Brittany Mishon AndersonCell: (832) 727-3664

Email: makeupbymishon@gmail.com

QUALIFICATIONS: Excellent with customer support services Works well without supervision Great with de-escalation Ability to prioritize, multitask and remain focused on the essence of an issue Skilled at learning new concepts quickly while working well under pressure Great patience & ability to teach & train

EXPERIENCE: 02/2016-Present European Wax Center -Meyerland Houston, TX Guest Services Associate

Answer incoming calls from clients’ employees to book waxing reservations. Inform guests of product & service promotions Manage reservation log, provide reminder calls to guests, and reschedule reservations. Update daily performance log for center. Open & close the store & cash register. Set store alarm & unlock. Keep up with time to page wax specialist when guests arrive for reservation. Handle all payment transactions. Sell Wax passes (prepaid services packages) to guests for additional commission pay. Educate guests on waxing process & products associated with brand.

01/2016-Present 5 Star Events Services Houston, TX Security Officer

Observe behaviors of patrons at various venues Perform bag checks & medal-detector wanding for attending patrons Escort guests to restricted areas, answered questions and provided directions Serve as ticket takers or ushers Assist with crowd control Enforces guidelines or rules for specific venues Report any foul or suspicious activities to supervisor & illegal activities to local authorities

09/2014-12/2015 Empyrean Benefits Solutions Houston, TX Customer Service Representative

Answer incoming calls from several clients’ employees regarding their health & welfare benefits. Assist with enrollment & questions about benefit coverage & eligibility rules. Research coverage issues & provide follow up call backs to affected participants. Mail out appropriate correspondence. Send email or letter via mail for participants to contact us when unable to reach the participant by phone. Transfer calls to appropriate departments. Conference calls with benefits carriers when necessary. Responsible for bringing laptop to & from work daily. Responsible for maintaining 93% & above quality score for graded calls.

11/13- 07/14 Victoria’s Secret Houston, TX

Customer Service Associate/Impact Assist customers with check out experience Assist customers with online orders Take payments for Victoria’s Secret Angel Card holders Apply coupons, discounts & promotions at checkout. Open & sort new product shipment Apply sensors, fold & hang appropriate garments Replenish the sales floor with clothing & products Sort, Organize & Back stock products Handle final payments transactions & accept payments Assist customers with shopping

10/13-1/14 Central Houston Nissan Houston, TXReceptionist

Answer all incoming calls to dealership & transfer accordingly Create temporary license plates for car buyers Take messages for salesmen & staff Page over load speaker for salesmen & staff Set up services rewards program for new car buyers Log, issue, & mail license plates to/for customers

10/12-2/14 Pappasito’s Cantina- Reliant Park Houston, TXServer/ Trainer

Greet guests with bright friendly smile Required to be very knowledge in all menu items Sell & serve food & beverages in a timely order Teach new hires our order of service & rules Handle all payment transactions (cash, gift cards, credit/debit cards) Responsible for all cash owed to restaurant at the end of the night Clean & restock supplies Obtain TABC certification & keep up to date

10/10-6/12 5 Star Event Services & Security Houston, TX Security Officer

Observe behaviors of patrons at various venues Perform bag checks & medal-detector wanding for attending patrons Escort guests to restricted areas, answered questions and provided direction Serve as ticket takers or ushers Assist with crowd control Enforces guidelines or rules for specific venues Report any foul or suspicious activities to supervisor & illegal activities to local authorities

8/10-9/12 Holiday Inn – Reliant Park Houston, TXBartender

Serve & assist guests in hotel’s sports bar Assure quality of food & drinks Clean & stock serving areas Deliver room service Handle all payment transactions Personally responsible for $200 cash bank Obtain TABC certification & keep up to date

9/09-2/10 SITEL Port Arthur, TXTechnical Support Agent

Answer technical support calls for T-Mobile clients

Verify customer profile information, make changes Probe to find the details of the callers mobile device issue Research any error codes or specific malfunctions to find a solution Give the caller step-by-step instructions on resolving the issue De-escalate calls when necessary Transfer calls to appropriate departments

4/09-9/09 Buffalo Wild Wings Beaumont, TXServer

Greet guests with bright friendly smile Required to be very knowledge in all menu items Sell & serve food & beverages in a timely order Handle all payment transactions (cash, credit/debit cards) Responsible for all cash owed to restaurant at the end of the night Clean & restock supplies Obtain TABC certification & keep up to date

4/09-9/09 Buffalo Wild Wings Pearland, TXServer/Trainer

Greet guests with bright friendly smile Required to be very knowledge in all menu items Sell & serve food & beverages in a timely order Handle all payment transactions (cash, credit/debit cards) Responsible for all cash owed to restaurant at the end of the night Clean & restock supplies Teach new hires our order of service & rules Obtain TABC certification & keep up to date

EDUCATION:

April 2016-October 2016 Aveda Institute- Houston Esthiology Shenandoah, TX August 2006-July 2008 Lamar University Psychology Major Beaumont, TXGraduated May 2006 La Marque High School High School Diploma La Marque, TX