brandy higgins resume-linkedin
TRANSCRIPT
BRANDY HIGGINS
PROFESSIONAL EXPERIENCE
CSAA Insurance Exchange November 2010-Present
Staff Underwriter, September 2015-Present
Conducts Quality Assurance audits and portfolio reviews on sales agents, service representatives and
underwriters to ensure a quality book of business.
Provides recommendations to Agencies, State Management and Territorial Development Coordinators to
reduce premium leakage and improve quality assurance.
Provides training resources and seminars to agents and service representatives.
Project led to improve the California Annual Mileage premium leakage.
Project led on the Workload Capacity project to determine the number of employees needed to complete
incoming departmental task.
Underwriter, April 2012-March 2014, March 2015-September 2015
Enforce policy-level underwriting rules, make exception decisions and communicate approvals/denials
for personal auto/property risks.
Collect state mandated forms and discount proof documents to reduce premium leakage.
Researched and resolved escalated complaints.
Established calibration training within the team to improve efficiency and accurate processes.
Developed relationships with Agents, Agencies, State Management, Territorial Development
Coordinators and Product Management.
Developed and implemented the Underwriting Mentorship Program.
Coach and mentor two underwriters and eight associate underwriters.
Property Product Development Underwriter Rotation, March 2014-March 2015
Assisted in development and implementation of a new property product into a new policy administration
system.
Developed product and system training for sales agents, underwriters and territorial development
coordinators.
Reviewed billing requirements, product rules and underwriting guidelines to identify potential
inconsistencies and issues.
Associate Underwriter, November 2010-April 2012
Interacted with agents, customers, and other departments to help understand and make exceptions to the
guidelines, collect needed information and documentation.
Reviewed eligibility for home, auto, umbrella, and fire dwelling policies within my authority level.
Reviewed home inspections to evaluate potential risk, take action, and follow up on required action.
Assisted in projects to collect, review and correct policy information.
Contact person for the integration of the acquisition of another company.
Developed system training and personnel training for the acquisition of another company.
Assisted in training co-workers and creating process manuals.
Graduated from the AAA Aspiring Leaders Development Program.
Progressive Insurance May 2005-November 2010
Claims Representative
Completed liability and coverage investigations by evaluating statements, police reports and scene
inspections.
Coordinated claims resolution with customers and repair facilities while providing friendly and timely
customer service.
Appraised damages to vehicles.
EDUCATION University of Oklahoma, Norman, OK Tulsa Community College, Tulsa, OK
Bachelor of Arts, Communication Associates of Science, Business Administration