bringing customers to you with inbound marketing

14
Bringing Customers to You with Inbound Marketing Michele Nichols

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This presentation, originally presented at the Photonics West 2014 conference, shows marketing and product managers in the optics & photonics industry how to adapt their marketing tactics to engage new customers.

TRANSCRIPT

Page 1: Bringing Customers to You with Inbound Marketing

Bringing Customers to Youwith Inbound Marketing

Michele Nichols

Page 2: Bringing Customers to You with Inbound Marketing

Agenda

Introduction Your goals/questions What is inbound? Changes needed Where do leads come from? Getting started

Page 3: Bringing Customers to You with Inbound Marketing

Michele Nichols President / Principal

Now You: Introduce yourself, company,

30-second “elevator pitch”

Introductions

Page 4: Bringing Customers to You with Inbound Marketing

Show of Hands

How many of you already practice inbound marketing? Who’s on the hook this year for more leads?− Better leads?

Whose customers primarily find you – on the web? Spend more on the web than advertising & tradeshows?

Page 5: Bringing Customers to You with Inbound Marketing

What is Inbound Marketing?

Quality content that pulls in prospects At point of interest/need Focused on customer’s needs, language, interest & timing

ATTRACT CONVERT CLOSE DELIGHT

Strangers Visitors Leads Customers Promoters

Page 6: Bringing Customers to You with Inbound Marketing

Is Outbound Toast?

Tradeshows & events Advertising Direct mail Purchased lists Cold calling SEM, or PPC

Blogging Social media Web forums, interactive

tools White papers Articles PR SEO

Outbound Inbound

Page 7: Bringing Customers to You with Inbound Marketing

Change Required

Page 8: Bringing Customers to You with Inbound Marketing

The Funnel – Buyer Behavior is Changing

Via Forrester Research

Has Changed

Page 9: Bringing Customers to You with Inbound Marketing

Where Do Leads Come From?

ATTRACT CONVERT CLOSE DELIGHT

Strangers Visitors Leads Customers Promoters

Page 10: Bringing Customers to You with Inbound Marketing

Investment

Mindset Shift Required

Time & money: 10hrs/week minimum

Experimentation Willingness to try something new; measure & respond

Openness Share valuable content2-way conversation opens risk of comment/criticism

Alignment Change how marketing and sales work together

Page 11: Bringing Customers to You with Inbound Marketing

Time to ROI

2.7x Traffic

30.4x Leads

Page 12: Bringing Customers to You with Inbound Marketing

Expectations

First traffic then leads

Activity = ROI

Pick up the phone

It’s a long game

Page 13: Bringing Customers to You with Inbound Marketing

Get Started

Free Marketing Assessment for attendees− Input: Some prep and info from you; our research and toolkit−Output: Score, actions to drive up effectiveness−Value: $3500

Sign up at launchsolutions.com/SPIE or leave a business card

Page 14: Bringing Customers to You with Inbound Marketing

Thank You!Download additional resources at:www.launchsolutions.com/SPIE

[email protected] x221

www.launchsolutions.com