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Brazos CX Insights SCOTT FRANCIS @SFRANCISATX IVAN KORNIENKO

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Page 1: Brazos CX Insights - BPM.com · © 2015 bp3 global inc. all rights reserved. proprietary and confidential shameless plug

Brazos CX InsightsSCOTT FRANCIS @SFRANCISATX

IVAN KORNIENKO

Page 2: Brazos CX Insights - BPM.com · © 2015 bp3 global inc. all rights reserved. proprietary and confidential shameless plug

© 2015 BP3 GLOBAL INC. ALL RIGHTS RESERVED. PROPRIETARY AND

CONFIDENTIAL

Shameless

Plug

Page 3: Brazos CX Insights - BPM.com · © 2015 bp3 global inc. all rights reserved. proprietary and confidential shameless plug

© 2015 BP3 GLOBAL INC. ALL RIGHTS RESERVED. PROPRIETARY AND

CONFIDENTIAL

BRAZOS

Page 4: Brazos CX Insights - BPM.com · © 2015 bp3 global inc. all rights reserved. proprietary and confidential shameless plug

© 2015 BP3 GLOBAL INC. ALL RIGHTS RESERVED. PROPRIETARY AND

CONFIDENTIAL

Process

Improvement

Page 5: Brazos CX Insights - BPM.com · © 2015 bp3 global inc. all rights reserved. proprietary and confidential shameless plug

© 2015 BP3 GLOBAL INC. ALL RIGHTS RESERVED. PROPRIETARY AND

CONFIDENTIAL

Brazos: New

Use Cases

Page 6: Brazos CX Insights - BPM.com · © 2015 bp3 global inc. all rights reserved. proprietary and confidential shameless plug

© 2015 BP3 GLOBAL INC. ALL RIGHTS RESERVED. PROPRIETARY AND

CONFIDENTIAL

Dealing with Complexity

Page 7: Brazos CX Insights - BPM.com · © 2015 bp3 global inc. all rights reserved. proprietary and confidential shameless plug

© 2015 BP3 GLOBAL INC. ALL RIGHTS RESERVED. PROPRIETARY AND

CONFIDENTIAL

Page 8: Brazos CX Insights - BPM.com · © 2015 bp3 global inc. all rights reserved. proprietary and confidential shameless plug

© 2015 BP3 GLOBAL INC. ALL RIGHTS RESERVED. PROPRIETARY AND

CONFIDENTIAL

Page 9: Brazos CX Insights - BPM.com · © 2015 bp3 global inc. all rights reserved. proprietary and confidential shameless plug

© 2015 BP3 GLOBAL INC. ALL RIGHTS RESERVED. PROPRIETARY AND

CONFIDENTIAL

Page 10: Brazos CX Insights - BPM.com · © 2015 bp3 global inc. all rights reserved. proprietary and confidential shameless plug

© 2015 BP3 GLOBAL INC. ALL RIGHTS RESERVED. PROPRIETARY AND

CONFIDENTIAL

Page 11: Brazos CX Insights - BPM.com · © 2015 bp3 global inc. all rights reserved. proprietary and confidential shameless plug

© 2015 BP3 GLOBAL INC. ALL RIGHTS RESERVED. PROPRIETARY AND

CONFIDENTIAL

Page 12: Brazos CX Insights - BPM.com · © 2015 bp3 global inc. all rights reserved. proprietary and confidential shameless plug

© 2015 BP3 GLOBAL INC. ALL RIGHTS RESERVED. PROPRIETARY AND

CONFIDENTIAL

Existing UI Analytics

Page 13: Brazos CX Insights - BPM.com · © 2015 bp3 global inc. all rights reserved. proprietary and confidential shameless plug

© 2015 BP3 GLOBAL INC. ALL RIGHTS RESERVED. PROPRIETARY AND

CONFIDENTIAL

Page 14: Brazos CX Insights - BPM.com · © 2015 bp3 global inc. all rights reserved. proprietary and confidential shameless plug

© 2015 BP3 GLOBAL INC. ALL RIGHTS RESERVED. PROPRIETARY AND

CONFIDENTIAL

Page 15: Brazos CX Insights - BPM.com · © 2015 bp3 global inc. all rights reserved. proprietary and confidential shameless plug

© 2015 BP3 GLOBAL INC. ALL RIGHTS RESERVED. PROPRIETARY AND

CONFIDENTIAL

A Different Approach

Page 16: Brazos CX Insights - BPM.com · © 2015 bp3 global inc. all rights reserved. proprietary and confidential shameless plug

© 2015 BP3 GLOBAL INC. ALL RIGHTS RESERVED. PROPRIETARY AND

CONFIDENTIAL

Web

Portal

A Different Approach

Page 17: Brazos CX Insights - BPM.com · © 2015 bp3 global inc. all rights reserved. proprietary and confidential shameless plug

© 2015 BP3 GLOBAL INC. ALL RIGHTS RESERVED. PROPRIETARY AND

CONFIDENTIAL

Page

Heat-

map

A Different Approachc

Page 18: Brazos CX Insights - BPM.com · © 2015 bp3 global inc. all rights reserved. proprietary and confidential shameless plug

© 2015 BP3 GLOBAL INC. ALL RIGHTS RESERVED. PROPRIETARY AND

CONFIDENTIAL

A Different Approach

Page 19: Brazos CX Insights - BPM.com · © 2015 bp3 global inc. all rights reserved. proprietary and confidential shameless plug

© 2015 BP3 GLOBAL INC. ALL RIGHTS RESERVED. PROPRIETARY AND

CONFIDENTIAL

Brazos CX Insights

Page 20: Brazos CX Insights - BPM.com · © 2015 bp3 global inc. all rights reserved. proprietary and confidential shameless plug

© 2015 BP3 GLOBAL INC. ALL RIGHTS RESERVED. PROPRIETARY AND

CONFIDENTIAL