brands in the age of reduction - ux camp brighton 2014

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Ash Gibson Creative director @ash_gibson_ ashgibson.com ideasformsfunctions.com

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Brand space has never been more accessible. Consumers’ time has never been more scarce. What does this mean for the way we work? The elements we use to create attention have shrunk exponentially. The spaces we use have become cheaper and, at the same time, more precious.

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Page 1: Brands in the age of reduction - UX Camp Brighton 2014

Ash Gibson Creative director

@ash_gibson_ ashgibson.comideasformsfunctions.com

Page 2: Brands in the age of reduction - UX Camp Brighton 2014

Brand space has never been more accessible.

Consumers’ time has never been more scarce.

What does this mean for the way we work?

Page 3: Brands in the age of reduction - UX Camp Brighton 2014

Ash Gibson Creative director

What is a Creative Director?

@ash_gibson_ ashgibson.com ideasformsfunctions.com

Page 4: Brands in the age of reduction - UX Camp Brighton 2014

Ash Gibson Creative director

My job is to pull together all the significant factors and elements that make up the experience of the brand and make that brand coherent and relevant.

@ash_gibson_ ashgibson.com ideasformsfunctions.com

Page 5: Brands in the age of reduction - UX Camp Brighton 2014

I might do that in order to create:

Magazines Websites Content Brands Ads Apps

Page 6: Brands in the age of reduction - UX Camp Brighton 2014

I make those things by combining these visual elements and experts

Type, pictures and graphics

Facts, opinions and brand expertise

Technologists, image makers and writers

Page 7: Brands in the age of reduction - UX Camp Brighton 2014

The way we combine these common elements to create things that communicate brings me to the subject matter of this talk:

Page 8: Brands in the age of reduction - UX Camp Brighton 2014

Brands inthe age of reduction12:55

Page 9: Brands in the age of reduction - UX Camp Brighton 2014

Units of space, units of time, word counts, picture sizes, screen sizes, colour palettes and graphics options.

The elements we use to create attention have shrunk considerably. The space we use has become cheaper yet, at the same time, more precious.

The spaces where we work to create brand messages are smaller than they have ever been:

1. Brands in the age of reduction

00:55t

Page 10: Brands in the age of reduction - UX Camp Brighton 2014

1. Brands in the age of reduction

Ownership

In the past the ownership of the look, feel, experience and understanding of a brand was almost entirely owned by the brand itself.

a

Page 11: Brands in the age of reduction - UX Camp Brighton 2014

1. Brands in the age of reduction

The ownership of that footprint by brands has been unlocked.

b

Page 12: Brands in the age of reduction - UX Camp Brighton 2014

1. Brands in the age of reduction

00:55tThat is the age of reduction

Page 13: Brands in the age of reduction - UX Camp Brighton 2014

What are the key factors of this environment?

2.

As designers and makers what do we have to account for?

How much can we say about our brand with how little?

Can we still generate character and uniqueness?

Page 14: Brands in the age of reduction - UX Camp Brighton 2014

2. What are the key factors of this environment?

Simplicity

Brands must present a simple and honest image of what they stand for.

Page 15: Brands in the age of reduction - UX Camp Brighton 2014

2. What are the key factors of this environment?

Technological and cultural relevance

Products won’t survive by fixing one thing alone. If you aren’t technologically appropriate for your business and clients you will fail. Equally you must be, and prove that you are, culturally relevant.

That is your message: the shared public representations of you and the appropriateness of your technology.

Page 16: Brands in the age of reduction - UX Camp Brighton 2014

2. What are the key factors of this environment?

Tone and credibility

Be charming and of the moment. People don’t buy things from people they don’t like or places that are outdated. They never have.

Page 17: Brands in the age of reduction - UX Camp Brighton 2014

2. What are the key factors of this environment?

Context

The situations in which people consume and make decisions about things has changed immeasurably.

Page 18: Brands in the age of reduction - UX Camp Brighton 2014

2. What are the key factors of this environment?

Image space

For certain kinds of brands the percentage of their image created and managed by other parties has become extraordinary. What can brands do to regain control?

Page 19: Brands in the age of reduction - UX Camp Brighton 2014

What can we do with these factors?

3.

These are not necessarily new ideas or situations for brands but there has been a shift in their relative importance. I don’t believe there is a set of catch-all answers but if we look at individual cases certain answers seem to repeat themselves.

Page 20: Brands in the age of reduction - UX Camp Brighton 2014

3. What can we do with these factors?

1. Make as many things as you can your own

Library shots and free typefaces do not say as much as items chosen for a very specific message. You can say a lot with a little if you plan and commission your assets well.

Page 21: Brands in the age of reduction - UX Camp Brighton 2014

“British Airways trying to convince you that you should pay a premium with advertising that uses cheap stock photography. Land Rover trying to convince you that they’re the pinnacle of automotive engineering with a sh*tty website that doesn’t work.

This stuff matters. The expectations and associations people have of a brand, its products and its services are set and met everywhere. Or else they’re not.”

Pavlos Themistocleous, Creative director of digital, Publicis

3. What can we do with these factors?

Page 22: Brands in the age of reduction - UX Camp Brighton 2014

3. What can we do with these factors?

2. Tell stories - good ones

What makes a good story?

“Truth of intent. Not ‘is what it is saying true?’ or not - ‘fish can swim, figs are sweet’ - but ‘does it believe what it is telling you?’. If so it will be compelling and it will avoid cliche. In that way purpose shapes aesthetic.” Michael Hodges, Journalist

Page 23: Brands in the age of reduction - UX Camp Brighton 2014

3. Ensure your message is honest

The age of sharing means what you say must be both true and believable.

“Nothing works unless you have a great product. Successful marketing come from the product being great. When customers are interacting with either marketing materiel or the product they should feel like they are engaging with the brand. Everything else should be invisible”Kerin O’Connor, CEO, The Week

3. What can we do with these factors?

Page 24: Brands in the age of reduction - UX Camp Brighton 2014

4. Ensure your message is relevant

Relevance is so many things at the same time: your message is contained in everything from the functionality of your interface to the timeliness of your typefaces.

3. What can we do with these factors?

Page 25: Brands in the age of reduction - UX Camp Brighton 2014

3. What can we do with these factors?

5. Make your technology and channels appropriate

A large amount of third party digital solutions are fantastic. Populate them with brilliantly executed images and compelling copy and your product will be just that. Users’ priority isn’t necessarily the innovation within your product. Users are more interested in if it solves their problems effectively. Did it work and how did I feel using it?

Page 26: Brands in the age of reduction - UX Camp Brighton 2014

3. What can we do with these factors?

1. Make as many things as you can your own.

2. Tell stories

3. Ensure your message is honest.

4. Ensure your message is relevant

5. Make your technology and channels appropriate

Page 27: Brands in the age of reduction - UX Camp Brighton 2014

ConclusionLarge and small brands have seen incredible gains from both bespoke technologies and from using third party platforms to represent their digital fronts.

The goal is to prove that you are unique and relevant when so many products have a shared technology, shared purpose and shared functions.

Page 28: Brands in the age of reduction - UX Camp Brighton 2014

Thanks!@ash_gibson_ ashgibson.com ideasformsfunctions.com

Ash Gibson Creative director

This presentation was made using:

- 5 colours (not including black and white)

- 1 typeface (in three weights and five sizes)