Bruce Lang 195 Windsor Dr. Des Plaines, IL 60018Cell 224.324.2178 BruceLang65@yahoo.com

PROFESSIONAL EXPERIENCE

CIT GROUP, INC.Service ManagerJoliet, IL.October 2013 – June 2015

Manage and supervise Kenworth dealership of 25 people, including 12 service technician personnel Maintain technician efficiency and productivity goals established by management Organize, lead, and control the flow of service work throughout the department, while ensuring quality

repairs Responsible for the performance evaluations of the service department on an ongoing basis; review both

strengths and weaknesses of all technicians Monitor work environment to ensure safety of employees and other individuals Ensure departmental compliance with all safety protocol and company policies

CUMMINS NPOWERService ManagerHodgkins, IL.January 2013 – September 2013

Managed a Cummins Engine Dealership responsible for 24 truck shop personnel and 6 Supervisors Accountable for but not limited to Work in progress, Quote performance, Warranty recovery, Payroll,

Safety, Safety reporting, End of month reporting, Budget, and monthly review on Technician and Supervisor efficiency

Increased customer base through effective sales calls and networking skills Effectively negotiated customer service requests through fairness with positive results

REPUBLIC SERVICESTruck Shop Service ManagerChicago, ILJuly 2005 – December 2012

Managed a 24 hour center consisting of 25 truck shop personnel responsible for provision and maintenance of 120 refuse trucks in commercial, industrial, and residential service in the NW suburbs of Chicago

Responsible for development and maintenance of Preventative Maintenance plan to ensure 100% compliance

Conducted daily team building programs with mechanics and supervisors Successfully achieved budget cost for maintenance operations three years running Accountable for, but not limited to Safety, budget, payroll, scheduling, forecasting, month end

reporting, parts and fuel management, hiring of new personnel Implemented several inventory monitoring programs Maintained strong working relationships with various vendors throughout Chicago

VOLVO GMC TRUCKS OF CHICAGOService ManagerDes Plaines, IL.May 1999 – June 2005

Managed a team of ten line mechanics with focus on safety. Responsible for authorization of estimates and oversaw billing operations Effectively negotiated customer service needs with consistent positive results Generated an increase of customer base through sales calls and networking skills

CARMICHAEL LEASINGFleet ManagerChicago, IL1993 – 1999

Managed vehicle fleet of 900 as well as 20 line mechanics with focus on safety, Scheduled road service and preventative maintenance for entire fleet In charge of approval process of leasing and renting equipment and fleet Handled customer service and sales calls

DOMINICK’S FINER FOODSFleet Maintenance SupervisorNorthlake, IL1973 – 1993

Managed vehicle fleet of 950 including 35 line mechanics from three facilities Administration of daily maintenance operations of equipment and mechanics Launched successful training programs and accident investigation strategies Coordinated union and staff relations Began as a stocker in the grocery store and propelled through the corporate ranks by hard work and

strong relationships with upper management

Computer Proficiencies Microsoft Operating Systems and Application Software including: Word, Excel, Outlook, Access,

PowerPoint, InSite, Quick Serve, Lotus Notes, Act, and Internet research. Kronos Payroll E-Pro Spend Management Dosier Fleet Maintenance Strong background and training in all aspects of safety.