bridget harris youcanbookme business of software conference 2017 hiring team
TRANSCRIPT
@bridgettoday
hello!
Who you hire will make the single biggest difference to your business.
who we hope we’re going to hire
who everyone assumes we hire
who we’re afraid we might hire
who we actually hire –yay!
How do you get the best people work for you?
CultureProcessesProductLeadership
Your company is made up of people who spend moneyon building and selling products and services
Can you get the best people with money alone?
Ten startups that shut down in 2017, employed hundreds of people
Burned through $1.7bn in VC
$1,700,000,000
YOUHADONEJOB
the wrong people will spend your money on the wrong things
Things that bear no relation to creating profit in your company
you
your money
the wrong things
the right people“We wanted people that were insanely great at what they
did - the neatest thing that happens is when you get a core group of ten great people, it becomes self-policing as to
who they let into that group...
the right people..so I consider the most important job, for
someone like myself, is recruiting.”
“I hired the wrong guy”
Who you hire will make the single biggest difference to your business.
had no money and no people
In 2010, YouCanBook.me
DIDN’T HIRE
FIREDWENT AWOL
TURNED DOWN OFFER
HANDED IN NOTICE
NEVER FOLLOWED UP
DIDN’T APPLY
WRONG FOR COMPANY CONTRACTOR POACHED
Why did some people never seem to get the memo?
Create a confidence in your culture that will attract and retain the best for your company
● know thyself
● systems are your friend: culture
● systems are your friend: hiring
know thyself
Right!�This�is�what�we�want�to�do
can�I�get�paid�now?
When’s�lunch?
(we were the problem people once)
Create a company that you want to work for, and aim to hire people who want similar outcomes as you
Then document it, describe, defend it, and talk about it, share it, hire to it, fire on the lack of it, judge people on it, make decisions based on it.
who are we
policies and procedures
reviews
Where do people work?
How much do people get paid?
How do decisions get made?
How many hours do people work?
How does fun happen?
How are people rewarded?
How much do people know about how the company spends money?
What are the priorities for work?
Can people speak freely?
Does the company allow for exceptional time off?
If staff were unhappy, what would they do?
Do you know what everyone thinks?
Does everyone know what you think?
Do people know what you stand for?
How often do people work together?
How do you handle crisis?
Do people feel safe?
How do you define performance?
Where do you draw the line?
Are people in your company your friends, colleagues, or a family?
When do you exclude?
How do you include everyone? How do you define performance?How do you define performance?
Do you socialise as a team?
Do you know what everyone thinks?Do people feel safe?
How much do people get paid?
What’s acceptable humour?
Would people be able to clearly articulate what the values of the company are?
Would people be able to clearly articulate what the values of the company are?
Do you want to work here?
Or here?
Or here?
contractual agreements
daily task and activities
project management
line management
team interaction
salaries and benefits
hiring
policies and procedures
performance
Be able to describe every stage
Moneyaccountancy
revenue recognitionVAT
NEXUSEU Services Sales Tax
dunningP&L
refundsCredits recharging
corporation taxlocal sales taxbalance sheet
management accounts
peopleperformance appraisalprofessional developmenttrainingpolicies and proceduresGrievancesProfit shareSalary ratesdisciplinary401khealth insuranceunpaid leaveunauthorized leavesick leaveNon exempt federal workers
people and money
3.Givesomebriefexamplesofhowyou’vedemonstratedYCBM’svalues overthepastyear.
Ifyouthinkthereareanyparticularareasherewhereyoucouldimprove,makeanoteofthesetoo.
Annual appraisals
Annual
Quarterly 1-1s
This is the most open company I’ve ever worked for.
I have never worked somewhere before where it so clear what the values of the company are.
In my past jobs, I had seen things that made me feel uncomfortable, but I didn’t feel confident enough speak up - now I would.
Congratulations! You may now begin hiring.
The biggest obstacle you have to face in hiring the best talent….
You want that hire so bad…
And you want to make adecision
NONONONONONONONONONONONONONONONONONONONONONONONONO
NONONONONONONONONONONONONONONONONONONONONONO
Tolerance & respect
Find and share the solution
Confidence in transparency
Simple is beautiful
Curiosity & optimism
Commitment to excellence
You need to hire (and fire) based on your stated values
On shortlisting candidates create anonymized questionnaires (track and score responses)
Allow every interviewer to offer a ‘fresh pair of eyes’ on the candidate
Avoid the momentum you’ve built up for yes
Ready to make an offer?
Send the referees the anonymised survey, collect quantitative responses
Create a questionnaire scoring them 1-10
Before any offer, as candidate for at least 5 emails from previous colleagues / managers
Look for discrepancies, follow up with both candidate and referee
Use words, questions and scenarios based on your values
Tolerance & respect
Find and share the solution
Confidence in transparency
Simple is beautiful
Curiosity & optimism
Commitment to excellence
“Not a fit”
Figure out what tribe you’re in
hey,�know�any�good�developers?
sure,�I’ll�go�ask�around�all�my�green�friends...
me�too..
Figure out what tribe you’re in
…..and get out of it
I’m just going to code my way out of it
Trying to hire a rockstar developer?
STATUS QUO
THEY LITERALLY CALLED THEMSELVES
Organisations listed and supported by The Linux Foundation
People and money determines what you do
“We are on a mission to......redefine the cup of tea...give everyone better gloves...See. Smarter....change what fish do...talk more. By listening more....open and close every door.
Mission statements are bulls**t
Nobody cares what you say
People care about what you do
People and money determines what you do
People and money determines your culture
Culture determines who you hire
Your Business Strategy: Culture eats Hiring for Breakfast
@bridgettoday