients are assured of a transparent business partner,world-class processes, speed of execution and the power to stretch theirIT budget by leveraging the Global Delivery Model that Infosys pioneered.

Allied Services

Provides you with strategicdifferentiation and operationalsuperiority, assessments,proprietary industry analyses &projects structured aroundbeating the competition.

ValidationIndependent

Gives your applications the thirddegree treatment and tests theirrobustness and ability to surviveyour business growth. A “musthave” service if you are seriousabout long term leverage of yourapplication assets.

Application IntegrationEnterprise

Make the whole of your ITapplications much greater than thesum of its parts. Infosys leveragesGlobal Delivery Model (GDM) todeliver immediate and dramaticproductivity growth like no oneelse can.

Global SourcingModular

A strategically mature alternative tototal outsourcing and ad-hoc off-shoring. Align your sourcing strategyto your business strategy,modularize your applications andprocesses and leverage the powerof the Global Delivery Model (GDM).

ConsultingBusiness

© 2007 Infosys Technologies Limited, Bangalore, India. Infosys believes the information in this publication is accurate as of its publication date; such information is subject to change without notice. Infosys acknowledges theproprietary rights of the trademarks and product names of other companies mentioned in this document.

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About InfosysGlobal Presence

For more information, contact [email protected]@[email protected]@[email protected]

Integrated Business!*Integrated Business!*Integrated Business!*Integrated Business!*Integrated Business!* – Helps to establish capabilities forcomplete integration needs of an organisation from people,process and technology perspectives (viz. governance model,funding model, processes and tools, architecture andtechnical frameworks)

Unified Account Opening SolutionUnified Account Opening SolutionUnified Account Opening SolutionUnified Account Opening SolutionUnified Account Opening Solution – The Unified AccountOpening solution reduces the cycle time to open newaccounts. It improves customer satisfaction and reduces therisk and cost associated with customer abandonment duringaccount opening.

Inventory Visibility & Control SolutionInventory Visibility & Control SolutionInventory Visibility & Control SolutionInventory Visibility & Control SolutionInventory Visibility & Control Solution – This solution aimsat providing inventory visibility across the extended supplychain through a highly interactive graphical user interface.

Global Payment SolutionGlobal Payment SolutionGlobal Payment SolutionGlobal Payment SolutionGlobal Payment Solution – SOA based offering in Paymentprocessing space. It provides for a centralized hub basedsolution with business and operation portals to provide forincreased visibility in payment processing. It makes use ofexisting core payment products and integrates them asrequired by a payment process.

Manufacturing Execution Solution (MES)Manufacturing Execution Solution (MES)Manufacturing Execution Solution (MES)Manufacturing Execution Solution (MES)Manufacturing Execution Solution (MES) – A pre-deliveredsolution to integrate manufacturing information and controlsystems.____________

* Patent Pending

In order to remain competitive, meet the increasing customer expectations, face intensifying global competition andsuccessfully adapt to changing market dynamics you need to constantly evaluate your CRM application strategy.Infosys helps you in creating strategic differentiation and operational superiority by configuring and implementing aCRM solution that is aligned with the elements of your competitive strategy.

Infosys’ CRM Practice provides CRM Consulting Services to the world’s leading corporations. Equipped with proventools, methodologies, templates and accelerators and supported by a CRM Center of Excellence, Infosys’ CRM expertsensure that you get robust implementations, faster roll-outs, de-risked upgrades, dependable production support andbest quality development.

Infosys’ CRM solutions helps you to continually gather information about prospects and customers, leverage thatinformation to develop customized campaigns, products and services, personalize service to customers, and supportthe marketing, sales, delivery and service processes with integrated services.

Key Success Stories

CRM Practice

Infosys partnered with a global logisticsglobal logisticsglobal logisticsglobal logisticsglobal logistics

services majorservices majorservices majorservices majorservices major to design a comprehensive

technological architecture and implement a best-

in-class Siebel CRM SFA application. The

solution, currently available to over 8500 users in

116 countries across all global, regional and

country sales channels (usage maturity), has

increased sales force efficiency through

improvements in pipeline management, global

cross-selling & up-selling, and insightful

analytics. This helped the company to achieve aachieve aachieve aachieve aachieve a

1% increase in Global revenue1% increase in Global revenue1% increase in Global revenue1% increase in Global revenue1% increase in Global revenue.

• Comprehensive end-to-end service offering fromconsulting to post- implementation support

• Over 100 successful engagements completed in the last2 years

• End-to-end offerings across multiple functional areas inCRM –marketing, sales, contact center, customer service,customer analytics

• Over 70% of work done offshore leveraging the Infosyspioneered Global Delivery Model

• Oracle’s Siebel CRM

• Amdocs Clarify

• Oracle CRM

• Oracle’s PeopleSoft CRM

• SAP CRM

Infosys provides services and solutions across contact centersuites such as Avaya, Nortel, Genesys and CISCO.

Infosys also has expertise in niche CRM Products such asEpiphany, Salesforce.com, Chordiant and Microsoft CRM.

Key Practice Highlights Packages covered

Infosys helped one of the largest telecommunicationsone of the largest telecommunicationsone of the largest telecommunicationsone of the largest telecommunicationsone of the largest telecommunications

provider in Australiaprovider in Australiaprovider in Australiaprovider in Australiaprovider in Australia consolidate the Sales, Marketing and

Customer care program areas and the separate instances into an

integrated platform. This provided a stable and efficient

platform, increased functionality and aligned marketing to

business needs. The system now in production successfully

caters to 3000+ users across 25 locations from 3 users

communities across 9 sites in Australia and is the largest CRMthe largest CRMthe largest CRMthe largest CRMthe largest CRM

rollout in the southern hemisphererollout in the southern hemisphererollout in the southern hemisphererollout in the southern hemisphererollout in the southern hemisphere. The system built with

technical and program management best practices has helped

provide a single operational view of the customer and enhanced

communication and sharing of information.



North America


Europe


Asia Pacific


India


The above services are delivered by leveraging on…

Realize the power of yourapplications and BPO working intandem for you. Dramatically lowersyour transaction costs. Consolidatesyour workforce and lowersoperational costs. Redesigns yourprocesses for better effectiveness.


A strategically mature alternative tototal outsourcing and ad-hoc off-shoring. Align your sourcingstrategy to your business strategy,modularize your applications andprocesses and leverage the powerof the Global Delivery Model.


Infosys provides adequatevalidation and verification servicesto ensure that you get the bestvalue from your applications. A“must have” service if you areserious about long term leveragingof your application assets.


Make the whole of your ITapplications much greaterthan the sum of its parts. Seeimmediate and dramaticproductivity growth. Infosyscan leverage GDM here foryou like no one else can.

Process OutsourcingBusiness

“Infosys is a first rate organization. Everyone is veryprofessional and everyone contributes to the successof the program. Infosys has extensive experience anda broad knowledge base to draw from, i.e. bestpractices and proven techniques.”

Senior PrSenior PrSenior PrSenior PrSenior Project Manageroject Manageroject Manageroject Manageroject Manager, Sales and Marketing Competency, Sales and Marketing Competency, Sales and Marketing Competency, Sales and Marketing Competency, Sales and Marketing CompetencyCenterCenterCenterCenterCenter, Leading Logistics company, Leading Logistics company, Leading Logistics company, Leading Logistics company, Leading Logistics company


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Please visit wwwwwwwwwwwwwww.infosys.com/cr.infosys.com/cr.infosys.com/cr.infosys.com/cr.infosys.com/crm/ m/ m/ m/ m/ for more information


Solutions and ServicesSuccess Enablers

Robust Offering Frameworks & Deliverables: We have establishedrobust execution approaches for our focused offerings:

• Customer Experience Strategy• CRM Strategy and Blueprint• Marketing and Sales Capability Strategy• Customer Data Management• Pricing and Revenue Optimization• Package and custom sales, service, marketing and customer

facing solution development, upgrade and support

Investments in Knowledge Capital: We have researched anddeveloped Lagging, Mainstream, Leading and Pioneeringcapabilities for Customer Insight, Sell & Service, Pricing, CustomerData Management, Marketing, Customer Personalization andCommercial Operating Model.

End-to-endOfferings

PackageAssurance Services

Implementations

Global Rollouts Production Support &Maintenance Services

including Global SharedSupport Model

Upgrade Services includingUpgrade Assessment

Consulting Services and Package Evaluation

Upgrade SolutionUpgrade SolutionUpgrade SolutionUpgrade SolutionUpgrade Solution

The CRM upgrade solution from Infosys is a comprehensive solutionaimed at redefining and streamlining customer facing processes forany organization. The upgrade solution would enable yourorganization to extract maximum value from your new and existingCRM investments.

The solution aims to not only lower the unpredictability factor interms of cost, effort and business risk but also uses time testedmethodology, tools and expert resources to deliver high qualityupgrades on schedule with minimum risks.

Client Speak

Human Capital Management Practice

Infosys’ Human Capital Management (HCM) practice uses PeopleSoft, SAP and Oracle ERP packages alongwith products such as Kronos and Workbrain to help clients differentiate and achieve operational excellence.Drawing on our tools and processes, and backed by a HCM Center of Excellence, Infosys ensures robustimplementations, rapid rollouts and zero-risk upgrades.

The HCM CoE is equipped with a HCM Solution Center, a unique HCM knowledge source. The CoE focus areas includetraining, knowledge management, solutions development and methodologies. It leverages strategic partnerships with the platformproviders.

Centre of Excellence

Operational Risk ManagementOperational Risk ManagementOperational Risk ManagementOperational Risk ManagementOperational Risk Management

The Operational Risk Management Solution provides acustomized framework to manage the entire operationalrisk lifecycle caused by inadequate or failed internalcontrols due to process, people and systems.

Enterprise Application MigrationEnterprise Application MigrationEnterprise Application MigrationEnterprise Application MigrationEnterprise Application Migration

The Enterprise Application Migration Solution enablesorganizations to arrive at an optimal organization-specificapplication roadmap. It helps to achieve accelerated andrisk mitigated transformation, or supports an organizationon its current ERP application till it is ready to transformfrom one ERP application to another.

Key Success StoriesSolutions

Telenet, a leading telecom company in Belgium,

provides broadband Internet, multimedia, fixed-line

telephony and TV services. Telenet needed to integrate

across multiple systems to sustain its growth strategy

and to address Belgium-specific statutory needs with

minimal costs.

With Infosys’ solution, Telenet achieved its objective

of integrating the HR system with the existing Oracle

Financial modules. The solution streamlined Telenet’s

HR processes and improved its HR-readiness.

Customer Speaks

“Human Resources and related management are very critical for Telenet’s growth strategy. Infosys has

helped us meet this challenge predictably, by streamlining our critical HR processes using the Oracle E-

Business Suite. This implementation using Infosys’ global delivery model has not only increased our

efficiencies across various processes but also given our business managers more time to focus on strategic

initiatives to drive further growth. We are very happy with the functionalities offered by Oracle and Infosys’

strong consulting & domain expertise that helped us achieve the best results out of this implementation.”

- V- V- V- V- Verlinden Rudyerlinden Rudyerlinden Rudyerlinden Rudyerlinden Rudy, ERP Pr, ERP Pr, ERP Pr, ERP Pr, ERP Program Managerogram Managerogram Managerogram Managerogram Manager, T, T, T, T, Telenetelenetelenetelenetelenet

Infosys’ HCM Practice provides the complete range of HR services, including HR consulting, HR technology and HR outsourcing.


When combined with our HCM offering, the following services can help your enterprise realize greater competitive benefits.


IntelligenceBusiness

As data volumes grow, extractingknowledge from the data will be achallenge. Our businessintelligence solution is designed todeliver that power to youenhancing your customers’experiences, by designing real-time data warehouses.





ConsultingInfosys

Service Offerings

North America


Europe


Asia Pacific

Beijing, Hong Kong,Mauritius, Melbourne, Shanghai,Sharjah, Sydney, Tokyo

India

Bangalore, Bhubaneswar,Chennai, Hyderabad, Mangalore,Mohali, Mumbai, Mysore,New Delhi, Pune,Thiruvananthapuram

Infosys Technologies Ltd (NASDAQ: INFY) defines, designs and deliversIT-enabled business solutions that help Global 2000 companies win in a flatworld. These solutions focus on providing strategic differentiation andoperational superiority to clients. Infosys creates these solutions for itsclients by leveraging its domain and business expertise along with acomplete range of services.

With Infosys, clients are assured of a transparent business partner,world-class processes, speed of execution and the power to stretch their ITbudget by leveraging the Global Delivery Model that Infosys pioneered.


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HRConsulting

HRTechnology

HROutsourcing

HR Strategy and Roadmap

Talent Management

HR Scorecard

Training Effectiveness

Employee Performance Management

Compensation & Benefits

• HRIT Strategy Formulation

• Package Evaluation

• Package Implementation

• Upgrade

• Custom Software Development

• Deployment & Rollout

• System Integration

• Production Support

• HR Scorecard

• HR Analytics

• Portals & Self Service

• Recruitment

• Learning Management Solutions

• Payroll Solutions

• Benefits

• Workforce Management

HR Administration

Benefits

Claims

Payroll

SAP

Services & Solutions HR Process Area

ORACLE PEOPLESOFT WORKBRAIN KRONOS

Infosys’ Oracle Applications Practice

• Over 50% Y/Y growth over the last 5 years

• Over 350 large Oracle applications engagementsspanning across more than 40 countries over the last4 years

• Over 75 full cycle implementations over the last 3 years

• Working with more than 75 Fortune 1000 customersacross the globe

• Expertise across a range of Oracle applicationsincluding Oracle E-Business Suite, Oracle’s PeopleSoftEnterprise, Oracle’s Siebel CRM, JD EdwardsEnterpriseOne, JD Edwards World, Oracle TransportationManagement (G-Log), Oracle Communications Billingand Revenue Management (Portal Software), Hyperionand Oracle Retail (Retek)

Credentials

Infosys combines technical and industry leading practices to deliver successful business solutions and enablesmaximized return on investments for your Oracle applications. Leveraging its extensive experience across the variousOracle applications and rich domain expertise, Infosys enables you to use Oracle applications for your businessadvantage.

Infosys’ Oracle Applications practice provides Oracle consulting services to the world’s leading corporations acrossvarious industry verticals. Equipped with robust tools, methodologies, templates and accelerators and supported byan Oracle Center of Excellence, Infosys’ Oracle practice ensures that the customers get robust implementations,faster rollouts, de-risked upgrades, dependable production support and best quality development.

Oracle Alliance

Infosys is a Global SI partner of Oracle and is a CertifiedAdvantage Partner (CAP) which is the highest level ofpartnership in OPN. Infosys – Oracle relationshipencompasses joint solution and product development todeliver incremental, differentiated value to customers acrossvarious industries. This relationship with Oracle gives Infosys -

• Early access to new product releases, including betaversions which enables us to create focused solutionsbuilt around the new modules and also upgrade solutionsbuilt on the earlier versions of Oracle Applications whichwill help clients obtain higher returns on theirinvestments in the new Oracle applications

Infosys works closely with Oracle across the globe and hasdeep industry experience across Retail, High-Tech,Manufacturing, Healthcare and Telecom markets.

Infosys partnered with a large global conglomerate - that bringstogether technology and engineering to provide innovative solutions forits customers in a wide range of industrial, commercial, and consumermarkets - to offer Global Shared Support Services (GSSS) for two of itssubsidiaries. The project involved supporting Oracle E-Business SuiteFinancials, Manufacturing, Projects, Supply Chain, I-modules, Discoverer,as well as Oracle Portal part of the Oracle Fusion Middleware family ofproducts and CRM modules. Currently, there are 9 companies and 2000+users across the U.S. and Canada under the Global Shared SupportServices model. Infosys’ GSSS model is being effectively used forregression testing as and when new companies join the instance. Thesystem has led to increased scalability, improved resource managementand well documented information on processes across the instances.

Infosys streamlined the procurement processesof a large Utility company by deploying OracleAdvanced Procurement Suite of Products(Purchasing, iProcurement, iSupplier Portal,Sourcing, Procurement Contracts, ServicesProcurement, Daily Business Intelligence-DBI),combined with a custom Contract CostTracking Module. This is expected to lead to asavings of over 100Million USD over a 5 yearperiod by reducing maverick purchases,ensuring higher level of contract compliance,automation of low cost spend and productivityimprovements

Key success stories

Please visit www.infosys.com/oracle/ www.infosys.com/oracle/ www.infosys.com/oracle/ www.infosys.com/oracle/ www.infosys.com/oracle/ for more information

North America


Europe


Asia Pacific


India


Infosys Technologies Ltd. (NASDAQ: INFY) defines, designs and delivers IT-enabled business solutions that help Global 2000 companies win in a flatworld. These solutions focus on providing strategic differentiation andoperational superiority to clients. Infosys creates these solutions for itsclients by leveraging its domain and business expertise along with acomplete range of services.

With Infosys, clients are assured of a transparent business partner, world-class processes, speed of execution and the power to stretch their ITbudget by leveraging the Global Delivery Model that Infosys pioneered.



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Infosys is a different kind of consulting firm, their conceptualization and excellent execution is their secret sauce. Itsmethodologies and models are instrumental in guiding us in the direction of success.CIO of one of the largest upscale apparel and shoe retailers in the United StatesCIO of one of the largest upscale apparel and shoe retailers in the United StatesCIO of one of the largest upscale apparel and shoe retailers in the United StatesCIO of one of the largest upscale apparel and shoe retailers in the United StatesCIO of one of the largest upscale apparel and shoe retailers in the United States

Infosys’ service and solutions built on Oracle Applications

Client speaks

We offer business processoutsourcing solutions to our globalclients by leveraging process, domainand people management expertise.We manage risk for our clientsthrough a scalable, cost-effectiveand predictable delivery platform.

Modular

A strategically mature alternative tototal outsourcing and ad-hocoffshoring. Align your souringstrategy to your business strategy,modularize your applications andprocesses and leverage the powerof Global Delivery Model.


Infosys provides adequatevalidation and verification servicesto ensure that you get the bestvalue from your applications.A “must have” service if you areserious about long term leveragingof your application assets.


Make the whole of your ITapplications much greaterthen the sum of its parts. Seeimmediate and dramaticproductivity growth.

Process OutsourcingBusiness

Global Sourcing

Allied Services

Infosys TInfosys TInfosys TInfosys TInfosys Transforransforransforransforransformation Ormation Ormation Ormation Ormation Order Management Solutionder Management Solutionder Management Solutionder Management Solutionder Management SolutionInfosys Transformation Order Management Solution (ITOM) givescompanies a competitive advantage by reducing order processingcosts, maximizing revenue and profitability in the order managementcycle even while enhancing customer and partner satisfaction. ITOMis enabled by the combination of benchmarking against leadingpractices and metrics, flexible technology deployment that leveragesexisting IT investments and outsourcing.

Health Interoperability PlatformHealth Interoperability PlatformHealth Interoperability PlatformHealth Interoperability PlatformHealth Interoperability PlatformThe Health Interoperability Platform (HIP), an integrated component ofInfosys’ EHR/PHR solution, is a standards compliant solution forbuilding Collaborative Health Information Exchanges to support Intra-

and Inter-organizational Electronic/Personal Health Record initiatives. Itprovides an efficient mechanism to create a 360-degree view of clinicalinformation in provider, payer and Regional Health InformationOrganization (RHIO) environments. The HIP solution provides amechanism to aggregate, transmit and exchange clinical data acrossenterprises, and thereby helps healthcare organizations to improvepatient care, safety and quality, and reduce preventable medical errorsand costs.

The HIP solution leverages Oracle’s Health Transaction Base® (HTB)which is a central health information hub that provides access to allappropriate clinical information for a given set of users.

Oracle Upgrade SolutionOracle Upgrade SolutionOracle Upgrade SolutionOracle Upgrade SolutionOracle Upgrade SolutionTo keep pace with the changing market dynamics, you need to makesure that your Oracle applications are capable of supporting yourbusiness objectives. Upgrading Oracle applications using an approachthat presents a roadmap to the end-state would ensure that businessprocesses are consistently linked to business goals and customerrequirements.

Infosys’ Oracle upgrade solution will enable your organization to extractmaximum value from your new and existing Oracle investments. With itsunique de-risking approach, the Infosys upgrade solution is capable ofqualifying the strategic, financial, operational, and technical impacts onyour existing enterprise application landscape.

End-to-end offerings

Production support & maintenance services

including Global Shared Support

model

Enterprise Application Integration

Consulting services and package evaluation

Implementation Global rollouts

Package assurance services

Enterprise Risk Management

services

Upgrade including upgrade

assessment

Supply Chain Management Practice

The increasingly flattening world is constantly evolving and impacting the way you do your business. Supply Chainshave become global, complex and dynamic. The success of your company hinges on developing innovative supplychain strategies that help you win in turns and make money from information while driving continuous improvement.

Infosys enables world’s leading organizations to re-align their Supply Chains to the Flat World paradigm by providingfunctioning solutions for your needs in Demand Planning and Forecasting, Supply Chain Planning, Sourcing &Procurement, Supply Chain Execution and Enterprise Asset Management.

Infosys provides reliable Quality and high impact solutions which are enabled by robust tools, methodologies andaccelerators and SCM experts who ensure that you are provided with robust implementations, faster roll-outs,de-risked upgrades, dependable sustenance services and superior quality development.

• Over 100+ large end-to-end supply chain engagements ranging from Consulting to Maintenance support in 25+ countries forover 25 Fortune 1000 customers

• Strategic alliance partnerships with leading SCM package vendors including SAP, Oracle, Sterling Commerce and SupplyChainge

• Supply Chain experts cross-trained across a range of supply chain management products including SAP APO, SAP SRM,Oracle APS, Oracle Retail, Oracle G-Log, i2, Manugistics, Ariba, Sterling Commerce (Yantra), PkMS, Red Prairie, MAXIMO,SAP PM and Oracle eAM

SCM Credentials

SCM Service Offerings

Solution Depth

Vertical Expertise

Prod

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Supply Chain Planning Sourcing & Procurement Supply Chain Execution Enterprise Asset Management

Supply Chain Integration

Infosys Research Center

Competitiveness

Framework

Value Realization Model

SETLabs

i2

Manugistics

SAP SCM

Oracle SCM

Sterling Commerce

Ariba

Red Prairie

Manhattan

Maximo

Oracle Retail-Retek

Comergent

• Market Entry and Development• Brand and Product Positioning• Organization Design• Mergers and Acquisitions Advice

• Supply Chain Strategy• Planning and Infrastructure Design• Reengineering• Change Management

• Process Consulting• Supply Chain Design/Diagnostics• Package Evaluation/Selection• Package/Process Readiness

• Implementation / Roll out• Version Upgrades• Enhancements & Customizations• System Integration

• Steady State Maintenance• Production Support• Help Desk Management• Keep-It-Running Services

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Key Success Stories

North AmericaAtlanta, Bellevue, Bridgewater,Charlotte, Detroit, Fremont, Houston,Lake Forest, Lisle, New York, Phoenix,Plano, Quincy, Reston, Toronto

EuropeBrussels, Copenhagen, Frankfurt,Geneva, Helsinki, London, Milano,Oslo, Paris, Stockholm, Stuttgart,Utrecht, Zurich

Asia PacificBeijing, Hong Kong, Mauritius,Melbourne, Shanghai, Sharjah,Sydney, Tokyo

IndiaBangalore, Bhubaneswar,Chandigarh, Chennai,Hyderabad, Mangalore, Mumbai,Mysore, New Delhi, Pune,Thiruvananthapuram



• RSN – SAP APO Responsive Supply Network SolutionRSN – SAP APO Responsive Supply Network SolutionRSN – SAP APO Responsive Supply Network SolutionRSN – SAP APO Responsive Supply Network SolutionRSN – SAP APO Responsive Supply Network Solution – Asolution model that responds to short-term changes in demand byproviding accurate forecasts to meet structural shifts in marketsby using past data, plus current market analysis to predictaccurate forecasts and accordingly changes the replenishmentplans.

• WAVES WAVES WAVES WAVES WAVES –WAVES provides a non disruptive solution for supplychain disruption management and builds enhancedresponsiveness across the order management spectrum

• LCM- Ariba Leveraged Contract Management Solution-LCM- Ariba Leveraged Contract Management Solution-LCM- Ariba Leveraged Contract Management Solution-LCM- Ariba Leveraged Contract Management Solution-LCM- Ariba Leveraged Contract Management Solution-Create opportunities for cost saving through early visibility to therequired contract information like tiered pricing terms, paymentterms and freight terms to the requestor while creatingrequisition. Improve the effectiveness of contracts utilization,resulting in enhanced Supplier Relationship and ensuring that thenegotiated savings aid the Bottom-Line.


The above services are delivered by leveraging on...



Gives your applications the thirddegree treatment and tests theirrobustness and ability to surviveyour business growth. A “musthave” service if you are seriousabout long term leverage of yourapplication assets.





ConsultingBusiness


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SCM Solutions

“Infosys understands the supply-chain side of our business as well as any seasoned veteran. They integrateknowledge of our work systems, practices, technology and culture to provide the appropriate solutions. I wouldhighly recommend Infosys to any business that is interested in streamlining work practices, realizing cost savingsor margin gains, and seeing data compiled in a way that significantly improves decision making process.”

Catherine GreenCatherine GreenCatherine GreenCatherine GreenCatherine Green, Senior Vice President, Fresh Merchandising, Distribution and Quality Assurance Food Lion

Customer Speaks

• Infosys helped a world leader in semiconductor manufacturing toreduce general sales expenses by 50% using the Oracle SupplyChain. Infosys’ solution helped in reduction in lead time for orderfulfilments by 50% through global order consolidation, globalAvailable to Promise (ATP) and reduced inventory levels.

• An intelligent and efficient WMS solution by leveraging theYantra WMS implemented by Infosys led to doubled production,tripled shipment units and 96% customer satisfaction for aFortune 100 telecom major.

• Large super market chain experienced a double digit reduction inwarehouse inventory levels while improving service levels by ½percentage point ,decreased stock outs as well as reducedobsolescence, Improved promotions planning and increasedautomation of store & warehouse operations . The followingtangible benefits were obtained by the client leveraging onInfosys’s experience in package evaluation, selection andimplementation service offerings.

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