Richard GutsellHead of Business DevelopmentPost Office

Post Office® IN THE STRICTEST COMMERCIAL CONFIDENCE

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How the Post Office can enable Channel Shift

Richard Gutsell, Post Office Ltd

Make the Post Office your front office

www.postoffice.co.uk/government

Post Office® IN THE STRICTEST COMMERCIAL CONFIDENCE

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Make the Post Office your front office www.postoffice.co.uk/government

YOUROFFICE

Post Office® IN THE STRICTEST COMMERCIAL CONFIDENCE

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Locals and Mains

Make the Post Office your front office www.postoffice.co.uk/government

Post Office® IN THE STRICTEST COMMERCIAL CONFIDENCE

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Biometric services and assisted digital

Make the Post Office your front office www.postoffice.co.uk/government

Post Office® IN THE STRICTEST COMMERCIAL CONFIDENCE

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Government Services within a Main Post Office

Make the Post Office your front office www.postoffice.co.uk/government

A bank of AEI units will provide the capacity to perform over 250 biometric enrolments each day

Larger units where possible

Supporting Counters can be used as serving positions if necessary

A consultation area: Desks and computer screens for long complex transactions, assisted applications or for customer consultations.

Self service kiosks will offer an assisted digital service with

human expertise available via a video link or in-branch staff.

Queue management with meet / greet and for non-self service

equipment

Standard serving positions