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Brief Mapping Guide: Cole, Management Theory & Practice, 6e. BSB42015, February 2016 V2 Brief Competency Mapping Grid: BSB42015 Certificate IV in Leadership and Management 12 units completed in total 4 core units 8 elective units Management Theory and Practice, 6e Kris Cole ISBN: 9780170354059 Avail: Print, eBook, eChapters, LMS Integration This market-leading textbook continues to provide students with rigorous information, whilst balancing the key topics with a practical approach, through real life case studies, examples and problem solving techniques. This new edition comprehensively covers the core management units in the new BSB42015 Certificate IV in Leadership and Management qualification. Core Units Chapter BSBLDR401 Communicate effectively as a workplace leader 6. Building a strong communication foundation 7. Strengthening your personal skills 15. Providing formal and informal performance feedback BSBLDR402 Lead effective workplace relationships 6. Building a strong communication foundation 8. Building effective workplace relations 9. Understanding leadership 16. Managing underperformance 18. Solving problems and making decisions 26. Making the most of diversity 30. Managing for psychological safety and well-being BSBLDR403 Lead team effectiveness 8. Building effective workplace relations 11. Increasing performance and productivity 13. Building productive work teams 14. Leading today’s teams 18. Solving problems and making decisions BSBMGT402 Implement operational plan 9. Understanding leadership 17. Developing, managing and monitoring operational plans 25. Recruiting and inducting staff 27. Encouraging a learning environment and developing employees Group A Elective Units Chapter BSBINN301 Promote innovation in a team environment 10. Understanding motivation, engagement and retention 11. Increasing performance and productivity 13. Building productive work teams 19. Satisfying the quality, innovation and continuous improvement imperatives 23. Identifying and managing risks BSBLDR404 Lead a diverse workforce 26. Making the most of diversity BSBMGT403 Implement continuous improvement 9. Understanding leadership 13. Building productive work teams 17. Developing, managing and monitoring operational plans 19. Satisfying the quality, innovation and continuous improvement imperatives 20. Caring for customers BSBREL402 Build client relationships and business networks 5. Establishing and managing priorities 6. Building a strong communication foundation 8. Building effective workplace relations 20. Caring for customers

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Brief Mapping Guide: Cole, Management Theory & Practice, 6e. BSB42015, February 2016 V2

Brief Competency Mapping Grid: BSB42015 Certificate IV in Leadership and Management 12 units completed in total

4 core units

8 elective units Management Theory and Practice, 6e Kris Cole ISBN: 9780170354059 Avail: Print, eBook, eChapters, LMS Integration This market-leading textbook continues to provide students with rigorous information, whilst balancing the key topics with a practical approach, through real life case studies, examples and problem solving techniques. This new edition comprehensively covers the core management units in the new BSB42015 Certificate IV in Leadership and Management qualification.

Core Units Chapter

BSBLDR401 Communicate effectively as a workplace leader

6. Building a strong communication foundation 7. Strengthening your personal skills 15. Providing formal and informal performance feedback

BSBLDR402 Lead effective workplace relationships

6. Building a strong communication foundation 8. Building effective workplace relations 9. Understanding leadership 16. Managing underperformance 18. Solving problems and making decisions 26. Making the most of diversity 30. Managing for psychological safety and well-being

BSBLDR403 Lead team effectiveness 8. Building effective workplace relations 11. Increasing performance and productivity 13. Building productive work teams 14. Leading today’s teams 18. Solving problems and making decisions

BSBMGT402 Implement operational plan 9. Understanding leadership 17. Developing, managing and monitoring operational plans 25. Recruiting and inducting staff 27. Encouraging a learning environment and developing employees

Group A Elective Units Chapter

BSBINN301 Promote innovation in a team environment

10. Understanding motivation, engagement and retention 11. Increasing performance and productivity 13. Building productive work teams 19. Satisfying the quality, innovation and continuous improvement imperatives 23. Identifying and managing risks

BSBLDR404 Lead a diverse workforce 26. Making the most of diversity

BSBMGT403 Implement continuous improvement

9. Understanding leadership 13. Building productive work teams 17. Developing, managing and monitoring operational plans 19. Satisfying the quality, innovation and continuous improvement imperatives 20. Caring for customers

BSBREL402 Build client relationships and business networks

5. Establishing and managing priorities 6. Building a strong communication foundation 8. Building effective workplace relations 20. Caring for customers

Brief Mapping Guide: Cole, Management Theory & Practice, 6e. BSB42015, February 2016 V2

BSBRSK401 Identify risk and apply risk management processes

23. Identifying and managing risks

BSBWHS401 Implement and monitor WHS policies, procedures and programs to meet legislative requirements

29. Ensuring a safe and healthy workplace

BSBWOR404 Develop work priorities 5. Establishing and managing priorities 15. Providing formal and informal performance feedback

Group B Elective Units Chapter

BSBADM409 Coordinate business resources

17. Developing, managing and monitoring operational plans 21. Planning and managing projects

BSBPMG522 Undertake project work 21. Planning and managing projects

BSBCMM401 Make a presentation 7. Strengthening your personal skills 8. Building effective working relationships 17. Developing, managing and monitoring operational plans

BSBCUS401 Coordinate implementation of customer service strategies

19. Satisfying the quality, innovation and continuous improvement imperatives 20. Caring for customers 21. Planning and managing projects

BSBCUS402 Address customer needs 20. Caring for customers 21. Planning and managing projects

BSBCUS403 Implement customer service standards

20. Caring for customers

BSBLED401 Develop teams and individuals 27. Encouraging a learning environment and developing employees

BSBMGT401 Show leadership in the workplace

5. Establishing and managing priorities 8. Building effective working relationships 11. Increasing performance and productivity 15. Providing formal and informal performance feedback 16. Managing underperformance 18. Solving problems and making decisions 23. Identifying and managing risk

BSBMGT404 Lead and facilitate off-site staff

12. Assigning work and delegating duties 14. Leading today’s teams 15. Providing formal and informal performance feedback

BSBINM401 Implement workplace information system

2. The operating environment 5. Establishing and managing priorities 17. Developing, managing and monitoring operational plans 19. Satisfying the quality, innovation and continuous improvement imperatives (Section 4) 22. Introducing and managing change 27. Encouraging a learning environment and developing employees

BSBSUS301 Implement and monitor environmentally sustainable work practices

24. Managing for sustainability

Note: To be used as a guide only. Some chapters may only partially cover each unit of competency. Some units of competency may be covered in multiple chapters. A detailed grid, mapping content to units of competency, elements and performance criteria is available for purchase. Speak with your local Cengage Learning Consultant for more information.

Brief Mapping Guide: Cole, Management Theory & Practice, 6e. BSB51915, February 2016 V1

Brief Competency Mapping Grid: BSB51915 Diploma of Leadership and Management 12 units completed in total

4 core units

8 elective units Management Theory and Practice, 6e Kris Cole ISBN: 9780170354059 Avail: Print, eBook, eChapters, LMS Integration This market-leading textbook continues to provide students with rigorous information, whilst balancing the key topics with a practical approach, through real life case studies, examples and problem solving techniques. This new edition comprehensively covers the core management units in the new BSB42015 Certificate IV in Leadership and Management qualification.

Core Units Chapter

BSBLDR501 Develop and use emotional intelligence

7. Strengthening your personal skills 8. Building effective working relationships 9. Understanding leadership 10. Understanding motivation, engagement and retention 13. Building productive work teams 20. Caring for customers 26. Making the most of diversity

BSBMGT517 Manage operational plan 9. Understanding leadership 17. Developing, managing and monitoring operational plans

BSBLDR502 Lead and manage effective workplace relationships

8. Building effective working relationships 9. Understanding leadership 16. Managing underperformance 18. Solving problems and making decisions 26. Making the most of diversity 30. Managing for psychological safety and well-being

BSBWOR502 Lead and manage team effectiveness

2. The operating environment 4. The informal organisation 8. Building effective working relationships 11. Increasing performance and productivity 13. Building productive work teams 17. Developing, managing and monitoring operational plans 18. Solving problems and making decisions 21. Planning and managing projects

Group A Elective Units Chapter

BSBCUS501Manage quality customer service

17. Developing, managing and motoring operational plans 18. Solving problems and making decisions 19. Satisfying the quality, innovation and continuous improvement imperatives 20. Caring for customers

BSBFIM501Manage budgets and financial plans

17. Developing, managing and motoring operational plans 21. Planning and managing projects

BSBHRM405 Support the recruitment, selection and induction staff

25. Recruiting and inducting employees

BSBINN502 Build and sustain an innovative work environment

8. Building effective working relationships 13. Building productive work teams 19. Satisfying the quality, innovation and continuous improvement imperatives

Brief Mapping Guide: Cole, Management Theory & Practice, 6e. BSB51915, February 2016 V1

27. Encouraging a learning environment and developing employees

BSBIPR501 Manage intellectual property to protect and grow business

16. Managing underperformance 23. Identifying and managing risks 25. Recruiting and inducting employees

BSBLDR503 Communicate with influence 2. The operating environment 6. Building a strong communication foundation 7. Strengthening your personal skills 8. Building effective working relationships 18. Solving problems and making decisions 19. Satisfying the quality, innovation and continuous improvement imperatives 21. Planning and managing projects 22. Introducing and managing change 28. Leading and attending meetings 30. Managing for psychological safety and well-being

BSBLDR504 Implement diversity in the workplace

26. Making the most of diversity

BSBMGT502 Manage people performance 12. Assigning work and delegating duties 15. Providing formal and informal performance feedback 16. Managing underperformance 17. Developing, managing and monitoring operational plans 23. Identifying and managing risks 27. Encouraging a learning environment and developing employees

BSBMGT516 Facilitate continuous improvement

11. Increasing performance and productivity 18. Solving problems and making decisions 19. Satisfying the quality, innovation and continuous improvement imperatives

BSBMGT518 Develop organisation policy 1. The changing world of work 2. The operating environment 23. Identifying and managing risks 24. Managing for sustainability

BSBMGT519 Incorporate digital solutions into plans and practices

17. Developing, managing and monitoring operational plans 23. Identifying and managing risks

BSBMGT520 Plan and manage the flexible workforce

1. The changing world of work 14. Leading today’s teams 17. Developing, managing and monitoring operational plans 21. Planning and managing projects 23. Identifying and managing risks 25. Recruiting and inducting employees 27. Encouraging a learning environment and developing employees 30. Managing for psychological safety and wellbeing

BSBPMG522 Undertake project work 21. Planning and managing projects

BSBRSK501 Manage risk 23. Identifying and managing risks

BSBWHS501 Ensure a safe workplace 25. Recruiting and inducting employees 29. Ensuring a safe and healthy workplace

BSBWOR501 Manage personal work priorities and professional development

5. Establishing and managing priorities 8. Building effective working relationships 30. Managing for psychological safety and wellbeing

Group B Elective Units Chapter

BSBADM502 Manage meetings 28. Leading and attending meetings

BSBHRM512 Develop and manage performance-management processes

2. The operating environment 15. Providing formal and informal performance feedback 16. Managing underperformance 17. Developing, managing an monitoring operational plans

Brief Mapping Guide: Cole, Management Theory & Practice, 6e. BSB51915, February 2016 V1

27. Encouraging a learning environment and developing employees

BSBHRM513 Manage workforce planning 1. The changing world of work 10. Understanding motivation, engagement and retention 13. Building productive work teams 15. Providing formal and informal performance feedback 17. Developing, managing and monitoring operational plans 22. Introducing and managing change 23. Identifying and managing risks 25. Recruiting and inducting employees 26. Making the most of diversity

BSBINN501 Establish systems that support innovation

17. Developing, managing and monitoring operational plans 19. Satisfying the quality, innovation and continuous improvement imperatives 27. Encouraging a learning environment and developing employees

BSBLED501 Develop a workplace learning environment

15. Providing formal and informal performance feedback 27. Encouraging a learning environment and developing employees

BSBMGT521 Plan, implement and review a quality assurance program

6. Building a strong communication foundation 19. Satisfying the quality, innovation and continuous improvement imperatives 20. Caring for customers 26. Making the most of diversity 27. Encouraging a learning environment and developing employees

BSBSUS501 Develop workplace policy and procedures for sustainability

24. Managing for sustainability

BSBWRK510 Manage employee relations 8. Building effective working relationships 16. Managing underperformance 30. Managing for psychological safety and wellbeing

Note: To be used as a guide only. Some chapters may only partially cover each unit of competency. Some units of competency may be covered in multiple chapters. A detailed grid, mapping content to units of competency, elements and performance criteria is available for purchase. Speak with your local Cengage Learning Consultant for more information.