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10Customer

Service Tips YOU Need to

Know

Antebellum Success This historical entrepreneurship

spotlight focuses on African American female entrepreneurs

before 1865

Licensed for Business Learn the ins and outs of what it

takes to apply for and receive your business license

November 2014

10 Effective Customer Service Tips

BY: Ebony ChisolmCustomer service is an essential part of making sure that your business is successful. Customers are the lifeblood of your business and as such you should make sure that they are always pleased with both your product and

1. Commit to Quality Service

2. Know your Products and

Know your Customers 3. Treat Customers with Courtesy and Respect

4. Always provide what you promise

10. Focus on gaining and

retaining customers- not on getting sales

5. Allow customers to vent and listen attentively

6. Always be contactable,

7. Greet customers with a smile, eye contact and positive body language

9. Create a positive impression on customers with a neat, professional appearance

8. Always say thank you

BREAATHEBusiness Resources Encouraging African American Trade, Hobbies, and Entrepreneurship

Open House August 15, 20166:00pm - 8:00pm

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Listen to prominent African American female entrepreneurs tell you how they got success, enjoy a free dinner and free childcare while attending the BREAATHE

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Licensed for Business

What is a Food Service Establishment?

In Michigan there are 5 different types: Temporary- A temporary food service establishment is a food service establishment which operates at a fixed location for a temporary period of time not to exceed two weeks.Fixed - A fixed food service establishment is a facility that is a permanent location. This is an operation where food or drink is prepared for direct consumption through service on the premises or elsewhere, and any other eating or drinking establishment or operation where food is served or provided for the public.Mobile- A mobile food service establishment means a food service establishment operating from a a vehicle, trailer, or watercraft which is not fully equipped for full food service and, therefore, must return to a licenses commissary at leave once every 24 hours for servicing and maintenance. The commissary

This article was taken from the Michigan Dept. of Agriculture and Rural Development

Expires:Temporary have a 14 day duration and may be renewed April 30 each year. All other durations are set by local health departments.Fee:$28 for Temporary, all other fees set by local health departmentContact:Rick Dethlefsen, 800-292-3939Forms:Food Service License Application form FI-212 (for use with Local Health Department)Temporary Food Service License Application (for Fair concessions via the MDARD) license number must be recorded in the

appropriate place in order for a mobile service establishment license application to be processed.Vending Machine Location - A vending machine location is a room, enclosure, space, or area where one or more vending machines are installed and operated. Where there are multiple vending machine locations in a building, each shall be licensed separately.STFU- A special transitory food unit (STFU) is a temporary food establishment licensed to operate throughout the state without the 14-day limits or a mobile food establishment that is not required to return to a commissary.Where are Food Service licenses obtained?Food Service establishments are licensed via local health departments who are empowered to set their own fees. For most questions licenses for these establishments, you should contact your local health department.

What laws govern Food Service Licensing?The Michigan Food Law and the Michigan Modified FDA Food Code are the two documents that govern the licensing of food service establishments within the State of Michigan.

The FDA Food Code provides model standards for retail food establishments (restaurants, grocery, and convenience stores) which promote uniformity across state lines and also reflects initiatives and strategies recommended by national food safety organizations such as the Conference for Food Protection, etc.

The Michigan Food Law is the state statute that gives the model Food Code the force and effect of law. It also provides the Michigan Department of Agriculture and Rural Development (MDARD) essential powers, authorities, duties, and penalties to administer the program. In addition, since the Michigan Food Law regulates all food establishments in Michigan, it provides standards and requirements for wholesale facilities and processing plants not covered by the Food Code.How can establishments get copies of the new

laws and regulations?Copies of the two may be obtained by downloading them from the MDARD website, www.Michigan.gov/mdard. Copies of the Food Code may also be downloaded from the FDA website, www.fda.gov. MDARD is prints a limited number of copies of the Food Law, Food Code, and adopted federal regulations. Single copies are available free upon request. Newly licensed retail firms receive a copy of the Food Code with their license application or first license.

How do I obtain an application to apply for a Food Service license?

New establishments, those experiencing a change of ownership, establishments which have

undergone a change in physical location or those desiring a change of license type may download an application from the MDARD website or contact your local health department. Previously licensed facilities will receive a pre-printed renewal application form each spring.Do I require a plan review prior to licensing?

Fixed establishments, mobile units, vending machine locations or special transitory food

units, if new, require a plan review prior to licensing. Plan reviews can be requested through the local health department. Temporary Food Service licenses require an on-site inspection by local health departments once the establishment is ready to operate so applications should be made at least 30 days prior to the event. Local health departments will issue the actual operating permit at the time of inspection.