CHARLES BRITTON6705 Delongpre Ave #9Los Angeles, CA 90028

Phone – 575.760.3744 (Cell)Email - charles.j.britton@gmail.com

SUMMARY

Assistant Manager Worked side by side with management and corporate officers to provide a specific style of service, which included anticipating guests, needs, attention to details, and extensive menu knowledge. Opened new concept, focusing hiring and recruiting local candidates that would foster and promote brand integrity and recognition. Trained team to tailor service practices, track inventory, and update accounting to provide unique guest experiences and increase sales. Intuitive leader who is highly organized with great versatility and interpersonal skills.

Areas of strength include: Learning and Development Initial and Ongoing Training Operational Efficiencies Leadership

Service and Guest Satisfaction Recruiting and Hiring

PROFESSIONAL EXPERIENCE

PERCH LA, Los Angeles, CA 2015-Present

Bar Manager (2015-Present)Maintain inventory and ordering for high volume restaurant while training bartenders and barbacks on style of service, guest satisfaction, and product quality assurance.

Responsible for recruiting and hiring for Front of House positions. Managing invoices and accounting with more than twelve vendors. Scheduling staff for service as well as private events. Floor Manager, providing observations and feedback for serving staff to maintain

high quality service. Also meeting and conversing with guests to build a base of returning customers and word of mouth referrals.

R&D KITCHEN, Santa Monica, CA 2013-2015

Shift Leader (2014-Present)Coached Front of House staff on implementing Hillstone style of service while also working closely with management on improving operations and guaranteeing guest satisfaction.

Responsible for handling guest complaints to ensure a pleasant experience and returning business.

Inventory Manger for Restaurant Operations, including counting, ordering, and maintaining budget for all paper goods, china, and glassware.

Closing Manager responsible for daily financials and deposits.

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Floor Manager, providing observations and feedback for serving staff to maintain high quality service. Also meeting and conversing with guests to build a base of returning customers and word of mouth referrals.

Bartender/Server (2013-2014) Provide specific service style while upholding time and hospitality standards. Use extensive menu and liquor knowledge to lead and impress guest experiences. Participate in team based serving style, where each server provides hospitable

service for all guests while adhering to specific station responsibilities.

Maitre’D (2013) Greet guests and manage wait list. Maintain pace of dining room and manage server sections.

THE HONOR BAR, Montecito, CA Present

Corporate Trainer (2015) Train all locally hired staff in Hillstone style of service. Establish a base of regular clientele to build business. Create procedures for daily operations for both servers and management. RestOp and Liquor Inventory. Daily Accounting.

MOUNTAIN MIDDLE SCHOOL, Durango, CO 2011-2012

Theatre Arts Instructor Instructor for 165 students from 6th-8th grade. Generate lesson plans and curriculum based on Colorado Department of Education

standards. Meet with parents to address concerns and achievements.

EDUCATIONMA, Communications, Eastern New Mexico University, Portales, NM (2011)

Emphasis in Interpersonal and Group Communication

BFA, Theatre, Eastern New Mexico University, Portales, NM (2009)

TECHNICAL PROFICIENCESALOHA POS

MICROS POSCITRIX Financial Applications

Microsoft Office including Word, Excel, and Power Point

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NON-PROFIT VOLUNTEER AFFILIATIONSOffice Assistant-AIDS Life Cycle (2014-Present)

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