britten studios lean journey

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Britten Studios Lean Office Journey Julie Potvin, Sales Management Melissa Kilbourn, HR

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Britten Studios

Lean Office Journey

Julie Potvin, Sales Management

Melissa Kilbourn, HR

Project Charter

Key Points:

– Project Charter provides clarity at the beginning to ensure

success during execution

– Provided a tool to explain scope and obtain senior management

support

Agenda for Kick-Off Meeting

A3

Britten Hosts Lean

5S Project: Desk Clean Up

Key Points:

– Sustain is the hardest part…you should see my desk now.

5S Project: Desk Clean Up

Visual Management

Current State Value Steam Map

Training Matrix

Dashboard

Dashboard

Dashboard

Pricing Training

Standardized Work

Standardized Work

Key Points:– Standardized work = freedom! It is does not limit creativity or out

of the box thinking. It allows more time for this by reducing time wasted with basic activities.

Future State Value Steam Map

Reduce CT by 7m – 175 m

Reduct LT by 179m – 2,570m

Increase 1st PY to 5% from 15%

Profitability Update

GM% Q1 2014: 23%

GM% Q1 2015: 27.7%

Change: 4.7%

Metrics

Q1 2015 Jobs Under $50: 1551/9490

(16.3%)

Q1 2014 Jobs Under $50: 2545/10828

(23.5%)

Q1 2015 Redo Report: 3.6%

Q1 2014 Redo Report: 7%

New Current State

New Current State

New Current State

Idea Boards – Training & HR

Lessons Learned

Other companies share similar struggles

– Communication

– Multiple versions of the same form

– Processes differ from person to person

3rd party advice more well-received by co-workers

– Lean is about processes, not people, so more objective approach

Take-a-ways

Small changes make a big

impact….you have to start somewhere

Lean has created better communication

and cohesiveness between different

Britten departments. We are speaking

the same language now.

Profitability has increased!

Kata Questions + Next Steps

What obstacles are in your way?– Time. Our busy season is now.

– Getting more employees on board with Lean thinking.

– Narrowing focus for next projects.

What will you focus on first?– Profits on a weekly basis.

What is your next step?– Evaluate new current state and determine areas

of opportunity.

When can we check impact of next step?– Weekly; end of Q3

…Next Steps

We can’t wait for Darrell Rogers to join

our team!

What questions do you have?