brochure - single pages (2)

8/2/2019 Brochure - Single Pages (2)

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We help clients achieve greater eciencies within

their services and products by designing and

delivering programmes o change built on our depth

and breadth o operational knowledge.

North Somerset Council

has been delighted with

the proessional project

management services and

skills provided by Liberata

in support o the current

execution o a demanding

transormation and serviceimprovement programme

o work. We look orward

to continued high levels o

output and urther support

rom Liberata.

Richard Penska, Assistant

Director o Resources,North Somerset Council


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How we do things is as important as what we do.

To best support you with your specic challenge, we will workalongside you to ensure your productivity is enhanced, your

processes are optimised and your promises are delivered.

All o our people have practical

expertise in key specialist areas ooperations and service delivery. Once

we have identied what works well in

your organisation and what doesnt,

we will support you to deliver a step-

change in perormance and eciency.

Our results or our customers speak or

themselves. Whilst consistently helping

the Ministry o Justice deliver projects

to budget and to high quality, we have

also managed the transormation o its

data collections mechanisms. Despite

these process changes, we ensured

payroll accuracy remained above 99.8%

rom the very start o live operation.

Excellence in project and programme

management reinorces everything we

do. Our disciplined approach ensures

that we always deliver solutions without

any surprises. We will meet your needs

on time, every time, to budget and

pre-determined quality levels.

For example, we have helped a Central

Government department achieve arecord o delivering more than 90% o

projects to required time scales and

budget, with total project budgets

varying rom less than 50k to an excess

o 1 million.

By replicating our tried and tested

methodology within your business, we

will reduce your transactional costs and

streamline your processes.

For example, we have replicated our

specialist HR methodology across ve

diferent payroll customer sites, helping

them remove 85% o their manual

processing and release 0.5m in costs.

PROductivity.

PROmises. PROcesses.


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Facing the uture with condence.

With our proven track record o delivery, we oferreal-world yet innovative solutions that meet your

specic cost, service and eciency challenges.

We implement our advanced change

management methods to re-design your

organisational structures, ensuring that the skills

within your organisation are ully utilised and

that your employee perormance is managed.

We have helped an organisations Revenues

and Benets Team cope with erratic work

volume demands through implementing an

individualised perormance management

ramework. This ramework quantied the

unctional perormance o individuals and teams

within the organisation, helping the leadership

team clariy when and where extra capacity isrequired.

We can help you realise year on yearsavings o 20% in six months.

Organisation and Leadership.

Our perormance transormation service has bottled Liberatas transormation success. We assess your

capability and compare this with our models o high perormance, applying our service knowledge to

bring about successul change.

We ofer a ree one day assessment within an area o your organisation to identiy any perormance and

process gaps which can be improved. We will produce a report that identies the cost o ineciencies,

poorly aligned processes and where services dont meet the needs o your customers.

FREEone day assessment to benchmark your productivity.

Perormance Transormation.


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Liberata was responsible or the tier migration o HRprocesses into our contact centre and when required,took on the project management responsibilities using

agile methodologies to keep the project on track andensure a successul implementation.

Carla March, Principal Manager,West Sussex County Council

We examine where your Customer Relationship

Management (CRM) solution is not being

utilised suciently, identiying what can be

done operationally to improve your services. For

example, we have built an efective appointment

system which tailors appointment length andcustomer query type to customer

service expertise.

With the implementation o our appointment

system at a Borough Council, 98% o the

average daily ootall o 200 customers are now

beneting rom a waiting time o less than one

minute. Previously, 77% o these customers were

being seen within ten minutes which could spanto a our hour waiting time at particularly busy

times.

Eliminating peaks and troughs o customer contact demands.

Customer Services.


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Employing 35 ull time

specialist consultants

Our consultants have an

average o8 yearssenior

management experience

Managing over 180 live projects and an

extensive portolio o 190 planned projects

Youre in sae hands.

Delivering an average3:1 return on investment :

Providing Proessional

Services to over

20clients

Expertise in ITIL, Six Sigma,

Lean, PRINCE2 and MSP

35


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The Challenge

West Sussex County Council (WSCC) asked PROservices

to assist with the transormation o its Adult Social Care

service which accounts or over 44% o the councils

overall spending per annum.

The Solution

Ater examining how our transormational model could

meet WSCCs service improvement objectives, our team

targeted perormance gaps in their care services by

way o our Resource Allocation System. This resulted in

identiying potential savings o 8.4m per annum.

Our Data Analysts also identied inconsistencies within

WSCCs care package assessment process. This analysis

concluded that a redesign o the assessment process

with controls to improve consistency, would reduce the

councils overall costs by 2.8 million.

WSCCs Adult Social Care will now reach its budgetary

requirements in a sustainable way without compromising

on quality.

PROservices identies savings o 11.2million in six months.

Success story - West Sussex County Council

Liberata successully

drove the re-engineering

o Adult Services eligibility

criteria by using Six Sigma

DMAIC methodology and

creating a Case\Benets

tracking system to monitor

progress and identiy the

benets realised post

implementation.

Jenny Daniels,

Head o Health and SocialCare Practice,

West Sussex County Council


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Let us help you.

To nd out more about how PROservices can help

you achieve your business goals, please contact

Scott Colmer, Director o PROservices on:

020 7378 3700

Or email us at:

[email protected]

Liberata UK Ltd

Registered oce. 4th Floor, 125 Wood Street, London, EC2V 7AN

www.liberata.com

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